Support Specialist Jobs in Hoffman Estates, IL

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details

Flexco, a leading global manufacturer, is seeking an IT Support Specialist to work in our state-of-the-art facility. The chosen candidate will collaborate with numerous teams for technical support and issue resolution. The role will be based in Downers Grove, IL but support a global organization. This individual will participate in a wide array of support and improvement related initiatives. Prior experience working at a manufacturer would be a huge plus. Purpose: The ideal candidate will have a strong background in help desk support, infrastructure management, hardware troubleshooting, and peripheral installations. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our internal users. Solid collaboration and communication skills are a must. Education Requirements: Bachelor's degree in computer science or information technology field Professional certification such as CompTIA A+, M365 Endpoint Administrator Associate, or equivalent certifications will be a huge plus ITIL, A+, Help Desk Analyst or Field Service Technician Certification is a big plus CCNA or Network+ Certification a plus Experience Requirements: 7 years of experience installing and maintaining Windows based Servers and various operating systems, software applications, and hardware components. 7 years of experience troubleshooting and maintaining PCs, laptops, and printers. Experience with Microsoft Intune/MDM solutions. Experience with Active Directory, Office 365, and other enterprise-level software. Experience with PowerShell scripting. Experience installing, configuring, and troubleshooting IP networks. Competency Requirements: Excellent oral and written communication skills. Excellent problem-solving skills and the ability to work under pressure. Ability to meet deadlines and manage multiple projects. Responsibilities: User Support and Issue Resolution via phone, email, chat, and ticketing systems. Identify, troubleshoot, and resolve hardware, software, and network-related problems. Provide step-by-step instructions and guidance to users. Incident Management Hardware and Software Support Flexco is an equal-opportunity employer offering a generous compensation and benefits package including: Medical (including Rx), dental, vision on day one of of employment 401(k) with matching funds 12 paid holidays per year Up to 15 vacation days and 5 personal days Tuition reimbursement/educational assistance Pension plan, life insurance, disability insurance, vacation, and more. This is your opportunity to work in an environment where the culture is focused on People First, Better Together, Customer Centered, Forward Thinking and Committed to Excellence. Flexco has consistently been named to the list of Western Michigan's "101 Best & Brightest Companies To Work For" and is a past winner of Chicago's “Best and Brightest in Wellness.” The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Job: Desktop Systems Engineer Salary: Up to $130,000 + Bonus/Benefits Client: Fintech Trading firm My client is a top ranked trading firm looking to bring on a talented Desktop Systems Engineer to provide a high quality service within their fast paced and dynamic tech-driven trading environment. You will be joining a wold class team of engineers supporting all users across the firm, utilising a wide range of the best tech on the market and testing/deploying this in a ever changing environment. Responsibilities . Building, configuring and upgrading workstations, laptops and mobile devices . User provisioning (user accounts, mobile devices, VPN, directory permissions) . Evaluating and recommending new hardware and software technologies or solutions · Plan, execute and support company wide tech projects . Assisting in the deployment and support of trading applications . Automating tasks · Infrastructure Support (debugging) Qualifications · Extensive knowledge across windows Unix and MACOS . 2+ Years of MECM/SCCM administration . Passionate about tech . Scripting ability with PowerShell . Intune device management . Prior experience in a similar role (preferentially at a financial firm) · Productive hard worker, with a great personality! benefits . One of the top ranked Trading firms to work for! (Multiple employee welfare awards) . Technologists treated as a #1 asset . technologists only report to technologists . Great compensation . A range of personal benefits Please apply directly if you fit the spec for the role and wish to discuss further *********************

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The Sr. District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealers' point of contact for all parts and service-related activities. The Sr. DPSM works to identify specific gaps between AHM Objectives and actual Dealer performance in the areas of: Customer Satisfaction with focus on Convenience and Treatment, Customer Pay repair order growth, Honda/Acura Genuine Parts and Accessory sales, Reduction of oil change service time, and dealership profitability. The Sr. DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR's. This support includes but is not limited to; participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The Sr. DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers. Key Accountabilities Achievement of assigned CS Convenience objectives Achievement of assigned CS Treatment objectives Achievement of oil change service time of Achievement of assigned Fixed Right First Time objectives Achievement CPRO objective - 2.5% Increase Achievement of assigned Parts sales objectives Achievement of Accessory sales objectives Achievement Training Certification objectives Qualifications, Experience, and Skills Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience Minimum 5 years of auto parts and service wholesale and/or retail experience Automotive service wholesale and/or retail experience strongly preferred Knowledge of OEM automotive warranty policies and procedures preferred Understanding of financial statements and accounting concepts Demonstrated sales ability Strong communication, analytical, business planning and organizational skills Highly developed customer relations skills Proficiency in MS Office applications (Word, Excel, and PowerPoint) Familiarity with using web-based software and smartphone applications This position requires frequent travel and possibility of relocation Workstyle Remote Benefits and Total Rewards What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary: Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc. Annual Bonus Industry-leading Benefit Plans (Medical, Dental, Vision) Paid time off, including vacation, paid holidays, sick time, and personal days 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement opportunities Career mobility Education reimbursement for continued learning Training and Development programs Additional Offerings: Wellbeing program Community service and engagement programs Product programs Free drinks onsite What differentiates Honda and make us an employer of choice? Total Rewards: • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) • Paid Overtime • Regional Bonus (when applicable) • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) • Paid time off, including vacation, holidays, shutdown • Company Paid Short-Term and Long-Term Disability • 401K Plan with company match + additional contribution • Relocation assistance (if eligible) Career Growth: • Advancement Opportunities • Career Mobility • Education Reimbursement for Continued Learning • Training and Development programs Additional Offerings: • Tuition Assistance & Student Loan Repayment • Lifestyle Account • Childcare Reimbursement Account • Elder Care Support • Wellbeing Program • Community Service and Engagement Programs • Product Programs • Free Drinks Onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: IT Support Specialist - Retail Location: Chicago, IL (On-site) Overview: AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment. Essential Functions: Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues. Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems. Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently. Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets. Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance. Monitor and administer store networks, resolving connectivity issues and maintaining network security. Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff. Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality. Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements. Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed. Qualifications: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience. 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment. Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting. Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision. Excellent written and verbal communication skills to work effectively with store staff and the broader IT team. The Ideal Candidate: Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred). Demonstrates a proactive approach to identifying and resolving IT issues at the store level. Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions. Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects. Is comfortable working independently and managing tasks without direct supervision. Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations. Diversity & Inclusion: At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company. Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA. Job Type: Full Time

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Exelon Corporation, Bank of America, United Airlines, or Northwestern University among many other leading organizations in the Chicago area. Are you eligible? You can apply to Year Up United if you are: - 18-29 years old - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking & Customer Success - Data Analytics - Helpdesk/Desktop Support - Project Management Support - Business Fundamentals - Cyber Security Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:General, Location:Worth, IL-60482

The Software Support Analyst will play a crucial role in providing expert support and optimizing software platforms for Ace Hardware Home Services, serving as a subject matter expert for ServiceTitan, Intacct, Monday.com, and other software platforms. You will troubleshoot software issues, assist with system configuration, and ensure that users are maximizing the features and benefits of the ServiceTitan platform Principal Activities: Provide onboarding, training, and ongoing support to users on best practices for using ServiceTitan, financial integrations, and inventory management processes. Troubleshoot and resolve issues related to financial integrations (Intacct, QuickBooks), covering areas like invoicing, billing, accounting, and inventory control. Develop and deliver targeted training to branch teams and internal staff, ensuring they are equipped with the knowledge of new features, system updates, and effective utilization of the software platforms relevant to their business units. Resolve branch and staff issues efficiently through a dedicated support ticketing system via Monday.com, with a focus on prioritizing and addressing high-impact concerns. Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring the system is fine-tuned for maximum performance and aligned with business objectives. Provide strategic insights to drive the effective use of the ServiceTitan Center of Excellence, promoting deeper, more sophisticated engagement with the platform. Contribute to monthly communications to branches and staff, keeping them informed of ServiceTitan implementation progress, new support resources, strategic initiatives, and recent product updates. Assist with the integration of new acquisitions, ensuring smooth transitions and proper system configuration for new business units within ServiceTitan. Lead change management efforts by supporting teams through system transitions, ensuring they understand and adapt to new tools, processes, and technologies as the business evolves. Knowledge, Experience, and Competencies: Knowledge, Experience, and Competencies: 3-5 years of experience with ServiceTitan software, including comprehensive usage of key features and modules. 3+ years of experience in the service industry, with a solid understanding of industry-specific workflows. Bachelor's degree in Information Technology or a related field, or equivalent work experience. Technical proficiency with software tools like ServiceTitan, Intacct, Monday.com, and Microsoft Office Suite. Strong hands-on experience with Intacct (and QuickBooks is a plus), including working knowledge of Accounts Receivable (AR), Accounts Payable (AP), and other accounting processes. Proven ability to manage inventory processes within ServiceTitan, such as stock tracking, ordering, and reporting. Strong troubleshooting abilities to address and resolve both technical issues and process-related challenges efficiently. Proficient Excel skills, including the ability to use functions such as VLOOKUP, PivotTables, SUMIF, and various data analysis techniques. Experience with customer support tools and ticketing systems, with an understanding of escalation processes. Stakeholder management expertise, with experience managing relationships and expectations across internal teams and external partners. Strong analytical skills, with the ability to diagnose issues, spot trends, and implement data-driven solutions. Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. * Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Apply now or you may call: ************** / email: Deepak Tyagi (**************************) for faster processing! The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Job Description: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager. Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows 11 Migration. Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service-based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team

About Us Bridge Legal is a hyper growth Legal Tech startup that provides Software, Marketing, and Intake Services for Mass Tort Law firms. Our cloud platform is designed to power the end-to-end client journey for those who have been injured and harmed. Through our software, we enable our law firm clients to fight for the rights of the “little guy” with AI, automation, analytics and workflow. We pride ourselves on being at the forefront of helping provide individuals access to the legal system and bridge the justice gap by enabling law firms to use technology and AI to serve more clients than ever before. At Bridge Legal, we believe that teamwork and collaboration are the key drivers of success. Our team is made up of talented and passionate individuals who work together to achieve our goals and deliver exceptional results. We value open communication, mutual respect, and a willingness to go above and beyond for our customers and each other. If you're looking for a supportive and collaborative work environment where your ideas and contributions are valued, we invite you to join our team. Mission The mission of the Intake Specialist is to help those individuals get connected with our law firm customers by engaging with them and walking them through the process of retaining the firms' services. Status: In Office Outcomes Generating revenue through phone-based communication Knowledge: Develop mastery of subject matter relevant to firm's intake criteria Performance: Exceed targets for New Intakes Started and New Intakes Completed per Day within 30 days Service: Deliver an outstanding level of service that reflects favorably on our law firm customers and leaves a positive lasting impression on their potential clients Professionalism: Ensure that your interactions with the lawyers and staff working for our law firm customers continue to leave them proud to have us representing their firm and delighted to be working with us Accountability: Ensure that all Pending Intakes are followed up with in a timely fashion Culture: Contribute to our culture of hard work, collaboration and driving positive outcomes through your efforts and your interactions with our team Skill and Qualifications: A clear and articulate speaking voice Previous experience in a professional office environment highly desired An outgoing and charismatic personality - You can provide the empathy, humor, and / or professionalism warranted by a given situation Great listening skills - You have an ability to discern the relevant details from the extraneous details in your conversations with potential clients Ability to control a conversation - You ensure necessary topics are covered efficiently without leaving the other person feeling rushed. When questions come up, you provide clear and concise answers before pivoting to the next question of your own that needs to be covered. Patience and empathy - You're comfortable talking to people from all sorts of different backgrounds at a time when they're struggling with a difficult situation. Strong closer - When somebody indicates that they'd like to move forward, you help them swiftly complete the steps necessary to turn that decision into positive action. You ensure that all their questions are answered clearly and accurately so that they feel well-informed and confident in their decision before returning focus to completing the next step. Clear writing ability - You leave detailed notes that are easy for your teammates, the lawyers, and their staff to read and understand. Driven to succeed - You're eager to do whatever is needed for both you and our team to exceed targets. You thrive in a learning environment - You're eager to have others listen to your calls, to embrace constructive feedback, and to incorporate coaching points into your future conversations. You're able to frame your own feedback for others in a positive and non-judgmental way. Flexible / Adaptable - Priorities can sometimes change suddenly and you're ok with that. You can roll with the punches and shift focus as needed to achieve our goals together. What We Offer Competitive compensation with optimized health benefits (medical, vision and dental), 401K and FSA/HSA benefits Unlimited PTO Bonus opportunities based on performance Flexibility for a great work life balance Work building located in the heart of the city with beautiful views Comprehensive training and mentorship on an ongoing basis with career growth opportunities A friendly and diverse work environment with supportive colleagues and leadership team Professional autonomy Bridge Legal is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status as defined by applicable law. We welcome and encourage candidates from diverse backgrounds and experiences to apply for open positions."

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30' if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We seek a highly skilled Technical Support Specialist with extensive experience troubleshooting VoIP, analog telephony, and LAN/WAN networking. This role requires deep knowledge of networking protocols, telecommunication systems, and cellular technologies (4G/5G). You will provide high-quality support, resolving complex technical issues for our customers. Responsibilities: Support and troubleshoot VoIP systems (SIP, RTP, TLS, SRTP), analog telephony, and LAN/WAN networking (TCP/IP, DNS, DHCP, NAT, routing). Configure, deploy, and support networking equipment (switches, routers, firewalls). Monitor and troubleshoot network performance for voice communications (QoS, latency, jitter, packet loss). Assist with cellular technology (4G/5G/LTE) related to telephony and networking. Collaborate with internal teams, maintain accurate documentation, and provide training. Qualifications: Proven technical support experience in VoIP, telephony, and networking. Strong understanding of VoIP protocols (SIP, RTP, etc.) and analog telephony. Solid LAN/WAN networking knowledge, including experience with routers, switches, and firewalls. Excellent communication and customer service skills. Ability to work independently and in a team. Preferred: Knowledge of 4G/5G/LTE and their integration with telephony. Familiarity with cloud-based VoIP and unified communications. Experience with network monitoring tools. Experience with a ticketing system.

Here's What You'll Do: Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Setup and fix IT equipment at desks, conference rooms, print/copy areas, and labs. Provide remote support over the phone using remote desktop tools. Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices, and conference room technology. Install and support desktop software for corporate laptops and lab computers. Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images. Create and administer email, web applications, and file systems. Document and resolve all ServiceNow tickets in a timely manner, adhering to established SLAs. Manage and meticulously document employee hardware and software license usage. Maintain passwords, data integrity, and file system security for the computing environment. Interact with vendor support to resolve technical problems with hardware and/or software. Support in the testing and deployment of new applications and systems. Create and maintain internal IT knowledge base articles to document procedures. Create end user documentation (“How To”, “FAQ”) and provide end user training. Qualifications Excellent customer service, attention to detail, communication and documentation skills. Must be a team player and willing to work “outside the box” to get things done as needed. Experience working in an IT Service Desk environment. Experience configuring and troubleshooting Windows & Mac laptop and desktop computers. Experience with Active Directory, Intune, Exchange, and basic network troubleshooting. Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. Microsoft Teams, Apple MacBook, and AV Support experience is a plus. IT experience in a Biotech GxP facility is a plus. Bachelors/Associate degree or equivalent experience.

Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) The Technician need to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose ) Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis;

About Us Lamar Johnson Collaborative (LJC) is a team of high-energy professionals. We share a passion for design, a collaborative approach, and a casual culture. We solve challenges by leveraging the collective expertise and ingenuity of the best and brightest minds across development, design, and construction. Lamar Johnson Collaborative attracts a dynamic and diverse group of people who work together to realize our clients' vision. LJC is a growing firm and is recruiting top Building Enclosure talent to join our Technical Assurance Group (TAG) team. TAG is a group of design professionals who work on all aspects of LJC projects. They create and test design solutions to ensure the quality of the design and construction process. TAG also consults with project teams to apply lessons from previous projects to new ones. The Role We Want You For As a Building Enclosure Specialist with design and field knowledge, you will play a critical role in evaluating enclosure systems and details as well as review installations in the field and perform or observe field testing. Your in-depth understanding of construction processes, industry standards, and practical experience in the field will be instrumental in ensuring design intent is translated accurately into built form. Exceptional communication, attention to detail, and ability to collaborate effectively are critical attributes needed for this role to successfully work alongside architects, contractors, and project stakeholders. The Specifics of the Role Review drawings, specifications, and submittals to assess compliance with the contract documents, best practices, industry standards, codes and regulations. Provide technical guidance and support to the construction team during the bidding process, including reviewing contractor proposals, conducting pre-bid meetings, and clarifying design intent. Conduct detailed assessments and evaluations of building envelope systems, including roofing, facade, waterproofing, insulation, and fenestration. Collaborate with project teams, architects, engineers, and contractors to develop effective strategies for building envelope design, construction, and maintenance. Conduct regular site visits to review construction progress, quality, and adherence to the contract documents. Perform on-site field observation and testing to identify potential deficiencies or air/moisture/vapor intrusion leak sources thru building envelopes. Provide recommendations and solutions to address identified issues, ensuring the longevity and performance of building envelope systems. Prepare detailed reports and documentation, outlining findings and recommendations. Coordinate with project teams to resolve design conflicts, change orders, and field-related challenges promptly and effectively. Communicate effectively with clients, explaining complex concepts in a clear and concise manner, and building strong relationships based on trust and expertise. Stay up to date with industry advancements, new materials, and emerging technologies related to building envelope systems. Be familiar with building codes at the national, state, and local levels. Offer training and guidance to junior staff members, sharing your knowledge and fostering their professional growth. Requirements Proven experience as a building enclosure consultant or in a related role within the commercial construction industry. Willingness to travel to project sites as needed. In-depth knowledge of different building enclosure systems, construction methods, materials, and industry best practices. Knowledge of building codes, regulations, and standards related to building enclosure design, construction, and performance. Strong understanding of construction processes, sequencing, and building systems. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, contractors, and project teams. Attention to detail, problem-solving abilities, and the capacity to work under pressure and meet project deadlines. Demonstrated ability to translate design concepts into practical, well-coordinated construction documentation. Working knowledge of AutoCAD, Revit, and/or other relevant architectural software. Bachelor's degree in Architecture or similar field from an accredited institution. Professional licensure as an Architect preferred. Why LJC and Clayco? 2024 Best Places to Work - Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal. 2024 ENR Midwest - Midwest Contractor (#1). 2024 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5). 2024 ENR Top 100 Green Contractors - Green Contractor (Top 5). Benefits Discretionary Annual Bonus: Subject to company and individual performance. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. It is not typical for an individual to be hired at or near the top of the range for the role and compensation decisions are dependent on the facts and circumstances of each case. The LJC Nationwide salary range for this position is approximately $100,000 - $150,000 +/- annually (not adjusted for location).

The Lead IT Engineer is responsible for implementing, managing, and optimizing Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). This position requires an experienced and technically-oriented Adobe Experience Platform expert who plays a key role in establishing and executing on the corporate strategy for delivering data-driven, personalized customer experiences across digital channels. The Lead IT Engineer collaborates with cross-functional teams to integrate Adobe solutions within the enterprise ecosystem, ensuring seamless data flows, customer identity resolution, and advanced customer journey orchestration. CORE JOB RESPONSIBILITIES: Systems Design: Reviews system designs to ensure appropriate selection of Adobe solutions for personalized customer experiences, resource efficiency, and seamless integration with external systems. Conducts impact analysis and manages associated risks. System Installation & Decommissioning: Manages implementation projects for Adobe Experience Cloud, ensuring effective leadership, smooth data ingestion, transformation, and activation within AEP. Develops and monitors quality plans to recommend optimizations. Testing: Reviews and contributes to integration, regression, acceptance, performance and security test planning within the Marketing Technology landscape. Takes responsibility for integrity of testing and acceptance activities and contributes to the execution of these activities. Change Management: Evaluates risks to service integrity, including availability, performance, security, and compliance, when implementing Adobe-powered business services. Leads the assessment, analysis, development, documentation, and execution of change requests. IT Infrastructure: Provides technical expertise to ensure the correct execution of operational procedures within the Adobe stack. Leads the implementation of enterprise changes and maintenance routines across AEP, Target, CJA, and AJO, providing reports and proposals for improvement. Incident Management: Leads the investigation of escalated incidents related to Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Manages recovery, ensures proper documentation, and oversees resolution. Sourcing: Investigates suppliers and markets, and maintains a broad understanding of the commercial environment, to inform and develop commercial strategies and sourcing plans. Reviews business cases for alternative sourcing models, and on policy and procedures covering the selection of suppliers, tendering, and procurement. ADDITIONAL RESPONSIBILITIES: Implements and manages data ingestion, transformation, and activation within AEP. Designs and builds Real-Time Customer Profiles and audience segmentation while ensuring seamless data flows with external systems. Configures and deploys A/B tests, multivariate tests, and personalization campaigns in Adobe Target. Works with stakeholders to identify optimization opportunities and deliver measurable results. Sets up data sources, workspaces, and visualizations for customer journey analysis in Adobe Customer Journey Analytics (CJA). Collaborates with business teams to derive actionable insights from multi-channel data. Develops and manages customer journeys in Adobe Journey Optimizer (AJO) to deliver real-time personalized experiences. Monitors and optimizes performance for campaigns and workflows. Collaborates with marketing, analytics, and IT teams to align Adobe solutions with business goals. Stays updated on Adobe Experience Cloud advancements and industry best practices. Provides technical leadership and mentorship to junior team members. REQUIREMENTS FOR CONSIDERATION: Bachelor's degree in Computer Science, a related field, or applicable work experience 5+ years of progressive IT engineering experience, including expertise in Adobe Experience Cloud solutions. 3+ years of hands-on experience with Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Proficient in JavaScript, HTML, CSS, REST APIs, data modeling, schema creation, and integrations within AEP. Strong understanding of analytics tools and customer data insights methodologies. Excellent problem-solving skills, strong communication skills, and ability to translate technical concepts for non-technical stakeholders. Knowledge of commonplace and emerging data privacy and governance standards. Skilled and comfortable with tackling complex challenges, either in leading the troubleshooting effort or advising/leading others Experience working with production support and project consultants in an onshore / offshore model Able to prioritize and execute tasks in a high-pressure environment Minimal off-Hours support including 24x7 on-call required Minimal travel required (training/conferences) Experience with Google Cloud Platform is preferred Adobe Certified Expert in AEP, Target, AJO, or CJA preferred

FT - ON-site Industry: food processing equipment/ kitchen equipment/ hospitality/ appliances experience is preferred Our Client is an Italian company specializing in the design, manufacturing, and marketing of high-quality kitchen equipment. With a strong presence worldwide, they are committed to delivering innovative solutions for food processing and preparation, ensuring the highest standards of quality and performance. The Service Support Specialist will play a pivotal role in providing technical support and customer service for kitchen equipment. This role involves troubleshooting, coordinating repairs, and ensuring optimal performance of the products. The ideal candidate will have a technical background with excellent problem-solving and communication skills. Key Responsibilities • Provide remote technical support to customers, dealers, and service partners for troubleshooting kitchen equipment issues. • Diagnose technical problems and determine appropriate solutions via phone, email, or remote diagnostic tools. • If the machine is large or requires specialized assistance, coordinate onsite technical support by activating and managing a local service partner to ensure timely and effective resolution. • Maintain detailed service records, including issues reported, solutions provided, and follow-up actions. • Support warranty claims by validating service reports and coordinating with the technical team in Italy. • Provide remote assistance in training sessions for customers and service partners to ensure proper use and maintenance of equipment. • Work closely with the sales team to provide technical insights. • Prepare technical documentation, service manuals, and troubleshooting guides as needed. Qualifications • Technical diploma or degree in Mechanical, Electrical, or related fields. • 3+ years of experience in technical support, service coordination, or a similar role, preferably in the kitchen equipment or appliance industry. • Knowledge of mechanical and electrical components. • Excellent problem-solving skills with the ability to work independently. • Strong communication skills, both verbal and written, to effectively support customers and service partners. • Proficiency in using CRM systems and Microsoft Office Suite. • Willingness to travel occasionally for onsite support if required. Benefits package: Health, Vision, and Dental Insurance, 100% coverage for the employee (Blue Cross Blue Shield). • Life Insurance • Long/Short term disability • Vacation/PTO + holidays • Simple IRA (3% match) • Onsite schedule.

Dexian is seeking a IT Security Specialist V for an opportunity with a client located in Chicago, IL. Responsibilities: Ensures Information Technology systems meet enterprise standards, adhere to applicable rules, laws, and regulations, and comply with appropriate treatment of risk Assess against and evaluate security controls for cloud infrastructure (IaaS, PaaS, SaaS) based on industry best practices, compliance requirements, and bank security policies Ensure appropriate security measures are in place to protect against threats, vulnerabilities, and breaches in Azure and AWS environments Develop and maintain documentation for cloud security controls, policies, and procedures Monitor and evaluate the effectiveness of existing cloud security controls and recommend enhancements Conduct regular security assessments and audits of cloud environments to identify and mitigate potential security threats and vulnerabilities in cloud environments Participate in internal and external audits to demonstrate compliance with cloud security requirements Collaborate with DevOps, IT, and business teams to integrate security controls into cloud deployments and CI/CD pipelines Stay current with emerging cloud security trends, technologies, and best practices Requirements: Experience in Cloud security, compliance and risk management, privacy, governance, internal audit, etc Experience building enterprise security strategy for cloud adoption or driving the program's evolution to meet new requirements Hands-on technical expertise in Security Architecture, automation, integration, and deployment (DevOps) Knowledge and understanding of key differences between most popular cloud provider solutions and cloud orchestration tools (e.g. Azure, AWS, GCP, Pivotal Cloud Foundry, BOSH, Kubernetes, Docker, etc.) Experience architecting solutions within AWS, Azure and GCP Strong domain expertise of cloud infrastructure compute, network and storage as well as the cloud control plane Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualization technologies Experience building security reference architecture for all-in cloud deployments and hybrid scenarios Familiarity with enterprise security solutions such as WAF, IPS, Anti-DDOS, and SIEM Familiarity with compliance security standards across the enterprise IT landscape Understanding of enterprise risk management methods and techniques to drive successful outcomes in globally distributed environment Working knowledge of cloud computing technologies and workload transition challenges Growth mindset who is passionate to learn and use new/emerging technologies Must work well independently and with others as part of larger team and be able to collaborate on cross-functional teams Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Beacon Hill Legal is seeking a Trademark Docketing Specialist to join a national law firm's IP practice group. This is a full time, permanent position, 35 hour work week, HYBRID schedule (in office 3 days a week), full benefits, and competitive compensation up to $85,000. Skills required and Job Duties include the following: At least three (3+) years of IP docketing experience, strong preference in TRADEMARKS, Patents is a PLUS This role involves working closely with attorneys and paralegals to handle trademark correspondence and generate reports, while also training others on established procedures Docket incoming postal and electronic correspondence from foreign associates and from the USPTO for trademark matters Prepare new trademark, domain and copyright applications and other trademark prosecution documents for filing at appropriate trademark offices, including gathering all necessary information from clients regarding same; monitoring and maintaining applications through issuance Prepare and record documents affecting the chain of title for U.S. and International trademarks *Only qualified candidates will be contacted* The firm is actively interviewing candidates, APPLY TODAY!* Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Riley Safer Holmes & Cancila LLP (RSHC) is a diverse, service‐oriented, and technologically sophisticated firm that is committed to providing legal and client service at the highest levels. We have a national litigation and transactional practice with more than 90 lawyers in offices located in Chicago, San Francisco, Irvine, Ann Arbor, and New York. Founded March 1, 2016, our partnership features leaders in many fields of litigation and transactions including class actions, white collar, product liability, real estate, intellectual property, mergers & acquisitions, and general litigation. Job Summary: The Docketing Specialist is primarily responsible for performing regular court runs and meeting docket support requirements for attorneys practicing in multiple courts and jurisdictions. Position will review legal documents in order to calculate, record and disseminate timely response dates pursuant to court rules and civil procedure. In addition, the Docket Specialist will be responsible for docketing in-person and electronic case document filings, have comprehensive knowledge of State and Federal court rules and court procedures, and provide timely reports of response dates on a regular basis. Candidate will also work independently on specific projects and research assignments. Essential Duties and Responsibilities: Calculate and docket all court appearances, documents, and statutes of limitations in accordance with local, state, federal and administrative rules. Retrieve calendar dates from each attorney's calendar and input into database. Identify and revise deadlines and events in CompuLaw/Milana or any other docketing platforms when they are updated or concluded. Receive and review all incoming emails/mail to ensure all dates are being calendared. Process any calendar requests given by attorney and secretaries. Print calendar reports for attorneys and support staff. Send reminders to attorneys about upcoming deadlines, prepare docket reports for attorneys and staff, and assist on other necessary tasks. E-File and obtain documents using Pohlman, File&Serve Xpress and other court resources. * This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Education and/or Experience Equivalent to high school diploma Proven experience as office clerk or similar position Preferred: College level training or paralegal certificate preferred but not required. Required Skills/Abilities: Working knowledge of MS Office, including Outlook, Word, and Excel, required. Detail-oriented, motivated, creative, and capable of managing multiple tasks with conflicting deadlines in a demanding, but rewarding, environment. A strong team player, as well as the ability to work on independent projects. The ability to adapt to change; work independently with minimal supervision; and work under strict deadlines. Self-motivated, exercising sound judgment, demonstrating good time-management and teamwork skills. A commitment to providing excellent client service, and effectively interacting with clients as well as staff at all levels. The flexibility to work overtime as needed to meet deadlines. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Salary Range: $55,000-$65,000 *Salary will be determined based on the candidate's experience and skillset. The position is full-time non-exempt and requires standard employment screens, including a background check of educational, employment, and criminal histories. RSHC offers a comprehensive benefit package which includes medical, dental, vision, life insurance, short- term and long-term disability, and 401k. RSHC is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. RSHC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. No calls or solicitations from recruiters accepted .

A global Alt Asset Manager with over $200B is looking for an RFP specialist to join the team in a Manager-level function. This position will sit in the firm's Chicago office and work with the IR team covering equity and debt strategies, servicing the firm's global institutional client base. This is a collaborative position that will be an integral piece to the IR and Marketing teams. Responsibilities: Manage the end to end RFP process Complete RFIs and DDQs working with 3rd party vendors Manage incoming requests and delegate to team members Oversee first drafts and manage quality control Oversee meeting of deadlines Work closely with CRM, Product Mgmt and Operations teams to manage responses Check for accuracy in content, grammar and formatting Develop and monitor KPIs to manage and evaluate team effectiveness Assist with other editorial products with corporate communications Project manage with internal timelines in mind Requirements: Minimum of 4 years working extensively with RFPs and DDQs within the alternative asset management space Superb writing and proofreading skills Bachelors in a relevant feild Experience and a strong understanding of investment management