Technical Support Job Training Program
Support Specialist Job 25 miles from Manchester
"Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking
- Business Fundamentals
- Helpdesk/Desktop Support
- Investment Operations
- Project Management Support
- Cyber Security
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year."
PandoLogic. Category:General, Location:Lowell, MA-01852
Technical Support Specialist
Support Specialist Job 36 miles from Manchester
Azara Healthcare is a leader in the population health management industry. As the Technical Support Specialist, you will get to investigate escalated and complex customer support issues and you will be responsible for resolving these issues through SQL mapping changes. You will be involved in support for all customers and unique product offerings. Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us!
Job Description
Role and Responsibilities
Utilize SQL skills to resolve customer issues and improve the team's technical abilities
Act as the escalation point for complex issues requiring EHR and DRVS product knowledge
Educate customers on appropriate data entry workflows
Essential Skills
Candidate should have a Bachelor of Science in a technical, science, or business field
Intermediate database and SQL skills are essential, such as modifying and creating SQL queries
Candidate must be proficient and comfortable working in a technical environment
Candidate should have at least 1-year of customer service experience
Excellent oral and written communication skills
Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders
Desirable skills
Healthcare industry processes experience is preferred, including EHR knowledge
Experience supporting and/or implementing a SaaS product preferred
Experience with a customer service ticketing system, preferably Jira
Azara Healthcare offers a full suite of medical plans, 401(k) plan, 10 company holidays, 4 weeks of paid vacation time and other benefits in addition to a competitive salary.
Information Technology Services Specialist
Support Specialist Job 43 miles from Manchester
IT Support Engineer - Hybrid Fulltime Job - Greater Boston
$60-68k plus bonus
NO C2C - Must be able to work without sponsorship
Fulltime Field Service Engineer
Field Service Technician who can go onsite to our customers and will travel to 1-2 clients per week
You will become familiar with Level 1 Freshservice use and SOPs.
IT Support Engineer, 3+ years' experience
Ability to travel to clients onsite in and around the Boston area (Waltham, Cambridge, Boston)
Great communications and ability to work with our client users and customer VIP executives at their office locations
Imaging to a workstation - For MS, it would be Intune and Apple Congi.
Laptop workstation setups & user onboards is the main function with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & trouble-shooting etc…
Supporting Level1/2 ticket requests for clients as part of the helpdesk team and rolling into our Helpdesk Manager/Lead
Some background with Windows including Windows 11 upgrade support and rollouts to laptops
Some background in MacOS workstation support
Some background with InTune, Kandji and similar imaging and deployment software
Laboratory Information System Technologist
Support Specialist Job 42 miles from Manchester
Join Our Award-Winning Hospital as a Laboratory Information System Technologist in Southern New Hampshire!
Are you a seasoned Laboratory Information System Technologist looking for an exciting opportunity? An esteemed critical access hospital in the heart of southern New Hampshire is seeking an experienced professional to enhance their dynamic team. This role offers the chance to work in a renowned institution that has been serving the community for over 100 years with unwavering dedication to healthcare excellence.
Why Join Us?
This leading regional healthcare organization provides a comprehensive range of clinical services including medical, surgical, intensive care, obstetrics, pediatrics, emergency care, mental health, and primary care. Our institution is not just a workplace; it's a community committed to elevating the health and wellness of those we serve.
Your Role and Responsibilities:
As a Laboratory Information System Technologist, you'll be at the heart of our laboratory operations. Your responsibilities will include:
Executing precise laboratory tests and serving as the key contact for laboratory information system needs.
Managing laboratory workflows, maintaining LIS databases, and providing training to laboratory staff.
Collaborating with hospital departments to ensure efficient operations and compliance with all accreditation standards.
Troubleshooting LIS issues, ensuring complete and accurate documentation, and participating in system updates.
What You'll Need to Succeed:
Degree in Medical Laboratory Science or a related field.
ASCP certification as a Medical Lab Scientist or Medical Lab Technologist.
Proven experience with Laboratory Information Systems (LIS).
Why Southern New Hampshire?
Nestled in a picturesque region, southern New Hampshire offers the perfect blend of natural beauty, vibrant culture, and community spirit. With an array of recreational, cultural, and educational opportunities, this area promises a high quality of life that is attractive both to residents and visitors.
Compensation and Benefits:
We offer a competitive salary alongside an industry-leading benefits package for qualified candidates. Join us and be part of a team that values excellence and community upliftment.
If you're ready to make a meaningful impact in a supportive and innovative environment, apply today to become a part of our proud legacy of quality healthcare in southern New Hampshire!
Customer Support Specialist
Support Specialist Job 40 miles from Manchester
We are seeking an experienced Customer Support Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service, problem-solving, and logistics coordination, preferably within the auto transportation industry. This role requires excellent communication skills, attention to detail, and the ability to manage multiple customer inquiries efficiently.
Key Responsibilities
Serve as the primary point of contact for customers, providing timely and professional support via phone, email, and live chat.
Assist customers with booking, tracking, and resolving issues related to their vehicle shipments.
Communicate with customers and collaborate with internal teams to ensure smooth transportation and deliveries.
Resolve customer concerns with a proactive and solution-oriented approach.
Maintain accurate records of customer interactions and transactions in the HubSpot, FreshWorks, Ring Central and CargoTel systems.
Educate customers on service options and policies.
Reduce escalations and work collaboratively with other departments to resolve complex cases.
Qualifications & Skills
3+ years of experience in a customer support or logistics role, preferably in automobile transportation.
Strong problem-solving skills and the ability to handle high-pressure situations.
Excellent verbal and written communication skills.
Proficiency in TMS, CRM software, customer support platforms, and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively.
Knowledge of auto transportation logistics and industry regulations is a plus.
High attention to detail and organizational skills.
A customer-first mindset with a focus on delivering an outstanding experience.
Company
Preowned Auto Logistics is a privately owned and operated national automotive carrier and broker located in Peabody, MA. They have been providing fast, safe, and reliable auto transportation with superior customer service for over 20 years. Their expertise in automotive transportation includes Seasonal Residents, Recreational Vehicles, Dealerships, Overseas/International shipments, as well as Private Party Shipping.
Benefits
Competitive Pay
Paid time off
Supplemental Health Insurance
Positive Collaborative Work Environment
Company outings
Food truck Friday
#customersupport #customerrelations #accountmanager
Personal Computer Technician
Support Specialist Job 35 miles from Manchester
Job Title: - Personal Computer Technician
Duration: - 12 + Months contract (Possible Extension)
Pay Rate:- $22.00 hourly on W2 (All Inclusive)
Job Description:-
Responsibilities:
• Design, create, manage and maintain developer test plan, test automation and test coverage
• Report on daily testing status and results
• Prioritize and efficiently manage a number of concurrent projects and testing tasks
• Execute manual and automated testing & inventory management
Requirements:
• Solid understanding of SW QA process, methodology
• Solid understanding of PC Platform Architecture
• Hands-on experience with assembling PCs from components, set-up, configuration (both, hardware & software)
• Must be familiar with PC gaming & its ecosystem.
• Strong troubleshooting skills.
• Understand Binary Search.
• Strong communication skills
• Manual application, automation tests to verify quality in hardware & drivers
• OS and performance knowledge and experience
• Basic Scripting & programming skills a plus.
EDUCATION:
• Minimum: HS diploma
• Preferred: Bachelors in Computer Science, Computer Engineering or equivalent degree.
______________________________________________________________________________________________________
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks
About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
PC Technician
Support Specialist Job 35 miles from Manchester
Job Title: PC Technician
Duration: 12 Months
Work Type: Contract
Job Type: Onsite
Pay Rate: $21-21.00/Hourly/W2
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara, California, that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.
Job Description / Responsibilities:
Design, create, manage and maintain developer test plan, test automation and test coverage
Report on daily testing status and results
Prioritize and efficiently manage a number of concurrent projects and testing tasks
Execute manual and automated testing & inventory management
Requirements:
Solid understanding of SW QA process, methodology
Solid understanding of PC Platform Architecture
Hands-on experience with assembling PCs from components, set-up, configuration (both, hardware & software)
Must be familiar with PC gaming & its ecosystem.
Strong troubleshooting skills.
Understand Binary Search.
Strong communication skills
Manual application, automation tests to verify quality in hardware & drivers
OS and performance knowledge and experience
Basic Scripting & programming skills a plus.
EDUCATION:
Minimum: HS diploma
Preferred: Bachelors in Computer Science, Computer Engineering or equivalent degree.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Dev/Ops IT Specialist
Support Specialist Job 43 miles from Manchester
Integrated Computer Solutions, Inc. (ICS) is a leader in UX design, software development, and embedded and cybersecurity solutions. Since 1987, we've been partnering with businesses to build impactful products across industries like medical devices, automotive infotainment, and IoT platforms. As a mid-sized company, ICS prides itself on its collaborative, hands-on environment, where every team member makes a direct impact.
We're seeking a Dev/Ops IT Specialist to drive our technology operations and dev/ops infrastructure in our Waltham office. (This is not a hybrid role.) This role is ideal for a hands-on professional who thrives in a smaller team setting, enjoys problem-solving, and has experience supporting both IT and customer projects.
Position Overview
As the Dev/Ops IT Specialist, you will coordinate with ICS's IT systems and infrastructure while contributing to DevOps practices that support our customer engineering teams. This role combines hands-on technical work with leadership responsibilities, making it perfect for someone who thrives in environments where flexibility and adaptability are critical. You'll be vital in optimizing IT operations and integrating DevOps principles to enhance software delivery and customer projects. This role is a Waltham, MA-based, and US citizenship is required.
Key Responsibilities
Operational IT Systems:
Drive IT operations, ensuring reliable performance, security, and scalability of systems and networks.
Administer business-critical tools and platforms, including cloud-based services, communication tools, and collaboration environments.
Provide IT support for engineering teams, particularly in software development and testing workflows.
DevOps Integration:
Collaborate with software development teams to implement and maintain CI/CD pipelines for streamlined code deployment.
Optimize development environments for efficiency and reliability, including managing source control systems (e.g., Git) and automation tools.
Coordinate cloud infrastructure for development and production environments, including AWS, Azure, or similar platforms.
Hands-On Support:
Provide direct technical and laptop support to teams, troubleshooting and resolving issues promptly.
Configure and manage tools like Google Workspace, Jamf, Git, Okta, Atlassian products, Slack, Salesforce, and AWS services.
Implement and maintain cybersecurity protocols, including endpoint protection and secure development practices.
Compliance & Cybersecurity:
Ensure IT practices comply with industry standards and regulations (e.g., ISO 13485 for medical devices).
Develop and maintain disaster recovery and business continuity plans for IT and development systems.
Compliance with NIST.
Team Collaboration:
Work closely with cross-functional teams to understand and address IT and DevOps needs.
Act as a key collaborator between IT and engineering to foster a unified, efficient development and operations environment.
Required Qualifications
4+ years of experience in information technology, System Administration or DevOps
Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, or GitHub Actions) and version control systems (e.g., Git).
Strong technical expertise in IT infrastructure, network management, and cloud services
Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus.
Proven ability to troubleshoot and resolve technical challenges hands-on in a dynamic environment.
Preferred Skills
Knowledge of regulated industries (e.g., medical devices, aerospace) and relevant frameworks (e.g., ISO standards).
Proficiency in Linux and real-time operating systems.
Previous experience in IT or DevOps roles within small to mid-sized product or technical environments.
Why Join ICS?
At ICS, you'll find a collaborative, team-oriented environment where your contributions directly impact you. You'll work closely with UX design and software engineering teams, which is key in driving innovation and improving how we build and deliver groundbreaking products.
Opening Specialist - Dunkin'
Support Specialist Job 17 miles from Manchester
Looking for reliable people, early birds, to open the restaurant and take care of guests. Openers are responsible for setting up the store for the start of day. An opener may also be required to do some baking and delivery of products depending on which location you are working. You would start your day at 4am and end of shift times can be flexible to meet your needs. Shifts can end anywhere from 7am-12pm to help fit your schedule (getting kids off to school, other job, etc.). Training is available.
Well let you in on a little secret... while everyone knows that America Runs on Dunkin, we know that Dunkin runs on our incredible team members. Ready to come run with us?
Heres whats in it for you:
To keep our amazing team running, employees at our Dunkin Restaurant enjoy a bunch of perks:
- Hours that work for you (flexible scheduling)
- Discounted college degree program
- Career development and growth
- Training and ongoing development opportunities
- Competitive Pay ($14-$16/hour for adults + tips!)
- Healthcare
- Getting to meet a lot of amazing people
REQUIREMENTS
Reliable transportation is needed
Valid driver's license required if doing deliveries
A minimum of one weekend day is needed
In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Work and Community Support Specialist
Support Specialist Job 20 miles from Manchester
Work Opportunities Unlimited (WOU) is an employee-owned Human Services company that has been helping people with barriers to employment find meaningful jobs since 1982. You can be part of our rewarding mission and make a difference in the lives of others each and every day.
When you join our team, you join the best talent around. We offer individual development plans, customized training, competitive wages and benefits, a supportive company culture as well as tools and resources to succeed and advance within the company.
Work & Community Support engages individuals in work, recreation, and other personal activities that promote living a preferred lifestyle in their community. Work & Community Support gives the individual the opportunity to participate in activities that will put them on a path to independence.
As a Work & Community Support Specialist, a typical day might include the following:
Provide long-term, on-site, job support for the duration of a clients' employment
Serve as a coach and advocate for clients to foster success in the workplace
Support client participation in volunteer and/or other recreational activities to help develop self-advocacy, independent living and communication skills
The job might be for you if:
You are seeking a career with purpose
You want to make a positive impact in the lives of others
You thrive being part of a collaborative team
Career growth opportunities - potential selection into our Management Training Program for people who have the following experience:
Management of a small team
Informal leadership in sports, clubs, or civic organizations
Additional Requirements:
Valid Driver's License and comfortable with travel within the community
Monday - Friday, daytime hours availability (flexibility offered for part-time)
Comfortable using technology for documentation and organization
Interested in learning more?
Apply today. If you have any questions, please call our team at ************ or email *****************************
All conversations are confidential. We look forward to learning more about you.
About Work Opportunities Unlimited
Work Opportunities Unlimited (WOU) is an employee-owned Human Services company that has been helping people with barriers to employment find meaningful jobs since 1982.
We offer:
Competitive salary and benefits
Health and Wellness
Work/life balance
Growth and Development
For further details on the above, please click here: **************************************
Upon employment acceptance, candidates will be required to undergo a criminal background and motor vehicle check.
Help Desk Support Specialist
Support Specialist Job 32 miles from Manchester
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
Help Desk Support Specialist
Support Specialist Job 44 miles from Manchester
As the Help Desk Support Specialist, you will Assist employees with company provided software and hardware technical issues. Schedule: This is a full-time, onsite, non-exempt (35 hour/week) position. No nights or weekends. Compensation: Starting annual salary is $60,000. Enjoy benefits that start as of day 1 of employment and our generous paid time off package.
With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!
Depending on your role and your hours, we offer:
* Flexible scheduling
* Competitive salaries
* Medical, Dental, and Vision starting day 1
* 403b Retirement Plan with agency contribution after 2 years of employment
* 3 weeks accrued Vacation time
* 3 weeks accrued Sick time
* 13 Paid Holidays
* 30 personal hours
* Ample free parking
* Tuition reimbursement
* Employee referral bonuses of up to $2,000
Job Activities
Key activities of the position are below. Additional duties may be assigned as required.
Top Key Activities:
* Act as first point of contact in Help Desk activities, providing both in-person and remote technical support to all staff
* Deploy, configure, maintain, and support agency hardware and software assets and ensure regular maintenance for leased equipment
* Support Systems Administrator with technology training for MVES employees
* Work closely with other members of the IT Department and IT contracted agency to ensure that available resources are used to capacity and IT-related operations are optimized.
* Identify and track trends in issues reporting
Other Activities:
* Maintain help desk policies and procedures
* Assist in the selection and testing of new technologies, hardware and software
* Provide back-up for the Systems Administrator
* Assist with posting on and maintenance of Agency website as needed
* Contribute to the administration and operational responsibilities of the network environment
Qualifications:
* 2+ years of proven experience as a help desk technician
* Tech savvy with working knowledge of office automation products, databases, and remote control
* Good understanding of computer systems, mobile devices, and other tech products
* Ability to diagnose and resolve basic technical issues
* Proficient in Microsoft Windows, Office 365, and Azure
* Experience using WordPress or another Content Management system and online applications such as Salesforce and Avaya Office is a plus
* Customer-oriented and cool-tempered
* Excellent communication skills including the ability to interact effectively with all staff and communicate technical information clearly to all levels of understanding
* Excellent documentation skills
* Must have the ability to prioritize and meet deadlines for assigned projects, help desk calls, and emails.
* Experience in data analysis and strong analytical skills
* Strong troubleshooting, and research skills
* Must have reliable private transportation
* Must have reliable private internet service
Physical Requirements of the Job:
* Ability to lift and carry up to 50 lbs.
* Ability to stand, bend, lift, carry, push, pull, climb, kneel, and crouch, as required, on a daily basis.
Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Production Support Specialist
Support Specialist Job 44 miles from Manchester
The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production Support Specialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates)
Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience
Description:
Our client in Malden, MA for a 12 month contract opening for a Production Support Specialist.
Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth.
The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state.
The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information.
Looking for Production Support Specialists to:
1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors
2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.
DUTIES AND RESPONSIBILITIES
-Provide first tier technical support for Production and lower environments.
-Document issues and identify patterns in issues for escalation to the management and development teams.
-Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users.
-Participate in weekly meetings with vendors and team members.
-Resolve assigned/delegated technical issues.
-Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services.
-Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success.
-Communicate status and support issues to team members, business community and IT management.
-Engage in infrastructure operational management, documentation and integration
-Provide support to development, testing, and production systems, as needed.
-Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations.
-Develop and implement support procedures and environment changes required to support the project during its development life cycle.
QUALIFICATIONS
-Must be a self starter with good oral and written communication skills, who works well as part of a team
-Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner.
-Strong attention to detail and complex problem solving capabilities.
-Strive to continuously build knowledge and skill, and share expertise with others.
-Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules.
-Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution.
-Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)
-Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
-BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred.
-Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
-Knowledge of Java, .Net, preferred
Regards
Avinash
**************************
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
Cytology Application Specialist
Support Specialist Job 45 miles from Manchester
United States Discover a career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere, every day. Our Cytology Applications teams are instrumental in providing the highest standard of quality service by delivering excellent product education, consistent support and valuable technical expertise at all times. But equally, you will be a fantastic communicator with our customers, setting clear expectations and be able to build a strong rapport!
We are thrilled to hire multiple talented and skilled Cytology Applications Specialists to join our Diagnostics division!
**Extensive travel of 90% is required domestically and potentially internationally** , including evenings for customer service and training, and we will require you to have a solid understanding of GYN and non-GYN screening protocols, and expertise in all Hologic Cytology products for Cervical Cancer Screening.
As a CAS, you will be given the exciting opportunity to:
+ Utilize your cytologic expertise in GYN and non-GYN to train internal and external customers on Hologic Cytology products and ThinPrep morphology, ensuring high-quality service through extensive product knowledge and technical support.
+ In addition to conducting training on Hologic ThinPrep products, you will also be conducting certification, identifying publishing opportunities, supporting workshops, resolving customer issues, maintaining administrative standards, staying current in technical knowledge, and having strong teaching and presentation skills.
+ Provide the highest standard of quality service by delivering excellent product knowledge and education, while providing consistent support as the technical experts in their field.
+ Work successfully under supervision and travel frequently to represent Hologic in the industry and marketplace
+ Work with management to exercise discretion and judgement in his or her evaluation, assessment and training of each individual customer as needs dictate
What we are expecting from you:
+ Minimum of 3 years related experience in GYN or 1-year experience specific to GYN with a Master's degree in scientific or relevant field
+ CT (ASCP) certification mandatory and Bachelor's degree preferred
+ Demonstrates a professional demeanor appropriate for the health care industry.
+ Valid Driver's License and satisfactory driving record to the Company, as well as a serviceable vehicle available for work.
+ Valid Passport as applicable.
+ Ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner.
+ Strong attention to details and ability to bring customer situations to satisfactory completion in a timely manner.
+ Working knowledge of anatomical pathology and cytology laboratory practices.
+ Strong and effective teaching and presentation skills.
+ Ability to organize, present and convey moderate and diverse problems or issues within and across functions.
The annualized base salary range for this role is $77,000 to $120,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
Why Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
We offer a competitive salary and annual bonus scheme, and one of our Talent Partners would be happy to discuss this in more detail with you.
If you have the right skills and experience, apply today!
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
\#LI-RF1 #US-Remote
Production Support Specialist
Support Specialist Job 44 miles from Manchester
The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production Support Specialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates)
Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience
Description:
Our client in Malden, MA for a 12 month contract opening for a Production Support Specialist.
Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth.
The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state.
The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information.
Looking for Production Support Specialists to:
1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors
2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.
DUTIES AND RESPONSIBILITIES
-Provide first tier technical support for Production and lower environments.
-Document issues and identify patterns in issues for escalation to the management and development teams.
-Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users.
-Participate in weekly meetings with vendors and team members.
-Resolve assigned/delegated technical issues.
-Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services.
-Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success.
-Communicate status and support issues to team members, business community and IT management.
-Engage in infrastructure operational management, documentation and integration
-Provide support to development, testing, and production systems, as needed.
-Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations.
-Develop and implement support procedures and environment changes required to support the project during its development life cycle.
QUALIFICATIONS
-Must be a self starter with good oral and written communication skills, who works well as part of a team
-Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner.
-Strong attention to detail and complex problem solving capabilities.
-Strive to continuously build knowledge and skill, and share expertise with others.
-Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules.
-Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution.
-Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)
-Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
-BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred.
-Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
-Knowledge of Java, .Net, preferred
Regards
Avinash
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************
Additional Information
All your information will be kept confidential according to EEO guidelines.
Production Support Specialist - UniFirst
Support Specialist Job 33 miles from Manchester
Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and driven Production Team Partner to join our UniFirst Community. As a Production Support Specialist, you will support incremental improvements and oversee process implementation. You will have the opportunity to become an integral member within the Production management team at one of our many UniFirst locations.
Pay & Benefits:
On the job training & a competitive salary + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
What's in it for you?
Training:
Specialists can expect a 4-week virtual UBS training period. Specialists will also be visiting designated plants on a bi-weekly basis to undergo on-site UBS training.
Career Growth:
Upon program completion, there is an opportunity for Specialists to transition to members of the Production management team at one of our various locations. Opportunities may require relocation.
Culture:
Our community culture is what makes UniFirst an organization that stands out from the rest.
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.
What you'll be doing:
• Support the launch and implementation of production programs or systems.
• Serve as a subject matter expert and train department personnel on production process.
• Provide on-site support to team partners and management.
• Support Production initiatives such as UPM, serialization, auditing, and improvement visits.
• Support changes in corporate initiatives, direction, goals, and priorities to Production management.
• Support policy and procedure adherence
• Support the development and execution of production strategies.
• Assist locations improve performance on key production metrics.
• Help evaluate ideal labor needs, cost controls, process and policy compliance.
• Identify key areas for improvement with large ROI and work with each location to overcome production shortfalls.
• Support and drive efforts to correct deficiencies found during monthly and annual soap vendor audits.
• Work with locations to improve compliance with basic wash process procedures (i.e., turn time, proper loading, equipment utilization, proper formula use, and chemical cost reduction).
• Assist in managing action for each location where opportunities for improvement are identified, measured, prioritized, and driven by working with location leadership.
• Assist new plant start-ups.
• Complete other duties that may be assigned as required.
What we're looking for:
• A degree from an accredited college or university is required.
• Must be at least 21 years of age or older.
• A valid driver's license and a safe driving record is required.
• Production and Stockroom experience is strongly preferred.
• Bilingual in English and Spanish is strongly preferred.
• Strong project management skills and attention to detail.
• Strategic problem-solving capabilities.
• Excellent intra-personal and communication skills.
• Ability to complete tasks under minimal supervision and meet task deadlines.
• Capability to learn UBS applications.
• Ability to travel between 50%-75%. Approximately 2-3 weeks of travel per month across our various North America locations.
• Ability to work potential weekends due to travel and deployment schedules.
• A valid passport to travel in and out of the U.S. is required. Travel to Canada will be required.
• Capacity to be flexible and shift priorities when necessary.
• Ability to lift and carry up to 50 lbs.
• Ability to commit to the completion of this program.
• Must be willing to relocate for potential advancement opportunities.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being an almost 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Branch Underwriting Support Specialist
Support Specialist Job 37 miles from Manchester
Our Branch Underwriting Support Specialist is responsible for preliminary review of all lines of commercial business and effectively verify that business is issued in accordance with the established underwriting guidelines. Submit appropriate referral risks and provide assistance to the Underwriters.
Responsibilities
Preliminary review and limited approval of new business, renewals, inspections, mail, and follow up for all lines of business
Provide rating assistance and underwriting support for our Maine, New Hampshire, Vermont, and Massachusetts agents
Work closely with several Underwriters to assist with the underwriting functions for a block of agents
Quote and issue new business and process endorsements
Other miscellaneous job-related duties as assigned
Requirements
High school education or its equivalent
Proficiency in commercial lines such as BOP, Auto, Contractors, Garage and Dealers
Experience working with Microsoft Office, including Excel, Word and Outlook
Excellent communication and interpersonal skills
Able to work in a team environment
Benefits
Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!
Environmental Services Support Specialist | Full Time | Days
Support Specialist Job 17 miles from Manchester
Reporting to the Department Director, and under direct supervision of the Manager, cleans hospital patient rooms, baths, laboratories, offices, halls, and other areas by performing duties according to established and approved procedures.
Education
GED/High school preferred but not required.
Certification, Registration & Licensure
None required.
Experience
Ability to read, write, and understand labels and instructions. Good customer service skills.
Responsibilities
Completes all required job specific training.
Properly cleans and disinfects all surfaces. Follows proper procedures related to: Germicidal Usage, Isolation Room Cleaning, Baseboard Cleaning, Televisions, Telephones, Wall Washing, Doors Frames and Kick plates, Stainless Steel Surfaces, and Glass Cleaning.
Properly follows high and low dusting procedures related to Ceilings/Vents, High Dusting, Damp Dusting (Low).
Properly follows dry and wet mopping procedures
Properly follows vacuuming and baseboard cleaning procedures.
Properly follows all bathroom cleaning procedures including Shower, Tub, and Commodes.
Properly follows Waste Handling and Disposal procedures.
Properly follows CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors and proper customer service.
Properly maintains storage areas and housekeeping cart.
Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.
While performing the duties of this Job, the employee is regularly required to walk. The employee is frequently required to bend, do fine motor, do repetitive motion, hear, reach, smell, speak, and squat. The employee is occasionally required to climb, kneel, sit, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is frequently exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, moving mechanical parts, and slippery surfaces. The employee is occasionally exposed to chemotherapeutic agents, electrical hazards - shock, non-weather related heat or cold, toxic or caustic chemicals, variable weather conditions, and vibration.
The noise level in the work environment is usually moderate.
Help Desk Support Specialist
Support Specialist Job 32 miles from Manchester
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
Environmental Services Support Specialist - Full Time
Support Specialist Job 17 miles from Manchester
Reporting to the Department Director, and under direct supervision of the Manager, cleans hospital patient rooms, baths, laboratories, offices, halls, and other areas by performing duties according to established and approved procedures. Education
GED/High school preferred but not required.
Certification, Registration & Licensure
None required.
Experience
Good customer service skills.
Responsibilities
* Completes all required job specific training.
* Properly cleans and disinfects all surfaces. Follows proper procedures related to: Germicidal Usage, Isolation Room Cleaning, Baseboard Cleaning, Televisions, Telephones, Wall Washing, Doors Frames and Kick plates, Stainless Steel Surfaces, and Glass Cleaning.
* Properly follows high and low dusting procedures related to Ceilings/Vents, High Dusting, Damp Dusting (Low).
* Properly follows dry and wet mopping procedures
* Properly follows vacuuming and baseboard cleaning procedures.
* Properly follows all bathroom cleaning procedures including Shower, Tub, and Commodes.
* Properly follows Waste Handling and Disposal procedures.
* Properly follows CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors and proper customer service.
* Properly maintains storage areas and housekeeping cart.
* Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.
While performing the duties of this Job, the employee is regularly required to walk. The employee is frequently required to bend, do fine motor, do repetitive motion, hear, reach, smell, speak, and squat. The employee is occasionally required to climb, kneel, sit, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is frequently exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, moving mechanical parts, and slippery surfaces. The employee is occasionally exposed to chemotherapeutic agents, electrical hazards - shock, non-weather related heat or cold, toxic or caustic chemicals, variable weather conditions, and vibration.
The noise level in the work environment is usually moderate.