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Working at SYKES

Zippia Score 3.9

Overview

SalaryRevenueLocationsReviewsHistoryDemographicsCompetitorsCEO & Executives

SYKES overview

Industry
Outsourcing/Offshoring
Revenue
$1.7B
Headquarters
Employees
54,550
Founded In
1977
Website
Organization Type
Public
CEO
Laurent Uberti
Social Media
SYKES provides customer contact management solutions and services in the business process outsourcing arena. It provides an array of customer contact management solutions to market leaders around the world, primarily in the communications, financial services and technology industries. Headquartered in Tampa, Florida, SYKES has established customer contact management centers throughout the world. Sykes has 47,900 employees at 75 locations in 20 countries operating in 30 languages. The company was founded by John H. Sykes in 1977 as a small technical engineering firm in Charlotte, North Carolina. In 1996, SYKES went public and began trading on NASDAQ.
The staff at SYKES come from unusually diverse demographic backgrounds. The company is 68.8% female and 34.8% ethnic minorities. SYKES employees are more likely to be members of the Democratic Party than the Republican Party, with 61.0% of employees identifying as members of the Democratic Party. But those numbers could change quickly because the turnover rate at SYKES is relatively high. Employees at SYKES stay with the company for an average of 2.7 years before leaving.The average employee at SYKES makes $28,989 per year. Pay at SYKES is significantly lower than some of its highest paying competitors, like None, Lionbridge, and SimulTrans, which pay $60,196, $60,007, and $50,779, respectively.
Based in Tampa, FL, SYKES is an industry leader with 54,550 employees and an annual revenue of $1.0B.

SYKES's Mission Statement

To help people, one caring interaction at a time.

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3.4/5

SYKES employee reviews

Based on 15 ratings

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Average salary at SYKES
$28,989 yearly
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SYKES employee reviews

SYKES employee reviews
3.4/5

Based On 15 Ratings

Work At SYKES? Share your experience.
Employee Reviews
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5.0
A zippia user wrote a review on Jul 2023
Pros of working at SYKES

Hours, good pay

Cons of working at SYKES

People, HR didn't care about the people there.

SYKES Benefits

Overtime, pto

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3.0
A zippia user wrote a review on May 2023
Pros of working at SYKES

Customer and employee interactions.

Cons of working at SYKES

Mandated overtime by management due to understaffing.

SYKES Benefits

Bonus $

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4.0
A zippia user wrote a review on Feb 2023
Pros of working at SYKES

It was a work from home position

Cons of working at SYKES

The pay was not so good

SYKES Benefits

My Team Leader was excellent

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4.0
A zippia user wrote a review on Feb 2022
Pros of working at SYKES

hours and pay are good

Cons of working at SYKES

don't always have resources to do job

SYKES Benefits

more ways to make money

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3.0
A zippia user wrote a review on Oct 2021
Pros of working at SYKES

Customer interaction through phone

Cons of working at SYKES

Not enough hours, not enough help from management

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2.0
A zippia user wrote a review on Aug 2021
Pros of working at SYKES

Work from home.

Cons of working at SYKES

Having to just sit at desk and answer phone and help people with DIY security and it would be so much easier to just go install it for them

SYKES Benefits

Work from home

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5.0
A zippia user wrote a review on Jul 2021
Pros of working at SYKES

flexible hours, work from home, all equipment required to do job provided by Sykes

Cons of working at SYKES

liked everything about the job

SYKES Benefits

work from home job

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2.0
A zippia user wrote a review on Jul 2021
Pros of working at SYKES

If you have the right connections you move up.

Cons of working at SYKES

I like working for Sykes. I just do not like that the Senior AMs will only hire their own favorite candidates.

SYKES Benefits

Paid school tuition and pay for performance

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3.0
A zippia user wrote a review on Feb 2021
Pros of working at SYKES

The people ,Environment

Cons of working at SYKES

Having to make up your day if you miss a day

SYKES Benefits

Agent incentives

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3.0
A zippia user wrote a review on Aug 2020
Pros of working at SYKES

Inbound Calling/retention specialist/

Cons of working at SYKES

lack of communication and inconsistancy of expectaions and job duties

SYKES Benefits

split shift

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The team at SYKES

  • The founders of SYKES are Laurent Uberti and John Sykes.
  • The key people at SYKES are Charles E. Sykes, Laurent Uberti and John Sykes.
Key People
C
Charles E. Sykes
L
Laurent Uberti
J
John Sykes

SYKES Rankings

SYKES is ranked #20 on the Biggest Companies in Florida list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

SYKES salaries

5.3
Salary Score
The average a SYKES salary in the United States is $28,989 per year. SYKES employees in the top 10 percent can make over $41,000 per year, while SYKES employees at the bottom 10 percent earn less than $20,000 per year.
Average SYKES Salary
$13.94
hourly
$28,989 yearly
Updated March 14, 2024

And if you're looking for a job, here are the top jobs SYKES is hiring right now:

  1. Team Manager
  2. Account Manager
  3. Team Leader
  4. Fraud Analyst
  5. Technical Support Specialist

Evaluate SYKES's commitment to diversity and inclusion.

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SYKES diversity

9.8
Diversity Score
We calculated SYKES’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of SYKES’s workforce.
SYKES diversity summary. Zippia estimates SYKES's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated SYKES's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of SYKES's workforce.
  • SYKES has 54,550 employees.
  • 69% of SYKES employees are women, while 31% are men.
  • The most common ethnicity at SYKES is White (65%).
  • 14% of SYKES employees are Black or African American.
  • 12% of SYKES employees are Hispanic or Latino.
  • The average employee at SYKES makes $28,989 per year.
  • SYKES employees are most likely to be members of the democratic party.
  • Employees at SYKES stay with the company for 2.7 years on average.
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SYKES Office Locations

SYKES is headquartered in Tampa, FL

SYKES Financial Performance

9.1
Performance Score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

SYKES currently has 1.7B in revenue. SYKES's most recent quarter produced 448.9m (q2'2021).

SYKES annual revenue

$2B
$1B
$1B
$684M
$342M
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Highest paying SYKES competitors

Compare SYKES salaries to competitors, including TTEC, Lionbridge, and SimulTrans. Employees at TTEC earn the highest average yearly salary of $60,196. The salaries at Lionbridge average $60,007 per year, and the salaries at SimulTrans come in at $50,779 per year.

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SYKES FAQs

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Updated March 14, 2024

Zippia gives an in-depth look into the details of SYKES, including salaries, political affiliations, employee data, and more, in order to inform job seekers about SYKES. The employee data is based on information from people who have self-reported their past or current employments at SYKES. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by SYKES. The data presented on this page does not represent the view of SYKES and its employees or that of Zippia.

SYKES may also be known as or be related to SYKES, SYKES ENTERPRISES INC, Sykes Enterprises, Sykes Enterprises Inc, Sykes Enterprises Incorporated, Sykes Enterprises, Inc., Sykes Enterprises, Incorporated and Sykes.