Information Technology Desktop Support
Support Specialist Job In Orlando, FL
Job Title: Client Technology Analyst
Employment Type: Contract
Duration: 12 Months
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Job Description:
The Client Technologies Analyst is responsible for the day-to-day, administration, troubleshooting, and maintenance of hardware environments throughout the enterprise. Specifically, the Client Technologies Analyst is charged with providing support and configuration for all hardware environments that the organization's users conduct business. This position supports enterprise-class all hardware environments for a variety of business needs and challenges
Bachelor's degree in computer science, information systems, or business; or equivalent combination of education and relevant experience
Five years of Microsoft Office 2016 experience preferred Five years of desktop systems support experience
Five years set up, configuration, and support of specific desktop systems including Microsoft Windows and Apple operating systems
Five years of experience with Microsoft Intune and JAMF workplace management tools required
Five years of experience with software image creation and maintenance (including PC and Apple computers) required
Five years of experience with mobile device management (i.e. Apple TV, iPads, etc.) required
Five years of experience with Windows PowerShell, CLI, Apple CLI, and scripting required
Five years of experience with Windows Deployment Services and Microsoft Deployment Tools preferred
Five years of knowledge of on-premises Active Directory, Azure Active Directory, and O365 Administration required Five years of knowledge of audio/video products, tele/video conferencing equipment preferred Five years of ability to perform root cause analysis
Essential Position Functions:
• Administer desktop systems to ensure their continued operations through physical inspection and proactive review
• Identify and solve any problems that affect desktop systems
• Respond to requests and incidents in the designated queue of the problem management system
• Coordinate support and repair efforts with vendors and on-site personnel
• Implement new desktop systems according to documented plans and published change control processes
• Develop recommendations for enhancing approaches for support services
• Develop and manage effective working relationships with other departments, groups and personnel
• Provide a minimum of weekly status report updates for current projects
• Recommend the modification and/or configuration of desktop systems to resolve issues and plan for future growth
• Participate in the development and implementation of processes that improve efficiency and enhance productivity
• Provide the troubleshooting and resolution of support issues
• Provide consultation for the evaluation of desktop systems
• Provide the implementation and deployment of new desktop systems
• Participate in the development and implementation of new business processes that improve efficiency and enhance productivity
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules,
• coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• All work responsibilities are subject to having performance goals and/or targets established
Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.
Pre-suit Intake
Support Specialist Job In Orlando, FL
We are a personal injury law firm, looking for a
Pre-Suit Intake/Paralegal
entry level position to work within our Intake Department. The job description/responsibilities include, but are not limited to:
1. At least 1 year of office and/or data entry experience;
2. Ability to handle pressure, interruptions, and multiple projects with frequently changing priorities and deadlines;
3. Ability to work in a fast paced and challenging environment;
4. Exceptional organizational, writing and communication skills;
5. Strong computer knowledge of Microsoft Word, Outlook 2013, Excel, Adobe PRO;
6. Strong interpersonal skills with the ability to take direction.
7. Upload new client(s) detail information into our database (Prevail) system;
8. Contact insurance companies to open all respective claim(s) for our client(s);
9. Prepare client(s) file by submitting all initial letters on behalf of our client(s);
10. Prepare file with any and all investigation follow-ups, such as requesting police reports, investigating witnesses, inspection of property damage.
Working in office and remotely is provided
Must speak Spanish
Our benefits include:
Personal Time Off (PTO) of twelve (12) days per year, 401k benefits within one (1) year of employment, medical insurance, including dental and vision, end-of-year bonuses and others.
If interested, please submit your resume for consideration.
Desktop Support Technician
Support Specialist Job In Orlando, FL
Job Description: -
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Columbia Fire Control Adv Engr Support Specialist
Support Specialist Job In Cape Canaveral, FL
Basic Qualifications
Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience.
CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
General Dynamics Mission Systems has an immediate opening for a Columbia Fire Control Adv Engr Support Specialist. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.
What you will do:
• Sustain and maintain a major project
• Perform requirements analysis, requirements definition, requirements management, functional analysis, performance analysis, system design, detail trade studies, systems integration and test (verification), validation and interface definition studies of subsystem or system elements
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions
• Work under limited direction
• Frequent contact with external customers
• Independently determine approach to solutions
• Contact with Deputy Program Managers Engineering (DPME) and other professionals within the Engineering department and with project teams across the program
• Travel < 20%
What will you bring to the table:
• Ability to implement Alterations, Installation ODs, Field Change Orders (FCOs), etc.
• Define processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility
• Implement test and diagnostic procedures
• Implement installation of Fire Control equipment
• Considerable written and oral communication skills
• Performs technical planning, cost and risk analyses, and supportability and effectiveness analyses for subsystems and system elements
• Ability to propose ideas, solicit input, and provide optimized solutions
• Creative, innovative responsibilities requiring advanced decision-making skills
• Ability to think creatively
• Requirements Management & system modeling tools
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Designs a complete and complex framework, system or product
• Identifies, analyzes and resolves system design weaknesses
• Provide resolution to a diverse range of complex problems
• Ability to Perform detailed technical analyses for a subsystem or system elements
• Considerable knowledge in Microsoft Office applications
What sets you apart:
• Execute V&V and document system verification thru the engineering development lifecycle
• Familiarization SSBN-R
• Installation Experience
• Strong mechanical/electrical aptitude
• Proficient use and understanding of systems engineering concepts, principles, and theories
• Ability to provide system evaluation and test support to ensure all technical security features (e.g., identification, authentication, access control, labeling, and auditing) of the system are considered and function properly
• Ability to provide resolution to a diverse range of complex problems
• Independently determine approach to solutions
• Ability to read and understand mechanical and electrical drawings and interfaces.
• Working Knowledge of Ground / Power Troubleshooting Techniques
• Understanding of Configuration Management
• Considerable knowledge in use and understanding of test engineering concepts, principals and theories
• Ability to communicate issues and alternatives clearly
• Team player who thrives in collaborative environments and revels in team success, meeting and exceeding personal and team commitments
• Ability to multi-task
• Provides resolution to a diverse range of complex problems
• Independently determines approach to solutions
One last thing:
Department of Defense SECRET security clearance is required at time of hire. Applicants selected for the Systems Engineer position will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Workplace options:
This position is fully onsite.
While onsite you will be part of the NOTU Facility at Cape Canaveral Space Force Station.
Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $98,891.00 - USD $107,004.00 /Yr. Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Sr. User Support Specialist
Support Specialist Job In Orlando, FL
Employment Type: Full-Time, Mid Entry Level Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Assist users with various IT-related troubles
* Install and maintain USAO hardware and software
* Physically move IT equipment
* Administer user accounts
* Monitor and diagnose IT systems
* Actively use trouble tickets to follow issues
* Training district users
* Tracking IT equipment
Qualifications:
* Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
* Certain applications may require certification by the software provider.
* Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
* Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Ideally, you will also have:
* Prior experience in automated litigation support preferred.
* Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
* Excellent oral and written communication skills required.
* Pleasant telephone manners are important. Undergraduate degree valued.
Our commitment
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Email: *******************
$75,965 - $109,728 a year
Technical Support Specialist II
Support Specialist Job In Orlando, FL
Full-time Description
Technical Support II assists all levels of support within the technical support department. The primary responsibility is to be the main contact for customers to provide technical support and service for CrossLink products.
Requirements
Essential Responsibilities:
· To receive inbound telephone calls, chat messages, and emails from customers on product questions.
· To provide customers with a user-friendly explanation and follow-ups developing relationships, assurance, and confidence.
· Create Jira Issues and ensure issues are fully documented to allow for a seamless escalation to other personnel.
· Monitor Jira Issues and escalate to ensure problems are handled as expeditiously as possible.
· Analyze customer cases to identify trends and specific customer pain points to drive improvement in service quality and effectiveness.
· User professional judgement to resolve problems.
· Serve as a point of contact for large customers.
· Assist seasonal technical support agent and resolve/report problems.
· Owning and driving various aspects of quality assurance from a technical support team perspective.
· Provide assessment of existing systems and recommend improvement.
· Work effectively either solo or in a team.
· Performs additional related duties as assigned by management.
· Must have excellent communication skills (verbal and written).
· Prepare for and support new products within technical areas.
Preferred Skills:
Associates Degree in Computer Science, or 3 years of experience
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications
2 years Customer Service
Bi-Lingual (English/Spanish)
Basic knowledge of Tax concepts
Salary Description $18.94 - $24.00
OPS HEALTH SUPPORT TECHNICIAN - 64905297
Support Specialist Job In Viera East, FL
Working Title: OPS HEALTH SUPPORT TECHNICIAN - 64905297 Pay Plan: Temp 64905297 Salary: $16.23 per hour Total Compensation Estimator Tool Your Specific Responsibilities:
* Provide basic health services to students under the direct and/or indirect supervision of the Senior Community Health Nursing Supervisor.
* Maintains clean school health clinic unit/work area and does periodic inventory of medical supplies needed.
* Maintains accurate records/documentation of all work performed.
* Establishes and maintains good working relationships with all staff members.
* Attend School Health in-services as scheduled.
* Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
Required Knowledge, Skills, and Abilities:
Utilization of equipment: Computer, print, fax and telephone skills and data entry knowledge.
Ability to administer prescribed medication, perform basic first aid, give CPR (if necessary).
Ability to keep accurate records; ability to document utilizing electronic records; knowledge of basic medical terminology and techniques; ability to work independently; ability to effectively communicate with others through speech and writing; skills with working with children and adolescents.
Qualifications:
Must have CPR and First Aid Certification prior to assignment.
Experience working in a medical setting. Must possess a valid driver's license. Must have transportation in order to travel to Brevard Public Schools in Brevard County, FL. Experience with Microsoft Word, Excel and Outlook.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
Innovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Brevard County, FL
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:
* State of Florida 401(a) FICA Alternative Plan (mandatory)
* Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
* Workers' Compensation (mandatory, if needed)
* Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
* Deferred Compensation (voluntary)
* Employee Assistance Program (voluntary)
* And more!
For a more complete list of benefits, including monthly costs, visit *****************************
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ******************
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
VIERA, FL, US, 32940
Legal Support Specialist
Support Specialist Job In Orlando, FL
Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for a Legal Support Specialist in our Orlando office. We offer competitive compensation and an excellent benefits package.
The Legal Support Specialist will provide high-level legal support to a team of attorneys. Provides a wide range of complex technical, document processing and administrative services in the assigned practice group/department(s).
The successful candidate will effectively manage all aspects of the professional responsibilities of the assigned attorneys. This role also requires extensive coordination with clients. Flexibility to work overtime as needed.
Duties & Responsibilities:
Coordinates creation of legal documents as well as the editing, proofreading and processing of legal documents upon request of assigned attorneys, including correspondence, memoranda, closing documents, pleadings, or other practice specific documents
Maintains legal files (both paper & electronic), organizes and files documents in designated order
Updates case information, scans and organizes legal files
Manages document deliveries and tracks final executed documentation
Receives and evaluates telephone calls for supported attorneys, fielding calls and conveying messages as necessary. Communicates with clients, opposing counsel, courts, and liaisons
Collaborates and works with Administrative Support Coordinators, Paralegals and other legal support team members where applicable
Attends team strategy meetings
Understands firm available resources and leverage most effective resource for desired results
Assists with overflow work and other special projects as assigned
Skills & Competencies:
Skilled in handling administrative tasks such as attorney time entry, travel arrangements and processing invoices and expenses
High attention to detail, outstanding organizational skills and the ability to manage time effectively
Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
Ability to collaborate well in a team
Recognize confidential, sensitive, and proprietary information and maintain such information as confidential
Position also required the ability to work under pressure to meet strict deadlines
Qualifications & Prior Experience:
Bachelor's Degree or equivalent experience is preferred
3 years of experience within a law firm or other professional organization
Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document management and other office technologies
Knowledge of laws, legal codes, court procedures or agency rules of assigned practice group/dept. (ex. State and Federal court filing, including e-filings)
Experience with e-filing Physical Requirements:
While performing the duties of this job, the employee is occasionally required to move from work station or desk, throughout the work area to work independently or with a team, to meet with colleagues or supervisor and retrieve work assignments
This position may also be sedentary and require the employee to sit for extended periods of time
Requires manual dexterity to dial a telephone, enter data into a computer, handle objects and operate tools
Some filing is required and this would entail the ability to lift files, open filing cabinets and bend or stand as necessary
Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.
Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.
Production Support Technician
Support Specialist Job In Orlando, FL
Company Overview: We are a leading IT solutions provider specializing in comprehensive technology services. Our team is dedicated to delivering innovative solutions that empower businesses to achieve their goals through technology.
Position Overview: We are seeking a dedicated and detail-oriented Production Support Technician to join our dynamic team. This entry-level position offers hands-on experience with programming, installing, and handling IT equipment such as tablets, laptops, and phones. The ideal candidate will have a basic understanding of IT equipment and a strong desire to build a career in the IT or computer-related field within our solutions-based warehouse environment.
Key Responsibilities:
Equipment Setup and Configuration: Assist in the programming, installation, and configuration of IT devices, including tablets, laptops, and phones, ensuring they meet operational standards.
Troubleshooting and Maintenance: Identify and resolve technical issues related to hardware and software, performing routine maintenance to ensure optimal functionality.
Inventory Management: Maintain accurate records of equipment inventory, track device allocations, and assist in managing stock levels.
Quality Assurance: Conduct inspections and tests on equipment to verify proper operation before deployment.
Documentation: Create and update technical documentation, including setup procedures and troubleshooting guides.
Collaboration: Work closely with team members to support ongoing projects and contribute to process improvement initiatives.
Qualifications:
Education: High school diploma or equivalent; technical certifications or coursework in IT-related fields are a plus.
Technical Skills: Basic understanding of IT equipment and familiarity with operating systems and software installations.
Communication Skills: Ability to follow instructions and work effectively within a team environment.
Problem-Solving Skills: Basic analytical skills with the ability to identify and resolve technical issues.
Physical Requirements: Ability to lift and move equipment as necessary.
Benefits:
Competitive salary with opportunities for overtime.
Comprehensive training programs to enhance technical skills.
Career advancement opportunities within the company.
Supportive and collaborative work environment.
Application Process: Interested candidates are invited to submit their resume and a brief cover letter outlining their interest in the position and relevant experience.
Equal Opportunity Employer: CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit www.careerxchange.com.
Note: This position is ideal for individuals looking to start their career in the IT field and gain practical experience with a variety of technologies.
#CXCMarch
Regional Support Specialist - Melbourne, FL
Support Specialist Job In Melbourne, FL
We are looking for a Regional Support Specialist (RSS) to join our team and add value to our real estate agent's experience. In this role, you will provide critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents. The RSS will work primarily in one location and will occasionally be asked to support other local offices. They will provide support digitally and in-person while acting as a liaison with our different departments and business partners. In addition, they are responsible for ensuring the agents are supported in their marketing efforts; especially social media strategy and supporting our marketing programs.
This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.
Responsibilities:
Agent Support
* Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
* Support Agents with any technology, process, or operationally related questions
* Promote a friendly, inclusive office culture that reinforces our agent value proposition
* Work with Agent Onboarding team to ensure successful agent onboarding process
Branch Leader Support
* Support and collaborate with Branch Manager to maintain office promotional items, sales meetings, new agent orientations, office culture, and light social media marketing
Office Organization
* In collaboration with facilities and IT partners, ensure all items in the office remain in working order and the office operates smoothly
* Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
* Greet and direct agents/customers
Transaction Support
* Ensure our agents' transactions are complete for compliance, efficiently and accurately processed, commission payments are timely, and adjustments are avoided. Scan physical checks, as needed
* Point of contact, as needed, for following up on missing documentation or escalation of transactional issues
* Database entry and updates - MLS, Transaction Manager
* Systems review of Trident and Transaction Manager, issue resolutions submitted through OnBase system
Minimum Qualifications:
* 2+ years experience in a professional setting with a strong customer first approach; Prior Real Estate office experience preferred
* Experience with marketing support, including marketing tools and social media preferred
* Strong written and verbal communication skills
* Technologically inclined to support basic operating systems including PCs and Macs and ability to navigate computer software
* Proficiency with Microsoft Office
* Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams
* Customer focused, delivery oriented, ability to multi-task
* Willingness to be "nimble" and adjust priorities, as needed
* Ability to travel to additional offices in the region on an as needed basis
Anywhere is proud to offer a comprehensive benefits package to our employees including:
* Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
* 401(k) savings plan with company match
* Paid Time Off to Include Holidays , Vacation Time, and Sick Time
* Paid Family & Paternity Leave
* Life Insurance
* Business Travel Accident Insurance
* All employees receive access to LinkedIn Learning
* Tuition reimbursement for approved programs
* Employee Referral Program
* Adoption Assistance Program
* Employee Assistance Program
* Health and Wellness Program and Incentives
* Employee Discounts
* Employee Resource Groups
Tech Support Specialist - Longwood, FL
Support Specialist Job In Longwood, FL
Information Technology Support Specialist
Technology company located in Longwood Florida has an exciting position for an IT Technology Support Specialist. This position supports a nationwide company with, 40 + branch offices and multiple client sites.
To successfully perform this job, an individual must be able to satisfactorily perform the responsibilities listed below:
General Job Description: Coordinate, manage and implement IT projects for 1000+ user network and offices nationwide.
Major Duties and Responsibilities: Implement and coordinate IT projects, monitoring and management of IT systems, network administration, inventory asset tracking, email and email archive portal management, monitoring of backup systems, Windows Server active directory, Office365, SentinelOne Cloud portal and client end point management, reviewing, drafting, and creating Standard IT Operating Policies and Procedures, helpdesk support and end user training. Other duties as assigned.
Minor Duties and Responsibilities: Hardware break/fix, Windows 7 and 10 operating systems, Microsoft Office troubleshooting, Imaging desktop and notebook computers for deployment.
Qualifications for the Job: A+ Certification and/or Microsoft Certifications a plus but not mandatory. A solid working knowledge of networks, servers, computers, desktops and Microsoft Products such as Microsoft Office 365, Azure Active Directory, Exchange, Teams, SharePoint and operating systems.
Key Competencies: Proven experience as an IT Technician or relevant position, excellent communication skills, outstanding organizational and time-management skills, adaptability and project management.
Salary: Salaried position, pay depends on experience: list salary requirement.
Candidates Must: Be able to lift 50lbs, have a clean driving record and appropriate vehicle insurance coverage.
Some travel required.
Partner Support Specialist
Support Specialist Job In Orlando, FL
Full-time Description
In the role of Partner Support Specialist, you'll work directly with our ISV Partners to support their payments integration with Stax. Stax partners with a wide array of software companies across many different industries, to enable payment acceptance within their platforms. In this role, you'll provide a white glove support experience for your counterparts at our Partner companies.
While much of your day-to-day will consist of customer service and technical troubleshooting, you'll be a true Partner-facing problem-solver. Partners will rely on you to aid them in offering top tier customer support and issue resolution, while equipping them with the tools and critical knowledge to level up their own support efforts. Common types of support include funding research, statement assistance, merchant account updates, and technical matters related to terminals and integrated functionality.
You'll have endless opportunities to level up your own knowledge, both within the payments ecosystem and across industries like healthcare, field services, legal, accounting, ecommerce, and much more.
Key Responsibilities & Objectives
Work closely with your team and internal stakeholders to enhance Partners' support experience, including Partner Support, Engineering, Account Management, Growth Management, and Merchant Advocate teams
Closely monitor and manage a ticketing queue
Respond to Partner support requests within prescribed SLAs
Communicate with Partners to gather clarifying details and context around complex matters
Proactively provide regular updates to Partners and Partner-facing teams until matters are resolved
Creatively identify and execute workarounds and resolutions to technical matters, escalating when necessary
Differentiate between, and diagnose, hardware and software solutions
Explain complex technical issues in easy-to-understand terms
Diligently maintain backlog, internal reports, CRM accuracy, and overall organization
Coordinate troubleshooting efforts across multiple 3rd party vendors in the Partners' or customers' tech stack, providing end-to-end troubleshooting
Work directly with Technical Support Engineer on escalated matters
Provide ongoing feedback to internal teams to help identify trends for potential process and experience enhancements
Special projects as assigned
Requirements
2+ years customer service or account management experience
Unshaking attention to detail
Excellent communication skills, across all mediums (email, phone, chat, etc.)
Ability to build strong bonds with your direct team, internal stakeholders, and Partner contacts
Strong customer empathy and the ability to de-escalate emotional situations
Excellent email etiquette
Ability to work under pressure, in fast-paced environment, while prioritizing workload
Standard proficiency with worksuite software such as Microsoft Office and Google Workspace
Solution-oriented, with the ability to think strategically and creatively while making decisions
Strong work ethic, with a team-first mentality
Coachable and able to take direction and feedback well, yet forward-thinking and willing to challenge the status quo
Strong desire to grow, learn, and contribute to an ever-evolving organization
Housing Recovery Support Specialist
Support Specialist Job In Kissimmee, FL
Job Details Kissimmee, FL Full TimeDescription
The Housing Recovery Support Specialist provides peer support services to people served who experience a serious mental illness, possible co-occurring substance use disorder, and other mental conditions, who are living in Dillingham Apartments. This individual will function as a role model to peers, exhibiting competency in personal recovery, overcoming barriers in remaining successfully housed, and use of coping skills. The Housing Recovery Support Specialist, through shared lived experience will inspire hope, and help individuals develop skills and resources necessary to increase the individual's capacity to be successful and satisfied in their living environment and chances for successful tenancy.
SUPERVISORY RESPONSIBILITIES:
N/A
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.
Serve as an advocate, providing individualized services that connect housing stability and mental wellness, by promoting the self-determination and decision-making abilities of those they serve.
Facilitate both group services for Dillingham residents that provide opportunities for the tenants to gather, share strengths, socialize and build community.
Facilitate individualized services for Dillingham residents and potential residents that meet the diverse needs of the individual and their self-identified goals.
Instruct tenants in daily living skills, socialization skill enhancement and conflict resolution.
Assist in clarifying mental health and recovery goals as appropriate.
Teach and reinforce effective coping strategies and symptom management skills.
Assist and support peers in carrying out daily activities such as personal hygiene, nutrition,
education, meal planning, grocery shopping, food preparation, and other household duties.
Work side by side with the individual to assist them to build financial management skills, access needed entitlements/benefits, reliable transportation, and needed health services through referral, modeling, and support.
Advocate on behalf of individuals with outside service providers.
Provide supportive services to increase interpersonal relationships and leisure skills in areas of interest for the individual.
Assist in maintaining up-to-date, accurate individual records on each assigned individual in the electronic health record, completing recovery capital scales, or DLA20 on an identified basis to ensure measurement-based service outcomes.
Report to direct Supervisor or Designee any suspected, abuse, neglect or exploitation of recipients.
Be familiar with PPBH policies and procedures including the securing of emergency services and the regulations concerning medication administration.
Be familiar with HIPAA regulations and abide by them, assuring individual's rights are met and maintain consumer confidentiality at all times
Participate in agency trainings, meetings, and special events.
Attend regularly scheduled staff meetings and supervision as well as in-service training and development activities.
Other duties as assigned by supervisor.
Qualifications
CORE COMPETENCIES (Hourly):
Demonstrated ability to advocate with participants
Demonstrated ability to keep boundaries and form appropriate professional relationships with participants.
Demonstrated knowledge supportive housing principles and practices,SAMHSA
Permanent Supportive Housing Evidence -Based Practices Kit and SAMHSA Supportive Housing Tenant tools, along with principles of Peer Recovery Support.
Demonstrated consistent behaviors in patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations
Demonstrated ability to adhere to a flex schedule which allows for evening and weekend hours as may be required to respond to individual needs.
Completion of required training CEUs and Certifications for Peer Recovery Support Specialist.
QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and-or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Degree or Equivalent
Peer Support Certificate required (or to be obtained within twelve months of hire)
1 - 2 years' experience working with homeless or low-income individuals, families, those with mental illness (preferred).
1-2 years' experience working with individuals with a mental health diagnosis.
Flexible work hours.
Ability to utilize appropriate tools and approaches for empowering clients (i.e. Motivational interviewing)
Positive coping mechanisms in place and current stability in housing.
Excellent written and verbal communication skills.
Ability to work effectively both independently and as part of a team.
Demonstrate maturity and professionalism even in stressful situations.
Outstanding capacity to build strong relationships with a diverse range of individuals, colleagues, and community partners.
Compassion for people who are struggling with a variety of challenges, including homelessness, mental health, and/or substance use disorder.
Commitment to an empowering, person-centered approach to peer support.
Flexible and adaptable work style.
Familiarity with social service providers and community resources is preferred.
Valid FL driver license and required car insurance level with a willingness to travel in the community and transport individuals as needed.
COMPUTER SKILLS: Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, Power Point), the use of personal computers, and standard office productivity software. Work within an electronic health record environment.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals, and communicate both verbally and in writing. Bi-lingual in English and Spanish preferred
REQUIREMENTS:
A valid Class E Drivers' License for positions that require driving personal or Agency vehicle on Agency business.
Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. (Proof Required)
PPBH is a 24/7 Agency. All employees must be available as needed when required.
PHYSICAL DEMANDS:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to per essential functions.
While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop; kneel; crouch; or, and; and talk or hear..
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate in a fast-paced work environment.
Delivery Support Specialist, Team Lead (Internal Applicants Only)
Support Specialist Job In Orlando, FL
OneRail is seeking a Delivery Support Specialist, Team Lead. The Delivery Support Specialist, Team Lead opening that is currently available MUST be available, willing, and able to work 8-hour shifts between the hours of 7:00 PM to 8:00 PM Monday through Friday (and some weekends).
All Delivery Support Specialist, Team Leads receive a $3.00 per hour pay differential in addition to a $.60 per hour pay differential if the team member is bilingual (Spanish/English). An additional pay differential of $1.00 per hour is provided when working weekends.
To be eligible for consideration, candidates must meet the following criteria:
* Must be an internal candidate (external candidates will not be considered).
* Must have at least six months of employment in current role.
* May not currently be on a Performance Improvement Plan (PIP).
Please note that if you do not meet the qualifications to be eligible for consideration for this role, your application will be automatically rejected
Responsibilities:
* Coach, train, and mentor Delivery Support Specialists as necessary.
* Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to; tracking and troubleshooting, problem resolution, and customer communication.
* Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed most cost-effectively while meeting customer SLA.
* Communicate as needed with the delivery partners to resolve any exceptions that may occur during the delivery.
* Communicate escalations on time for the issue to be resolved with the least amount of customer impact.
* Assist with procedure optimization of scheduling deliveries from our clients.
* Complete order data entry and dispatch if needed.
* Ability to recognize and prioritize tasks based on urgency.
* Engage with the shipper, courier, and guest/end customer as needed.
Requirements:
* Internal experience as a Delivery Support Specialist required
* You must be located in Orlando, Florida
* Demonstrated skills in managing multiple priorities
* Ability to monitor and execute across multiple tasks at any given time
* Quick decision-making skills
* Computer proficiency with web-based applications
* Strong communication abilities
* Excited to be a part of a team environment
* Strong people skills
Patient Support Specialist
Support Specialist Job In Orlando, FL
TMS Tech (Patient Support Specialist)
We are looking for compassionate individuals that want to impact lives by launching a career in healthcare, no experience required. Serenity Healthcare is a rapidly growing healthcare company that is changing the way healthcare is delivered. We need Patient Support Specialists (TMS Technicians) that can help our patients navigate our treatment options and take back their lives.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
What you get
Paid training in TMS Therapy
A career in healthcare with no experience
Medical, dental and vision insurance premiums paid at 90% by Serenity Healthcare
20 days paid time off annually (PTO and holidays)
What you'll do
Provide support to our patients while they go through TMS treatment
Create an environment of compassion, while motivating your patients to complete treatment
Build a relationship of trust and gratitude with your patients
Work with a highly qualified team of providers that can assist with educating and motivating your patients
Who we're looking for
Grounded, empathetic individuals with a desire to help others
Minimum of two years of steady work experience, preferably in customer service
The ability to quickly relate to a variety of people
High School Diploma/ GED.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity's Provided Services
Meet our Patients
2024 - 25 SUPPORT SVCS CLK II (Discipline)
Support Specialist Job In Orlando, FL
Compensation
Salary Schedule
Under direct supervision, the purpose of this position is to perform district based and school based duties associated with general clerical duties in support of the work-site. Such work sites may include a district office setting, a school office setting or a technical center bookstore. Employees in this classification function at a routine accounting/clerical capacity and close out cash registers, type letters and memos, and make daily deposits. Performs related work as directed.
Responsibilities and Qualifications
EXAMPLES OF ESSENTIAL FUNCTIONS
Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
Responds to visitor, customer, parent or student complaints and strives to effectively resolve the issues.
Answers telephone calls and takes messages, provides information and assistance.
Greets visitors including parents and students and customers and provides assistance and information about the work-site.
Schedules appointments, meetings and conferences.
Type letters, reports, correspondence and newsletters.
Maintains inventory of supplies and orders accordingly, prepares inventory reports.
Operates a computer to enter, retrieve, review or modify data; utilizes word processing, database and software programs.
Distributes payroll checks to staff and teachers.
Prepares monthly billing for bookstores.
Maintains filing system.
Operates a variety of machinery, equipment and tools associated with department/work location activities, which may include a typewriter, copy machine or fax.
Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
Responsible for timely and accurate information they maintain as part of their job responsibilities.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class.
The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
MARGINAL FUNCTIONS
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
Performs related duties as directed.
MINIMUM TRAINING AND EXPERIENCE
High school diploma or GED; supplemented by a minimum 2 to 4 months previous experience and/or training involving library work, or any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions.
PERFORMANCE APTITUDES
Data Utilization: Requires the ability to compile, assemble, copy, record and/or transcribe data and/or information according to a prescribed schema or plan. Includes judging whether readily observable functional, structural or compositional characteristics are similar to or divergent from prescribed standards, procedures or routines.
Human Interaction: Requires the ability to exchange information for the purpose of obtaining information or clarifying details. Performs such within well-established policies, procedures and standards.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a variety of reference data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division.
Functional Reasoning: Requires ability to carry out detailed but uninvolved written or oral instructions. Involves routine work according to clearly prescribed standard practices, with some latitude for independent judgment.
Situational Reasoning: Requires the ability to exercise the judgment required in situations characterized by repetitive or short cycle operations covered by set procedures or sequences.
ADA COMPLIANCE
Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.
Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.
The Orange County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals reque
Additional Qualifications
To support the Discipline department.
Senior Engineering Support Specialist
Support Specialist Job In Cape Canaveral, FL
Basic Qualifications
Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 2+ years of job-related experience, or a Master's degree.
CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
ROLE AND POSITION OBJECTIVES:
As a Senior Support Engineer at Cape Canaveral for the Fleet Ballistic Missile Program you will be a member of the Guidance Test Support Team a cross functional team responsible for supporting testing of the D5 Guidance System. You will perform technical functions in support of engineering activities such as set up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electro-mechanical components and systems.
We encourage you to apply if you have any of these skills or preferences:
Troubleshooting Electrical Components
Overhead Crane Operator
Wire wrap
Crimp
Solder
What sets you apart:
Team player who thrives in collaborative environments and revels in team success
Test equipment operation
Commitment to ongoing professional development
Superior communication and collaboration skills
Logistics knowledge
Exercise creative thinking and ideation to advance our business performance.
Computer literate in Microsoft Office
KNOWLEDGE SKILLS AND ABILITIES
Ability to Acquire job skills and learns company policies and procedures to complete routine tasks.
General knowledge and proficiency in the use of related tools and equipment
Ability to fabricate simple hardware as required.
General test equipment knowledge
Our Commitment to You:
An exciting career path with opportunities for continuous learning and development.
Research oriented work, alongside award winning teams developing practical solutions for our nation's security
Flexible schedules with every other Friday off work, if desired (9/80 schedule)
Competitive benefits, including 401k matching, flex time off, paid parental leave, health care benefits, health & wellness programs, employee resource and social groups, and more
See more at gdmissionsystems.com/careers/why-work-for-us/benefits
Workplace options:
This position is fully onsite.
While onsite you will be part of the NOTU Facility at Cape Canaveral Space Force Station.
Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $80,024.00 - USD $86,589.00 /Yr. Company Overview
At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world's most advanced defense platforms even smarter. Our engineers redefine what's possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.
We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.
We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit *************************************************************
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran
Senior User Support Specialist II
Support Specialist Job In Orlando, FL
Employment Type: Full Time, Senior-level Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications.
* 4+ years demonstrated ability to set up and disable Zoom.gov accounts.
* Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
* Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc).
* Demonstrated ability to resolve issues with Zoom.
* 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business.
* Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues.
* 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues).
* 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues.
* 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues.
Qualifications:
* Must have an undergraduate degree.
* Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx).
* Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform.
* Must be a US Citizen upfront.
* Must be able to obtain a Public Trust security clearance.
Our commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Email: *******************
$72,895 - $105,293 a year
Legal Support Specialist
Support Specialist Job In Orlando, FL
Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for a Legal Support Specialist in our Orlando office. We offer competitive compensation and an excellent benefits package.
The Legal Support Specialist will provide high-level legal support to a team of attorneys. Provides a wide range of complex technical, document processing and administrative services in the assigned practice group/department(s).
The successful candidate will effectively manage all aspects of the professional responsibilities of the assigned attorneys. This role also requires extensive coordination with clients. Flexibility to work overtime as needed.
Duties & Responsibilities:
Coordinates creation of legal documents as well as the editing, proofreading and processing of legal documents upon request of assigned attorneys, including correspondence, memoranda, closing documents, pleadings, or other practice specific documents
Maintains legal files (both paper & electronic), organizes and files documents in designated order
Updates case information, scans and organizes legal files
Manages document deliveries and tracks final executed documentation
Receives and evaluates telephone calls for supported attorneys, fielding calls and conveying messages as necessary. Communicates with clients, opposing counsel, courts, and liaisons
Collaborates and works with Administrative Support Coordinators, Paralegals and other legal support team members where applicable
Attends team strategy meetings
Understands firm available resources and leverage most effective resource for desired results
Assists with overflow work and other special projects as assigned
Skills & Competencies:
Skilled in handling administrative tasks such as attorney time entry, travel arrangements and processing invoices and expenses
High attention to detail, outstanding organizational skills and the ability to manage time effectively
Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
Ability to collaborate well in a team
Recognize confidential, sensitive, and proprietary information and maintain such information as confidential
Position also required the ability to work under pressure to meet strict deadlines
Qualifications & Prior Experience:
Bachelor's Degree or equivalent experience is preferred
3 years of experience within a law firm or other professional organization
Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document management and other office technologies
Knowledge of laws, legal codes, court procedures or agency rules of assigned practice group/dept. (ex. State and Federal court filing, including e-filings)
Experience with e-filing Physical Requirements:
While performing the duties of this job, the employee is occasionally required to move from work station or desk, throughout the work area to work independently or with a team, to meet with colleagues or supervisor and retrieve work assignments
This position may also be sedentary and require the employee to sit for extended periods of time
Requires manual dexterity to dial a telephone, enter data into a computer, handle objects and operate tools
Some filing is required and this would entail the ability to lift files, open filing cabinets and bend or stand as necessary
Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.
Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.
SUPPORT SVCS CLK III (starts June 2, 2025)
Support Specialist Job In Orlando, FL
Compensation
Salary Schedule
Under direct supervision, the purpose of this position is to perform duties associated with the day to day operations of the office. Work locations are school based and district based. Employees in this classification function in clerical capacity working with more complex databases, spreadsheets, FTE and student scheduling, and other office functions. Performs related work as directed.
Responsibilities and Qualifications
EXAMPLES OF ESSENTIAL FUNCTIONS
Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
Creates and maintains data bases and spreadsheets to generate reports and statistics; at the elementary level, may include FTE processing and student scheduling.
Requests work orders for office equipment.
Assigns and schedules incoming work order requests.
Maintains inventory of supplies though inventory counts and ordering of supplies.
Screens, prioritizes and routes telephone calls providing customer support and answering routine questions or concerns regarding the school or work location operations.
Reconciles bills and statements, reviewing and searching bills for inconsistencies.
Assists in training new staff members.
Prepare work location payroll, verifying overtime and information on timesheets and certificates of absences.
Prepare purchase order requests.
Manage fixed assets accounts for the school or work location.
Calculate and compile statistical information for month-end or year-end reports.
Maintain various student and staff personnel records.
Performs various routine office duties such as filing and faxing documents, as needed.
Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.
Operates a variety of machinery, equipment, and tools associated with department activities, which may include a typewriter, postage machine, or fax.
Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
Responsible for timely and accurate information they maintain as part of their job responsibilities.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
MARGINAL FUNCTIONS
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
Performs related duties as directed.
MINIMUM TRAINING AND EXPERIENCE
High school diploma or GED; supplemented by up to two (2) years minimum previous experience and/or training involving clerical or secretarial work, or any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions.
PERFORMANCE APTITUDES
Data Utilization: Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Includes performing subsequent actions in relation to these computational operations.
Human Interaction: Requires the ability to exchange information for the purpose of obtaining information or clarifying details. Performs such within well-established policies, procedures and standards.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may require ability to utilize principles of fractions and/or interpret graphs.
Functional Reasoning: Requires ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.
ADA COMPLIANCE
Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.
Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.
The Orange County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.