Support Specialist Jobs in Garner, NC

Entry Level Customer Support/Sales Specialist: Job Description BraceLab is an industry-leading destination for premium quality orthoses & practical clinical information. Supporting both independent consumers and the medical community, our mission is simple: To help people get back to doing what they love and live their life to the fullest! Although a small company, we are evolving every day and on the precipice of major growth. If you thrive in a fast-paced, team-oriented environment and get excited by new challenges, then we are the company for you! We are looking for someone smart, ethical, and passionate about helping individuals get back to doing what they love and live life to their fullest. Like BraceLab, this individual is customer obsessed and strives to make a difference in our customers' lives. This is an entry level position, with the potential to grow into other roles within the company for someone with the right skill set. ABOUT THE ROLE: Job Responsibilities: Resolving customer queries and concerns, recommending solutions, and guiding users through product features and functionalities. To be successful in this role, you need to be an excellent communicator and can genuinely earn our customers' trust. If an individual is successful in their support specialist responsibilities, they will progress into a sales role with commission opportunities. · Handling customers with patience and excellent etiquette: o Addressing customer questions and concerns about products and/or services promptly via email, phone, chat, and social media o Investigating and resolving complaints or issues efficiently while ensuring customer satisfaction o Assisting customers with placing orders, tracking shipments, and processing returns or refunds o Responding to customer reviews/questions · Clearly conveying detailed, accurate information about BraceLab's products, services, policies, and procedures · Processing orders and transactions · Resolving issues and troubleshooting technical problems · Collecting and analyzing customer feedback: o Maintaining accurate records of customer interactions, inquiries, complaints, and solutions in the CRM system o Identifying trends and areas for improvement in products or services · Developing and documenting knowledge into helpful content · Providing information to and training, virtually and in-person, prospective and existing customers · Working closely with cross-functional teams (e.g., sales, marketing) to communicate customer insights and drive improvements JOB REQUIREMENTS · Excellent communication, organization and writing skills · Ability to learn a wide array of procedures and software · Ability to multi-task while maintaining attention to detail and deadlines · Keen attention to detail · Working knowledge of MS Office applications, including Outlook, Word, PowerPoint, Excel, & Teams) · Team player with a friendly, mature, and outgoing attitude · Energetic, friendly, outgoing, proactive personality · Desire to learn, grow, and have fun in a rewarding environment · Ability to edit content for accuracy and brand consistency ABOUT YOU: You possess excellent communication, organization and writing skills; you can edit written content for accuracy, organization, clarity, and fit with our brand You have well-developed information technology skills with ability to learn and retain a wide array of procedures and software You are great at multi-tasking while maintaining detail accuracy You are capable of meeting deadlines You are proficient in MS Office applications, including Outlook, Word, PowerPoint, Excel, & Teams You are a team player with a friendly, mature, and outgoing attitude You are willing to get the job done with an energetic, friendly, and proactive attitude You desire to learn, grow, and have fun in a rewarding environment Bonus: You have an interest in sports/fitness/rehabilitation WHY BRACELAB: Our mission of helping people get back to doing what they love is embodied in our culture and how we treat our employees. We value integrity, honesty, growth, happiness & belonging, work-life balance, teamwork and collaboration, passion, and enthusiasm, and much more. Benefits/Perks: Competitive pay ($40,000) Emphasis on work-life balance 3 weeks PTO per year Opportunities for growth Choice of health insurance plan (company pays up to 100%) Dental & Vision insurance plans (optional; employee pays) Generous 401K plan Newly renovated, environmentally conscious office space with ample free parking in desirable North Hills neighborhood Large, well-equipped breakroom with coffee and tea available

🌍 Bilingual Global Support Representative (Spanish/English, Remote) - Join Our Mission! 🌍 Love helping people? Fluent in Spanish & English? Ready to make a global impact-all from the comfort of your home? This could be your dream job! 🚀 Our client is not just another health & wellness company-they are on a mission to improve 5 million lives with clean, organic, and natural products. And we need you to help support their growing global community! ✨ What You'll Do: 💬 Deliver top-notch customer support via phone, chat & email 🔍 Solve problems with a mix of research & critical thinking 🤝 Build strong customer relationships (and have fun doing it!) 🌎 Assist with company translations and collaborate with an awesome team 🛠 What You Bring to the Table: ✅ 3+ years of experience in a customer support/contact center role ✅ Professional fluency in Spanish & English (you'll use both daily!) ✅ Strong communication, problem-solving & tech skills ✅ Typing speed of 65+ WPM (show off those fast fingers!) ✅ Ability to thrive in a remote, fast-paced work environment 💡 What's in It for You? 💰 Competitive pay ($22+/HR) + full benefits (health, 401k, PTO, the works!) 🧘 ♀️ Wellness perks: 75% off products + a $100 monthly wellness allowance 📍 Remote-first role (NC-based candidates preferred) with all the tech you need 📚 Paid 2-4 week training in Raleigh to set you up for success If you're passionate about helping people, love a good challenge, and want to grow with an amazing company, let's talk! 🎉 📩 Apply today by sending your resume to info@Lemeryconnects.com. Know someone perfect for this role? Tag them below! ⬇️

🔬 Field Applications Scientist - Multiplex Immunoassays 🔬 Invenia have partnered with an innovative proteomic equipment company to hire multiple Field Applications Scientist across the US. This is a unique opportunity to join a profitable, growing company that has been instrumental in drug discovery, clinical trials, and ground-breaking immunology research. 📍 Location: Near the Research Triangle Park (RTP), North Carolina 💰 Salary: $85,900 - $130,000 + bonus & benefits ✈️ Travel: 30-50% (customer sites, conferences, and trade shows) Why Join This Company? ✨ Stable, profitable and expanding! ✨ Industry leader with an excellent market reputation ✨ Excellent management and team culture. ✨Commitment to career growth & internal promotions About the Role: As a Field Applications Scientist, you will provide technical training, assay troubleshooting, and scientific consultation to customers using advanced bioanalysis platforms. You to support customers across pharma, biotech, academia, and CROs. Key Responsibilities: ✅ Train & support customers on immunoassay platforms and data analysis ✅ Troubleshoot assay performance & optimize workflows ✅ Guide customers in custom assay development for oncology, neuroscience, infectious disease, immunology, and more ✅ Attend scientific conferences & trade shows to represent the company ✅ Collaborate with sales & marketing to drive new business and product adoption ✅ Deliver scientific seminars & customer training sessions ✅ Track customer interactions and feedback in CRM software (Salesforce.com) What We're Looking For: 🔹 Ph.D. in Life Sciences (or equivalent experience with MSc/BSc) 🔹 3+ years hands-on lab experience in molecular biology, biochemistry, or clinical research 🔹 Strong understanding of immunoassays & assay development 🔹 Excellent problem-solving, communication, and presentation skills 🔹 Experience in technical sales, customer support, or field applications (preferred) 🔹 Ability to travel up to 50% This is an exciting time to join a company in growth mode, who are launching new products and adding to their global commercial teams. If you're looking for a scientific, customer-facing role in an innovative, high-impact company, this is your chance! 📩 Interested? Apply now or reach out for more details! #FieldApplications #LifeSciences #Biotech #Immunoassays #Hiring #ScientificSupport #CustomerSuccess

Hale Trailer Brake & Wheel Inc. is a multi-location, full-service semi-trailer dealership proud to be a one stop solution for all trailer needs, including sales, rentals, parts, and service. Currently, there is an immediate opening for a Trailer Rental Specialist in the Wendell, NC, branch location. The ideal candidate is an energetic self-starter with a desire to learn and grow with the Company. One who seeks to become a knowledgeable trailer expert who will find the perfect solution to meet the customers' trailer and equipment rental needs. Hale Trailer Brake & Wheel Inc. is an industry leading, family-friendly company offering a challenging and fulfilling career opportunity with an attractive work/life balance. Hale Trailer offers a competitive salary plus commission program, excellent medical, vision & dental benefits, paid vacation, and a matching 401k plan. RESPONSABILITIES: Become knowledgeable about the features and benefits of the company's vast equipment lines. Contact existing and prospective customers to promote and sell all the Company's trailer equipment lines. Develop contact lists and follow-up with customers to create & maintain relationships. Provide product information, answer customer inquiries and provide overall customer support. Develop the skills needed to prepare and present rental quotes, reservations, and contracts. Contribute to the overall sales and profit goals of the Company. Develop awareness of market conditions and customer needs while recognizing and communicating cross-selling opportunities to other Hale departments. Maintain customer contact information and communications utilizing the Company's CRM software. Interact with customers, vendors and Company employees at all levels and locations as needed. Participate in sales, rental and product training opportunities, trade shows and other industry events. Comply with the Company's safety program. Will perform other tasks, as needed. QUALIFICATIONS: A degree in Business or Marketing is preferred but not required. Proven experience in sales; preferably in trailer or heavy-duty equipment required. Must have outstanding relationship building skills and present a professional and positive attitude. Excellent written and verbal communication skills and ability to work in a team environment. Able to work in a fast paced, dynamic workplace with the ability to multi-task. Must have good computer skills utilizing Microsoft Office products. Must have a valid driver license and pass a pre-employment drug test.

Description: GIS DBA specialist with 3-5 years' experience. This Technical Specialist supports GIS database development, enhancement, and maintenance work assigned to the GIS Unit. This resource is responsible for support designing and developing GIS database components supplement to current Enterprise GIS, Roads and Highways, Spot Online, NC CRIS, and ATLAS implementation to include migration of some components to Azure Cloud. Required/Desired/Highly desired Skills: Conceptual Modeling of Systems, Databases, Workflow Processes (Required 4 Years) Geospatial data administration (Required 4 Years) Esri data types including basic understanding of SDE (Required 4 Years) Geospatial metadata concepts (Required 2 Years) Technical Writing (Highly desired 2 Years)

As a Field Service Specialist, you will perform a full range of field commercial and technical support functions related to assisting customers and end-users with technical support, in field support, and product training.You will operate as a technical point of contact for our customers and interact with them to perform troubleshooting support as the need arises. You will also, from time to time, provide pricing on parts and determine warranty coverage for Trion & Envirco air filtration equipment. How you will do it: Provide quotations for equipment and coordinate field service activities with Trion & Envirco Sales Representatives as well as their customer's. Work with other technical employees to provide eloquent resolutions to the selling organization requests for product support. Partner with internal teams such as Sales, Engineering, and Customer Service to resolve pre and post order issues. Travel to job sites as needed to assist with start-up, field service, diagnosing issues, and ensuring equipment operates correctly. Provide training to field sales organization on all aspects of products with minimal direction. Provide start-up, operation, and maintenance training, as the need arises, on Air Filtration Systems to ensure customers understand how to use and maintain their equipment. Maintain training roster and database of all training sessions. Support customer visits to the factory. Support the development technical documents related to air filtration products as needed. Recommend cost savings and value engineering alternatives for air filtration units and systems. Provide technical direction for other specialists, drafters or technicians on specific work assignments. Strive for continuous improvement and teamwork in product development and processes. What we look for: BS degree (4 yr. accredited College or University) or AAS degree with applicable experience. Hands-on experience with HVAC equipment, specifically air filtration equipment. Ability to communicate effectively with customers and explain issues, solutions, and provide instructions. Demonstrate technical proficiency and problem-solving ability with air filtration products. Ability to travel 50%-75% Air Distribution Technologies is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Under direct supervision, the Service Desk Tier 1 (Help Desk Support Services Specialist - Associate) provides first-line call center support to end-users for PC, server, or mainframe applications, and hardware. This role involves handling and resolving technical issues reported by end-users through various avenues such as walk-in, telephone, email, and web-forms. Specific duties include interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. The Service Desk Tier 1 simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems. They refer more complex problems to Intermediate and/or Senior levels. Additionally, they will be responsible for providing support for all IT hardware and software, including various laptop and desktop computers, printers, scanners, monitors, mobile devices, and other peripherals, as well as all software including operating systems, COTS, GOTS, and custom-coded applications. They will utilize the current service desk software (ServiceNow) and ensure adherence to SLAs for incident resolution and request fulfillment.

Pureflow IT Specialist About Our Organization: With over 38 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts W o r king Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate and Senior Level) to join our team in support of the US Army's Network Enterprise Center at Fort Bragg, NC. * Must be a US Citizen * Secret Clearance required * Non-remote (relocation incentive available) As a Help Desk Support Service Specialist, you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Intermediate Level Responsibilities: * Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. * Install computer hardware and software, including patches, and updates while ensuring user functionality and network security. * Provide technical support and user education, focusing on troubleshooting, diagnostics, and user account management. * Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. * Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. * Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. * Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials. Senior Level Responsibilities: * All Intermediate responsibilities. * Provide daily supervision and direction to personnel across the Help Desk team. * Provide training and mentorship to Help Desk Support Technicians, helping them develop their skills and knowledge. * Manage, coordinate, and track work across the Help Desk team. * Maintain overall responsibility for the Help Desk delivery team. * Collect and review data for capacity and planning purposes. * Assist in developing, implementing, testing, and maintaining disaster recovery plans. * Interface with vendors for procurement & maintenance of all IT infrastructures. * Support the development and delivery of training sessions to ensure staff understand Help Desk resources. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications * Must be a US Citizen. * Active DoD Secret Clearance. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Baseline Certification is required within 6 months of hire. Intermediate Level: * Two (2+) years of IT experience within a Help Desk/Service Desk environment. Senior Level: * Three (3+) years of experience providing daily supervision and direction to personnel across the Network teams. * Eight (8+) years of IT experience, preferably within a Help/Service Desk environment. Preferred: * BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field. * IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.). * Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). * Experience providing quality service and support for mission-critical systems and VIP end users. * Experience working in a Department of Defense (DoD) environment. * Problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

The Retirement Support Specialist position is accountable for assisting the Client Services teams through timely communication and follow-up, proactive client outreach, and tracking, reporting and documentation of various functions within the department. Section 2: Job Functions, Essential Duties and Responsibilities * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. * Assist clients with census updates to produce compliance tests and employer calculations * Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan * Assist Client Services with the creation of necessary reporting for the FDI reports * Apply a quality control/review process to all reports produced before they are delivered to the end user * Reply to client requests for information via email, outbound call, or internal workflow * Maintain detailed workflow documentation for all functions and tracking for all reports provided * Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients * Provide effective verbal and written communications in a clear, concise, and informative manner * Make outbound calls to clients for various call campaigns and follow up on verification of client's data * Provide backup assistance for functions previously owned by Shared Services * Maintain a professional and positive approach in all internal and external communications Supervision * N/A Section 3: Experience, Skills, Knowledge Requirements * Bachelor's degree in business or related field, or equivalent work experience. * Knowledge of information systems and technology; ability to create ad hoc reports. * Microsoft Office knowledge required. * Ability to evaluate data integrity. * Strong written and verbal communication skills. * Excellent evaluation and problem resolution skills. * Detail oriented. * Ability to work unsupervised as required, but also work within and contribute to maintaining a highly cohesive team environment For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 MBps or better. If you are unsure of your internet speed before applying, please check with your service provider. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. As a Cloud Engineering Support Specialist II, O365 you will be working extensively with RapidScale clients to drive an support exceptional troubleshooting and solution resolution in break fix scenarios. What's In It For You? * Competitive salary and top-notch bonus/incentive plans. * Professional development and continuing education opportunities. * The chance to work with fascinating, cutting-edge platforms. * Exceptional work-life balance, flexible time-off policies, and accommodating work schedules. * Comprehensive healthcare, with multiple options for individuals and families. * Generous 401(k) retirement plans with up to 8% company match. * Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance What You'll Do: * Update and Manage ticket backlog based on internal policies. * Crisis Management - Identify any high priority issues and be the next level escalation point for high priority issues. * Provide a Customer-First experience while utilizing phones and email to manage tickets. * Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. * Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. * Act as technical escalation for Customer Service Technicians. * Contribute to technical knowledge base. EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED: Educational & Soft Skills Requirements: * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field * Ability to work on a 24x7 on-call rotation schedule. Minimum Technical Qualifications: * Technical documentation: creating and maintaining * Configure, support and maintain all facets of a Microsoft 365 Tennant * Conditional Access Management * Execution and Creation of PowerShell Scripts * Intune management * Endpoint management * Policy creation * MFA policies * AutoPilot * 365 License administration * SharePoint and OneDrive Administration * Email recovery * Implementing Microsoft AD, Azure AD connect, Azure AD * Familiarity of Email Security Tools * Microsoft Teams administration * End user management through Active Directory (AD) or Entra (formerly Azure AD) Preferred Technical Qualifications: * MS 900 Certified Fundamentals * M365 Endpoint Administrator Certification * Preferred MSP experience * A proven level of experience with Exchange 2010,2013,2016 and Exchange Hybrid servers * Mimecast Email Security Knowledge * Azure Virtual Desktop * AZ900 Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Cloud Engineering Support Specialist Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Day Compensation Hourly base pay rate is $31.49 - $47.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. Position Overview: As a Senior Cloud Engineering Support Specialist (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScales' clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Associates at RapidScale spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment. Responsibilities: Provide an excellent customer experience by troubleshooting, updating and resolving client problems. Utilize our ticketing system to create, monitor, and update tickets Troubleshoot in-depth system issues and backup failures in our client's environments Perform daily server monitoring of our client's servers Perform change requests based on client's need Deploy new instances within our client's AWS and Azure environments Perform Quality Control for VM and instance builds in our client's VMware, AWS or Azure environments Create technical documentation & drive operational process improvement Compile server utilization reports to help clients with capacity planning Train and develop skills in new technologies relevant to Logicworks' business Perform and troubleshoot routing and networking issues Requirements: High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field AWS Certified Certificate - Associate (required) OR Azure Certification Familiarity with Linux/Unix and/or Windows Server Administration Excellent customer service and strong written/verbal communication skills Knowledge of AWS and other cloud platforms Excellent troubleshooting skills High attention to detail Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly An interest in emerging technologies We are a 24/7 company, and thus this position requires availability of nights and weekends on a regularly scheduled rotational basis. We are, however, flexible with scheduling and the needs of our employees. Things that will make you successful at RapidScale: You're a self-starter Active curiosity Analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness Excellent individual and group presentation, written, and oral communication skills Strong interpersonal skills and experience initiating and building positive relationships Ability to function in a rapidly changing environment and comfort with ambiguity Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist II Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. As a Cloud Operations Specialist within our Network Operations Center (NOC), you will play a vital role in ensuring the operational success of RapidScale's clients and internal teams by providing world-class support. You will be responsible for coordinating and monitoring infrastructure in AWS, Azure, and Google Cloud, as well as managing our call center and break/fix ticket queues to minimize downtime and ensure prompt resolution of client needs. This entry-level position is perfect for a cloud technologist eager to begin a career in engineering. Key Responsibilities: Remote Monitoring & Management: Manage and maintain remote monitoring and management systems to ensure uptime and performance. Client Onboarding/Offboarding: Assist with onboarding and offboarding of clients and agents to the system. Issue Troubleshooting: Troubleshoot and resolve issues related to remote agents and cloud infrastructure. Routine Health Checks: Perform client health checks and remediate identified issues. Automation: Develop and implement automation scripts to improve operational efficiency. Technical Support: Provide thorough technical support to clients, ensuring prompt and effective resolution of issues. Performance Monitoring: Use performance monitoring tools to track alerts, dashboards, and data trends. Customer Service: Manage tasks and organize large datasets for integration into enterprise monitoring solutions. Technical Solutions: Provide technical solutions to complex problems, developing and refining documentation as needed. Collaboration: Work closely with monitoring operations, production support, performance teams, and application owners to deliver best-in-class monitoring. MTTR Reduction: Focus on reducing Mean Time to Resolve (MTTR) for incidents. Monitoring Tool Administration: Support day-to-day administration and maintenance of monitoring tools. Incident Management: Respond promptly to events and alerts, coordinating the resolution of incidents. Platform Analysis: Continuously analyze platform behavior and provide recommendations for improvement. Continuous Improvement: Participate in initiatives aimed at enhancing client service, operational efficiency, and reliability. Troubleshooting & Documentation: Follow procedures to detect and troubleshoot issues, while maintaining up-to-date technical documentation. Incident and Problem Management: Actively engage in incident and problem management processes. Qualifications: Minimum Requirements: High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field. Cloud Certification: Foundational Cloud Certification in any of the following: Google Cloud, AWS, or Azure. Technical Skills: Experience with Remote Monitoring and Management (RMM) tools. Familiarity with Cloud and hybrid infrastructure is preferred. Experience in Microsoft Windows patch management and automation development. Proficiency with PowerShell scripting. Experience with service request ticketing systems (preferably JIRA). Documentation: Experience creating and maintaining technical documentation. Data Management: Ability to gather, organize, and use large data sets for instrumentation in enterprise monitoring solutions. Monitoring Recommendations: Experience recommending baseline monitoring thresholds and performance KPIs/SLAs. Monitoring Infrastructure: Ability to provide recommendations for monitoring tool infrastructure. Key Traits of Successful Contributors: Curiosity & Analytical Thinking: Highly curious with excellent problem-solving, analytical, and situational awareness skills. Communication Skills: Strong oral and written communication skills; comfortable presenting both individually and in groups. Relationship Building: Strong interpersonal skills with experience initiating and building positive relationships. Adaptability: Comfortable in a rapidly changing technical environment and dealing with ambiguity. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Job Description About Communities In Schools of North Carolina: At Communities In Schools, we are “all-in” for kids. It is our passion- it is our mission. As the State Office for North Carolina, we deliver CIS programs across the state and we collaborate with local affiliate organizations, to provide resources and create communities of caring adults who work hand-in-hand with educators to make sure young people have the tools they need to stay in school and achieve in life. Communities In Schools is the nation's largest dropout prevention organization, serving 1.5 million students in 2,400 sites across the country. We achieve this mission by hiring bright, creative, and innovative team members who have a passion for what we do. At CISNC, we value relationships, collaboration, learning, integrity and commitment. Position Overview: The Reentry to Resilience (R2R) Program with Communities In Schools of North Carolina (CISNC) is seeking to add a Peer Support Specialist (PSS) to our team. The R2R program provides support to youth and their families who have been admitted into, and eventually released from, Cabarrus, Edgecombe, Chatham, Rockingham, or Lenoir Youth Development Centers (YDC), aiding in their successful reentry back into their respective communities. The Peer Support Specialist will be responsible for providing support and resources to the parent/caregivers of the justice-involved youth being served by Youth Success Coaches (YSCs), upon youth commitment to the YDC. The PSS will work closely with parents/caregivers to understand their needs, co-create goals, and help them navigate the juvenile justice system and advocate for their child. The PSS will collaborate with the Youth Success Coach, Juvenile Justice professionals, social workers, healthcare professionals, and any other community resource partners, to ensure that parents/caregivers receive comprehensive support and services while the youth is in the YDC, that will be sustainable well beyond youth release. Essential Functions: • Conduct assessments with parents and caregivers of justice-involved youth to determine their needs related to the youth's legal involvement, as well as their basic needs related to food, shelter, medical care, and social support • Support parents/caregivers when navigating juvenile justice, education, and social service systems • Evaluate the physical, emotional, and mental health of parents and caregivers and identify areas where additional support may be needed • Work with parents/caregivers to co-develop goals that address their specific needs and goals related to supporting their youth and maintaining their own well-being • Provide information and referrals to community resources and support services that can assist parents and caregivers in meeting their needs • Collaborate with juvenile justice professionals, social workers, and other healthcare professionals to ensure that families receive comprehensive care • Provide education and training to parents and caregivers on topics related to supporting their youth during and after their involvement with the justice system, as well as topics related to caregiving, self-care, and stress management • Maintain accurate and up-to-date electronic records of assessments, care plans, and progress notes in database • Complete appropriate documentation to capture services provided to students, as well as other necessary documents • Occasional lifting (20 lbs.)/ Occasional pushing (25 lbs.) • Travel Required: Daily travel 50% and occasional overnight travel Core Competencies: • Relationship building • Teamwork • Results focused • Communication • Development & continual learning • Accountability & dependability • Valuing diversity Job Specific Competencies: • Superior verbal and written communication skills • Strong interpersonal skills • Ability to communicate difficult information clearly and effectively • Ability to read, interpret and organize data • Technology expertise for the development and delivery of programming and program evaluation, to enhance presentations and improve work-related efficiency • Technologically proficient in all office technology systems including spread sheeting, word processing, email and skype/Zoom. Required Experience: • Experience having a child or dependent in the juvenile justice system • Empathy and sensitivity to the needs of families, including those from diverse backgrounds • Cultural competence and understanding of the unique needs of families with justice-involved youth • Knowledge of the legal system and its impact on families • A valid NC driver's license Perks: We offer outstanding benefits including medical, dental, vision, short-term disability and 403(b) match and MORE!!! We offer paid vacation, sick time, winter break in December and holidays. Our team is friendly, fun and collaborative. NOTE: The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW:As an established leader in the Printing, Marketing, and Design industries our mission is to partner with customers from Mom-and-Pop shops to Fortune 50 organizations and provide them with the tools and expertise needed to grow their businesses. Our tight-knit team in AlphaGraphics - US698 is actively seeking a Bindery Specialist to join us full time. Our Bindery Specialist is primarily responsible for operating various machines and equipment to finish products that have been printed so they can be delivered. More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU: Examine stitched, collated, bound, or unbound product samples for defects, such as imperfect bindings, ink spots, torn pages, loose pages, or loose or uncut threads. Read work orders to determine instructions and specifications for machine set-up. Install or adjust bindery machine devices, such as knives, guides, rollers, rounding forms, creasing rams, or clamps, to accommodate sheets, signatures, or books of specified sizes. Trim edges of books to size, using cutting machines, book trimming machines, or hand cutters. Stitch or glue endpapers, bindings, backings, or signatures, using sewing machines, glue machines, or glue and brushes. Monitor machine operations to detect malfunctions or to determine whether adjustments are needed. Maintain records, such as daily production records, using specified forms. Prepare finished books for shipping by wrapping or packing books and stacking boxes on pallets. Set up or operate glue machines by filling glue reservoirs, turning switches to activate heating elements, or adjusting glue flow or conveyor speed. Other essential functions are needed to provide the highest quality customer service and product output. WHAT YOU BRING TO THE TABLE: The ability to apply Critical thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. The ability to communicate information and ideas in speaking so others will understand. The ability to apply general rules to specific problems to produce answers that make sense. The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees. At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Pureflow IT Specialist About Our Organization: With over 38 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: * Configure equipment and host onboarding for new users * Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. * Remote support for users in external branch locations * Manage VoIP phone system equipment and directory * Sustain company network connectivity and security * Assign software licenses and support installation of various applications * Maintain IT files on the server and online in the cloud * Schedule server updates, backups, and retrieve backups when needed * Update IT equipment and software with new firmware, drivers, etc. * Develop documentation, including SOPs and work instructions * Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) * Assist with AV resources (conference rooms and Teams meetings) * Adhere to company SLAs and is available during IT emergencies * Available to work during non-standard hours for planned updates * Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. * Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: * 1-2 years of experience in the enterprise computer service field * An Associate degree or Technical certification in the computer service field * Previous experience in a Windows network environment * Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: * Competitive base salary * Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more * $1-for-$1 401(k) match up to 4% after 1-year of service * 9 Company-paid holidays * Generous personal time off that increases with tenure * Education assistance * Employee referral bonus program * Ongoing training and development by internal and external industry experts Working Conditions: * Usual office working conditions. * The regular hours for this position are Monday through Friday, 8:00am - 5:00pm * Additional hours may be required depending on project load. Pureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. What's In It For You? * Competitive salary and top-notch bonus/incentive plans. * Professional development and continuing education opportunities. * The chance to work with fascinating, cutting-edge platforms. * Exceptional work-life balance, flexible time-off policies, and accommodating work schedules. * Comprehensive healthcare, with multiple options for individuals and families. * Generous 401(k) retirement plans with up to 8% company match. * Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. What You'll Do * Maintain multiple customer environments. * Work a minimum of 40 hours a week. * Update and Manage ticket backlog based on internal policies. * Crisis Management - Identify any high-priority issues and escalate to the next level. * Provide Customer-First experience while utilizing phone calls, emails, and the ticketing system to manage cases. * Work cohesively with a team as well as all divisions of the company. Customer-first approach. * Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. * Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. * Be able to independently research and learn new material/ concepts, then share the latest knowledge with the team. * Be able to listen to, accept, and accurately follow directions from senior engineers. * Be able to interface with Vendors to achieve resolutions for the customer. * Be able to upkeep various spreadsheets accurately. * Assist with creating, reviewing, and updating internal Knowledge Base Articles. Who You Are: As you've seen, this job requires someone at the top of their cloud engineering game. Because it's such a critical role, here are the requirements that will ensure you're on track for this opportunity. Qualifications Minimum: * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field. * Excellent communication, presentation, writing, and editorial abilities. * Excellent troubleshooting and decision making skills in a production environment. * Excellent organizational and time management skills. * Flexibility to work alternative days and shifts as needed. * Days Example: Tuesday - Saturday or Sunday - Thursday. * Shifts Example: Day, Evening, Night * Preferred MSP experience. * Basic Microsoft AD (password resets, security groups) * Basic Networking (IP address, Mac address, Layer 1 VS Layer 2) * Proficiency in computer usage, internet, and Microsoft Office suite of applications. Technology * Microsoft Active Directory * Password resets, Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, etc. * Veeam * Fortigate * DNS Management * Server Performance Management * N-Able Preferred: * Fortigate * N-Able * Entry level certification: Network +, Az-900, Security + * Knowledge of cloud "As a service" models * Understanding of ransomware and recovery process. * Password resets, Object management, Security group management, GPOs, DNS, DHCP, Replication, IIS, etc. * Veeam backup and replication * Experience with Veeam backup and replication for on prem and cloud-based environments. * Understanding of retention policies. Why use one over the other. * Ability to troubleshoot problems with backup infrastructure. * Networking * Experience with managing Windows DNS Management. Troubleshooting various DNS issues. * Understanding of how networking fits into an Active Directory domain. IPv4, DNS, DHCP, FTP, Firewall rules, Windows Firewall. * Server Performance Monitoring * Understanding of server performance metrics. * Understanding patch management and why it's important. * Ability to troubleshoot server performance problems. * Disaster Recovery * Understanding disaster recovery technologies and why they are important. * Network Security * Understanding of the various security attacks on a network. * Preferred experience with recovering from a ransomware attack. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. As a Cloud Engineering Support Specialist II, O365 you will be working extensively with RapidScale clients to drive an support exceptional troubleshooting and solution resolution in break fix scenarios. What's In It For You? Competitive salary and top-notch bonus/incentive plans. Professional development and continuing education opportunities. The chance to work with fascinating, cutting-edge platforms. Exceptional work-life balance, flexible time-off policies, and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with up to 8% company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance What You'll Do: Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high priority issues and be the next level escalation point for high priority issues. Provide a Customer-First experience while utilizing phones and email to manage tickets. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Act as technical escalation for Customer Service Technicians. Contribute to technical knowledge base. EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED: Educational & Soft Skills Requirements: High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field Ability to work on a 24x7 on-call rotation schedule. Minimum Technical Qualifications: Technical documentation: creating and maintaining Configure, support and maintain all facets of a Microsoft 365 Tennant Conditional Access Management Execution and Creation of PowerShell Scripts Intune management Endpoint management Policy creation MFA policies AutoPilot 365 License administration SharePoint and OneDrive Administration Email recovery Implementing Microsoft AD, Azure AD connect, Azure AD Familiarity of Email Security Tools Microsoft Teams administration End user management through Active Directory (AD) or Entra (formerly Azure AD) Preferred Technical Qualifications: MS 900 Certified Fundamentals M365 Endpoint Administrator Certification Preferred MSP experience A proven level of experience with Exchange 2010,2013,2016 and Exchange Hybrid servers Mimecast Email Security Knowledge Azure Virtual Desktop AZ900 Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. As a Cloud Engineering Support Specialist II, O365 you will be working extensively with RapidScale clients to drive an support exceptional troubleshooting and solution resolution in break fix scenarios. What's In It For You? Competitive salary and top-notch bonus/incentive plans. Professional development and continuing education opportunities. The chance to work with fascinating, cutting-edge platforms. Exceptional work-life balance, flexible time-off policies, and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with up to 8% company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance What You'll Do: Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high priority issues and be the next level escalation point for high priority issues. Provide a Customer-First experience while utilizing phones and email to manage tickets. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Act as technical escalation for Customer Service Technicians. Contribute to technical knowledge base. EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED: Educational & Soft Skills Requirements: High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field Ability to work on a 24x7 on-call rotation schedule. Minimum Technical Qualifications: Technical documentation: creating and maintaining Configure, support and maintain all facets of a Microsoft 365 Tennant Conditional Access Management Execution and Creation of PowerShell Scripts Intune management Endpoint management Policy creation MFA policies AutoPilot 365 License administration SharePoint and OneDrive Administration Email recovery Implementing Microsoft AD, Azure AD connect, Azure AD Familiarity of Email Security Tools Microsoft Teams administration End user management through Active Directory (AD) or Entra (formerly Azure AD) Preferred Technical Qualifications: MS 900 Certified Fundamentals M365 Endpoint Administrator Certification Preferred MSP experience A proven level of experience with Exchange 2010,2013,2016 and Exchange Hybrid servers Mimecast Email Security Knowledge Azure Virtual Desktop AZ900 Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.