Support Specialist Jobs in Sunnyvale, CA

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  • Technical Support Analyst - IT

    Center for Social Dynamics

    Support Specialist Job In Sunnyvale, CA

    Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities. We are currently seeking a Technical Support Analyst to join our dynamic and growing team! About Us The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility. We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands. About the Opportunity What's a Technical Support Analyst? Duties & Responsibilities Adheres to CSD's Commitment to Quality Standards and Covid-19 vaccination standards as imposed by OSHA. High attention to detail and task oriented. Provide users with technical support for computer, tablet, and smartphone issues. Stay abreast of advances in technology and the ability to support new technology and systems in the future. Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Setup laptops, phones, and tablets for new hires. Provide weekly new hire orientation and support to all staff. Modify user accounts in Office365 including but not limited to password resets, distribution group management, and contact information updates. Support A/V for office meetings in person and remote using Zoom and Microsoft Teams Printer/Copier troubleshooting Microsoft Intune-Mobile Device Management and encryption for laptops and tablets and personal devices. Zendesk Ticketing System Travel to branch offices on a regular basis, as necessary. Additional job duties as assigned Benefits & Perks Competitive, market pay based on experience, location, and skills Medical benefits Paid time off (PTO) 401k CSD issued cell phone Tuition reduction program - In-House ABA Program - National University for Bachelor's and Master's degrees Requirements About You Requirements & Qualifications Bachelor's degree or equivalent work experience preferred 3-5 years experience in an IT Support role Excellent critical thinking skills and the ability to make data driven decisions to find solutions to complex problems Excellent verbal and written communication skills Excellent interpersonal skills Customer service oriented About Our TRUE Values • Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures, values, and generational dynamics. • Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts. • Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning. • Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause. CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary Description 70,000-76,000
    $49k-88k yearly est. 10d ago
  • Display Technical Specialist

    Pacer Group 4.5company rating

    Support Specialist Job 11 miles from Sunnyvale

    Seeking a Display Technical Specialist to design and develop electrical and optical characteristics for automotive displays. This role involves integrating display optics and electronics with vehicle electrical architecture, UI/UX, and infotainment systems. Responsible for end-to-end product development from concept to production, ensuring quality, performance, and seamless integration. Key Responsibilities: Define display electrical and optical characteristics, product requirements, and test plans. Design and manufacture prototypes, fixtures, and test setups for display validation. Manage suppliers and coordinate with cross-functional teams (UI/UX, interiors, software, quality). Support mass production ramp-up, field issue resolution, and cost reduction efforts. Establish robust manufacturing processes and ensure alignment with vehicle program timelines. Requirements: 8+ years of experience in electromechanical product design & development. Expertise in display technologies (Edge-Lit LCD, Local Dimming LCD, OLED) and TFT backplanes (LTPS, Oxide). Knowledge of display specifications (resolution, LED pitch, luminance, color uniformity, gamut). Experience in display electrical systems (FPD-LINK, Timing Controllers, LED Drivers, SPI/I2C, Touch Control). Familiarity with display component selection, PCB design, connector integration, and wiring harnesses. Understanding of display panel fabrication, SMT, and PCB assembly in mass production. B.S. in Mechanical, Optomechanical, or Electrical Engineering (Master's preferred). Strong communication skills and ability to collaborate with engineering and manufacturing teams. Preferred: Experience in consumer electronics or automotive display development. Background in Tier 2/Tier 3 display suppliers for display manufacturing and engineering.
    $77k-114k yearly est. 5d ago
  • Technical Support Analyst

    Peyton Resource Group 3.5company rating

    Support Specialist Job In Sunnyvale, CA

    Under minimal supervision, provides higher level support to field-based analysts assigned to his or her team or designated area, frequently handling non-standard issues, or those for which no resolution has been found. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives, develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes information systems operations at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. Provides technical support for Field based analysts when required. Creates documentation for self-help support and to assist other IT personnel with support. Creates and delivers highly complex solutions and processes and implements projects at an advanced technical level regarding systems operations. Analyzes and evaluates information systems operations and provides expert technical direction and recommendations to improve utilization. Identifies potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform. Acts as a liaison with clients, vendors and technical IT groups. Builds and manages ongoing relationships with business stakeholders in IT and Administrative Services. Assumes responsibility to coordinate solutions when needed. Reports on process and system performance to manager. Assists with the restoration of IT services at locations impacted by catastrophic events or unforeseen circumstances. Conducts training for, and directs the efforts of, end users, outside vendors and less experienced staff. Facilitates and assists with software update distributions (major deployments at satellite locations). Provides 24x7 on call support as required. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Bachelor's Degree in Computer Science, MIS, Business Administration or similar area of study. Five years of related experience. An additional four years of related experience may substitute for the Bachelor's degree. Certificates, Licenses, Registrations or Other Requirements: MCP, ITIL, CCNA. Advanced knowledge or skills in one or more of the following is required: o Computer/software installation, maintenance, and trouble-shooting. o Microsoft Word, Outlook, Excel, Visio, Project, and PowerPoint. o SharePoint Setup. o Basic Server support, including backup/restoration methods, troubleshooting, and problem resolution. o Telephony systems and wireless devices (blackberries, aircards). o Disaster recovery procedures as specified in Corporate guidelines. o Scripting, program design, packaging, imaging, or similar experience to aid in the design, creation, and implementation software tools meant to assist Field Based personnel.
    $47k-89k yearly est. 12d ago
  • Technical Support

    Xtool Retail Studio

    Support Specialist Job 3 miles from Sunnyvale

    Key Responsibilities Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues. Documentation and Solution Development: Maintain documentation of product-related issues and develop corresponding technical solutions Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution. Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshooting ticket data in the customer relationship management system, typically Zendesk, and regularly file related analysis reports. Qualifications & Requirements Educational Background: Bachelor's degree or higher preferably in a science, technology, or engineering field. Candidates should be native English speakers, but those who demonstrate proficiency in Chinese (listening, speaking, reading, and writing) will have an additional advantage Experience: At least 2 years of technical support service experience; familiar with customer service workflows. Problem-Solving Skills: Driven by logical thinking and analytical thinking in identifying the root cause of issues Proactive Approach: Proactively develop solutions to identified issues and effectively resolve them through communication and collaboration. Service and Risk Management: Possess strong service awareness and the ability to identify potential service or quality risks. Execution and Learning Ability: Strong execution skills, quick learner, and ability to summarize key information effectively.
    $41k-68k yearly est. 15d ago
  • Control Systems Specialist (Foxboro)

    Contech Control Services

    Support Specialist Job 45 miles from Sunnyvale

    Martinez, CA (Embedded on client's site) Contech Control Services is seeking team-oriented professionals who have hands-on knowledge of Distributive Control Systems (DCS), specifically Foxboro IA/EVO/Galaxy configuration, graphics, system architecture, and logic programming of plant control systems. Primary Duties and Responsibilities: The Control System Specialist performs a wide range of duties including some or all of the following: Responsible for design, specification, selection, and services relating to control systems including basic process control systems, safety systems, communications, etc. Candidate will plan, budget, organize and control an important segment of a typical automation project. Responsible to assist with control philosophy and/or functional descriptions. Communicate progress to project manager for inclusion into reports to client. Responsible for quality of the control system portion of the project Requirements: The Control System Specialist requirements include, but are not limited to, the following: BS in Engineering field required Hands-on configuration experience using Foxboro IA and EVO / Galaxy Batch configuration is a plus Configuration experience on any other SIS, DCS, PLC, or HMI system is required PE License is a plus 10+ years of control system engineering experience Demonstrated experience in technical execution on both FEL/FEED and EPC projects in the chemical and petrochemical industry Knowledge of Microsoft software products Working conditions are as follows: Position Type: Full Time, Full Benefits Standard Hours: Monday - Friday (on-site) Overtime: Occasionally, paid by hourly rate Range: 6 month, with possible extension Travel: 20% maximum Job Type: Full-time Applicants must be authorized to work for ANY employer in the U.S without any sponsorship.
    $94k-141k yearly est. 3d ago
  • Administrative Support Specialist

    Medasource 4.2company rating

    Support Specialist Job 22 miles from Sunnyvale

    Seeking a highly motivated Administrative Specialist to join the Research Division's Cardiovascular and Metabolic (CVM) Section to support the Section Associate Director and investigators. Responsibilities: Independently plans and executes information maintenance and distribution by drafting standard and nonstandard presentations, detailed correspondence, and reports. Executes workflow independently by assisting in the novel resolution of standard and nonstandard requests from department managers on an ad-hoc basis. Contributes to event coordination by beginning to develop relationships with leaders' assistants and an understanding of organizational hierarchy when coordinating and calendaring meetings for directors and their direct teams. Contributes to event execution by assisting senior colleagues to gather materials, plan, and arrange medium-scale events. Enacts data maintenance and management by integrating department data and documentation retention policies into all products. Requirements: 3+ years of experience supporting executives or high level individuals Excellent organizational skills Verbal and communication skills Experience organizing and coordinating large scale events
    $41k-50k yearly est. 19d ago
  • Application Support Specialist

    Leadstack Inc.

    Support Specialist Job 36 miles from Sunnyvale

    Job Title: Application Support Specialist Duration: 8 Months Contract Pay Range: $32/hr - $36/hour Must have Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP) Position Summary: We are seeking a highly motivated and proactive Application support specialist to join our team. This role will be responsible for ensuring the smooth operation of our Application integrations, providing timely support to cross-functional teams, and implementing simple business-requested enhancements. The ideal candidate will possess a strong understanding of Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP), along with excellent communication and problem-solving skills. They will be a reliable and responsive individual, capable of working effectively in a fast-paced environment and available to address issues promptly. Responsibilities: Incident Management & Monitoring: Continuously monitor JIRA dashboards to identify integration failures and performance issues. Take immediate action to investigate and resolve incidents, collaborating with cross-functional teams (development, operations, business analysts) to ensure timely resolution. Document incident resolution steps (Maintain runbook) and contribute to knowledge base updates. Support & Troubleshooting: Provide timely and accurate responses to queries from cross-functional teams regarding integration status (e.g., invoice or Inventory status or tracking). Troubleshoot and resolve integration-related issues, including data discrepancies, connectivity problems, and process failures. Perform month-end activities, release activities and other support activities. Perform pre & post integration activities like stop or start jobs and perform validation activities Support Finance, SCM & Payroll integrations. Technical Expertise: Utilize strong knowledge of Boomi platform for integration development and troubleshooting. Employ SQL skills for data analysis, querying, and manipulation. Apply understanding of SFTP and HTTP protocols for secure data transfer and web service communication. Preferred Qualifications: Experience with cloud-based integration platforms. Having certification in any integration platform is a plus (Boomi) Knowledge of enterprise application integration (EAI) patterns. Experience with JIRA or other ticketing systems. Required Skills & Experience: Hands-on experience with Boomi, Salesforce, . Strong understanding of integration concepts and development best practices. At least 1 years of experience on working with Business applications like Oracle, Workday, Salesforce, AWS etc.. Proficiency in SQL for data querying and manipulation. Solid understanding of SFTP and HTTP protocols. Ability to support SOAP & REST based APIs Need to support home grown applications Experience with data of all kinds for data formats like XML,JSON etc.. Experience with incident management and troubleshooting. Proven ability to collaborate effectively with cross-functional teams. Excellent communication (written and verbal) and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. 1 Ability to support month end activities such as invoice processing, data reconciliations Quarterly Maintenance Activities like major releases, Off-Cycle Payroll processing. Experience Payroll, finance, ERP and SCM integrations.
    $32 hourly 3d ago
  • Capital Program Specialist

    Softworld, a Kelly Company 4.3company rating

    Support Specialist Job 13 miles from Sunnyvale

    Compensation Range: $95,268 - $140,000 Employment Type: Full-time Travel Requirements: Minimal to none - primarily in-office The Capital Program Specialist plays a pivotal role in analyzing and optimizing the Capital Improvement Program (CIP). This role ensures projects align with business priorities and operational goals by evaluating financial performance, monitoring capital expenditures, and delivering actionable insights to leadership. The Capital Program Specialist serves as a liaison between Engineering, Finance, and Operations, ensuring efficient execution of capital projects while maintaining compliance with policies and regulatory requirements. Key Responsibilities Provide strategic analysis and guidance to optimize the CIP, ensuring alignment with company priorities and operational goals. Refine capital spending forecasts and budgets by incorporating changes in project scopes, schedules, and costs, delivering actionable recommendations to address variances. Design and maintain performance dashboards and key metrics to track CIP progress, financial performance, and risk management, supporting data-driven decision-making. Collaborate with cross-functional teams to prioritize and implement capital projects, ensuring effective communication and seamless execution across departments. Conduct program audits and quality assurance reviews to ensure compliance with policies and identify opportunities for improvement. Support the development and monitoring of annual and multi-year CIP budgets, including regulatory compliance for General Rate Cases. Analyze and prepare detailed reports on program performance, including variance analyses and progress evaluations, to inform leadership and drive continuous improvement. Preferred Technical Skills & Qualifications Strong analytical skills with the ability to assess data and provide actionable recommendations. Expertise in financial analysis, capital program planning, and forecasting. Advanced Excel skills for spreadsheet management and financial modeling. Experience pulling and analyzing financial numbers from financial applications. Background in Capital Improvement Projects (CIP), particularly in utilities or public works. Effective communication skills, both verbal and written, to engage with project engineers and key stakeholders. Familiarity with utility-based capital projects and industry best practices. Education & Experience Requirements Bachelor's degree in Project Management, Finance, Business, or a related field. Minimum of five years of experience in capital planning, project management, financial analysis, or a related role. Experience in the utilities or public works sector (utilities preferred). Proven ability to collaborate across departments and provide data-driven recommendations to leadership. This position offers a challenging and rewarding work environment, competitive salary, and an excellent benefits package while making a meaningful impact on critical infrastructure projects.
    $95.3k-140k yearly 11d ago
  • IT Support

    Hydsoft Co., Ltd.

    Support Specialist Job 13 miles from Sunnyvale

    About the Role ● Provide comprehensive IT support, resolving Tier 1, and 2 issues and following through on issue resolution to completion. ● Respond to help desk inquiries promptly and take corrective actions to solve problems with minimum impact to the customer ● Address the IT portion of employee onboarding and offboarding transitions. ● Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues both in person or remotely. ● Provide IT or application training to employees. ● Document support tasks and create processes when needed ● Support and maintain video conferencing room, badge system, and security system. ● Perform routine maintenance and reviews on IT equipment and services. ● Work on IT projects as assigned About You ● Ability to read and understand Chinese ● 2 years of experience as an IT Help Desk/Support Technician ● Thorough understanding of Networking concepts such as Network protocols, TCP/ IP, DHCP, and DNS. ● Experience with basic networking troubleshooting ● Experience setting up systems from scratch ● Experience working with different OS (Windows, MacOS, and Linux) ● Hands-on experience working with a ticketing system. ● Possess good verbal and written communication skills ● Possess the ability to multitask ● Basic experience managing Google Workspace, Microsoft Active Directory, Zoom, etc. ● Ability to lift 50 lbs. Benefits: 401(k) Health insurance Life insurance If you have interests, please send your resume to ********************
    $46k-80k yearly est. 3d ago
  • Administrative and Marketing Support Specialist

    Marin Builders Association

    Support Specialist Job 50 miles from Sunnyvale

    Job Title: Administrative & Marketing Support Specialist Reports to: CEO The Marin Builders Association (MBA) is seeking a highly organized, self-motivated, and versatile Administrative & Marketing Support Specialist to join our team on a part-time basis. This role is ideal for a self-starter with strong administrative skills, a passion for marketing, and a drive to enhance member engagement. The primary responsibility is to ensure smooth communication and administrative processes between members and staff, while supporting marketing efforts and member services. A "can-do" attitude, strong initiative, and the ability to prioritize and manage multiple tasks based on team and member needs are key to success in this role. The ideal candidate will be a self-starter who can work effectively with minimal direction and take ownership of objectives. Primary Function: The overall responsibility of the Administrative & Marketing Support Specialist is to maintain efficient communication between members and staff, ensure that website content is up-to-date, and add value to our members by providing effective communication, referral business, and promoting their businesses. This role also plays a critical part in generating revenue through facility rentals, fundraising, and supporting event coordination. Key Responsibilities: Administrative Support: Act as the first point of contact for calls and visitors, screening and directing calls to appropriate individuals and greeting guests with a friendly and professional attitude. Maintain the website by posting calendar events, news releases, and job opportunities within 1-3 days of receipt, depending on urgency. Handle administrative duties including managing the Outlook calendar, billing, booking and managing facility rentals, updating biweekly staff agendas and newsletter outlines, generating recurring member communications (print and digital). Update permit archives and pre-qualification lists biweekly. Create and update web pages at marinbuilders.com and marinconstructiontraining.com within 1-2 days of change (using CMS, LiveEdit, GoDaddy, WordPress). Create and manage Google Posts on a biweekly basis. Assist with maintaining and organizing the Member Zone database and company server. Handle public inquiries and “Requests for Proposal” by providing referrals to members within 2 business days. Manage the distribution of incoming projects to be posted on the Online Plan Service. Marketing & Member Support: Create compelling social media posts, graphics, and video content that resonate with MBA's target audience (members, potential members, and the community). Monitor social media platforms for member activity, industry trends, and opportunities for engagement. Assist in creating digital marketing materials for membership recruitment, programs, and events, ensuring brand consistency and alignment with MBA's strategic goals. Provide training and support to new and existing members on using the Member Zone platform to post jobs, submit news releases, and promote events. Regularly audit and update content within the Member Zone to ensure accuracy and relevance. Event & Fundraising Support: Assist with planning, promoting, and executing MBA events, such as networking events, educational seminars, and industry-related community outreach initiatives. Develop marketing and promotional materials for events, including flyers, social media posts, and email campaigns. Provide on-site support for events, ensuring smooth operations and positive member experiences. Collaborate with the team to update and organize the Member Zone database and assist with increasing the newsletter open rate through consistent member communication and email address updates. Work on fundraising efforts by planning, coordinating, and setting up events. Secure several dozen raffle and auction donations for the annual golf classic and crab fest events, as well as promotional donations for events. Skills and Qualifications: Strong multitasking, collaboration, and prioritization skills, with the ability to balance the needs of the team and members effectively. A self-starter with the ability to work independently, take initiative, and manage responsibilities with minimal supervision. Proficiency in Microsoft Outlook, Word, Excel, and database management (such as Member Zone). Familiarity with website content management systems (CMS/Live Edit). Strong organizational skills and the ability to manage time effectively. Excellent written and verbal communication skills, with the ability to compose professional correspondence. Friendly, courteous, approachable, and positive disposition. Experience creating engaging social media content and managing social media accounts for organizations or businesses. Familiarity with member management platforms (such as MemberZone, Wild Apricot, or similar) is a plus. Previous experience in event planning, marketing campaigns, or member engagement is a plus. Experience in fundraising and facility rental management is preferred. Knowledge of community-based organizations, grassroots engagement, and member-driven programs is a plus. Ability to speak Spanish is a plus. Objectives/Results: Staff and members are kept informed with timely updates on the website and in communication. The Marin Builders database and website remain current and organized. Calls and emails are answered promptly, with responses provided within one business day. All correspondence is archived in an organized manner. Revenue is generated from facility rentals, auction, and raffle proceeds. Local projects are easily accessible on the Golden State Plan Service. Positive testimonials are received from members regarding the value of their association with MBA and their membership experience. Compensation & Benefits: Competitive hourly wage based on experience. Flexible work schedule. Professional development opportunities. Bonuses and incentive options. Opportunity for growth. Supportive and collaborative team environment. How to Apply: Interested candidates should submit a resume, cover letter, and portfolio (if applicable) to **********************.
    $52k-83k yearly est. 5d ago
  • Client Support Specialist

    Equitable Advisors

    Support Specialist Job 37 miles from Sunnyvale

    Client Support Role Salary: Commensurate with experience, approximately $60,000 per year plus potential bonuses About Us: Financial Planning Firm who strives to be the premier firm in the Bay Area for comprehensive planning. We pride ourselves on our service to our clients and having them feel like they are part of our family as we help them reach their goals. We also pride ourselves on creating a fun work environment with a strong camaraderie amongst the advisors and staff. Job Description: We are seeking a dedicated and skilled Client Support Professional to join our team. The ideal candidate will possess excellent communication skills, a strong analytical mindset, and the ability to build and maintain client relationships. This role involves a mix of client interaction, financial analysis, and marketing efforts. Key Responsibilities: Client Interaction: Call clients to schedule meetings and follow up on inquiries. Send emails to clients requesting information and confirming meetings. Financial Analysis: Run analysis on clients' portfolios using financial planning tools and Morningstar analysis. Develop comprehensive financial plans tailored to clients' needs. Present investment recommendations to clients and prospects. Marketing and Networking: Engage in social media marketing to generate prospects. Attend networking meetings and help organize such events for other advisors. Additional Tasks: Undertake various tasks as needed to support the team and enhance client service. Qualifications: Preferred Financial Services Licenses. Proven experience in financial services Strong analytical skills and proficiency in financial planning tools Excellent communication and interpersonal skills Ability to work independently and as part of a team Familiarity with social media marketing and networking strategies Bachelor's degree 2+ Years experience in business office setting Legally authorized to work in the United States Benefits: Competitive salary commensurate with experience Comprehensive benefits package offered. Opportunities for professional development and growth Supportive and collaborative work environment Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
    $36k-54k yearly est. 4d ago
  • IT Technician/IT Specialist/DeskSide Technician

    Ehub Global Inc.

    Support Specialist Job 37 miles from Sunnyvale

    Job Title: IT Technician Mode: Contract Job responsibilities: This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
    $84k-123k yearly est. 3d ago
  • Desktop Support Technician - SF

    Eleven Recruiting

    Support Specialist Job 36 miles from Sunnyvale

    We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking an experienced Senior Desktop Support Technician to join their team in San Francisco, California! Responsibilities: Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up. Perform remote and on-site troubleshooting through efficient troubleshooting methodology. Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change. Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up. Proactively reach out to customers about their technology needs and address issues before they occur. Follow up with customers to ensure their technology needs are being met and issues are resolved. Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation. Track and thoroughly detail technology issues through service management system. Identify issues, propose solutions, and test new technologies or process changes. Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions. Qualifications: Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems. Proven excellence in customer service, interpersonal and customer-facing skills. Strong listening and problem-solving skills. Provides prompt, clear, and ongoing communication with end users to define clear expectations. Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools. Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP. Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals. Understanding of servers; experience working with/troubleshooting onsite rack, router, switch, etc. Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity. Fluency with Microsoft Office and strong troubleshooting knowledge; O365/Azure a plus. Experience working with a service management system (ServiceNow, Remedy, Jira, etc.). Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively. End user-focused, excellent communication skills, and best-in-class customer support. BSc/BA in IT, Computer Science, or relevant field is preferred.
    $43k-59k yearly est. 24d ago
  • Technical Support Engineer

    Bluetti

    Support Specialist Job 36 miles from Sunnyvale

    KEY ROLES: 1,Identify, qualify, and present residential solar and ESS solutions based on customer business and technical requirements. 2,Evaluate the conformance of products and solutions including residential solar inverters, ESS, EVSE and related components to US performance standards 3,Assure customers have all the appropriate technical and product information required for their due diligence on our product offering. 4,Coordinate and guide clients on test events, procedures, and requirements. 5,Generate, edit, and revise test reports and documentation. Maintain client confidentiality. 6,Work with sales to expand client base by supporting marketing leads and be a key contributor for customer interactions during sales cycle 7,Travel to customer sites to perform site walks to determine site conditions and challenges for estimation and installation 8,Be available as a technical consult for the troubleshooting during installation and?maintenance 9,Work with the Engineering/Applications team to understand and communicate technical requirements 10,Develop competency to become a technical lead 11,Perform other duties as assigned. QUALIFICATION REQUIREMENTS: 1,Licensed Professional Engineer (Electrical) in CA is preferred 2,Bachelor's degree in Engineering (Electrical or Mechanical preferred) 3,Over 5 years of experience in distributed energy, solar, batteries, fuel cells and micro-grids 4,Thorough understanding of Residential Solar and ESS Design, including system and component level solutions, production modeling, parts & components, and electrical tie in methods 5,Deep understanding of the NEC and relevant electrical codes, including those specific to the States where PE licenses are held 6,Ability to problem solve, think creatively, and timely resolve personnel and project related issues 7,Excellent organization, documentation, and communication skills 8,Ability to travel nationally 25% max and be the face of Bluetti for site visits and sales presentations. 9,Familiar with the installation of various brands of ESS (Tesla, Franklin, Enphase, etc.), those who have worked as a technical support engineer for equipment manufacturers are preferred. Job Type: Full-time Pay: $7,000.00 - $10,000.00 per month
    $7k-10k monthly 26d ago
  • Fine Jewelry Specialist

    Circa 4.4company rating

    Support Specialist Job 13 miles from Sunnyvale

    We are Worthy & CIRCA Jewels. Our combined businesses are here to remake the world of pre-owned luxury jewelry. We use our expertise, technology and connections to get jewelry sellers the absolute most for their jewelry. We are passionate about quality, sustainability, and the valuation of finely crafted jewels. Today, we are the most trusted buyers of diamonds, fine jewelry and luxury watches on the planet. We are a group of people that are not only passionate about our work but about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do. This role will be the only individual in a new office that we are looking to open in the San Jose/Cupertino/Palo Alto area. You may spend a few days each week in our satellite office in Palo Alto which is managed by the Jewelry Specialist in San Francisco. What You'll Do Meet with clients, evaluate jewelry items for purchase both virtually and in-person. Build and cultivate a seller community in your location. Manage a schedule of physical and virtual appointments. Use your trust-building skills to make offers to clients to purchase their jewelry. Take part in ongoing training with the buying team on new and existing trends. Follow up with clients to produce results gaining insight into client experience through various proprietary software programs. Manage inventory entries and shipments for the purchased product. Report purchase activity to municipal authorities. Who You Are Strategic thinker, capable of conceptualizing, developing and articulating strategic vision and influencing an organization to move toward that vision Proven track record of delivering results in a dynamic, high-growth environment Drives toward goals, takes initiative A strong, and kind communicator with professional direct verbal & written skills Ability to work cross functionally with different teams and company stakeholders Highly organized with the ability adapt to changing business needs and ability to manage multiple moving parts Self-motivated and results-oriented, strategic thinker with an ability to learn, contribute, and are willing to take full ownership over Seller Support What You Have Ability to participate and complete a three-month training period in New York City. Lodging and monthly stipend will be provided by our company. Ability to travel a couple times per year to assist other locations in the US. Completed coursework from the GIA or other relevant trade associations; GG certification preferred. Experience in the luxury goods industry and interfacing with clients in-person required. Excellent interpersonal skills with the ability to cultivate good working relationships both internally and externally. Strong analytical and organizational skills with knowledge of Microsoft Office and other relevant applications. What We'll Give You A supportive, inclusive culture in an organization that values your contributions Opportunities for personal and professional growth through work experience and mentorship An attractive and equitable compensation package, including salary, performance based bonus, and stock options A robust benefits program featuring generous PTO, comprehensive medical, dental, vision and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks (i.e. free therapy sessions, discounted pet insurance) and so much more
    $42k-66k yearly est. 4d ago
  • eDiscovery Specialist

    Two Point Consulting

    Support Specialist Job 13 miles from Sunnyvale

    Premier International Law Firm seeks an eDiscovery/Litigation Support Specialist. Great firm and team with opportunity to work on international cases. Relativity Managing the EDRM Processing data in Relativity or NUIX Creating users/security permissions Running productions Working with case teams An RCA or equivalent experience is desired. Salary ranges from $90-130K plus OT. This is a hybrid role, 2/3 days a week in office.
    $90k-130k yearly 18d ago
  • Elementary/MS Montessori Math Specialist

    Private Family Office

    Support Specialist Job 13 miles from Sunnyvale

    Are you a math enthusiast with a passion for teaching young, accelerated learners? Join our innovative Montessori micro-school as an Elementary and Middle School Math Specialist! Based in the beautiful San Francisco Bay Peninsula, this role offers a flexible schedule, a dynamic learning environment, and the chance to travel with students to stunning, rugged settings for limited parts of the year. With a competitive salary and comprehensive benefits, this position is perfect for someone who loves inspiring young minds, designing advanced math curricula, and embracing adventure. If you're ready to foster curiosity, creativity, and excellence in tomorrow's leaders, we'd love to hear from you!
    $48k-97k yearly est. 23d ago
  • Patent Specialist

    Binding Minds Inc. (Certified Disability Owned Business Enterprise

    Support Specialist Job 36 miles from Sunnyvale

    Title - Patent Docket Specialist Full Time Permanent Role Hybrid Shift ABOUT THE ROLE Docket incoming US Patent Trademark Office and foreign filing mail into docketing database; double checking for accuracy. Write effective notes into the database to ensure shared knowledge and historical reference. Routinely apply judgment to ensure that risk management is safeguarded, and docket data is complete and reliable. Manage all forms of correspondence is accurately entered into the database and record keeping system. Investigate perceived discrepancies and inconsistencies in due dates and dockets. Act as resource to attorneys and staff, providing docketing guidance and expertise. Regularly and effectively communicate docket standards, protocols, and procedures to ensure understanding and compliance within department. Review outgoing filings; de-docket relevant dates in docketing database; forecast and enter next action. Review relevant documents, such as letters, faxes, email, etc., relating to foreign filing responses and de-docket as appropriate; follow though with foreign filing specialists and department members as necessary. Generate regular docket reports and distribute to department members. Review and follow through on updates to docket report as identified by department members, input updates into docketing database. Prepare ad hoc docket reports for department members and clients, customizing as appropriate. Collaborating and assist in the regular review and assessment of docketing procedures; participate in and coordinate updates to procedures; develop responsive procedural changes. Assist with periodic docket audits and proactively respond to underlying issues. Participate in special projects involving docket function or that require docket expertise, historical knowledge, etc. Provide in-depth, detailed, and analytical research on docket-related issues and questions; follow through on findings; propose and implement measures as appropriate to improve processes to reduce future risk. ABOUT YOU Minimum three to five years of patent docketing experience preferred. Ability to work effectively and to prioritize under pressure; ability to meet deadlines under sometimes stressful conditions.
    $48k-97k yearly est. 12d ago
  • Regulatory Support Specialist

    Medasource 4.2company rating

    Support Specialist Job 22 miles from Sunnyvale

    Job Title: Regulatory Support Specialist 12-month contract About the Role: We are seeking two Regulatory Support Specialists to join our team in Pleasanton, CA. This role involves ensuring compliance with regulatory standards and preparing essential reports for submission to regulatory agencies. The position is ideal for detail-oriented individuals who excel at compliance monitoring and reporting. Key Responsibilities: Compliance Monitoring: Track and evaluate organizational activities to ensure adherence to relevant regulatory requirements and standards. Regulatory Reporting: Prepare and submit accurate and timely reports to regulatory agencies, demonstrating compliance and addressing any required corrective actions. Documentation Management: Maintain thorough and organized records of compliance activities, submissions, and communications with regulatory bodies. Collaboration: Work closely with internal teams to gather necessary data and ensure all compliance processes align with current regulations. Regulatory Updates: Stay informed of changes to regulations and standards, advising the team on necessary updates or adjustments to policies. : Bachelor's degree in regulatory affairs, compliance, life sciences, or a related field (or equivalent experience). Previous experience in regulatory support, compliance, or a similar role is a plus. Strong organizational skills and attention to detail for preparing accurate reports. Excellent written and verbal communication skills. Ability to work collaboratively with cross-functional teams. Work Environment: This position requires onsite work at our Pleasanton location. Reliable transportation is necessary for commuting.
    $39k-51k yearly est. 12d ago
  • eDiscovery Specialist

    Two Point Consulting

    Support Specialist Job 12 miles from Sunnyvale

    Premier International Law Firm seeks an eDiscovery/Litigation Support Specialist. Great firm and team with opportunity to work on international cases. Relativity Managing the EDRM Processing data in Relativity or NUIX Creating users/security permissions Running productions Working with case teams An RCA or equivalent experience is desired. Salary ranges from $90-130K plus OT. This is a hybrid role, 2/3 days a week in office.
    $90k-130k yearly 18d ago

Learn More About Support Specialist Jobs

How much does a Support Specialist earn in Sunnyvale, CA?

The average support specialist in Sunnyvale, CA earns between $33,000 and $84,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average Support Specialist Salary In Sunnyvale, CA

$52,000

What are the biggest employers of Support Specialists in Sunnyvale, CA?

The biggest employers of Support Specialists in Sunnyvale, CA are:
  1. Indium
  2. Gideon Hausner Jewish Day School
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