Legal Intake Specialist
Support Specialist Job 24 miles from Denville
Legal Intake Specialists handle the initial calls and inquiries (Web, Email, Chat) from new prospecting clients seeking out a firm to represent them regarding potential injury claims. We provide best-in-class service and obtain detailed information regarding the incident to be reviewed by our attorneys immediately. We approach each interaction with a high degree of attention and sense of urgency to ensure the best possible outcome. Intake Specialists also follow up with all potential clients regarding documentation, next steps and assisting in the sign-up process all while providing an excellent client service experience.
Requirements:
The ideal candidate must possess the following attributes:
• Customer Service Experience
• Professional and empathetic telephone etiquette
• Active listening, verbal and communication skills
• Computer proficiency (Microsoft Office 365/Suite)
• Excellent written skills, spelling, punctuation and grammar
• Ability to obtain, confirm and update data entry at a high level of accuracy
• Acquire detailed and complete in-depth information
• Organizational and time-management skills
• Ability to multitask and prioritize tasks
• Ability to work within a team while handling individual responsibilities
• Adaptability, flexibility, able to perform in a dynamic working environment
The following attributes are highly desirable but not required:
• High Volume / Fast paced Contact Center Experience
• Salesforce Experience (Litify Experience a BIG plus)
• Proficient using multiple software & programs (CRM, VoIP, Electronic signature)
• College Degree a Plus
• Legal Experience a Plus
• Bilingual (Spanish) a Plus
Business Applications Specialist
Support Specialist Job 27 miles from Denville
This position communicates with the field teams regarding new field sales tools and operational processes related to selling activities and supports specific sales enablement tools daily to drive successful usability in the field. Acts as a conduit between the field teams and all other internal departments for operational initiatives. Assists the field sales team, inside sales team, and the corporate accounts team, in reaching their respective territory, regional, area and national sales goals determined annually by the commercial executive leadership team. Manage and maintain all commercial operations processes existing under the Commercial Excellence organization, collaborating with the different functional teams to document, evaluate, and drive continuous improvement. Leads and assists with projects and initiatives focused on driving revenue.
Job Details/Responsibilities
Designs, develops, coordinates, and facilitates the execution of specified initiatives or small projects focused on business revenue goals. Establishes project priorities and schedules, in line with strategic plans and operating objectives, aimed to enhance and fulfill ongoing and new needs for the commercial business. This will require collaboration throughout the organization and across departments.
Provides ongoing usability support to field associates for identified technical systems, including existing and new sales enablement technologies such as the MoveMedical Software or SalesForce.
Manages and executes all specific commercial activities driven by standard SAP functionality, such as Backorder Processing, Allocations, Limited Market Release set up, Product Determination Strategies, etc.
Assists with ERP management for the commercial business in conjunction with technical resources to enact changes or identify enhancement opportunities to drive successful commercial process improvements.
Proactively generates improvement strategies of current processes to ensure opportunities for commercial excellence are captured, evaluated, and implemented. Creates documentation of such processes to ensure repeatable process execution and for training material.
Support and maintain commercial data integrity with a focus on customer master data, collaborating cross functionally to ensure all stakeholder needs are met with master data elements.
Collaborate with all other key commercial operations personnel to complete and achieve successful results for operational projects.
Provides sales and operational support for the Corporate Accounts Team when needed.
Proactively identifies new automation opportunities and recommends new process innovations to drive better business outcomes for both internal stakeholders and external customers.
Helps develop and document metrics, KPIs, analytics and dashboards to provide performance measurement and drive business performance for various sales and marketing programs.
Assists with execution of commercial operations initiatives in collaboration with the Manager, Business Applications and Process Management.
Supports day-to-day operational needs/requests of the sales and marketing teams.
Help train and mentor new Business Applications Specialists or other operational personnel hired.
Handles all requests from Customer Care or Accounts Receivable forwarded to the Business Applications Specialist, assuring a timely resolution.
Participates in Regional, Territory and National sales meetings to assure strong alignment and collaboration with Sales and Marketing. Completes all administrative duties required for the position.
Demonstrates a commitment to patient safety and product quality by maintaining compliance with Quality System requirements and all other documented policies and procedures including prompt reporting of adverse events and product performance reports. Fully adheres to all aspects of Terumo's Interaction with Healthcare Providers policy and AdvaMed guidelines.
Perform other job-related duties as assigned.
Knowledge, Skills and Abilities (KSA)
A combination of strong business acumen coupled with a high technical aptitude for sales enablement and ERP system support.
Strong project management and analytical skills and the ability to effectively communicate with people at all levels of the organization.
Ability to manage multiple projects under time constraints.
Excellent communication skills.
Ability to build strong relationships with all internal and field associates.
A sense of urgency, ability to meet deadlines and function independently with minimal supervision.
Proficient in Microsoft Office software especially Word, Excel and Outlook and ability to learn new software.
Ability to deliver results accurately and with a high sense of urgency.
Qualifications/ Background Experiences
Bachelor's Degree required and minimum 2 years of sales, telesales, telemarketing or order management preferred, or equivalent combination of education, experience & training.
Experience with sales tactics or process preferred.
Experience in a customer facing environment preferred.
Experience with cross functional project management preferred.
Experience with SAP is preferred.
Experience with other sales enablement tools such as SalesForce is preferred
Application Support Specialist
Support Specialist Job 25 miles from Denville
Hi
My name is Sushma, Technosphere Inc. I am reaching out to you on an exciting job opportunity with one of our clients.
Application Support Engineer
Work Type: Full time
Work Authorization: USC/GC only
Industry Required: Financial
Responsibilities:
Experience with using ITIL Change, Incident, and Problem management processes.
Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
Tackle and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
Analyze proposed application design(s) and provide inputs on potential gaps or provide recommendations for optimization.
Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud, and Mainframe environments.
Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction and malware detection.
Give in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
Collaborate both within the team and across teams to resolve application issues and bring them up as needed.
Support audit requests in a timely fashion providing needed documentation and evidence.
Plan and implement certificate creation/renewals as needed.
Create, Modify, and Monitor Dashboards to better catch potential issues and aide in observability.
Strong ability to capture and analyze project requirements and translate them into technical specification(s).
Deep understanding of all lifecycle components (code, test, deploy).
Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
Champion a culture where honesty and transparency are expected.
Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed.
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
Validate and submit responses to requests for information from ongoing audits.
Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed.
Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
Partner with development teams to provide recommendations into the design and development stages of applications.
Complete the pre-production/production application code deployment plans and end-to-end vendor application upgrade process (e.g., SNOW, Salesforce, etc.)
Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; brings up issues appropriately.
Must-Have:
Application Support Engineer, Application Support, Application, Support, ITIL Change, Incident, and Problem Management, Distributed Application Support, Distributed Application, Distributed Applications, Distributed, Unix, Linux, Windows, SQL, PLSQL, PL/SQL, DB2, Oracle, Snowflake, Containers, Container Orchestration, Orchestration, Container, Docker, Kubernetes, OpenShift, Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda, Zolda, Cloud, AWS, S3, EC2, Lambda, SQS, IAM, Azure, RDS Aurora, Postgres, Postgres Postgres SQL.
Thanks, and Regards
Sushma
TechnoSphere, Inc.
Email: **********************************
Project Support Coordinator (25-71372)
Support Specialist Job 24 miles from Denville
Employment Type : 12 Months Contract
Candidates with a Bachelors (no flex) and 5+ yrs of exp in either Operations, Project support/management, or Administrative exp + Word, PowerPoint, Excel REQUIRED
Skills and Qualifications
• 5+ years of related administrative and project management experience
• BA/BS in Business, Finance, or a related field is required
• Must have experience with Microsoft Standard Office Suite
• Must have demonstrated project and program management skills
• Proven experience successfully planning and executing large projects and/or events
• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
The hourly range for roles of this nature are $40.00 to $45.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
Technical Specialist - Triage Operations
Support Specialist Job 30 miles from Denville
Contract
Orangeburg, NY
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
Senior Imaging Service Specialist
Support Specialist Job 15 miles from Denville
MUST HAVE SIEMENS CT/MR EXPERIENCE
A Senior Imaging Service Specialist (SISS) performs and documents planned maintenance and repair of medical diagnostic imaging equipment and associated systems under the supervision from service management to perform the required duties. The SISS must possess and demonstrate a highly advanced knowledge and ability to use the required test equipment and have the required electronic and mechanical knowledge and skills. The SISS must have the ability to interpret and effectively utilize service manuals, schematics and other applicable service information required to perform and document planned maintenance and repair of the diagnostic imaging equipment and systems. The SISS must demonstrate advanced organizational skills as well as effective communications, mentor developing technical staff, interpersonal and customer relations skills as applied to interactions with company personnel and Clinical staff in accordance with established Renovo operational and personnel policies
Specific Responsibilities
1. Independently and under service management supervision performs general troubleshooting and repairs to the block circuit and component level. Also, independently and under service management supervision performs installations, calibrations and planned maintenance.
2. Proper use of all standard test equipment:
a. multimeter e. invasive and non-invasive imaging test devices
b. oscilloscope f. service software and keys
c. dosimeter g. hand and power tools
d. AC line analyzer h. phantoms
3. Be able to read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams. Exercise good system troubleshooting skills
4. Proven demonstration in understanding basic aspects of clinical applications and image quality requirements related to medical imaging equipment.
5. Perform and be available for after-hours service, also available for emergency calls on weekends.
6. May be required to participate in shift scheduling and reasonable travel.
7. Serve as a mentor to developing imaging and technical team members.
8. Service manage original equipment manufacturer-mandated equipment updates/upgrades and satisfactorily complete the required recordings of all work performed in RENOVO's CMMS.
9. *Perform other duties as assigned and capable in scope and under the leadership of a RENOVO supervisor.
Required Competencies
Accountability - takes ownership of assigned work and responsibilities, follows through and closes the loop
Communication - clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
Financial Acumen - Considers financial impact of all decisions
Integrity - Can admit mistakes, is direct and truthful
Customer Service - demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
Priority Setting - Prioritizes assigned schedules and workload
Knowledge - Thorough understanding of diagnostic imaging devices and equipment including specialized training
Team Building - Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
Attributes
Culture - promotes the RENOVO culture and the culture of the healthcare facility
Mechanically inclined - technical skills and abilities to figure out how things work
Self-motivated - can work on their own or under limited direction while prioritizing equipment schedules and repair activities.
Open-minded - Willing to listen to opinions and criticism, can switch directions quickly
Agility - Can perform tasks in a safe, timely manner
Improvement - willing to learn and grow, wants to update job skills for career growth
Confidence - Self-reliant decision maker that doesn't second guess decisions
Multi-tasker - Is organized and efficient, handles multiple projects or tasks simultaneously
Results Driven: Is focused on results and outcomes, is goal oriented
Humility - Has a sense of humor, is humble, and can handle stressful situations
Skills, Knowledge and Abilities:
1. High school diploma or equivalent education required.
2. A.S. Degree in Biomedical or Electronics Technology or equivalent education preferred.
3. Minimum of five (5) years' experience in the service and maintenance of medical imaging equipment with advanced emphasis on a specific modality equipment type(s).
4. Successful completion/credentialed thru either an accredited Independent Training Organization, Original Equipment Manufacturer or Military equivalent Basic Level I and Level II, Level III and Level IV Imaging Equipment Service Training Course(s). Specialization to an advanced imaging modality equipment type is required.
5. Exceptional organizational skills required.
6. Excellent written and verbal communication skills required.
Required Work Hours
Forty hours per week during daytime and evening hours. Scheduled work hours may change. Overtime may be required or permitted with prior approval. This position is included in the on-call rotation for the facility.
Physical and Mental Requirements
Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.
Ability to mentally concentrate while being subject to stress, interruptions and changing work priorities.
Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices.
Must be able to hear speech, distinguish sounds, and speak.
Must have near vision, far vision, depth perception, and be able to distinguish colors.
Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.
Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.
Must be able to push or pull over 100 pounds frequently (20% of the time).
Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to job duties.
Travel
Reasonable scheduled travel may be requested of this position periodically.
Returns & Warehouse Support Specialist
Support Specialist Job 28 miles from Denville
We are seeking a detail-oriented and proactive Returns & Inventory Analyst to optimize our warehouse operations and improve return processes. This role is key to managing inventory levels, tracking key performance indicators (KPIs), and identifying cost-saving opportunities related to returns and re-boxing. You will work cross-functionally to resolve operational challenges, improve product handling efficiency, and ensure accurate inventory management in the Warehouse Management System (WMS).
The ideal candidate will have 3+ years of experience in warehouse operations, supply chain, or logistics, with a strong background in data analysis, forecasting, and reporting. Proficiency in WMS, MS Excel, and attention to detail are essential to drive improvements and enhance overall operational performance.
Key Responsibilities
Manage headcount and equipment requirements for the warehouse (WH) network based on return volume.
Identify cost-saving opportunities in re-boxing & return product handling/operation.
Track and report on Key Performance Indicators on Return Processing, Non-Good set inventory, out of system stock and NO-RA inventory
Analyze product downgrade reasons and provide an improvement plan.
Increase the number of re-boxing units per warehouse.
Place orders for packaging supplies to re-box products and track shipments from overseas factories.
Support warehouses with inventory grade changes in WMS.
Work cross-functionally to effectively communicate and resolve warehouse operation issues.
Manage and oversee the product rework process.
Qualifications:
Excellent knowledge of data analysis and forecasting methods.
Bilingual: Korean and English (required).
Ability to make presentations and develop reports for internal management and external customers.
Minimum of 3 years of professional experience in warehouse operations, logistics, supply chain, or a related field.
Working knowledge of warehouse management software (e.g., WMS).
Strong attention to detail and ability to analyze data accurately.
Business Travel required.
Proficiency in MS Excel, Word, and Outlook.
Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays
Job Location: Englewood Cliffs, NJ 07632
Business Hours: Mon-Fri 08:00 AM to 5:00 PM
Job Type: Full-time
Business Support Officer
Support Specialist Job 27 miles from Denville
We are currently recruiting a Business Support Officer to deliver services to our client in the pharmaceutical industries in Somerset, NJ, USA.
In this role, you help the organization in timely and accurate compliance submissions, optimize document handling and records management, and reduce the risk of non-compliance. This keeps the organization up-to-date with regulatory changes, resulting in fewer compliance-related issues and better outcomes. Admin support also helps optimize document handling and records management, ensuring that important documents are stored securely and efficiently.
Your responsibilities as a business support officer:
Key responsibilities include, but are not limited to:
Document handling services that help teams manage and store their important documents in a secure and efficient manner: Retrieving, printing, signing, scanning, emailing, and mailing documents.
Records management services that help teams retrieve, archive and maintain accurate and up-to-date records, ensuring compliance with regulatory requirements.
Compliance submission services that help teams comply with regulatory requirements by providing timely and accurate submissions: Uploading, printing, and submitting reports and documents to government authorities.
Auditing: Responding to audit requests by gathering and providing documentation.
What will you bring to the organisation?
You obtained a degree in business/office administration or in another relevant area in which you obtained strong administrative and organizational skills.
Knowledge of regulatory requirements and compliance standards is important, as well as experience in records management and document handling.
Strong analytical and problem-solving abilities in order to effectively manage records and documents. The role requires strong organizational skills, and the ability to manage multiple tasks effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is needed for this role. Other information management system experience (SFDC, Workday,...) is an advantage.
Excellent communication skills in the local language and in English.
You can work on-site in Warsaw.
Knowledge of compliance requirements in the pharmaceutical industry is a plus.
What we offer to you:
A competitive salary and benefits package.
An employment contract with our contracting partner.
A dynamic and collaborative work environment in an international context.
Opportunities for professional development and career growth.
Application process:
Send us your resume and cover letter by replying to this job ad.
Our team will contact you for a telephone interview.
After a successful screening, an in-depth interview will be organized where you will also be able to meet your future project lead.
If necessary, you will be invited to an online assessment, mapping your key skills needed for this assignment (i.e. datacontrolling, motivation and English).
Data Integration Specialist
Support Specialist Job 28 miles from Denville
Job Title: Data Integrator
Duration: 12 months
Hybrid: 50% onsite
Work Schedule: Mon-Fri: 8 am - 5 pm
Must Haves:
2+ years experience in a hands-on data integration and analytics role, preferably in the pharmaceutical industry or related domain.
Proven experience working with large datasets, data integration and transformation tools, statistical software packages, and platforms.
Strong problem-solving and analytical skills to handle complex data challenges and provide data solutions.
Job Description:
Product Development (PD) at *** is committed to accelerating CMC development to launch through strategic investments in Client development and manufacturing platforms, new development playbooks, and advancing innovation through modeling, AI/ML, and automation. These specific strategic investments are known as our Development Excellence strategy. As part of this strategy, Product Development Operations is accountable for developing a holistic digital and modeling strategy and its global integration and implementation.
We are seeking a highly motivated individual as a Data Integrator. In this role, the Data Integrator will be responsible for identifying sources, collecting, streamlining, and curating data for use in analysis and predictive models across a range of business use cases to drive efficiency. The role will participate in highly visible and agile cross-functional teams with scope spanning the digital and modeling space. They will collaborate closely with partners within PD such as clinical supply operations and product development operations, as well as with business partners such as Finance, Strategic Sourcing & Procurement, Supply Chain, and IT. This role will report to the Associate Director, Product Development Operations.
Responsibilities:
Collect, streamline, and curate data from multiple structured and unstructured sources (data warehouses, spreadsheets, PDFs, slide decks, etc.).
Support identification of appropriate data sources for the project objectives, acquiring, integrating, and storing the data for the project, conducting appropriate analyses, and delivering results (in some instances visualizing results in platforms such as Tableau or Power BI).
Apply data standards, ontologies, and metadata to facilitate data integration, automation, and analysis.
Ensure data quality, consistency, and completeness across different data sets.
Collaborate with business partners to identify data sources, understand data requirements and challenges, and provide data solutions.
Communicate and translate between business leaders and data engineers.
Support data discovery, access, and sharing across the organization.
Qualifications:
Bachelor's degree or higher in a relevant field such as chemical engineering, life sciences, data science, or computer science.
2+ years experience in a hands-on data integration and analytics role, preferably in the pharmaceutical industry or related domain.
Proven experience working with large datasets, data integration and transformation tools, statistical software packages, and platforms (e.g., R, Python, advanced SQL, Domino, AWS, GitHub).
Strong proficiency in designing, developing, and maintaining interactive dashboards and reports in Tableau, Power BI, or other data visualization tools that provide insights to business users.
Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
Strong problem-solving and analytical skills to handle complex data challenges.
Self-motivated and proactive to learn new skills and technologies.
Experience with major business/technical applications (e.g., SAP, LIMS) is preferred.
Familiarity with data standards, ontologies, and metadata for pharmaceutical CMC organizations is a significant plus.
Proficiency in predictive modeling, simulation, and optimization is beneficial.
Foreign Exchange Specialist
Support Specialist Job 25 miles from Denville
Operations Intermediate Specialist - FX Confirmations:
Responsible for ensuring that all client and counterparty FX transactions are confirmed within the department's stated deadline of 24 hours from trade date.
The Operations Intermediate Specialist is also responsible for escalating all unconfirmed trades within 24 hours of execution.
Work in conjunction with the settlements group to ensure that only confirmed trades lead to currency settlements. -
BS/BA degree - 6 to 12 months FX Operations, Derivatives or related Financial Services experience preferred but not essential
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Anisha Bhat
Email ID: ******************************
Job ID: 25-30491
IT Coordinator | NJ, Newton
Support Specialist Job 18 miles from Denville
Title IT Coordinator | NJ, Newton EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Medical or medical stipend. Dental, Vision, generous time off and more!
Job Summary: Coordinates the activities of the IT department. technology expert: provide onsite and remote technical support to maintain a secure computer network and systems. Provide technical support to end-users on hardware and software issues to facilitate timely resolution. Serve as the liaison between the organization and technology-related vendors and works closely with IT support vendor to optimize functionality of the network and systems. Identify and implement technology-related organizational efficiencies.
Essential Functions:
Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.
Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
Conducts risk assessment, analysis and provides education and support on mitigating those risks.
Coordinates schedules to ensure IT coverage 24/7.
Ensures all members of the IT department have information and access necessary to support the agency.
Assist with development and execution of company IT policies, strategies and programs.
Maintains email and intranet services, adding and removing user accounts.
Collaborates with IT support vendor to review and analyze hardware and software needs; recommends changes to Associate Administrator.
Responsive when fielding calls/emails/chats and other communication from end-users with inquiries regarding software programming, connectivity, printing and other technology-related concerns. (i.e., my computer is slow, I
Provides timely identification, investigation, and resolution of user issues with computer software and hardware.
Collaborates with vendors to maintain and repair equipment, including: copiers, printers, phone system, and security-related vendors.
Working with Human Resource Manager and Administrative Assistant, sets up new workstations and/or other equipment to meet onsite and remote equipment needs of managers and staff members.
Maintains an accurate inventory of all equipment and orders IT equipment and supplies, as needed, to support operational needs.
Maintains current knowledge of technological innovations and trends and identifies and communicates how new technologies may create additional organizational efficiencies.
Supports continuity of operations by scheduling network maintenance, upgrades and other technological enhancements that are expected to cause major workflow disruptions outside of normal business hours. Effectively educates and trains end-users in existing and new technologies. Educates on-call Administrators to enable them to troubleshoot technology issues in the absence of IT technician.
IT vendor for support in communication with the Associate Administrator.
Attends appropriate educational programs; participates in mandatory in-service education.
Demonstrates compliance with dress code policy by appearing well groomed, wearing ID badge while on duty and maintaining a professional appearance.
Adheres to employment policies in accordance with the Employee Handbook. Participates in all required in service education programs and meetings.
Performs other duties as assigned
Position Requirements
Required Skills/Abilities:
Ability to effectively manage technology-related projects, meet deadlines and manage stress effectively in high stress situations.
Demonstrated knowledge of network administration and end-user support, including a variety of computer hardware and software and internet applications, networks and operating systems.
Knowledge of internet security and data privacy principles.
Ability to communicate technical concepts effectively to a varied audience. Well organized to manage time and prioritize workload.
Ability to comprehend the spoken and written English language, to communicate with clarity both verbally and in writing.
Ability to work both independently with sound decision-making, and to ask for assistance when higher level technological issues arise outside of your scope of knowledge and experience.
Proficiency in Microsoft applications (Word, Excel, and Outlook). Professional attire, well-groomed appearance, and positive demeanor
Education and Experience: Required Education: degree in Computer Science or related field.
Preferred Education: CompTIA Network+ or equivalent certification
Required Experience: Two or more (2) years of experience working as an IT support technician or System Support Specialist; two (2) or more years of experience in network maintenance.
Preferred Experience: Previous experience as a Team leader.
Fulltime/Part-time Full-Time
Shift -not applicable- Exempt/Non-ExemptNon-Exempt LocationKaren Ann Quinlan Memorial Fdn
PIf235c7***********3-37252541
Geographic Information System Specialist
Support Specialist Job 21 miles from Denville
RCS Staffing is seeking a talented, energetic, and self-motivated GIS Specialist with strong communication skills to join our clients team. This role involves developing and maintaining GIS applications, managing geographic data, and supporting engineering and construction management teams.
The role is a full-time, direct hire, office based position in Lyndhurst, NJ.
As a GIS Specialist, YOU will:
Develop and maintain ArcGIS web applications and dashboards
Review projects completed by Technicians and Interns
Provide Project Management support
Create, maintain, and organize geographic and tabular data in various geodatabase settings
Deliver final static and interactive mapping outputs
Perform fieldwork as needed in all weather conditions
Support data digitization for municipal-wide projects
Research information materials and data sources
Collaborate with GIS Manager and Survey/Geospatial Department Head
Provide GIS support to Engineers, Planning Professionals, and Construction Managers
YOU are the ideal GIS Specialist candidate if you have:
A Bachelor's degree in GIS, Geography, Environmental Science, or a related field
5+ years of experience in a GIS-specific role
Proficiency in Esri products (ArcGIS Pro, ArcMap, ArcCatalog, ArcGIS Online, Field Maps, Survey123, Experience Builder, Dashboards)
Experience with Microsoft Power Automate
Familiarity with Microsoft Office Suite applications
Strong communication, verbal, and technical writing skills
A valid driver's license (or the ability to obtain a NJ driver's license at the time of employment)
Detail-oriented, analytical, proactive, and solution-focused mindset
It's a BONUS if you have:
Field experience using a GPS collection device
AutoCAD or Civil3D experience
Experience interpreting land record data, deeds, and filed maps
Interest in pursuing GISP certification
Who We Are
RCS Staffing is a certified Women-Owned Small Business (WOSB) specializing in the recruitment of professionals for best-of-class companies throughout the United States. Since 1994, RCS recruits top talent for direct hire, temp-to-perm and contract staffing positions and provides customized payroll services. Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project Controls, Information Technology, Energy Efficiency and Business Professionals.
RCS is an equal opportunity employer that prohibits discrimination and harassment of any type. RCS recruits, hires, and promotes for all positions without regard to race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information, or age. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.
Information Technology Specialist
Support Specialist Job 19 miles from Denville
Candidate will support power plants in the New Jersey area, as well as work with the home office in Houston to help support the facilities.
Duties include but are not limited to:
· IT infrastructure support including network, server, and workstation for the business side of power plants
· Troubleshoot and configure networking equipment including Cisco and Fortinet
· Configure and support VMware
· Troubleshoot, configure, and support Windows servers within the virtual environment
· Troubleshoot, configure, and support Windows workstations of desktops and laptops with special focus on the clients using them
· Application support on end user machines. (PI, GADS, CEMS, etc.)
· Maintaining backups for multiple facilities
· Maintain patching schedules for all equipment
· Propose new IT infrastructure projects for plant management
· Perform any other IT duties as instructed by supervisor
At least 3 years' experience in IT support required; 1 year in a plant. Previous use of ConnectWise manage and automate a plus.
IT Support Specialist
Support Specialist Job 23 miles from Denville
Full-time Description
Experience. Reputation. Excellence. Longevity. These are the hallmarks of Russo Development LLC. We are one of the most active, privately held developers of industrial, data center, residential, and mixed-use projects in northern New Jersey.
Over the past 50 years we have developed more than eight million square feet of premier commercial space, delivered approximately 5400 luxury apartment units, completed more than 60 industrial projects and have become one of the largest owners of data center space in the New York metropolitan area. Now in our second generation of leadership, our privately-owned firm continues to surpass the needs of our tenants and residents and partners as one of the most successful niche development companies in the marketplace. After years of growth and success Russo Property Management LLC was established in 2017 to provide the highest quality residential and commercial management services at all properties owned or under development.
If you are looking to join company that offers an EXCELLENT salary & benefits package, opportunity for career growth and a true people first culture, then Russo Development / Property Management may be for you!
We are seeking an IT Support Specialist to provide technical support, troubleshoot issues, manage user accounts, and maintain systems. Responsibilities include setting up equipment, ensuring data security, and training staff on software use. Strong problem-solving and communication skills are required
The candidate chosen for this position will be based out of our corporate office in Carlstadt, NJ.
Responsibilities:
Respond to IT cases and resolve them within allocated time
Assist end users with password reset/unlock, share drive access, file recovery, VPN and wireless connection issues, etc
Perform Hardware and Software installation and troubleshooting
Maintain hardware inventory
Manage mobile device setup and activation
Setup user accounts including physical/data access, Teams phone, VPN, DocuSign, etc.
Maintain documentation of repairs and fixes
Provide training to users
If necessary, travel to construction trailers and leasing offices to perform onsite installation and troubleshooting
Requirements
Associates degree in computer science, information science or related field.
Strong knowledge of Microsoft products is required, this includes Windows 10/11, Microsoft 365, Teams and One Drive
Ability to configure and fix Outlook
Hands-on skills in computer hardware and software
Ability to set up and troubleshoot HP printers and scanners
Expertise with Android mobile devices
Excellent problem solving and analytical skills
Practical network knowledge
Excellent organizational skills
Motivated and eager to learn
Ability to handle requests under pressure
Hands-on skills in computer hardware and software
Detail oriented
Production Support Technician
Support Specialist Job 8 miles from Denville
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
• Ensure accurate SAP inventories are maintained for all components.
• Proper status segregation and storage of media lots.
• Support the maintenance of an “audit ready” state of the ISO 8 Area
• Timely response to all module requests.
• Batch Records are properly kitted and staged based on production schedule.
• All gowning materials in the ISO 8 area are maintained to adequate levels.
• ISO 8 area has ample supply of non-inventory items
• Logbooks entries are clear and complete.
• Kanban system is utilized to ensure FIFO
• Equipment cleaning is performed as required
• Ensure Batch records are reviewed and corrected in a timely manner.
Qualifications
Skills:
• 1-3years of related experience in cGMP/FDA regulated industry. Warehouse experience preferred.
• SAP knowledge preferred
Qualifications:
• Strong interpersonal, written and communication skills along with problem solving and follow-up skills are required.
• Must be well organized, flexible and work with minimal supervision.
• Ability to lift up to 50 lbs.
• Alternate shifts, weekends and overtime will be required
• Requires handling of chemicals such as corrosives, solvents & bio-hazardous
Education:
• High School Degree or GED equivalent.
Additional Information
For more information, Please contact:
Sneha
************
Technical Production Support PM
Support Specialist Job 18 miles from Denville
FULLTIME. Pease note: It is not a pure PMO Project Manager or Completely Technical Development manager role. The role is not expected to do design, development, etc. Mainly Production incident management, defect fixing & hot patches.
Detailed JD:
• About 12+ years in overall IT.
• Technical background - Preferably Java development background
• PL-SQL skills - Intermediate level
• Basic conceptual knowledge on Network, Firewall, Clustering, Replication, etc
• Experience in L3 support
• Experience in Defect Triaging, Functional Analysis
• Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months)
• Excellent communication and articulation skills.
• Experience interfacing and providing status report and other metrics reporting to senior stakeholders (Director & MD level)
• Experience in building relationship & Coordination with various cross functional groups (Functional, Development, Production Support, Release Management, et al)
• Experience in driving and mentoring team
Needs to take “Driver seat” and run independently with minimal supervision.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Peer Support Specialist for Residential Servi
Support Specialist Job 16 miles from Denville
Under the supervision of the Manager of Peer Services, the Peer Support Specialist for Residential Services provides peer-to-peer recovery support services to clients enrolled in Eva's Residential Services (Halfway Houses) to those afflicted with substance use and co-occurring disorders and other bio-psycho-social conditions and complications.
JOB DUTIES
Performs all procedures accurately, completely and efficiently for clients in accordance with applicable program policies and procedures:
1. Provides outreach and engagement services designed to assist clients in accessing prevention, treatment and recovery support services.
2. Provides one-on-one peer-to-peer recovery support clients at Eva's Halfway Houses.
3. Develops recovery plans, which include measurable goals and barriers to goal obtainment.
4. Facilitates peer-to-peer recovery support groups and workshops as assigned.
5. Makes phone outreach and “check-up” calls to members as assigned.
6. Serves as an advocate and mentor and supports individuals in their recovery.
7. Works with Clients to help them develop life skills.
8. Makes appropriate referrals based on the needs of the client.
QUALIFICATIONS
EDUCATION: High School Diploma or equivalent
Certified Peer Recovery Specialist (CPRS)
OR High School Diploma or equivalent and one year of full-time equivalent experience in the substance-related disorders field and currently enrolled in a program leading to the CPRS and under the supervision of a person who has the required
credentials and at least three years' experience in the substance-related disorders field.
EXPERIENCE: Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory; Motivational Interviewing; behavioral problem solving techniques; principles of recovery for either substance use or mental health disorders; case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values and beliefs and how to access; faith-based organizations and how to access; confidentiality rules and regulations related to substance use and mental health disorders prevention, treatment and recovery supports.
Ability to work independently.
Ability and willingness to follow established procedures.
Ability to be nonjudgmental of adolescents or adults who have a substance use or mental health disorder.
Supportive Service Specialist
Support Specialist Job 19 miles from Denville
The YMCA of Newark and Vicinity is looking for Full Time Supportive Service Specialists responsible for aiding both the individuals and the families residing in the Housing and Social Responsibility programs concerning different aspects of their social functioning that adversely affect their lives, all in accordance with the department established policies and procedures and the legally mandated licensing standards. The YMCA's recruitment process includes comprehensive background screening including pre-employment drug test and criminal background check and upon hire, a wide range of training.
SUMMARY OF ESSENTIAL FUNCTIONS:
Ensure all client information is entered into the Homeless Management Information System (HMIS) and Tollo database accurately and on a timely basis.
Ensure that all clients assessment is conducted within 72 hours of intake.
Evaluate the need for social services and make necessary referrals to the appropriate social agencies.
Counsel clients pertaining various aspects of the public assistance and related available programs.
Assist supervisor in resolving difficult and complex client social issues with supervisor.
Link all clients access that may qualify for Supplemental Security Income (SSI) and Social Security Disability (SSD).
Stay alert to any client that has special needs such as senior citizen that may need to be linked to senior living.
Counsel and assist singles or families who lack sufficient capacities in planning and managing their affairs.
Collaborate with appropriate staff members in planning and carrying out plans for providing services to clients.
Prepare or report in the form of case entries and prepare social case histories.
Provide individual counseling sessions per week, as well as group counseling weekly to program clients.
Maintain a liaison with community and civic organizations and social agencies.
Assist the Supportive Service Specialist Director with the daily supervision of the day/evening/weekend counselors in the areas of counseling skills, communication, sensitivity, and concerns of shelter residents.
Maintain the necessary standards to comply with all federal, state, or local licensing requirements.
Maintain and prepare required statistical reports necessary for internal or external reporting for ERP program.
Maintain all necessary and related records and files.
Ensure that the Emergency Residence Program is a safe, clean, and risk-free environment.
Assist in maintaining and updating staff and on-call phone list.
Ensure all Department Operations are consistent with the Association procedures. This includes safety, insurance, incident/accident reports, registrations, purchasing, HR and Payroll procedures, accounting, and maintain appropriate logs and records. Provide data and reports as required for assigned programs.
Maintain confidentiality as necessary in compliance with policies and regulations.
Attend all trainings and meetings as required.
Maintain a safe work environment, free of clutter, debris and hazardous conditions and ensure cleanliness of facility.
Provide excellent customer service and care for all including but not limited to internal and external customers/ members/ residents/ visitors/ clients/ patrons/ vendors/ suppliers/ staff/ volunteers.
Demonstrate and model the YMCA's four core values of Caring, Honesty, Respect, and Responsibility.
Perform such other job-related duties as may be periodically assigned by the Supervisor.
Exhibit personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.
Cooperate, work effectively and congenially with all YMCA staff members, volunteers, and members of the Association.
QUALIFICATIONS:
B.A. or B.S. in Social Services or a related field and/or minimum five (5) years of experience within a Social Service agency.
Knowledge of principles and practices of social work, social and economic problems, and state and local resource agencies.
Proficient computer skills including Microsoft (Word, Excel, Power-point), data entry, utilizing emails and internet.
Knowledge of federal, state and/or community related regulations.
Strong administrative and record maintenance skills.
Strong human relations and interpersonal skills.
Excellent verbal and written communication skills including negotiation, presentation skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Excellent time management skills and strong organizational skills.
Must have strong attention to details.
Ability to manage, perform and prioritize multiple and complex tasks and projects independently.
Ability to analyze complex information and to define and solve problems.
Ability to demonstrate passion, enthusiasm and support for the mission and values of the YMCA.
Ability to create a culture of serving the population and staff within the Housing & Social Responsibility department.
Ability to work closely with other employees and team members to ensure a positive and constructive environment within the program or department and throughout the agency.
Flexibility in work schedule when needed, may require holidays, evenings, and weekend work.
Must possess a valid New Jersey driver's license and a safe driving record.
Certification in First Aid and CPR is desired.
PHYSICAL DEMANDS:
Sufficient strength, agility, and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs).
Benefits:
Health insurance
Dental insurance
Life insurance
Vision insurance
Retirement plan
401(k)
Paid time off
Employee assistance program
Work Location: In person
The YMCA of Newark and Vicinity is an Equal Opportunity Employer. Upon request, reasonable accommodation is available that does not create an undue hardship on the Y's business, in accordance with applicable laws.
Benefits Broker Support Specialist/Client Services
Support Specialist Job 25 miles from Denville
Job Title: Broker Support Specialist
Job Type: Full-Time or Part-Time
Position Overview: We are seeking a detail-oriented and proactive Broker Support Specialist to join Consolidated Human Resource ( “CHR”). The ideal candidate will be responsible for managing employee benefits programs, ensuring compliance with regulations, and providing exceptional support to employees regarding their benefits inquiries.
Key Responsibilities:
Administer employee benefits programs, including health insurance. Retirement plans and wellness initiatives are a plus.
Serve as the primary point of contact for employees regarding benefits-related questions and issues.
Conduct benefits orientation sessions for new hires and provide ongoing education about available benefits.
Maintain accurate records of employee benefits enrollments, changes, and terminations.
Collaborate with insurance carriers and vendors to resolve issues and ensure timely processing of claims.
Monitor compliance with federal and state regulations related to employee benefits.
Assist in the annual benefits renewal process, including gathering data and preparing reports.
Analyze benefits data and trends to recommend improvements or changes to programs.
Support the HR team with special projects and initiatives as needed.
Collaborate with external benefits providers to ensure high-quality service delivery. Negotiate contracts and manage relationships with vendors to optimize benefits
Conduct regular analysis of benefits programs to assess their effectiveness and competitiveness. Prepare reports and presentations for management to support decision-making processes.
Maintain up-to-date knowledge of federal, state, and local benefits regulations. Ensure that all benefits programs comply with applicable laws and regulations and implement necessary changes to maintain compliance.
Qualifications:
Bachelor's degree in Human Resources, Business Administration, or a related field.
Life/Health license a plus
3 years of experience in benefits administration.
Strong knowledge of employee benefits and applicable laws and regulations (e.g., ACA).
Excellent communication and interpersonal skills.
Proficient in HRIS and Microsoft Office Suite.
Strong analytical and problem-solving abilities.
Ability to handle sensitive information with confidentiality.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and growth.
Territory Support Specialist
Support Specialist Job 27 miles from Denville
The Territory Support Specialist (TSS) is responsible for supporting TIS business goals determined annually by the Business Support Manager (TSM) in support of the overall Territory. Help support Territory Managers (TM) and Region Managers (RM) achieve their respective territory and regional sales goals determined annually by the TIS executive leadership team by cultivating relationships with the assigned territory to ensure customer satisfaction and identify potential opportunities. Ensure thorough and timely follow-up to customer's questions and concerns by effectively communicating and partnering with cross functional teams such as TM's and RM's, Customer Care, Marketing and field inventory Management. Support RM's and TM's with more complex order and inventory management processes and identifies and implements process improvements
Job Details:
Support the goals assigned to the TSS by the TSM, as determined in collaboration with TIS sales leadership.
Help TMs in the field to call or email customer care to place an order when emergent or in a time sensitive situation.
Order Tracking
TM Training on Tracking Orders when PO has shipped
TSS to Track when the PO has not shipped yet
Assist field sales team with sample orders when having technical issues or need marketing approval
In emergent situations, TSS will support the field with administrative support on minor items, e.g. look up specific codes or account numbers, but this is on an exception basis and should be handled by the TM in most instances.
Assist the field sales team in applying Bill-only POs with field inventory and managing “duplicate protection” periodically each business day.Work with Customer Care to get these processed to close field inventory scans.
Manage PIF process, including helping manage qualified bulk requests that have been vetted out by TM/RM in advance that were approved by Area Leader.
Provide “white glove” account service/support for a limited number of accounts of high strategic value, while developing relationships in these accounts to help drive business through increased awareness of upcoming cases.
Interact with Marketing to address RM/TM/customer questions and inquiries.
Support lead monitoring and contact TMs to help ensure prompt lead closure and campaign ROI calculation.
Provide support on requests to physicians or other HCPs to “opt in” to Terumo online outreach via CRM-based lead management tools.
Work with Product Management to maintain current cross-reference data as assigned.
Identify and quickly respond to competitive threats within the territory. Communicate market intelligence/competitor activity promptly to Region Manager, TSM and to relevant Marketing management.
Train and mentor newly hired TSSs.
Handle all requests from Customer Administration forwarded to the TSS, assuring a timely resolution.
Participate in Area and National sales meetings to assure strong alignment and collaboration with Sales and Marketing. Complete all administrative duties required for the position.
Responsible for special projects and for ongoing process improvement efforts as needed via MBO's and other commercially focused projects.
Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e., adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e., branding strategies, product claims, etc.) and materials (i.e., literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo's policy on Interactions with Healthcare Professionals. Fully adhere to all applicable FDA regulations, international guidelines and Terumo's policies always.
Understand and adhere to regulations regarding proper usage of promotional materials.
TSS will be measured via MBOs based on metrics focusing on field sales support, performance of “white glove” focus accounts, and may include cross-functional project support with other departments, including but not limited to Sales, Commercial Excellence, and Marketing.
Perform other job-related duties as assigned.
Working Conditions:
This position exists in a hybrid office-home environment. Occasional overnight travel is required including occasional weekend travel. As individual development progresses, TSS members interested in pursuing field-based opportunities may be asked to provide open territory coverage/support consisting of some field travel and other direct account support to cover field-based obligations in vacant territories.
Occasional entry to hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry. Terumo Associates entering these facilities are required to abide by these credentialing requirements.
When visiting hospitals and other medical facilities, must be able to gain access to and work in the IR suite, Cath lab and operating room. Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy/protocol and be aware of potential biohazards such as blood borne pathogens.
Position Requirements:
Knowledge, Skills, and Abilities (KSAs)
Must possess excellent communication skills and impressive telephone demeanor.
Must demonstrate a solid grasp and application of the sales process, including handling all types of objections and probing to uncover unmet and existing needs.
Ability to build strong relationships with all internal and field associates.
Must speak clearly, have a strong telephone presence, and assert oneself with a sense of confidence, conviction, and enthusiasm.
Must be able to handle rejection and learn to adopt alternative approaches.
Must possess a sense of urgency, ability to meet deadlines and function independently with minimal supervision.
Must be highly organized with ability to handle multiple tasks while maintaining composure and professionalism.
Proficient in Microsoft Office software especially Word, Excel, PowerPoint, and Outlook and possess an ability to learn new software.
Background Experiences:
Bachelor's Degree or comparable related experience required.
3 years of experience in a customer facing environment demonstrating customer interaction is required (sales, telesales, or telemarketing preferred)
Experience with sales tactics or process preferred.
Experience with healthcare and/or healthcare administration preferred.
Experience with SAP preferred.