Support Specialist Jobs in River Grove, IL

Job Title: Technical Support Tier 1 - (Product Services - Warranty) Duration: 8+ Months Job Type: Contract Work Type: Onsite Pay rate: $30-30/ Hourly / W2 TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide The below client is with one of our client which is a leading global medical technology company. It offers a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span from prevention and early detection to diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide. Job Description: RESPONSIBILITIES Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests. Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Field Support Engineers. Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions. Escalates more complex problems to Field Support Engineers. Complete company designated training courses for position to enhance work performance and career development Participates in special projects to increase the incumbent's role and technical abilities. REQUIREMENTS: Required Knowledge/Skills, Education, and Experience High School diploma or equivalent Excellent communication, conflict resolution, and problem-solving skills High understanding of customer satisfaction and service orientation Preferred Knowledge/Skills, Education, and Experience Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred Proficiency with Microsoft Windows operating system and computer networking is a plus. TekWissen Group is an equal opportunity employer supporting workforce diversity.

About Us Bridge Legal is a hyper growth Legal Tech startup that provides Software, Marketing, and Intake Services for Mass Tort Law firms. Our cloud platform is designed to power the end-to-end client journey for those who have been injured and harmed. Through our software, we enable our law firm clients to fight for the rights of the “little guy” with AI, automation, analytics and workflow. We pride ourselves on being at the forefront of helping provide individuals access to the legal system and bridge the justice gap by enabling law firms to use technology and AI to serve more clients than ever before. At Bridge Legal, we believe that teamwork and collaboration are the key drivers of success. Our team is made up of talented and passionate individuals who work together to achieve our goals and deliver exceptional results. We value open communication, mutual respect, and a willingness to go above and beyond for our customers and each other. If you're looking for a supportive and collaborative work environment where your ideas and contributions are valued, we invite you to join our team. Mission The mission of the Intake Specialist is to help those individuals get connected with our law firm customers by engaging with them and walking them through the process of retaining the firms' services. Status: In Office Outcomes Generating revenue through phone-based communication Knowledge: Develop mastery of subject matter relevant to firm's intake criteria Performance: Exceed targets for New Intakes Started and New Intakes Completed per Day within 30 days Service: Deliver an outstanding level of service that reflects favorably on our law firm customers and leaves a positive lasting impression on their potential clients Professionalism: Ensure that your interactions with the lawyers and staff working for our law firm customers continue to leave them proud to have us representing their firm and delighted to be working with us Accountability: Ensure that all Pending Intakes are followed up with in a timely fashion Culture: Contribute to our culture of hard work, collaboration and driving positive outcomes through your efforts and your interactions with our team Skill and Qualifications: A clear and articulate speaking voice Previous experience in a professional office environment highly desired An outgoing and charismatic personality - You can provide the empathy, humor, and / or professionalism warranted by a given situation Great listening skills - You have an ability to discern the relevant details from the extraneous details in your conversations with potential clients Ability to control a conversation - You ensure necessary topics are covered efficiently without leaving the other person feeling rushed. When questions come up, you provide clear and concise answers before pivoting to the next question of your own that needs to be covered. Patience and empathy - You're comfortable talking to people from all sorts of different backgrounds at a time when they're struggling with a difficult situation. Strong closer - When somebody indicates that they'd like to move forward, you help them swiftly complete the steps necessary to turn that decision into positive action. You ensure that all their questions are answered clearly and accurately so that they feel well-informed and confident in their decision before returning focus to completing the next step. Clear writing ability - You leave detailed notes that are easy for your teammates, the lawyers, and their staff to read and understand. Driven to succeed - You're eager to do whatever is needed for both you and our team to exceed targets. You thrive in a learning environment - You're eager to have others listen to your calls, to embrace constructive feedback, and to incorporate coaching points into your future conversations. You're able to frame your own feedback for others in a positive and non-judgmental way. Flexible / Adaptable - Priorities can sometimes change suddenly and you're ok with that. You can roll with the punches and shift focus as needed to achieve our goals together. What We Offer Competitive compensation with optimized health benefits (medical, vision and dental), 401K and FSA/HSA benefits Unlimited PTO Bonus opportunities based on performance Flexibility for a great work life balance Work building located in the heart of the city with beautiful views Comprehensive training and mentorship on an ongoing basis with career growth opportunities A friendly and diverse work environment with supportive colleagues and leadership team Professional autonomy Bridge Legal is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status as defined by applicable law. We welcome and encourage candidates from diverse backgrounds and experiences to apply for open positions."

Technical Specialist - Organic Chemistry - Chicago Our client is a top firm, seeking a technical specialist for its Intellectual Property practice in Chicago. Prior legal experience is not involves The salary range for this position is between $105k to $130k. Qualifications Advanced degree in Organic Chemistry [Ph.D. is preferred] with strong academic credentials. Ability to communicate scientific concepts and to grasp new technical teachings quickly. Excellent verbal, written, and interpersonal skills. Excellent organizational skills; detail-oriented and professionalism. Excellent interpersonal skills. All candidates must be authorized to work in the U.S.

LaSalle Network is partnering with a startup tech organization to find a Customer Support Specialist who thrives in an innovative and dynamic environment. In this role, you will be the first point of contact for our users, providing top-notch assistance and ensuring their satisfaction. If you thrive in a fast-paced setting, excel at problem-solving, and have a knack for clear communication, apply today! Customer Support Specialist Responsibilities: Proactively respond to and communicate internally upon receiving tickets, ensuring seamless coordination Efficiently manage and respond to tickets via Zendesk and email, providing timely and effective support Collaborate with internal teams to triage and escalate issues that cannot be resolved independently, ensuring swift resolution Focus primarily on internal interactions, fostering strong working relationships within the organization Develop a deep understanding of internal contacts and the appropriate escalation paths for various issues, ensuring the right resources are engaged Customer Support Specialist Requirements: Minimum of 3 years of experience providing customer support within an application environment Detail-oriented with a keen eye for accuracy and thoroughness Self-starter who can take initiative and work independently with minimal supervision Excellent communication skills, both written and verbal, to effectively interact with internal teams Sharp problem-solving skills and the ability to think critically and adapt quickly to changing situations Thank you, Emma Austin Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ********************************************************************************************************

Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. Position Purpose The Intake Specialist is part of the Business Development team. The Intake Specialist drives revenue by delivering the highest quality service to our clients. Essential Job Functions & Responsibilities Learn the case type services offered at the firm through our attorney-led comprehensive training program Conduct one-hour interviews with potential clients to determine if they meet the case type requirements set by our legal team Lead Interviews with approved sales scripts and empathy to build rapport with potential clients Confidently help clients with side-by-side assistance from the Intake Managers to improve client experience Educate clients on the benefits of partnering with our firm and the payment options available to them Convert potential leads into admitted clients based on benefits and values of each case type Schedule and regularly follow up with all leads Stay up to date on weekly legal training with firm attorneys Essential Skills, Knowledge & Abilities World class customer service skills Positive attitude Proven ability to meet deadlines Impeccable organizational skills and attention to detail Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Experience in sales or metrics-based environment a plus Minimum Qualifications Excellent verbal and written communication skills Must be bilingual in Spanish and English Schedule M-F 8:30AM-5:00PM Pay Range $23.00-$25.00/hr+performance bonus

6-12+ Month Contract Role Hybrid / 2 days a week onsite in Rosemont, IL Our client is looking to add a Change Management Specialist that will be responsible for the overall change management planning, leadership, documentation, and successful completion of Information Technology projects for a variety of business units and programs. The Change Manager works with the project team, delivery partners, including communications and learning, and customers to create and activate change management strategies, approaches, and plans. Uses change management skills to understand change and stakeholder impact, collaborate, provide thought leadership and support for impacted user communication and training. TYPICAL DUTIES AND RESPONSIBILITIES At the organizational lens the Change Management Specialist will support, but not be limited to: Helping develop, formalize, and champion the change management function across the organization. Partnering with project managers as a change subject matter expert and trusted advisor. Influencing business leaders and managers, to help them think about change from a people focused prospective, and how they can embed effective change management approaches into their own strategies, objectives, plans and deliverables. Working with business stakeholders and change champions to prepare affected business areas and colleagues for transition to new ways of working, including leading and delivering workshops as required For the project lens the Change Management Specialist will support, but not be limited to: Analyzing change impact and understanding stakeholders for technical projects Creating and consulting on change management approaches and plans for technical projects Advising, contributing to and/or supporting change communications - email, intranet, quick reference guides, FAQs, video, digital display, and survey- for technical projects Advising, contributing to and/or supporting training for technical projects Identifying, mitigating, and managing change resistance and people risks for technical projects Measuring change and business outcomes for technical projects Possess a bachelor's degree from an accredited college or university. Required Qualifications Possess a bachelor's degree from an accredited college or university. Five (5) years of full-time experience managing the implementation and support of change Well versed in change management processes, project management processes and lifecycle Strong written and verbal communication skills Proactive, can-do attitude, self-motivated Strong people, relationship, and stakeholder management skills Change management certification, ADKAR or CCMP, preferred but not required Technology, insurance and/or health care experience is a plus The anticipated hourly rate range for this position is ($70/hr-85/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30' if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We seek a highly skilled Technical Support Specialist with extensive experience troubleshooting VoIP, analog telephony, and LAN/WAN networking. This role requires deep knowledge of networking protocols, telecommunication systems, and cellular technologies (4G/5G). You will provide high-quality support, resolving complex technical issues for our customers. Responsibilities: Support and troubleshoot VoIP systems (SIP, RTP, TLS, SRTP), analog telephony, and LAN/WAN networking (TCP/IP, DNS, DHCP, NAT, routing). Configure, deploy, and support networking equipment (switches, routers, firewalls). Monitor and troubleshoot network performance for voice communications (QoS, latency, jitter, packet loss). Assist with cellular technology (4G/5G/LTE) related to telephony and networking. Collaborate with internal teams, maintain accurate documentation, and provide training. Qualifications: Proven technical support experience in VoIP, telephony, and networking. Strong understanding of VoIP protocols (SIP, RTP, etc.) and analog telephony. Solid LAN/WAN networking knowledge, including experience with routers, switches, and firewalls. Excellent communication and customer service skills. Ability to work independently and in a team. Preferred: Knowledge of 4G/5G/LTE and their integration with telephony. Familiarity with cloud-based VoIP and unified communications. Experience with network monitoring tools. Experience with a ticketing system.

Confidential Electronics Company near Des Plaines, IL Electronics Technical Support/Field Service Technician - 45 to 65K; higher for more experience. North American Travel Necessary High performance electronics company seeking to fill full time Tech Support/Field Service Technician. The Technical Support Technician/Field Service Tech will work with internal team and customers to provide technical support in person or on the phone. This position requires a reasonable amount of traveling (USA and maybe Canada) during the week and, on occasion, during the weekends for more complicated customer problems. You will be diagnosing and troubleshooting software and mechanical electronic issues to help our customers install their applications and programs. Also, you will be required to assemble and document product modifications upon request. Responsibilities: Provide technical customer service support for the electronic products Diagnose and troubleshoot mechanical and electrical issues with the product, including programming protocols Take ownership of reported customer issues through their resolution When possible, talk clients through a series of actions, either via phone, email, or chat, until the issue is resolved. Properly escalate unresolved problems to appropriate internal teams Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Prioritize and manage several open issues at one time Follow up with clients to ensure their electronic products are fully functional after troubleshooting Ensure all issues are properly logged / prepare accurate and timely documentation on all inspections, maintenance, and repair work Document technical knowledge in the form of notes and manuals Develop and provide a BOM of product modification Manage record keeping of product modification Provide general Engineering support within the team Assist in the development and execution of testing requirement procedures Complete assignments with minimum supervision Must be able to travel to job sites within US and maybe Canada with little notice Engage with customers at job sites to troubleshoot and solve issues. Write detailed job site visit reports Qualifications: Ideal candidates are highly motivated and driven individuals who are eager to learn Bachelor's Degree or higher in Electrical Engineering Minimum of 3 years of experience in customer service skills Minimum of 2 years of field experience in the manufacturing field of electronics Good understanding of programming protocols Ability to diagnose and troubleshoot technical issues Ability to translate mechanical documents and engineering drawings Ability to provide step-by-step technical help, both written and verbal Demonstrable ability to use electrical and hand tools (e.g. wire strippers, calipers, voltmeter, etc.) and electrical drawings and blueprints Excellent problem-solving and communication skills Great attention to detail with a goal-driven attitude Proficient computer skills with MS Office Confidence in delivering training sessions Strong command of the English Language and strong written skills Reliable transportation required Physical Demands Manual dexterity to perform all job functions Ability to do basic math including measurement conversions. Continually required to stand for long periods of time Continually required to walk Some exposure to extreme heat or cold Continually work near moving mechanical parts Occasionally lift and /or move more than 50 pounds Will need to use ladders, scissor lifts, etc. Specific vision abilities required by this job include: Close vision; Color vision; Depth perception and ability to adjust focus First Shift Typically work in an ambient temperature lab or plant environment Frequently exposed to conditions per normal warehouse operating environment Job Type: Full Time Job opportunity available. Excellent Benefits!

GPA, as part of the Fedrigoni Group, is the market leader in substrate solutions for offset, digital, and wide-format printing, with a comprehensive offering of pressure-sensitive papers, printable films, eco-friendly substrates, digital and specialty papers, and more. Our foundation is built on consistently delivering a wide variety of superior products that help our partners and clients innovate and shape the printing industry. It is our continued focus on developing innovative solutions for our customers and their businesses, combined with the commitment to provide the best products in the marketplace that has positioned us as the industry leader. We are currently looking for a Client Support Specialist to join the team at our headquarters in McCook, IL. The ideal candidate is an experienced customer service professional with 5+ years in order taking, quoting, and tracking shipments, ideally in the paper or printing industry. They should be highly organized, detail-oriented, skilled in ERP/CRM systems, and able to communicate effectively with both customers and internal teams in a fast-paced environment. Primary Function: Serve as liaison between customers and all internal departments to service the customer in a seamless fashion that demonstrates world-class customer service. Ensure clear, precise, timely, accurate, and professional communication to all internal and external customers. Exhibit positive leadership in a manner consistent with the GPA Mission, Core Values, and Annual Corporate Objectives. Primary Responsibilities: Answer inbound customer calls and emails which includes taking orders, answering questions regarding order inquiries, application/product capability, item inventory/price check, product substitution recommendations, custom order processing/lead times, and freight/shipping. Monitor CS correspondence dashboard to navigate daily activity; flexing to change direction, adjusting speed, or requesting additional resources as needed. Use slower times to follow up on orders, process credits, or complete projects or product training initiatives. Proactively communicate to the Sales Team and the customer if any delays or changes to the order occur after confirmation. Report any phone, system, or outage issues immediately to the CSR Lead and IT department (if necessary). Accurately and efficiently process phone, fax email, or web orders, sample requests, and quotes - updating customer account data as necessary. Process custom quotes and orders including, the gathering of appropriate information from the customer regarding the order, establishing and communicating accurate lead times, entering the order with all pertinent information, and communicating to the merchandising team complete and accurate information when requesting custom quotes. Listen and understand customer's needs and where applicable, escalate concerns to the CSR Lead and/or Manager. Problem solve customer situations including - contacting someone in-house to gather information, providing pricing information by looking at system quotes or researching customer billing history, etc. Interact with customers and GPA internal team: Sales, SCP, Finance, Production, and warehouse personnel in a timely, accurate, and professional manner. Ensure clear, accurate, and timely communication of information to Accounting, Marketing, Merchandising, SCP, Sales, and Warehouse teams. Secondary Responsibilities: Work with our Sales Team to inform them of the need for cost and system information updates, where necessary. Assist them with understanding the process of updating information, and as able, input such updates on a limited basis and only as time allows. Monitor product inventory levels while processing information requests and notifying SCP of needs as they arise. Work to process all open cases in a timely manner by expediting requests for information back to the sales team or other departments. Ensure cases are closed in a timely fashion. Provide daily follow-up on open orders, back orders, drop ships, and credit hold orders as necessary. Assist in the development or adjustment of SOPs (Standard Operating Procedures) for Customer Service. Obtain freight quotes from the FedEx Desktop and/or work closely with the Freight Coordinator to determine the most cost-effective and fastest mode of transportation. Keep up to date on new product data or processes as necessary. Attend all scheduled GPA meetings and serve as an active participant. Enter workflows for consignment/mill return. Coordinate pick-ups with the Freight Coordinator for customer returns. Position Requirements: 5+ years of Customer Service Experience order taking, quoting prices, and tracking shipments. High School diploma required, college degree preferred. Paper or printing industry experience is strongly desired. Excellent verbal and written communication skills are a must. Must be organized and detail-oriented and able to juggle multiple priorities routinely. Must have excellent computer and typing skills, as well as proficiency in Microsoft Word and Excel. Experience with ERP CRM, and call-center software required, and advanced Microsoft Office skills are required. Must be able to build strong relationships with returning customers to ensure the most superior customer service possible. Must be able to handle multiple projects in a fast-paced environment. Must be a dependable, self-starter, possessing great follow-up abilities. Must be punctual to accomplish daily responsibilities. Must have a flexible daily schedule to cover co-workers' absences, PTO, etc., and the ability to work overtime when the situation arises. Must be able to work overtime as needed, to ensure timely handling of customer requests. Must be able to digest a large amount of product information and become a subject matter expert as quickly as possible. All post-offer candidates will be subject to the successful completion of a pre-employment background check and drug screen before they can begin employment. GPA offers a competitive compensation package, medical, dental, 401(k), paid time off, and much more. Relocation is not available for this position. GPA is an Equal Opportunity Employer and participates in E-Verify.

About Us Lamar Johnson Collaborative (LJC) is a team of high-energy professionals. We share a passion for design, a collaborative approach, and a casual culture. We solve challenges by leveraging the collective expertise and ingenuity of the best and brightest minds across development, design, and construction. Lamar Johnson Collaborative attracts a dynamic and diverse group of people who work together to realize our clients' vision. LJC is a growing firm and is recruiting top Building Enclosure talent to join our Technical Assurance Group (TAG) team. TAG is a group of design professionals who work on all aspects of LJC projects. They create and test design solutions to ensure the quality of the design and construction process. TAG also consults with project teams to apply lessons from previous projects to new ones. The Role We Want You For As a Building Enclosure Specialist with design and field knowledge, you will play a critical role in evaluating enclosure systems and details as well as review installations in the field and perform or observe field testing. Your in-depth understanding of construction processes, industry standards, and practical experience in the field will be instrumental in ensuring design intent is translated accurately into built form. Exceptional communication, attention to detail, and ability to collaborate effectively are critical attributes needed for this role to successfully work alongside architects, contractors, and project stakeholders. The Specifics of the Role Review drawings, specifications, and submittals to assess compliance with the contract documents, best practices, industry standards, codes and regulations. Provide technical guidance and support to the construction team during the bidding process, including reviewing contractor proposals, conducting pre-bid meetings, and clarifying design intent. Conduct detailed assessments and evaluations of building envelope systems, including roofing, facade, waterproofing, insulation, and fenestration. Collaborate with project teams, architects, engineers, and contractors to develop effective strategies for building envelope design, construction, and maintenance. Conduct regular site visits to review construction progress, quality, and adherence to the contract documents. Perform on-site field observation and testing to identify potential deficiencies or air/moisture/vapor intrusion leak sources thru building envelopes. Provide recommendations and solutions to address identified issues, ensuring the longevity and performance of building envelope systems. Prepare detailed reports and documentation, outlining findings and recommendations. Coordinate with project teams to resolve design conflicts, change orders, and field-related challenges promptly and effectively. Communicate effectively with clients, explaining complex concepts in a clear and concise manner, and building strong relationships based on trust and expertise. Stay up to date with industry advancements, new materials, and emerging technologies related to building envelope systems. Be familiar with building codes at the national, state, and local levels. Offer training and guidance to junior staff members, sharing your knowledge and fostering their professional growth. Requirements Proven experience as a building enclosure consultant or in a related role within the commercial construction industry. Willingness to travel to project sites as needed. In-depth knowledge of different building enclosure systems, construction methods, materials, and industry best practices. Knowledge of building codes, regulations, and standards related to building enclosure design, construction, and performance. Strong understanding of construction processes, sequencing, and building systems. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, contractors, and project teams. Attention to detail, problem-solving abilities, and the capacity to work under pressure and meet project deadlines. Demonstrated ability to translate design concepts into practical, well-coordinated construction documentation. Working knowledge of AutoCAD, Revit, and/or other relevant architectural software. Bachelor's degree in Architecture or similar field from an accredited institution. Professional licensure as an Architect preferred. Why LJC and Clayco? 2024 Best Places to Work - Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal. 2024 ENR Midwest - Midwest Contractor (#1). 2024 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5). 2024 ENR Top 100 Green Contractors - Green Contractor (Top 5). Benefits Discretionary Annual Bonus: Subject to company and individual performance. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. It is not typical for an individual to be hired at or near the top of the range for the role and compensation decisions are dependent on the facts and circumstances of each case. The LJC Nationwide salary range for this position is approximately $100,000 - $150,000 +/- annually (not adjusted for location).

The Lead IT Engineer is responsible for implementing, managing, and optimizing Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). This position requires an experienced and technically-oriented Adobe Experience Platform expert who plays a key role in establishing and executing on the corporate strategy for delivering data-driven, personalized customer experiences across digital channels. The Lead IT Engineer collaborates with cross-functional teams to integrate Adobe solutions within the enterprise ecosystem, ensuring seamless data flows, customer identity resolution, and advanced customer journey orchestration. CORE JOB RESPONSIBILITIES: Systems Design: Reviews system designs to ensure appropriate selection of Adobe solutions for personalized customer experiences, resource efficiency, and seamless integration with external systems. Conducts impact analysis and manages associated risks. System Installation & Decommissioning: Manages implementation projects for Adobe Experience Cloud, ensuring effective leadership, smooth data ingestion, transformation, and activation within AEP. Develops and monitors quality plans to recommend optimizations. Testing: Reviews and contributes to integration, regression, acceptance, performance and security test planning within the Marketing Technology landscape. Takes responsibility for integrity of testing and acceptance activities and contributes to the execution of these activities. Change Management: Evaluates risks to service integrity, including availability, performance, security, and compliance, when implementing Adobe-powered business services. Leads the assessment, analysis, development, documentation, and execution of change requests. IT Infrastructure: Provides technical expertise to ensure the correct execution of operational procedures within the Adobe stack. Leads the implementation of enterprise changes and maintenance routines across AEP, Target, CJA, and AJO, providing reports and proposals for improvement. Incident Management: Leads the investigation of escalated incidents related to Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Manages recovery, ensures proper documentation, and oversees resolution. Sourcing: Investigates suppliers and markets, and maintains a broad understanding of the commercial environment, to inform and develop commercial strategies and sourcing plans. Reviews business cases for alternative sourcing models, and on policy and procedures covering the selection of suppliers, tendering, and procurement. ADDITIONAL RESPONSIBILITIES: Implements and manages data ingestion, transformation, and activation within AEP. Designs and builds Real-Time Customer Profiles and audience segmentation while ensuring seamless data flows with external systems. Configures and deploys A/B tests, multivariate tests, and personalization campaigns in Adobe Target. Works with stakeholders to identify optimization opportunities and deliver measurable results. Sets up data sources, workspaces, and visualizations for customer journey analysis in Adobe Customer Journey Analytics (CJA). Collaborates with business teams to derive actionable insights from multi-channel data. Develops and manages customer journeys in Adobe Journey Optimizer (AJO) to deliver real-time personalized experiences. Monitors and optimizes performance for campaigns and workflows. Collaborates with marketing, analytics, and IT teams to align Adobe solutions with business goals. Stays updated on Adobe Experience Cloud advancements and industry best practices. Provides technical leadership and mentorship to junior team members. REQUIREMENTS FOR CONSIDERATION: Bachelor's degree in Computer Science, a related field, or applicable work experience 5+ years of progressive IT engineering experience, including expertise in Adobe Experience Cloud solutions. 3+ years of hands-on experience with Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Proficient in JavaScript, HTML, CSS, REST APIs, data modeling, schema creation, and integrations within AEP. Strong understanding of analytics tools and customer data insights methodologies. Excellent problem-solving skills, strong communication skills, and ability to translate technical concepts for non-technical stakeholders. Knowledge of commonplace and emerging data privacy and governance standards. Skilled and comfortable with tackling complex challenges, either in leading the troubleshooting effort or advising/leading others Experience working with production support and project consultants in an onshore / offshore model Able to prioritize and execute tasks in a high-pressure environment Minimal off-Hours support including 24x7 on-call required Minimal travel required (training/conferences) Experience with Google Cloud Platform is preferred Adobe Certified Expert in AEP, Target, AJO, or CJA preferred

Kickstart Your Tech Career in Financial Services Are you passionate about technology? Interested in traveling? Looking to grow your career in a fast-paced financial services environment? MCS Group is thrilled to partner with a world leader in financial technology managed services. This global company provides IT infrastructure to capital markets firms in over 20 countries and is expanding its Technical Support team due to continued success. This is an exciting opportunity that offers: A comprehensive 4-6 week training program in Belfast (all expenses covered). Clear pathways for career progression in IT infrastructure, cybersecurity, and management. The opportunity to work in a dynamic, global environment with cutting-edge technology. The Role: Technical Support Engineer Provide on-site technical support to key financial clients. Troubleshoot and resolve IT issues for internal employees. Follow escalation processes where necessary. Manage and de-escalate customer frustrations effectively. Communicate across multiple business units. Complete comprehensive training with hands-on experience. The Ideal Candidate Minimum two years of technical support experience in Windows infrastructure, Azure, or Active Directory (AD). Strong communication skills with a customer-focused mindset. A competitive, resilient character with the ability to remain calm under pressure. Ability to empathize, assert, and problem-solve effectively. A strong technical acumen in Microsoft systems. A desire to upskill and progress in an IT career. What's in it for you Salary up to $90,000 2 Annual Bonuses Fully covered global travel Industry-leading 4-6 week training program Opportunities for IT certification Long-term career growth and development A social and collaborative work environment And much more Important: The initial training program requires travel to Belfast (all expenses covered). Please apply only if you are open to this opportunity and meet the experience requirements.

A mid-size Chicago law firm seeks a full-time Litigation Support Specialist to coordinate litigation support and docketing needs. The ideal candidate is a self-motivated, detail-oriented professional with strong organizational and multitasking skills. This role requires a solid understanding of the litigation process and the ability to work both independently and collaboratively in a fast-paced environment. Position Overview: The Litigation Support Specialist will assist attorneys and staff with case management, deposition coordination, court filings, and trial preparation while ensuring confidentiality and meeting strict deadlines. Key responsibilities include: Managing depositions, hearings, and trial schedules Processing court filings and maintaining case records Supporting attorneys and paralegals with trial preparation Ensuring all litigation documents are organized and accessible Primary Responsibilities Reasonable accommodations may be made for individuals with disabilities. Maintain and update deposition, hearing, and trial schedules in the case management system. Coordinate depositions and ensure availability of all necessary parties. Serve as the primary point of contact for deposition logistics. Organize deposition materials, including exhibits, discovery, and case files. Track deposition transcripts and ensure timely delivery. Process and manage court filings on electronic docket sites. Conduct court database searches at attorneys' or paralegals' request. Assist in trial preparation, including assembling exhibits, witness lists, and trial binders. Maintain litigation case files, ensuring easy access to critical documents. Provide general administrative and litigation support as needed. Additional duties may be assigned to support firm operations. Qualifications Required: Education: Bachelor's degree or equivalent law firm experience. Experience: Minimum 2 years in a law firm setting. Technical Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Legal Knowledge: Familiarity with court dockets, procedures, and electronic filing websites (e.g., Cook County, St. Clair County, Madison County, McLean County, St. Louis City, St. Louis County). Key Skills: Strong attention to detail and accuracy. Excellent organization and time management. Ability to prioritize and manage multiple deadlines in a fast-paced setting. Preferred: Docketing or deposition coordination experience. Advanced Microsoft Excel skills. Key Competencies The ideal candidate will: Be highly organized and detail-oriented. Manage multiple priorities efficiently. Take initiative and solve problems proactively. Analyze information to make informed decisions. Adapt quickly in a fast-paced, team-driven environment. Compensation and Benefits Overview: $55,000-$70,000 (DOE) The pay offered for this role may vary based on factors such as job-related knowledge, skills, and experience. Eligible employees may also receive bonus opportunities and other forms of compensation, contributing to a comprehensive total rewards package. Benefits offerings may differ based on location. In addition to monetary compensation, employees are provided with a robust selection of benefits, including: Comprehensive medical insurance plans (PPO, PPO HSA (with an HSA contribution up to $2000), and HMO provided by BCBSIL) Dental insurance plans (PPO and HMO provided by Guardian) Vision insurance plan (PPO provided by EyeMed) Access to a retirement savings plan (We match 100% of the first 3% of salary deferral plus 50% of the next 2% of salary deferral) Paid time off (PTO) Parental leave Commuter benefits Short-term and long-term disability coverage Accidental death coverage Other leave programs Eligibility Requirements: Participation in certain compensation programs and benefits is subject to specific eligibility criteria, which will be communicated during the hiring process. Our firm is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Military status, or Veteran status.

Beacon Hill Legal is seeking a Trademark Docketing Specialist to join a national law firm's IP practice group. This is a full time, permanent position, 35 hour work week, HYBRID schedule (in office 3 days a week), full benefits, and competitive compensation up to $85,000. Skills required and Job Duties include the following: At least three (3+) years of IP docketing experience, strong preference in TRADEMARKS, Patents is a PLUS This role involves working closely with attorneys and paralegals to handle trademark correspondence and generate reports, while also training others on established procedures Docket incoming postal and electronic correspondence from foreign associates and from the USPTO for trademark matters Prepare new trademark, domain and copyright applications and other trademark prosecution documents for filing at appropriate trademark offices, including gathering all necessary information from clients regarding same; monitoring and maintaining applications through issuance Prepare and record documents affecting the chain of title for U.S. and International trademarks *Only qualified candidates will be contacted* The firm is actively interviewing candidates, APPLY TODAY!* Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

TITLE: Head Start Grantee Specialist LOCATION: Remote - Must Reside in one of the following states: Illinois, Indiana, Michigan, Minnesota, Ohio, or Wisconsin TRAVEL: Travel required to meet with team and clients. **CONTINGENT UPON AWARD** About Us The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are (our identity) and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results. About the Team We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action. What you'll be part of - TPG Culture At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG. About the Role TPG seeks an experienced Grantee Specialist to support the Office of Head Start (OHS) Training and Technical Assistance (TTA) program. The Grantee Specialist will provide onsite consultation to recipients, governing bodies, directors, and program managers to enhance program capacity, address priority areas, including school readiness, staff training and development, and correct deficiencies and areas of non-compliance identified through the national monitoring system. Key Responsibilities Provide on-site, group, and virtual TTA to grantees related to governance, program management, and fiscal operations, including supporting grantees in the following areas: Correct areas of noncompliance and deficiencies identified through the federal monitoring process. This may require on-site work for periods ranging from one day to several weeks. Development and implement a Quality Improvement Plan (QIP) which addresses root causes of the areas of noncompliance and deficiencies for grantees, as directed by the Office of Head Start (OHS) Regional Office. Improve program oversight and management in areas of concern identified through the Office of Head Start (OHS) Regional Office oversight processes. Maintain regular and timely communication with the appropriate Office of Head Start (OHS) Regional Office staff on the delivery of TTA and progress toward corrective actions or quality improvement. Coordinate TTA with Early Childhood, Family Engagement, Health, and System Specialists to ensure effective integration of management systems TTA that supports improvements to education, family services, and health services, as directed by the Office of Head Start (OHS) Regional Office. Participate in national, regional, and state workgroups and meetings as directed by the Office of Head Start. Support emerging Office of Head Start initiatives and priorities. Minimum Qualifications Bachelor's degree from an accredited university or college. Five years' experience related to program and/or organizational management and/or fiscal operations with Head Start/Early Head Start programs and the development and implementation of comprehensive management systems. 1+ years' experience supporting grant recipients to improve their effectiveness and quality of program operations and management systems. 1+ years' experience providing technical assistance that includes working with governing bodies, management teams, and program staff. 1+ years' experience assisting organizations to address compliance issues. 1+ years' experience facilitating group discussions and presenting to a range of audiences using a variety of formats including virtual modalities. 1+ years' experience analyzing data and assisting programs to make data-driven decisions. Ability to type 45 wpm. Desired Qualifications Fiscal expertise in areas such as budgeting, multiple funding sources, applicable uniform guidance regulations, Head Start specific audits, and the fiscal role of the governing body. Fiscal management experience that includes work with subrecipients and child care partners. Experience analyzing data and assisting programs to make data-driven decisions. Knowledge of Head Start program performance standards and federal regulations. Experience resolving transportation issues within Head Start Programs. Grantee governance experience. Professional Skills Experience with Microsoft Office (Word, Excel, and PowerPoint) is required. Experience using virtual platforms and technologies, i.e., Adobe, Teams, etc. Strong analytical, problem-solving, and decision-making capabilities. Team player with the ability to work in a fast-paced environment. Ability to work with all levels of internal staff, outside clients and vendors. Conditions of Employment Complete a Drug Test. Be at least 21 years of age. Be able to obtain a Tier 2, Non-sensitive Public Trust (Moderate Risk) Clearance. Available to travel as necessary. A valid US Driver's license. Security Clearance/Background Check Requirements Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. Must be a U.S. citizen or Permanent Resident. Residency requirement - 3 consecutive years in the last 5 years. Internal background check to the satisfaction of contract requirements. The Work Environment This is a remote opportunity where occasional travel will be required, as needed. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. Must Reside in one of the following states: Illinois, Indiana, Michigan, Minnesota, Ohio, or Wisconsin. Work Schedule This is a full-time position that typically works business hours Monday through Friday. Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements. Physical Requirements/Working Conditions Standing/Walking/Mobility: Must have mobility to walk sites and attend meetings with other stakeholders and employees. Climbing/Stooping/Kneeling: 10% of the time. Lifting/Pulling/Pushing: 10% of the time. Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods. For more information about the company please visit our website at *********************************** Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to *********************************

As Tracking Specialist, you will support and act as the liaison between the carrier department and our operations team. In this role, you are responsible for overseeing all shipments in transit; both internal and external. At Deploy, we strive to provide an exceptional customer experience through best-in-class execution and customer service. In this role, it is most critical that the Tracking Specialist provides accurate and up-to-date information regarding all in-transit shipments from the point of dispatch through final delivery. Additional primary responsibilities include but are not limited to: Streamlining the tracking process to make our carrier team and general operations more efficient. Create and manage tracking and tracing reports as required by customers and team members. Document and communicate issues as they arise to appropriate cross functional teams/members. Communicate and develop relationships at our regular carriers to get timely updates on all respective shipments. Help to dispatch drivers to ensure they have the correct information for PU and delivery This position requires baseline knowledge of transportation market trends and relationship building. This role will require cross-functional engagement with various internal departments (carrier sales, customer sales, and operations). About the Team The Operations team is a key department within the organization focused on servicing and adding value to our end customers. We believe that servicing our customers is the lifeblood of our company and what differentiates us from the competition. We are currently looking for candidates who share our vision and passion for success through hard work and results. We value each member of the team and prioritize building and cultivating a fun yet results driven company culture. Ideal Candidate - Skills and Qualifications Bachelor's/4-year Degree (Preferred but not required) 1-3 years of logistics (preferred) or related experience (customer service, operations, account mgmt.) Professional, prompt, and polished written and verbal communication skills Strong interpersonal and relationship building skills Ability to identify and resolve problems independently and with sound judgement Ability to consistently demonstrate accuracy, thoroughness and dependability in a fast-paced environment Persistent work ethic and self-motivation Ability to thrive in a start-up environment Ability to achieve goals independently and in a team environment Bilingual in English and Spanish (preferred) What we have to offer Competitive base salary plus an aggressive bonus plan Full health benefits and 401k matching Energetic, fun, and friendly work environment Limitless growth potential Casual dress code Open door policy - strong engagement and connectivity with company leadership About Deploy Solutions Group Deploy Solutions was formed in the heart of Chicago by industry experts and market specialists with one goal in mind; to create an improved customer experience through high touch service. Specialized in hauling fresh produce, Deploy Solutions Group has developed detailed processes and proprietary tools to ensure an elevated customer experience and on-time deliveries. We offer the opportunity to expand your skill set by learning under industry experts while helping to build and develop a fast-growing start-up. We are on the hunt for individuals who are highly organized, quick learners, strong leaders and seamless multi-taskers. Don't just take any job, build your professional career right here at Deploy Solutions Group. Deploy Solutions Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

Reentry Specialist (Austin & West Garfield Park) REPORTS TO: Supervisor, Reentry Exempt Status: Exempt The Institute for Nonviolence Chicago's mission is to end the cycle of violence using Dr. Martin Luther King, Jr.'s principles and teachings of nonviolence. Informed by a philosophy of nonviolence, Nonviolence Chicago will establish caring and sustained relationships with participants engaged in the cycle of violence. We will emphasize partnerships with community members, leaders, social service providers, and local law enforcement to reduce community levels of violence. We will help create a safer, healthier environment for young adults, youth, and their families. These general approaches will be specifically addressed using for major methods: Community Violence Intervention (CVI) / Street Outreach, Individualized Service Provision, Victim Support Services, and Nonviolence Training. POSITION OVERVIEW: The Reentry Specialist works with a caseload of participants to assist them in their journey towards becoming a productive, active member of the Beloved Community. The Reentry Specialist will collaborate with individuals who are returning citizens from IDOC, Cook County DOC, and/or are involved with Probation and Parole, and will participate actively and have a demonstrated interest in taking action for change. Reentry Specialists will provide case management services for our participants which includes, but is not limited to, support related to employment and education, life skills training, crisis intervention, relationship training, advocacy, and support with involvement with justice system, and assessment and referrals to needed resources. Services will be provided in individual, family, and group contexts. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: Initiate contact, establish rapport, and communicate effectively with returning citizens referred to the program. Establish partnerships with partners in the criminal justice system (e.g., Probation and Parole, Criminal Courts) and other community partners that provide services to re-entering citizens. Maintain an active list of partner resources to utilize as a referral source to address the barriers of re-entering citizens. Develop a service/employment plan with participants. Assist re-entering citizens with navigating through the service delivery system to ensure that they remain engaged in the system until their goals are obtained. Participate in data collection and other evaluation processes and procedures, as necessary. Participate in service integration related training, including cross-training. Engages participants in interviews to assess needs and determine the need for additional services and referrals. Coordinates internal and external services being provided to participant; identifies and arranges resources. Monitors cases by verifying participants' attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support. Supports and teaches as necessary various job readiness workshops to individuals and groups, including computer skills, communication, critical thinking, self-awareness, conflict mediation, financial literacy, job search and application techniques, resume and cover letter development, interview skills, etc. Maintains participants' records by inputting case notes, assessments, and events daily in online data system. Maintain accurate case files in accordance with professional standards and funder's requirements. Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences. Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting, and training family members, and providing resources. Develops partnerships with resources that will strengthen support for participants and holds partners accountable as needed. Reentry Specialists are mandated reporters and are expected to work at high level of team engagement. REQUIREMENTS: Flexible schedule - This position is full-time and requires night and weekend hours. At least 3 years' experience supporting and working with returning citizens and/or at-risk individuals. Must have a thorough understanding of challenges and barriers faced by returning citizens. At least 3 years' experience collaborating with people from various ethnic, economic, and educational backgrounds both as colleagues and as clientele. Experience developing and retaining relationships with other service providers. High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form. Crisis intervention training or knowledge. Knowledge of Chicago and communities with histories of violence. Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement. Ability and commitment to maintain high level of confidentiality. Ability to understand and follow safety/security practices and work in high pressure situations. BS in a Human Services field (i.e.: Sociology, Urban Studies, Social Work) or equivalent experience. No pending criminal cases. Candidate must have their own vehicle, valid driver's license, vehicle insurance and good driving record; and feel comfortable engaging in community-based services. Nonviolence Chicago is a drug free and safe workplace, passing a drug screening and background check is required prior to being hired. SALARY RANGE: Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $45,000 BENEFITS: The Institute puts our people first with a top-of-the-line benefits package. Blue Cross Blue Shield (BCBS) of IL Medical Coverage options that support all levels of staff (including Part-Time): HMO, PPO, and HSA (PPO). ZERO: A free benefit for BCBS PPO members that helps find the least expensive option for medical MFS will contribute $2,000 to individual and $4,000 to family HSA Accounts through our HSA coverage, all front-loaded at the start of the year, or the start of your HSA enrollment. Teladoc services provided to all employees: A no-cost benefit providing general medicine and behavioral health services, no insurance Dental HMO and PPO options through Guardian VSP vision insurance with one of the largest networks in the Chicago-land Company-paid individual life insurance policy of $100,000, with a wide range of additional, employee-cost Company-paid individual Short-Term Disability (STD) and Long-Term Disability (LTD) Five Flexible Spending Account (FSA) options ranging from Health to Contribute your pre-tax dollars where you need them the most. Ascensus 401K Plan with up to a 4% Match, vested at 100% on day one of 12 paid holidays Starting with 15 days of PTO, maxing at 30 days after 3 years of service. Training and Professional Development Plan Pet Insurance options for your furry (or non-furry) friends. Comprehensive Employee Assistance Program (EAP). Free Will preparation services. On-staff notaries available to eligible employees. ALEX, AI-powered assistance that will make your benefit decisions To apply, please send a cover letter along with your resume to *****************************. Institute for Nonviolence Chicago -- EEO Statement Institute for Nonviolence Chicago provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Institute for Nonviolence Chicago complies with applicable state and local laws governing nondiscrimination in employment in every location where the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Trustpoint is excited to partner with a nationally respected law firm in their search of a Conflicts Specialist on a direct hire basis. This flexible, hybrid role will open new clients and matters, conduct conflicts checks and lateral hire conflicts checks for the firm locally and nationwide. Successful candidates will have 2+ years of experience with conflicts clearance and new client/matter intake. This is a wonderful opportunity to join a collegial firm with a comprehensive benefits package. This position is available in the firm's Los Angeles, Irvine CA, or Chicago offices. Responsibilities: Initial review of intake forms, confirming they comply with the firm's policies and procedures Conduct formal conflicts searches using standard Boolean logic; performing corporate research, escalating to attorneys as needed Ensure requests contain all necessary clearances and approvals Review of the engagement letter to ensure accuracy with regard to parties, rates, standard language, and format Ensure all client/matter information recorded is accurate Maintain all electronic client matter records Respond to inquiries in regards to the intake process Conduct conflicts clearance checks on lateral hires (associates, summer associates and firmwide staff) Identify potential conflicts of interest and provide summary of analysis to stakeholders Other duties and special projects as needed Requirements: Bachelor's degree (preferred); Associates degree required 2+ years' experience within conflicts clearance and new client intake at a law firm; large law firm experience is preferred Experience with Aderant or Intapp conflicts software Exceptional analytical skills Proficiency in MS Office Suite, especially Word, Excel and Outlook. Excellent interpersonal communication skills; highly organized and detail-oriented All candidates must be able to work at a computer screen for a sustained amount of time. Repetitive movement (i.e. heavy computer/keyboard use) May require occasional light lifting (files, copy paper, etc.) Qualified and interested candidates are encouraged to submit a resume for immediate consideration. Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This role is predominately remote however some in-office presence is required (2 days per month). The Continuing Medical Education (CME) Specialist works with the Education Team to administer the AOA's Continuing Medical Education (CME) Program and accreditation services. They will support administration and evaluation of internal, external, live, and online CME activities to ensure compliance with accreditation criteria. The CME Specialist will establish a strong rapport with activity participants and providers to advise, educate and coach them through CME processes. In addition, this individual will operationally and administratively support Education staff leadership. Successful execution of responsibilities will require an individual professionally capable of facilitating and tabling, or triaging as appropriate, new issues or circumstances on behalf of Education leadership. They must be willing to take initiative, pay close attention to detail, manage multiple priorities simultaneously, and collaborate effectively across internal and external stakeholder groups. Excellent organizational, time management, and oral/written communication skills are imperative. Strong technical acumen with proficiency in MS Office (Word, Excel, PowerPoint, Outlook, and SharePoint) required. KEY RESPONSIBILITIES INCLUDE: Develop a thorough knowledge of CME accreditation and activity types Learn and be proficient in using CME tracking and learning management systems Assist with CME administrative processes and routine provider inquiries Provide LMS administration support, including maintenance of online courses, evaluations, certificates, routine reporting, and learner technical support Provide logistical support for virtual and live events as scheduled (registration, speakers, CME monitoring, set up) Organize program materials to include presentations, handouts, evaluation reports, and other educational materials as needed Support accreditation processes to maintain compliance with CME requirements (AOA and ACCME) Assist with content/data entry and CME system testing Performs routine administrative duties, such as filing, tabulating, compiling and/or posting records, creating spreadsheets, reports, etc. Update databases and learning management system as directed Effectively communicate with CME providers to obtain relevant information Participate in staff meetings to facilitate quality improvements and efficiencies Work with internal contacts to ensure communications reflect accurate CME information Manage annual invoicing of accreditation fees Monitor department's CME emails and department general phone line, triaging communications to appropriate staff member as needed MINIMUM QUALIFICATIONS Education: High school graduate/GED required, bachelor's degree preferred Experience: Minimum of two years' experience in an office setting with a customer service focus. Experience in continuing medical education (CME), continuing professional development (CPD), health care meeting planning, or general knowledge of CME accreditation criteria are preferred. Licensure or Certification: N/A Special Skills: Project and time management are essential, as well as exceptional technological aptitude. Proficient with Microsoft Office Suite (Word, Excel, Outlook, SharePoint Access). Must be a team player. Detail oriented, have strong organizational skills and can prioritize and multi-task. Excellent interpersonal skills. Exceptional oral and written communication skills required. Frequent interaction with other departments and accredited providers. WORK HOURS AND TRAVEL Ability to work at meetings on weekends and in the evenings, as needed. Potential travel; approximately once per year We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. American Osteopathic Association is unable to sponsor work visas at this time.