Team Manager Jobs in Worcester, MA

Sr. Supervisor, Credit Risk ReviewProvidence, United States of America USA Job Family Description: Serve as the third line of defense, providing the Board Audit & Board Risk Committees and senior management with independent assurance on the quality and effectiveness of internal controls, risk management (current or emerging), governance processes and systems, and lending units (overall asset quality, risk and compliance processes, underwriting policies, procedures, limits, concentrations), thereby helping to protect the company's value, solvency and reputation. To such ends, Internal Audit evaluates: the effectiveness and efficiency of these processes and systems; compliance with applicable laws and regulations, and with the requirements from supervisors; the reliability and integrity of financial and operational information; and, asset integrity. Credit Risk Review assesses the quality, quantity, direction and overall credit risk in the organization. USA Job Function Description: Provide the Board Risk Committee and senior management with independent assurance on the company's lending units to assess overall asset quality, risk and compliance with established underwriting policies, procedures, limits and concentrations. Assess the quality, quantity, direction and overall credit risk in the organization through planned vertical and horizontal reviews, oversight of portfolio monitoring functions such as promontories, watched assets reviews, TDR reviews, new origination reviews, credit risk/solvency reporting and other portfolio monitoring reporting. Provide objective assessments of credit risk management staffing, underwriting and credit analysis, portfolio monitoring, and problem loan management. Provide objective assessments of policies and procedures. Essential Functions/Responsibilty Statements: Conducts onsite and offsite reviews, to provide an independent assessment of the quality, quantity, direction and overall credit risk in the organization through planned vertical and horizontal reviews. Assesses asset quality, status and appropriateness of existing risk controls/compliance with established underwriting policies/risk tolerance. Participates and leads onsite and offsite examinations. Works on the necessary sampling, defines scope and type of review. Prepares planning/intro memo. Reviews required documentation for loan review testing, inclusive of conducting credit file reviews and completing necessary line sheets. Reviews individual loan files for compliance with underwriting and default management policy and procedure. Prepares written summary report of findings, observations and recommendations. Communicates findings to Line and Risk management. Assists in the oversight of portfolio monitoring functions such as quality control, default/foreclosure management, credit risk/solvency reporting and other portfolio monitoring reporting. Assesses asset quality, status and appropriateness of existing risk controls/compliance with established underwriting policies/risk tolerance. Ensures underwriting credit analysis is sound and justifies/mitigates the identified credit risk. Ensures credit culture is consistent throughout organization and represents approved Risk Tolerance Statements. Assesses/Ensures risk rating integrity and timeliness of rating changes. Ensures appropriate specific reserves are in place and charge-off aretaken timely. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree or equivalent work experience in Accounting, Finance, Business or equivalent field. (Req) Master's Degree in Accounting, Finance, Business or equivalent field. (Pref) Work Experience: Banking experience, preferably concentrated in Credit Risk Management or Credit Risk functions such as Underwriting or Originations, 12-15 years (Req) Skills and Abilities: Strong working knowledge of loan procedures and policies Analytical and problem solving skills Ability to work independently with limited supervision Technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, Powerpoint) Detail oriented with project management skills Strong verbal and written communication skills Time management skills and the ability to complete multiple projects simultaneously and in a timely manner Solid diplomatic skills with the ability to resolve conflict EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: Employer Rights:This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Primary Location: Providence, RI, Providence Other Locations: Rhode Island-Providence,Texas-Dallas,Massachusetts-Boston Organization: Santander Holdings USA, Inc. Salary: $105,000 - $175,000/year

Field Customer Care Manager Westborough, MA A Fortune 500 company and one of America's top residential builders is looking for a customer care professional for their team. If you are a Customer Care Manager, Warranty Associate or Customer Service professional this may be a great next step for you! Highlights: 2023 Fortune 100 Best Companies to Work For by Great Place to Work and Fortune, ranking 36! Best Workplaces in Construction™ (#2) Compensation: Solid base salary backed by a quarterly bonus, 23 days of PTO and auto allowance Responsibilities: Primary responsibility for responding to service requests in the field and managing those requests according to standard processes. What you will do: Conduct homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. Manage trades to completion of service requests to customers' satisfaction. Establish and maintain positive customer relationships. Responsible for quality inspections of the home prior to delivery to the customer. Determine trade accountability for back charges and P.O.'s. Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced. What you will need: Minimum High School Diploma or equivalent. Valid Driver's License because driving is an essential function of this position. Minimum of 1-3 years customer service and warranty experience or equivalent. Strong customer orientation and ability to adapt/respond to different personality types. Strong emphasis on quality of service and follow-up. Basic construction skills and knowledge. Excellent communication and listening skills. Analytical ability necessary to perform root cause analysis. Ability to manage warranty/customer service processes. Basic computer skills. Conflict resolution skills. Cost management.

Job Summary: This position is for a HW Team Leader reporting into the Analog and Mixed signal product development group. The successful candidate will be leading a team of analog and mixed development engineers in development of analog and mixed signal technology for PCB instrumentation in many design areas including Precision measurement, signal sourcing, and DSP functions. Strong grasp of detailed PCB development, analog circuit analysis, and familiarity with calibration of precision analog instrumentation are musts. System level trouble shooting skills, plus excellent communication and organizational skills are mandatory. Experience within the Automatic Test Equipment (ATE) industry is a definite plus Work closely with marketing and applications to provide input to marketing strategies and future product developments. Qualifications: Master's Degree in Electrical Engineering (MSEE) preferred, bachelor's Degree in electrical engineering (BSEE) with additional experience acceptable. Minimum of 5-year experience with MSEE, 7 years with BSEE preferably in ATE. Strong detailed analog circuit analysis knowledge. Ability to understand and create hardware block diagrams and schematics. Ability to understand engineering, manufacturing, and customer requirements. C/C++ programming skills. Problem solving and debugging skills with the ability to solve system wide problems. Ability to quickly learn our ATE programming environment. Excellent communications skills. Proven ability to develop quality deliverables on time. Ability to team with software, hardware, applications and operations engineering staff, to bring-up new hardware designs and to diagnose chip and board problems. Ability to adapt in a rapidly changing environment. Beneficial Attributes: - ATE Experience and good understanding of Quality Audio Design. With more than 3000 employees worldwide, we offer challenging and rewarding work experiences, generous employee benefits and a strong company culture. If you are looking for a global publicly traded company that provides you with international experience and a challenging work environment, then Cohu is your choice. Connect with Cohu… Connect with your future… Cohu is a VEVRAA Federal Contractor and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status or protected veteran status, or any other characteristic protected by law.

We have a current opportunity for a TEAM LEAD: PRINCIPAL LANDSCAPE ARCHITECT - BOSTON on a permanent basis. The position will be based in Boston. For further information about this position please apply. I wanted to reach out because I have a client who is a highly respected, boutique firm in Downtown Boston is looking for a Team Lead for the newly formed Landscape Architecture & Planning Department to shape the future of their business. With a strong reputation, exciting projects, and a collaborative, tight-knit team, this is a chance to make a significant impact in a firm that values creativity, vision, and leadership. What's in it for you? Lead and grow a high-priority division within the firm Work on a diverse mix of projects - industrial, multi-family, senior living, feasibility studies, and master planning Direct client interaction and the opportunity to drive business development A pathway to ownership - make yourself invaluable, and the leadership team will take notice!! A collaborative team environment where your contributions are celebrated!! A company culture that values work-life balance, professional growth, and having fun (think Red Sox games, golf retreats, and brewery outings!) What They're Looking For: 15-20 years of experience, with a strong background in design and project management Someone who thrives in face-to-face collaboration - this is an in-office role with a focus on teamwork A leader who can integrate into the business, mentor staff, and build client relationships Strong communication and writing skills to navigate client and regulatory discussions Experience in permitting, zoning, and feasibility studies A strategic thinker who can visualize creative solutions and bring them to life This firm offers a unique opportunity to step into a leadership role with the potential for long-term growth and ownership. They're looking for someone who's excited to shape the future of the firm and leave a lasting impact on the profession. Are you an experienced Landscape Architect with a passion for master planning, design, and project management? Do you have the business development skills to build strong client relationships? If so, lets connect!!!!

We are seeking an Ecology Transportation Team Lead to support our transportation clients as they navigate through the local, state, and federal permitting process in New England, with a focus on Massachusetts. Responsibilities will include working in a multidisciplinary and collaborative environment, and successful candidates will possess strong interpersonal communication skills as well as the ability to multitask and prioritize under client schedules. What You'll Do: Stay up to date on laws and regulations, ensuring the team's compliance with requirements. Guide strategy and QA/QC for local, state, and federal permitting in New England, with a focus on MA. Develop and deliver training programs to enhance the team's skills and knowledge. Lead and inspire a team of employees, providing direction, support, and mentorship. Foster a positive and collaborative team culture, encouraging innovation and continuous improvement. Oversee the collection and analysis of data, providing insights for decision making. Collaborate with various departments to integrate ecological considerations into their processes and projects. Prepare and present reports on the team's activities and performance. Support the growth of team members through coaching and skill building. Cultivate and maintain relationships with external stakeholders, including government agencies and community groups. Support marketing and business development objectives including attending industry events and proposal preparation. The successful candidate will play a pivotal role in guiding and supervising a team of ecological professionals in executing the organization's ecological and environmental permitting work for transportation infrastructure clients at the federal, state and local levels. The Team Lead will also be responsible for supporting coordinated efforts across our engineering, planning and survey departments, mentoring team members, and contributing to the overall success of the company's goals. We are looking for a knowledgeable and enthusiastic individual to help grow our ecological team in the transportation market. Minimum Qualifications: BA/BS in Biology, Ecology, Environmental Science, or related disciplines. and/or a minimum of 10 years of post-degree experience in permitting, siting, planning, and/or task management is required. Preferred Qualifications: Graduate level degree is a plus.

Overview: The Investment Operations team manages trade processing and position maintenance for direct public market activities. This includes supervising the fund administrator's trade and payment processing and ensuring daily trade activities are confirmed, settled, reconciled, and analyzed. The team also handles cash flow funding and reconciliation for external funds and private investments. **You must have a background in Investment Operations to be considered for this role** Key Responsibilities: Oversee investment operations for public market instruments (equities, bonds, derivatives, etc.). Lead and mentor a small team. Supervise back and middle office functions, including daily pricing and reconciliations. Manage public stock distribution reviews from private equity/venture capital funds. Evaluate and improve operational processes and controls. Maintain relationships with fund administrators, custodians, and brokers. Liaise with trading and investment teams regarding public market activities. Develop functionality for new markets or asset classes. Qualifications: Bachelor's degree in Finance, Accounting, or related field preferred. 5-10 years of investment operations experience. Knowledge of various asset classes and investment operations. Familiarity with cash payments and investment accounting software. Strong analytical, critical thinking, and leadership skills. High attention to detail and integrity. Proficient in technology, including advanced Excel skills; experience with Power BI is a plus. Experience with investment management systems is advantageous. Additional Details: Hybrid work model: in-office Tuesday to Thursday, remote on other days.

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Procurement Category Team Leader - Indirect position working at a leading corporation in Waltham, MA. Is this something that you might be interested in? Salary/Pay Rate/Compensation: - 6-month contract to hire - $55 - $75 per hour - Monday - Friday / 8:00am - 5:00pm - 30% travel Why you should apply to be Procurement Category Team Leader - Indirect: - Enjoy a flexible, hybrid-friendly work environment, working 2-3 days in the office per week. - Experience ongoing investment in your career through dedicated training, on-the- job development, and coaching. - Access to comprehensive health benefits, PTO, and PTO holidays What's a typical day as Procurement Category Team Leader - Indirect? You'll be: - Driving competitive advantage by defining and deploying strategies for cost reduction, service quality, and delivery across the corporation's >$300M spend in Business Services, Legal, and Marketing categories. - Providing indirect management supervision of operating companies' category leaders, resulting in cost reduction, cost avoidance, risk management, and service/quality improvement. - Gathering and analyzing spend and price data, identifying opportunities for consolidated negotiations, and managing supplier performance. This job might be an outstanding fit if you: - Hold an undergraduate degree in supply chain, business management, operations, or finance with 3-5 years of leadership experience delivering year-over-year improvements in respective spend categories. - Possess strong proficiency in MS Excel, Word, PowerPoint, PowerBI, and other analytical tools. - Are a strong communicator and team player, capable of resolving conflicts and achieving results in ambiguous situations

We are seeking a Full Time Dining Room Lead to join our Dining Services Team. Responsibilities: - Act as Host/Hostess as needed - Manage Waitstaff team in event managers aren't around - Ensuring opening/closing side work is completed by Waitstaff - Pre-meal discussions with Waitstaff team - Serve tables as needed - Other duties not listed above Experience: Leadership: 1 year Waitress: 1 year Must be vaccinated against COVID-19 Availability weekend Preferred: Senior Living experience Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training

We are seeking a detail-oriented and strategic Treasury Manager to join a growing team at a top Private Equity firm. This role offers the opportunity to oversee critical treasury functions, optimize cash management processes, and collaborate cross-functionally with key stakeholders. If you have experience in treasury operations, wire transfers, and liquidity management, and want to make a meaningful impact in a fast-paced alternative investment environment, this could be the right opportunity for you. Company / Team / Position Highlights: Leading alternative investment firm: Established and growing firm with $30B+ AUM and a strong track record of internal promotions and mentorship Work/life balance: Position is 3/2 hybrid flex with strong healthcare, wellness, and PTO benefits Dynamic and high-impact role: Work closely with the Operations, Finance, and Deal Teams to ensure timely fundings, capital calls, and distributions Exciting industry exposure: Collaborate with key banking partners, investment professionals, and third-party consultants while optimizing treasury processes Broad Responsibilities: Cash & Liquidity Management: Monitor and report daily cash balances across multiple banking platforms to ensure proper liquidity planning Wire Transfer Oversight: Coordinate and review wire transfer packets while ensuring compliance with internal approval workflows and fraud prevention protocols Treasury Technology Leadership: Lead the onboarding, management, and reporting functions of the treasury management system, enhancing automation and operational efficiency Banking & Capital Coordination: Work with Finance, Investor Relations, and Tax teams on capital calls, legal wires, and banking relationships, including KYC compliance and account setup Process & Compliance Improvements: Identify and implement efficiencies in treasury operations, optimizing controls and workflows Qualifications: Bachelor's degree in Finance, Accounting, or a related field 8+ years of relevant experience in treasury management, banking operations, or related finance roles Proficiency in Kyriba highly desired Travel: ~10%

Why work for us? At Saint-Gobain/CertainTeed, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home . Being a worldwide leader in light and sustainable construction, Saint-Gobain/CertainTeed designs, manufactures and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group's commitment is guided by its purpose, “Making the World a Better Home”. What are our perks? We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to: Excellent healthcare options: Medical, vision, prescription & dental Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG) Tuition Reimbursement: Continuing education for every season of your career Pet Insurance options: Insurance plan & prescription discount program for your furry friends Employee Recognition Programs PerkSpot: Our exclusive one-stop online discount marketplace LiveWell: Rewarding you for living a healthy lifestyle What's the job? The Operations Manager oversees both the production and maintenance functions to ensure safe, efficient, and profitable manufacturing operations. You will develop and implement operational plans, manage resources, personnel, equipment, and materials to ensure the plant runs efficiently. Work with local and corporate engineering to prioritize and implement site capital requirements. Partner with HR to develop your managers and front-line supervision, promoting positive labor relations. Provide communication and feedback to all levels of the organization. The Operations Manager is a member of the Plant Steering Committee reporting directly to the Plant Manager. Model safe behaviors and lead safety initiatives. Play an active role as a member of the Plant Steering Committee. Lead the WCM Industrial Efficiency Pillar. Manage production and maintenance functional groups, driving systems thinking. Monitor and analyze trends in KPIs, prepare reports and drive improvement plans. Ensure adherence to existing processes and identify opportunities. Develop and implement operational plans. Execute actions to adjust capacities to meet requirements as needed. Manage and report on budgets and forecasts to optimize profitability. Coach and mentor managers and supervisors. Other duties as assigned. What do you bring? Bachelor's degree in chemical or mechanical engineering or other technical discipline. 6+ years in operations management in industrial manufacturing. Multitasking skills to handle complex processes. Track record of success in an organized labor facility. Experience managing budgets, KPIs and performance improvement initiatives. Project management skills and ability to drive accountability. Excellent organization and data analysis skills. Demonstrated implementation of Lean methodologies. Strong written and oral communication skills and proficiency in Microsoft Office Suite. Come be a part of our bigger purpose to change the world!

Because you don't just succeed - you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader. What You'll Do As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing. Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action: · Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged. · Helping other managers with the day-to-day running of the store. · Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement. · Managing the cash lanes and Fitting Room areas as needed. · Helping with customer feedback and complaints. · Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand. · Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important. What You'll Bring Overseeing a team of Sales Associates and reporting directly to the Department Manager requires a bold team player to take the reins. Here's what we need from you: · Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues. · Strong service focus with experience of delivering excellent customer experience while maintaining high store standards. · Good commercial awareness and understanding of local selling patterns. · Ability to guide and support a team to achieve results. · You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. · Good planning and organizational skills, prioritizing and working within agreed timescales. · Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs. · Ability to effectively manage difficult situations and have good problem-solving skills. · Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers. Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today… and enjoy career growth, our way. The pay range for this role is: $26.00-$27.50 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

The Executive Office of Labor and Workforce Development (EOLWD)'s Department of Economic Research (DER) is seeking a Manager of Customer Engagement to support service delivery and the dissemination of its labor market information, research, and resources. Reporting to the Director of Strategy and Engagement, the Manager of Customer Engagement will collaborate with DER's research and production units to ensure DER's resources are accessible, up-to-date, and appropriately promoted to relevant audiences. In addition to producing and maintaining web pages, newsletters, and other collateral to help highlight DER's work, the Manager of Customer Engagement also provides direct assistance to DER's users by answering questions and providing instructions for using DER data and tools. This position will interact frequently with EOLWD and its agencies such as the MassHire Department of Career Services, as well as external stakeholders in academia and the general public. The ideal candidate for this role will be a motivated self-starter with a passion for public service and commitment to accessibility and equity. They will have experience in communicating data and research findings to a diverse audience and possess excellent intrapersonal and organizational skills that enable them to balance competing stakeholder priorities and multiple projects. Responsibilities Include: * Collaborates across DER units to disseminate labor market information, research, and concepts in multimedia formats including reports, data visualizations and stories, infographics, social media posts, videos, etc. with an emphasis on web pages and online content * Manages external customer communications including tracking and responding to general inquiries in a professional and timely manner; escalating issues to relevant team members and following up when necessary * Ensures best practices for accessibility and DER branding are appropriately implemented across all DER products; assists in formatting reports, memos, and other collateral; develops templates, tools, guides, and internal staff trainings to streamline creation of these items * Project management support including scoping, planning, timelines, resource coordination, and administration for dashboards, web pages, reports and other projects * Assist in developing stakeholder profiles and user-journey maps to identify and implement performance metrics and opportunities for improved service delivery * Provides administrative support to the Director of Strategy and Engagement including scheduling, resource organization, documentation, etc. * Other duties as assigned Knowledge, Skills, and Abilities Public Sector Customer Service: Experience providing direct customer service in a public-service oriented setting via email, phone, and in-person. Multimedia Production Skills: Ability to produce and update content for virtual distribution, including blogs, social media posts, videos, infographics, and more using Microsoft and Adobe products Strong Written & Verbal Communication Skills: Ability to communicate complex information, concepts, and instructions in writing to a diverse audience of stakeholders with varying levels of expertise. Project Management: Strong project management and organizational skills to handle multiple and sometimes competing priorities to deliver high-quality work for both long-term projects and those on tight deadlines Collaboration Tools: Proficiency with Microsoft Office suite and experience in collaborating using tools like Teams, SharePoint, Excel, PowerPoint. Experience creating transferable templates. Labor Market Information: Develop and maintain a thorough understanding of the different types of labor market information published and used by DER, including where to locate data and methodology information Accessibility Best Practices: Experience implementing accessibility best practices both within an organization as well as across all publications and resources Public Service Orientation: Passion for public service and improving labor market outcomes for people and businesses in Massachusetts through data-driven insights. Note on preferred qualifications: The Department of Economic Research is committed to hiring individuals that are public service driven and help provide a diversity of perspectives and insights into the state of the economy in Massachusetts. We encourage capable, mission motivated applicants to apply even if they don't meet 100% of the above qualifications. Many of the knowledge, skills, and abilities above can be substituted with experience and/or taught through on-the-job training with DER experts. About the Department of Economic Research The Department of Economic Research has a public sector mandate to collect, refine, and dispense labor market information that provides timely and accurate insights into the current, past, and future states of the Massachusetts economy. In addition to DER's foundational workforce data collection efforts, the department also seeks to support the program and policy needs of the Executive Office of Labor and Workforce Development through agile and actionable economic briefing materials, stellar analysis, and timely research. Throughout DER's economic data collection, analysis, and dissemination processes, the department remains committed to increasing accessibility and inclusivity - bringing to light equity disparities in the workforce based on gender, race, ethnicity, and ability, among others aspects, while also highlighting the importance of the contributions many traditionally marginalized groups make to the success of the Massachusetts economy. The DER team also promotes the use of Massachusetts labor market information on such topics as the role and impact of emerging technologies, changes in the structure of the workplace, and the cost of living relative to the availability of employment opportunities in geographic areas. The economic information produced by DER is utilized by government figures and organizations to inform policymaking, but also within academia, large and small businesses, advocacy groups, as well as individuals seeking career advancement. The DER is currently expanding its research and analytics capabilities to meet the increased demands for timely, high-quality insights into the state of the Massachusetts economy. About the Executive Office of Labor and Workforce Development The mission of the Executive Office of Labor and Workforce Development (EOLWD) is to create, operate and oversee effective and innovative statewide services to: protect worker rights, health, safety, wages and working conditions; insure against job- related injury; provide individuals and families with economic stability following job loss or injury and illness; level the playing field for responsible employers; develop a pipeline of skilled workers for current, emerging and future employers; and, maintain labor harmony between employees, employers, and labor unions. EOLWD oversees the Departments of Economic Research, Unemployment Assistance, Career Services, Labor Standards, Industrial Accidents, Labor Relations, Family and Medical Leave, as well as the Division of Apprentice Standards, Council on the Underground Economy, and the quasi- public agency, the Commonwealth Corporation. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

About the Opportunity The Manager of Finance Customer Support Experience utilizes a deep understanding of customer needs, strong leadership skills, and a data-driven approach to lead efforts in delivering an exceptional customer experiences. Manage daily operations, improve service quality, and implement best practices to enhance customer satisfaction and team performance. MINIMUM QUALIFICATIONS Knowledge and skills required for this position are normally obtained through a Bachelor's degree with three to five years of experience in customer support or service roles, with 2 years in a leadership capacity. Strong ability to lead, coach, and inspire a team to meet and exceed performance goals. Excellent troubleshooting and conflict-resolution skills. Excellent communication and interpersonal skills. Familiarity with customer support tools (e.g., Service Now) Deep understanding of customer needs and a commitment to delivering excellent service. Ability to work in a fast-paced environment and manage multiple priorities KEY RESPONSIBILITIES & ACCOUNTABILITIES 1) Leadership and Development : Lead, mentor, and develop a team of customer experience specialists, ensuring high performance and engagement. Foster a customer-first culture. Develop and implement strategies to improve the overall customer experience Develop and enforce customer service policies and procedures to improve response times and resolution effectiveness. 2) Technology & Tools, Data Driven : Oversee the use of support tools (e.g., Service Now) and recommend upgrades or enhancements as needed. Stay current with Vendor partner technology road maps. Track, analyze, and report on key customer support metrics. Continuously evaluate performance to identify opportunities for improvement in the customer experience 3) Customer Advocacy : Represent the voice of the customer internally and contribute to company-wide initiatives to improve customer experience. 4) Training & Development: Develop support training programs to ensure the team is equipped with the knowledge and skills necessary to provide excellent customer support. 5) Collaboration: Work closely with primary Finance service delivery teams (Procure to Pay, Treasury, Budget, Accounting) to relay customer feedback and drive product improvements. Establish and maintain a network within Northeastern and beyond to share Customer Support best practices Position Type General Administration Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 108S Expected Hiring Range: With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Sign-On Bonus $5,000! Wayland Dental is proud that our focus on patients has driven a positive patient experience, best in class employee and dentist retention and satisfaction, as well as substantial growth in our practice. Our wonderful Practice Leader is retiring after many years supporting our practice and we are looking for a clinically-focused, patient-centric individual who is ready to take on the challenge. The Office Manager role is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well trained and highly motivated. If you enjoy working in a clinically focused, patient-centric, fully digital dental office then we encourage you to apply today. Schedule: Monday - Friday, Full-Time Duties/Responsibilities Manages all daily and monthly financial aspects of the office, including, but not limited to, revenue cycle, EOM reporting, bank deposits, vendor management, procurement oversight, etc. Understands office KPI metrics and strives to reach goals in place. Manages clinical and non-clinical staff within the office and submits payroll, conducts performance reviews, training, and oversees the employee lifecycle (hiring, onboarding, training, offboarding). Maintains appropriate and efficient staffing of all departments, communicating team and practice goals continuously to motivate the team; leads staff meetings and morning huddles. Delegate roles and responsibilities to each team member. Ensures a patient-centric, collaborative culture within the office. Oversees patient satisfaction and ensures the WOW patient experience. Addresses any shortfalls and implements improvements. Collaborates with Regional Leader. Required Skills/Abilities Working knowledge of practice management software. Superior communication skills with the ability to quickly establish rapport and work closely with patients and staff. Exhibit outstanding customer service. Education and Experience Minimum experience of 1 - 3 years as a dental office manager/practice leader preferred. Experience in leadership positions, managing and training new and existing employees. Experience must demonstrate an attention to detail as well as strong project management and problem-solving skills. Benefits for Full-Time Employees* Quarterly bonus opportunity PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility* Physical Requirements Prolonged periods sitting at a desk and working on a computer. Prolonged periods of periods of standing and bending. Must be able to lift Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!” Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate. Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together. Communication - Set clear expectations and feedback to our patients and team members. Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways. #sdmlo

At Tend, we do dental differently. Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized. Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team. Tend is seeking a Studio Manager to oversee the day to day operations. The Manager will be efficient and effective in leading a high performing studio team to drive results and deliver a best in class experience to our members. This is an exciting opportunity to join the team that is revolutionizing dentistry. The Studio Manager will lead a studio team of 15+ staff including clinical and clerical personnel. This includes, but is not limited to: assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio's goals, ability to identify gaps in performance and opportunities for coaching/additional training, performance management, both informal and formal check-ins and reviews. Responsibilities: * Ensure the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience. * Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets. * Drive practice productivity through KPIs and performance goals and work with leaders to make adjustments. * Be present on the floor in the studio to direct and manage performance real-time. * Interact with members to gain real-time feedback of their visit and address member complaints in a timely and compassionate manner. * Lead studio team onboarding, training, and meetings, focused on studio performance, building alignment, culture, & collaboration. * Partner with the People Team on hiring, retention, and performance management. * Ensure compliance and organization of the studio through regular walk-throughs to address any concerns. * Manage all staff schedules to optimize the member experience, align with volume expectations and meet studio performance targets. Experience and Qualifications: * Bachelor's Degree Preferred. * Minimum of 2 years' experience leading teams of 15+ staff in a high-growth, high-volume company in a healthcare or hospitality setting required. * Experience partnering with providers delivering care to drive performance. * Minimum of 5 years' experience in management or operations preferred. * Experience managing operational practices, people practices & programs, and budgets/financial targets. * A strong commitment to hustle & demonstrating a sense of urgency. * Excellent written and oral communication skills. #hub2022 The Tend Difference The highest standard of care, anywhere. You'll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that's head and shoulders above the average practice. You'll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you. A top-tier clinical team who puts patients first. We value science over sales, and promote a culture of warmth and hospitality - our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence. Innovate Dentistry. Tend to Others. Grow Together. Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You'll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education. Tend is an Equal Opportunity Employer. Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please refer to our Privacy Policies linked here.

Job Title: Dental Office Manager Job Type: Full-Time (4 Days a Week) About Us: We are a small, family-owned dental practice focused on providing exceptional care and a positive experience for our patients. We are seeking an experienced, highly professional Dental Office Manager to join our team and help us maintain our high standards of patient care and office efficiency. Position Overview: As the Dental Office Manager, you will play a key role in overseeing the day-to-day operations of our office, ensuring smooth patient flow, managing staff, and maintaining a high level of professionalism in all interactions. You will work closely with the dentist and the rest of the team to ensure a positive, efficient, and supportive environment for both patients and staff. Key Responsibilities: • Manage front-office operations including scheduling, patient intake, and billing. • Supervise and support dental office staff, ensuring a cohesive and professional team environment. • Handle patient inquiries and concerns with excellent customer service and a professional demeanor. • Maintain patient records and ensure compliance with confidentiality and healthcare regulations. • Oversee office supplies, equipment, and inventory management. • Assist with financial operations, including managing billing and insurance claims. • Ensure the office maintains a clean, organized, and welcoming atmosphere. • Collaborate with the dentist to improve patient experience and practice efficiency. Qualifications: • 3+ years of experience in a dental office management role or similar position. • Proven ability to lead and motivate a team, patient-centered environment. • Strong organizational and multitasking skills. • Exceptional communication skills and professional demeanor. • Knowledge of dental office software and billing systems. • Ability to manage patient records and handle sensitive information with discretion. • High attention to detail and commitment to quality service. Benefits: • Competitive pay (based on experience). • Benefits to be discussed during the interview process. Why Join Us? At our family-oriented practice, we prioritize a positive work culture and a high standard of care. We value professionalism, attention to detail, and a friendly atmosphere, and we're looking for someone who shares these values. If you have a passion for dental care and are committed to maintaining a welcoming and efficient office, we would love to hear from you! How to Apply: Please submit your resume and a brief cover letter detailing your relevant experience and why you're a good fit for our team. We look forward to meeting you!

Spanish Speaking a Must. Lead and direct the team to ensure consistent and high-quality patient service. Participate in onboarding and training new team members. Collaborate with the Regional Practice Manager and CEO to maintain smooth office operations, including managing staffing, scheduling, and training. Inspire, motivate, and support staff in achieving their professional goals and fulfilling their duties. Supervise staff activities and assignments in accordance with office policies and legal requirements. Contribute to marketing strategies and initiatives to promote the practice. Oversee patient relations and resolve patient complaints effectively. Organize and facilitate monthly staff meetings to maintain clear communication. Address conflicts and administer disciplinary actions when necessary. Ensure full compliance with HIPAA regulations, protecting patient privacy and maintaining confidentiality. Adhere to all state and federal regulations governing dental practice operations. Greet and check in patients in a friendly manner Collect co-payments and verify insurance coverage Treatment planning and coordinating to promote high-case acceptance Review and maintain schedules for productivity Schedule and confirm patient appointments Prepare new patient records neatly and accurately Various office duties as assigned by Regional Mangers and CEO Responding to patient financial inquiries and directing to appropriate departments, as necessary Requirements Qualifications for Dental Treatment Coordinator / Front Desk include: Exceptional People Skills/Customer Service Previous management experience, preferably in a dental office setting. Insurance eligibility and verification experience Reliable/Fast Learner Able to work independently as well as in a team environment Bilingual and Spanish speaking (preferred).

This is a Full-Time Dental Manager role. The practice manager at 42 North Dental is partnered with the Dental Director to drive the growth and success of the office by supporting excellence in patient care and exceeding patient service expectations. As a practice manager you are responsible and accountable for the results of and the day-to-day operations of the office. Responsibilities Primary contact and resource for doctors in the practice Review and maintain schedules for productivity Treatment planning and coordinating to promote high case acceptance Provide work flow direction for auxiliary staff Human Resources including hiring, training, performance management and dismissal Accounts receivables including patient pay and insurance Reporting, interpreting and responding to practice metrics to improve office performance Interact with home office to communicate office needs and success Perform other related job duties as assigned Qualifications Minimum two years of experience managing a dental practice Exceptional communication and customer service skills Superior interpersonal skills Thrives in a team-based environment Displays a high degree of professionalism Dedicated to being a true leader in the office

Job Details Thurbers Ave - Providence, RI Full Time 2 Year Degree $24.00 - $29.84 Hourly Negligible Day FSRI is always looking for candidates that want to make a positive impact on the community we serve in! Provides project management, administrative and organizational support to the Hope Division with focused attention on the Victim Services Department as the largest, and most complex Department within the Division. Qualifications: Bachelor's Degree. However, FSRI will consider a variety of related education, clinical credentials, and years of experience. Strong project management skills required Experience working with individuals and families affected by violence and other forms of trauma exposure preferred Must have excellent communication (verbal, written, and presentation) skills Must have excellent interpersonal skills, including active engagement in group in-house and external forums, ability to manage conflict, and ability to negotiate successful outcomes across varied stakeholders Demonstrated ability to organize self and others; to work independently; and to take initiative Bilingual skills are compensated by an additional 6%, above base pay. Multilingual skills are compensated by an additional 8%, above base pay. Physical Requirements: Ability to lift up to 20lbs. Possession of a valid driver's license, reliable transportation and auto insurance required Travel to and from community locations and office site, which could include using walkways, stairs and/or elevators. Don't meet every single requirement? Here at FSRI, we're dedicated to building a diverse and inclusive workplace. If you're excited about one of our career opportunities, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! We offer our employees a comprehensive benefits package that includes health, dental and work life benefits. Only together can we continue to grow and make a difference in our communities. Join our FAMILY today! About Us: Dynamic and innovative, Family Service of RI (FSRI) is a statewide organization with a 130 year track record of success in improving the health and well-being of children and families all across our state. We are passionate about our mission to advance equity, opportunity and hope across ALL communities - we succeed by lifting others. FSRI's diverse and inclusive teams - working across Health, Healing, Home and Hope pillars, are experts in their fields - every day designing and delivering cutting edge strategies to save and improve lives. We provide services statewide, and currently operate in 3 locations in Providence; and in 4 locations in East Providence, Smithfield and North Smithfield. Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.