Support Specialist Jobs in Holladay, UT

IT Customer Support Specialist Contract: 6-12 months (possible extension/perm) Pay Range: $20-22/hour on W2 Industry: Financial Services Russell Tobin is seeking a proactive IT Customer Support Specialist to join and enhance the IT client support team with one of our top clients. Role Overview:, You will provide technical assistance to customers, troubleshoot issues, and ensure a smooth user experience. Ideal candidates are tech-savvy problem-solvers with strong communication skills. Key Responsibilities: - Support: Resolve hardware, software, and network issues via phone, email, and chat. - Customer Service: Engage with users to diagnose and fix problems, ensuring satisfaction. - Documentation: Update knowledge base and maintain clear records of support tickets. - Monitoring: Track system performance and address potential issues proactively. Qualifications: - Education: Bachelor's degree in IT, Computer Science, or related field, or equivalent experience. - Experience: 1-2 years in a technical support or IT customer service role. - Skills: Proficient in troubleshooting, with strong communication and problem-solving abilities. Benefits Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

About the Role: This opportunity is ideal for individuals who excel in fast-paced settings and are committed to delivering top-notch service. Key Responsibilities: Handle inbound calls with professionalism, addressing inquiries related to Cash Management, online services, mobile app functionality, and general account issues. Meet and exceed department performance metrics, ensuring quality service in every client interaction. Maintain a strong commitment to World-Class Service and fostering positive client relationships. Skills & Attributes We're Looking For: Ability to thrive in a team-oriented, fast-paced financial services environment. Strong multitasking skills and adaptability to handle changing priorities. Career-driven, detail-oriented, and committed to providing the highest level of client satisfaction

Requirements Must have at least 5 to 8 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Network understanding & troubleshooting skills. Experience in usage of SCCM/Ivanti/Intune for deployments and installations. Experience in OS installation, handling OS related issues and troubleshooting of issues. Experience in patches and package installation & troubleshooting. Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed Service Operation. Excellent English communication skills, both written and oral and analytical skills. Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills. Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc. Housekeeping activities such as space reclamation, profiles archiving Software installations/reinstallation and troubleshooting.

LHH Recruitment Solutions is seeking a Client Support Specialist II for a yearlong contract position in Lindon, UT. This is for a financial technology company with an excellent reputation. Responsibilities: Integrate and implement software solutions, hardware and services for new client accounts Setup and configure integrated hardware Enter client processing account credentials into partner software Configure integration with partner software Provide custom tailored training to clients on use and best practices for online virtual terminal, credit card and ACH reporting, payment requests, and user creation based on their business needs Provide detailed training on integrated business analytics tools Frequently collaborate with partners and internal development teams to improve documentation, processes and resolve client concerns Follow-up with clients on their go-live date to confirm successful processing. Qualifications: 2-3 years of Implementations experience (or equivalent in technical support and client success) Ability to troubleshoot Windows and Apple based Operating Systems Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS) Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc. Employment Type: Yearlong contract; Performance-based hybrid (3 days onsite, 2 days remote) after training complete; Opening shift, 6 AM - 3 PM (1-hour lunch, possibly 7 AM - 3 PM) Connect with a recruitment specialist today, by submitting your resume via the Apply button.

As aSkip Trace Specialist,you will locate customers and collateral using various investigative (skip tracing) techniques. All duties and tasks must be completed by adhering to FDCPA and CFPB regulations. Manages a repossession queue of approximately 70-100 accounts maintaining charge offs at an acceptable rate as determined by management. Location:Onsite in West Valley City, UT Pay:Hourly + bonus potential Schedule:Monday through Friday from 9:00am-6:00pm with a rotating Saturday shift every 6 weeks. Key Responsibilities: Perform and complete skip tracing activities on all assigned accounts to prevent the charge off and company loan loss. This includes inbound/outbound calls to discuss delinquency resolution. Maintain and establish new repossession and transport vendor relationships. Manage all accounts that have been assigned to them from the repossession assignment to the transportation of the vehicle to the auction. Completes required applicable paperwork including sending all required Federal and State regulation letters. Required experience/education: High School diploma or GED required Six (6) months office experience or equivalent education and training. Previous collections experience Strong understanding of skip tracing and systems Working knowledge of Microsoft Office Suite, including Excel and Word. Excellent customer service skills. Excellent phone and negotiation skills. Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, were committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain. By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See OneMain Financial Privacy Policy at ************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: Top SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Global Operations Security is seeking a Computer Support Technician 2; this position will be located in Roy, UT. Responsibilities will include but not be limited to the following: Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service. Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions. Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, or development staff to resolve recurring problems and issues with applications and/or products. Service Desk provides 7x24x365 support including weekends and holidays. Review input data to verify adequacy and appropriateness of material required for data processing and related operations. Review output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintain accurate internal records. Basic Qualifications: • High School diploma or equivalent with 2 years of additional education and/or experience. • Candidates must have the ability to obtain a DOD Secret level security clearance prior to start • Current DoD Secret security clearance is required on Day 1 of employment; maintaining the required clearance will be a condition of continued employment. • The selected candidate will be required to obtain a Special Access Programs (SAP/SAR) clearance within a period of time as determined by customer and/or program requirements; maintaining SAP/SAR will be a condition of continued employment. • Experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word). • DoD 8570 IAT Level II baseline certification (example: Security+ CE), or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment. • The ability to lift 40 pounds. • The ability to work after hours and/or weekends as needed. Preferred Qualifications: • Have an active U.S. Government DoD Top Secret security clearance at time of application, current and within scope, with an ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period, as determined by the company to meet its business need. • Bachelor's degree in relevant field. • CompTIA A+, Network+, Dell, HP, or other certification(s). • Experience with remote administration. • Experience with PowerShell scripting. • Experience with zero and/or thin client devices. • Experience in Active Directory configuring user and computer accounts. • Cross-platform experience (i.e. two or more of the following: Windows, Linux, Solaris, OSX, UNIX, etc.). • Experience supporting VMware VDI (Virtual Desktop Infrastructure). Salary Range: $42,000.00 - $70,000.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay starts at $20.50 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Range and benefit information provided in this posting are Colorado-specific. Colorado Pay Range: from $26.92 to $63.46 per hour from $56,000 to $132,000 per annum eliglble for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Flexible paid time off (unlimited or accrued vacation and sick leave) 9. Paid parental leave 10. Employee Stock Purchase Plan 11. Adoption assistance 12. Financial planning and group legal 13. Voluntary benefits including auto, homeowner and pet insurance Responsibilities Technical Skills Must have strong Oracle DBA skills, SQL / PL/SQL knowledge Must have sound knowledge of Oracle Database Security features such as Roles, Privileges, Unified Auditing, TDE, Database Vault and Network Encryption Good understanding of Oracle Database Vault and Database Firewall and Network administration Ability to build testcases to reproduce customer issues Good understanding of Oracle product features/options: Exadata, Clusterware, ASM, RAC, Dataguard, Golden Gate, Patching, etc. Operating system knowledge (Unix, Linux and/or Windows) Programming in C or Java Preferred certifications - OCI (Oracle Cloud Infrastructure), OCP Contribute towards building knowledge base Contribute towards improving product quality and diagnosability Personal competencies Desire to learn and continually expand knowledge in Database Options and Cloud Technologies Customer focus Structured Problem Recognition and Resolution Experience of contributing to a shared knowledge base Experience of Support level work, like resolving customer problems ,managing customer expectations, escalations and work under pressure Excellent Communication skills - Verbal and Written Planning and organizing Working Collaboratively and globally Relentless pursuit of Quality work Team Working and Results oriented Flexibility to work in different shifts and off days, including holidays and weekends.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Bilingual: French and English Shift: Tuesday - Saturday 9:30 AM to 6:00 PM or Sunday - Thursday 9:30 AM to 6:00 AM Job Description: • Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. • Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. • Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. • Assists in the business process redesign and documentation as needed for new technology. • Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge. • May make recommendations for buy versus build decision. • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience. • Typically has 3 to 5 years of relevant technical or business work experience. Qualifications Technical support, French fluency Additional Information To get further details or to schedule an interview, Please contact Shivani Shah at **************

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing! We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. Kenworth Sales Company is looking for a dedicated Help Desk Support candidate that is reliable, flexible and can learn and adapt in a fast-paced, close-knit team environment. This position will require the successful candidate to have strong customer service and organizational skills. Candidate will be a self-starter and be able to set priorities and follow through on every ticket to ensure issues and problems are resolved in a timely manner. BENEFITS We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays. Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. Support Technician Duties and Responsibilities Help Desk Support is the first response team in answering and replying to all hardware/software technical issues received from customers. Ability to identify and organize tickets according to priority and find resolutions, or escalate tickets to other members of the department when needed. Assist employees in using company software programs. Maintain documentation and logs of work performed and process through help desk ticket system. Able and willing to increase knowledge of software and hardware products to keep up with company demands and development. Strong aptitude in operating system repair, spyware/virus removal, hardware and software troubleshooting a must. The candidate must have knowledge of computer logic and methodology. A+ certification a plus. *This is a Full-Time position (M-F, 40hrs/wk). Typically, 7:00am-4:00pm with some flexibility. Participation in an on-call rotation (including weekends) is required.* Support Technician Qualifications Associate's Degree in IT or related field, or at least 2 years of equivalent working experience. Outstanding customer service and interpersonal skills (Must play well with others). Excellent and effective communication skills (oral and written). Dependability and reliability to follow-through and take ownership of every task and responsibility entrusted to you. Willingness to participate in a mandatory after-hours on-call rotation, including weekends. Support Technician Working Conditions This position will require some travel to configure and install new systems and appliances, perform on site troubleshooting and repair. Individual must be available to respond to an on-call rotation as assigned, including evenings and weekends. Work hours for this position will vary due to scheduled maintenance windows and response to service outages. Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone. We are looking for a Sr. IT Helpdesk Technician who is interested in continuing their IT career. There will be ongoing opportunities for knowledge and skill acquisition in this role. You will be expected to have a solid technical foundation that you can build upon in different areas as you perform your duties. As part of a fast-growing tech company, you will be helping effectively scale Lucid's rapid growth. You will be responsible for ensuring that day-to-day operations run smoothly for all Lucid employees and will help promote & uphold one of our company's core values of “teamwork over ego." We are looking for someone who is technically capable and passionate about helping others quickly and effectively. Our ideal candidate would have a natural knack for all things tech and thrives when communicating directly with their team and others throughout our organization. If you want to be in a role that will have a significant impact on the company's success and the effectiveness of its employees, we want to talk to you! Responsibilities: Troubleshoot and resolve hardware and software issues efficiently Support IT projects, including planning, execution, and monitoring to ensure successful implementation Liaise with third-party vendors for hardware and software procurement Maintain and manage conference room equipment, including tablets, TVs, cable management, and general upkeep Create, maintain, and update user profiles to ensure accurate account management Document IT processes, configurations, and troubleshooting steps for internal reference Assist in preparing reports on IT system performance and project status for internal review Help oversee the IT support team, offering guidance and assistance when needed Requirements: 2-3 years of experience in customer-facing support or customer service 2-3 years of experience in technical documentation or technical writing Strong troubleshooting skills for hardware and software issues Familiarity with Active Directory, VPN, SSO (Okta), and network troubleshooting Experience with MDM solutions (Jamf, Intune) Proficiency in helpdesk ticketing systems (Zendesk, Jira) Excellent written and verbal communication skills Strong organizational and time management skills Bachelor's degree in Information Technology or a related field (preferred) Preferred Qualifications: Experience with software renewals and account management Interest in troubleshooting and researching unfamiliar issues as they arise Experience supporting enterprise-level applications and systems Prior experience in a supervisory or leadership role is a plus #LI-DA1

Work Calendar: 242 FTE: 1.0 (40 Hours per Week) Contract Status: Contract FLSA Status: Non-Exempt Reports To: IT Support Supervisor Starting Wage: $47,038 annually Salary Schedule/Lane: 38/V Benefits: Eligible Anticipated Start Date: 4/14/2025 Priority Screen Date: 03/14/2025 _________________________________________________________________________________________________ Positions Available: 1 Position Open Until Filled JOB SUMMARY The IT Help Desk II - Application Support position provides assistance and support related to student, financial, and business computer systems and software. Responds to queries, isolates problems, determines and offers possible solutions, and trains on program functionality. MINIMUM REQUIRED QUALIFICATIONS All positions require selected candidates to be fingerprinted and successfully pass a criminal background check. Additional minimum required qualifications for this position are: High School diploma or equivalent Proficient in Microsoft Office suite and experience using a data-based software such as Business Plus Minimum of one (1) year working with and supporting others with computer applications Ability to operate standard office equipment, phone, copy machine, scanner, etc. Speak, read, write, and present professionally, analyze, and interpret English written and verbal communications PREFERRED QUALIFICATIONS These are examples of skills and experience that the best-qualified candidates may have. Not having one or all of them does not disqualify any candidate from consideration. Associate degree, applicable industry certifications, or equivalent experience Experience in a K-12 Education or public employment environment Intermediate Microsoft Office Suite Skills Proficient in speaking, reading, and writing Spanish or other language Experience using PowerSchool Experience supporting technology over phone ESSENTIAL FUNCTIONS & RESPONSIBILITIES Answer telephone, answer email messages, and greet individuals for the purpose of providing Tier 1 IT Service Desk/Help Desk support for IT issues experienced by school and district personnel users Respond to inquiries from a variety of internal and external parties (e.g. staff, parents, students, public agencies, etc.) for the purpose of providing information, facilitating communication among parties and providing direction Evaluate situations (e.g. involving other staff, students, parents, the public, etc.) for the purpose of taking appropriate action and directing to appropriate personnel for resolution Guide the technology user through the problem-solving process for the purpose of diagnosing technology-related problems Create tickets using ticketing software for the purpose of escalating and tracking technology-related problems Specialize in the support of specific application areas (e.g. Student Information System support, scheduling support, Financial Information System support, applicant tracking support, etc.) to provide in-depth application support Support assigned administrative personnel for the purpose of providing assistance with administrative functions Support the information reporting needs of the District, including District, State, and Federal (e.g. school boundary, address, grid-code maintenance, ARCVIEW, Student Information System, etc.) for the purpose of complying with various mandates Follow-up with customers for the purpose of ensuring technology problems have been resolved Receive feedback from customers about computer usage for the purpose of providing feedback about system usage to system administrators Maintain a variety of manual and electronic documents files and records for the purpose of providing up-to-date information and historical reference in accordance with established administrative guidelines and legal requirements Perform clerical functions (e.g. copying, faxing, filing, sorting mail, etc.) for the purpose of helping the department run more efficiently Perform record keeping (confidential and non-confidential) and general and program specific clerical functions (e.g. scheduling, copying, faxing, etc.) to support assigned administrator and site with necessary materials Prepare written materials (e.g. reports, memos, letters, newsletters, etc.) to document activities, providing written reference an conveying information Processes a variety of documents and materials (e.g. correspondence, agendas, minutes, event programs, bulletins, reports, student records, etc.) to disseminate information to appropriate parties Assist other personnel as may be required to ensure an efficient and effective work environment Collaborate with the help desk team in developing training materials for the purpose of helping technology users use and implement technology following established standards Maintain regular and predictable attendance for the purpose of fulfilling job requirements efficiently and effectively Speak, read, write, analyze, and follow written and verbal communication in English; listen to, and understand information and ideas presented verbally or in writing Perform other related duties as assigned to ensure the efficient and effective function of the work unit EMPLOYEE SUPERVISORY RESPONSIBILITIES: No WORK ENVIRONMENT & PHYSICAL DEMANDS The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, and significant fine finger dexterity. Generally the job requires 90% sitting, 5% walking, and 5% standing. This job is performed in a generally clean and healthy environment. The Salt Lake City School District is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and its services, programs, and activities. To request reasonable accommodation, contact Human Resource Services - Salt Lake City School District (slcschools.org) or call ************. __________________________________________________________________________________________ Non-Discrimination Statement No district employee or student shall be subjected to discrimination in employment or any district program or activity on the basis of age, color, disability, gender, gender identity, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, or veteran status. The district is committed to providing equal access and equal opportunity in its programs, services and employment including its policies, complaint processes, program accessibility, district facility use, accommodations and other Equal Employment Opportunity matters. The district also provides equal access to district facilities for all youth groups listed in Title 36 of the United States Code, including scouting groups. The following person has been designated to handle inquiries and complaints regarding unlawful discrimination, harassment, and retaliation: Tina Hatch, Compliance and Investigations/Title IX Coordinator, 440 East 100 South, Salt Lake City, Utah 84111, ************** You may also contact the Office for Civil Rights, Denver, CO, **************.

Albany Engineered Composites (AEC) designs, develops, and manufactures advanced composite components in order to help our customers push the frontiers of innovation. Our core strength is our ability to produce highly tailored, complex composite components. With our unique blend of products - including 3D woven structures, traditional and non-traditional 2D composite structures, and discrete through thickness reinforcement technologies, to name a few - AEC is able to produce composite components and products which meet performance and cost specifications often beyond the reach of metallic or conventional laminated composites. Production Support Technicians perform lay-up, braiding and filament winding of composite materials in accordance with customer and company specifications and requirements while following company policies and using proper personal protective equipment. Performs a variety of operations to assemble and make major assembly structures such as fuselage panels and bulkheads, and structural subassemblies such as rudders, flaps and stabilizers. Aligns parts on jigs using templates, molds and fixtures. Performs such minor part-fitting operations as filing, sawing, de-burring, crimping, trimming, framing, riveting, drilling and reaming. Measures parts with micrometers and calipers to verify dimensions. May modify incomplete and complete assemblies to incorporate changes to structure. May monitor and verify quality in accordance with statistical process or other control procedures. They assist in the day to day functions of production operations. Performs a combination of manual and clerical shipping and/or receiving duties which may require the use of hand trucks, forklifts and other devices, as well as computers to maintain data. Receives incoming materials or prepares materials for shipment. Verifies quantity, weight and conformance of materials; prepares records of materials shipped and bills of lading; routes materials to destinations. May lay out, fabricate and assemble nonstandard shipping crates and boxes and prepare parts and tooling for special shipment. Job Responsibilities In the performance of their respective tasks and duties all employees are expected to conform to the following values: Safety, Fact Based, Accountable, Respectful, Persistence and Ethical. Put Safety first at all times, never compromise on safety for the obtainment of other objectives. Responsible for health and safety of themselves and coworkers. * Bonds a variety of dissimilar materials (composite, metal, or laminate) assemblies, parts, skins, components, equipment or structures into semi-finished or finished products. * Lays out articles, cuts parts or materials to size. * Applies liquid or solid bonding agents. Operates autoclave, hydraulic presses and ovens to complete bonding cycle. * Controls conditions of heat, pressure, and timing by setting and operating various controls according to the specifications for the materials and the bonding agent being used. * Sands, burrs and smooths over areas, apply sealing resins to cut or exposed edges. * Monitors and verifies quality of finished product. * Completes repairs on composite, metal or laminate bonded products using inspection and rework instructions. * Verifies quality of finished product. * Able to identify different process materials, prepregs, adhesives and resins. * Assist with cutting and kitting materials. * Complete lay-ups using measuring instruments per shop orders, blue prints or laser ply projector. * Vacuum bag basic shapes and sizes. * Assist in loading autoclaves and\or ovens with the use of forklifts, cranes or handling carts * Assemble and fit pre-fabricated metallic and composite parts to form assemblies, working at benches or directly on a structure assembly fixture. Read and interpret aircraft assembly instruction plans, diagrams, drawings and other documentation in order to perform the assembly function with accuracy and with little supervision. Assemble, fit, shim and install pre-fabricated parts and subassemblies such as aircraft spars, rib, skins and fittings. Utilize hand and power tools such as drills, to assemble and fabricate components with fasteners and bonding agents. Maintain a clean and organized work area. Work with quality department personnel in order to keep production assemblies in proper sign off levels and within inspection procedure and/or specifications. * Daily Material Handling activities at the SLC Campus. * Manage all transfer orders for material required by Operations. * Perform all relevant SAP transactions and reporting. * Coordinate all material transfers to and from Production Supply Areas. * Verify accuracy of incoming/outgoing material transfers. * Ensure batch/lot control (FIFO) on material being transacted. * Maintain accurate inventory counts. * Transfer completed parts from Operations to Quality. * Work exception reports to insure all production orders have materials charged correctly and material is transferred to the PSA's prior to need. * Work flexible hours to achieve daily departmental objectives. * May be required to enter freezers on a frequent basis and drive a forklift to transport bulk materials. * Observe, support, and contribute to Company safety programs, policies and initiatives. * Ensure that all company and governmental policies and procedures are adhered to. * Troubleshoot and assist in solving problems. * Drive continuous improvements in the areas of Safety, Quality, Delivery, and Cost. * Housekeeping and organization (5S) of the Shipping/Receiving area. * Ensure availability of supplies required for material handling activities. * Interact and coordinate activities with other departments. * Regular and reliable attendance is an essential function of the job Nothing in this document restricts management's right to assign or reassign duties and responsibilities to this job at

American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in Salt Lake City, UT. The IT Support will be a shared resource between the Training and IT departments in UT, providing essential technical support for both operational and training needs. This role will primarily focus on supporting software applications, ensuring Learning Management System (LMS) connectivity, resolving Audio-Visual (AV) equipment issues, and helping maintain seamless technology operations. Additionally, the position would assist the IT department in handling incoming support requests related to the various software programs used across the company. Responsibilities: * Provide technical support for staff. * Administration of Windows Active Directory on prem and Azure AD. * Microsoft Exchange user administration. * Installation, updates and troubleshooting of software on Windows-based computers. * General technical support. * Inventory and records maintenance. * Technical support via Helpdesk ticketing system. * Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required. * Individual must be detail-oriented and be able to independently resolve technology problems for staff. * Monitoring the availability of the IT environment. * Work with groups within IT Infrastructure resolving problems. * Maintain company security utilizing security best practices. * Maintain PCI compliance. * Help provide "rotational, on-call" support for emergencies on the weekends. Qualifications: * Knowledge of Windows operating systems, computer and peripheral hardware and software. * Knowledge in help desk software methodology. * Experience with Windows Desktop and Server operating systems. * Active Directory: Add/Remove/Changes. * Experience with Mobile OS's. * Competent in remediation of Anti-virus incidents. * Expertise in explaining technical issues and give instructions to troubleshoot system related issues. * Updated with current industry trends and efficiency in working with them. * Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically. * Ability to work in a complex and mixed team environment. * Ability to handle multiple tasks, set priorities, schedule, and meet deadlines. * VMware and Linux a plus. * ShoreTel/Mitel a plus. * Networking/routing/vLANs a plus. * Airwatch a plus. * PowerShell a plus. * SonicWALL a plus. * SAN (Dell EMC/ EqualLogic) a plus.

The Global Services Department's purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. This is a full-time (40-hour/week) position. Under current hybrid working arrangements, the person in this position is required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live close. Learn more about the GSD HERE! * Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures * Provides technical support of hardware, systems, sub-systems and/or applications * Assists with navigating around application menus, may be required to remote into customer's computer * Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus * Offers alternative solutions where appropriate * Records all customer contact information in CRM system * Escalates more complex problems to the Global Tech Support Specialist when appropriate * Performs work under general supervision * High School Diploma or equivalent required * Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred * 0 to 2 years previous computer technical support * Fluency in reading, writing, and speaking English is required * Fluency in reading, writing, and speaking Portuguese is required * Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users * Understanding of Active Directory to unlock and reset passwords * Proficient with troubleshooting all Windows Operating systems * Ability to communicate clearly and professionally, both verbally and in writing * Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

Bullfrog Spas is the fastest growing manufacturer of premium hot tubs in the world and one of Utah's premier brands. Our mission is simple: create peaceful lives. This mission is delivered to our customers through our products. It equally applies to our valued team members. Today, our culture and the efforts of incredible and dedicated team members help to make this a reality. Job Responsibilities: * Take the lead on reviewing IT Helpdesk tickets and either resolving them or assigning them to the appropriate team member for resolution * Efficiently troubleshoot and fix common issues associated with the following hardware * Thin Clients * PC'S and Laptops * Keyboards and mice * Barcode Scanners * Direct Thermal Printers * LaserJet Printers * Tablets (I.E. iPad, Microsoft Surface Devices) * VOIP Phone connectivity issues. * Work with users to collect information about problems; investigate user problems and identify their source; determine possible solutions; and test and implement solutions. * Provide remote support when needed. * Provide software installation and upgrades as needed. * Help track and maintain list of IT assets * Run and terminate ethernet cabling when needed * Respond to emergencies as needed outside of normal business hours. (On Call) * Other duties as assigned. Qualifications: * A+ & Network + Certification(s) * Associate's degree preferred but not required * Have a basic understanding of Active Directory, networking principles, DNS, and DHCP * At least 2 years' experience working in an IT Helpdesk role * Experience in a manufacturing facility is helpful but not required * Effectively multitask and work in a fast-paced environment * Lift up to 50 lbs. * Work and communicate effectively, in a team environment, and be able to train end-users * Must establish and maintain protection of sensitive files, data, and resources with safeguards in accordance with company policies and legal requirements * Must possess thorough understanding of and ability to configure and use * All Microsoft Operating Systems * Knowledge of O365 & MS Office products

div itemprop="description"section class="job-section" id="st-company Description"divp class="googlejobs-paragraph--empty"/ph2 class="title"Company Description/h2/divdiv class="wysiwyg"pFounded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP)./pp At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live./p/div/sectionsection class="job-section" id="st-"divp class="googlejobs-paragraph--empty"/ph2 class="title"Job Description/h2/divdiv class="wysiwyg" itemprop="responsibilities"pstrongu Norco, Inc. is currently offering a signing bonus of $1,500 for this position. Details of the signing bonus can be discussed during the interview./u (em Applies to full-time direct new hires only) /em/strong/pp Norco is currently seeking an individual to fill our Assistive Technology Professional (ATP) positions throughout our seven state footprint./pp The ATP evaluates clients to determine their rehab/assistive technology needs or seating/mobility needs based on therapist assessment findings and physicians orders. Other responsibilities include, but are not limited to:/pulli Working with patients, therapists, physicians, and referral sources in the field to determine and provide the most appropriate assistive technology and complex rehab technology equipment needs for clients/lili Conduct face-to-face meetings to educate therapists, physicians, funding sources, and the client in regards to available and appropriate equipment and technologies, funding guidelines, and issues/lili Market Norco Mobility and Rehab Services by calling on referral sources/lili Provide sales and product demonstration/in-services to the healthcare community/lili Support industry shows, training seminars, or other local area events as deemed valuable for the specific rehab sales portfolio/lili Attain/exceed annual sales goals and gross margin goals and objectives/lili Consistently review and report on sales calls, sales outcomes, and sales opportunities/lili Perform other tasks as assigned or necessary/li/ul/div/sectionsection class="job-section" id="st-qualifications"divp class="googlejobs-paragraph--empty"/ph2 class="title"Qualifications/h2/divdiv class="wysiwyg" itemprop="qualifications"ulli Experience in the rehab field, or related home care experience/lili ATP Certification required/lili Seating and Mobility Specialist (SMS) Certification preferred/lili Ride Designs Certification preferred/lili Ability to lift up to 50 lbs frequently and over 100 lbs occasionally to a height of 36"/lili Ability to quickly learn about new rehab equipment and assistive technologies/lili Ability to perform thorough and competent seating/mobility, assistive technology, and rehab equipment evaluations/lili Ability to understand proper billing procedures for rehab/assistive technology equipment as necessary/li/ul/div/sectionsection class="job-section" id="st-additional Information"divp class="googlejobs-paragraph--empty"/ph2 class="title"Additional Information/h2/divdiv class="wysiwyg" itemprop="incentives"pNorco offers a competitive compensation/benefit package, including:/pulli Employee Stock Ownership Plan (ESOP)/lili Health, Vision and Dental Insurance/lili Health Savings Account (HSA) /lili Medical and Dependent Care Flex Accounts (FSA)/lili Life Insurance provided at no cost to employee by Norco through United Heritage/lili Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance/lili Employee Tuition Reimbursement/lili 401(k) with Employer Matching/lili Wellness Program/lili Employee Discount on products sold by Norco/li/ulpstrong Norco, Inc is an Equal Opportunity/Affirmative Action Employer/strongbr/ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran./ppstrong Norco, Inc is a drug-free workplace./strong/p/div/section/div

Russell Tobin is looking for a Technical Support Representative based in South Jordan, UT for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Customer Supp/Account Rep-Sr -IT Location: South Jordan UT Duration: 6 months Pay rate: $21.00/hour Executive Summary: The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first call resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Expectation of Role: • Customer Service Skills: o Demonstrate active listening in order to gain an accurate understanding of the situation o Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution o Acknowledging the sense of urgency for resolving the issue o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond timely via the chat platform to prevent delay or frustration o Clearly document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o Leverage the chat tooling and ticketing platform effectively o Provide high quality end-user technical support, related to enterprise software and hardware o Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture Carrier: o Demonstrate the ability to collaborate with others o Display a safe and positive attitude o Adhere to policies and procedures and act in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience Benefits Disclosure “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Bilingual: Portuguese and English Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively. UAT testing and defect management for a variety of applications and systems. Assists in the analysis of underlying issues arising from investigations into requirements. Project management, in depth analysis, and problem solving are daily competencies. Required Skills: Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications. Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities. Manage the end-to-end automation process of internal and external business partners globally. Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc. Qualifications technical support, Portuguese fluency Additional Information To apply for this position or gain additional insight, please contact: Shivani Shah ************ *****************************