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The differences between support supervisors and support leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a support supervisor, becoming a support lead takes usually requires 1-2 years. Additionally, a support lead has an average salary of $86,816, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for a support supervisor include excellent interpersonal, customer service and training materials. The most important skills for a support lead are customer service, cash management, and POS.
| Support Supervisor | Support Lead | |
| Yearly Salary | $47,047 | $86,816 |
| Hourly rate | $22.62 | $41.74 |
| Growth Rate | 10% | 10% |
| Number Of Jobs | 96,546 | 98,872 |
| Job Satisfaction | - | - |
| Most Common Degree | Bachelor's Degree, 55% | Bachelor's Degree, 58% |
| Average Age | 47 | 42 |
| Years Of Experience | 6 | 2 |
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Support supervisors and support leads have different pay scales, as shown below.
| Support Supervisor | Support Lead | |
| Average Salary | $47,047 | $86,816 |
| Salary Range | Between $31,000 And $69,000 | Between $63,000 And $118,000 |
| Highest Paying City | San Francisco, CA | San Francisco, CA |
| Highest Paying State | California | California |
| Best Paying Company | Cisco | Apple |
| Best Paying Industry | Technology | - |
There are a few differences between a support supervisor and a support lead in terms of educational background:
| Support Supervisor | Support Lead | |
| Most Common Degree | Bachelor's Degree, 55% | Bachelor's Degree, 58% |
| Most Common Major | Business | Business |
| Most Common College | California State University - Bakersfield | Stanford University |
Here are the differences between support supervisors' and support leads' demographics:
| Support Supervisor | Support Lead | |
| Average Age | 47 | 42 |
| Gender Ratio | Male, 51.8% Female, 48.2% | Male, 52.3% Female, 47.7% |
| Race Ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |