Customer Service Representative Jobs At SYKES

**About TP** Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of working with TP include:** + Paid Training + Competitive Wages + Full Benefits (Medical, Dental, Vision, 401k and more) + Paid Time Off + Employee wellness and engagement programs **Teleperformance and You** Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. **This is for a Work at Home position.** **Responsibilities** **Your Responsibilities** As a Customer Experience Specialist,your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. + Provide customer support to customers via telephone and/or Internet, e.g., instant message, email. + Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist. + Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. + Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries. + Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. + When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. + Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. + Updates customer information and ensures accurate entry of contact information. + Meets standards of job, such as quality standards, adherence to schedule and average handle time. + May provide guidance and/or mentoring to less experienced associates. + Other related duties assigned as needed. **Qualifications** **We're looking for** **fearless people - people who are inspired to What we Prefer deliver only the best in all that we do.** + Ability to work remotely in a virtual team environment + Excellent customer service skills that build high levels of customer satisfaction + Over 18 years of age + Ability to type 25 wpm + High School Graduate or GED + Proficient in PC operation and navigation + Demonstrates effective people skills and sensitivities when dealing with others + Ability to work both independently and in a team environment + Have excellent communications skills, both oral and written + Ability to work in a constantly changing and fast paced environment + Ability to stay composed and objective + Organization and work prioritization skills **Work from Home Requirements:** + Internet Requirements: + Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required + Clean and quiet workspace **Be Part of Our TP Family** It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer **Job Locations** _US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ..._ **Requisition ID** _2025-62170_ **Category** _Customer Service/Support_ **Country** _United States_

About us: At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. Responsibilities Your day to day will involve: Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. Thoroughly and completely documenting all customer interactions. Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. Educating on the usage and benefits of self-service tools. Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. Responding to customer inquiries in a courteous and professional manner. Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. Responding to and resolving internal and external complex customer inquiries. Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. Taking ownership of the resolution and setting expectation for follow up. Ensuring resubmissions, stop payments, and voids are appropriately handled. Meeting or exceeding individual, department, and client specific goals. Understanding and adhering to all client administrative and contractual policies and procedures. Suggesting ways to improve the service delivery processes contributing to the success of the organization. Other duties as assigned. Qualifications Some things we consider critical for this role: High School Diploma or Equivalent 2 years experience in a high volume customer service environment Experience in healthcare or related industry experience preferred Ability to multi-task using multiple applications simultaneously Ability to set-up computer equipment and troubleshoot issues with minimal assistance Professional verbal and written communication skills Ability to operate a computer and knowledge of Microsoft Office applications Strong organizational skills and attention to detail Ability to work independently and with a team Ability to learn quickly and adapt to a fast pace production environment Cooperative, professional and effective interaction skills Critical thinking and problem solving skills Ability to tolerate repetitive work without compromising accuracy and service levels Attend additional training as requested/deemed necessary Preferred: Medical/Dental terminology knowledge experience Medicare/Medicaid knowledge Claims/Billing and coding experience Ibex Benefits: Medical, Dental, and Vision insurance 401(k) Retirement Savings Plan Paid Time Off Paid T-Mobile cell service $500.00 Employee referral program Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Customer Service Representative Terms: Full-time-Temporary Pay: $16/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Equipment Requirements Desktop/laptop computer should not be older than 3 years (no Chromebooks or MacBooks) Must be equivalent to an I3 or I5 with minimum of 8GB ram USB wired headset required (No phone Line) Hardwire Required: Ethernet Cord (No Wi-Fi) Windows 10 or 11 Windows firewall enabled Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus Software enabled or installed Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Customer Service Representative** **Terms: Full-time-Temporary** **Pay: $16/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. **Responsibilities** + Assist customers with issues and concerns they are experiencing during the use of the product and/or service + Document call-related information for auditing and reporting purposes + Maintain and update customer information as necessary + Upsell current customers on new or enhanced services **Qualifications** + High school diploma or GED + Customer service experience is a plus + Strong computer navigational skills + Familiarity with Microsoft Office applications (Word, Excel) + Excellent oral and written communication skills + Exceptional listening/comprehension skills + Professional and courteous + Customer oriented **Work Environment** + Ongoing usage of phone and computer systems + Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. + You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. + Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. **Equipment Requirements** + Desktop/laptop computer should not be older than 3 years (no Chromebooks or MacBooks) + Must be equivalent to an I3 or I5 with minimum of 8GB ram + USB wired headset required (No phone Line) + Hardwire Required: Ethernet Cord (No Wi-Fi) + Windows 10 or 11 + Windows firewall enabled + Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus + Software enabled or installed **Physical Demands** + Constant sedentary work **Benefits** + Health, dental, and vision coverage/HSA + PTO + Paid holidays and sick time + Optional daily pay or weekly pay + 401K retirement plan + Leadership programs + Paid training and tuition reimbursement + Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies + Employee assistance program + Additional voluntary benefits **Next Steps** 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Customer Service Representative Pay: $XX/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. Alorica will provide the equipment you need to conduct your work which may include a webcam. You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities * Assist customers with issues and concerns they are experiencing during the use of the product and/or service * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced services

Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. Alorica will provide the equipment you need to conduct your work which may include a webcam. You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

**Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. **Responsibilities** + Assist customers with issues and concerns they are experiencing during the use of the product and/or service + Document call-related information for auditing and reporting purposes + Maintain and update customer information as necessary + Upsell current customers on new or enhanced services **Qualifications** + High school diploma or GED + Customer service experience is a plus + Strong computer navigational skills + Familiarity with Microsoft Office applications (Word, Excel) + Excellent oral and written communication skills + Exceptional listening/comprehension skills + Professional and courteous + Customer oriented **Work Environment** + Ongoing usage of phone and computer systems + Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. + Alorica will provide the equipment you need to conduct your work which may include a webcam. + You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. + Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. **Physical Demands** + Constant sedentary work **Benefits** + Health, dental, and vision coverage/HSA + Optional daily pay or weekly pay + 401K retirement plan + Leadership programs + Paid training and tuition reimbursement + Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies + Employee assistance program + Additional voluntary benefits **Next Steps** 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level. The positions are mostly remote. Three days of ON-SITE training are required. On occasion, you may be required to attend meetings in the office. Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey. Qualifications include: Great communication - clear speaking, focused listening, note taking, data entry, friendly personality Work ethic - Being on-time, following directions, available for overtime, shift bid flexibility Workplace availability - Desktop computer or equivalent, quiet, comfortable space. GCS provides a headset and log-in information. Cybersecurity training is required and offered by GCS during paid training. Paid Training classes are being filled now. Apply today.

. **** TO BE ELIGIBLE**** What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Essential information about this position: Job Title: Customer Service Representative Working Time: Full-time Location: Missoula, MT (and surrounding areas) Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. What will you do in this position? You will directly contact consumers and customers in this position by providing friendly, helpful, and award-winning service via phone support, email support, chat support, and more. Job Requirements: You must be dependable, reliable, and trustworthy. You must be friendly and professional at all times. Excellent verbal and written communication skills are a must. You must be detail-oriented in processing and recording information, ensuring data integrity. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

. **** TO BE ELIGIBLE**** What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Essential information about this position: Job Title: Customer Service Representative Working Time: Full-time Location: Missoula, MT (and surrounding areas) Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. What will you do in this position? You will directly contact consumers and customers in this position by providing friendly, helpful, and award-winning service via phone support, email support, chat support, and more. Job Requirements: You must be dependable, reliable, and trustworthy. You must be friendly and professional at all times. Excellent verbal and written communication skills are a must. You must be detail-oriented in processing and recording information, ensuring data integrity. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Michigan Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Tennessee Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level. The positions are mostly remote. Three days of ON-SITE training are required. On occasion, you may be required to attend meetings in the office. Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey. Qualifications include: Great communication - clear speaking, focused listening, note taking, data entry, friendly personality Work ethic - Being on-time, following directions, available for overtime, shift bid flexibility Workplace availability - Desktop computer or equivalent, quiet, comfortable space. GCS provides a headset and log-in information. Cybersecurity training is required and offered by GCS during paid training. Paid Training classes are being filled now. Apply today.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: North Carolina Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

Customer Service Representative Terms: Full-time Pay: $15/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. Alorica will provide the equipment you need to conduct your work which may include a webcam. You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. You will need to have active cell phone service for verification purposes. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Oregon Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Idaho Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Montana Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.