Robotic Surgery Team Lead Registered Nurse
Team Leader Job 45 miles from Temple
Introduction
Are you looking for a place to deliver excellent care patients deserve? At St. David's Round Rock Medical Center we support our colleagues in their positions. Join our Team as a Robotic Surgery Team Lead Registered Nurse and access programs to assist with every stage of your career.
Benefits
St. David's Round Rock Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our Robotic Surgery Team Lead Registered Nurse opening and continue to learn!
Job Summary and Qualifications
The St. Davids HealthCare Registered Nurse Team Lead supervises Registered Nurses, Licensed Vocational Nurses and other non-licensed nursing personnel. As a full partner of the healthcare team, the CN collaborates with all other healthcare disciplines to achieve successful execution of the patients plan-of-care and goals of the department. The CN serves as a professional role-model and interfaces directly with patients, families, physicians and staff. The CN utilizes physical assessment skills and advanced diagnostic technology to aid in the assessment of the patients nursing care needs. Data collected is analyzed, synthesized and disseminated to other healthcare providers. The CN continues to monitor and assess the patients physical condition, emotional and social needs, continually refining the plan-of-care to ensure achievement of the desired goals of the patient and facility outcomes. Under the general supervision of the units Director, Manager or Nursing Supervisor the CN assumes responsibility for direction and coordination of all functions in the unit on his/her designated shifts.
Ensures implementation of operational standards which promote the maintenance of patient rights including but not limited to: Informed consent. Clarification of patient expectations. Explanation of treatment processes. Maintenance of confidentiality of patient information. Maintenance of patient privacy by minimizing exposure during all procedures. Adaptation of care to all ages of patients served. Ethical considerations. Handling of patient complaints.
You will ensure implementation of operational standard which promote maintenance of patient rights including but not limited to: Informed Consent. Clarification of patient expectations. Explanation of treatment processes. Maintenance of confidentiality of patient information. Maintenance of patient privacy by minimizing exposure during all procedures. Adaptation of care to all ages of patients served. Ethical considerations. Handling of patient complaints.
Maintain communication with other members of the management team regarding potential/actual problems or concerns, and with Medical Staff issues. Assists with establishing and maintaining communication channels with Medical Staff and other departments in the hospital.
Supervised personnel providing direct patient care with delegation of activities based on patient care needs and competencies of available patient care staff.
Assumes responsibility for resolving and/or channeling employee grievances according to appropriate procedures.
Collaborates and give input on staff schedules for final approval from Unit Manager.
Self-assigns patients and functions as necessary based on patient needs and available resources on unit.
Rounds on patients during the shift.
EDUCATION AND EXPERIENCE
Required: Graduate from an accredited nursing program or current enrollment in an Alternative Entry MSN program; minimum of 6 months experience in a Staff RN role
Preferred: Bachelors Degree; 1 year experience in Staff RN role and charge experience
Required: At least 2 years of RN experience with Robotics in the Operating Room within hospital setting
LICENSES AND CERTIFICATES
Required: Current Texas RN License or a Compact RN license from a NCLA Compact State. New hires have 90 days from start date to obtain Texas RN License; BCLS certification as per SDH policy
Preferred: ACLS certification as per SDH policy, PALS certification
St. Davids Round Rock Medical Center is a 200+ bed acute-care facility located north of Austin, Texas. This comprehensive medical center features the only hybrid operating room in the county, a 24-hour emergency department with a Level II trauma center, and leading-edge cardiac care through the Heart Hospital of Austin at St. Davids Round Rock. Patients may also receive care related to rehabilitation services, womens services, cancer care, neurology, joint replacement and orthotics, and more when visiting this facility.
St. Davids Round Rock Medical Center is part of St. Davids HealthCare, which is one of the largest healthcare systems in Texas and the third-largest employer in the Austin area. St. Davids HealthCare was formed through a unique partnership between HCA Healthcare and two local non-profits St. Davids Foundation and Georgetown Health Foundation.
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If growth and continued learning is important to you, we encourage you to apply for our Robotic Surgery Team Lead Registered Nurse opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Real Estate Team Lead
Team Leader Job 34 miles from Temple
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
2nd Shift Team Leader - Assembly
Team Leader Job 36 miles from Temple
Job Details Experienced Georgetown Plant - Georgetown, TX Full-Time Second ShiftTeam Leader-Assembly
If you've ever wondered what owning your own business is like, just ask an Employee Owner of Chatsworth Products (CPI). Better yet, become one! CPI has an immediate need for a Team Leader in CPI's Georgetown, Texas location.
As a CPI Team Leader, you will occupy a key role in working with and for a company that builds the physical infrastructure that powers, protects and secures the world's digital technology. Day to day, you will, oversee a variety of operations and duties as assigned for the paint line/boot .Responsible for Safety, Quality, Delivery and Cost in assigned production area. May assist in the transition of new products into manufacturing. Assists operators by answering questions and demonstrating operations. Spot checks products to ensure quality levels are maintained.
ESSENTIAL FUNCTIONS
Optimize production build plan to meet order commit dates
Oversees process and material flows, space management that will maximize utilization of space designated for assigned operation
Sets daily priorities of production staff in assigned area
Follows and enforces work rules and process documentations
Oversees employee training
Monitors quality of incoming raw material and finished product
Performs other related duties as assigned by management
Technical Competencies
Able to read and understand blueprints and engineering specification
Knowledge of lean manufacturing and 5S principles
Capable of using measuring devices to perform product inspection
Demonstrated coaching and/or mentoring leadership style
Ability to identify and prioritize issues with little supervision
Self-motivated but comfortable seeking direction when appropriate
Basic computer skills
Ability to communicate effectively with Customer Service, Operations Management and Engineering organizations.
Qualifications:
Frequent standing, walking, carrying, lifting, stooping, and crouching.
Work with powder coat materials and cleaning chemicals.
Ability to wear a respirator which is required PPE.
Able to work extended hours and/or weekends as production schedule dictates.
Lift up to 40 lbs.
Core Competencies:
Ethics, Values, Integrity & Trust - Adheres and acts in line with CPI core values.
Functional/Technical Skills - Possesses high level of skill, knowledge and ability in assigned functional area.
Safety - Complies with company safety rules and regulations. Takes a proactive approach to identify and eliminate safety hazards.
Customer Focus - Gives high priority to customer satisfaction.
Interpersonal Skills - Uses diplomacy and tact. Uses collaborative skills.
Action Oriented & Adaptability - Takes initiative; acts promptly; is proactive.
Ownership & Accountability - Proactively models, guards and demonstrates all of CPI's core values.
Priority Setting, Planning & Organizing- Uses resources effectively and efficiently.
Problem Solving & Creativity - Uses logic and methods to solve problems with effective solutions. Develops new and unique ideas.
Listening, Informing and Written Communications - Practices attentive and active listening. Shares information. Presents ideas and facts clearly and effectively in writing.
Timely & Quality Decision Making - Focuses on achieving results in an effective and timely manner.
As a CPI Team Leader, you will also enjoy the unique benefits of becoming a CPI Employee Owner. These include having an equal share and stake in the company's success and revenue-whether through annual profit sharing, vested ownership shares or a long list of standard benefits that remind our Employee Owners they're valued, respected and trusted to help guide the company's future.
Equal Opportunity Employer/Veterans/Disabled
Site Lead
Team Leader Job 23 miles from Temple
Who We Are
Evergreen Fire and Security is a recognized leader in the life safety and security solutions industry. We are entrusted by the Federal Government and commercial customers to protect lives, critical infrastructure, and information by providing and maintaining technically advanced and innovative fire alarm, access control, intrusion detection, CCTV, mass notification, and other critical protection systems.
The Key to Our Success
Our success is due in large part to the experience, skills, and expertise of the best and brightest employees in the industry. As we continue to grow, we are looking for additional qualified experts to join the Evergreen team. Think you have what it takes? Great! We welcome you to submit your qualifications for this great career opportunity at Evergreen Fire and Security.
The Opportunity
This opportunity as a Site Lead at Fort Cavazos, Texas area is perfect for a lead technician with business acumen. This individual will serve as a field representative to install, test, repair, and maintain low voltage security systems while overseeing the work of technicians and other positions
The Responsibilities
Install, repair, test, maintain and troubleshoot security projects as assigned
Provide field customer service and represent Evergreen Fire and Security (EFS) in a professional manner
Must be able to train customers on the usage of all applicable products used in installation and/or upgrades
Manage multiple roles on-site
Ensure compliance with all State and Federal regulations as applicable to service, installation, maintenance of systems, and OSHA safety standards
Interface with internal customers including but not limited to the engineering staff with the technical information necessary to improve installations
Read and comprehend blueprints, project instructions, and company forms
Manage security projects as assigned
Manage administration duties of projects including change orders and project reporting to ensure projects are within contract obligations
Identify and relay customer feedback and requirements to your supervisor and/or the management of Evergreen Fire and Security
The Necessities
Associate degree or at least 3 years of verifiable related work experience
IT or electrical background.
Basic electrical wiring experience.
Basic computer skills (Microsoft Office)
Good communication skills to interface with customers
Able to call and schedule appointments, follow instructions and code requirements
Perform follow-up to ensure the client is ready for inspection
Attention to detail
Ability to work autonomously
Ability to work well with others and come to work with a positive attitude
Must have a valid driver's license and proof of minimum liability insurance
Must be able to pass a pre-employment and continuing random background, drug and MVR screenings
Current US government clearance
Great to Have
Experienced in the IT field
Experienced electrician
Prior experience working on government contracts or military bases preferred
The Benefits
Competitive pay
Paid Time Off (PTO)
Paid holidays
Medical, dental, and vision insurance plans
services, identity theft protection, and accident insurance
Pay Range is $70,000 to $85,000 annually for well-qualified candidates
We also offer opportunities for training and advancement in a fast-paced, inclusive, and rewarding working environment. Check us out on Facebook, LinkedIn, or at **********************
Evergreen Fire & Security is a US government contractor with sensitive access requirements. As our employee, you must also be able to satisfy federal government requirements for access to government information. Unless otherwise stated in the requirements section of an individual job listing, our positions require U.S. citizenship due to the level of access to sensitive information and/or restricted facilities.
Evergreen Fire and Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.
Operations Supervisor - Round Rock STO027
Team Leader Job 45 miles from Temple
Site Operations Supervisor
Be part of something bigger!
Do you love leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Are you passionate about setting high service standards, ensuring customer satisfaction day in and day out, feeling your purpose come to life at the workplace? We have a fantastic opportunity available as a Site Operations Supervisor that will allow you to do just that and more! Join ISS and become part of something bigger!
Purpose
As a Site Operations Supervisor, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. Reporting to the Site Operations Manager, you will plan, organize, and direct operational and Soft Service team members and activities to achieve the clients' and ISS objectives while working within the ISS high standards of quality. The Site Operations Supervisor interfaces and collaborates with direct reports, vendors, and local stakeholders, taking ownership of the site performance and feel.
Success Criteria
Motivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending
Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
Executing and optimizing operational and Soft Services' team responsibilities to ensure seamless delivery of services
Communicating consistently with team members providing oversight to ensure necessary coverage during business hours
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables
Key Areas of Collaboration and Influence
Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
Transforming the account successes into promoting and further development of ISS
Ideal Candidate Experience
3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
Experience leading frontline teams meeting operational SLA's and compliance requirements
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Key Accountabilities
Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
Highly visible and the first point of contact for team members and second point of contact for local customers
Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming
Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant
Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels
Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA's
Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems
Physical Demands & Work Environment
Must possess valid state driver's license; may be required to travel via car within a specific metropolitan region
Prolonged periods walking or standing
Must be able to lift, carry, and place up to 50 pounds at a time
Must be able to work schedules that include days, nights, weekends, and/or holidays as needed
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.
Service Supervisor - Killeen, TX
Team Leader Job In Temple, TX
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Poultry Line Associate - 1st and 2nd Shift
Team Leader Job 34 miles from Temple
SHIFT DETAILS:
1st Shift 7:30 am - 4:30 pm - Pay $18.15
2nd Shift 4:20 pm - 1:30 am - Pay $19.65
$1,500 Sign & Stay Bonus for Second Shift
Benefits available Day 1
PRIMARY FUNCTION: The Line Associate is responsible for the disassembly of poultry and may perform a wide variety of poultry processing related tasks as they rotate on the production line.
RESPONSIBILITIES AND TASKS:
• Learn and perform production related tasks surrounding poultry processing such as debone or evisceration
• Perform all duties in compliance with Company policies and procedures, agency guidelines (i.e. NCC Animal Welfare, U.S.D.A, etc.) and Federal, State and local legal requirements
• Follow all safety protocols and wear required Personal Protective Equipment (PPE) (i.e. non-slip footwear, earplugs, hair and beard nets, hardhats, etc.) correctly at all times in areas requiring PPE helping to promote a zero accident culture
• Perform additional relevant duties as assigned
EDUCATION and CERTIFICATIONS:
• High School diploma or equivalent preferred but not required
EXPERIENCE AND SKILLS:
• Previous poultry experience preferred
SAFETY REQUIREMENTS:
• Follow departmental and company safety policies and programs
• Wear required protective equipment in all areas where mandatory
PHYSICAL REQUIREMENTS:
• Ability to work non-standard shifts (weekends, holidays and extended shifts) as needed
• Ability to lift up to 50 lbs occasionally
• Exposure to wet and cold environment, and work around raw and/or animal odors
• Exposure to noise of > 85 decibels, CO2 and moving equipment
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Call Center Sales Supervisor
Team Leader Job 23 miles from Temple
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
If you are a highly motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team.
This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
Key Responsibilities:
Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.
Responsible for coaching and developing reports on customer service processes and best practices.
Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
Drive a culture of accountability, continuous improvement, and personal excellence
Directs workforce management activities and sets performance goals and objectives accordingly
Develop and maintain strategy on ensuring customer satisfaction on all service interaction
Provide team motivation and development to maximize sales opportunities
Responsible for the overall performance and productivity of direct reports
Responsible for weekly payroll review and submission to ensure correct entries
Responsible for driving the growth of revenue and profit originating from a call center
Proven ability to meet performance, efficiency, and quality assurance targets
Monitoring of individual and team results to identify and act on both positive and negative performance
Communicate key messages effectively to ensure that direct reports are informed of process changes
Provide regular feedback to representatives regarding performance wins and areas of opportunity
Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
Develop and audit quality assurance strategies to ensure the delivery of world-class service
Determining work procedures, preparing work schedules, and expediting workflow
Responsible for hiring, coaching and terminating call center employees
Be a subject matter expert on your client's business
Manage remote employees as needed.
Other duties and responsibilities as assigned
STANDARD QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.
REQUIRED QUALIFICATIONS
Minimum of 3-years of total call center experience or 1-year of call center management experience
Associate's degree or equivalent combination of education and relevant work experience
Exceptional interpersonal & communication skills
Strong supervisory experience including staff development
Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
Demonstrated ability to drive sales through the actions of others
Superior knowledge of call center tools and technology used to manage KPIs and SLAs
Possess practical conflict resolution skills (both customer and agent conflict)
Proven leader with advanced time management, planning, organizational and multitasking skills
Ability and eagerness to learn new products and system
Ability to work in a professional, fast-paced environment
Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
Clear, concise and practical communication skills (both oral and written)
A solution-oriented and positive mindset that openly embraces change and stretches goals.
Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues.
An ability to hold team members accountable for job performance including adherence, KPI's, and process
The ability to thrive in a fast-paced, ever-changing, and high-pressure environment.
PREFERRED QUALIFICATIONS:
Military, local, state or federal government experience is a plus.
Graduation from an accredited two-year or four-year college or university is a plus
Experience managing both remote and on-site reports is a plus
CONDITIONS
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
873 Round Rock- PT Team Lead
Team Leader Job 45 miles from Temple
Clarks is looking for a Part Time Team Lead to join the team!
Our employees are the sole of our company. So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in the world!
Benefits:
Clarks offers a competitive benefits package. We offer:
Medical, and dental plans are offered to employees that meet the eligibility guidelines under the ACA
Earned sick leave as applicable to local state laws
Employee discount on all Clarks products.
Clarks offers a monthly bonus program. Employees are able to earn $100 each month, if the store meets the month's Sales Plan, or more for exceeding the plan.
Some responsibilities of a Team Lead may include:
Serve as the Manager on Duty for the store in the absence of the Store Manager and Assistant Manager
Consistently deliver positive sales performance.
Organize the store merchandise and back stock and ensure proper placement of product.
Oversee the receipt of shipment and maintain a clean work environment.
Assist in training and coaching employees on all policies and procedures.
Practice impeccable customer service skills.
Upsell the customer, when appropriate, on multiple pairs and accessories.
Exemplify the Clarks Brand.
Follow all policies and procedures related to loss prevention and shrinkage.
Create a comfortable work environment for all colleagues.
Physical Requirements: Standing for extended periods of time, frequent bending, climbing, moving of ladders, lifting up to 50 lbs.
At Clarks, we recognize that attracting and retaining the best talent is key to our success. Compensating employees appropriately is an important aspect of achieving that goal. Our ranges reflect our good faith effort to pay fairly, commensurate with an ideal candidate's experience and qualifications, or as required by any state and local wage laws. It is not typical for an individual to be hired at or near the top of the range. Actual pay position within this range will be based on factors including but not limited to candidate's relevant experience, qualifications, performance, Clarks' business needs, and internal equity.
The pay range for this role may be modified by Clarks at any time in the future.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.
This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all - bringing to life Clarks' new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.
Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.
For more information, please visit Clarks Jobs
Other details
Pay Type Hourly
Travel Required No
Patient Navigation Center Team Supervisor (Georgetown, TX)
Team Leader Job 36 miles from Temple
The Patient Navigation Center (PNC) Team Supervisor supports a team of Patient Service Representatives (PSR) and will be responsible for developing and coaching staff to meet PNC key performance indicators (KPIs). This includes managing effective performance of individuals and their team to ensure PNC service levels are met or exceeded. The Team Supervisor collaborates with the PNC Management team and serves as the first line of support for PNC staff. The Team Supervisor also engages with staff to drive PNC efficiencies and identify possible areas of improvement. This position works under the direct supervision of the Senior Manager, Delivery of Patient Care Services.
Responsibilities
• Directly responsible for coaching and developing a team of Patient Service Representatives
• Serve as the first line of support for PNC frontline staff
• Deliver daily, weekly, and monthly coaching and feedback to Patient Service Representatives
• Plan, assign, and manage schedules for staff to ensure proper staffing is in place for appropriate department coverage
• Collaborate with PNC management and H.R. team with interviewing and hiring of new staff
• Counsel, discipline, and evaluate performance of Patient Service Representatives
• Provide second level support and respond to patient escalation requests in a timely manner
• Provide training and support to the PSR team as needed
• Monitor PNC performance and queue levels to ensure department goals are met
• Utilize PureCloud, athena One, and other tools as needed to monitor department goals
• Compile and track scorecard performance for the PNC; at a department, team, and individual level
• Update and review reports on a regular basis
• Monitor performance of staff through patient interactions, documentation review sessions, calibration meetings, and staff observations.
• Identify PNC trends, opportunities, and feedback for training, quality, and department operations
• Maintain effective and productive working relations with members of training, quality, and various levels of PNC and LSCC staff members
• Driver performance through coaching and motivating
• Recognize and identify when to report a technical issue following LSCC outage procedures
• Flexible to cover leadership shifts as necessary
• Responsible for knowledge and compliance of all LSCC policies and procedures
• Encourage staff engagement through meetings, team building activities, and chat/video utilization
• Assist with PNC initiatives, projects, and other duties as assigned
Qualifications
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
• High school diploma or GED required
• Minimum of 2 years experienced within a contact center environment
• Strong coaching and people development skills
• Excellent computer skills and the ability to learn new computer programs efficiently
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:
• Proven experience as a supervisor or similar contact center leadership position
• Bilingual English/Spanish language skills
• Previous experience coaching, training, and supervising staff directly
Service Supervisor
Team Leader Job 45 miles from Temple
Continental Properties is looking for a motivated and empowered Service Supervisor at our Springs at Round Rock residential apartment community in Round Rock, TX.
Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager.
Position Specifics
Full-Time
Pay: $27-$33
Essential Responsibilities:
Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting
Work with vendors to maintain the appearance and safety of the community
Oversee expenses and budget
Provide support and training to your team
Skills for Success:
2 plus years of experience in multifamily Service Supervisor role
EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances
Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays
We prefer that you are able to physically perform repairs at the community when needed. These could involve the use of hand strength to grasp tools, supplies, and equipment, occasionally climbs ladders, and stairs, frequently lift and move up to 25 pounds to 50 pounds individually or with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities.
Why You'll Love Life at Continental:
Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
Performance Incentives: Reap the rewards with our enticing incentive programs, from commissions on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.
Department Lead
Team Leader Job 50 miles from Temple
BENEFITS:
Paid sick leave
Flexible schedules
Benefits for those that qualify
QUALIFICATIONS:
Proven working experience in retail cashier or sales
Basic PC knowledge and familiarity with electronic equipment (E.G. cash register, scanners, money counters etc.)
Strong communication and time management skills
Customer satisfaction-oriented
Attention to detail and mathematical skills
Sales skills
Individuals hired in this position must possess a strong sense of urgency and a positive can-do attitude. In addition, having a friendly and upbeat personality are essential.
RESPONSIBILITIES:
Handle cash transactions with customers using cash registers
Scan goods and collect payments
Issue receipts, refunds, and change
Make sales referrals, cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving establishment
Maintain clean and tidy checkout areas
Keep reports of transaction voids and refunds
Pleasantly interact with customers to ensure satisfaction
Knowledgeable on store promotional activities, including community engagement and in-store experience
programs.
Basic knowledge of store merchandise categories and locations.
Site Leader, Panther Care (part-time)
Team Leader Job 45 miles from Temple
Site Leader, Panther Care (part-time) JobID: 3263 Support Staff Date Available: 07/31/2024 Additional Information: Show/Hide Starting Salary: $20.00 per hour The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check.
Equal Opportunity Employer
Team Lead
Team Leader Job 48 miles from Temple
28319 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 543
Rack Room Shoes 543
Pay Range:
Stone Hill T/C Suite 400
18700 Limestone Commercial Dr
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Pflugerville, Texas US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
Part Time Sales Team Leader - Bar W Marketplace, Leander, TX
Team Leader Job 36 miles from Temple
Assists Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Displays the highest level of customer service in all areas. This position will function as a front line member of the Retail Store Leadership Team at our Bar W Marketplace location in Leander, TX.
* Greets and assists guests in selection and purchase of merchandise.
* Resolves guest issues effectively.
* Keeps supervisor informed of product, guest, and/or personnel issues.
* Monitors and approves guest's returns in accordance with retail policies.
* Monitors associates guest service levels; provides feedback as needed.
* Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
* Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
* Perform leadership responsibilities for store opening and closing duties.
* Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales. Coordinates regular associate training and/or seasonal associate training. Delegates assignments to Associates.
* Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines. Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures. Notify the appropriate retail and corporate when inventory issues are discovered.
* Participates and assists in conducting regularly scheduled store meetings.
* Implements plans to effectively participate in company special events and/or promotions.
* Develops and conducts team building activities.
* Monitors product trends and changes in retail and communicates to District Manager.
Product Care:
* Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services. Able to train staff to operate all service area equipment and small tools.
* Ensures product care services meet/exceed operational standards.
Visual Merchandising:
* Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
* Assists store management in maintaining company standards for overall store presentation.
* Processes employee purchases in the absence of Store Manager or Assistant Manager. or Co-Manager.
* Ensures company security procedures are used to protect assets.
* Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager. or Co-Manager.
* Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met; if needed.
* Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
* Must be able to multitask in a fast-paced environment.
* Observe all safety regulations; participate in all safety training; report all unsafe conditions to the appropriate company personnel.
* Adhere to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.
* The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at James Avery Jewelry.
OTHER DUTIES:
* Assume lead role in absence of other leadership team members.
* Builds and maintains effective relationships with internal and external stakeholders.
* Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
* Assist in other areas as assigned by supervisor.
WHAT YOU WILL NEED:
* High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience. Previous supervisory experience is preferred.
* Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning
Patient Navigation Center Team Supervisor (Georgetown, TX)
Team Leader Job 36 miles from Temple
The Patient Navigation Center (PNC) Team Supervisor supports a team of Patient Service Representatives (PSR) and will be responsible for developing and coaching staff to meet PNC key performance indicators (KPIs). This includes managing effective performance of individuals and their team to ensure PNC service levels are met or exceeded. The Team Supervisor collaborates with the PNC Management team and serves as the first line of support for PNC staff. The Team Supervisor also engages with staff to drive PNC efficiencies and identify possible areas of improvement. This position works under the direct supervision of the Senior Manager, Delivery of Patient Care Services.
Responsibilities
* Directly responsible for coaching and developing a team of Patient Service Representatives• Serve as the first line of support for PNC frontline staff• Deliver daily, weekly, and monthly coaching and feedback to Patient Service Representatives• Plan, assign, and manage schedules for staff to ensure proper staffing is in place for appropriate department coverage• Collaborate with PNC management and H.R. team with interviewing and hiring of new staff• Counsel, discipline, and evaluate performance of Patient Service Representatives• Provide second level support and respond to patient escalation requests in a timely manner• Provide training and support to the PSR team as needed• Monitor PNC performance and queue levels to ensure department goals are met • Utilize PureCloud, athena One, and other tools as needed to monitor department goals• Compile and track scorecard performance for the PNC; at a department, team, and individual level• Update and review reports on a regular basis• Monitor performance of staff through patient interactions, documentation review sessions, calibration meetings, and staff observations.• Identify PNC trends, opportunities, and feedback for training, quality, and department operations• Maintain effective and productive working relations with members of training, quality, and various levels of PNC and LSCC staff members• Driver performance through coaching and motivating • Recognize and identify when to report a technical issue following LSCC outage procedures• Flexible to cover leadership shifts as necessary• Responsible for knowledge and compliance of all LSCC policies and procedures• Encourage staff engagement through meetings, team building activities, and chat/video utilization• Assist with PNC initiatives, projects, and other duties as assigned
Qualifications
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
* High school diploma or GED required• Minimum of 2 years experienced within a contact center environment • Strong coaching and people development skills • Excellent computer skills and the ability to learn new computer programs efficiently
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:• Proven experience as a supervisor or similar contact center leadership position • Bilingual English/Spanish language skills• Previous experience coaching, training, and supervising staff directly
Service Supervisor - Killeen, TX
Team Leader Job 23 miles from Temple
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Team Lead
Team Leader Job 34 miles from Temple
27185 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 460
Rack Room Shoes 460
Pay Range:
Central Marketplace
2424 West Loop 340
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Waco, Texas US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
Service Supervisor- (Lease Up)- The Bower
Team Leader Job 48 miles from Temple
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
#LI-MR1
The hourly range for this position is $28.00 - $30.00.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Team Lead
Team Leader Job 34 miles from Temple
27395 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 460
Rack Room Shoes 460
Pay Range:
Central Marketplace
2424 West Loop 340
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Waco, Texas US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.