Customer Experience Team Leader
Team Manager Job 8 miles from Fairfield
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour
EARN A BONUS UP TO $1,500! Hiring immediately!
We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
Customer service experience, preferably in a food service, grocery or retail setting
Proven ability to multi-task and handle interruptions in a fast-paced environment
Computer skills
Preferred Qualifications
Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
Operational Excellence Manager
Team Manager Job 26 miles from Fairfield
Employee Type: Full time Job Type: Supply Chain Continuous Improvement Job Posting Title: Operational Excellence Manager About Us : TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers , directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.
Named one of America's Best Large Employers by Forbes Magazine , we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values - Own It, Commi t to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.
What You G ain :
Competitive compensation and benefits program with no waiting period - you're eligible from your first day!
RRSP program with a 3% employer match (with increased matches awarded based on service) and 100% vesting as soon as you enroll !
Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days and 1 1 company holidays !
Leaders who are invested in supporting your accelerated career growth, plus paid training , tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups .
Access to our wellness and employee assistance programs .
Job Description:
About the Role:Serves as a leadership partner to implement/sustain the TreeHouse Management Operating Structure (TMOS). Leads projects to review supply chain processes and related areas by applying advanced continuous improvement principles and practices to improve products, quality, efficiency, financials, operations, and related areas. Responsibilities may include participating with management to prioritize project initiation, developing project objectives, facilitating teams, leading the implementation of project results and tracking project results.
Serves as a both tactical and strategic partner with the site leadership team and process owners to implement/sustain the TreeHouse Management Operating Structure and ensure standard manufacturing processes are in place.
Monitors and supports key metrics and KPIs for overall supply chain performance and process effectiveness within the site. Supports/coaches KPI owners in completion of gap analyses, identification and implementation of corrective actions, and assessment to ensure that gap is closed.
Serves as a strategic partner with the division continuous improvement leader to maintain alignment and compliance with the TreeHouse continuous improvement strategy and division/enterprise initiatives.
Leads a portfolio of projects and team(s) in the review and analysis of moderate to large supply chain processes to ensure efficient and effective operations.
Identifies supply chain process requirements, improvement opportunities and best practices for site, ensuring alignment with TreeHouse Management Operating Structure. Leads replication activities for the site.
Participates with management to leverage site data to prioritize projects, define project requirements, scope, resources, team members, tasks, and project owners.
Serves as a culture change agent by leveraging influential authority with employees and stakeholders to accelerate program deliverables that may cross geographic and/or functional boundaries.Models behavior expected of leaders in the TreeHouse Management Operating Structure.
Leads or performs analyses that involve the application of advanced continuous improvement principles and practices, such as reviewing the flow of product or information, analyzing quantitative and qualitative data, preparing findings, and developing recommendations and conclusions.
Partners with site management and process owners to implement new processes or guidelines, determine improvements, identify and track savings, develop reports, and receive approval when required.
Assists with training and coaching others to build organizational self-sufficiency with continuous improvement methods and tools.
About You:You'll fit right in if you have:
Strong situational leadership skills to influence all levels of the organization within the plant location.
Capable of building strong relationships with Operations leaders in order to effect change.
High level of credibility and influence among hourly associates in site.
Self-starter to lead change and make independent and informed decisions.
Analytical, trouble-shooting and problem-solving skills to assess needs, understanding issues, and identify improvement opportunities.
Able to design, develop, and deploy improvement strategies that support TreeHouse, divisional, and site strategic objectives.
Able to become the subject matter expert for supply chain processes for the site and continuously create the future state.
Must have strong verbal and written communication skills to represent site continuous improvement activities.
Strong PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook), and other applicable applications such as Microsoft Project, Minitab, etc.
Minimum 4 years plant-based manufacturing experience, previous project management experience and continuous improvement skills training.
Your TreeHouse Foods Career is Just a Click Away!
Click on the "Apply" button or go directly to ****************************** to let us know you're ready to join our team!
At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time". TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact disability-accommodations@treehousefoods.com
TreeHouse Use Only: #IND1
RequiredPreferredJob Industries
Other
Claims Manager
Team Manager Job 33 miles from Fairfield
Brighton Health Plan Solutions
Westbury, NY
Hybrid
Full Time
About The Role
The Claims Manager provides coaching, mentoring and training of Claims Examiners while promoting quality results. The manager is responsible for identifying opportunities for enhancements and changes to workflows to increase effectiveness and productivity of the team. Provides on-going feedback to the team and identifies areas for improvement and growth. Must be able to make independent decisions, prioritize workload effectively and collaborate with other internal departments to assist in meeting our corporate goals.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Primary Responsibilities
Effectively manage remote teams, promoting strong leadership and employee engagement.
Provide comprehensive support for claims, appeals, internal departments, vendors, and customers.
Daily workload distribution and monitoring for timely resolution.
Conduct training for new hires, vendors, and existing staff.
Handle escalated issues and process high-value claims and adjustments.
Identify process improvement opportunities and establish supporting workflows.
Review and ensure quality of claims and logic changes in Impact.
Support Customer Service, Client Services, and respond to inquiries.
Coach employees to exceed quality and productivity standards, addressing performance issues.
Conduct audits and manage payroll, schedules, and time off requests.
Document and address performance concerns, conducting quarterly evaluations.
Regularly conduct individual and team meetings.
Essential Qualifications
5+ years in a leadership role-preferrably claims
Advanced knowledge of Microsoft Word and Excel.
5+ years of advanced claims adjudication experience including facility, professional and ancillary claims.
Excellent written and oral communication, interpersonal and negotiation skills with a demonstrated ability to prioritize tasks as required.
Strong problem solving/analysis skills.
Organizational skills; ability to effectively prioritize and multitask.
Ability to establish and maintain positive and effective work relationships with clients, coworkers, members, providers and customers.
Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances.
Bachelor's Degree preferred or comparable experience in the healthcare field.
About
At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities.
Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today's healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today's challenges into tomorrow's solutions.
Come be a part of the Brightest Ideas in Healthcare™.
Company Mission
Transform the health plan experience - how health care is accessed and delivered - by bringing outstanding products and services to our partners.
Company Vision
Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.
DEI Purpose Statement
At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.
*We are an Equal Opportunity Employer
Annual Salary Range: $85,000 - $95,000
The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity.
Plant Operations Manager(Power Plant)
Team Manager Job In Fairfield, CT
Gas turbine combined cycle experience
Power Plant
Are you looking to make a career change to a rapidly growing, stable, innovating company? This exciting opportunity as an Operations Manager(Power Plant) offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO etc. Does this position match your future career goals? Then this Operations Manager(Power Plant) could be the right fit for you.
RESPONSIBILITIES:
Responsible for implementing departmental policies, objectives, goals, and organizing officials and staff members.
Oversee and manage liquid fuel inventory reporting in collaboration with the Energy Management team.
Provide operational insights to maintenance activities, assisting with the evaluation and resolution of equipment irregularities.
Develop and implement individual and departmental objectives, aligning with market trends and the priorities of customers, employees, owners, and other stakeholders.
Develop and implement preventive maintenance programs.
In charge of coordinating businesses or departments concerned with the production, pricing, sales or distribution of products.
Monitor businesses and agencies to make sure services are provided within budgetary limits.
Lead the manufacturing functions in the plant on all shifts to ensure on-time production and shipment of conforming products and materials. Including: planning the production flow, troubleshooting manufacturing issues, handling staffing issues, and monitoring production orders and schedules.
Prepare monthly budgets.
Develops, supports and coordinates facility outages, testing and regulatory compliance obligations.
Implement and improve consistent operational processes, procedures and training.
Budget and Cost Management
Implementing continuous improvement initiatives to enhance productivity and reduce costs.
JOB QUALIFICATIONS:
Bachelors Degree, preferably in Engineering.
Gas turbine combined cycle experience .
Power Plant
Safety Management
Proven ability to implement process improvement initiatives.
Ensuring efficiency.
Strong Leadership skills.
Maintain a safe work environment.
Must promote and maintain excellent customer service skills.
Lead and coach team to solve problems.
Jasleen Kaur
*********************************
Ajulia Executive Search is a search firm specializing in Manufacturing, Finance, IT, Legal and Pharmaceutical positions. This is a confidential search for one of our preferred clients. It is a direct hire position that includes competitive compensation and full comprehensive benefit package.
#ZR
Customer Experience Lead-Broadway Mall
Team Manager Job 31 miles from Fairfield
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Click here for benefit details related to this position.
Minimum Salary: $19.00
Maximum Salary: $23.75
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred
* Experience directing other individuals in the performance of their job duties preferred
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Clinical Team Manager (RN, Registered Nurse, Nurse Manager) - HomeCare
Team Manager Job 4 miles from Fairfield
Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Clinical Team Manager.
As part of a person centered care model, this role will assist in management of daily operations of an interdisciplinary care team. This role will ensure the delivery of outcome based, cost effective care by utilizing metric-driven decisions. The primary purpose of this role is to manage, develop and mentor clinical staff. This role will collaborate with all team members to achieve exceptional outcomes.
In general, most of the time will be spent in the following activities\:
-Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan
-Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes
-Accountable for team performance in achieving desired clinical and operational performance Measures
-Utilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance.
-Assures that clinical and functional outcomes are achieved at the highest level possible
-Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions
-Oversees the daily assignments for clinical and clerical staff based on client needs and staff competency to maintain team productivity standards; LEAN Daily Management process (Visual Boards)
Ensures timeliness of SOCs and timeliness of adjunct service delivery
-Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas
-Hires, trains, coaches and evaluates staff. This role is also responsible for completion of personnel evaluations according to agency timelines.
-Reviews and analyzes team and patient metrics to consistent with agency initiatives.
-Participates in preceptor programs
-Anticipates customer needs and responds quickly, accurately and pleasantly
NURSING:
Licensure\: A registered nurse with a license to practice in the State of Connecticut
Education\: According to current state requirements
Experience\: According to current state licensure regulations. OASIS and chronic care management certification required.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Panera Team Manager
Team Manager Job 12 miles from Fairfield
Department: Operations
Status: Non-Exempt
Reports To: General Manager
Team Manager - Panera
What We Do
At Applegreen, we
Refresh Travelers on their Journey
.
Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.
Our Core Values
Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.
Our customers and communities are at the
heart
of everything we do.
We value and develop our
people
.
We are driven by
pace
, passion and performance.
We seek opportunities and embrace
change
.
Benefits
Flexible Schedules
Medical/Dental/Vision Insurance
Paid Time Off
40(k) with Company Match
Earned Wage Access Pay on Demand
Education Assistance
Employee Referral Bonus
Meal Discount During Shift
Pet Insurance
What You ll Do
Panera Team Managers make every shift shine by building a culture of Warmth, Belonging, Growth and Trust!
You are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations where applicable
You will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards & food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.
Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
Stock, clean, and sanitize workstation and equipment.
Actively cross-sell and up-sell products.
Maintain a solid knowledge of products and services available in the plaza.
Follow required brand standards, food safety requirements, as well as all company policies and procedures.
Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
Execute a variety of other tasks as assigned.
Essential Experience & Skills
Cash handling and customer service experience required.
Shift supervisor or leadership experience preferred.
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
Requirements
Able to stand and walk for an extended period of time.
Frequently bend, twist, lift and carry at least 40 pounds.
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
Available to work a flexible schedule including days, nights, weekends, and holidays.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.
Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and
Patient Experience Manager 1
Team Manager Job 20 miles from Fairfield
Returning UsersLog Back In Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction. Sodexo is seeking a Patient Experience Manager 1 for Yale New Haven Health-York Street Campus, located in New Haven, CT. The Patient Experience Manager will be responsible for ensuring the utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction utilizing Sodexo's proprietary Experiencia Plus platform. Prior experience preferred in analyzing Press Ganey and HCAHPS data and developing site-specific solutions to improve customer experience outcomes. This role will interact heavily with Yale New Haven Health System's hospital and health system clients and staff and will support Sodexo's site operators to achieve contractual KPI's.
What You'll Do
The successful candidate will:
* evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
* oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery;
* collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
* perform tray assessments to ensure food quality and presentation and tray accuracy;
* exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
* perform management functions that include direct supervision of hourly associates including employee development.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
* Medical, Dental, Vision Care and Wellness Programs
* 401(k) Plan with Matching Contributions
* Paid Time Off and Company Holidays
* Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
Is this opportunity right for you? We are looking for candidates who have:
* excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
* passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
* knowledge of nutrition and specialized diets;
* experience with oversight of diet offices; and/or
* strong management skills, preferably in healthcare
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Manager of Customer Engagement
Team Manager Job 25 miles from Fairfield
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Manager of Base Management Customer Engagement will play a crucial role in implementing programs designed to enhance customer lifetime value (LTV) through effective product management and engagement initiatives. This position will focus on supporting the go-to-market (GTM) strategy for Video Conversion, ensuring that Optimum meets its annual objectives.
Responsibilities
* Assist in the development and execution of Base Management programs aimed at improving customer LTV through effective product management and engagement strategies.
* Collaborate with cross-functional teams to support the execution of the GTM strategy for Video Conversion, ensuring alignment with corporate goals.
* Contribute to designing and implementing engagement programs that strengthen customer relationships, increase product adoption, and improve overall satisfaction.
* Help create and oversee customer referral programs that encourage existing customers to refer new users, boosting customer acquisition and brand loyalty.
* Assist in implementing effective onboarding strategies to provide new customers with a seamless experience, facilitating early engagement and long-term retention.
* Help manage the Mover program, ensuring customers who relocate have a smooth transition and continue to engage with Optimum's offerings.
* Contribute to establishing metrics for evaluating the effectiveness of Base Management programs, utilizing data analytics to inform strategies and improvements.
* Work closely with teams in Product, Marketing, Sales, and Customer Care to ensure alignment and contribute to the success of customer engagement initiatives.
Qualifications
* Minimum of 5 years of experience in customer engagement, product management, or related fields, with a demonstrated ability to enhance customer lifetime value.
* Bachelor's degree required; advanced degree preferred.
* Solid understanding of the telecommunications or subscription service industries, with insights into customer behavior and market trends.
* Strong analytical skills, with the ability to interpret data and develop actionable strategies.
* Proven experience collaborating with cross-functional teams and managing projects from conception to execution.
* Excellent communication and interpersonal skills, with the ability to influence stakeholders effectively.
* Strategic thinker with a results-oriented approach, capable of developing and executing plans while addressing immediate challenges.
* Experience in developing onboarding and referral programs that drive engagement and retention.
* Ability to thrive in a fast-paced environment, efficiently managing multiple priorities and deadlines.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $146,880.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
Customer Experience Manager
Team Manager Job 16 miles from Fairfield
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.
BE PART OF THE CONNECTION
We are seeking a dynamic and detail-oriented Customer Commitment Manager to lead and manage our Customer Commitment Program. This role is responsible for ensuring the successful execution of initiatives that align with our commitment to delivering exceptional customer experiences. You will oversee program planning, implementation, and evaluation while fostering collaboration across teams to drive customer-focused improvements.
WHAT OUR DIGITAL SERVICE & CX MANAGERS ENJOY MOST
* Lead the Customer Commitment Program, ensuring projects and initiatives are delivered on time, within scope, and aligned with business goals.
* Partner with cross-functional teams, including operations, product, marketing, and customer service, to align on program objectives and track progress.
* Leverage customer insights and feedback to identify opportunities for improvement and prioritize initiatives that deliver the most value to customers.
* Develop and monitor KPIs to measure the program's impact, regularly reporting on progress and success to leadership.
* Drive awareness and engagement around the program, both internally and externally, through clear communication and advocacy.
* Identify areas for program refinement and implement solutions to enhance efficiency and effectiveness.
Be a key driver of our commitment to customers and help shape a program that delivers real value. If you are passionate about enhancing customer experiences, skilled in program management, and thrive in turning insights into action, this is the role for you.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
* Experience: Project Management and working with customer relationships: 5 years or more
* Education: Bachelor's degree (BA/BS) or equivalent experience
* Skills: Excellent interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and leadership team; excellent written and verbal communication skills
* Abilities: Ability to prioritize, organize and handle multiple projects and tasks simultaneously and independently; ability to establish rapport, define expectations and gain commitment to project goals and deliverables; ability to develop strong relationships with cross-functional teams
* Working conditions: Office environment
Preferred Qualifications
* Strategic Thinking: ability to think critically and strategically, connecting dots between customer needs, business goals and actionable plans. Experience developing and implementing innovative ideas that enhance customer experience is highly valued
* Project Management: Proven track record of successfully managing multiple projects simultaneously, meeting deadlines and achieving results in a fast paced environment
* Cross-Functional Collaboration: Strong interpersonal and relationship building skills, with the ability to influence and align stakeholders across different teams and levels
* Communications Skills: Excellent written and verbal communication skills, with the ability to clearly articulate ideas, inspire buy in and present updates to cross-functional partners. Powerpoint expert capable of crafting visually compelling presentations
* Customer-Centric Mindset: A deep understanding and passion for customer experience
SPECTRUM CONNECTS YOU TO MORE
* Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
* Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
* Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
* Total Rewards: Our comprehensive benefits are among the best in the industry
Apply now, connect a friend to this opportunity or sign up for job alerts!
#LI-JV1
CSU580 2025-47047 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Apply Now
Customer Service - New Accts/ Trans Assoc
Team Manager Job 26 miles from Fairfield
Customer Service - Operations - New Accounts/Transition Associate
Would you like to have an impact on the future growth and profitability of a competitively strong financial services firm? At American Portfolios, we operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused. We're proud of our history, stability and proven track record of success. American Portfolios has made the Inc. 5000 list of fastest-growing, privately-held firms in the U.S. year after year, was awarded the Broker/Dealer of the Year* by Investment Advisor magazine, and named one of the best companies to work for by the New York State Society for Human Resources Management and the Best Companies Group.
Sound like a company you'd like to join? American Portfolios (AP) has an immediate need for a business services specialist. In this role, you will reports directly to the business services supervisor, for whom you will serve as backup in the new accounts and transitions areas of the business services department. You will be responsible for tracking Salesforce tickets, as well as auditing and acting as a liaison for AP's newly-affiliated advisors. This role will require you to support the business services department in the processing, review and interactive completion of New Account Forms (NAFs) and new account information for both hardcopy forms and through the firm's main operating system, STARS. You will also conduct homeland security checks for new clients, scan all incoming hardcopy NAFs, opens brokerage accounts through STARS, and provide support and training to affiliated financial advisors in the field on STARS.
Responsibilities
Serve as a one-stop-shop liaison service for newly affiliated financial advisors
Assist in the coordination and implementation of candidates transferring to AP by creating spreadsheets to transfer affiliated advisors' books of business
Produce and collate transfer and any account opening paperwork
Process, prepare and follow up on all account transfers and incoming change of broker/dealer (B/D) requests, branch address change requests, advisor account change requests and termination of advisors in back office systems
Follow up on all outgoing requests
Create affiliated advisors' identification numbers and enter them into back office systems
Maintain management company contact listings
Act as a liaison for new advisors and the firm's business services trainer
Operate within the company's core operational new accounts platform and other key technology programs, including Pershing's NetX360 and Albridge
Review all new account information for completion and accuracy
Input and review New Account Forms (NAFs) in the firm's main operating system, STARS
Utilize the STARS Business Processing Module (BPM) to blotter transactions when necessary
Process requests in STARS to open brokerage accounts and managed accounts through AP's clearing firm
Upload managed accounts to Pershing's Managed Investments System
Create requests for Info Direct and Advent Feeds for managed accounts
Create tickets through Salesforce ticketing system to assist affiliated financial advisors with any questions or inquires
Coordinate team projects when necessary
Job Requirements
Detail oriented with excellent communications, customer service and organizational skills
Ability to multi-task and keep up with industry demands
Proficiency in Microsoft Excel, Outlook and Word
Education and Experience
Bachelor's degree
One year of experience in a business setting
Limitations and Disclaimer
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. American Portfolios provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at will” basis.
*Based on a poll of registered representatives conducted by Investment Advisor magazine. Broker/dealers rated highest by their representatives are awarded “Broker/Dealer (B/D) of the Year.”
Office Manager Dental Office
Team Manager Job 16 miles from Fairfield
Dental Office Manager
Love making people smile? Join Diamond Braces as office manager and enjoy exciting GROWTH opportunities, Medical, Dental, Vision, 401K Match and PTO and supportive TEAM dedicated to creating world-class SMILES. Ready to turn smiles into your career? Let's meet!
Why Diamond Braces?
At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you'll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients' lives.
Benefits:
Health, Dental, and Vision
PTO
401(k) with company match
Discounted orthodontic care for you and your family
Ample growth & advancement opportunities
Convenient office locations
Essential Functions:
Team Management: Lead and manage the office team, ensuring smooth operations and fostering a positive work environment. Provide guidance, support, and motivation to team members.
Training and Development: Oversee the training and development of staff, ensuring they have the skills and knowledge necessary to perform their roles effectively.
Recruiting: Participate in the recruitment process, from interviewing potential candidates to making hiring decisions, ensuring the office is staffed with qualified and motivated individuals.
Compliance and Regulations: Ensure the office complies with all relevant laws, regulations, and company policies, maintaining a high standard of practice.
Patient Relations: Manage patient relations, addressing concerns and ensuring a high level of customer service is provided at all times.
Financial Management: Oversee office budgets, billing, and financial reporting, ensuring financial goals are met.
Inventory and Supplies: Manage the inventory of office and dental supplies, ensuring the office is fully stocked and operational at all times.
Scheduling and Workflow Management: Optimize office scheduling and workflow to ensure maximum efficiency and patient satisfaction.
Maintain Accurate Records: Ensure all patient and office records are maintained accurately and securely, in compliance with legal and regulatory requirements.
Stay Flexible: Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice.
Preferred Qualifications:
Experience in office management, preferably in a dental or healthcare setting.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in office management software and technology.
Understanding of compliance and regulatory requirements in a healthcare setting.
Commitment to continuous learning and professional development.
Who We Are:
At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service-the 'AAA Experience.' We're committed to making every smile count, and we live by our “No Smile Left Behind” philosophy.
Additional Information:
This position is full-time, and local travel between offices may be required.
Salary is based on experience, skills, and qualifications.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pay starting 40 to 70K per annual based on experience
If you're ready to take the next step in your career and lead our team to success, apply today!
Call Center & Dispatch Manager
Team Manager Job 25 miles from Fairfield
Are you a strategic leader who thrives in a fast-paced environment? Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision? Are you ready to take the lead and build a high-performing team? Apply today and be part of a company that values leadership, strategy, and a winning mindset!
Come work for us! A trusted leader in Plumbing, Heating, Cooling, and Electrical services for decades serving Long Island counties. The Call Center & Dispatch Manager will work to build, lead, and optimize our call center operations.
Why Join/What Makes Us Great?
Competitive Pay (approx. $70-90K/year base salary, DOE)
Medical Insurance
Life Insurance
401(K) plan
Sick
Vacation
Personal days
Holidays
What We're Looking For:
5+ years of professional experience leading & managing a call center and a team of CSRs or Dispatchers in plumbing, heating, cooling, and/or electrical OR another related industry.
Must have experience with Service Titan (proficient in managing workflows, tracking KPIs, and optimizing scheduling).
Must have a strong work ethic - be motivated, dependable, and ready to lead by example.
Be a results-driven leader & be committed to coaching, goal setting, and driving the team's performance through KPI tracking.
Committed to delivering exceptional customer service.
Experience handling customer service disputes and complaints professionally.
Experience in handling multiple lead sources and tracking performance.
Skilled in hiring, developing, and retaining top talent to maintain a high-performing team.
Ability to analyze trends, implement solutions, and maximize efficiency.
Key Responsibilities:
Manage & Coach a High-Performing Team - Lead CSRs, dispatchers, and inside sales to exceed booking and sales goals. Coach to outstanding Customer Service.
Set & Track KPI Metrics - Oversee booking rates, outbound call volume, outbound booking %, and membership sales.
Ensure jobs are properly scheduled for the appropriate number of technicians in Plumbing, Heating, Cooling, and Electrical.
Maximize outbound calling efforts by working with CSRs to fill available slots proactively.
Conduct weekly 1:1's and team training sessions and utilize KPI data to coach and improve performance.
Set clear growth paths for all team members.
Oversee lead aggregators to optimize conversions and track ROI.
Prioritize technician strengths, customer needs, and job profitability.
Hire, train, and retain top-performing call center & dispatch professionals.
Handle customer disputes with urgency and professionalism.
Work with dispatchers to prioritize age, equipment, and job profitability.
We are an equal opportunity employer.
Office Manager
Team Manager Job 20 miles from Fairfield
Groundworks is seeking a talented Office Manager to join our tribe in New Haven, CT. The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.
Job Responsibilities
* Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
* Supports the operation with job costing, scheduling and permitting
* Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
* Manages various office administrative staff
* Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
* Helps maintain customer service through resolution
* All other duties as assigned
Qualifications
* Technical degree preferred but not required
* 2-4 years of work experience in management with direct customer service
* Construction or home services experience is a plus
Requirements
* Full-time
* Onsite
What we provide for our employees
* Competitive base compensation with lucrative bonus potential
* Equity ownership
* The best-in-class training programs
* Advanced leadership training opportunities
* Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
* Paid time off including 6 holidays after applicable waiting period
Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
Customer Experience Manager
Team Manager Job 24 miles from Fairfield
Job Details Port Chester NY - Port Chester, NYDescription
At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.
WHY WORK AT THE SHADE STORE
We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. If you work hard, give the company your all, use good judgment, and have a positive attitude - then the sky is the limit. In return, there are numerous perks and benefits including:
Competitive compensation
Medical, Dental and Vision benefits
PTO with additional 6 paid Holidays
401k Available and we match up to 4% of your contributions
POSITION: Customer Experience Manager
RESPONSIBILITIES:
Provide world-class customer service by promptly and professionally handling inquiries from case creation through resolution with the intent of exceeding Customer expectations
Create new post sale cases including conducting research of order detail and previous cases to understand full scope of problem
Develop solution plan to address issues, including coordinating customer's time with that required and available by Production and Measure & Install departments
Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
Communicate final resolution back to customer via e-mail and/or phone ensuring full understanding of next steps and timeline to resolution
Record comprehensive details of the interaction via case-tracking system to enable accurate tracking and reporting
WHAT WE ARE LOOKING FOR:
A minimum of five years' working experience with at least 2 years' experience in a customer service-oriented role that requires interactions with customers via phone and email
Strong Microsoft Word, PowerPoint and Excel skills
Excellent oral and written communications skills
Customer-facing attitude and ability to maintain professional demeanor amidst deadlines
Proficient in managing Outlook, Salesforce, Phone Systems/Technology and Microsoft applications
THE SHADE STORE offer is contingent upon:
Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date
The base salary range for this role is $60k-$65k, commensurate with experience
The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Call Center Supervisor
Team Manager Job 24 miles from Fairfield
Supervises and coordinates activities of employees providing customer service by performing the following duties: • Maintains call distribution system. • Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.
Office Manager - Orthodontic Boutique
Team Manager Job 7 miles from Fairfield
Orthodontic Boutique is seeking a dynamic and highly organized Orthodontic Office Manager to join our growing team and oversee the daily operations of our practice. The ideal candidate will have strong leadership skills, excellent patient relations abilities, and a deep understanding of orthodontic practice management. If you are a proactive, detail-oriented professional with a passion for delivering exceptional service, we encourage you to apply and help drive the success of our practice.
Duties/Responsibilities:
Management, direction and overseeing of all practice processes and operations.
Manage the day-to-day schedule and existing patient flow
Onboarding, training implementation of new team members.
Oversee third party office systems management for ideal optimization
Resolve/Patient affairs in accordance with practice policies, procedures, healthcare regulations and ADA procedures.
Strong focus on patient satisfaction, ensuring all patient inquiries and needs are handled professionally and promptly.
Manage employee relations, ensure staff have the necessary resources and support.
Facilitate and lead daily/monthly briefing(s)
Proficient in budgeting, financial reporting, and managing the practice's revenue cycle, including insurance verification, billing, and collections
Other responsibilities as assigned
Required Skills/Abilities:
Ability to lead, motivate, and manage a diverse team of Orthodontic professionals, ensuring efficient practice operations
Excellent interpersonal skills, ability to make decisions/appropriate judgment
Exceptional organizational skills and ability to juggle multiple tasks in a fast-paced environment
Strong familiarity with orthodontic software systems, electronic health records (EHR), and other dental technologies is preferred
Strong Knowledge of accounting and administrative principles and procedures
Strong Knowledge of insurance plans and claims processing
Proficient in MS Office and affiliates
Education and Experience:
3-5 years management or supervisory experience in healthcare setting, background in dental/orthodontics is a
strong
plus
Bachelor's or Associates Degree preferred
Benefits:
Medical, Dental, and Vision insurance
401(k) with employer match
Paid Time Off
Paid Holidays
Paid Parental Leave
Employee Assistance Program
Flexible Spending Account (FSA), Dependent Care Account (DCA), Health Savings Account (HSA), and Health Reimbursement Account (HRA)
Candidly: Student Debt and Savings Optimization
Other details
Job Family 2022 New Titles
Pay Type Salary
Guest Services Manager
Team Manager Job 32 miles from Fairfield
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits:
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance
Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Office Manager
Team Manager Job 20 miles from Fairfield
Groundworks is seeking a talented Office Manager to join our tribe in New Haven, CT.
The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.
Job Responsibilities
Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
Supports the operation with job costing, scheduling and permitting
Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
Manages various office administrative staff
Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
Helps maintain customer service through resolution
All other duties as assigned
Qualifications
Technical degree preferred but not required
2-4 years of work experience in management with direct customer service
Construction or home services experience is a plus
Requirements
Full-time
Onsite
What we provide for our employees
Competitive base compensation with lucrative bonus potential
Equity ownership
The best-in-class training programs
Advanced leadership training opportunities
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
Paid time off including 6 holidays after applicable waiting period
Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
Office Manager - Melville Day Hab
Team Manager Job 27 miles from Fairfield
If you are organized, have an eye for detail, enjoy juggling numerous tasks, and have excellent customer service skills, then this may be the job for you!
will provide administrative support to the Melville Day Hab program.
The salary range for this position is $17.50 an hour.
Job Responsibilities
Administration & Reception
Will welcome and admit visitors and greet students and families, while maintaining appropriate security procedures (visitor log book, Time card swipes, etc.)
Perform administrative duties such as filing, faxing, ordering supplies
Maintain paper and computer files
Calendar management, create and edit Microsoft Office documents, as requested
Will respond to and transfer all in-coming calls and take messages in a professional manner and route calls as necessary
Perform other duties as assigned by supervisors and/or senior management
Qualifications & Work Experience
Bachelor's degree highly preferred or related administrative experience required
1-2 years customer service/office experience is highly preferred
Punctuality and regular attendance is expected
Maintain individual /family confidentiality
Commitment to company values and adherence to policies is essential
Excellent customer service skills are required
Ability to juggle multiple tasks with flexibility
Dependability and flexibility is expected
Excellent interpersonal skills are required
Working knowledge Microsoft Office is required
Mission
QSAC is a New York City and Long Island based nonprofit that supports children and adults with autism, together with their families, in achieving greater independence, realizing their future potential, and contributing to their communities in a meaningful way by offering person-centered services. QSAC pursues this mission through direct services that provide a supportive and individualized setting for children and adults with autism to improve their communication, socialization, academic, and functional skills
Benefits
QSAC benefits are some of the best and go beyond health and retirement. You will be joining a passionate community of professionals and staff who support each other in a challenging and rewarding work culture.
Competitive salary
Medical, Dental and Vision Insurance have very low out of pocket costs (for FT staff)
Medical can be as low as $1 dollar per paycheck / $26 dollars a year for full medical coverage ( for FT staff)
Generous Paid Time Off policy (for full time staff) Start with 24 days annually
Group Life Insurance and Long Term Disability (for FT staff)
Flexible Spending Accounts (for FT staff)
Pre-Tax Commuter Benefits
403(b) Retirement with Employer Match
Opportunities for career advancement
Qualifications are subject to change in accordance with government regulations.
Qualifications are subject to change in accordance with government regulations.
QSAC is an Equal Opportunity Employer (EOE)
Mission-Oriented. Results-Driven. Collaborative. Passionate. We Are QSAC.
To easily apply: Please email us at Jobs@qsac.com