Support Specialist Jobs in Warrenville, IL

FMA is seeking an IT professional to develop, optimize, and support core business applications by analyzing business processes, maintaining reports and dashboards, and assisting with software integrations and user training. This position is full-time and hybrid (in-person 2 days per week at our Elgin, IL office). Duties include: Develop, maintain, and optimize core business applications. Consult with users to analyze, understand, and support business processes and identify areas to be improved or automated. Develop and maintain reports and dashboards and assist in data analysis to uncover trends, insights, and opportunities for improvement. Support the helpdesk to assist users with operational, hardware, and software problems and questions. Assist Manager in planning and implementing software-related projects. Assist the System Administrator with IT infrastructure and operations tasks. Develop and maintain documentation for application processes and user guides. Coordinate with vendors on software integrations, upgrades, and ongoing support. Train end users on effective use of business systems. Requirements: Bachelor's degree in computer science or related field Three years of directly related work experience Self-starter Strong analytical skills High technical aptitude Detail oriented and process oriented Excellent organization and communication skills Expertise with at least one report writing/data analytics tool such as Crystal Reports Proficiency with relational databases Knowledge of Windows OS, SQL Server, and MS Office Benefits: Health, dental, vision and life insurance; flexible spending plans; 401(k) plan; 529 plan; identity theft plan; generous paid holidays that include Christmas Eve through New Year's Day, as well as paid time off. We also offer flexible work schedule, company-wide bonus plan, paid professional development, and paid memberships. About FMA: FMA unites metal fabrication and manufacturing professionals around a common purpose: to shape the future of our industry, and in turn shape the world. We do this through our charitable foundation, training programs, networking events, publications, and tradeshows. Learn more about us at ***************

Job Title: Customer Support Specialist (Product Resolution) Pay Rate: $25/Hr - $30/Hr Duration: 9 Months Shift: 8 AM - 5 PM is for the Building Automation division. We are looking for a Customer Support Specialist (Product Resolution). We offer a variety of products and services for buildings, including: Systems that connect HVAC, lighting, shades, safety, security, and fire systems. HVAC solutions for improved comfort, energy savings, and IAQ. Fire safety products, systems, and solutions, including detection, alarm, evacuation, and extinguishing. Smart building technologies, applications, and services to help customers achieve their goals. Responsibilities: Fields all incoming technical support requests into the field Support department and is accountable for resolving product information requests and product problem/solution requests. Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Field Support Engineers. Log all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions. Complete company-designated training courses for positions to enhance work performance and career development Participates in special projects to increase the incumbent's role and technical abilities. Requirements: High School diploma or equivalent Excellent communication, conflict resolution, and problem-solving skills High understanding of customer satisfaction and service orientation Technical support for building automation/HVAC such as Fire Alarms, Security Systems, Control Panels, Windows servers, networking, or similar R&D/Engineering products support. Preferred Skills Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience is preferred Proficiency with Microsoft Windows operating system and computer networking is a plus.

"US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time” Role: Customer Advocate Duration : Contract Description: Duties and Responsibilities: • Revenue and Cost Management: Predict revenue, manage costs, and maintain customer satisfaction. • Service and Installation Agreements: Execute service deals, installations, repairs, and system upgrades. • Collaborate with Teams: Work with Customer Service Managers (CSMs) and Project Managers (PMs) to address issues and take corrective actions. • Assist with Payments: Help partners and vendors with payment and billing issues. • Continuous Improvement: Identify and implement ways to enhance service quality and best practices. • Customer Escalations: Assist with resolving customer issues. • Contract Management: Work with the Service Contracts and Subscription Orders (SCSO) team for contract loading, renewals, and change requests. • Document Execution: Execute contract documents and obtain customer purchase orders. • Renewal Process Management: Handle the renewal process for simpler service agreements, including customer inventory updates and vendor pricing changes. • Installations: Close installation agreements. • Change Requests: Manage changes within a customer's contract. • Revenue Forecasting: Participate in accurately forecasting revenue and margins for various agreements and installations. Specific Knowledge/Skills and Requirements: • Education and Experience: Associate degree with 1-3+ years of experience in customer service, support, sales support, or account management. • Financial Understanding: Basic financial knowledge. • Communication Skills: Strong oral and written communication skills. • Computer Skills: Proficiency in MS Office or Google Suite. • Relationship Management: Strong skills in managing relationships. • Customer Focus: A mindset geared towards customer satisfaction. A reasonable, good faith estimate of the $20/hr to $23/hr with Benefits for this position

Job Title: Technical Support Tier 1 - (Product Services - Warranty) Duration: 8+ Months Job Type: Contract Work Type: Onsite Pay rate: $30-30/ Hourly / W2 TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide The below client is with one of our client which is a leading global medical technology company. It offers a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span from prevention and early detection to diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide. Job Description: RESPONSIBILITIES Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests. Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Field Support Engineers. Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions. Escalates more complex problems to Field Support Engineers. Complete company designated training courses for position to enhance work performance and career development Participates in special projects to increase the incumbent's role and technical abilities. REQUIREMENTS: Required Knowledge/Skills, Education, and Experience High School diploma or equivalent Excellent communication, conflict resolution, and problem-solving skills High understanding of customer satisfaction and service orientation Preferred Knowledge/Skills, Education, and Experience Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred Proficiency with Microsoft Windows operating system and computer networking is a plus. TekWissen Group is an equal opportunity employer supporting workforce diversity.

Title: Desktop Support Engineer Client: Quant Trading firm Salary: Up to $150,000 + bonus + exceptional benefits A world-leading Quant Trading firm in Chicago is looking for a talented Desktop Support Engineer . You will diagnose, troubleshoot, and resolve technical issues that impact their mission-critical enterprise and trading environment. You will also gain exposure to providing VIP support to some of the most talented people in the industry. Ideal Requirements: Strong background working in Desktop Support Experience in desktop support: hardware issues, onboarding etc Strong experience in Windows/Linux Experience with Active Directory, Exchange, Azure, O365, ZenDesk Some exposure to Python, PowerShell or Bash (desired, but not essential) What they can offer you: Excellent name to have on your CV Highly attractive compensation Very friendly/collaborative environment Greenfield projects Flat structure, with a clear progression route Great office environment - games rooms, free food, on-site gym, etc. If interested, please apply to have your CV considered. Alternatively, you can reach out to me for a confidential chat directly via email: *********************

Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. Position Purpose The Intake Specialist is part of the Business Development team. The Intake Specialist drives revenue by delivering the highest quality service to our clients. Essential Job Functions & Responsibilities Learn the case type services offered at the firm through our attorney-led comprehensive training program Conduct one-hour interviews with potential clients to determine if they meet the case type requirements set by our legal team Lead Interviews with approved sales scripts and empathy to build rapport with potential clients Confidently help clients with side-by-side assistance from the Intake Managers to improve client experience Educate clients on the benefits of partnering with our firm and the payment options available to them Convert potential leads into admitted clients based on benefits and values of each case type Schedule and regularly follow up with all leads Stay up to date on weekly legal training with firm attorneys Essential Skills, Knowledge & Abilities World class customer service skills Positive attitude Proven ability to meet deadlines Impeccable organizational skills and attention to detail Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Experience in sales or metrics-based environment a plus Minimum Qualifications Excellent verbal and written communication skills Must be bilingual in Spanish and English Schedule M-F 8:30AM-5:00PM Pay Range $23.00-$25.00/hr+performance bonus

About Us Bridge Legal is a hyper growth Legal Tech startup that provides Software, Marketing, and Intake Services for Mass Tort Law firms. Our cloud platform is designed to power the end-to-end client journey for those who have been injured and harmed. Through our software, we enable our law firm clients to fight for the rights of the “little guy” with AI, automation, analytics and workflow. We pride ourselves on being at the forefront of helping provide individuals access to the legal system and bridge the justice gap by enabling law firms to use technology and AI to serve more clients than ever before. At Bridge Legal, we believe that teamwork and collaboration are the key drivers of success. Our team is made up of talented and passionate individuals who work together to achieve our goals and deliver exceptional results. We value open communication, mutual respect, and a willingness to go above and beyond for our customers and each other. If you're looking for a supportive and collaborative work environment where your ideas and contributions are valued, we invite you to join our team. Mission The mission of the Intake Specialist is to help those individuals get connected with our law firm customers by engaging with them and walking them through the process of retaining the firms' services. Status: In Office Outcomes Generating revenue through phone-based communication Knowledge: Develop mastery of subject matter relevant to firm's intake criteria Performance: Exceed targets for New Intakes Started and New Intakes Completed per Day within 30 days Service: Deliver an outstanding level of service that reflects favorably on our law firm customers and leaves a positive lasting impression on their potential clients Professionalism: Ensure that your interactions with the lawyers and staff working for our law firm customers continue to leave them proud to have us representing their firm and delighted to be working with us Accountability: Ensure that all Pending Intakes are followed up with in a timely fashion Culture: Contribute to our culture of hard work, collaboration and driving positive outcomes through your efforts and your interactions with our team Skill and Qualifications: A clear and articulate speaking voice Previous experience in a professional office environment highly desired An outgoing and charismatic personality - You can provide the empathy, humor, and / or professionalism warranted by a given situation Great listening skills - You have an ability to discern the relevant details from the extraneous details in your conversations with potential clients Ability to control a conversation - You ensure necessary topics are covered efficiently without leaving the other person feeling rushed. When questions come up, you provide clear and concise answers before pivoting to the next question of your own that needs to be covered. Patience and empathy - You're comfortable talking to people from all sorts of different backgrounds at a time when they're struggling with a difficult situation. Strong closer - When somebody indicates that they'd like to move forward, you help them swiftly complete the steps necessary to turn that decision into positive action. You ensure that all their questions are answered clearly and accurately so that they feel well-informed and confident in their decision before returning focus to completing the next step. Clear writing ability - You leave detailed notes that are easy for your teammates, the lawyers, and their staff to read and understand. Driven to succeed - You're eager to do whatever is needed for both you and our team to exceed targets. You thrive in a learning environment - You're eager to have others listen to your calls, to embrace constructive feedback, and to incorporate coaching points into your future conversations. You're able to frame your own feedback for others in a positive and non-judgmental way. Flexible / Adaptable - Priorities can sometimes change suddenly and you're ok with that. You can roll with the punches and shift focus as needed to achieve our goals together. What We Offer Competitive compensation with optimized health benefits (medical, vision and dental), 401K and FSA/HSA benefits Unlimited PTO Bonus opportunities based on performance Flexibility for a great work life balance Work building located in the heart of the city with beautiful views Comprehensive training and mentorship on an ongoing basis with career growth opportunities A friendly and diverse work environment with supportive colleagues and leadership team Professional autonomy Bridge Legal is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status as defined by applicable law. We welcome and encourage candidates from diverse backgrounds and experiences to apply for open positions."

6-12+ Month Contract Role Hybrid / 2 days a week onsite in Rosemont, IL Our client is looking to add a Change Management Specialist that will be responsible for the overall change management planning, leadership, documentation, and successful completion of Information Technology projects for a variety of business units and programs. The Change Manager works with the project team, delivery partners, including communications and learning, and customers to create and activate change management strategies, approaches, and plans. Uses change management skills to understand change and stakeholder impact, collaborate, provide thought leadership and support for impacted user communication and training. TYPICAL DUTIES AND RESPONSIBILITIES At the organizational lens the Change Management Specialist will support, but not be limited to: Helping develop, formalize, and champion the change management function across the organization. Partnering with project managers as a change subject matter expert and trusted advisor. Influencing business leaders and managers, to help them think about change from a people focused prospective, and how they can embed effective change management approaches into their own strategies, objectives, plans and deliverables. Working with business stakeholders and change champions to prepare affected business areas and colleagues for transition to new ways of working, including leading and delivering workshops as required For the project lens the Change Management Specialist will support, but not be limited to: Analyzing change impact and understanding stakeholders for technical projects Creating and consulting on change management approaches and plans for technical projects Advising, contributing to and/or supporting change communications - email, intranet, quick reference guides, FAQs, video, digital display, and survey- for technical projects Advising, contributing to and/or supporting training for technical projects Identifying, mitigating, and managing change resistance and people risks for technical projects Measuring change and business outcomes for technical projects Possess a bachelor's degree from an accredited college or university. Required Qualifications Possess a bachelor's degree from an accredited college or university. Five (5) years of full-time experience managing the implementation and support of change Well versed in change management processes, project management processes and lifecycle Strong written and verbal communication skills Proactive, can-do attitude, self-motivated Strong people, relationship, and stakeholder management skills Change management certification, ADKAR or CCMP, preferred but not required Technology, insurance and/or health care experience is a plus The anticipated hourly rate range for this position is ($70/hr-85/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30' if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We seek a highly skilled Technical Support Specialist with extensive experience troubleshooting VoIP, analog telephony, and LAN/WAN networking. This role requires deep knowledge of networking protocols, telecommunication systems, and cellular technologies (4G/5G). You will provide high-quality support, resolving complex technical issues for our customers. Responsibilities: Support and troubleshoot VoIP systems (SIP, RTP, TLS, SRTP), analog telephony, and LAN/WAN networking (TCP/IP, DNS, DHCP, NAT, routing). Configure, deploy, and support networking equipment (switches, routers, firewalls). Monitor and troubleshoot network performance for voice communications (QoS, latency, jitter, packet loss). Assist with cellular technology (4G/5G/LTE) related to telephony and networking. Collaborate with internal teams, maintain accurate documentation, and provide training. Qualifications: Proven technical support experience in VoIP, telephony, and networking. Strong understanding of VoIP protocols (SIP, RTP, etc.) and analog telephony. Solid LAN/WAN networking knowledge, including experience with routers, switches, and firewalls. Excellent communication and customer service skills. Ability to work independently and in a team. Preferred: Knowledge of 4G/5G/LTE and their integration with telephony. Familiarity with cloud-based VoIP and unified communications. Experience with network monitoring tools. Experience with a ticketing system.

Confidential Electronics Company near Des Plaines, IL Electronics Technical Support/Field Service Technician - 45 to 65K; higher for more experience. North American Travel Necessary High performance electronics company seeking to fill full time Tech Support/Field Service Technician. The Technical Support Technician/Field Service Tech will work with internal team and customers to provide technical support in person or on the phone. This position requires a reasonable amount of traveling (USA and maybe Canada) during the week and, on occasion, during the weekends for more complicated customer problems. You will be diagnosing and troubleshooting software and mechanical electronic issues to help our customers install their applications and programs. Also, you will be required to assemble and document product modifications upon request. Responsibilities: Provide technical customer service support for the electronic products Diagnose and troubleshoot mechanical and electrical issues with the product, including programming protocols Take ownership of reported customer issues through their resolution When possible, talk clients through a series of actions, either via phone, email, or chat, until the issue is resolved. Properly escalate unresolved problems to appropriate internal teams Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Prioritize and manage several open issues at one time Follow up with clients to ensure their electronic products are fully functional after troubleshooting Ensure all issues are properly logged / prepare accurate and timely documentation on all inspections, maintenance, and repair work Document technical knowledge in the form of notes and manuals Develop and provide a BOM of product modification Manage record keeping of product modification Provide general Engineering support within the team Assist in the development and execution of testing requirement procedures Complete assignments with minimum supervision Must be able to travel to job sites within US and maybe Canada with little notice Engage with customers at job sites to troubleshoot and solve issues. Write detailed job site visit reports Qualifications: Ideal candidates are highly motivated and driven individuals who are eager to learn Bachelor's Degree or higher in Electrical Engineering Minimum of 3 years of experience in customer service skills Minimum of 2 years of field experience in the manufacturing field of electronics Good understanding of programming protocols Ability to diagnose and troubleshoot technical issues Ability to translate mechanical documents and engineering drawings Ability to provide step-by-step technical help, both written and verbal Demonstrable ability to use electrical and hand tools (e.g. wire strippers, calipers, voltmeter, etc.) and electrical drawings and blueprints Excellent problem-solving and communication skills Great attention to detail with a goal-driven attitude Proficient computer skills with MS Office Confidence in delivering training sessions Strong command of the English Language and strong written skills Reliable transportation required Physical Demands Manual dexterity to perform all job functions Ability to do basic math including measurement conversions. Continually required to stand for long periods of time Continually required to walk Some exposure to extreme heat or cold Continually work near moving mechanical parts Occasionally lift and /or move more than 50 pounds Will need to use ladders, scissor lifts, etc. Specific vision abilities required by this job include: Close vision; Color vision; Depth perception and ability to adjust focus First Shift Typically work in an ambient temperature lab or plant environment Frequently exposed to conditions per normal warehouse operating environment Job Type: Full Time Job opportunity available. Excellent Benefits!

Shift hours: Mon-Fri, 8a-5p Advyzon was recently named to the "Best Places to Work in Fintech" list. Advyzon was founded in 2012 with the purpose of building an intuitive all-in-one technology for advisory firms. Based in Chicago, Illinois, we are a dedicated team of entrepreneurs with decades of experience implementing, servicing, and developing financial technology for financial advisors. With a continuous focus on product innovation and providing superior service to the firms we partner with; we strive to be the best value in advisor technology. Position Summary: We're seeking a Client Support Specialist to join our team! You will be responsible for providing world class front-line product support to both new and existing users. Candidates must have strong communication skills with a passion for client service. This individual will also work closely with the Client Success and Subject Matter Expert teams to ensure all questions and concerns are addressed and resolved in a timely manner. Primary Responsibilities : • Provide expert day-to-day servicing to users on the product. • Drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success within our customer user base. • Contribute to service-improvement initiatives. • Provide feedback to the software development team for product enhancements. Skills/Qualifications: • Bachelor's degree strongly preferred • Two or more years of experience in Financial Services preferred. • Understanding of investment management and/or financial services in order to anticipate the context of user's needs. • Aptitude and willingness to gain complete knowledge of software capabilities in order to provide excellent service to platform users. • Able to perform at a high level in a fast-paced work environment. • Strong customer support focus and the ability to exercise sound professional judgement while working with both external users and internal teams. • Must be organized with a keen attention to detail. • Ability to communicate complex concepts to users in a concise and easy to understand manner. • Proficient skills in Microsoft Excel. BENEFITS SUMMARY: • Healthcare coverage starting at $0 out of pocket for individuals • HSA with annual company contribution ($200/individual, $350/family) • Vision and Dental offered • Deep discounts on supplemental plans (LTD, Critical illness, Hospital stay and Accident) • $50K life and AD&D coverage at no charge • 401K with 100% match for first 3% and 50% match for the next 2% contributed (up to a 5% match) • Unlimited PTO policy

GPA, as part of the Fedrigoni Group, is the market leader in substrate solutions for offset, digital, and wide-format printing, with a comprehensive offering of pressure-sensitive papers, printable films, eco-friendly substrates, digital and specialty papers, and more. Our foundation is built on consistently delivering a wide variety of superior products that help our partners and clients innovate and shape the printing industry. It is our continued focus on developing innovative solutions for our customers and their businesses, combined with the commitment to provide the best products in the marketplace that has positioned us as the industry leader. We are currently looking for a Client Support Specialist to join the team at our headquarters in McCook, IL. The ideal candidate is an experienced customer service professional with 5+ years in order taking, quoting, and tracking shipments, ideally in the paper or printing industry. They should be highly organized, detail-oriented, skilled in ERP/CRM systems, and able to communicate effectively with both customers and internal teams in a fast-paced environment. Primary Function: Serve as liaison between customers and all internal departments to service the customer in a seamless fashion that demonstrates world-class customer service. Ensure clear, precise, timely, accurate, and professional communication to all internal and external customers. Exhibit positive leadership in a manner consistent with the GPA Mission, Core Values, and Annual Corporate Objectives. Primary Responsibilities: Answer inbound customer calls and emails which includes taking orders, answering questions regarding order inquiries, application/product capability, item inventory/price check, product substitution recommendations, custom order processing/lead times, and freight/shipping. Monitor CS correspondence dashboard to navigate daily activity; flexing to change direction, adjusting speed, or requesting additional resources as needed. Use slower times to follow up on orders, process credits, or complete projects or product training initiatives. Proactively communicate to the Sales Team and the customer if any delays or changes to the order occur after confirmation. Report any phone, system, or outage issues immediately to the CSR Lead and IT department (if necessary). Accurately and efficiently process phone, fax email, or web orders, sample requests, and quotes - updating customer account data as necessary. Process custom quotes and orders including, the gathering of appropriate information from the customer regarding the order, establishing and communicating accurate lead times, entering the order with all pertinent information, and communicating to the merchandising team complete and accurate information when requesting custom quotes. Listen and understand customer's needs and where applicable, escalate concerns to the CSR Lead and/or Manager. Problem solve customer situations including - contacting someone in-house to gather information, providing pricing information by looking at system quotes or researching customer billing history, etc. Interact with customers and GPA internal team: Sales, SCP, Finance, Production, and warehouse personnel in a timely, accurate, and professional manner. Ensure clear, accurate, and timely communication of information to Accounting, Marketing, Merchandising, SCP, Sales, and Warehouse teams. Secondary Responsibilities: Work with our Sales Team to inform them of the need for cost and system information updates, where necessary. Assist them with understanding the process of updating information, and as able, input such updates on a limited basis and only as time allows. Monitor product inventory levels while processing information requests and notifying SCP of needs as they arise. Work to process all open cases in a timely manner by expediting requests for information back to the sales team or other departments. Ensure cases are closed in a timely fashion. Provide daily follow-up on open orders, back orders, drop ships, and credit hold orders as necessary. Assist in the development or adjustment of SOPs (Standard Operating Procedures) for Customer Service. Obtain freight quotes from the FedEx Desktop and/or work closely with the Freight Coordinator to determine the most cost-effective and fastest mode of transportation. Keep up to date on new product data or processes as necessary. Attend all scheduled GPA meetings and serve as an active participant. Enter workflows for consignment/mill return. Coordinate pick-ups with the Freight Coordinator for customer returns. Position Requirements: 5+ years of Customer Service Experience order taking, quoting prices, and tracking shipments. High School diploma required, college degree preferred. Paper or printing industry experience is strongly desired. Excellent verbal and written communication skills are a must. Must be organized and detail-oriented and able to juggle multiple priorities routinely. Must have excellent computer and typing skills, as well as proficiency in Microsoft Word and Excel. Experience with ERP CRM, and call-center software required, and advanced Microsoft Office skills are required. Must be able to build strong relationships with returning customers to ensure the most superior customer service possible. Must be able to handle multiple projects in a fast-paced environment. Must be a dependable, self-starter, possessing great follow-up abilities. Must be punctual to accomplish daily responsibilities. Must have a flexible daily schedule to cover co-workers' absences, PTO, etc., and the ability to work overtime when the situation arises. Must be able to work overtime as needed, to ensure timely handling of customer requests. Must be able to digest a large amount of product information and become a subject matter expert as quickly as possible. All post-offer candidates will be subject to the successful completion of a pre-employment background check and drug screen before they can begin employment. GPA offers a competitive compensation package, medical, dental, 401(k), paid time off, and much more. Relocation is not available for this position. GPA is an Equal Opportunity Employer and participates in E-Verify.

The Lead IT Engineer is responsible for implementing, managing, and optimizing Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). This position requires an experienced and technically-oriented Adobe Experience Platform expert who plays a key role in establishing and executing on the corporate strategy for delivering data-driven, personalized customer experiences across digital channels. The Lead IT Engineer collaborates with cross-functional teams to integrate Adobe solutions within the enterprise ecosystem, ensuring seamless data flows, customer identity resolution, and advanced customer journey orchestration. CORE JOB RESPONSIBILITIES: Systems Design: Reviews system designs to ensure appropriate selection of Adobe solutions for personalized customer experiences, resource efficiency, and seamless integration with external systems. Conducts impact analysis and manages associated risks. System Installation & Decommissioning: Manages implementation projects for Adobe Experience Cloud, ensuring effective leadership, smooth data ingestion, transformation, and activation within AEP. Develops and monitors quality plans to recommend optimizations. Testing: Reviews and contributes to integration, regression, acceptance, performance and security test planning within the Marketing Technology landscape. Takes responsibility for integrity of testing and acceptance activities and contributes to the execution of these activities. Change Management: Evaluates risks to service integrity, including availability, performance, security, and compliance, when implementing Adobe-powered business services. Leads the assessment, analysis, development, documentation, and execution of change requests. IT Infrastructure: Provides technical expertise to ensure the correct execution of operational procedures within the Adobe stack. Leads the implementation of enterprise changes and maintenance routines across AEP, Target, CJA, and AJO, providing reports and proposals for improvement. Incident Management: Leads the investigation of escalated incidents related to Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Manages recovery, ensures proper documentation, and oversees resolution. Sourcing: Investigates suppliers and markets, and maintains a broad understanding of the commercial environment, to inform and develop commercial strategies and sourcing plans. Reviews business cases for alternative sourcing models, and on policy and procedures covering the selection of suppliers, tendering, and procurement. ADDITIONAL RESPONSIBILITIES: Implements and manages data ingestion, transformation, and activation within AEP. Designs and builds Real-Time Customer Profiles and audience segmentation while ensuring seamless data flows with external systems. Configures and deploys A/B tests, multivariate tests, and personalization campaigns in Adobe Target. Works with stakeholders to identify optimization opportunities and deliver measurable results. Sets up data sources, workspaces, and visualizations for customer journey analysis in Adobe Customer Journey Analytics (CJA). Collaborates with business teams to derive actionable insights from multi-channel data. Develops and manages customer journeys in Adobe Journey Optimizer (AJO) to deliver real-time personalized experiences. Monitors and optimizes performance for campaigns and workflows. Collaborates with marketing, analytics, and IT teams to align Adobe solutions with business goals. Stays updated on Adobe Experience Cloud advancements and industry best practices. Provides technical leadership and mentorship to junior team members. REQUIREMENTS FOR CONSIDERATION: Bachelor's degree in Computer Science, a related field, or applicable work experience 5+ years of progressive IT engineering experience, including expertise in Adobe Experience Cloud solutions. 3+ years of hands-on experience with Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Proficient in JavaScript, HTML, CSS, REST APIs, data modeling, schema creation, and integrations within AEP. Strong understanding of analytics tools and customer data insights methodologies. Excellent problem-solving skills, strong communication skills, and ability to translate technical concepts for non-technical stakeholders. Knowledge of commonplace and emerging data privacy and governance standards. Skilled and comfortable with tackling complex challenges, either in leading the troubleshooting effort or advising/leading others Experience working with production support and project consultants in an onshore / offshore model Able to prioritize and execute tasks in a high-pressure environment Minimal off-Hours support including 24x7 on-call required Minimal travel required (training/conferences) Experience with Google Cloud Platform is preferred Adobe Certified Expert in AEP, Target, AJO, or CJA preferred

About Us Lamar Johnson Collaborative (LJC) is a team of high-energy professionals. We share a passion for design, a collaborative approach, and a casual culture. We solve challenges by leveraging the collective expertise and ingenuity of the best and brightest minds across development, design, and construction. Lamar Johnson Collaborative attracts a dynamic and diverse group of people who work together to realize our clients' vision. LJC is a growing firm and is recruiting top Building Enclosure talent to join our Technical Assurance Group (TAG) team. TAG is a group of design professionals who work on all aspects of LJC projects. They create and test design solutions to ensure the quality of the design and construction process. TAG also consults with project teams to apply lessons from previous projects to new ones. The Role We Want You For As a Building Enclosure Specialist with design and field knowledge, you will play a critical role in evaluating enclosure systems and details as well as review installations in the field and perform or observe field testing. Your in-depth understanding of construction processes, industry standards, and practical experience in the field will be instrumental in ensuring design intent is translated accurately into built form. Exceptional communication, attention to detail, and ability to collaborate effectively are critical attributes needed for this role to successfully work alongside architects, contractors, and project stakeholders. The Specifics of the Role Review drawings, specifications, and submittals to assess compliance with the contract documents, best practices, industry standards, codes and regulations. Provide technical guidance and support to the construction team during the bidding process, including reviewing contractor proposals, conducting pre-bid meetings, and clarifying design intent. Conduct detailed assessments and evaluations of building envelope systems, including roofing, facade, waterproofing, insulation, and fenestration. Collaborate with project teams, architects, engineers, and contractors to develop effective strategies for building envelope design, construction, and maintenance. Conduct regular site visits to review construction progress, quality, and adherence to the contract documents. Perform on-site field observation and testing to identify potential deficiencies or air/moisture/vapor intrusion leak sources thru building envelopes. Provide recommendations and solutions to address identified issues, ensuring the longevity and performance of building envelope systems. Prepare detailed reports and documentation, outlining findings and recommendations. Coordinate with project teams to resolve design conflicts, change orders, and field-related challenges promptly and effectively. Communicate effectively with clients, explaining complex concepts in a clear and concise manner, and building strong relationships based on trust and expertise. Stay up to date with industry advancements, new materials, and emerging technologies related to building envelope systems. Be familiar with building codes at the national, state, and local levels. Offer training and guidance to junior staff members, sharing your knowledge and fostering their professional growth. Requirements Proven experience as a building enclosure consultant or in a related role within the commercial construction industry. Willingness to travel to project sites as needed. In-depth knowledge of different building enclosure systems, construction methods, materials, and industry best practices. Knowledge of building codes, regulations, and standards related to building enclosure design, construction, and performance. Strong understanding of construction processes, sequencing, and building systems. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, contractors, and project teams. Attention to detail, problem-solving abilities, and the capacity to work under pressure and meet project deadlines. Demonstrated ability to translate design concepts into practical, well-coordinated construction documentation. Working knowledge of AutoCAD, Revit, and/or other relevant architectural software. Bachelor's degree in Architecture or similar field from an accredited institution. Professional licensure as an Architect preferred. Why LJC and Clayco? 2024 Best Places to Work - Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal. 2024 ENR Midwest - Midwest Contractor (#1). 2024 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5). 2024 ENR Top 100 Green Contractors - Green Contractor (Top 5). Benefits Discretionary Annual Bonus: Subject to company and individual performance. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. It is not typical for an individual to be hired at or near the top of the range for the role and compensation decisions are dependent on the facts and circumstances of each case. The LJC Nationwide salary range for this position is approximately $100,000 - $150,000 +/- annually (not adjusted for location).

Datacenter Fiber Specialist Job Type: Full-Time Reports To: Senior Program Manager (AMER Region) The Datacenter Fiber Specialist will be responsible for ensuring the integrity, performance, and security of Microsoft's fiber optic network within datacenter operations. This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support critical deployments, fiber-related break-fix operations, and network expansion. The specialist will provide up to 40 hours per week of expertise during regular business hours, working collaboratively with Microsoft engineering teams, third-party fiber providers, and internal deployment teams to maintain optimal fiber network operations. Key Responsibilities 1. Fiber Management & Maintenance • Prevent fiber cuts, degradation, and outages by proactively monitoring and maintaining the fiber infrastructure. • Perform regular fiber inspections, cleaning, and testing to ensure operational integrity. • Educate and coach Microsoft full-time employees on fiber maintenance and best practices. • Collaborate with suppliers, partners, technicians, and customers to coordinate fiber delivery and management. • Oversee leased and Microsoft-owned fiber to ensure defect-free and on-time delivery of customer capacity. • Plan and manage fiber logistics, infrastructure, and resources required for new data center expansions. • Manage vendor/partner relationships, contracts, and service level agreements (SLAs) for fiber-related operations. • Provide root cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber operations. 2. Fiber Deployment & Testing • Conduct end-to-end fiber testing to validate new installations and troubleshoot existing infrastructure. • Perform optical loss testing, OTDR analysis, insertion loss measurements, reflectance tests, and return loss evaluations. • Ensure all fiber test equipment is calibrated and certified within the past 12 months. • Generate detailed reports of fiber test results in raw and PDF formats for Microsoft engineering teams. • Conduct fiber splicing activities to support break-fix operations and deployment needs (bulk splicing excluded). • Serve as a remote hands expert for Microsoft engineering teams and third-party fiber providers. 3. Data Center Hygiene & Compliance • Inspect fiber paths, patch panels, racks, and ports for proper cleanliness and organization. • Perform remediation tasks such as cable management, labeling updates, and quality assurance measures. • Trace optical jumpers along circuit pathways to verify quality and eliminate congestion or potential damage. • Ensure adherence to industry safety codes, regulations, and best practices for fiber optic installations. 4. Change Management & Troubleshooting • Support fiber-related change management activities, including testing and validation of network modifications. • Act as a subject matter expert (SME) for fiber-related changes within carrier hotels, meet-me rooms, and leased facilities. • Troubleshoot and restore fiber outages, working closely with Microsoft remote engineering teams. • Implement disaster recovery procedures for fiber-related incidents in enterprise environments. Required Qualifications • High School Diploma or equivalent with 3+ years of experience supporting fiber optic networks or large-scale deployments. • Ability to pass Microsoft Cloud Background Check upon hire and every two years thereafter. • Strong knowledge of fiber optics, dark and lit fiber networks, OTDR testing, and fiber maintenance. • Experience in fiber optic splicing, testing, and documentation in field service environments. • Understanding of data center infrastructure, including servers, networking, and rack enclosures. • Proficiency with fiber testing tools, such as fusion splicers, OTDRs, power meters, and fiber identifiers. • Ability to read and interpret fiber optic maps, schematics, and test results. • Willingness to travel and respond to fiber-related issues as needed. Preferred Qualifications • Bachelor's degree in Engineering, Telecommunications, Business Management, or related field. • 10+ years of experience in mission-critical fiber operations within large-scale environments. • 10+ years of experience working with dark and lit fiber providers. • 10+ years of experience in aerial and underground fiber delivery. • 5+ years of experience in outside plant (OSP) and inside plant (ISP) fiber installation, management, and maintenance. • Expertise in fiber splicing, troubleshooting, and documentation. • Background in fiber network design, construction, and best practices. • Knowledge of fiber supply chain, asset management, and logistics. • IT service operations experience with ITIL, MOF, SLA/OLA frameworks. • Familiarity with Microsoft Cloud Services and Platforms (Azure, Office 365, etc.).

Kickstart Your Tech Career in Financial Services Are you passionate about technology? Interested in traveling? Looking to grow your career in a fast-paced financial services environment? MCS Group is thrilled to partner with a world leader in financial technology managed services. This global company provides IT infrastructure to capital markets firms in over 20 countries and is expanding its Technical Support team due to continued success. This is an exciting opportunity that offers: A comprehensive 4-6 week training program in Belfast (all expenses covered). Clear pathways for career progression in IT infrastructure, cybersecurity, and management. The opportunity to work in a dynamic, global environment with cutting-edge technology. The Role: Technical Support Engineer Provide on-site technical support to key financial clients. Troubleshoot and resolve IT issues for internal employees. Follow escalation processes where necessary. Manage and de-escalate customer frustrations effectively. Communicate across multiple business units. Complete comprehensive training with hands-on experience. The Ideal Candidate Minimum two years of technical support experience in Windows infrastructure, Azure, or Active Directory (AD). Strong communication skills with a customer-focused mindset. A competitive, resilient character with the ability to remain calm under pressure. Ability to empathize, assert, and problem-solve effectively. A strong technical acumen in Microsoft systems. A desire to upskill and progress in an IT career. What's in it for you Salary up to $90,000 2 Annual Bonuses Fully covered global travel Industry-leading 4-6 week training program Opportunities for IT certification Long-term career growth and development A social and collaborative work environment And much more Important: The initial training program requires travel to Belfast (all expenses covered). Please apply only if you are open to this opportunity and meet the experience requirements.

Beacon Hill Legal is seeking a Trademark Docketing Specialist to join a national law firm's IP practice group. This is a full time, permanent position, 35 hour work week, HYBRID schedule (in office 3 days a week), full benefits, and competitive compensation up to $85,000. Skills required and Job Duties include the following: At least three (3+) years of IP docketing experience, strong preference in TRADEMARKS, Patents is a PLUS This role involves working closely with attorneys and paralegals to handle trademark correspondence and generate reports, while also training others on established procedures Docket incoming postal and electronic correspondence from foreign associates and from the USPTO for trademark matters Prepare new trademark, domain and copyright applications and other trademark prosecution documents for filing at appropriate trademark offices, including gathering all necessary information from clients regarding same; monitoring and maintaining applications through issuance Prepare and record documents affecting the chain of title for U.S. and International trademarks *Only qualified candidates will be contacted* The firm is actively interviewing candidates, APPLY TODAY!* Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

TITLE: Head Start Grantee Specialist LOCATION: Remote - Must Reside in one of the following states: Illinois, Indiana, Michigan, Minnesota, Ohio, or Wisconsin TRAVEL: Travel required to meet with team and clients. **CONTINGENT UPON AWARD** About Us The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are (our identity) and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results. About the Team We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action. What you'll be part of - TPG Culture At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG. About the Role TPG seeks an experienced Grantee Specialist to support the Office of Head Start (OHS) Training and Technical Assistance (TTA) program. The Grantee Specialist will provide onsite consultation to recipients, governing bodies, directors, and program managers to enhance program capacity, address priority areas, including school readiness, staff training and development, and correct deficiencies and areas of non-compliance identified through the national monitoring system. Key Responsibilities Provide on-site, group, and virtual TTA to grantees related to governance, program management, and fiscal operations, including supporting grantees in the following areas: Correct areas of noncompliance and deficiencies identified through the federal monitoring process. This may require on-site work for periods ranging from one day to several weeks. Development and implement a Quality Improvement Plan (QIP) which addresses root causes of the areas of noncompliance and deficiencies for grantees, as directed by the Office of Head Start (OHS) Regional Office. Improve program oversight and management in areas of concern identified through the Office of Head Start (OHS) Regional Office oversight processes. Maintain regular and timely communication with the appropriate Office of Head Start (OHS) Regional Office staff on the delivery of TTA and progress toward corrective actions or quality improvement. Coordinate TTA with Early Childhood, Family Engagement, Health, and System Specialists to ensure effective integration of management systems TTA that supports improvements to education, family services, and health services, as directed by the Office of Head Start (OHS) Regional Office. Participate in national, regional, and state workgroups and meetings as directed by the Office of Head Start. Support emerging Office of Head Start initiatives and priorities. Minimum Qualifications Bachelor's degree from an accredited university or college. Five years' experience related to program and/or organizational management and/or fiscal operations with Head Start/Early Head Start programs and the development and implementation of comprehensive management systems. 1+ years' experience supporting grant recipients to improve their effectiveness and quality of program operations and management systems. 1+ years' experience providing technical assistance that includes working with governing bodies, management teams, and program staff. 1+ years' experience assisting organizations to address compliance issues. 1+ years' experience facilitating group discussions and presenting to a range of audiences using a variety of formats including virtual modalities. 1+ years' experience analyzing data and assisting programs to make data-driven decisions. Ability to type 45 wpm. Desired Qualifications Fiscal expertise in areas such as budgeting, multiple funding sources, applicable uniform guidance regulations, Head Start specific audits, and the fiscal role of the governing body. Fiscal management experience that includes work with subrecipients and child care partners. Experience analyzing data and assisting programs to make data-driven decisions. Knowledge of Head Start program performance standards and federal regulations. Experience resolving transportation issues within Head Start Programs. Grantee governance experience. Professional Skills Experience with Microsoft Office (Word, Excel, and PowerPoint) is required. Experience using virtual platforms and technologies, i.e., Adobe, Teams, etc. Strong analytical, problem-solving, and decision-making capabilities. Team player with the ability to work in a fast-paced environment. Ability to work with all levels of internal staff, outside clients and vendors. Conditions of Employment Complete a Drug Test. Be at least 21 years of age. Be able to obtain a Tier 2, Non-sensitive Public Trust (Moderate Risk) Clearance. Available to travel as necessary. A valid US Driver's license. Security Clearance/Background Check Requirements Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. Must be a U.S. citizen or Permanent Resident. Residency requirement - 3 consecutive years in the last 5 years. Internal background check to the satisfaction of contract requirements. The Work Environment This is a remote opportunity where occasional travel will be required, as needed. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. Must Reside in one of the following states: Illinois, Indiana, Michigan, Minnesota, Ohio, or Wisconsin. Work Schedule This is a full-time position that typically works business hours Monday through Friday. Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements. Physical Requirements/Working Conditions Standing/Walking/Mobility: Must have mobility to walk sites and attend meetings with other stakeholders and employees. Climbing/Stooping/Kneeling: 10% of the time. Lifting/Pulling/Pushing: 10% of the time. Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods. For more information about the company please visit our website at *********************************** Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to *********************************

This role is predominately remote however some in-office presence is required (2 days per month). The Continuing Medical Education (CME) Specialist works with the Education Team to administer the AOA's Continuing Medical Education (CME) Program and accreditation services. They will support administration and evaluation of internal, external, live, and online CME activities to ensure compliance with accreditation criteria. The CME Specialist will establish a strong rapport with activity participants and providers to advise, educate and coach them through CME processes. In addition, this individual will operationally and administratively support Education staff leadership. Successful execution of responsibilities will require an individual professionally capable of facilitating and tabling, or triaging as appropriate, new issues or circumstances on behalf of Education leadership. They must be willing to take initiative, pay close attention to detail, manage multiple priorities simultaneously, and collaborate effectively across internal and external stakeholder groups. Excellent organizational, time management, and oral/written communication skills are imperative. Strong technical acumen with proficiency in MS Office (Word, Excel, PowerPoint, Outlook, and SharePoint) required. KEY RESPONSIBILITIES INCLUDE: Develop a thorough knowledge of CME accreditation and activity types Learn and be proficient in using CME tracking and learning management systems Assist with CME administrative processes and routine provider inquiries Provide LMS administration support, including maintenance of online courses, evaluations, certificates, routine reporting, and learner technical support Provide logistical support for virtual and live events as scheduled (registration, speakers, CME monitoring, set up) Organize program materials to include presentations, handouts, evaluation reports, and other educational materials as needed Support accreditation processes to maintain compliance with CME requirements (AOA and ACCME) Assist with content/data entry and CME system testing Performs routine administrative duties, such as filing, tabulating, compiling and/or posting records, creating spreadsheets, reports, etc. Update databases and learning management system as directed Effectively communicate with CME providers to obtain relevant information Participate in staff meetings to facilitate quality improvements and efficiencies Work with internal contacts to ensure communications reflect accurate CME information Manage annual invoicing of accreditation fees Monitor department's CME emails and department general phone line, triaging communications to appropriate staff member as needed MINIMUM QUALIFICATIONS Education: High school graduate/GED required, bachelor's degree preferred Experience: Minimum of two years' experience in an office setting with a customer service focus. Experience in continuing medical education (CME), continuing professional development (CPD), health care meeting planning, or general knowledge of CME accreditation criteria are preferred. Licensure or Certification: N/A Special Skills: Project and time management are essential, as well as exceptional technological aptitude. Proficient with Microsoft Office Suite (Word, Excel, Outlook, SharePoint Access). Must be a team player. Detail oriented, have strong organizational skills and can prioritize and multi-task. Excellent interpersonal skills. Exceptional oral and written communication skills required. Frequent interaction with other departments and accredited providers. WORK HOURS AND TRAVEL Ability to work at meetings on weekends and in the evenings, as needed. Potential travel; approximately once per year We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. American Osteopathic Association is unable to sponsor work visas at this time.