Support Specialist Lead Jobs Near Me

Achieving Reunification Center (ARC), a non-profit entity, has served parents or legal caregivers with children placed in an out of home placement through the Department of Human Services since 2005. The vision of Achieving Reunification Center (ARC) is that all families with children in out-of-home placement have resources and support provided to them to achieve timely reunification. POSITION SUMMARY The Reunification Support Coach Supervisor (RSCS) is responsible for guiding the day to day work of up to five (5) coaches within the RSC Unit. As part of this work, the RSCS is accountable for ensuring that coaches effectively utilize a parent centered coaching model to help parents create goal action plans (GAPS) that directly impact reunification barriers and that the coaches partner with their parents to complete their GAPS. The RSCS conducts regular checks of participant files to monitor GAPs and the delivery of the parent centered coaching model at ARC. Additionally, the RSCS uses data reporting to confirm that parent/caregivers receive high quality support through monthly face-to-face or virtual sessions, as well as follow-ups by telephone and text. The RSCS also uses data reporting to confirm that parents maintain active participation in programming, are connected to needed services and successfully address goals. The RSCS supports coaches to make connections between their work with parents to resolve reunification issues and helping parents to begin the process of strengthening their decision making, persistence and resilience. The RSCS conducts review of reports regarding the progress of parents/caregivers to assigned CUAs and other important parties prior to scheduled Family Court appearances. The role of the RSCS also involves cultivating essential parent centered and motivational interviewing competences and skills through one-on-one supervisory sessions and group meetings. The RSCS also models the ARC organizational values in carrying out the day to day work responsibilities. The RSCS will operate both on-site and remotely. Duties and Responsibilities: Responsible for the direct supervision and evaluation of the day-to-day work of the Reunification Support Coach (RSC) in helping parents to directly address reunification barriers through a parent centered coaching model and through goal planning. Responsible for assisting the Reunification Support Coach (RSC) in effectively managing their assigned caseload. Ensure that coaches connect their parents to services required by Philadelphia Family Court and Community Umbrella Agency as part of overall enrollment process. Observe and support coaches to partner with parent/caregiver to effectively implement ARC practices of goal setting, coaching and motivational interviewing practices in person and remotely. Use data reports and other tools to ensure that coaches are consistently scheduling and meeting with parents, submitting required documents within prescribed timeframes. Establish relationships with Community Umbrella Agencies to support the coaches to address case issues so parents can move forward in reunification process. Establish a system to effectively monitor their team's documentation of parent interactions, parent meeting participation, and all other efforts on behalf of parents in the ARC database (Penelope). Ensure staff participate in ongoing professional development opportunities including mandated reporting, mental health first aid, motivational interviewing, executive functioning and trauma informed practices. Facilitate monthly Unit Meetings and supervisions for assigned staff. Complete review and approve of all parent documentation including closing summary and court report documents. Conduct periodic audits of P/C electronic and manual files to ensure completeness and accuracy. Work collaboratively with Program Manager to ensure progress in meeting Unit productivity goals including parent/caregiver participation in goal setting and goal review meetings and parent/caregiver completion of ARC services through mid and monthly data checks. Work collaboratively with Program Manager to ensure adequate operation of Family Court offices. Work with the Professional Development Coordinator to coordinate trainings and observation sessions as needed. Qualifications Masters Degree in Social Work, Psychology, Human Services or related field required. A combination of a Bachelor's Degree with a concentration in Social Work, Psychology, Human Services or related field, substantial case management and supervisory experience will be considered. A minimum of 5-6 years' experience in the delivery of case management services for child welfare agency. Knowledge of Philadelphia Department of Human Services and Community Umbrella agencies preferred. Demonstrated ability to work remotely. Demonstrated ability to work independently and in a team environment. Demonstrated ability to exercise professional judgment and initiative. Strong written, analytical, organizational, presentation and problem-solving skills. Highly organized with ability to effectively manage time and respond to deadlines. Ability to work in an evolving organizational environment. Excellent listening and communication skills. Proficiency in Microsoft Office Suite. Perform other duties as assigned Ability to travel to alternative worksite locations (CUA, Family Court, community location) Ability to work evenings and Saturdays.

Location: Atlanta, Georgia (Remote) Job Type: ContractCompensation Range: $40 - 50 per hour We are searching for an outstanding Marketing Automation Specialist to manage multiple Marketing Automation and Cloud implementations on our Digital Marketing Agency team. He/She must have experience and certification working with top Marketing Automation platforms including Salesforce Exact Target and Pardot, Marketo, Adobe, etc. We are seeking candidates who are SalesForce Marketing Cloud certified and who possess a range of Marketing Automation skills encompassing Email Marketing engagements and PM execution experience deploying Enterprise client MAP initiatives. Experience in End-End Omnichannel and Demand Generation models that incorporate Marketing Automation solutions as centralized foundation desired. Results oriented, team leadership and can-do attitude a must. Responsibilities:Configuring and Implementing Marketing Automation schemas, workflows and campaigns for clients ensuring deployment and operational success of Enterprise client. Marketing Automation & Demand Gen initiatives. Includes designing and implementing MAP architectures, Demand Gen models, user access/ management, data mapping and configurations, content and Customer Journeys implementation, 3rd party platform integrations, functionality and analytics. Work closely with Director of Email & Marketing Automation, Campaign Strategists, Business Analysts, Solutions Architects, Data Analysts, ETL Developers, Project Managers, and Agency Client Partners to manage and execute multiple Marketing Automation, Email and Cloud Marketing engagements. Configure and deploy Customer Journey Maps, Automation Schemas, Advanced Nurture. Builds and Drip Flows, Custom Rules, Data Queries, Triggers, Email Templates, Landing Page Structures, Forms Frameworks and other Automation asset models. Develop MAP Taxonomies and Folder Structures and Functional Models. Develop Lead Stage, Lead Routing Flows, Content and data mapping and lead field stage automation in MAP and CRM platforms. Issues Resolution on Marketing Automation and Marketing Cloud initiatives for MA component. Assist Director with project scoping and estimates. Knowledge and application of Customer Journeys, Advanced automation, Attribution and best practices strongly desired. Qualifications:4+ years experience in a Technical Configuration role on Marketing Automation Platform Implementations. 1+ years SF Marketing Cloud implementation experience. Integration Knowledge of CMS/DAM/DMP/CRM platforms with MA. Knowledge of HTML5, UX/UI Design principles. Familiarity with DB Marketing, Preference Management, Deliverability Best practices. Experience working with relational database systems such as MySQL, MSSQL or Oracle and some knowledge of SQL a plus. 3-4+ years configurating ESP and Marketing Automation platform instances including. SalesForce Marketing Cloud, Pardot - ExactTarget, Oracle Eloqua, Marketo, Adobe etc. Strong preference for Sales Force Marketing Cloud certification. BS in computer science or a related field, or significant equivalent experience. Skills:Experience working with relational database systems such as MySQL, MSSQL or Oracle and some knowledge of SQL a plus. 3-4+ years configurating ESP and Marketing Automation platform instances including. SalesForce Marketing Cloud, Pardot - ExactTarget, Oracle Eloqua, Marketo, Adobe etc. Strong preference for Sales Force Marketing Cloud certification. BS in computer science or a related field, or significant equivalent experience. JOBID: 1083658#LI-CELLA#LI-RK1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa. com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. PandoLogic. Category:Marketing & Biz Dev, Keywords:Demand Generation Strategist, Location:Atlanta, GA-30308

(Open to candidates in Northeast, Wisconsin - Not currently sponsoring H-1B visas) The Manufacturing Customer Support - Training Technician leads the development and delivery of technical training programs at our client's plant in Northeastern, Wisconsin for customer technicians, focusing on both equipment installations and operations. In addition to designing and facilitating impactful training experiences, this role will provide exceptional remote-based phone support to customers, ensuring they receive prompt, accurate, and customer-focused assistance. The ideal candidate is a skilled communicator with technical expertise and a passion for delivering outstanding customer experience and successful customer outcomes. Job Duties & Responsibilities Customer Technical Training: Develop and deliver comprehensive training programs for customers on equipment installation, setup, operation, and maintenance. Create engaging training materials, including manuals, videos, presentations, and online resources, tailored to customer needs. Lead at factory and/or virtual training sessions to ensure customers fully understand and utilize products effectively. Remote-Based Phone Support: Provide remote technical support via phone or video to assist customers with troubleshooting, operational questions, and issue resolution. Diagnose and resolve technical problems efficiently, ensuring minimal downtime for customers. Document and track customer support interactions, escalating issues to internal teams when necessary and contributing to our knowledge base growth. Customer Experience: Deliver exceptional service in every interaction, ensuring customers feel valued, supported, and confident in using their equipment. Gather customer feedback during training and support interactions to continuously improve programs and processes. Ensure satisfaction and successful customer outcomes. Collaboration: Partner cross-functionally to align training content with product updates, customer needs, and company objectives. Share insights gained from customer support and training to drive products and process improvements. Technical Expertise: Maintain a deep understanding of company products, including installation, operation, troubleshooting, and maintenance processes. Stay current on industry trends and technologies to ensure training content remains relevant and effective. Qualifications Experience: 3+ years in technical training, technical support, or a customer-facing technical role. Experience delivering remote support and training to customers. Experience in the packaging industry or related technical fields is a strong plus. Skills: Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences. Excellent problem-solving and troubleshooting skills. Proactive and customer-focused, with a passion for delivering exceptional experiences. Organizational skills to manage multiple training programs and support tasks simultaneously. Tools & Technology: Proficiency in virtual meeting tools (e.g., Zoom, Microsoft Teams) and training software. Familiarity with CRM systems (e.g., Salesforce) and technical support ticketing systems. Ability to create professional training materials using PowerPoint, video editing software, or similar tools. Education: Bachelor's degree or Associate's degree in engineering, technical education, or a related field preferred. Certifications in technical training or customer support are a plus. Other Misc. Excellent follow-through and proactive communication style Cross-functional training and Field Service Technical training experience preferred Continuous improvement and industry training upkeep Hours: Monday through Friday. 7:00 am - 5:00 pm. These are business hours, start and end times may vary based on departmental needs. (Can be flexible). Weekends are not required.

Responsibilities: Customer Support Provide comprehensive support to treasury customers, including answering questions, setting up accounts, resetting passwords, and updating agreements and transaction limits for all treasury products, including ACH Origination, Wire Origination, Remote Deposit Capture, Lockbox, Account Analysis, and other services. Serve as the first point of contact for escalated issues and provide solutions for complex customer requests or problems. Provide exceptional customer support, troubleshooting complex issues, and ensuring resolution within established timeframes. Provide demonstrations and training for customers on treasury product usage, including the installation and troubleshooting of hardware/software. Process and Compliance Perform Account Analysis review and account maintenance. Oversee the initiation, execution, and review of treasury agreements to ensure accurate and timely implementation of contracted services. Verify that contracted services are implemented within expected timeframes and accurately to ensure service fees are appropriately charged. Monitor customer accounts to ensure services are delivered as requested and comply with treasury management procedures and bank policies. Create and update department procedures and training materials to ensure team alignment with best practices. Innovation and Projects Assist with research and development of special projects, perform support functions related to departmental tasks, and frequently interact with officers and other departments. Contribute to special projects and manage departmental initiatives as assigned. Technical Skills: Proficiency in Treasury Management Systems and related technologies. Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with banking software and online banking platforms. Preferred Qualifications: 1+ years of experience in Treasury Management or operational support. Demonstrated leadership abilities or previous experience in a senior/lead role. Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP), preferred. Work Environment: Flexibility for remote work options, if applicable. Ability to manage multiple priorities in a deadline-driven, fast-paced environment.

Renewals & Presales Specialist Hybrid: Phoenix, AZ Renewals Support Oversee tracking of upcoming renewal opportunities, secure quotes, and distribute notifications to sales teams. Cultivate and manage relationships with suppliers and distributors for renewal contracts. Leverage data analytics to inform decision-making processes, including identifying trends and patterns in renewal contracts. Evaluate the effectiveness of renewal strategies using key performance indicators (KPIs) and metrics. Presales Support Provide expert guidance on cloud licensing options and renewals for suppliers. Oversee the setup and provisioning of Cloud SaaS service accounts and licensing. Manage client license renewal requests, quotes, and orders through various system portals and applications. Track and report on the financial status of cloud license orders and support finance teams with invoicing processes. Administer the Supplier Incentive program, including managing claims, referrals, and direct submissions to suppliers. Qualifications 2-4 years of experience in lifecycle management, sales administration, licensing administration, contract management, and/or supplier incentive management. Strong analytical skills and ability to analyze data and make data-driven decisions. Strong verbal and written communication skills. Proven ability to work independently and take initiative. Self-motivated and goal-oriented with a high level of personal accountability. Strong problem-solving skills and proactive communication. Adaptability and resilience in a dynamic, fast-paced environment. Additional Skills & Attributes Emphasis on data analytics and decision-making processes. Focus on evaluating renewal strategies using KPIs and metrics. Why work at MicroAge? At MicroAge our team members are our smartest investment-in addition to our award-winning company culture and associate engagement and recognition initiatives-our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that's landed us on the Phoenix Business Journal's Best Places to Work nine times. MicroAge Benefits-to Name a Few! · Comprehensive health, dental, vision, and 401K plans · Company paid basic life insurance, long term disability, and parental leave · Quarterly company contribution towards Health Savings Account (HSA) · Flexible hybrid work schedule · Frequent performance recognition awards · PTO and Paid Holidays · Associate Referral Bonus · Military Differential Pay for Active Military Associates Job Type: Full-time Pay: From $50,000.00 per year Benefits: 401(k) Dental insurance Disability insurance Health insurance Paid time off Vision insurance Work from home Shift: 8 hour shift

Technical Knowledge: Proficient in HVAC, mechanical, and electrical systems; familiar with BAS platforms (Distech Controls, Tridium Niagara); knowledgeable in controls wiring and relay logic. Software Skills: Skilled in MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams). Organizational Skills: Exceptional attention to detail, ability to manage multiple tasks, and maintain an organized jobsite. Remote Work: Effective communication, self-motivation, and resourcefulness in a distraction-free workspace. Document Interpretation: Ability to interpret construction drawings, wiring diagrams, standards documentation, submittals, and product data sheets. Safety Compliance: Adherence to company and site safety requirements; ability to achieve NFPA70E and/or OSHA training certification. Communication: Strong oral and written communication skills; ability to interact directly with clients and serve as the primary point of contact when needed. Pressure Management: Ability to work under pressure and meet tight deadlines.Leadership: Effective planning and delegation of tasks. Desired Skills and Experience The BAS / Controls Field Technician Specialist leads our BAS field teams and activities for building automation system projects including technical support, leadership to plan, schedule and execute installation, startup and testing, commissioning and closeout in mission critical / data center verticals. The BAS / Controls Field Technician Specialist works closely with project managers, systems engineers, software engineers, construction contractors, equipment vendors and client staff to ensure proper operation and acceptance of the automation and software solutions. The BAS / Controls Field Technician Specialist will receive limited direction on day-to-day work and general instruction on new projects or assignments. Will assist project leadership on automation projects of complex scope. Will work independently or under limited supervision. This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

Job Title: System Support Specialist Employment Type : 100% Remote ( Candidate must reside in KY ) Workplace Type : Long-term Contract Summary: We are seeking a highly skilled System Support Specialist to join our team. This fully remote position focuses on delivering advanced technical support for our enterprise systems, with a strong emphasis on server and data storage management, alongside expertise in Microsoft solutions and device management. The ideal candidate will excel in troubleshooting complex issues, managing large-scale device deployments, optimizing server infrastructure, ensuring data integrity, and leveraging scripting expertise to enhance system efficiency. Key Responsibilities: Provide advanced troubleshooting for system issues across diverse technical environments. Manage and support large-scale enterprise device deployments. Implement, maintain, and optimize on-premises and cloud-based Microsoft solutions (e.g., Active Directory, Azure, Office 365). Develop and maintain automation scripts using PowerShell and other scripting languages. Manage and maintain enterprise server infrastructure, including performance optimization, security, and backups. Design, implement, and monitor data storage solutions to ensure data integrity, availability, and performance. Qualifications: Proven experience troubleshooting complex technical issues. Hands-on expertise in large enterprise device management. In-depth knowledge of on-premises and cloud-based Microsoft solutions. Strong proficiency in PowerShell and general scripting languages. Experience with server operating systems (e.g., Windows Server, Linux), virtualization technologies (e.g., VMware, Hyper-V), and server hardware. Proficiency in managing storage area networks (SAN), network-attached storage (NAS), and data backup and recovery solutions. Work Environment: Fully remote position, although the candidate must reside in the state of Kentucky. Collaborate with a dedicated team of eight professionals. Standard 8-hour workday with flexible start times between 7:00 AM and 8:00 AM, concluding between 4:00 PM and 5:00 PM. About EEG : Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

We are seeking a Marketing Automation & Data Specialist to join our growing marketing team and manage the technical aspects of our email and SMS marketing campaigns. You will be responsible for the setup, management, and optimization of automated journeys, audience segmentation, and data-driven marketing initiatives. Summary of Essential Job Duties Set up and manage SMS journeys, ensuring timely delivery and optimal user experience. Manage email campaign schedules, triggers, and automations using marketing automation platforms. Develop and maintain audience lists and perform advanced segmentation for targeted messaging. Build and execute SQL queries for data retrieval and manipulation, ensuring accurate and up-to-date information for marketing campaigns. Set up, manage, and utilize data extensions for personalized marketing. Implement and integrate APIs with marketing automation tools to ensure smooth data flow and communication between systems. Develop, monitor, and optimize lead scoring and engagement tier models to improve campaign effectiveness and lead quality Requirements 3+ years of proven experience in marketing automation and data management, preferably within a marketing team or agency environment. Strong knowledge of marketing automation platforms, SMS marketing tools, and the technology that supports them. Salesforce Marketing Cloud experience preferred but not required. Experience with SQL query building, data manipulation, and data extensions. Familiarity with APIs and their implementation in marketing systems. Experience in implementing lead scoring and engagement models for marketing campaigns. Excellent analytical and problem-solving skills, with a focus on data-driven decision-making. Strong attention to detail and the ability to manage multiple projects simultaneously. Excellent communication and collaboration skills, with the ability to work effectively across teams. Benefits 401(k) Dental insurance Disability insurance Health insurance Paid time off Parental leave Tuition reimbursement Vision insurance Work from home Equal Employment Opportunity Commission (EEOC) Disclosure: Embrace Pet Insurance is an equal-opportunity employer committed to fostering an inclusive and diverse work environment. In accordance with applicable federal, state, and local laws, we do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, marital status, pregnancy, genetic information, physical or mental disability, veteran or military status, or any other protected characteristic under applicable law. Our hiring decisions are solely based on merit, qualifications, and the needs of the business. We are dedicated to ensuring a fair, reciprocal, and positive work experience for all employees, and we encourage applications from individuals with diverse backgrounds, perspectives, and abilities. If you have any questions regarding our equal employment opportunity policy, please contact the Human Resources department or an appropriate representative within the company. Additionally, if you require reasonable accommodations during the application process or while working as an employee, please submit a written request to the Human Resources Department. We take our commitment to equal employment opportunity seriously and strive to create a respectful and inclusive work environment for all team members.

This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the Role As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences. Responsibilities: Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions Collaborate with cross-functional teams to resolve customer and partner technical challenges Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience Develop solutions using Bash, Python, JavaScript, and PostgreSQL Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement Qualifications and Requirements: Bachelor's degree in Computer Science, Engineering, or related field Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred) Knowledge of ERP systems (CRM, Accounting, Inventory, POS) Strong problem-solving skills with the ability to translate technical concepts for diverse audiences Effective communication and collaboration skills with team members, partners, and customers Nice to have: 1-3 years of professional experience (technical support preferred) Experience with Odoo or similar ERP systems Background in SaaS or startup environments Experience working with Unix/Linux platforms A proactive learning mindset with a focus on continuous improvement Additional language skills (Spanish, French, or Portuguese preferred) Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments, and financial risk management. With enterprise clients spanning North America, EMEA, and APAC, GTreasury is headquartered in Chicago with offices in London, Sydney, and Manila. The Client Support, Team Lead performs the key role in supporting our Treasury management software solution and reports directly to the VP of Global Client Support. You will be responsible for optimizing our processes and managing a team of Support Analysts to provide exceptional service to our clients. You'll play a key role in shaping our customer experience as we continue to scale, ensuring a smooth transition from Implementation to Support, effective incident management, and proactive problem-solving. You will also work closely with the Customer Success Managers to ensure the highest level of client satisfaction. The Client Support Lead will act as front-line support for our current client base escalations, helping to bring problems to resolution quickly and professionally. The Client Support Lead will also act as the internal support resource, helping other staff members resolve issues and deliver solutions to clients. The Client Support Lead is expected to take on multiple projects including but not limited to functional customizations, product improvements, and business process improvements. What You Will Do: Day to day support of analysts (ticket assignment, priorities, workload, and escalations). Manage the teams incoming client tickets by assigning/ reassigning the cases, controlling the cases priority, action plan, and SLAs Develop and apply product knowledge of GTreasury to provide clear and concise resolutions to complex client inquiries Lead weekly team and one on one meetings and contribute to the Troubleshooting Guides Ensure high-levels customer satisfaction for all our customers. Act as Senior Incident Commander when an Incident of Severity 1 or 2 are encountered to ensure constant client communication until issue is resolved. Manage and mentor a team of Support Specialists, fostering a high-performance culture and ensuring professional growth. Work closely with all cross functional teams, (i.e., QA, Account Management and Product) to ensure appropriate levels of service are maintained. Confidently handle phone calls and solve escalated tickets, acting as a player-coach to your team. Handle the transition from Implementation to Support. Effectively use internal tools to ensure service documentation and transparency of service. Understand our client's business needs so that we deliver the best quality of service. Resolve issues with empathetic, over-the-top customer service, prioritizing based on impact to our client's business impact. Who We Are Looking For: 3+ years of experience working in Financial Technology/Services or similar industry 3+ year of experience leading or managing a team 3+ years of experience as a Client Support Analyst Good understanding of financial theory, treasury, banking, or accounting Experience working in high-touch service or technical environments Sound technical experience and applicable knowledge Excellent listening, presentation, and consultative skills Proven organizational, leadership, and interpersonal skills and proven success working directly with clients Good team player with the ability to act on their own initiative Ability to multi-task, re-prioritize and adapt to rapidly changing needs and fast-paced environments Highly organized and able to handle multiple responsibilities Excellent problem-solving skills and service-oriented attitude Excellent verbal and written communication skills - ability to interface and influence at multiple organizational levels Personal Qualities: Strong orientation towards systems, process improvement, and task automation Interpersonal skills to help nurture client relationships, and work with cross-functional teams Ability to think critically, solve problems and propose solutions Self-start who can independently multi-task, efficiently prioritize tasks, and drive projects to completion Highly organized and able to work in a fast-paced environment Meticulous attention to detail and accuracy in work Excellent verbal, written, and interpersonal communication skills EDUCATION REQUIREMENTS: Bachelor's degree in accounting, Finance, and related field preferred Enrollment in CFA, CTP or other professional program a plus What You Will Get: Great benefits, culture, and the ability to work remotely A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.” A great management team and reporting structure that supports you and your growth A culture of open collaboration and problem solving An empowered role on the product team, responsible for driving business value Our benefits include: Salary: The expected annual salary for this role is $85,000. Actual compensation for an individual may vary depending on skills, performance, qualifications, experience, and location. Excellent medical, dental and vision insurance options HSA and FSA options + company HSA contributions 401K matching 100% paid parental leave 15 paid holidays + competitive PTO 100% remote working About GTreasury: GTreasury believes there is opportunity in complexity. We connect treasury and finance teams with industry-leading experts, technology solutions and untapped possibility. By simplifying complexity, teams can unleash their organization's potential to gain strategic advantages and grow. GTreasury helps organizations reach that potential by connecting treasury and digital finance operations through a world-class SaaS treasury and risk management platform and integrated ecosystem where cash, debt, investments, and exposures are seamlessly managed within the office of the CFO. GTreasury delivers intelligent insights, while connecting financial value chains and extending workflows to third-party systems, exchanges, portals, and services. Headquartered in Chicago, with locations serving EMEA (London) and APAC (Sydney and Manila), GTreasury's global community includes more than 800 customers and 30+ industries reaching 160+ countries worldwide. At GTreasury / Hedge Trackers, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table. GTreasury does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply!

Learn, Lead & Grow at Sitel Group We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there. BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group . As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. Learn more at ************* and connect with us on Facebook, LinkedIn and Twitter. Job Summary As the Team Lead of IT Site Support you will be responsible for overseeing a group of specified clients and will be assigned a support group (Site IT Team members) who will coordinate the daily activities in the Knoxville location. You will be working in an extremely fast paced environment and must be able to flex and adapt to rapid change in both business needs and technological advancement. Multiple team members will be going to you for guidance on how to resolve concerns raised by external clients, Sitel IT, agents, and/or our Operational functional partners. You must have strong communication and decision-making skills to be able to direct your team on how to resolve the concerns, prioritize tasks, distribute workload to the team to make deadlines, help resolve any resource challenges, and escalate appropriately due to tight time frames. Primary Job Responsibilities Full responsibility for the operational maintenance and services across the IT environment and provide day to day IT operational decisions, technical support, and escalation support for the sites, support team, and clients assigned. Manage the day to day site IT team members from a dotted line perspective and partner closely with the Regional Manager. In addition, provide feedback to the regional manager for the performance of your support team members for all performance reviews. In addition to the management responsibility, this will be a hands-on role maintaining the functions of the site, and be 24x7on-call incident management support, remote-hands support for Network, Telephone, Server, QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment. Meet regularly with the Philippine & India IT support leaders to drive enhancements to enhance the service levels for our customers via all channels, and share with their support teams (example, phone, chat, self-service, etc). Attend and represent their support team / clients on the daily operational call, security audits, and help manage additional projects and/or sites to help achieve service levels. Assist with the queue management, inventory mgmt., tech documentation, monthly business reviews, and delegate out the tasks for the queues, projects, etc. Primary Job Responsibilities Assisting with ensuring all inventory processes and all equipment in-center and at home are following the proper inventory procedures. Oversee and manage all shipping, returns, and coordinating the schedules for shipments with the local and global team members. Partner with the logistics team to coordinate the delivery and tracking of IT equipment that is going to a Sitel at home user or returning from a Sitel at home user. Assist with resolving equipment issues, working with vendors on warranty claims, handle escalations, etc. Build a strong relationship with our Philippine & India IT support teams to ensure their support team can be an escalation point to drive first chat and/or call resolution for our customers. Skills/Knowledge/Abilities Comfortable taking the lead and delegating the workload to the support team, while maintaining good communication with the business. Excellent troubleshooting and customer service skills; ability to multi- task and take initiatives with minimum direction; team player. Ability to take initiatives with minimal direction and lead an IT support team. Ability to analyze, document and develop solutions. Drive problem resolutions and new client processes. Partnering with other support teams to identify solutions that will benefit all teams involved, and then implement the proposed changes within their support team. Competent to train new hires, analyze and formalize process improvements, work with all areas of the organization. Responsible for training, supervising the maintaining service levels for specific Support team, Sites, and clients assigned. Building & imaging Hardware, with a working knowledge of Microsoft SCCM (Preferred) Virtual / Remote troubleshooting (Advantageous) Skills/Knowledge/Abilities Follow and enforce corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation In depth knowledge of Windows Operating Systems and Microsoft Office; A+ Certification; LAN and WAN networking skills needed for troubleshooting (NIC's, hubs, routers, switches); knowledge of tape backup and restore procedures and applications anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge required. Experienced in defining and supporting change management efforts, with the ability to identify and analyze organizational impacts for internal stakeholders affected by new initiatives Ability to think strategically and create, recommend and execute on Technology service improvements in collaboration with peers in Enterprise and Divisional Technology areas Strong problem-solving skills, able to readily tackle and assist in resolution of high priority incidents impacting business operations Laptop, PC, DNS, DHCP, Active Directory, Win 10 support experience (Essential). Problem-solver with demonstrated advanced knowledge of field. Experience Minimum of 2 years' experience in similar capacity recommended Proven IT skills within a desktop support (2nd level role) is very advantageous, as is experience in a call center environment Previous onsite engineer or similar experience would be very advantageous Knowledge of the call center and BPO business is also very advantageous Education and Certifications AAS in Computer Science is desired or equivalent combination of education and experience MCSE preferred #LI-LK1

Job Summary:The Engineering Support Specialist is an essential technical contributor in the organization who is responsible for providing second-level support and problem resolution for proprietary applications and products. Their primary purpose is to triage, investigate, prioritize, and solve issues. This role will work closely with our product and engineering teams to improve documentation, processes, monitoring, and our products. They will be experts on our internal products and technology and will be capable of researching issues independently.Responsibilities: Expectations: Incident Response: prioritize incoming inquiries and issues, acknowledging receipt and initiating the troubleshooting process promptly. Product and System Expertise: this person understands our products and services. Ensuring that they can effectively diagnose and resolve a wide range of engineering challenges. Standardization & Process Improvement: where it makes sense to do so, harmonize methods of ingesting, triaging, tracking, and communicating about issues. Effective Communication: Clear and concise communication is essential in this role. This person keeps stakeholders informed throughout the resolution process, providing regular updates and transparent feedback. Issue backlog review with the appropriate product and engineering resources will occur frequently. Frequent standups for triaging and routing will occur. Work will be visible, status will be clear, and measurements will exist. Performance Outcomes Performance Outcome: Technical Support and Collaboration Process Improvements: A consistent, repeatable, and clear process for issue communication and resolution exists and is being followed. Success can be measured here by the existence of a more coherent process, stakeholder surveys, and a baseline of issue throughput / time to close exists. Closed Issues: Issues are confirmed and triaged and then routed to be resolved by the appropriate team members, reducing direct requests to the product and engineering team. We should see a reduction of communication and investigation time being performed by Sr. Engineers. Product Improvements: A backlog of product improvements is created and prioritized that will reduce issues. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Monitoring Improvements: A backlog of monitoring / testing improvements is created and prioritized that will catch issues more quickly. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Feedback: Stakeholders, engineers, product managers, and the support team itself express positive feedback about the work this team does and the outputs they are producing. Education, Knowledge, and Experience 0-5 years of industry experience in technical support, help desk support, or similar roles High School Diploma or equivalent; higher degree- a plus Proficiency with tools like Postman, Jira, Conflunce Understanding and exposure to APIs and databases. Proven aptitude for quickly learning systems, processes, and procedures, and grasping technical concepts Exceptional written and spoken communication skills with experience in interacting with a range of personalities and styles to establish an effective relationship at all levels of the organization Attributes: Ability to manage competing demands while remaining adaptable and flexible Willingness to learn new approaches and technologies Ability to work well with others in a collaborative environment Attention to detail and quality Open-minded approach to new ideas and approaches Passion for learning new technology FLSA Status Exempt Physical Requirements/ Work Environment Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Ability to work onsite at least some of the time may be required. Employee has regular and predictable attendance and punctuality. Ability to lift up to 50 pounds. Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.

Job Summary:The Engineering Support Specialist is an essential technical contributor in the organization who is responsible for providing second-level support and problem resolution for proprietary applications and products. Their primary purpose is to triage, investigate, prioritize, and solve issues. This role will work closely with our product and engineering teams to improve documentation, processes, monitoring, and our products. They will be experts on our internal products and technology and will be capable of researching issues independently.Responsibilities: Expectations: Incident Response: prioritize incoming inquiries and issues, acknowledging receipt and initiating the troubleshooting process promptly. Product and System Expertise: this person understands our products and services. Ensuring that they can effectively diagnose and resolve a wide range of engineering challenges. Standardization & Process Improvement: where it makes sense to do so, harmonize methods of ingesting, triaging, tracking, and communicating about issues. Effective Communication: Clear and concise communication is essential in this role. This person keeps stakeholders informed throughout the resolution process, providing regular updates and transparent feedback. Issue backlog review with the appropriate product and engineering resources will occur frequently. Frequent standups for triaging and routing will occur. Work will be visible, status will be clear, and measurements will exist. Performance Outcomes Performance Outcome: Technical Support and Collaboration Process Improvements: A consistent, repeatable, and clear process for issue communication and resolution exists and is being followed. Success can be measured here by the existence of a more coherent process, stakeholder surveys, and a baseline of issue throughput / time to close exists. Closed Issues: Issues are confirmed and triaged and then routed to be resolved by the appropriate team members, reducing direct requests to the product and engineering team. We should see a reduction of communication and investigation time being performed by Sr. Engineers. Product Improvements: A backlog of product improvements is created and prioritized that will reduce issues. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Monitoring Improvements: A backlog of monitoring / testing improvements is created and prioritized that will catch issues more quickly. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Feedback: Stakeholders, engineers, product managers, and the support team itself express positive feedback about the work this team does and the outputs they are producing. Education, Knowledge, and Experience 0-5 years of industry experience in technical support, help desk support, or similar roles High School Diploma or equivalent; higher degree- a plus Proficiency with tools like Postman, Jira, Conflunce Understanding and exposure to APIs and databases. Proven aptitude for quickly learning systems, processes, and procedures, and grasping technical concepts Exceptional written and spoken communication skills with experience in interacting with a range of personalities and styles to establish an effective relationship at all levels of the organization Attributes: Ability to manage competing demands while remaining adaptable and flexible Willingness to learn new approaches and technologies Ability to work well with others in a collaborative environment Attention to detail and quality Open-minded approach to new ideas and approaches Passion for learning new technology FLSA Status Exempt Physical Requirements/ Work Environment Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Ability to work onsite at least some of the time may be required. Employee has regular and predictable attendance and punctuality. Ability to lift up to 50 pounds. Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.

The Field Specialist - Uptower Repair will work on a team or individually, to complete maintenance and large component replacement, troubleshoot mechanical and/or electrical repairs, oversee contractors, and repair wind turbine generators throughout the United States. As the Field Specialist - Uptower Repair, you will: + Support team objectives and remain focused on safety, quality, and execution + Support Field Engineers and Lead Field Specialists + Complete required training to advance in Up Tower Qualifications standards + Participate in pre-job meetings to discuss lift plans, LOTO (Lock Out Tag Out), schedule, weather, hazards, and job site / landowner requirements + Troubleshoot complicated mechanical, hydraulic, and electrical problems on variable pitch / variable speed turbines + Help in all areas of site preparation (coordination of labor and materials) with minimal supervision + Document all work performed using computer based service reporting procedures + Communicate site status to engineering, customers, and management **Qualifications/Requirements:** + High School Diploma / GED + Minimum of 1 year of experience as a Wind Turbine Technician(AND/OR) Completion of Certificate / Associates / Bachelors Degree in a relative field, including, but not limited to: electrical, mechanical, Renewable Energy + Minimum of 2 years of related experience in electrical, mechanical, hydraulics, REN energy or similar field **ELIGIBILITY REQUIREMENTS:** + Ability and willingness to travel domestically and internationally 90% of the time, as required + Ability and willingness to possess and maintain a valid driver's license + Ability and willingness to handle repetitive weight - 50 lbs + Ability and willingness to climb towers up to 300 feet + Ability and willingness to work in all weather conditions + Ability to meet specific OSHA weight limits of 250 to 300lbs max + Ability to read and understand electrical schematic drawings + Ability and willingness to read, interpret technical manuals, procedures, and regulations + Ability to write reports, subtract, multiply, and divide in all units of measure + Ability and willingness to work in range of environments to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities + Ability and willingness to be available for rotation shift schedules 24 hours, seven days a week **Desired Characteristics:** + Bachelor's Degree in a Technical, Electrical, or Electronics field from an accredited college or university + Technical Certification in Wind Energy or Electrical / Electronic field + Ability to work with a wide variety of personnel at all levels inside and outside of the Wind Farm + Wind turbine experience + Ability and willingness to take initiative, and work without direct supervision + Electrical, mechanical, and/or hydraulic experience + Experience using hydraulic power tools + Experience with heavy equipment required for facility maintenance with a working knowledge of crane and rigging requirements The base pay range for this position is $25.96 - 48.15. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for Per Diem. This posting is expected to close on March 14, 2024. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. **Additional Information** GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No \#LI-Remote - This is a remote position GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

SummaryJob Description The Field Specialist - Uptower Repair will work on a team or individually, to complete maintenance and large component replacement, troubleshoot mechanical and/or electrical repairs, oversee contractors, and repair wind turbine generators throughout the United States. As the Field Specialist - Uptower Repair, you will: Support team objectives and remain focused on safety, quality, and execution Support Field Engineers and Lead Field Specialists Complete required training to advance in Up Tower Qualifications standards Participate in pre-job meetings to discuss lift plans, LOTO (Lock Out Tag Out), schedule, weather, hazards, and job site / landowner requirements Troubleshoot complicated mechanical, hydraulic, and electrical problems on variable pitch / variable speed turbines Help in all areas of site preparation (coordination of labor and materials) with minimal supervision Document all work performed using computer based service reporting procedures Communicate site status to engineering, customers, and management Qualifications/Requirements: High School Diploma / GED Minimum of 1 year of experience as a Wind Turbine Technician(AND/OR) Completion of Certificate / Associates / Bachelors Degree in a relative field, including, but not limited to: electrical, mechanical, Renewable Energy Minimum of 2 years of related experience in electrical, mechanical, hydraulics, REN energy or similar field ELIGIBILITY REQUIREMENTS: Ability and willingness to travel domestically and internationally 90% of the time, as required Ability and willingness to possess and maintain a valid driver's license Ability and willingness to handle repetitive weight - 50 lbs Ability and willingness to climb towers up to 300 feet Ability and willingness to work in all weather conditions Ability to meet specific OSHA weight limits of 250 to 300lbs max Ability to read and understand electrical schematic drawings Ability and willingness to read, interpret technical manuals, procedures, and regulations Ability to write reports, subtract, multiply, and divide in all units of measure Ability and willingness to work in range of environments to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities Ability and willingness to be available for rotation shift schedules 24 hours, seven days a week Desired Characteristics: Bachelor's Degree in a Technical, Electrical, or Electronics field from an accredited college or university Technical Certification in Wind Energy or Electrical / Electronic field Ability to work with a wide variety of personnel at all levels inside and outside of the Wind Farm Wind turbine experience Ability and willingness to take initiative, and work without direct supervision Electrical, mechanical, and/or hydraulic experience Experience using hydraulic power tools Experience with heavy equipment required for facility maintenance with a working knowledge of crane and rigging requirements The base pay range for this position is $25.96 - 48.15. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for Per Diem. This posting is expected to close on March 14, 2024. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Auto Field Specialist/DRP Coordinator - NorCal (Contra Costa County Area) - Field/Remote Hybrid Requisition Number R7062 Auto Field Specialist/DRP Coordinator - NorCal (Contra Costa County Area) - Field/Remote Hybrid (Open) Location California - Home Teleworkers Additional Locations Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Auto Field Specialist (DRN) in our Contra Costa County Area territory! (Territory includes: Tracy, Concord, Walnut Creek, and Pittsburg) Your Role: An Auto Field Specialist (DRN) is a virtual and field-based employee responsible for Direct Repair Network (DRN) performance, management and relationships to ensure financial and customer-driven results, including service level agreements, contract compliance and due diligence on shop background up to and including recommendation of adding / removing shops from program. Your work: Responsible for vendor relationships, contract enforcement and due diligence; monitoring of direct repair network (DRN) shop performance through scorecard metrics analysis. Viewed as senior resource in given field for department and/or unit. Independently evaluate, negotiate and settle physical damage and total loss claims along with other suffixes (i.e. loss of use, property damage), which requires physical inspection and evaluation Prepares file for authority review with supervisor or manager for potential DRN candidates and to discontinue DRN contracts. Works within broad limits and authority on highly complex assignments requiring specialist knowledge. Negotiates settlement of claim with insured, third party and attorneys. Process payments appropriately and review with supervisor beyond authority, including resolving claims coverage issues. Requires ~3 of 5 days working in the field. Must live within daily driving distance of the following locations: Tracy, Concord, Walnut Creek, and Pittsburg. Required Experience, Education and Skills 5+ years auto claims and/or physical damage appraiser experience required. Knowledge of auto repair estimates and systems required. Demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures Ability to independently manage relationships and contracts with DRN shops to ensure performance goals are achieved Outstanding negotiation skills. Strong interpersonal abilities. Strong analytical, problem-solving and organizational skills Basic math and working computer skills with technical ability to use a variety of software applications Able to work independently, be self-motivated and goal-oriented in a flexible, changing environment. High School (HS) or an equivalent combination of education and experience required May be required to obtain and maintain adjuster's and/or appraisers license What would make us excited about you? Typically 6+ years of claims experience Knowledge of project and/or contract management Bachelor's degree in related area or an equivalent combination of education and experience preferred. Shows respect for differences through excellent communication skills with people from an array of backgrounds. Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc CSAA IG Careers At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at ***************************************************** In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact **************************. As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs. CSAA Insurance Group is an equal opportunity employer. The national average salary range for this position is $80,820 - $89,800. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $72,810 - $107,900. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. #li-sd1 Knowledge, Skills and Abilities REQUIRED: Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures Ability to independently manage relationships and contracts with DRN shops to ensure performance goals are achieved Strong and effective negotiation skills Strong analytical, problem-solving and organizational skills Basic math and working computer skills with technical aptitude to utilize a variety of software applications Ability to work independently, be self-motivated and goal-oriented Strong oral and written communication skills Ability to work in a flexible, changing environment Education, Work Experience, Licenses & Certifications REQUIRED: Knowledge of auto repair estimates and systems BS/BA, or equivalent experience Valid Driver's License Depending on assignment, may be required to obtain and maintain Adjuster's license (state-specific) PREFERRED: Typically 6+ years of claims experience Knowledge of project and/or contract management

Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. All about the role: The Reverse Logistics Field Specialist will report to Sr. Manager, Reverse Logistics & Inventory. This role is responsible for leading the returns program within our regional distribution centers and will serves as the subject matter expert for product handling and will use experience, data, and knowledge to provide continuous training to internal and external customers. The Reverse Logistics Field Specialist will be responsible for driving process improvement, standardization, and leading damage and scrap reduction initiatives. This position will be travel intensive, requiring regular visits to regional distribution centers, trucking terminals, and customer locations. The purpose of this role is to reduce costs associated with handling damage and improve customer service through education and personal engagement on returns and handling issues. You will be based Minooka, IL. Responsibilities: * Responsible for delivering Reverse Logistics KPIs: damage reduction, inventory, scrap, and cycle time reduction. * Coordinate and manage travel schedule to regularly visit regional distribution centers, customer locations, etc. as needed, either as part of a routine audit or as a follow-up to issues with damaged or returned product. * Partner with regional distribution centers on damage, inventory, and scrap reduction initiatives. * Review monthly performance dashboards on operations and audit observations. * Collaborate with Quality teams on packaging design and opportunities for improvements * Provide quarterly training to regional distribution centers. * Identify, evaluate, and execute opportunities to drive process improvements. * Review guidelines, processes, and policies to drive standardization, efficiency, and simplification. * Perform additional duties as assigned. Qualifications: * Bachelor's Degree, required. * EMS Green Gear Certification (or equivalent), preferred. * Minimum 3 years relevant work experience in a supply chain role/function. * Ability to travel 75% Knowledge, Skills and Abilities required: * Demonstrated ability to effectively problem solve through utilizing critical thinking and data analytics. * Passion for continuous improvement and driving positive change. * Demonstrated understanding of the importance of customer service and internal/external stakeholder management. * Results-oriented and demonstrated ability to effectively manage multiple priorities simultaneously and meet critical deadlines in a fast-paced environment. * Excellent verbal and written communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high quality working relationships both internally and externally with customers and key stakeholders. * Demonstrated ability to be flexible and adaptive to internal processes and change, delays or unexpected events. * Self-motivated, energetic, dependable, honest and thorough. * Intermediate level proficiency in MS Office software applications (Word, Excel, PowerPoint, Project). Benefits highlights: * Discounts on our award-winning Electrolux products and services. * Family-friendly benefits. * Insurance policy plan. * Extensive learning opportunities and flexible career path. Find more on: Electrolux Group North America: ************************************************************** Electrolux Group Careers: ******************************************** Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through ******************************. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #LI-AB1

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist - Riding Mowers to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C. Primary Responsibilities Responsible for a covering a large territory for riding mower customer support Diagnosing and repairing TTI riding mowers in the field Recruiting and training new service centers for riding mower repair programs Training existing service centers within territory on current and new riding mowers Being a subject matter expert on riding mower programs Visiting customer residences to diagnose and repair mowers Visiting service centers when needed for repair assistance Keeping constant communication channels open with all TTI parties Conduct phone support for customer and service centers when needed Providing performance reports when requested Work with engineering and project management on current issues identified Keep an organized and clean company provided work vehicle and tools Other duties as assigned Requirements Extensive travel within territory and some overnight stays Must be mechanically inclined - Specific rider repair training will be provided Must be able to problem solve and have critical thinking skills Prior presenting and/or training skills preferred Must demonstrate strong written and oral communication skills Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention Empathy and ability to relate to customers is necessary

Responsible for the overall architectural design, roadmap, application delivery, performance, and production operations of client-facing applications critical to strategic growth of the organization. Provide engineering support to customers, support personnel, and field support staff on systems and product issues. Collaborate with cross-functional team(s) to develop and enhance solutions. Collaborate with cross-functional teams to develop, maintain, and enhance solutions. Assist cross-functional and client facing teams to identify performance issues related to Site Reliability Engineering framework, including integrated, automated monitoring and self-healing. Assist the operations and DevOps teams to improve performance and operational excellence. Maintain Key Performance Indicators (KPIs) and metrics that ensure a high bar for uptime and provide deep visibility into the health of hosted offerings. Ensure system reliability of public-facing production infrastructure and applications. Execute requirements within service level agreements (SLAs) on infrastructure tasks to improve reliability, quality, security, and performance. Execute strategic projects and drive productivity through automating infrastructure, workflows, and continuously measuring application and infrastructure performance. Continually review existing program performance and recommend modifications based on identified errors and/or system problems. Follow implemented business practices and methodologies to maintain and/or improve security posture of the information systems within the designated service area to system owners. Education Required: Bachelor's degree in Computer Science or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6-7 years of experience in network engineering. 6-7 years of experience in Windows Server administration. 6-7 years of experience deploying on and operating in the public cloud. Experience working in complex, high availability, 24x7x365 environments. License/Certification Required: CCNP Certification. CCIE Certification. Amazon Web Services (AWS) Certified Solutions Architect / Developer. Knowledge, Skills & Abilities: Knowledge of: Network security concepts with application knowledge of various enterprise security point technologies, managed security services; application architecture design and principles; Public Cloud (AWS, Azure, GCP) services; computer systems and infrastructure; Windows and Linux Operating Systems; programming/scripting languages (PowerShell, Python, Java, etc.); Inter-Application Communication (IAC)/Configuration Management Tools (terraform, puppet, etc.); computer networking solutions; Application Development Operations (DevOps); Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with advanced skill level in Excel. Skill in: Working as member of a team; communicating effectively; establishing and maintaining effective working relationships; presentation with high degree of comfort speaking with large and small group audiences. Ability to: Demonstrate strong analytical and problem-solving skills; multi-task projects and work independently in a fast-paced environment; demonstrate excellent organizational skills, with the ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.