How To Become A Support Supervisor: What It Is and Career Path

What is a support supervisor and how to become one

Updated January 8, 2025

4 min read

Support supervisors are tasked with monitoring the daily operations of an organization. They help the team members with resolving customer complaints. They manage issues that may arise with processes. This is to ensure the prompt delivery of services for customer satisfaction. Furthermore, they conduct assessments of each member of the team to identify their challenges. Likewise, they develop and implement strategies to address them and enable them to reach their maximum potential. Also, they look for business opportunities to generate more revenue and increase the company's profitability.

The minimum educational requirement for this role is a high school diploma or its equivalent. Applicants must have prior experience in a related field. You may be required to have a valid driver's license. You must possess organization, multitasking, leadership, motivation, customer service, and communication skills. Support supervisors earn an average salary of $54,126 per year, equivalent to $26.02 hourly. It falls between $33,000 and $86,000.

ScoreSupport SupervisorUS Average

Salary

3.7

Avg. Salary $47,047

Avg. Salary $59,228

Stability Level

8.0

Growth Rate 10%

Growth Rate 0.3%

Diversity

4.2

Race

American Indian and Alaska Native 0.64%

Asian 5.31%

Black or African American 9.99%

Hispanic or Latino 18.00%

Unknown 4.74%

White 61.32%

Gender

female 48.24%

male 51.76%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress Level

8.0

Stress level is high

7.1 - high

Complexity Level

8.7

Complexity Level is advanced

7 - challenging

Work Life Balance

6.2

Work Life balance is fair

6.4 - fair

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Key steps to become a support supervisor

Explore support supervisor education requirements

Most common support supervisor degrees

Bachelor's

55.1 %

Associate

22.3 %

High School Diploma

8.7 %

Start to develop specific support supervisor skills

Skills	Percentages
Excellent Interpersonal	18.33%
Customer Service	12.49%
Training Materials	5.10%
Patients	4.43%
Performance Evaluations	4.31%

Complete relevant support supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New support supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a support supervisor based on U.S. Bureau of Labor Statistics data and data from real support supervisor resumes.

Research support supervisor duties and responsibilities

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Manage and maintain various departmental desktops, procedures, tip sheets, reports and inventories using SharePoint.
Manage budget allocation, reimbursement, and payroll deductions
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.

Prepare your support supervisor resume

When your background is strong enough, you can start writing your support supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a support supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Support Supervisor Resume templates

Build a professional Support Supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Support Supervisor resume.

Apply for support supervisor jobs

Now it's time to start searching for a support supervisor job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do support supervisors rate their job?

-/5

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Support Supervisor reviews

A zippia user wrote a review on Mar 2020

Pros

Safety of the employees and opportunities to learn and leadership