Support Specialist Jobs in Clayton, NC

Entry Level Customer Support/Sales Specialist: Job Description BraceLab is an industry-leading destination for premium quality orthoses & practical clinical information. Supporting both independent consumers and the medical community, our mission is simple: To help people get back to doing what they love and live their life to the fullest! Although a small company, we are evolving every day and on the precipice of major growth. If you thrive in a fast-paced, team-oriented environment and get excited by new challenges, then we are the company for you! We are looking for someone smart, ethical, and passionate about helping individuals get back to doing what they love and live life to their fullest. Like BraceLab, this individual is customer obsessed and strives to make a difference in our customers' lives. This is an entry level position, with the potential to grow into other roles within the company for someone with the right skill set. ABOUT THE ROLE: Job Responsibilities: Resolving customer queries and concerns, recommending solutions, and guiding users through product features and functionalities. To be successful in this role, you need to be an excellent communicator and can genuinely earn our customers' trust. If an individual is successful in their support specialist responsibilities, they will progress into a sales role with commission opportunities. · Handling customers with patience and excellent etiquette: o Addressing customer questions and concerns about products and/or services promptly via email, phone, chat, and social media o Investigating and resolving complaints or issues efficiently while ensuring customer satisfaction o Assisting customers with placing orders, tracking shipments, and processing returns or refunds o Responding to customer reviews/questions · Clearly conveying detailed, accurate information about BraceLab's products, services, policies, and procedures · Processing orders and transactions · Resolving issues and troubleshooting technical problems · Collecting and analyzing customer feedback: o Maintaining accurate records of customer interactions, inquiries, complaints, and solutions in the CRM system o Identifying trends and areas for improvement in products or services · Developing and documenting knowledge into helpful content · Providing information to and training, virtually and in-person, prospective and existing customers · Working closely with cross-functional teams (e.g., sales, marketing) to communicate customer insights and drive improvements JOB REQUIREMENTS · Excellent communication, organization and writing skills · Ability to learn a wide array of procedures and software · Ability to multi-task while maintaining attention to detail and deadlines · Keen attention to detail · Working knowledge of MS Office applications, including Outlook, Word, PowerPoint, Excel, & Teams) · Team player with a friendly, mature, and outgoing attitude · Energetic, friendly, outgoing, proactive personality · Desire to learn, grow, and have fun in a rewarding environment · Ability to edit content for accuracy and brand consistency ABOUT YOU: You possess excellent communication, organization and writing skills; you can edit written content for accuracy, organization, clarity, and fit with our brand You have well-developed information technology skills with ability to learn and retain a wide array of procedures and software You are great at multi-tasking while maintaining detail accuracy You are capable of meeting deadlines You are proficient in MS Office applications, including Outlook, Word, PowerPoint, Excel, & Teams You are a team player with a friendly, mature, and outgoing attitude You are willing to get the job done with an energetic, friendly, and proactive attitude You desire to learn, grow, and have fun in a rewarding environment Bonus: You have an interest in sports/fitness/rehabilitation WHY BRACELAB: Our mission of helping people get back to doing what they love is embodied in our culture and how we treat our employees. We value integrity, honesty, growth, happiness & belonging, work-life balance, teamwork and collaboration, passion, and enthusiasm, and much more. Benefits/Perks: Competitive pay ($40,000) Emphasis on work-life balance 3 weeks PTO per year Opportunities for growth Choice of health insurance plan (company pays up to 100%) Dental & Vision insurance plans (optional; employee pays) Generous 401K plan Newly renovated, environmentally conscious office space with ample free parking in desirable North Hills neighborhood Large, well-equipped breakroom with coffee and tea available

🌍 Bilingual Global Support Representative (Spanish/English, Remote) - Join Our Mission! 🌍 Love helping people? Fluent in Spanish & English? Ready to make a global impact-all from the comfort of your home? This could be your dream job! 🚀 Our client is not just another health & wellness company-they are on a mission to improve 5 million lives with clean, organic, and natural products. And we need you to help support their growing global community! ✨ What You'll Do: 💬 Deliver top-notch customer support via phone, chat & email 🔍 Solve problems with a mix of research & critical thinking 🤝 Build strong customer relationships (and have fun doing it!) 🌎 Assist with company translations and collaborate with an awesome team 🛠 What You Bring to the Table: ✅ 3+ years of experience in a customer support/contact center role ✅ Professional fluency in Spanish & English (you'll use both daily!) ✅ Strong communication, problem-solving & tech skills ✅ Typing speed of 65+ WPM (show off those fast fingers!) ✅ Ability to thrive in a remote, fast-paced work environment 💡 What's in It for You? 💰 Competitive pay ($22+/HR) + full benefits (health, 401k, PTO, the works!) 🧘 ♀️ Wellness perks: 75% off products + a $100 monthly wellness allowance 📍 Remote-first role (NC-based candidates preferred) with all the tech you need 📚 Paid 2-4 week training in Raleigh to set you up for success If you're passionate about helping people, love a good challenge, and want to grow with an amazing company, let's talk! 🎉 📩 Apply today by sending your resume to info@Lemeryconnects.com. Know someone perfect for this role? Tag them below! ⬇️

Hale Trailer Brake & Wheel Inc. is a multi-location, full-service semi-trailer dealership proud to be a one stop solution for all trailer needs, including sales, rentals, parts, and service. Currently, there is an immediate opening for a Trailer Rental Specialist in the Wendell, NC, branch location. The ideal candidate is an energetic self-starter with a desire to learn and grow with the Company. One who seeks to become a knowledgeable trailer expert who will find the perfect solution to meet the customers' trailer and equipment rental needs. Hale Trailer Brake & Wheel Inc. is an industry leading, family-friendly company offering a challenging and fulfilling career opportunity with an attractive work/life balance. Hale Trailer offers a competitive salary plus commission program, excellent medical, vision & dental benefits, paid vacation, and a matching 401k plan. RESPONSABILITIES: Become knowledgeable about the features and benefits of the company's vast equipment lines. Contact existing and prospective customers to promote and sell all the Company's trailer equipment lines. Develop contact lists and follow-up with customers to create & maintain relationships. Provide product information, answer customer inquiries and provide overall customer support. Develop the skills needed to prepare and present rental quotes, reservations, and contracts. Contribute to the overall sales and profit goals of the Company. Develop awareness of market conditions and customer needs while recognizing and communicating cross-selling opportunities to other Hale departments. Maintain customer contact information and communications utilizing the Company's CRM software. Interact with customers, vendors and Company employees at all levels and locations as needed. Participate in sales, rental and product training opportunities, trade shows and other industry events. Comply with the Company's safety program. Will perform other tasks, as needed. QUALIFICATIONS: A degree in Business or Marketing is preferred but not required. Proven experience in sales; preferably in trailer or heavy-duty equipment required. Must have outstanding relationship building skills and present a professional and positive attitude. Excellent written and verbal communication skills and ability to work in a team environment. Able to work in a fast paced, dynamic workplace with the ability to multi-task. Must have good computer skills utilizing Microsoft Office products. Must have a valid driver license and pass a pre-employment drug test.

🔬 Field Applications Scientist - Multiplex Immunoassays 🔬 Invenia have partnered with an innovative proteomic equipment company to hire multiple Field Applications Scientist across the US. This is a unique opportunity to join a profitable, growing company that has been instrumental in drug discovery, clinical trials, and ground-breaking immunology research. 📍 Location: Near the Research Triangle Park (RTP), North Carolina 💰 Salary: $85,900 - $130,000 + bonus & benefits ✈️ Travel: 30-50% (customer sites, conferences, and trade shows) Why Join This Company? ✨ Stable, profitable and expanding! ✨ Industry leader with an excellent market reputation ✨ Excellent management and team culture. ✨Commitment to career growth & internal promotions About the Role: As a Field Applications Scientist, you will provide technical training, assay troubleshooting, and scientific consultation to customers using advanced bioanalysis platforms. You to support customers across pharma, biotech, academia, and CROs. Key Responsibilities: ✅ Train & support customers on immunoassay platforms and data analysis ✅ Troubleshoot assay performance & optimize workflows ✅ Guide customers in custom assay development for oncology, neuroscience, infectious disease, immunology, and more ✅ Attend scientific conferences & trade shows to represent the company ✅ Collaborate with sales & marketing to drive new business and product adoption ✅ Deliver scientific seminars & customer training sessions ✅ Track customer interactions and feedback in CRM software (Salesforce.com) What We're Looking For: 🔹 Ph.D. in Life Sciences (or equivalent experience with MSc/BSc) 🔹 3+ years hands-on lab experience in molecular biology, biochemistry, or clinical research 🔹 Strong understanding of immunoassays & assay development 🔹 Excellent problem-solving, communication, and presentation skills 🔹 Experience in technical sales, customer support, or field applications (preferred) 🔹 Ability to travel up to 50% This is an exciting time to join a company in growth mode, who are launching new products and adding to their global commercial teams. If you're looking for a scientific, customer-facing role in an innovative, high-impact company, this is your chance! 📩 Interested? Apply now or reach out for more details! #FieldApplications #LifeSciences #Biotech #Immunoassays #Hiring #ScientificSupport #CustomerSuccess

Description: GIS DBA specialist with 3-5 years' experience. This Technical Specialist supports GIS database development, enhancement, and maintenance work assigned to the GIS Unit. This resource is responsible for support designing and developing GIS database components supplement to current Enterprise GIS, Roads and Highways, Spot Online, NC CRIS, and ATLAS implementation to include migration of some components to Azure Cloud. Required/Desired/Highly desired Skills: Conceptual Modeling of Systems, Databases, Workflow Processes (Required 4 Years) Geospatial data administration (Required 4 Years) Esri data types including basic understanding of SDE (Required 4 Years) Geospatial metadata concepts (Required 2 Years) Technical Writing (Highly desired 2 Years)

As a Field Service Specialist, you will perform a full range of field commercial and technical support functions related to assisting customers and end-users with technical support, in field support, and product training.You will operate as a technical point of contact for our customers and interact with them to perform troubleshooting support as the need arises. You will also, from time to time, provide pricing on parts and determine warranty coverage for Trion & Envirco air filtration equipment. How you will do it: Provide quotations for equipment and coordinate field service activities with Trion & Envirco Sales Representatives as well as their customer's. Work with other technical employees to provide eloquent resolutions to the selling organization requests for product support. Partner with internal teams such as Sales, Engineering, and Customer Service to resolve pre and post order issues. Travel to job sites as needed to assist with start-up, field service, diagnosing issues, and ensuring equipment operates correctly. Provide training to field sales organization on all aspects of products with minimal direction. Provide start-up, operation, and maintenance training, as the need arises, on Air Filtration Systems to ensure customers understand how to use and maintain their equipment. Maintain training roster and database of all training sessions. Support customer visits to the factory. Support the development technical documents related to air filtration products as needed. Recommend cost savings and value engineering alternatives for air filtration units and systems. Provide technical direction for other specialists, drafters or technicians on specific work assignments. Strive for continuous improvement and teamwork in product development and processes. What we look for: BS degree (4 yr. accredited College or University) or AAS degree with applicable experience. Hands-on experience with HVAC equipment, specifically air filtration equipment. Ability to communicate effectively with customers and explain issues, solutions, and provide instructions. Demonstrate technical proficiency and problem-solving ability with air filtration products. Ability to travel 50%-75% Air Distribution Technologies is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Scheduled Hours40Under standard to minimal supervision, this position is responsible for the support of desktop computer systems and other technology-based systems for University staff and faculty, including support for computer operating systems, software, and hardware. This position will be highly involved in the purchasing of equipment, including the consultation and recommendation of products. This position may serve as a technical expert or specialist in a particular area such as in the applications, audio-visual, or events. The employee interacts with a broad range of clients requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e., engaging vendor support) to provide a high level of technical support to clients.Job Description Primary Duties & Responsibilities: Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Respond to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation and collaborates with higher level technical areas on planning and issue resolution. Employee will be assigned tasks associated with projects; including system upgrades, system integration and system administration. Employee may conduct project planning activities related to system administration functions. The employee acts as a liaison between customers and senior technical staff and as such is required to have strong customer service skills, including great written and verbal communication skills. Sets up, installs, configures and deploys new PCs and peripheral equipment. This includes the pricing, purchasing and billing of that equipment to the appropriate source. Acts as an escalation point for audio-visual issues within classroom and conference spaces. Provide support in those spaces, develops familiarity with the customer needs and develops strategy to deliver those requests. Attends formal training, conduct self-paced training through online courses or on the job training, attend conferences and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies. Working Conditions: Job Location/Working Conditions Normal Office Environment Physical Effort Typically Sitting at a desk or table Equipment Office Equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications: No specific certification is required for this position. Work Experience: Relevant Experience (5 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications Education: Associate degree, Bachelor's degree Certifications: No additional certification beyond what is stated in the Required Qualifications section. Work Experience: No additional work experience beyond what is stated in the Required Qualifications section. Skills: Accountability, Communication, Computing Platform, Customer Service, Liaison Work, Office Productivity Software, Oral Communications, Prioritization, System Administration, Written CommunicationGradeG11-HSalary Range$27.21 - $43.56 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO/AA StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Diversity StatementWashington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Under direct supervision, the Service Desk Tier 1 (Help Desk Support Services Specialist - Associate) provides first-line call center support to end-users for PC, server, or mainframe applications, and hardware. This role involves handling and resolving technical issues reported by end-users through various avenues such as walk-in, telephone, email, and web-forms. Specific duties include interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. The Service Desk Tier 1 simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems. They refer more complex problems to Intermediate and/or Senior levels. Additionally, they will be responsible for providing support for all IT hardware and software, including various laptop and desktop computers, printers, scanners, monitors, mobile devices, and other peripherals, as well as all software including operating systems, COTS, GOTS, and custom-coded applications. They will utilize the current service desk software (ServiceNow) and ensure adherence to SLAs for incident resolution and request fulfillment.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate and Senior Level) to join our team in support of the US Army's Network Enterprise Center at Fort Bragg, NC. * Must be a US Citizen * Secret Clearance required * Non-remote (relocation incentive available) As a Help Desk Support Service Specialist, you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Intermediate Level Responsibilities: * Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. * Install computer hardware and software, including patches, and updates while ensuring user functionality and network security. * Provide technical support and user education, focusing on troubleshooting, diagnostics, and user account management. * Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. * Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. * Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. * Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials. Senior Level Responsibilities: * All Intermediate responsibilities. * Provide daily supervision and direction to personnel across the Help Desk team. * Provide training and mentorship to Help Desk Support Technicians, helping them develop their skills and knowledge. * Manage, coordinate, and track work across the Help Desk team. * Maintain overall responsibility for the Help Desk delivery team. * Collect and review data for capacity and planning purposes. * Assist in developing, implementing, testing, and maintaining disaster recovery plans. * Interface with vendors for procurement & maintenance of all IT infrastructures. * Support the development and delivery of training sessions to ensure staff understand Help Desk resources. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications * Must be a US Citizen. * Active DoD Secret Clearance. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Baseline Certification is required within 6 months of hire. Intermediate Level: * Two (2+) years of IT experience within a Help Desk/Service Desk environment. Senior Level: * Three (3+) years of experience providing daily supervision and direction to personnel across the Network teams. * Eight (8+) years of IT experience, preferably within a Help/Service Desk environment. Preferred: * BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field. * IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.). * Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). * Experience providing quality service and support for mission-critical systems and VIP end users. * Experience working in a Department of Defense (DoD) environment. * Problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

The Retirement Support Specialist position is accountable for assisting the Client Services teams through timely communication and follow-up, proactive client outreach, and tracking, reporting and documentation of various functions within the department. **Section 2: Job Functions, Essential Duties and Responsibilities** + Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. + Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. + Assist clients with census updates to produce compliance tests and employer calculations + Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan + Assist Client Services with the creation of necessary reporting for the FDI reports + Apply a quality control/review process to all reports produced before they are delivered to the end user + Reply to client requests for information via email, outbound call, or internal workflow + Maintain detailed workflow documentation for all functions and tracking for all reports provided + Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients + Provide effective verbal and written communications in a clear, concise, and informative manner + Make outbound calls to clients for various call campaigns and follow up on verification of client's data + Provide backup assistance for functions previously owned by Shared Services + Maintain a professional and positive approach in all internal and external communications **Supervision** + N/A **Section 3: Experience, Skills, Knowledge Requirements** + Bachelor's degree in business or related field, or equivalent work experience. + Knowledge of information systems and technology; ability to create ad hoc reports. + Microsoft Office knowledge required. + Ability to evaluate data integrity. + Strong written and verbal communication skills. + Excellent evaluation and problem resolution skills. + Detail oriented. + Ability to work unsupervised as required, but also work within and contribute to maintaining a highly cohesive team environment **_For virtual remote positions,_** _we require an uninterrupted workspace during business hours and an internet work speed of 25 MBps or better. If you are unsure of your internet speed before applying, please check with your service provider._ _Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._ Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. As a Cloud Engineering Support Specialist II, O365 you will be working extensively with RapidScale clients to drive an support exceptional troubleshooting and solution resolution in break fix scenarios. What's In It For You? * Competitive salary and top-notch bonus/incentive plans. * Professional development and continuing education opportunities. * The chance to work with fascinating, cutting-edge platforms. * Exceptional work-life balance, flexible time-off policies, and accommodating work schedules. * Comprehensive healthcare, with multiple options for individuals and families. * Generous 401(k) retirement plans with up to 8% company match. * Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance What You'll Do: * Update and Manage ticket backlog based on internal policies. * Crisis Management - Identify any high priority issues and be the next level escalation point for high priority issues. * Provide a Customer-First experience while utilizing phones and email to manage tickets. * Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. * Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. * Act as technical escalation for Customer Service Technicians. * Contribute to technical knowledge base. EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED: Educational & Soft Skills Requirements: * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field * Ability to work on a 24x7 on-call rotation schedule. Minimum Technical Qualifications: * Technical documentation: creating and maintaining * Configure, support and maintain all facets of a Microsoft 365 Tennant * Conditional Access Management * Execution and Creation of PowerShell Scripts * Intune management * Endpoint management * Policy creation * MFA policies * AutoPilot * 365 License administration * SharePoint and OneDrive Administration * Email recovery * Implementing Microsoft AD, Azure AD connect, Azure AD * Familiarity of Email Security Tools * Microsoft Teams administration * End user management through Active Directory (AD) or Entra (formerly Azure AD) Preferred Technical Qualifications: * MS 900 Certified Fundamentals * M365 Endpoint Administrator Certification * Preferred MSP experience * A proven level of experience with Exchange 2010,2013,2016 and Exchange Hybrid servers * Mimecast Email Security Knowledge * Azure Virtual Desktop * AZ900 Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Cloud Engineering Support Specialist Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Day Compensation Hourly base pay rate is $31.49 - $47.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. Position Overview: As a Senior Cloud Engineering Support Specialist (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScales' clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Associates at RapidScale spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment. Responsibilities: Provide an excellent customer experience by troubleshooting, updating and resolving client problems. Utilize our ticketing system to create, monitor, and update tickets Troubleshoot in-depth system issues and backup failures in our client's environments Perform daily server monitoring of our client's servers Perform change requests based on client's need Deploy new instances within our client's AWS and Azure environments Perform Quality Control for VM and instance builds in our client's VMware, AWS or Azure environments Create technical documentation & drive operational process improvement Compile server utilization reports to help clients with capacity planning Train and develop skills in new technologies relevant to Logicworks' business Perform and troubleshoot routing and networking issues Requirements: High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field AWS Certified Certificate - Associate (required) OR Azure Certification Familiarity with Linux/Unix and/or Windows Server Administration Excellent customer service and strong written/verbal communication skills Knowledge of AWS and other cloud platforms Excellent troubleshooting skills High attention to detail Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly An interest in emerging technologies We are a 24/7 company, and thus this position requires availability of nights and weekends on a regularly scheduled rotational basis. We are, however, flexible with scheduling and the needs of our employees. Things that will make you successful at RapidScale: You're a self-starter Active curiosity Analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness Excellent individual and group presentation, written, and oral communication skills Strong interpersonal skills and experience initiating and building positive relationships Ability to function in a rapidly changing environment and comfort with ambiguity Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

* Salary Grade SG109* * Recruitment Range: $49,900.00 - $62,332.00* ** Salary offered will be determined based on directly related experience ** * Work Location is 653 Hwy 42 W Clayton, NC (Johnston County) * The Town of Clayton is seeking applicants for a Administrative Support Specialist for the Operations/Public Works Department. The Town of Clayton employs more than 340 full-time staff in areas including police, fire, and electric utilities. The Town of Clayton also offers a range of PT positions including positions in Parks & Rec, Library, and Cultural Arts. The Town of Clayton is the fastest growing town in Johnston County, which is the fastest growing county in the State of North Carolina. The vision for the Town of Clayton includes a thriving town where growth contributes to the quality of life enjoyed by long-time residents and newcomers alike; easy access but with an atmosphere that feels smaller than it is; a system of parks and greenways that connect people and places; neighborhoods with a variety of quality living options; a town that offers opportunities for people to live, create, shop and eat; a bustling and historic downtown, and businesses that are successful, growing, and investing in the community. Duties & Responsibilities Positions in this class are characterized by thorough knowledge or skills particular to an area of specialization, process, or program. Employees perform high-level administrative work in developing and maintaining departmental specific functions. Work requires specialized knowledge in the processing and application of program information, documents, and/or materials. A substantial portion of this employee's time is allocated to tasks that involve multiple, complex steps and require the selection of the most appropriate action within procedural and operational guidelines. The range of duties includes, but is not limited to, verifying data, report writing, summarizing, and reconciling information or financial data, records management, and processing, data collection and analysis, research, inventory, and fund collection or expenditures. Bulk Water - Set up new customers accounts, maintain customer records and monthly billing (create and mail invoices). Cemetery - Maintain Cemetery records, sell plots, send out yearly funeral home letters, coordinate with funeral homes to schedule interments, meet with customers to schedule interments and process paperwork, create WO's, order footstones, process, file and mail licenses for graves purchased, create invoices, monthly cemetery reports, investigate customer complaints, review grave marker install permits and ensure funeral home certificate of insurance are up to date. Conference Room Schedule - Maintain/schedule appointments in the conference rooms/meeting locations. Customer Support - answer calls, assist customer with questions and/or concerns, create WO's, provide support to all departments as needed. Door hangers - Create door hangers for departments. Electric - Send out outage notifications, create WO's, create locates and communicate with builders/contractors/vendors. Emergency Operation Center/After Hours - Essential personnel, staff the emergency operation center: answering phone calls and dispatch employees as needed. Finance - Research invoices, contact companies to discuss/pay invoices, create requisitions, process invoices for payment weekly, provide budget assistance when needed. Gates/Doors - Answer gates/doors and allow access. Interviews - Schedule interviews, and create interview packets. Mail/Certified Mail - Daily mail runs and processes certified mail on-line. Serve as a Notary Public. Office Supplies/Copier - Maintain and order Supplies. Pcard - Purchase items with Pcard, reconcile transactions. Reimbursable Billing - Collect all information about damage, make sure WO has all info, create invoice and submit to the Safety Officer to process. Uniforms - Order uniforms, maintain records, help employees resolve uniform issues, work with Procurement on Uniform bid/selection Utility Locates - create locates online or over the phone, add locate information to WO's Considerable knowledge of the principles and practices of public and business administration. Special Requirements, Education & Experience Considerable knowledge of program objectives and standards in assignment. Thorough knowledge of services, policies and procedures related to a program or area of specialization. Thorough knowledge of program functions to communicate and process information. Basic knowledge of personnel policies and procedures. Ability to demonstrate and apply this knowledge in the performance of administrative tasks. Ability to explain and interpret information to clients/customers and staff. Ability to compile, assimilate and organize both printed and electronic information. Ability to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data. Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs. Ability to identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions. Ability to present ideas clearly and effectively in written form; ability to adjust language or terminology to meet the needs of the audience; ability to use correct grammar, organization, and structure. Ability to demonstrate basic knowledge of accounting practices and procedures. Basic knowledge of administering funds in accordance with program procedures Ability to initiate and install administrative programs and procedures and to evaluate their effectiveness. Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures. Ability to establish and maintain effective working relationships with Town personnel, officials, and the public. Education & Experience High School Diploma/GED required. An Associate's degree in Business Administration, Secretarial Science, or another related field is preferred. Two to four years of directly related experience. OR Depending on the position, the Town may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. *SUBMIT OFFICIAL APPLICATION USING THE TOWN'S CAREER WEBSITE* ******************************** If you have technical issues submitting your application, please call the NEOGOV (governmentjobs.com) Help Line at ************. If there are any questions about this posting, other than your application status, please contact the Human Resources Office. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. To check the status of your application, please log on to your NEOGOV account and click “Application Status”. It is not necessary to contact the Human Resources Office to check the status of an application. Normal processing time for applications is 30-45 days from the closing date of the posting. To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders. Degrees must be accredited by the U.S. Department of Education. Transcripts and degree evaluations may be uploaded with your application. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes (including Text Resume's on the on-line application) WILL NOT be used for screening for qualifying credit. “See Resume” or “See Attachment” WILL NOT be accepted in lieu of completing an on-line application form. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Applicants may be subject to a criminal background check. Credit and motor checks are required for some administrative, finance and operational positions. Applicants will be required to take and pass a Pre-Employment Drug and Alcohol screen once they are verbally given a conditional offer of employment. Depending on the position, employees may be subject to random drug and alcohol screens throughout their employment. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA). Town of Clayton employees enjoy many benefits including a retirement pension plan, 401K membership, Paid Vacation, Sick and Holiday Leave, State Health Plan, and various other benefits. Benefits information can be found by going directly to the Town of Clayton website at: ********************************251/Benefits. ; When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills & abilities, internal equity and budgetary considerations pertinent to the advertised position. The Town of Clayton is an Equal Opportunity Employer. Hiring salary will not exceed hiring pay range unless approved by the Town Manager. Applications may be reviewed to determine if applicants education and experience is more applicable to other vacant positions within the Town.

This position is on 2-2-3 shifts, 7p-7a. MFG Support Associate I/II is responsible for the execution of production activities of Media and Buffer preparation within a GMP environment. The Manufacturing Associate I/II - Support must follow the instructions depicted in SR's (Media / Buffer Solution Records), SOP's and forms. Additionally, must ensure all work is conducted following Good Manufacturing Practices (GMP), Good Documentation Practices (GDP) and Good Laboratory Practices (GLP); including ‘Right the First Time' (RFT). The ideal candidate will maintain a sense of ownership of the production processes, manufacturing environment and facility in activities such as dispensing raw materials, utilizing analytical scales, preparing media/buffers using various equipment like formation tanks/vessels/sum's, assembly preparation, parts washing, and autoclaving. This role focuses on providing crucial manufacturing support operations and requires a deep understanding of the fundamentals, as well as practical skills in the formulation of media's/ Buffers using stainless tanks / vessels / Sums including the use of single -use bags with mixers. Manufacturing Support operations fundamentals, utilize knowledge and prior experiences to troubleshoot, and continuously enhance the daily manufacturing operation in the formulation of Media's/Buffers, leveraging your expertise with Stainless steel tanks / Vessels / Sums and the utilization of single-use bags with Mixers. Perform clean-in-place (CIP) procedures for tanks and auxiliary equipment, such as Transfer pumps, Crimpers, Tubing welders and sealers, pH/Conductivity meters, and Filter Integrity Testers. Position Responsibilities Manufacture products per manufacturing batch records and in compliance with quality standards, company policies and current regulations. The duties required include, but are not limited to, aseptic techniques for cell culture feeding, expansion and counting. Perform operations in a cleanroom environment, applying controls to ensure aseptic processing including gowning and cleaning procedures. Document each task involving manufacturing procedures (i.e. SR's, EPR's and BR's) following GDP at the time of execution. Utilize and perform maintenance on equipment per applicable SOP. Ensure all items are issued and accounted for during the execution of a record (i.e. SR, EPR and BR). Demonstrate, apply and ensure understanding of current Good Manufacturing Practices and how they apply to specific tasks and responsibilities. Participate and be accountable for room 5S. Minimum Requirements High school diploma. Ability to follow written instructions. Excellent written and verbal communication skills. Must be organized and able to focus in a fast-paced, multi-tasked environment and maintain operational efficiency and positive demeanor. Energetic, motivated and dynamic individual. Must have high attention to detail. Ability to work a 12-hour schedule to include weekends, nights and Holidays. Preferred Qualifications Basic knowledge of cell culture or fermentation unit operations. Experience in single-use platform technology. Biowork certification. Experience in CDMO. Pay: $24-31.25/hour plus a night shift differential.Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, 401K matching with 100% vesting in 60 days and employee recognition programs. KBI Biopharma, Inc. (KBI) is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must either (1) have provided proof of full vaccination (as defined by the CDC) with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization; or (2) perform weekly COVID-19 testing with negative test results. KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary. I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

divh1bMake a Difference in Someone's Life!/b/h1p style="text-align:left"At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. span As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. /span/pp style="text-align:inherit"/pp style="text-align:inherit"/ph1bYou Belong at Monarch/b/h1p style="text-align:left"You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive a href="****************** org/careers/benefits/" target="_blank"benefits package/a that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. /pp style="text-align:inherit"/pp style="text-align:inherit"/ph1bJob Highlights:/b/h1h1span class="emphasis"SIGN ON BONUS: $500 ($250 at 30 days; $250 at 6 months)/spanbr/ /h1p style="text-align:inherit"/pp style="text-align:inherit"/ph1bThis Opportunity:/b/h1The Community Specialist is primarily responsible for developing a positive relationship with the individual receiving services and their family in a work, home, school, or community setting while assisting them in achieving their personal dreams and goals as designated in the individual goal plans, as well as providing periodic relief to the caregiver. p style="text-align:inherit"/pp style="text-align:inherit"/ph1bWhat You'll Do:/b/h1p• Assess each person receiving services for their hopes, dreams, and desires and provide supports that facilitate achievement. br/• Ensure that the rights of each person receiving services are protected and promoted at all times. Assist people in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates, as well as, provide periodic relief to the caregiver. br/• Serve as a resource for individual receiving services on community agencies, services, and supports that can meet identified needs/goals. br/• Supervise, educate, and monitor (as needed) individual receiving services in work, home, school, or community type settings. br/• Provide one-on-one support as needed to meet the emotional, physical, and medical needs of each person supported. br/• Maintain a safe environment for community, employees, and individual receiving services by practicing safety procedures. br/• Facilitate person-centered, effective, positive relationships with individual receiving services using positive approaches that promote self-determination in all areas of life. br/• Provide input and recommendations into assessment and planning processes, and development of the individual's plan. br/• Implement person's plan fully including but not limited to respite plan, within the requirements of the service definition, and document as required by the service definition and agency policy. Accurately complete all required documentation, including but not limited to, goal completion, actions toward outcomes, incident reports, timesheets, etc. br/• Complete daily progress notes and communication log to assure appointments, goals, and interests are met and/or daily documentation. br/• Assist in maintaining all necessary records, daily attendance, check sheets, production sheets, etc. br/• Substitute in-house or in the community as demands occur. br/• Assist new staff and/or current staff with orientation, mentoring, and training. br/• Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. br/• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. br/• Follow service definition guidelines for services being provided. br/• Perform all other duties as assigned by the supervisorbr/• Driving and travel may be required/pp/ph3ispanspan*The definition of an Innovations direct care worker includes all workers required for compliance with, or delivery of, the relevant Innovations waiver service definitions and the delivery of a unit of Innovations services to individuals in the definition of direct care worker to be applied and shall include only caregivers who are contracted for the Page 230 Session Law 2023-134 House Bill 259 provision of services in a legally appropriate manner. /span/span/i/h3h2/h2p style="text-align:inherit"/ph1bEducation We're Looking For:/b/h1High School Diploma (Required)p style="text-align:inherit"/pp style="text-align:inherit"/ph1bCertifications We're Looking For:/b/h1Drivers License (Valid) - USAp style="text-align:inherit"/pp style="text-align:inherit"/ph1bExperience We're Looking For:/b/h1Experience working with adults with a mental health diagnosis and/or developmental disabilitiesp style="text-align:inherit"/pp style="text-align:inherit"/ph1bSchedule:/b/h1Every other weekend: Saturday and Sunday (7:00am-9:00pm)p style="text-align:inherit"/pp style="text-align:inherit"/ph1bTarget Weekly Hours:/b/h114p style="text-align:inherit"/pp style="text-align:inherit"/ph1bMonarch is an Equal Opportunity Employer/b/h1p style="text-align:inherit"/pp style="text-align:left"Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an a href="************ eeoc. gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized. pdf" target="_blank"equal opportunity employer/a and we are firmly committed to supporting and celebrating all forms of diversity. /pp style="text-align:inherit"/pp style="text-align:left"Monarch does not accept paper spanspanspanspanspanspanspanspanspan class="WGI1"applications. Any/span/span/span/span/span/span/span/span/span person with a disability who needs any reasonable accommodation under the a href="************ ada. gov/" target="_blank"Americans with Disabilities Act/a to apply for a position or otherwise to participate in Monarch job search or selection process, should contact a href="mailto:HR@MonarchNC. org" target="_blank"HR@MonarchNC. org/a or call **************. /pp style="text-align:inherit"/pp style="text-align:left"This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a spanspanspanspanspanspanspanspanspan class="WGI1"supervisor. This/span/span/span/span/span/span/span/span/span job description is subject to revision at the discretion of Monarch. /pp style="text-align:inherit"/p/div

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate and Senior Level) to join our team in support of the US Army's Network Enterprise Center at Fort Bragg, NC. Must be a US Citizen Secret Clearance required Non-remote (relocation incentive available) As a Help Desk Support Service Specialist, you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Intermediate Level Responsibilities: Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. Install computer hardware and software, including patches, and updates while ensuring user functionality and network security. Provide technical support and user education, focusing on troubleshooting, diagnostics, and user account management. Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials. Senior Level Responsibilities: All Intermediate responsibilities. Provide daily supervision and direction to personnel across the Help Desk team. Provide training and mentorship to Help Desk Support Technicians, helping them develop their skills and knowledge. Manage, coordinate, and track work across the Help Desk team. Maintain overall responsibility for the Help Desk delivery team. Collect and review data for capacity and planning purposes. Assist in developing, implementing, testing, and maintaining disaster recovery plans. Interface with vendors for procurement & maintenance of all IT infrastructures. Support the development and delivery of training sessions to ensure staff understand Help Desk resources. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a US Citizen. Active DoD Secret Clearance. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Baseline Certification is required within 6 months of hire. Intermediate Level: Two (2+) years of IT experience within a Help Desk/Service Desk environment. Senior Level: Three (3+) years of experience providing daily supervision and direction to personnel across the Network teams. Eight (8+) years of IT experience, preferably within a Help/Service Desk environment. Preferred: BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field. IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.). Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). Experience providing quality service and support for mission-critical systems and VIP end users. Experience working in a Department of Defense (DoD) environment. Problem solver and troubleshooter who thrives in resolving complex problems. Strong self-starter requiring minimal supervision. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

The Retirement Support Specialist position is accountable for assisting the Client Services teams through timely communication and follow-up, proactive client outreach, and tracking, reporting and documentation of various functions within the department. Section 2: Job Functions, Essential Duties and Responsibilities * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. * Assist clients with census updates to produce compliance tests and employer calculations * Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan * Assist Client Services with the creation of necessary reporting for the FDI reports * Apply a quality control/review process to all reports produced before they are delivered to the end user * Reply to client requests for information via email, outbound call, or internal workflow * Maintain detailed workflow documentation for all functions and tracking for all reports provided * Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients * Provide effective verbal and written communications in a clear, concise, and informative manner * Make outbound calls to clients for various call campaigns and follow up on verification of client's data * Provide backup assistance for functions previously owned by Shared Services * Maintain a professional and positive approach in all internal and external communications Supervision * N/A Section 3: Experience, Skills, Knowledge Requirements * Bachelor's degree in business or related field, or equivalent work experience. * Knowledge of information systems and technology; ability to create ad hoc reports. * Microsoft Office knowledge required. * Ability to evaluate data integrity. * Strong written and verbal communication skills. * Excellent evaluation and problem resolution skills. * Detail oriented. * Ability to work unsupervised as required, but also work within and contribute to maintaining a highly cohesive team environment For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 MBps or better. If you are unsure of your internet speed before applying, please check with your service provider. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Cloud Engineering Support Specialist Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Day Compensation Hourly base pay rate is $31.49 - $47.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. Position Overview: As a Senior Cloud Engineering Support Specialist (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScales' clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Associates at RapidScale spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment. Responsibilities: * Provide an excellent customer experience by troubleshooting, updating and resolving client problems. * Utilize our ticketing system to create, monitor, and update tickets * Troubleshoot in-depth system issues and backup failures in our client's environments * Perform daily server monitoring of our client's servers * Perform change requests based on client's need * Deploy new instances within our client's AWS and Azure environments * Perform Quality Control for VM and instance builds in our client's VMware, AWS or Azure environments * Create technical documentation & drive operational process improvement * Compile server utilization reports to help clients with capacity planning * Train and develop skills in new technologies relevant to Logicworks' business * Perform and troubleshoot routing and networking issues Requirements: * High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field * AWS Certified Certificate - Associate (required) OR Azure Certification * Familiarity with Linux/Unix and/or Windows Server Administration * Excellent customer service and strong written/verbal communication skills * Knowledge of AWS and other cloud platforms * Excellent troubleshooting skills * High attention to detail * Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly * An interest in emerging technologies * We are a 24/7 company, and thus this position requires availability of nights and weekends on a regularly scheduled rotational basis. We are, however, flexible with scheduling and the needs of our employees. Things that will make you successful at RapidScale: * You're a self-starter * Active curiosity * Analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness * Excellent individual and group presentation, written, and oral communication skills * Strong interpersonal skills and experience initiating and building positive relationships * Ability to function in a rapidly changing environment and comfort with ambiguity Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Make a Difference in Someone's Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights:SIGN ON BONUS: $500 ($250 at 30 days; $250 at 6 months) This Opportunity:The Community Specialist is primarily responsible for developing a positive relationship with the individual receiving services and their family in a work, home, school, or community setting while assisting them in achieving their personal dreams and goals as designated in the individual goal plans, as well as providing periodic relief to the caregiver.What You'll Do: • Assess each person receiving services for their hopes, dreams, and desires and provide supports that facilitate achievement. • Ensure that the rights of each person receiving services are protected and promoted at all times. Assist people in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates, as well as, provide periodic relief to the caregiver. • Serve as a resource for individual receiving services on community agencies, services, and supports that can meet identified needs/goals. • Supervise, educate, and monitor (as needed) individual receiving services in work, home, school, or community type settings. • Provide one-on-one support as needed to meet the emotional, physical, and medical needs of each person supported. • Maintain a safe environment for community, employees, and individual receiving services by practicing safety procedures. • Facilitate person-centered, effective, positive relationships with individual receiving services using positive approaches that promote self-determination in all areas of life. • Provide input and recommendations into assessment and planning processes, and development of the individual's plan. • Implement person's plan fully including but not limited to respite plan, within the requirements of the service definition, and document as required by the service definition and agency policy. Accurately complete all required documentation, including but not limited to, goal completion, actions toward outcomes, incident reports, timesheets, etc. • Complete daily progress notes and communication log to assure appointments, goals, and interests are met and/or daily documentation. • Assist in maintaining all necessary records, daily attendance, check sheets, production sheets, etc. • Substitute in-house or in the community as demands occur. • Assist new staff and/or current staff with orientation, mentoring, and training. • Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. • Follow service definition guidelines for services being provided. • Perform all other duties as assigned by the supervisor • Driving and travel may be required *The definition of an Innovations direct care worker includes all workers required for compliance with, or delivery of, the relevant Innovations waiver service definitions and the delivery of a unit of Innovations services to individuals in the definition of direct care worker to be applied and shall include only caregivers who are contracted for the Page 230 Session Law 2023-134 House Bill 259 provision of services in a legally appropriate manner. Education We're Looking For:High School Diploma (Required) Certifications We're Looking For:Drivers License (Valid) - USAExperience We're Looking For:Experience working with adults with a mental health diagnosis and/or developmental disabilities Schedule:Monday-Thursday (9:00am-1:00pm) Target Weekly Hours:16Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************. This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.