Support Specialist Jobs in Lewisville, TX

This position requires customer support for agents using software for their clients. Communicating with agents regarding any support required to use the software. The Agent Success and Support responsibilities include innovating and expanding the support, experience, and communications process for agents as part of the overall enablement project(s). This includes resolving user queries, recommending solutions and guiding users through features and functionalities of proprietary and third-party technical solutions, supporting the Product and Program Leads and more. To be successful in this role, you should be an excellent communicator who's able to earn users' trust. Essential job functions Act as a voice of the user' focused on agents, sales support, and internal staff Assist in the creation of amazing agent experiences as part of the enablement project Work directly with management to help map out and decide on features and user stories, based on agent feedback, internal team, and external channels' processes Assist with the innovation and development of carrier inbound data for ready to sell reports, agent information, new digitally supported products, and more Support the analytics team to build effective sales reports, dashboards and insights for agent and team use Join product mapping and vision discussions as part of the enablement team to help create the solution roadmap for multiple initiatives including, sales enablement, digital transformation, additional sales channels, and more Respond to agent queries in a timely and accurate way, via phone, email or chat and open and manage critical items to provide solutions Identify agent needs and guide agents to use and test specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Implement and manage effective UAT for all processes Update internal databases with information about technical issues and useful discussions with agents Monitor agent complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform agents about new features and functionalities Assist in interviews, feedback gathering, and discussions with agents with regards to technologies and solutions Gather agent feedback and share with management Work directly with Product and Platform Leads, specifically the Agent Success Teams Other duties as assigned

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARS FY22 REVENUE 10.4 BN USD WE'RE PRESENT IN 66 COUNTRIES OVER 1,400 ACTIVE GLOBAL CLIENTS Role: Production Support Specialist (Monitoring Engineer) Job Description: Required Skill and Knowledge - Individual will need to be proficient in the support of Splunk including the deployment, instrumentation and leveraging the tool - Proven experience with one or more supporting monitoring tools such as - Dynatrace, SiteScope, Catchpoint - Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, shell scripts, etc. - Proven experience in programming languages (Java and/or .NET) - Proven experience in application/network performance and availability monitoring - Proven experience in N-Tier Architecture supporting a multitude of products (Webserver, Middleware, Database, etc.) - Knowledge of ITIL functions and processes - An excellent communicator, able to network and influence across multiple levels is required of this role - A self-motivated, hands-on, driven individual with strong leadership skills - A strategic thinker who can link business context to technical reality Desired Skills - Proven experience with one or more supporting monitoring tools such as - Dynatrace, Microfocus BPM, Catchpoint - SA or DBA or Middleware Experience preferred Expected annual pay for this role ranges from USD 60000/annum to USD135000/annum. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.” We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. Service Desk Engineer Dallas, TX Onsite Responsibilities: Minimum 1-3 years of experience as a Help Desk Technical Support Technician or Semi Technical support role Good understanding of computer systems mobile devices and other tech products Strong problem solving abilities with Ability to diagnose and resolve basic technical issues Strong verbal and written communication skills with the ability to effectively communicate to a variety of audiences Certification Requirement ITIL Foundation Windows 10 Configuration Job Description Responsible for providing technical assistance and support related to computer systems hardware or software Responds to queries runs diagnostic programs isolates problem and determines and implements solution Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution They must also be customer oriented and patient to deal with difficult customers Responsibilities First point of contact for all end user reporting technical issues over the phone Chat or email or web Responsible for providing the first line of technical support of hardware Operating Systems sub systems and or applications for customers and or employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates if needed unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Maintains call quality and response times as per the agreed SLAs Strict adherence to meeting all the agreed SLAs and KPIs Log all incidents and requests in the ITSM tool Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution Systematically interprets user problems and identifies solutions and possible side effects Ability to paraphrase and trouble shoot issues Uses experience to address user problems and interrogates database for potential solutions Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate Maintains records informs users about the process and advises relevant persons of actions taken Adhere to the documented policies and procedures Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as when appropriate to resolve tickets Use appropriate CTI classification for incidents and requests Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution escalation or communication of status updates Maintain confidentiality with regards to client customer information adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install modify and repair computer hardware and software Preferred Good communication skills Need to be flexible in working from Office Should have understanding of below Technical Skills Basic Networking VPN and Active Directory Skills OS Windows 7 Windows 10 Mac OS X Office MS Office Office365 Browser IE7 IE8 Mojilla Safari Outlook 2007 2010 2016 Knowledge on PC Laptop Handheld Printers Remote Support Hands on experience on ITSM tools like ServiceNow BMC is an added advantage Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ): Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.

The Operations and Customer Support Specialist will be responsible for ensuring smooth operational processes while delivering exceptional customer service. This role combines operational tasks such as client onboarding with direct customer engagement and ongoing support to enhance overall efficiency and client satisfaction. The ideal candidate will be detail-oriented, possess strong communication skills, and be committed to providing high-quality support. KEY RESPONSIBILITIES Operations Support: Create customer implementation materials (timelines, communications, process documents, etc.) and track progress of implementation to the project timelines. Coordinate with various departments to streamline workflows and enhance productivity. Assist in the day-to-day operations of the organization, ensuring all company and customer processes run efficiently. · Assist in the daily operations of the office, including managing hardware purchases, supplies, and inventory. Scheduling and coordination of meetings, appointments, and travel arrangements. Maintain accurate records and documentation of operational activities and customer interactions. Customer Support: Educate customers on product features, usage, and troubleshooting techniques. Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate responses. Resolve customer issues, complaints, and inquiries with professionalism and empathy, ensuring customer satisfaction. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain up-to-date knowledge of products and services to provide accurate information. Process Improvement & Reporting: Identify opportunities to improve operational efficiency and enhance customer experience. Contribute to the development of standard operating procedures (SOPs) and training materials. Assist in implementing new tools or software that improve operations and customer support. Compile and analyze customer feedback and operational data to provide insights for management. Prepare reports on customer support metrics and operational performance for review. QUALIFICATIONS Bachelor's degree in business management, or a related field preferred; 5 years of relevant experience in operations and customer support or a similar role. Strong organizational and multitasking skills, with the ability to prioritize effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and familiarity with Hubspot a plus

Are you ready to be a pivotal part of a dynamic legal team in the heart of Dallas? A prestigious global law firm is seeking an exceptional Legal Support Specialist to join their Corporate department. This is a fantastic opportunity to work closely with a well-respected group of attorneys, providing key support in an administrative capacity and making a tangible impact in the world of business law. Why This Role Stands Out: Diverse Responsibilities: From crafting stock purchase agreements to orchestrating complex transactional closings, your work here will be varied and intellectually stimulating. You'll delve into corporate M&A, joint ventures, private equity, and many other finance matters. Professional Growth: Work alongside top-tier legal professionals, gaining exposure to intricate processes and high-profile clients. Fine-tune your skills in corporate securities, real estate finance, and entity formations. Team Environment: Collaborate with a supportive team, all dedicated to maintaining excellence in service and legal prowess. Develop your interpersonal skills in an atmosphere that values communication and team efforts. What You'll Do: Coordinate and manage all aspects of transactional closings including joint ventures, M&A private company financings, real estate acquisitions and dispositions, and associated financing. Draft and file business entity documents; corporation, limited liability company and partnership formations. Filing of electronic closing binders. Perform transactional due diligence. Preparation and filing assistance of corporate operations documents. Prepare checklist for acquisitions, mergers, and securities offerings. File basic securities forms with the SEC. Assist with entity formations and records. Manage phone communications, client interactions, and ensure smooth handling of legal documents and closings. Provide crucial support in drafting, proofreading, and filing important documents with various legal and governmental bodies. Handle a myriad of administrative tasks such as document preparation, travel arrangements, and calendar management. Organize and maintain meticulous records and assist with strategic legal operations. What We're Looking For: A bachelor's degree or equivalent hands-on experience. 7+ years of experience as a legal secretary, particularly in business law practice. Strong administrative support skills. General knowledge of corporate structure and how it works. Proficiency in Microsoft Office and document management systems. Unwavering attention to detail, strong organizational abilities, and the capacity to thrive under pressure. This role offers competitive compensation and an excellent benefits package, acknowledging your expertise and contributions. If you are a motivated professional eager to advance your career in a vibrant legal setting, this is your invitation to take the next step! We are an equal opportunity employer who values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT. This is an onsite position currently working 4 days in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality. Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity. In-house technical training will be provided backed up with real time support from peers and subject matter experts. Required Skills Requires 1-3 years of experience Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills, with the ability to prioritize workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment. Desired Skills Technology Call Center and or Customer Service experience. Ability to utilize multiple resources to determine causes and resolutions of problems and incidents. Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype Network - Citrix, VPN, Cisco AnyConnect ITSM Remedy (not essential)

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist, Program Finance Job Code: 20846 Job Location: Goleta CA, Palm Bay FL, Salt Lake City UT, Camden NJ, Plano TX or Herndon VA. Schedule: 9/80 Reg Essential Functions: Preparing detailed program team budgets and updating projections for monthly sales, operating income, and cash receipt forecasts. Maintaining timely and accurate EACs for assigned programs. Preparing variance analysis in support of program management for internal weekly and monthly reviews. Experience analyzing and reporting Earned Value Management data. Generating monthly project billings. Providing financial support to DCMA/DCAA audits. Identify and develop process improvements to streamline reporting and improve efficiency Developing detailed, accurate manufacturing and material cost estimates. Update proposals to include actual purchase order and other cost data in preparation for negotiations. Conducting ad hoc analysis as required Qualifications: Bachelor's Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience. Basic understanding of cost accounting and FA principles. Familiarity with SAP or other ERP. Demonstrated proficiency with Microsoft Excel and other MS Office applications Experience with Earned Value Management, IPMR CDRL submittal and an Earned Value tool (COBRA, etc.) a plus Must be a US Citizen, with the ability to obtain and maintain a US Secret clearance if needed. Preferred Additional Skills: Ability to handle multiple priorities and projects. Should be a self-starter that can work independently and in a team environment Must use management by fact, understand risk management and be able to work well within a team. Active Secret Clearance Strong interpersonal and leadership skill set, including the capability to interface with customers and form strong business partnerships with key program leaders Advanced skill level with Microsoft Excel, PowerPoint and Word Familiarity with an ERP an Earned Value tool, preferably SAP and Cobra Strong organizational skills and demonstrated ability to prioritize in a dynamic environment Strong analytical skills including the ability to proactively solve problems and issues in a timely manner Self-motivated and strong interpersonal skills, including the ability to work with people of all levels/functions within the organization Strong communication skills (oral, written, listening) Minimum 6 years of experience in the Aerospace & Defense industry Minimum 3 years of Earned Value experience In compliance with pay transparency requirements, the salary range for this role in Colorado State, Hawaii, Illinois, Maryland, Minnesota, Vermont and New York State is $65K-121K. For California, Seattle, Washington D.C., Maryland Greater Washington D.C. area, the city of Denver, Washington State and New York City, the salary range for this role is $75K-139K. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. #LI-LT1 L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Job Title: Help Desk Specialist Employment Type: Direct Hire Shift: 10a-7p Salary Range: $60-75k base Benefits: Medical, Dental, Vision 401k PTO Holiday Summary: Akkodis is seeking a Help Desk Specialist for a DIRECT HIRE position based in Downtown Dallas, TX. This job will be a hybrid role, with a 1-week onsite and 1-week remote rotation. The desired candidate will have 3+ years of help desk support experience in a Microsoft environment. The specialist will be the first point of contact for customer technology requests via telephone or email. You will respond to customer requests and solve technology issues, while taking detailed notes in the ticketing system. This is an excellent opportunity with an exciting organization. ***Rotating hybrid schedule*** ***10a-7p shift*** ***On-call every 5 weeks*** Responsibilities: Provide 1st and 2nd level support for approved applications and technology equipment. Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure. Produce documented details of all service calls in the ticketing system. Advanced MS Office Skillset -- Certifications in Word and Outlook preferred. Microsoft 365 preferred. Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upgrades. Maintain an in-depth understanding of the needs and issues of customers, departments and practice groups. Maintain an in-depth knowledge of assigned application sets. With a focus on specific applications assigned to become the Subject Matter Expert for both the end user and from the troubleshooting side. Create and maintain Knowledge Base articles for end user support issues. Monitor support issues related to the assigned applications. Troubleshoot application problems, acting as liaison between the customer and the application owner, and at times with the vendor that may be engaged to resolve issues. Required Skills: Technical degree or equivalent experience Excellent tenure REQUIRED, job stability is key 3+ years' experience in applications, hardware, operating systems, smartphones, printers, etc. 3+ years' experience in Microsoft 365 products (Windows, Office, Outlook, etc.) A+ Certification or other similar Microsoft certifications a plus 100% phone and remote support, NO HANDS-ON WORK Strong written and oral communication skills the ability to support the executive level Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills If you are interested in this Help Desk Specialist Job, then please click apply through Akkodis. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

Job Title: Sales Support Specialist Class: Full-time Walker Zanger connects its clients with high-end tile and slab materials while providing a top-tier customer experience. With over seventy years of expertise, Walker Zanger has cultivated a rich legacy by consistently introducing innovative, top-quality natural stone and tile products. Opustone and Walker Zanger are subsidiaries owned by Mosaic Companies, LLC, a nationally recognized leader in specialty wall and mosaic tile, floor tile, and natural stone slab categories. Mosaic's commitment is to promote employee well-being and foster a culture where team members can thrive personally and professionally. Responsibilities Supports sales team in receiving, processing, and tracking purchase orders, sales orders, and invoices. Serves as liaison with billing and customer accounts Offers excellent service to clients in the showroom Follows up with clients after their preliminary visit to gather info for the Customer Info Form, schedule future visits, and gather feedback for customer experience Answers phones and greets clients as they enter the showroom, enters client info in the system, and maintains visitor log Coordinates bids, projects, and shipments. Places price quotes and orders Maintains order files by mailing sample and catalog requests Assists with showroom checklists Cashier duties include processing and applying payments to open orders following assigned procedures. Sends open invoices to clients. Performs register counts daily Responsible for printing pick tickets for sales orders that meet certain conditions Notifies Sales and Warehouse if orders are changed or canceled Ability to work Saturdays on a rotating shift to support the Sales Team Other duties as assigned Qualifications You'll be extremely organized and have excellent client service skills You're detail-oriented, can work independently or with a team, and possess great problem-solving skills You have excellent verbal and written communication qualities You're able to work on multiple projects at the same time You're able to navigate systems and tools (Outlook, Excel, Word, etc.) This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Mosaic Companies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

As our nationwide growth accelerates, our Consumer Finance team plays a key role in driving forward our mission of Bringing Happiness to Every Home by creating a culture of continuous improvement with our consumer finance systems, processes, and guidelines. As an In-Home Sales Support Specialist at West Shore Home , you will contribute to this mission by assisting Design Consultants as they navigate the process of securing financing for our valued customers. You will report directly to our Consumer Finance Manager and work closely with our Design Consultants and In-Home Sales teams. Why Work at West Shore Home? We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits. What You'll Contribute In this role, you can expect to: Provide troubleshooting assistance to our Design Consultants Document and maintain records of all requested support from our Design Consultants, including outcomes, feedback, and any follow-up actions Acquire an understanding of State, Federal, and Local Consumer laws to ensure compliance. What It Takes to Succeed At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring: Excellent communication and problem-solving skills Proven experience working with Microsoft Office Suite High School diploma or equivalent, required 1 year experience working in a customer service, sales, or similar role We Invest in YOU We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition . We've got you covered with: Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability) 401K retirement plan with company match Paid holidays and paid time off (PTO) Continued training & leadership development opportunities Unlimited professional and personal growth potential More to Know Schedule: Non-Exempt role with standard hours alternating Monday-Friday 9AM-5:30PM or 12:30M-9PM, with potential for rotating Saturdays Location: Irving, TX Seniority Level: Entry Level Pay: Hourly Our Growth Story What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal - becoming America's Most Admired Home Remodeling Brand . We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of , there is no better place to do so.

About the Company The Litigation Support Analyst works closely with legal teams in resolving eDiscovery issues and ensuring smooth document review and production processes. Responsibilities include providing technical support, assisting with discovery projects, managing litigation databases, end user software training, and collaborating with vendors. This role offers a collegial work environment within a small team, providing ample opportunities for growth and development in a rapidly evolving legal technology landscape. About the Role ESSENTIAL DUTIES AND RESPONSIBILITIES Provides technical support and serves as the main contact with legal teams. Assists attorneys and paralegals in planning discovery projects. Aids with data collection using a variety of tools and utilities. Assists document review projects managing Predictive Coding and AI tools. Builds and maintains litigation databases, including manipulation of load files. Creates document productions. Provides status reports to legal teams, as requested. Assists case teams in preparation of documents for presentation at depositions, hearings and trials. Provides "hot seat" courtroom presentation support, as needed. Works with vendors and others as needed. Qualifications Bachelor's degree or equivalent combination of education and experience required. Required Skills Minimum 3 years' experience in a litigation environment managing electronic discovery projects. Has an educated understanding of eDiscovery concepts and the EDRM framework. Experience using Disco, Everlaw, Opus2, CaseMap, Reveal and/or Relativity. Experience using OnCue or Trial Director. Experience with Microsoft Access and/or Microsoft Excel or similar programs. Ability to multi-task and meet critical deadlines. Strong problem-solving and analytical skills. Excellent written and verbal communication, team-oriented attitude and strong customer service skills. Experience creating demonstrative exhibits such as timelines and charts in both PowerPoint and as large printed exhibits. A desire to continue learning as technology changes rapidly.

To comply with U.S. federal government requirements, U.S. citizenship is required for this position. Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations). Your Impact Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Your Experience Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture Ability to work independently, as well as contribute as a team player Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI) Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP) Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT) Good understanding of Unix/Linux and Windows operating systems Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus Knowledge of traffic generation tools and scripting languages is a plus Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Our client is looking to bring on a Service Desk Technician to his current team, this is due to an upcoming 2-year initiative to have the Tech team visit all 64 sights they oversee across the US and Canada. This team oversees 64 different locations across the US and Canada from their two divisions. They run off a Microsoft shop (O365, Windows7/11, PCs) as well as Cisco products and oversee all aspects of infrastructure for these sights. People here need to have broad knowledge on systems, networking, VOIP, etc. rather than a deep understanding of a couple of things. This also includes deployments, upgrades, installments, onboarding/offboarding, and more. Top Skills: -Microsoft Support (O365, Windows 7/11, PCs) -Cisco (Routers, Switches, VOIP) -Full Infrastructure Support (Networking, Systems, Deployments, Installs, Rack & Stack) -White-Glove Support Pluses: -MSP experience -Certifications (CCNA, Networking+, CompTIA, etc.)

We are seeking a highly skilled Automation Specialist to join our team. This role is critical in automating our manual processes and ensuring efficiency across various platforms. The successful candidate will be responsible for loading Action Items, Store Priorities, and Surveys into Spring Mobile for Home Market and Sales Force for FSOP. The specialist will also learn and automate repetitive monthly processes, supporting our Capabilities and Systems Manager with project management and AI GPT bot implementation in our SFA and other tools. Key Responsibilities Load Action Items, Store Priorities, and Surveys into Spring Mobile for Home Market and Sales Force for FSOP. Analyze, learn, and document monthly repetitive processes to automate them. Develop and implement automation solutions using RPAs and Excel. Support the Capabilities and Systems Manager in charge of SFA tools with project management tasks. Assist in the implementation and integration of AI GPT bots into SFA and other tools. Recommend and build automation processes independently. Qualifications Bachelor's degree in computer science, Information Technology, or a related field. Proven experience in process automation using RPAs and Excel. Strong understanding of project management principles and practices. Experience with AI GPT bots and their application in business tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Preferred Skills Experience with digital platforms. Familiarity with SFA tools and their functionalities. Strong communication and interpersonal skills. Capability to recommend and implement process improvements. Competencies Proficiency in using and understanding SFA tools Excellent communication and interpersonal abilities Skilled in recommending and executing process improvements

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada's largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn. When we say we're the best, we're not just tooting our own horn. We're incredibly proud of the many awardswe've won for shipping to, from, and within Canada. Purolator International provides a "Best in Class" Total Rewards package to employees and their families. Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer) Employer funded Short/Long Term Disability & Life Insurance Accident, Hospital & Critical Illness Plans Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary) Annual Bonus Incentive Plan Employer Funded Health Savings Account (H.S.A) Paid Time Off Including: 10 Vacation Days, 7 Sick Days, 4 Personal Days Paid Holidays 100% Paid Extended Parental/Maternity Leave Program 100% Paid Military/Reserves Leave Program Tuition Assistance Wellness Program Identify Theft Protection Discount Program Pet Insurance Discount Program We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc. Description The Warehouse Support Rep position will be supporting the Warehouse Operation within our Grapevine, TX facility. The main responsibility is handling customer packages in preparation of shipment for customer distribution. The schedule for this role is Monday - Friday 9:00am - 5:30pm. Responsibilities Daily functions may consist of one or all the following: Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations Load and unload packages from processing stations / trailers. Affixing labels to the packages Scanning boxes from inbound staging area Preparation of Bill of Ladings Data enter shipment details. Cross train in other warehouse positions as needed. Complete Health & Safety compliance trainings as required. Carry out other duties as appropriate and as assigned by his/her manager. Experience Knowledge, Skills, and Abilities: Flexibility for occasional shift change during peak season. Must be able to work in varying temperature conditions during the seasons. This is a physical, fast-paced position that involves continual lifting, lowering, and sliding packages that typically weigh 25-35 lbs. and may weigh up to 70 lbs. Education High School Degree or GED preferred. Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences. Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require an accommodation during the recruitment process, we will work with you to meet your needs. Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program ***************** Any offer of employment is contingent upon a favorable background and reference checks. POSTING DETAILS Requisition Number: 65972 Job Code: 2865 Reports to: Supervisor District Service Quality U.S. Working Conditions:Warehouse Environment RequiredPreferredJob Industries Other

An elite firm in Dallas (our client) is looking for a eDiscovery / Litigation Specialist to join their team on a hybrid basis. Will be working with legal teams and attorneys in resolving eDiscovery issues, providing technical support, managing litigation databases, collaborating with vendors, and assisting with discovery projects. Must have experience managing electronic discovery projects and have an educated understanding of eDiscovery concepts and the EDRM framework. Experience using Disco, CaseMap, or Relativity is highly preferred. Exceptional compensation, benefits, and the opportunity to work in a collegial work environment within a small team, providing ample opportunities for growth and development in the legal technology landscape. Please apply to Bridgeline Solutions today!

----------------------------------------------------- "🟢 🟢 We're Hiring for below 3 roles !!🟢 🟢" ----------------------------------------------------- - IT Engineer II ( Exp 5-8 Yrs ) - IT Engineer IV ( Exp 8-10 Yrs ) Position :- IT Engineer V ( Exp 10+yrs ) Location :- Plano, TX OR Reston, VA ( Hybrid ) Type :- Contract ------------------------------------------------ Shifts: Candidates should be open to rotational shifts, or a constant night/day shift based on the roster (similar to GOC). Candidates will support the following key areas :- Production support Application & Cloud Infrastructure support Incident management Command center Production stability Observability Strong administrative experience in AWS On-call 24x7 support Experience with ticketing systems such as Jira, ServiceNow, etc. Experience with monitoring tools and Splunk Strong written and interpersonal skills Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of: Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Top 3 Must-Have Skills: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. Education/Experience: Have years of IT and Cloud support experience. Bachelor's degree or equivalent training required.

The Onboarding Specialist is responsible for managing the initial stages of the employee life cycle. This includes guiding new hires through the onboarding process, ensuring they have a smooth transition into their roles, and providing them with the tools and resources they need to be successful. The Onboarding Specialist works closely with HR, hiring managers, and other departments to create a positive first impression and foster long-term engagement. ESSENTIAL DUTIES AND RESPONSIBILITIES • Coordinate and conduct new hire orientations and entrance interviews. • Prepare and distribute onboarding materials, such as welcome packets and training schedules. • Complete background checks, credit checks, and I-9 verifications. • Ensure all new hire paperwork, including employment contracts, tax forms, and benefits enrollment, is completed accurately and on time. • Collect all new hire documents and enter them into the appropriate HR systems, such as Deltek Vision and ADP. • Serve as the primary point of contact for new hires during their onboarding period. • Address any questions or concerns new employees may have. • Provide information on company policies, procedures, and culture. • Work with HR and hiring managers to develop and update onboarding programs and materials. • Schedule and coordinate training sessions and introductions with team members. • Communicate regularly with hiring managers to monitor new hire progress and address any issues. • Maintain and update the onboarding database and employee records. • Gather feedback from new hires and managers to continuously improve the onboarding experience. • Stay current with industry best practices and trends in onboarding and employee engagement. • Ensure all onboarding activities comply with company policies and legal requirements. (The specific statements in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully.) SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS • Proven experience in an HR role, preferably within onboarding or talent acquisition. • Strong organizational and multitasking skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Proficiency in HRIS and other onboarding software. • Attention to detail and a commitment to providing a positive employee experience. EDUCATION and/or EXPERIENCE Bachelor's degree in Human Resources, Business Administration, and one to three years of related experience and/or training are required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to sit, use their hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. One of the most rewarding ways to launch your career with us is by joining our Onsite Endoscopic Specialist (OES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices-ranging from hand instruments to state-of-the-art video equipment-within your assigned hospital. As an OES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job-it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless. With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health! Hours: 6 AM - 2:30 PM What you will be doing: Clinical Support: Provide direct, on-site assistance in the Operating Room, Sterile Processing, and Biomed departments at your assigned hospital. Technical and Equipment Management: Set up and maintain KARL STORZ video systems. Inspect, troubleshoot, and repair medical devices. Oversee repair and equipment exchange processes. Transport, clean, and sterilize instruments after use. Training and Education: Train O.R. staff and support departments on the use and maintenance of KARL STORZ devices. Physical Requirements: Ability to lift, push, and pull up to 25 lbs. Key attributes of an exceptional OES: Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements. Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism. Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information. Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships. Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions. What is in it for you: Relocation Support: Enjoy generous relocation reimbursement packages to ease your transition. Professional Growth & Development: Receive financial support to obtain industry certifications (e.g., CST, CRCST). Get reimbursed for certification exam fees and study materials. Take advantage of ongoing training and educational opportunities to advance your career. Collaborative & Dynamic Work Environment: Engage in cross-functional collaboration and knowledge sharing. Benefit from regular feedback, recognition, and support for your growth and development. Be part of a team that celebrates successes together. Access to Cutting-Edge Medical Technologies: Work with state-of-the-art medical equipment. Collaborate with leading medical professionals. Contribute to innovative solutions that improve patient care. Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together. #LI-SG1