Systems Support Specialist job description
Example systems support specialist requirements on a job description
- Bachelor's degree in Computer Science or related field
- Minimum of 2 years of experience in systems support
- Strong knowledge of operating systems (Windows, Linux, etc.)
- Experience with networking and security protocols
- Proficient in programming languages such as Java and Python
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet tight deadlines
- Strong analytical and problem-solving skills
- Ability to work independently as well as in a team environment
- Passion for learning new technologies and staying up-to-date with industry trends
Systems Support Specialist job description example 1
Identiv systems support specialist job description
Level 2 knowledge is more advanced troubleshooting; recreating and research in a test environment. Handling escalations from Support Level 1 and creating Jira tickets with issues found. Remote into the customer system and work through the issues with a systematic process.
Essential Functions:
Server builds and OS installations
Understand networks and how to integrate them into our products. - Domain Controllers, App Servers, Data Servers (Split Server configuration) Clients
Credential Configuration- PIV\CAC Enrollment
FICAM Deployment and troubleshooting
Understanding of databases, specifically SQL
SQL Database Repairs\Upgrades
Ability to remote into customer site to gather data, troubleshoot or provide solutions
Advanced technical troubleshooting support and problem resolution.
System administration on H/W and S/W maintenance.
Advanced Programming for custom applications (Mantraps, Occupancy Counts, Passback, 2 Man rules, Threat Levels, Command Sets, Global I/Os)
Utilize a ticketing system to create and Document all customer-facing issues
Must be able to pass a federal background check.
Act as a Trusted Advisor to customers.
Requirements
Working knowledge of Windows Server 2008, 2012, 2016, 2019 Windows 7, Windows 10
SQL Server 2008, 2012, 2014, 2016
Ability to actively participate in team support by proposing, implementing solutions and cross train
Exceptional customer service, overall communication and technical writing skills
Ability to communicate and work with other internal departments
Ability to work independently with minimal management supervision and as part of team
Demonstrated aptitude for providing exceptional customer service in politically charged environments
Document and escalate Defects to Engineering
Provide Resolution\Patches for known issues
Superior problem solving and troubleshooting skills at the Support Engineer level.
Desired Skills and Qualifications
Knowledge of CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience.
Experience with government technical publications and implementation desired, but not required. (HSPD-12, FISMA, FIPS-12, DISA, NIST, FICAM).
PKI and Smartcard experience a plus.
Working knowledge of Active Directory, Group Policy, DHCP, DNS, IIS is a plus. (Architecture, design, disaster recovery and troubleshooting.)
Experience with Microsoft Cluster technology is a plus.
Work Requirements
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is an active and physically demanding role. There are time, when it would require the ability to move around and lift items up to 30+ pounds.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. There may be overtime hours associated with this position.
Travel
Limited and occasional travel is expected for this position.
Benefits
Were a community of committed professionals who focus on our customers needs and bring the optimal security solutions technology to meet - and then exceed their needs. Were committed to each other and to our company. By supporting each other and our business, we thrive, grow and succeed as individuals, as colleagues and as a company.
Competitive Base Pay, Medical, Dental, Vision, Vanguard 401(k), PTO, Holiday, Sick Pay
Supplemental Life Insurance, AD&D Insurance, FSA Medical and Dependent care plans
We believe in the importance of hiring the finest qualified people, and to that end, and being mindful of our responsibilities to our employees and customers, all offers of employment are contingent upon the results of a confidential pre-employment background check. Identiv is committed to equal employment opportunities.
Identiv, Inc. abides by the requirements of 41CFR 60-300.5(a) and 60-741.5(a).
Systems Support Specialist job description example 2
CareSource systems support specialist job description
Essential Functions:
Execute tactical components to achieve deliverables by vendor, to include but not limited to components of clinical systems from design through implementation Work closely with the architecture teams, collaborating to identify solutions and vendors, ensuring the development of deliverable clinical strategies Lead the delivery of solutions/vendors/strategies Lead and coordinate efforts for projects-including understanding the ask on IT and scope of work, working with managers/leaders on IT estimates and timeframes, helping to coordinate the development with our vendor partners, reviewing SOW agreements to manage the work, and overseeing delivery and execution as necessary to ensure on-time project delivery of our clinical systems Act with authority to hold vendors accountable to deliver as specified in their agreements Escalate and help resolve issues and blockers of vendors or IT developers as necessary to ensure delivery of IT work Collaborate with the architecture teams, users and software vendors identifying solutions for clinical systems needs and supporting the implementation of those clinical systems/enhancements Work with end users on identifying and resolving problems, working with software vendor as needed if required Assess, analyze, and identify impacted teams and manage engagement of those teams Facilitate the communication and understanding of high-level business needs between business areas and within technology amongst peers, managers, directors, and executive level Collaborate with architecture to ensure initiatives align with and support the overall architecture goals Ability to define requirements for management information dashboards Support the expectations of business partners Represent IT in project and/or business meetings and engagements Work with business leaders and architecture teams to understand the business model and nuances of the functional business areas Support end to end testing process Support the process of gathering business requirements to make sure the IT teams understand the needed development of the clinical system Develop agendas and content for upper management and IT leadership Propose ideas and actions that gain acceptance from peers, managers, directors, and executive management Perform any other job duties as requested
Education and Experience:
Bachelor's degree in or equivalent years of relevant work experience is required Five (5) years of business relationship management experience is required Five (5) years of experience using operating system and database concepts for application troubleshooting Extensive experience with Utilization Management and Case Management systems Previous experience with requirements documentation of Clinical Systems and testing preferred
Competencies, Knowledge and Skills:
Effective written and verbal communication skills with demonstrated ability to explain technical information to non-technical people and non-technical information to technical people Proven business acumen that leads to positive results Strong knowledge of Agile concepts Ability to develop and manage relationships with key business stakeholders and business leaders Ability to advocate, negotiate, listen, and collaborate with a variety of individuals and groups Knowledge of principles and methods of systems and application implementation, configuration management and maintenance, database management Technical understanding of operating system and database concepts, and application troubleshooting preferred Ability to provide support and knowledge of process to all end users to ensure the proper and effective use of Complex Care/LTSS and Care Coordination systems to improve the delivery of patient care Ability to manage competing priorities and adapt to a fast-paced environment Ability to work independently and within a team environment Ability to develop, prioritize and accomplish goals Excellent listening, critical thinking, and interpersonal skills Strong problem-solving skills with attention to detail High level of professionalism Gains understanding of business strategies Intermediate to advanced proficiency with Microsoft Office to include Word, Excel, PowerPoint, and SharePointPresentation and analytical skills Stays abreast of industry trends in business and technology
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Organization Level Competencies
Leveraging FeedbackCustomer OrientationValuing DifferencesManaging WorkEarning TrustQuality OrientationAdaptabilityInfluencingCollaborating
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.
Systems Support Specialist job description example 3
Discover systems support specialist job description
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job DescriptionWhat You'll Do
The Lead Business Systems Support Specialist will be responsible for managing the day-to-day operation related to billing activities. This position will collaborate with several business partners to ensure all billing activities are recorded properly. This position requires attention to detail, organization, and the ability to meet daily challenges. Responsibilities include invoice processing and distribution to our customers, maintaining ORMB system with accurate customer data, and complete invoice reconciliations as requested.
May be responsible for leading project teams comprised of business stakeholders and technology through the delivery of strategic enhancements to user interfaces. Directs vendors to design, test, and deploy products and enhancements that increase collection capabilities. Utilizes Agile methods to drive successful and timely system implementations.
How You'll Do It
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Supports the development, testing, and implementation of systems and reporting tools.
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Ensures proper system documentation is maintained.
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Provides the business with metrics and reports.
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Maintains and updates system documentation.
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Maintains effective change management documentation for all production changes. Participates in business meetings to clearly define and capture project requirements. Maintains a change tracker for updates to systems. Implements enhancements and changes.
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Performs user acceptance testing as appropriate within a project or system.
Qualifications You'll Need
The Basics
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H.S. Diploma or GED
Bonus Points If You Have
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Bachelor's Degree in Information Technology, Business, or related field
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4+ years of experience in SAS programming
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6+ years of experience in CMA Operations, Lean Six Sigma, or process improvement
#Remote #LI-KH1
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.