Technical Assistant Jobs in Lakeland, FL

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Key responsibilities include: • Assist with the planning, development and implementation strategies of IT service management best practices. • Assist with the development, implementation and management of configuration, change, and incident, problem, and notification processes. • Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level agreements (SLA's). • Building and maintaining of Service Catalogues, assisting with the development of SLAs and reporting performance against SLAs. • Improving organizational effectiveness. • Reporting (SLA measurement, change, Incident and problem management tracking) • Lead Problem Management and Root Cause Analysis (RCA's) process. • Manage product/service releases and production readiness process. • Liaison with Project management and Application development organizations. • Manage vendor relationships and adherence to committed SLA's. • Perform project management of IT Operations initiatives. • Assist with documentation, implementation and testing of Business Continuity plans. Required Skills: • Ability to perform data analysis and observe and document trends • Ability to work independently and make sound decisions with minimal supervision and direction • Superior written and verbal communication skills, with ability to develop written presentations for senior leadership. • Displays attributes of a critical thinker and leverages innovative ideas • Ability to conduct technical walk-through of data and data movement with Business/Technology partners • Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex • Experience with IT systems analysis/design. • Business operations experience/background strongly preferred. • Proficient in gathering, assessing and organizing data generated from investigation efforts • Experience with SQL, Splunk and monitoring applications preferred. • Experienced in the creation of proactive monitoring for various business needs to help identify issues • Experienced in the ITIL process suite and ITSM; ITIL certification preferred • Proven ability to manage multiple efforts/projects • Strong interpersonal skills and ability to lead cross-functional teams • Ability to meet commitments and manage priorities in a fast paced environment Experience Required: • Prefer 3+ years of relevant experience Qualifications Required Skills: • Ability to perform data analysis and observe and document trends • Ability to work independently and make sound decisions with minimal supervision and direction • Superior written and verbal communication skills, with ability to develop written presentations for senior leadership. • Displays attributes of a critical thinker and leverages innovative ideas • Ability to conduct technical walk-through of data and data movement with Business/Technology partners • Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex • Experience with IT systems analysis/design. • Business operations experience/background strongly preferred. • Proficient in gathering, assessing and organizing data generated from investigation efforts • Experience with SQL, Splunk and monitoring applications preferred. • Experienced in the creation of proactive monitoring for various business needs to help identify issues • Experienced in the ITIL process suite and ITSM; ITIL certification preferred • Proven ability to manage multiple efforts/projects • Strong interpersonal skills and ability to lead cross-functional teams • Ability to meet commitments and manage priorities in a fast paced environment Additional Information To know more on this position or to schedule an interview, please contact; Vishwas Jaggi ************

Looking for a Labor Helper for Automotive Paint Repair at Large Dealerships across Sarasota Area. Benefits: Medical, Dental, Vision, Life Insurance after 90 days Responsibilities Traveling to dealerships for on-site cosmetic repair. Assisting in Inspecting vehicles to be painted for repair. Assisting in Prepping and/or buffing defects. Assisting in Mixing paint to specific color using standard formulas or color charts. Assisting in Painting, sanding, masking, blending and/or polishing finish and retouching as needed. Qualifications Need to have a valid driver's license & Legal Employment Verification Ability to interact with co-workers and customers. Must be detail oriented. Must be an active listener and exercise sound judgment. Must be a good multi-tasker. The ability to follow complex instructions is a plus. Should have ample knowledge of safety precautions. Work Environment Must be able to work with strong detergents and chemicals. Time is spent working outside in both hot and cold weather conditions. Must be willing to wear gloves and eye and ear protection. Contact: Rurik Hamer ************ We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Role In this role, you will provide Point-of-Sale and Menu Board support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company's POS terminals and Menu Boards, printers and related equipment. Tasks will include end user support, performing POS Maintenance, Menu Board Maintenance upgrades and configurations. Will learn how to operate POS and trouble shoot problems with POS. Candidates eligible for this position must be customer service-focused and with the ability to work independently. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities In this role, you will provide Point-of-Sale support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company's PCs, printers and related equipment. Tasks may include end user support, performing PC maintenance, POS Maintenance, upgrades and configurations. Candidates eligible for this position must be customer service-focused and with the ability to work independently. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. • Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary • Initiates and implement improvements to areas of responsibility • Conduct stadium walk-through to ensure all systems are operational prior to and during all events • Replacement of defective hardware before, during and after events • Diagnoses of software, firmware & hardware errors and breakage • Maintain a thorough knowledge of the organization and adheres to all standards and practices Qualifications • Experience with POS • Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders. • Must be able to adapt to environment changes immediately • Ability to be on feet and walk long distances • Ability to lift at least 50 lbs. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

We Are LifeLink… Our Vision is to maximize the gift of life while giving hope to donor families and transplant patients. Our Mission is to honor donors and save lives through organ and tissue donation. Our Values are: Compassion. Excellence. Legacy. People. Quality. Why choose LifeLink? We offer the following: Amazing culture since 1982 Company paid Medical, Dental, Disability & Life Insurance Generous company paid Pension Plan for your Retirement Paid Vacation, Sick Days & Holidays Encouraging career track Fitness Membership Reimbursement …much more! Join our team of dedicated professionals who are committed to saving lives. Summary: Responsible for assisting with activities associated with birth tissue processing. These areas include, but are not limited to, cleaning, cutting, culturing, and packaging of birth tissue for transplant. Shift/Hours: Tuesday through Friday, 3:30PM - 2:00AM Responsibilities: Circulate in clean room setting. Thorough knowledge and comprehension of cleaning, cutting, packaging and culturing of allografts. Create clear and accurate records as it relates to the proper documentation of processing procedures. Maintain thorough knowledge of, and adhere to, protocols set forth in the LifeLink Tissue Bank Standards and Procedures Manual. Attain and maintain basic knowledge and understanding of equipment and instrumentation being used for processing. Assist in the preparation of all sterile work areas and supplies needed for various stages of birth tissue processing. Observe environmental conditions and report deficiencies to supervisor. Maintain comprehensive knowledge of clean room disinfection and cleaning including but not limited to ancillary areas and class 100 clean rooms. Attain and maintain basic knowledge of central services sterilization processes and techniques. Attain a thorough understanding of placenta recovery and critical times. Learn and understand processing procedures for birth tissue allografts. Perform data entry in the LTS/BTM system. Pass random observational audits by manager, supervisor and Quality Assurance as necessary for the Birth Tissue Tech Assistant position. Adhere to the Processing Department Time and Attendance Policy. Requirements: High School diploma, higher education preferred. Ability to work with craftsman type equipment and tooling. Ability to stand for ninety percent of the work time. Demonstrated interpersonal ability to interact with fellow staff members, supervisors and management. Visual acuity and manual dexterity necessary to prepare tissue for clinical use in an aseptic manner. Demonstrated physical ability to lift, carry and/or move equipment and supplies up to 50 pounds. Working Conditions: Extended hours may be necessary during peak processing periods. Working environment temperature may vary from 68 degrees F. Hazardous conditions include, but are not limited to, the use of Hydrochloric Acid and Alcohol and the possibility of obtaining cuts and/or punctures to skin from sharp instruments and equipment. All necessary safety equipment and instruction will be provided. OSHA Risk Classification: High

Full-time Description NOW HIRING ENTRY-LEVEL IRRIGATION TECHNICIAN ASSISTANT(S) FOR AN IMMEDIATE FULL-TIME JOB OPPORTUNITY - NO EXPERIENCE REQUIRED! Andy's Sprinkler and Drainage is looking for motivated individuals to join our team as Entry-Level Irrigation Technician Assistants. If you enjoy working outdoors, learning new skills, and being part of a supportive team, this is the perfect opportunity for you! No prior experience is required-we provide hands-on training to help you build a career in irrigation and landscaping. Responsibilities: Assist in installing, maintaining, and repairing irrigation systems. Support technicians in diagnosing and fixing irrigation issues. Perform general landscaping tasks as needed. Safely operate tools and equipment with proper training. Work efficiently as part of a team to complete jobs on schedule. Maintain a clean and professional work environment at all job sites. Requirements No experience required-just a willingness to learn! Ability to work outdoors in various weather conditions. Physically fit and capable of lifting up to 50 lbs. Team player with strong attention to detail. Valid driver's license preferred but not required. Why Join Our Team? Earn While You Learn - Paid training to develop your skills. Growth Opportunities - Start as an assistant and advance in your career. Supportive Team - Work alongside experienced professionals who will mentor you. Perks & Benefits: Weekly Pay + Monthly Production Bonus Full Benefits - Health, dental, vision & more Paid Time Off (PTO) & Paid Holidays 401(k) with 5% Employer Match Equal Employment Opportunity Statement Andy's Sprinkler and Drainage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, as required by applicable law.

At Serenades at West Orange, we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere! If that's not reason enough, as a certified Great Place to Work for 6 years in a row, We proudly offer eligible team members: * Medical, Dental and Vision benefits * Company-paid Life Insurance and Voluntary Disability * Paid Time off and Holidays * 401(k) Retirement Savings Plan You deserve to be part of our thriving culture! Apply today! Purpose: The Medication Assistant is responsible for the care and assistance of medication administration of residents according to their Individual Service Plan and Physician Orders. They report to the Wellness Director or their designee. Qualifications - Education and Experience: * Each team member who assists or administers medication shall be authorized by the applicable state governing authority. * Meet requirements of the state assisted living medication assistant guidelines * Preferably experience in medication assistance with older adults. * Experienced and interested in working with older adults. * Demonstrates organizational skills * Mature, pleasant, friendly, and cheerful personality. Responsibilities - Essential Functions: * Administer and/or assist with self- administration of prescribed medication to residents and maintain related medical records under the supervision of the RN and/or LPN. * Verify identity of resident receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records. * Presents medication to residents and observes ingestion or other application, assists or administers medication, using specified procedures. * Take vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions. * Document reasons prescribed drugs are not ingested by resident. * Adhere to community medication policies. * Administers or assists with medication administration via the following routes: oral, topical, eye, ear and nose, rectal, transdermal, sublingual and buccal per state and certification guidelines. * May receive supply of ordered medications from the pharmacy * May record and restock medication inventory. * Complete required annual medication training. * Provide personal care to the resident in a compassionate and understanding manner. * Under the direction of the RN or Wellness Manager, the medication assistant may perform the following duties: * Provide bed bath, shower or tub bath as appropriate * Provide appropriate care of skin, hair, nails, mouth and feet * Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients * Assist resident in and out of bed and with ambulation * Assist resident with use of bedpan, urinal, commode and bathroom * Assist with feeding and dressing residents * Monitor and record temperature, pulse, respirations and blood pressure, as directed by the Wellness Manager. Significant changes in the resident's condition will be reported to the Wellness Manager immediately. * Change simple dressings and ostomy bags * Assist with catheter cares * Remind and assist resident in taking pre-measured medications * Maintain an accurate and complete record of care provided and document observations appropriately * Perform various housekeeping duties related to resident care * Responsible for maintenance of electronic medical records, written documentation, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards. * Provides outstanding service to all Residents, family members, responsible persons, and visitors of Residents. * Facilitates socialization among Residents by leading activities * Invites and/or reminds Residents to participate in planned activities. * Carries out other duties as assigned by the Wellness Director or designee to ensure smooth operation of the program and to meet resident needs * May have their picture taken and image used in social media or community advertising. * May be video recorded from devices installed by families in residents' apartments.

Summary/Objective: The Assistant Technician for Leak Repair is responsible for safely detecting, locating, evaluating and repairing leaks onsite at client work locations. Interacting with various customers to increase company presence in an assigned geographic area, as well as supervising and training new technicians or assistant technicians. The Assistant Technician is responsible for promoting the safety, quality, and integrity culture at Colt. Essential Functions and Responsibilities: Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices alerting others regarding potential hazards both pertaining to and not pertaining to your scope of work Performs all duties as assigned and adheres to Colt's Core Values Assists in assesses leaking components and reports on findings to operations, engineering, and customer representatives Assists in leak repair operations that may include any of the following techniques and tasks: Drill and tap of components Wire wrap and banding Use measuring tools such as calipers, tape measure, to obtain complex design criteria Various Clamp and enclosure installation Measuring Complex geometries of components Maintain on call status with ability to respond to customers rapidly and travel immediately to address customers emergency on site. Assist in inspecting leak repair device provided by manufacturing as part of quality control prior to installation Identifies the necessity for the use of proper safety equipment, in coordination with the plant, and Colt's safety matrix in order to perform all projects as safely as possible. Assists with documentation and administrative procedures as required from a job to job basis Communicates and collaborate with, field personnel, client representatives and management in order to obtain successful completions of projects Maintains awareness of company products and services available to customer Be

BGIS ITS is currently seeking a Commercial HVAC Field Technical Support Specialist to join the team in Hudson, FL and surrounding areas. Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS is that Company. BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development. Summary of the role The Commercial HVAC Field Technical Support Specialist is responsible for providing expert technical support to Technicians and other key positions in the organization resolving complex HVAC issues and utilization of specific system tools ensuring timely, safe, and effective solutions. The priorities of the position are identified by business leaders and emergency responses required for excellence in customer delivery. Key job activities include leveraging expertise in a wide range of HVAC systems, including VRF/VRV, diagnosing problems, and collaborating with internal and external resources. Additional responsibilities include data integrity, verification, reporting and analysis. The Commercial HVAC Field Technical Support Specialist demonstrates BGIS values. KEY DUTIES AND RESPONSIBILTIES HVAC Equipment and Systems Subject Matter Expert Act as subject matter expert and technical support for wide variety of HVAC systems and brands serviced by BGIS being able to answer questions, troubleshoot, repair, guide maintenance activities, and provide training. Promote safety, health, and environment in all work activities and ensure compliance with internal standards and external regulations. Facilitate specific system, equipment, and application training for client account teams, departments, and new accounts to BGIS. Provides regular updates on escalations trends and compiles/analyzes key performance indicator data to support client account teams and monthly reporting to internal executive team. Completes data changes to the assigned systems including asset management and maintenance tracking as required. Uploads documents, forms, and submissions to the internal portal to be shared, monitored, and reviewed by the client account teams. Reviews and verifies accuracy of all compliance related data submitted from client business groups and product lines. Seeks opportunities to improve efficiencies through best practices and collaborating with internal teams. Participates in corporate programs/projects conversations including releases of new system applications. Contributes to the development, documentation and review of policies, processes, training materials and work instructions for internal and external users. Research and provide wiring schematic support for BGIS technicians. Assist with controller configurations for all HVAC brands serviced by BGIS. Monitor, understand, and support computer and diagnostic tool requirements for VRF/VRV systems. Collaborate with Quality Control to provide installation support as needed. Submits updates for process documents including work instructions, forms, and policies Develop and maintain a comprehensive knowledge base of HVAC technical documentation, including manuals, schematics, and troubleshooting guides. Participate in training and development programs to stay current with new technologies and HVAC systems Contributes to the completion of other key initiatives as assigned. Problem Solving and Resolution Resolve problems and/or conflicts and maintains open communication with BGIS internal team and with client account team. Walk technicians and other team members through identifying potential issues with phone and provides instructions on how to resolve. Recommend solutions and implements appropriate actions for issues. Ensure customer requirements are captured and met in a timely basis. Offer real-time video support for technicians on-site, using platforms like Zoom, Skype, or Facetime. KNOWLEDGE AND SKILLS Associate Degree or equivalent work experience in related field such as HVAC or mechanical engineering. Minimum of 5 years performing job duties as an HVAC technician or in a related technical support role. Strong knowledge of HVAC systems, including VRF/VRV, chillers, boilers, and air handling units. Excellent trouble shooting and problem-solving skills to properly diagnose and recommend appropriate solutions. Understanding of compliance requirements of relevant external organizations. Knowledge of quality management practices. Effective communication skills including verbal and written. Ability to effectively manage time and balance competing priorities. Both individual performer and contributor to a larger team. Effective data management skills, Attention to detail for data reporting, verification and analysis. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Industry recognized certifications such as NATE, R-410A preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a customer focused environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. Position is expected to be available to provide support beyond normal Monday-Friday typical business hours including evenings, weekends, and holidays. Ability and willingness to travel. Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits of Working with Millian Aire and BGIS. Competitive Salary Health, life, and disability benefits package 7 paid holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas Corporate perks through ADP 401K plan with employer match Technical training and development opportunities Growth and relocation opportunities Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-RL1

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Human Resources is a strategic partner to the business, dedicated to managing DTCC's human capital initiatives, sustaining a work environment that promotes excellent performance across the organization and developing and retaining a global workforce that contributes to DTCC's strategy and business imperatives. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: Being a member of the Human Resources Team, the HR Technology Associate Director is responsible for leading the analysis of HR technology solutions and directing the implementation of those solutions to solve business challenges at DTCC. The incumbent will manage other HR Technology associates while leading large projects and working closely with other functional leaders within HR as well as with members of the Application Develop (AD) area. In addition, the HR Technology Associate Director will be responsible for leading the ongoing transformation of the HR technology environment through recommending and leading the implementation of innovative solutions while ensuring tools and processes continuously meet the evolving DTCC business needs. Your Primary Responsibilities: Manages technology implementations and projects including development of detailed functional design documents, configuration of applications to meet business requirements, development of test plans and scripts, and conducting User Acceptance testing Manages HR Technology associates including delegation of work items and quality review of work prior to being elevated to the production environment. Actively manages the ongoing maintenance of the HR technology portfolio ensuring on-going integrity of data through process review, security administration and audit and ensuring new features/functionality are identified, reviewed and implemented (as applicable) Provides proactive consultation to HR Technology clients, ensures business needs are being met and system capabilities are being utilized to their fullest Serves as a HR Technology subject matter expert in various projects, both HR Technology based and cross-functional, including integration of employee data, identification of system requirements and determining areas of continued improvement/efficiency through consultation with clients Provides proactive consultation to HR Technology clients; ensures business needs are being met and system capabilities are being utilized to their fullest Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: Minimum of 8 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Advanced knowledge of enterprise level HR, Payroll and Reporting systems, with preference for experience in Oracle HCM Cloud (Fusion) Strong attention to detail, accuracy, and analytical abilities to solve problems and issues Advanced Excel skills including v-lookup, pivot tables, charts, graphing and macros The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Main Duties & Responsibilities Primary Job Role Develop and maintain relationships with key decision makers and promote all available products and solutions offered by SITECH. Collaborate with Machine Salespeople to promote products and services offered by SITECH. Provide customer training on unit operation and maintenance needs. Participate in business trade events, maintain memberships in trade organizations. Ensures customer is completely informed as to the dates, delays, etc. of delivery and ensures all deliveries are followed up on to establish customer satisfaction. Assist in resolving customer related opportunities. Advises SITECH General Manager of corrective action taken. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs. Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input. Company Overview Our team of experienced construction professionals offer the end-to-end integrated solutions and best-in-class support you've come to expect and rely on from your Trimble dealer. As the sole Trimble dealer operating in north and central Florida, SITECH North and Central Florida offers a centralized, one-stop location for all of your advanced construction technology needs. From heavy and highway construction, to precision agriculturalguidance, to jobsite positioning technology and asset tracking, SITECH has the experience, and the knowledge to ensure that you have the tools you need to succeed. You can easily contact your sales, support, and office contacts through SITECH North and Central Florida phone numbers and email addresses. SITECH has made it a priority to ensure that you can contact us, and be sure that you can get the answers you need, right when you need them Qualifications Education and Experience Formal Education High School diploma or GED Experience 1-2 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Valid Driver's License Not Required but Highly Desired Criteria 1 to 3 years of experience in sales of construction technology or heavy equipment preferred. Experience with Trimble GPS, Robotics, Topcon, Leica GPS. Basic computer knowledge. Updating of Knowledge Job requirements change requiring re-training to stay current every 1-2 years. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires problem solving ability, established examples / guidance are not always available Creativity Job requires creativity as part of carrying out daily activities. New approaches are encouraged. Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Working Environment Stress Load Regular exposure to these stresses (20-80% of the time). Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work . Work Schedule Work is scheduled after regular business hours with frequent requirements to work days, holidays and weekends. Organizational Impact A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives. Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team) Physical Demands "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) O: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching N/A: Crawling O: Reaching O: Standing O: Sitting O: Walking O: Feeling N/A: Fingering O: Grasping O: Repetitive Motion C: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs.

The CTC Adoption Readiness Assessment team manages planning and execution of technology platform assessments as well as ensure readiness and remediation across all applicable technology platforms at the bank. The associate role will be performing testing around IT General and Application Controls which will require liaising with various stakeholders -- including Technology management, Technology Risk & Controls as well as external / internal auditors -- to help facilitate execution and reporting across the global technology and technology risk functions. Successful execution of responsibilities requires IT Audit experience and the ability to multiple stakeholders at all levels (e.g., Product Owners, Engineers, etc.) Job Responsibilities: Assess and perform IT general control and application control testing; facilitate identification of findings, relevant compensating controls, remediation, validation, and closure of findings within defined timeframes Execute on multiple controls adoption readiness assessments performed by various members of the team Evaluate the functionality of existing and new technology platforms to drive adherence to control standards Track and communicate overall progress of various program, ensuring complete and timely reporting on program status to senior management stakeholders Ensure key risks impacting controls audits are addressed prior to initiation of audits Work with internal and external stakeholders to understand and document various current-state control processes and process flows Examine results of internal / external audits for potential cross-impacts on other programs Ensure quality standards are achieved in development and maintenance of program documentation Required Qualifications, Capabilities, and Skills : 2+ years of IT controls experience as a practitioner / lead with a “Big Four” or top IT consulting firm. Knowledge of information technology and auditing of IT general controls (SOx / SOC 1 / SOC 2) Experience with public/private Cloud technologies (Cloud Foundry, AWS, Azure, GCP, etc.) and technology platforms Ability to simultaneously execute on multiple on-going assessments across different groups of stakeholders Ability to initiate meetings, problem solving to identify solutions to issues and deliver quality results in a deadline-driven environment Good presentation skills. Strong organizational, verbal and written -- including documentation and reporting -- communication skills High energy and a passion for the delivery of high-quality project outcomes Highly motivated, self-starter that can work autonomously and can independently take initiative to learn new technologies using various resources Results oriented, strong sense of ownership, detail oriented, quality-focused Ability to work effectively in a global team environment and drive results in a matrixed organization Strong Excel and PowerPoint skills. Preferred Qualifications, Capabilities, and Skills: Experience with public/private Cloud technologies (Cloud Foundry, AWS, Azure, GCP, etc.) and technology platforms (ServiceNow, Jenkins, SailPoint, etc.)

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Senior Officer for the Governance, Risk and Controls (GRC) team within CCOR Technology & Cybersecurity (CCOR T&C), you will be responsible for providing independent oversight of first line of defense's (1LOD) technology and cybersecurity risk management practices. You will oversee the 1LOD's GRC team's delivery of risk & controls framework, control integration & assessment, risk treatment & analytics, and governance and reporting practices. CCOR T&C is a group within the Compliance, Conduct and Operational Risk (CCOR) organization and is responsible for the design and oversight of the second line of defense independent risk management program for technology and cybersecurity risks, leveraging the Operational Risk Framework, regulatory guidance (e.g., FFIEC, Heightened Standards, etc.) and laws, rules, and regulations. Job Responsibilities Assess the governance practices pertaining to the development, adherence and maintenance of technology policies, standards, and procedures. Conduct regular assessments of GRC practices to ensure compliance with applicable laws, rules, regulations and industry standards. Evaluate Global Technology's framework to ensure sustainable industry best practice, regulatory and threat-informed risk and controls. Assess prioritization and treatment of control findings for Global Technology, along with action-oriented reporting to support operational risk decisions. Evaluate control design and effectiveness for GT risk management and regulatory requirements Required Qualifications, Capabilities, and Skills Bachelor's degree in Computer Science, Information Systems, or a related field. 3+ years of experience in tech & cyber governance, risk and controls Knowledge of technology and cybersecurity risk management frameworks such as NIST, ISO, FFIEC, and Heightened Standards. Familiarity with laws and regulations related to tech & cyber including privacy and outsourcing Experience in providing independent review and challenge of first line of defense technology and cybersecurity assessments and controls Strong written, verbal, analytical and problem-solving skills Ability to successfully communicate and influence management on all levels. Ability to work independently or with limited instruction. Demonstrated proficiency in MS Office applications (Word, Excel, PowerPoint) Preferred Qualifications, Capabilities, and Skills Experience with modern technologies such as public and private cloud (AWS, GCP, Azure, etc.) is a plus. Professional certifications such as CISA, CRISC, and CISSP are a plus

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Human Resources is a strategic partner to the business, dedicated to managing DTCC's human capital initiatives, sustaining a work environment that promotes excellent performance across the organization and developing and retaining a global workforce that contributes to DTCC's strategy and business imperatives. Pay and Benefits: * Competitive compensation, including base pay and annual incentive * Comprehensive health and life insurance and well-being benefits, based on location * Pension / Retirement benefits * Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. * DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: Being a member of the Human Resources Team, the HR Technology Associate Director is responsible for leading the analysis of HR technology solutions and directing the implementation of those solutions to solve business challenges at DTCC. The incumbent will manage other HR Technology associates while leading large projects and working closely with other functional leaders within HR as well as with members of the Application Develop (AD) area. In addition, the HR Technology Associate Director will be responsible for leading the ongoing transformation of the HR technology environment through recommending and leading the implementation of innovative solutions while ensuring tools and processes continuously meet the evolving DTCC business needs. Your Primary Responsibilities: * Manages technology implementations and projects including development of detailed functional design documents, configuration of applications to meet business requirements, development of test plans and scripts, and conducting User Acceptance testing * Manages HR Technology associates including delegation of work items and quality review of work prior to being elevated to the production environment. * Actively manages the ongoing maintenance of the HR technology portfolio ensuring on-going integrity of data through process review, security administration and audit and ensuring new features/functionality are identified, reviewed and implemented (as applicable) * Provides proactive consultation to HR Technology clients, ensures business needs are being met and system capabilities are being utilized to their fullest * Serves as a HR Technology subject matter expert in various projects, both HR Technology based and cross-functional, including integration of employee data, identification of system requirements and determining areas of continued improvement/efficiency through consultation with clients * Provides proactive consultation to HR Technology clients; ensures business needs are being met and system capabilities are being utilized to their fullest * Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior. NOTE: The Primary Responsibilities of this role are not limited to the details above. Qualifications: * Minimum of 8 years of related experience * Bachelor's degree preferred or equivalent experience Talents Needed for Success: * Advanced knowledge of enterprise level HR, Payroll and Reporting systems, with preference for experience in Oracle HCM Cloud (Fusion) * Strong attention to detail, accuracy, and analytical abilities to solve problems and issues * Advanced Excel skills including v-lookup, pivot tables, charts, graphing and macros The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Senior Officer for the Governance, Risk and Controls (GRC) team within CCOR Technology & Cybersecurity (CCOR T&C), you will be responsible for providing independent oversight of first line of defense's (1LOD) technology and cybersecurity risk management practices. You will oversee the 1LOD's GRC team's delivery of risk & controls framework, control integration & assessment, risk treatment & analytics, and governance and reporting practices. CCOR T&C is a group within the Compliance, Conduct and Operational Risk (CCOR) organization and is responsible for the design and oversight of the second line of defense independent risk management program for technology and cybersecurity risks, leveraging the Operational Risk Framework, regulatory guidance (e.g., FFIEC, Heightened Standards, etc.) and laws, rules, and regulations. Job Responsibilities Assess the governance practices pertaining to the development, adherence and maintenance of technology policies, standards, and procedures. Conduct regular assessments of GRC practices to ensure compliance with applicable laws, rules, regulations and industry standards. Evaluate Global Technology's framework to ensure sustainable industry best practice, regulatory and threat-informed risk and controls. Assess prioritization and treatment of control findings for Global Technology, along with action-oriented reporting to support operational risk decisions. Evaluate control design and effectiveness for GT risk management and regulatory requirements Required Qualifications, Capabilities, and Skills Bachelor's degree in Computer Science, Information Systems, or a related field. 3+ years of experience in tech & cyber governance, risk and controls Knowledge of technology and cybersecurity risk management frameworks such as NIST, ISO, FFIEC, and Heightened Standards. Familiarity with laws and regulations related to tech & cyber including privacy and outsourcing Experience in providing independent review and challenge of first line of defense technology and cybersecurity assessments and controls Strong written, verbal, analytical and problem-solving skills Ability to successfully communicate and influence management on all levels. Ability to work independently or with limited instruction. Demonstrated proficiency in MS Office applications (Word, Excel, PowerPoint) Preferred Qualifications, Capabilities, and Skills Experience with modern technologies such as public and private cloud (AWS, GCP, Azure, etc.) is a plus. Professional certifications such as CISA, CRISC, and CISSP are a plus

Role: Handyman / Home Service Technician Assistant We provide: Year-round stable, steady work Regular work hours Flexible scheduling TruBlue t-shirts, polos, and other company gear Strong office support TruBlue of Hernando County is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for an entry-level yet reliable and coachable home service technician assistant (handyman and handywoman) to provide handyman support and general home services to our customers in our community area. The Types of Jobs We Perform: Bathroom upgrades and remodel Drywall repair, patching, caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair and remodel Minor plumbing and electrical Painting interior and exterior What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility, cannot just talk it, gotta walk it too! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Handyman Assistant position must be hard-working, punctual, and respectful. Having an interest in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical is also a plus. Qualified candidates will need a driver's license and a reliable vehicle. Owning some standard tools is an advantage, but not required. Candidates must also be a legal citizen of the US, and speak fluent English We are actively interviewing for this position - if you have basic handyman skills and the desire to become part of a growing team of home service technicians, apply today, and our hiring manager will follow up! Compensation: $17.00 - $23.00 per hour TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician. Thank you for considering a position with TruBlue. All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.

Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support. Essential Duties & Functions • Provides client networking connectivity and telecommunications support. • Tracking and documentation of hardware inventory. • Track, Maintenance, and documentation of user support issues. • Desktop/Laptop, phone, and printer set-up and maintenance. • Engage with Vendors/Providers to support hardware, software, and other IT Services. • Provides status updates and reports to IT Leadership. • Assist and consult with other specialists on various support issues or projects. • Identify needs for function-specific new policies and procedures; and to implement upon approval. • Demonstrated ability and skill in written communication and interpersonal skills. • Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance. • Managing multiple projects simultaneously while maintaining high customer service standards. • Other duties as assigned. Required Education, Certifications, Licenses, & Training • Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application Required Years of Experience • A minimum of (2) years of increasingly responsible experience in IT Support Required Knowledge, Skills, and/or Abilities • Knowledge of PC Hardware/Software components • CompTIA A+ and/or Network+ certifications preferred. • Strong Analytical Thinking and Troubleshooting Skills. • Knowledge of principles and operations of computer systems and related peripheral equipment. • Having a working knowledge of common information technologies and systems.

Help Desk Technician I Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients' communications, managed IT and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success. Why a Career at Access One An opportunity to grow your career and expand your knowledge Professional development and growth through continual learning Recognition of all your accomplishments, large and small A chance to relax and enjoy your co-workers at company events Access to health programs such as gym membership incentives Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning Volunteer and donation opportunities to help improve our community What you will do The Help Desk Technician II is responsible for supporting inbound tickets and phone calls for multiple clients in a fast-paced environment across diverse network environments. The primary role of this position is to provide outstanding customer service for Tier 2 service requests, incidents, and problems reported by end users as well as assisting or taking over issues from our Tier 1 team members. These type of issues/request can range from working with end user workstations, servers, virtualization, printers, networks, and any vendor specific hardware and software that a client may use. Access One is looking for a confident and knowledgeable technician that is willing to go the extra mile to provide outstanding customer support with a “can do” attitude. Job Responsibilities Provide support of incoming requests to the help desk via phone and/or ticketing system to ensure courteous, timely, and effective resolution of end-user issues. Ability to prioritize incidents, alerts, and service requests according to defined processes to meet defined SLAs. Technical support at the network level: WAN/LAN/WLAN, Firewalls, Routers, and Switches. Experience with Cisco, Meraki, and SonicWALL is a plus Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor and manage Microsoft Windows 10/11 Operating Systems. Monitor and manage Microsoft Windows Server 2012/2016/2019 Managing and Administrating clients Microsoft O365 environments Previous experience of using an RMM is a plus Maintain internal and/or client-facing documentation as changes or knowledge is found Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions. Support of backup and disaster recovery solutions. Datto is a plus Work closely with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance. Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships Fast and timely turnaround on all customer requests and escalations Both being able to receive escalated service requests as well as knowing when to escalate requests to appropriate higher-level team members or departments when needed Responsible for entering time and expenses as it occurs in our ticketing system Ability to work independently with locating information to assist a customer/vendor Ability to assist and or train other team members when assistance is needed Who you are Having worked in an MSP environment is a plus Minimum High School Diploma or equivalent College-level courses in IT and/or certification preferred Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, Azure AZ-900 or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in similar role Advanced understanding of operating systems, business applications, printing systems, and network systems Advanced diagnostic skills of technical issues NinjaOne RMM /ConnectWise PSA experience strongly desired Knowledge of IT applications, processes, software, and equipment Strong organizational and customer service skills Interpersonal skills: such as communication skills, active listening, and customer-care Ability to multi-task and adapt to changes quickly Ability to work in a team and communicate effectively Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment Salary Range: $22-23/hour DOE Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REMOTE 7 AM to 4 PM CST

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in the Payments Solution Center group, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. This group provides 24/7 support to clients that leverage digital, end-to-end solutions that help them manage their business and working capital. In this role you will serve as a primary support contact for Latin America based internal and external clients utilizing various digital channels, file delivery and Application Program Interface based services for both transaction initiation and reporting. As you support our clients, you will work on many different problem types, of varying complexity, across multiple products, and lines of business. Job responsibilities Manage interactions with business partners at all levels across multiple lines of business Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Assist in the improvement of operational stability and availability through participation in problem management Assist in monitoring production environments for anomalies and address issues using standard observability tools Identify and document basic issues and potential solutions for business and technology stakeholders Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes Be flexible to work in a 24/7 hybrid work environment, across various shifts, and US holidays where supported LATAM markets are open. Required qualifications, capabilities, and skills 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services 1+ years of Customer Service experience Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud Ability to effectively manage operational risk through adherence to established procedures and controls Preferred qualifications, capabilities, and skills Portuguese language skills strongly preferred Technical support experience Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library (ITIL) framework Effective analytical approach and complex problem-solving skills

Hawk Techs provide student support services that directly affect student success at the college by offering individualized assistance for various academic technology tools. This assistance is available to students in person and online. Manage computer technology in the library. Provide direct student technical support while ensuring a professional and service-oriented approach. Technology Research Coordination of technology projects Organizing/prioritizing tasks Qualifications: Strong customer service and organizational skills Knowledge of technology tools Strong written and verbal communication skills Ability to work independently Ability to prioritize tasks and projects Microsoft Office experience Preferred Qualifications: Experience troubleshooting hardware and software issues Experience providing end-user support for academic technology applications Locations: Hawk Techs will work on-site at the following campus libraries: Brandon Dale Mabry Plant City Southshore Ybor city Pay Rate: $18.95 Closing Date: Open until further notice Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status. Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission. The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting. Hillsborough Community College participates in the US E-Verify program. Apply Today to join our team