Systems Support Analyst resume examples for 2025
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Systems Support Analyst Resume
Teresa Sanders Systems Support Analyst 42275 E. Oak St., Dallas, TX | (330) 555-4407 | tsanders@example.com Work Experience Systems Support Analyst, AT&T - Dallas, TX 2015 Introduced organization to Windows NT-based office automation in 1994 with Windows NT 3.5. Developed software tools in C++, UNIX shell & DOS Batch including a multi-platform technical database. Perform Cisco firmware upgrades from IOS to new IOS-XR platform on Cisco [ ] Terabit routers. Involved in doing a performance benchmark of WebLogic server by using WebLogic Admin command line properties in UNIX shell scripts. Implemented internet access for the initial load of Netscape for all team members. Provided thorough support and problem resolution for customers. Computer Engineering Technician, HP - Atlanta, GA 2005 - 2015 Design, install, configure, upgrade, image and manage Windows XP/7/8 systems. Supported all hardware and application support related issues for JP Morgan Chase bank contracted through Hewlett Packard. Lead cross training session & bi-weekly online managerial meetings in aspects of HP s Hardware Depot. Designed and implemented customer service strategies to ensure appropriate resolution of hardware, software and networking issues. Systems Support Specialist, Bioanalytical Systems - West Lafayette, IN 2004 - 2005 Supervised installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Provide technical assistance to local functional users to minimize operational disruptions. Provided technical assistance concerning the communication/network equipment performance standards that resulted in receiving a commendable score of 100%. Provide remote assistance via RDP, VPN, and Windows Assistance. Skills Education Bachelor's Degree Computer Science 2001 - 2004 Purdue University - West Lafayette, IN |
How to write a systems support analyst resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in systems support analyst-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some systems support analyst interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a systems support analyst resume:
- Troubleshoot
- Customer Service
- Database
- Technical Support
- Linux
- System Support
- Software Issues
- Unix
- Java
- SQL Server
- Application Support
- PC
- Technical Issues
- OS
- Remedy
- PowerPoint
- Remote Desktop
- User Support
- Related Training
- Production Environment
- SharePoint
- Management System
- Desk Support
- Strong Analytical
- Customer Satisfaction
- System Issues
- Computer System
- Windows Server
- Technical Troubleshooting
- User Accounts
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write systems support analyst experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are effective examples from systems support analyst resumes:
Work History Example #1
Systems Support Analyst
Insight Global
- Managed Command Center bridge line/Senior Desktop Support.
- Provided first line support for fax machines.
- Installed Windows XP and basic shrink-wrap application including Office 2003-2007.
- Migrated customers data from old laptop to new laptops.
- Supported and configured lenovo laptops for new hires.
Work History Example #2
Systems Support Analyst
Lockheed Martin
- Provided support for data communications between desktops and workstations.
- Supported 7,000 managed Windows NT/XP/2000 systems and Legacy Systems.
- Implemented and maintained various web applications using asp.net, JavaScript, HTML & Visual Basic.
- Maintained and administered MCS/Unix workstations and MCS/Window2K laptops in Iraq.
- Developed a computer and communication system support database repository in support of USNORTHCOM/J6 organizational architecture efforts using DOD Architecture Framework model.
Work History Example #3
Systems Support Analyst
Accenture Federal Services
- Reviewed and updated existing policies and procedures to implement more structured governance and business cadence.
- Used ITIL compliance ITSM ticketed run support for UNIX/Linux servers.
- Analyzed and implemented business requirements based on the SDLC methodology.
- Optimized the Pharmacy Module interfaces with performance tuning.
- Tested and assisted in the implementation of the AT&T VOIP interface.
Work History Example #4
Software Support Technician (Part-Time)
Teleperformance
- Provided hardware/software technical support for Dell's customers.
- Assisted customers with troubleshooting basic internet connectivity with Windows and Macintosh machines.
- Assisted customers with troubleshooting android and iPhone devices.
- Assisted DELL consumers with troubleshooting, diagnosing, repairing and replacing faulty hardware components in DELL portable computers & desktops.
- Helped to dispatch correct hardware to users with failed components Managed trouble ticket system and scheduling of appointments
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from systems support analyst resumes:
Bachelor's Degree In Computer Science
Purdue University, West Lafayette, IN
2001 - 2004
Highlight your systems support analyst certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your systems support analyst resume:
- Project Management Professional (PMP)
- Microsoft Certified Systems Engineer (MCSE)
- Certified Network Computer Technician (CNCT)
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- Certified UNIX System Administrator (CUSA)
- Computer Service Technician (CST)