Team Leader Jobs in Novi, MI

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - MI - Flint U.S. Hourly Wage Range: $22.19 - $30.51 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - MI - FlintWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time Job Exempt No

As Program Operations Team Lead, your essential job functions will include the following: Operational Management of Key Program Elements and Specialty Areas Billing, claims, and reconciliation with Tire Manufacturers and OEM Price Match Guarantee Program Aftermarket Warranty Program Tire Manufacturer Promotions Tire Distributor Maintenance, Communication, and support Tire Pricing Operations support Marketing fund account management, reporting, and reconciliation Communications including announcements and newsletters to OEM, Tire Manufacturers, and Tire Distributor field personnel Management of Assigned Specialty Areas Ensure that Program Elements managed by the Program Operations team meet the contractual agreements between AMI and the OEM. As necessary, work with appropriate Program Operations subject matter experts for assigned Specialty Area(s) to manage the program's operations. Serve as the primary OEM contact for all OEM program operations information. Examine and implement opportunities to improve processes, promoting effective communication and efficient program execution. Management of Special Projects and Initiatives Manage and execute assigned special projects in support of the Key Program Elements Lead communication with cross-functional areas. Manage daily project scope, communication, and implementation. Coordinate resources to facilitate the implementation of special projects. Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives. Leadership, Mentoring & Coaching Manage and lead Program Operations associates to drive results and process efficiencies. Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives. Supervise day-to-day operational responsibilities. Complete a performance evaluation of each team member and recommend appropriate action such as promotions, coaching, merit increases, and termination. Determine staffing needs, interview potential candidates, and make recommendations to the management team for individual hires. Other Duties as Assigned. Position Requirements 1+ years of experience in product management, project management, program management, product development, marketing operations, or similar is required. Experience managing a team in a complex customer-faced environment is required. Strong verbal and written communication skills are critical to success and are required. Ability to present thoughts, ideas, and concepts clearly in formal and informal venues is required. Attention to detail, and thinking systematically, are critical to success and are required. The ability to perform and thrive in a fast-paced environment is required. Proficiency in Microsoft Office (Outlook, Excel, and Word) is required. Proficiency with PowerPoint is a plus and a willingness to learn is required. Ability to build, maintain, and leverage business relationships, both internally and externally, is required. Competencies Required Results Orientation Agility Initiative Influence Customer Focus Business Acumen Consults Widely Monitors Progress Measures Output by Others Weighs Alternatives Empowers Others Physical Job Requirements Continuous viewing from and inputting data to a computer screen. Sitting for long periods. Travel as necessary (approximately 10%). Drug Policy AMI is a drug-free environment.All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better. Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. What You'll Do: The Facilities and Janitorial Lead will manage our workplace's cleanliness, functionality, and organization. Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Facility Operations & Maintenance: Conducts daily cleaning and maintenance tasks, including vacuuming, mopping, dusting, sanitizing surfaces, and waste management Ensures restrooms, bathrooms, public spaces, common areas, and office spaces are clean, stocked, and in good condition Manages minor maintenance tasks such as replacing light bulbs, unclogging sinks, and troubleshooting minor facility issues Monitors and reports larger maintenance needs to the VP of HR Develops and implements facility maintenance schedules and operational procedures Sets up and cleans meeting rooms, break areas, and event spaces as needed Vendor and Contract Management: Coordinates and oversees scheduled maintenance, repairs, and vendor performance Evaluates vendor effectiveness and ensures cost-efficiency while maintaining service quality May assist with the identifying of vendors, contract negotiations, and service agreements for third-party service providers, such as janitorial, HVAC, electrical, plumbing, and general maintenance contractors Office Supply and Inventory Management: Coordinates with internal teams to ensure supply needs are met and stocked appropriately Orders and replenishes office supplies, cleaning products, and maintenance materials Keeps supply areas organized and tracks inventory levels to prevent shortages Will perform additional responsibilities when required Requirements: What You'll Bring: 3+ years of experience in facility management or a related field Demonstrated experience overseeing facility operations, vendor negotiations, and maintenance planning Knowledge of general facility maintenance needs, building equipment maintenance, and maintenance planning/schedules Experience managing work orders and proficiency in computer systems Self-motivated and proactive attitude with excellent attention to detail and a high sense of urgency and responsibility Availability for after-hours emergencies or urgent facility matters as needed Ability to work independently and as part of a team A high degree of initiative and self-motivation Strong organizational skills with the ability to manage multiple tasks and prioritize competing demands Ability to establish and maintain cooperative working relationships with team members and colleagues Strong problem-solving and decision-making skills in facility operations Ability to maintain and oversee compliance standards for workplace safety and building codes Maintains confidentiality of proprietary information Comfortable with office pets (cats, dogs) Not required but nice to have: Experience with managing special projects, including office renovations or process improvements Physical Demands and Work Environment The physical demands described here represent those that a Team Member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member is regularly required to sit and talk or hear. The Team Member is frequently required to use their hands to handle or feel. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must lift and/or move up to 35 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those that a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits & Purrks: Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance Discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Statement of Inclusivity: We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive. Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. #onsite1

Harvard Resource Solutions is seeking a Production Group Leader for our manufacturing client in Dundee, MI on a direct hire basis. In office Salary: $65,000 - $75,000 Shift: 7:00pm - 7:30am 3-2-2-3 work schedule ( 3 days off, 2 days on, 2 days off, 3 days on) n Job Duties: Coordinate daily activities to ensure the team meets safety, quality, and productivity standards. Organize work assignments and manage breaks for Operators throughout the shift. Work alongside the team, operating production equipment safely and filling in during breaks or absences. Provide on-the-job training to team members and track training completion. Monitor and troubleshoot equipment, making adjustments and repairs to ensure optimal product Requirements: High School Diploma, GED or equivalent. Previous experience as a peer leader Previous manufacturing experience is preferred Experience providing on-the-job training & task guidance to others Ability to work a night shift: 7:00pm to 7:30 am with a 2-2-3 work schedule Experience using computer programs, such as SAP Excellent problem-solving & decision-making skills Drive to continuously improve Ability to lift & move up to 50 pounds with or without a reasonable accommodation If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to *************** We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position. At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.

Greetings, My name is Rajat Sharma from Compunnel Inc. I saw your profile in one the job boards and feel that your skills and professional experience would be a good fit for a position with one of our premier clients. Please review the below. if you are interested in this position, please forward your update resume for immediate consideration. Title: SAP Basis -Lead Location: Auburn Hills, Michigan MI- Hybrid- two days to office per week Duration: - Contract JOB DESCRIPTION: 15 yrs of experience in SAP as Lead and good in communication Experience should have SAP Basis, Audits, and integration Will be SPOC for SAP operations related topic and will coordinate with different team facilitate the need Knowledge of ITIL processes and best practices Familiar with security and compliance standards eg GDPR SOX Design and implement integrations between SAP and other enterprise systems Collaborate with IT and business teams to understand integration requirements Ensure data integrity and seamless data flow across integrated systems Conduct internal and external SAP audits to ensure compliance with industry standards and regulations Develop and implement audit plans procedures and controls Identify and mitigate risks related to SAP systems and processes Skills Mandatory Skills : Non SAP Solutions, OS Administration for SAP Systems, SAP Basis Advanced Operation, SAP Basis Core, SAP Performance Management

The Group Leader is responsible for overseeing daily manufacturing operations, ensuring safety, quality, productivity, and efficiency within the production team. Reporting to the Production Manager, this role leads and supports Team Leaders and hourly employees, fostering a culture of continuous improvement, accountability, and collaboration. The Group Leader plays a critical role in executing production plans, meeting operational targets, and aligning activities with the company's long-term business strategy. This is a second shift opportunity in Lapeer, Michigan facility (2:00 pm - 11:00 pm). Key Responsibilities Supervise daily production operations to meet Safety, Quality, Delivery, and Cost (SQDC) performance metrics. Monitor and enforce adherence to standard operating procedures (SOPs) and best practices to maintain efficiency. Lead daily meetings with teams to review priorities, set expectations, and address operational concerns. Support schedule attainment by verifying production plans and tracking progress against daily targets. Champion a strong safety culture by identifying and correcting unsafe behaviors and conditions. Enforce compliance with OSHA regulations, Lockout/Tagout (LOTO) procedures, forklift operation standards, and company safety policies. Conduct safety audits, inspections, and training to ensure employees operate in a safe environment. Apply Lean Manufacturing and Masco Operating System principles to drive operational improvements. Work with cross-functional teams to identify process improvement opportunities and implement best practices. Provide coaching and guidance to Team Leaders and hourly employees to improve performance and skill development. Build strong relationships with employees to foster trust, engagement, and a high-performance culture. Coordinate workforce planning, including staffing levels and scheduling to meet production demands. Track and approve employee time and attendance in UKG Kronos to ensure accurate payroll processing. Monitor labor productivity, material usage, and scrap rates to control costs. Qualifications High school diploma or GED required; associate or bachelor's degree in a technical or business field preferred. Minimum of 5 years of experience in a supervisory or leadership role within a manufacturing environment. Knowledge of Lean Manufacturing principles, Daily Management, and Material Flow. Experience with problem-solving tools such as PDCA, Kaizen, and SMED. Proficiency in Microsoft Office tools (Excel, Word, PowerPoint). Experience with ERP systems such as SAP is a plus. Strong leadership skills with the ability to motivate and develop a diverse workforce. Effective communication skills (verbal and written) to interact at all levels of the organization. Ability to analyze data, troubleshoot issues, and make data-driven decisions. A proactive mindset with strong problem-solving and organizational skills. Commitment to fostering a culture of safety, quality, and continuous improvement. Willing and able to flex shifts as required to cover business needs. Willing and able to travel domestically 5%. Physical & Work Environment Requirements: Ability to work in a manufacturing environment, including standing for long periods and exposure to varying temperatures. Must be able to visually inspect products, operate technology, and manage multiple priorities in a fast-paced setting.

Job title: 2nd Shift Lead Process Technician - Injection Mold (Plastics) Shift: 4pm to12 midnight M-F with OT as needed Reports to: Operations Manager /Plant Manager Job purpose: To facilitate acceptable shift productivity and effectiveness while promoting a safe and positive working environment for all shift employees Duties and responsibilities : Direct supervision of all shift employees. Using the production scheduling software , be able to schedule operators to specific work centers as well as manipulate scheduled production run information and create production schedules as needed through . Complete shift employee performance evaluations monthly Part file management / tool specific data management. Pro Scan Safe operation of typical material handling equipment such as a powered lift truck and pallet jack. Troubleshoot molding defect causes and remedy any issue using a systematic approach to process changes. Maintain clean, organized and safe work areas Understanding and implementation of company goals and objectives Understanding of the quality expectations of the parts molded Review production schedule Controls and monitors processes Maintain part files and approved process' Preventative tool maintenance Prep for the next shift Record downtime in QAD Maintain tool PM log/lot folder Load/unload tools from tool makers trucks (not shipping) Fill out supervisors notes each day Process monitoring log (twice per shift) Install/remove paperwork (at MC) Communicate with quality to ensure part quality Basic robot operation 5S Maintain the ISO9001-2015 - IATF 16949 pertinent to the production area FIFO Qualifications: High School graduate Excellent attendance Positive Attitude Prior experience as an injection molding process tech Prior experience in a leadership role Excellent communication skills Excellent organizational skills Basic mathematics skills Safe working practices Powered industrial lift truck driving experience Computer skills Job Type: Full-time Pay: $25.00 - $28.00 per hour Experience: Manufacturing: 3 years (Required) Ability to Commute: Brighton, MI 48116 (Required) Work Location: In person

LOVE TO TALK SPORTS? Dunham's Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham's Bait & Tackle. Today we have over 240 stores in over 20 Midwest states from Maryland to Nebraska. We are looking for smiling, enthusiastic individuals with knowledge of sporting goods, merchandising skills and most importantly the ability to provide our customers an excellent level of service. This is a fun, fast-paced work environment with variety in the day to day operation of the store. Benefits Include: Merchandise discount Health, dental and vision coverage Prescription plan Life, STD, LTD insurance Vacation and Personal days 401(k) savings plan Dunham's is an Equal Opportunity Employer Responsibilities: Operational, merchandising, administrative functions within the store. Leading and training a staff in providing exceptional customer service. Store opening and closing responsibilities. Driving sales through customer service and report analysis. *CB Qualifications: Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal/communication skills; as well as problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to provide our customers with a high level of service, as well as train and motivate the staff to do the same. Build enthusiasm within the store to create a positive work environment. Merchandise knowledge preferred, such as apparel, field & stream, footwear, exercise, and general athletics. Availability to work any hours the store is open.

Hourly Rate: $15.00/hour + Tips Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Responsibilities Embody enlightened hospitality by leading interactions with genuine warmth and care towards both team members and guests Prepare and assemble food orders according to Shake Shack's standards and recipes Master all stations and rotate through them, keeping each day fresh and exciting Follow all food safety and sanitation procedures to ensure the safety of guests and team members Stand for something good by aligning with Shake Shack's values of integrity, inclusivity, and community engagement Job Qualifications Ability to learn quickly in fast-paced, high-volume environment Adaptability to various roles within the restaurant Consistently demonstrates integrity by doing the right thing and taking accountability Flexible schedule availability, including evenings, weekends, and holidays 16 years or older Perks We take care our team members and support them in building successful futures through a variety of industry-leading benefits. Weekly Pay Medical, Dental, Vision Insurance & Flexible Spending Accounts* Supplemental Life Insurance and Short-Term Disability* 401(k) plan with Company Match* Paid Time Off/ Sick Time* Employer Assistance Program (EAP) Commuter Benefits Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more Shake Shack Meal Discounts *Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

About Us: At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. Position Summary: The IT Site Lead is responsible for providing reliable and efficient regional DIT support across North America, ensuring DIT services meet performance, availability, and support targets. This role collaborates with global and regional IT teams and external service providers to support solutions aligned with DIT's strategic objectives. The IT Site Lead also oversees local IT infrastructure security, patch management, and compliance while acting as the local contact for IT-related projects and regional solutions. This role requires technical expertise, a strong service orientation, and a proactive approach to problem-solving to maintain optimal DIT support and infrastructure operations. Job Accountabilities: IT Support * Provide 2nd line support for incidents and problems the 1st line support team could not solve. * Troubleshooting hardware and software problems * Closing out local helpdesk tickets in a timely manner * Administering local business user accounts for new and reassigned colleagues in Active Directory, as well as maintaining the user groups, and any modifications, Additions, changes, and/or deletions in AD * Work with vendors and internal teams to implement tool enhancements and upgrades. Onsite hardware management * Support and servicing of local networks, Communication lines, PCs and laptops, VoIP phones, conferencing, and other IT equipment. * Configuring and installing new images on laptops and desktops. * Support the management of the regional IT infrastructure, including physical access to IT infrastructure, remote access, file servers, and data backups, and ensure the secure return of/and disposal of IT equipment containing data based on the organization's policies and guidelines. * Monitor the performance of the local IT infrastructure, ensuring that it is optimized, and that future capacity planning is undertaken. Collaboration * Partner with other DIT teams to ensure solution compatibility with strategy, standards, and service model. * Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals. * Recommend improvement opportunities and manage execution of approved initiatives that support Quaker Houghton and DIT goals. Documentation * To maintain comprehensive documentation for the configuration of the Regional IT infrastructure as well as maintaining and updating the asset database Education: * Bachelors Degree and or relevant working experience. What's in it for you: * Competitive pay programs with excellent career growth trajectory * Hybrid work environment * Opportunities to see your efforts contribute toward the success of the business. * Work for a global leader in the industrial process fluids industry Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may email ************************.

Why you'll love this role You'll be joining a fast moving and diverse team of dedicated individuals who work together to safeguard StockX's marketplace, customers, team members, and inventory worldwide. You'll be leading a team of Fraud Analysts focused on e-commerce fraud, marketplace integrity, chargeback analysis, and safety & trust. This role is on the Market Integrity Team and will work cross-functionally with stakeholders in Safety & Trust, Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security. What you'll do * Effectively lead a team of Fraud Analysts, ensuring proper analysis and task completion * Work cross functionally with key stakeholders to develop anti-fraud controls, requirements and execution plans * Assist in managing dependencies, risks, and strategy to exceed departmental goals and objectives * Create and maintain training materials and processes * Use data and analytics to develop and implement new measures to reduce fraud and risk * Partner with Product & Engineering Teams to develop new tooling and features needed for fraud defenses. * Prepare analysis and reporting on fraud related activity for StockX Senior Leadership * Maintain clean and detailed record keeping of instances of fraud. * Maintain vendor management with external fraud partners to ensure effectiveness About you * 3-5 years experience in related fields (Fraud Operations, Safety & Trust, Chargebacks, Payments Abuse) * 2 years leadership experience * Experience with fraud management vendors (Riskified, Sardine, etc…) * Experience with project management systems (Confluence, JIRA, etc...) * Experience with data platforms (Tableau, Databricks, Datadog, etc...) * Knowledge of e-commerce fraud, investigation, or chargebacks * Excellent written, and verbal communication skills. * Excellent presentation skills Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Pursuant to the various pay transparency laws/acts, the base salary range is $70,000 to $80,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Installation Site Leader A global industry leader with a state-of-the-art facility in Brighton, MI area is currently seeking several Install Site Leaders for Long-Term opportunities with their growing company. These are excellent opportunities for Project Manages or Senior level Field Service Technicians to work for a company that offers great benefits and long-term stable employment. Summary: The Site Leader oversees equipment build and installation at company and customer facilities. They ensure readiness, manage onsite activities, and act as the main point of contact for installation-related tasks. The Install Site Leaders income is anticipated to be based on each candidates experience and education. We will pay more for the right skills and experience. All well qualified candidates will be considered regardless of pay rate. We offer excellent benefits including great medical, dental, 401k, paid time off and more. Qualified Site Leaders will have most, if not all, of the following skills and experience: * 5+ years of Site Management (or Project Leadership/Project Engineering) experience with large scale capital equipment design, build and installation of capital equipment is required- particularly with an emphasis on industries with Powertrain or Body-in-White emphasis. * 3+ years of automotive or closely related capital equipment industry. * Solid customer focus and demonstrated abilities leading a project team from cradle to grave for complete automotive facilities (i.e. building and equipment) is strongly desired- will consider similarly high valued projects in similar industries. * Solid skills with schedule management, budgets, administering contracts, and managing subcontractors is required. * Solid skills with MS Project or similar project management software's are required. * Basic skills with AutoCAD or other design software is a strong advantage. * A BS in Mechanical Engineering, Electrical Engineering, or closely related engineering degree is strongly preferred. * Site based travel- this position will have a site focus- 60-70% of time will be spent at various customer sites (predominantly nationally within the US- some Mexico * Must be able to work in the United States (No H-1 sponsorship or student visas considered) * Must be able to complete standard pre-hire checks including background check, education verifications, drug screen, etc.

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself. As Team Leader, External Communications, you'll lead a team of public relations professionals, supporting the company's public relations strategy and assisting with large-scale campaigns. You'll engage with media, internal stakeholders and the public to effectively communicate and reinforce the company's mission and objectives. About the Role Foster a positive team environment that aligns with company culture, guiding team members in their roles and professional development Collaborate with senior leadership to support the team's strategic direction and ensure alignment with overall PR and communications goals Participate in large-scale national events that drive nationwide conversation Participate in major events, including a PGA TOUR golf tournament and several large cultural events throughout the year Support the development and execution of impactful traditional and non-traditional public relations campaigns Build and maintain strong relationships with national and local media Oversee the creation of high-quality written materials Plan and manage press tours, conferences and events About You Minimum Qualifications 7 years of public relations or related experience, with demonstrated success in managing PR campaigns Bachelor's degree in communications, journalism, public relations or a related field Preferred Qualifications Experience assisting creating and leading creative communications campaigns Proficiency in social media strategy, including adapting and promoting content across various platforms Experience securing media coverage across national tier 1 print, digital and broadcast channels Strong problem-solving skills with a track record of innovative public relation solutions Strong writing skills with a proven track record of adapting to diverse audiences and maintaining consistent messaging What You'll Get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. About Us Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage , which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at ************************** . The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at **************************.

YOUR ROLE As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business, you consistently deliver operational excellence and your store is always rocking AEO Brand Standards. Most importantly, you bring your REAL self to work every day! YOUR RESPONSIBILITIES You have a passion for driving results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through a best-in-class guest experience. You're entrepreneurial-minded and you create, manage and own your store's business plan to meet KPI goals. You're a business innovator: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions in order to achieve store financial goals. You're a people leader: You're passionate about recruiting, hiring and retaining a high-performing team. You're an advocate for your team's development, you encourage your team to pursue internal opportunities, and you always have a succession plan in place to ensure a clear career path for all associates. You take pride in developing store leadership through leadership development training, performance feedback, individual development plans and annual performance reviews. You know that teamwork makes the dream work: You champion a culture of teamwork and recognition by establishing and communicating goals, holding your team accountable to brand standards, and celebrating and rewarding outstanding performance daily. Your store rocks AEO Brand Standards: You ensure your store consistently maintains AEO Brand Visual Standards by owning all visual and merchandising processes. You are the "go-to" when it comes to Floorsets, merchandise adjustments and replenishment and your team always has a clear understanding of their role in keeping the store guest-ready. Workforce Management - it's your "thing" : You know that maximizing your business requires a well thought-out schedule! By evaluating traffic, calendars and payroll reports, you're able to make scheduling adjustments to meet business needs. As a result, payroll is always in check and you're always leveraging your top talent to deliver an impeccable guest experience. Integrity is your middle name: You demonstrate integrity when making compensation decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow AEO's policies and procedures, and you do the right thing - always. YOU'D BE GREAT FOR THIS ROLE IF: You love AE and Aerie products! You've led functional teams in a retail management role previously - #practicemakesperfect! You can multi-task and have attention to detail; priority-setting and time management are your strong suits. You know how to lead and develop teams and have a general understanding of employment law. You have a track record of effective communication and conflict management. Business acumen? You've got it! You understand how to analyze reporting to drive sales. You have flexible availability - you're available to work when the guest shops! OUR ASSOCIATES LOVE AEO BECAUSE: They work with REAL people - there's nothing like your #AEOFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!) They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself. As Team Leader, External Communications, you'll lead a team of public relations professionals, supporting the company's public relations strategy and assisting with large-scale campaigns. You'll engage with media, internal stakeholders and the public to effectively communicate and reinforce the company's mission and objectives. About the Role Foster a positive team environment that aligns with company culture, guiding team members in their roles and professional development Collaborate with senior leadership to support the team's strategic direction and ensure alignment with overall PR and communications goals Participate in large-scale national events that drive nationwide conversation Participate in major events, including a PGA TOUR golf tournament and several large cultural events throughout the year Support the development and execution of impactful traditional and non-traditional public relations campaigns Build and maintain strong relationships with national and local media Oversee the creation of high-quality written materials Plan and manage press tours, conferences and events About You Minimum Qualifications 7 years of public relations or related experience, with demonstrated success in managing PR campaigns Bachelor's degree in communications, journalism, public relations or a related field Preferred Qualifications Experience assisting creating and leading creative communications campaigns Proficiency in social media strategy, including adapting and promoting content across various platforms Experience securing media coverage across national tier 1 print, digital and broadcast channels Strong problem-solving skills with a track record of innovative public relation solutions Strong writing skills with a proven track record of adapting to diverse audiences and maintaining consistent messaging What You'll Get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. About Us Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage , which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at ************************** . The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at **************************.

StoryPoint Novi The Wellness Team Supervisor is responsible for day-to-day supervision of care staff in assisted living and memory care. Assuring caring and personalized assistance for residents. Required Experience for Wellness Team Supervisor: High School Diploma or GED preferred. Previous Healthcare, Geriatrics or experience working with the elderly population preferred. 2 years Leadership Experience Certified Nursing Assistant, Licensed Practical Nurse, or Registered Nurse with at least 2 years of related experience or training; or equivalent combination of education and experience. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Occasionally lift and/or move up to 25 pounds. Accountabilities for Wellness Team Supervisor: Lead, manage, and overall accountability for your team and their performance. Timely & Accountable Attendance: Upholding to work schedules, being ready to start work on time, remaining on the job for the whole duration of shift and limited use of time off. 1440 Care for residents: Understanding and leading our 1440 care standards so you and your team ensure that each resident and each family has their needs met. Understanding and leading to our 1440 care standards. 1440 experience for our employees: Other Key Responsibilities for Wellness Team Supervisor: Provides direct supervision of at least ten or more full-time time community care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed. Participates in the hiring, firing, and disciplinary processes and decisions. Makes daily rounds to ensure all resident care staff is performing work assignments in accordance with task sheets and acceptable care standards, laws and regulations. Reviews resident care notes for completeness; makes sure they are descriptive of the care being provided and reflect the resident s response to the care. Verifies all associate hours in NovaTime and weekly hour s report. Completes resident care associate schedules to assure proper coverage to meet community needs and according to budget. Coordinates monthly staff schedules, arranges replacement staffing when necessary and maintains clear records of all changes, requests and irregularities. Develops and maintains resident caregiver task sheets daily. Performs daily and monthly safety and infection control checks of the home and grounds, assisting the Wellness Administrator for community health and safety purposes. Maintains appropriate and complete documentation per company policies. Trains resident care staff or coordinates training programs as required. Completes new hire orientation with all staff. Monitors completion of monthly Relias training for all care staff. Assigns additional trainings as needed. Responds promptly to all emergency calls from communities, including communities residing in the independent section of the community. Shares on call duties as required. Available to work weekends and / or on call as necessary as assigned by the Wellness Administrator Work toward continual improvement of the overall organization Participates in community functions including family socials and open houses. Perform other duties as assigned. General Working Conditions This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required. We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty. Connecting Seniors, Families and Communities For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day. Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day. It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just does their job The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons. We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas. If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty. Equal Opportunity Employer Click on glassdoor to see our employee testimonials #SP2

Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail Ensure the LensCrafters team provides unsurpassed Customer Service Proactive & solution driven, accurate execution & product knowledge Assists customers with selections, provides recommendations, assists sales associates Serves as a responsible alternate store key holder While working in Lab, if applicable Custom fits glasses & precisely place prescription in lenses Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology Ensures finished eyewear meets optical standards & customer requirements Creates a safe working environment for all, demonstrates safe work practices Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter-personal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states LensCrafters Final Eyewear Inspector Certification LensCrafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience AccuFit Digital Measurement System certification Knowledge of current store merchandise & lens options Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

is $17.00/hour + Tips +Bonus At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach! Shift managers are trained to perform all of the duties preformed by the Crew Members and Shift Leaders, with additional responsibility for directing the daily operations of a restaurant in the General Manager's absence: ensuring compliance with company standards in all areas of operation including product prep and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as required or assigned. What can you expect? Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm with no drive-thrus. Comprehensive and customizable benefits - medical, dental, vision, pet insurance, 401(k) with match based on eligibility. As well as an Employee Assistance Program, and an Employee Relief Fund made possible by our owners and employees. Real career growth with plans to open more than an estimated 1000 new locations across North America, with emphasis on promoting from within. Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week and everyone on your team working during those shifts is eligible for bonuses based on the results of those visits. What's in it for you? A fast-paced, high-energy environment Competitive base pay and excellent potential bonus Work with fresh ingredients and highest quality products A fun work environment and culture where we take food quality and food safety very seriously but do not take ourselves too seriously. Amazing growth opportunities Free Meals while you work 401(k), Medical, Dental and Vision based on eligibility What are we looking for? * You have 1-2 years of supervisory experience in a food service or retail environment preferred * You are all about creating a great place to work for your team. * You want to make your customer's day and it shows in the way you are fanatical about serving amazing food with a big smile. * You are -- honest, energetic, motivational and fun. * You set high standards for yourself and for your team. Five Guys Core Convictions: R emain Humble - It means you're never above having to do the dishes. E xceed Expectations - Consistently give them more than they asked for. A lways Do The Right Thing - Let your conscience be your guide and your grit. L ead By Example - Show them what it looks like to be a great leader. Click here for a detailed description of this position Five Guys Operations LLC participates in eVerify. Click here for information about eVerify. Click the following links for important information about Five Guys' participation in this program and your rights. eVerify Notice of Participation - English eVerify aviso de participación - Espanol Right to Work Poster - English Derecho al trabajo en cartel - Espanol By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy. It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons. The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company. IND5GC

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better. Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. What You'll Do: As a Customer Experience Supervisor, you will manage a support team in a dynamic omni-channel environment. The Customer Experience Supervisor is responsible for maintaining department service levels and may alternate between outlined leadership duties and agent-level tasks (assisting with call and email volume). This person will be overseeing a team of product specialists with a shift time of either Sunday - Thursday 1:00 PM - 9:30 PM EST or Tuesday - Saturday, 1:00 PM - 9:30 PM EST focused hours. Additional work may be required outside those hours. Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Assists with all phases of delivering exceptional outcomes for customers Manages daily activities of the team by monitoring department responsibilities within CRM and other platforms, and makes appropriate allocations of labor resources to meet daily productivity and service goals Provides input to Sr. Director and CX Manager regarding workload volume and staffing needs to meet department service level targets Maintains working knowledge of multiple technical products and platforms to provide maximum support to Specialists and customers Carries out responsibilities following Whisker policies and applicable laws Will perform additional responsibilities as required Leadership Responsibilities: Directly supervises the department and a team of 10-15 non-exempt (hourly) Team Members Provides weekly reporting to management on quality assurance initiatives, trends, gaps, and other relevant information to drive improvement Responsible for real-time analysis of department queues and anticipates necessary staffing or resource allotments to meet outlined goals Effectively implements procedure and policy changes while maintaining or improving team morale Achieves quality and efficiency targets through data-driven coaching and motivation Evaluates individual specialist and team performance via consistent coaching performance reviews and other methods needed Assists with new hire training and onboarding, including interviewing and collaborating with partners in HR during the recruitment process Ensures operational excellence through routine audits of specialist attendance and timecard adherence Occasionally steps in as first-level support for customer escalations and uses a suite of resources, while demonstrating understanding to resolve complex customer issues Occasionally oversees various project initiatives within the Customer Experience department, ensuring timely and successful adoption or implementation within the team Partners with IT, operations, HR, Engineering, and other cross-functional teams to ensure specialists have all the necessary resources to provide exceptional service Strives to create an environment of continuous improvement through innovative solutions for both internal and external customers Requirements What You'll Bring: BA/BS in Communications, Business, Business Management, and/or equivalent experience 5 years of experience in a customer support role 3 years of leadership experience managing high-performing, agile teams Ability to motivate and coach others through effective communication Has an attention to detail and is an agile problem solver Maintains confidentiality of proprietary information Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions High degree of initiative, self-motivation, and ability to motivate others Ability to establish and maintain cooperative working relationships with Team Members and colleagues Not Required but Nice to Have Previous experience with Dixa, Surfboard, Magento, Paylocity a plus Experience in the Pet Industry or a passion for pets! Benefits & Purrks: Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Statement of Inclusivity: We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive. Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. #onsite1