Support Specialist Jobs in Beecher, MI

Experience Level: 3 years Mainframe Operator . Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language, but this skill is not mandated. Perform deliveries as assigned and must be able to lift 50 pounds. Environment: Technical Environment(s); Must have an in-depth knowledge and at least 3 years of experience with Microsoft Teams.

Event Support Specialist located in Southfield MI Reports To: Manager, Client Experience and Business Operations Overview: The Cultural Intelligence Center is an innovative, research-based training and consulting firm that draws upon empirical findings to help organizations and individuals around the world assess and improve Cultural Intelligence (CQ ). Our mission is to build bridges and remove barriers for working and relating effectively across cultures. We provide people with tools and resources to improve their interactions, communications, and relationships with clients, colleagues, family, and friends. We view ourselves as a preferred global partner of choice for assessing and developing cultural intelligence, intercultural effectiveness, and cultural competency. We are seeking an Event Support Specialist for our team. The Event Support Specialist is responsible for providing excellent customer service, assisting the Client Experience Team/Department with administrative tasks, maintaining records, handling routine inquiries, etc. Experience: We need a proactive person with experience in excellent customer service and administrative work. Focus: 40% Session Administrator; Administration; 60% Administrative Tasks Key Responsibilities Session Administrator/Administration (Provide technical support for virtual events): Ability to manage a session for time lengths of 1.5-5 hours at a time Welcome and interact with participants in a warm and professional manner while providing excellent service and energy throughout the event. Explain virtual meeting software & troubleshoot technical problems with participants Manage virtual meeting breakout rooms, polls, and other activities. Document participant questions and communicate to/with the facilitator Collaborate with facilitators to manage time Flexibility to work from home for virtual session support. Sufficient internet bandwidth and professional setting for client interactions (quiet and free of interruptions) Non-traditional office hours will be required from time to time since we are a global business Administrative Support: Provides administrative support to individuals, teams, or departments. Handles client interactions via email, chat, and phone, including call screening, reception, and support for the Client Experience Team/Department Collaborate with Client Experience & Business Development to ensure all events are supported (domestic and international) Assist clients with portal issues: Provide support to clients using the company's online portal or ordering system, handling requests related to purchases and other related matters. Resolve customer issues: Monitor and address complaints. Analyze each case, determine appropriate actions, and escalate unresolved or complex complaints to the right departments for timely resolution. Document all customer interactions and actions taken. Keep thorough and detailed records of selection customer interactions. Prepares reports, maintains records and databases, and assists with CRM data management. Other Duties as Assigned Qualifications and Skills: Preferred Associate Degree or equivalent experience Customer service experience Proficient with computers, Microsoft Office, general office software, Zoom, and MS TEAMS Strong communication and multitasking skills Ability to prioritize and remain focused under pressure and stress Time management, organization, problem solving, detail oriented, critical thinking, active listening, critical, patience, flexibility Qualifications and Skills: Good to Have Experience collaborating CRM experience Digital/Physical filling Running reports Calendar/Database management experience Details Full-time, Hourly position ($20.00-$21.00/hr)

Purpose The primary purpose of this position is to assist Community Choice Credit Union to live out our purpose, “We believe in helping our neighbors achieve the life they desire”. A key component of this mission is to provide five-star service to our members and team members. Position Summary This position is responsible to complete end user help-desk tickets to troubleshoot software /hardware issues minimizing downtime and deploying new hardware including servers, PCs, printers, signature pads, and telecommunication devices in order to meet and/or exceed organizational needs, which includes but is not limited to prioritized projects and merger related activities. In addition, this position works directly with end-users and requires excellent communication and follow up skills to ensure end-user satisfaction. This role serves as an individual contributor to the organization and partners with the Technology team as well as serves team members of all levels of the organization. Core Competencies - Title and Definition Core Values o Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being. o Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve. o Credible: We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union. o United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other. Adaptability/Initiative Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Position Competencies Attention to Detail Follows detailed procedures; ensures accuracy in documentation and details; and all components/details. Remains focused during routine work; is organized and maintains a system of records. Troubleshooting Effectively uses a systematic approach to problem solving in an effort to find and correct issues. Troubleshoot processes related to system production issues to ensure timely resolution with all applicable internal and external parties to minimize member impact. Consistently seeks the most effective and efficient way to solve problems. Role Mastery of Essential Duties Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance. Essential Duties Communicate status of project and merger work in order to ensure all stakeholders are informed of progress and/or delays in assigned tasks on a consistent basis. Assist with ensuring all hardware equipment is maintained to promote lasting functionality and trouble shoot system issues to reduce downtime. This includes maintaining functioning inventory and placing applicable orders for replacements when needed. Provide/administrate all system upgrades, replacements and additions to credit union desktops, hardware, and software to ensure team members have the proper tools to perform their job responsibilities. Provide assistance for contractor work involving hardware reallocation and reinstallations to ensure accurate completion of projects and soundness of equipment is maintained. Enter ticket information into Help Desk database to maintain appropriate problem tracking and resolution. Offer technical support for other area/department/branches within the Credit Union in order to ensure efficient operations of credit union functions. Maintain and verify software and vendor licenses for legal use and compliance in order to avoid interruptions to team member usage of software/hardware. Recycle outdated and nonfunctional hardware following proper procedure ensuring all sensitive information is properly removed. Occasional travel to existing and new member center locations to deliver functioning and/or remove outdated hardware to ensure hardware needs and timelines for projects and mergers are met. Assist team members in trouble shooting remote access delivery systems to ensure member access is granted. This includes but is not limited to; mobile banking, eBanking, ePay, RDC and telebanking. Position Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential. Education Education Program of Study/Concentration Required/Preferred High School Diploma Required Experience Requirements Years of Experience Type of Experience 2 Years Related experience Skills & Abilities Strong customer service skills and willingness to assist others Ability to communicate complex information clearly Attentive to detail Strong organizational and analytical skills Strong problem-solving skills Ability to operate cross functional teams to promote and move projects forward and stay on schedule Excellent collaborative skills to work cross functionally with various departments/branches and operational areas Mental Demands The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decision and to resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. General Statement The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Description The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications. ResponsibilitiesThe Technical Services Support Specialist must be able to: Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client. Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to our application software and legacy applications, installed on UNIX/Windows Operating Systems, using IBM Informix/Microsoft SQL/Oracle Databases. Provide support in Tyler products and first tier support for products from other Tyler divisions. Respond to client requests for service by priority according to published policies. Build rapport with clients to turn what may be a negative situation into a positive customer service experience. · Manage and prioritize multiple and often conflicting tasks. Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner. Adapt to changing product and environments. Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include: Remote support of client's mission critical financial server(s) Operating system administration for Windows, UNIX/Linux, or Web servers Network & local printing Point of sale hardware configuration and troubleshooting Tyler program release and third-party software upgrades Database administration (Microsoft SQL or IBM Informix) Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications. Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues. Manage open calls by identifying and prioritizing issues according to published policies. Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed. Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis. Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications. May contribute to company knowledge library. May conduct training for end-users. Follow documented Tyler Technologies policies and procedures Qualifications Bachelor's degree in computer science, MIS, or equivalent experience. Experience administering Windows and/or Linux servers. Working knowledge of server hardware and network configurations, including web servers. Ability to troubleshoot PC configurations and connectivity issues. Excellent interpersonal and communication skills. Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. Strong analytical and problem-solving skills. Ability to work independently and in a team environment. Demonstrated ability to maintain a positive, professional attitude.

Provides IT help desk support for all Kettering team members in areas such as hardware and software. Ensures problems are resolved quickly without significant interruption to day to day operations. Diagnoses and resolves PC hardware and software problems including printing, peripherals, hardware, and software performance. Monitors and reports status of any open or on-going help desk tickets or projects. Investigates and reports trends in help desk calls and tickets. Assists in creating and maintaining user profiles/passwords on the network and e-mail systems. Assists with user access problems such as user password resets and user account unlocks. Assists with managing and monitoring hardware, PC workstation, and peripheral inventory. Maintains, supports, deploys, and tracks hardware and software assets. Performs periodic preventative maintenance on desktop computers and equipment. Assists Desktop Support Technicians with configuration and deployment of PC hardware and peripherals. Assists with installation and maintenance of software programs on desktop and laptop computers. Assists IT administrators with tasks as required. Preferred Qualifications -At least an A+ Certification -The ability to type at 50+ wpm -Experience in customer service

Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day. Trystar's team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Customer Technical Support Specialist , you will serve as the primary technical support interface between customers and Trystar. Supporting the Customer Experience and Sales teams, you will be responsible for troubleshooting and responding to customer's technical inquiries. For both the Customer Experience and Sales team, you will act as an escalation point to resolve customer technical inquiries for products that are currently in the field and determine when a field service technician is needed to be dispatched to resolve a customer issue. You will have the opportunity to support all product lines that Trystar offers and grow your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who is eager to share their knowledge with others and take the next step in their career. We are looking for people who believe in our guiding principles and values of: Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived. Integrity - We're honest, transparent, and committed to doing what's right. Customer focus - We have relentless focus on our customers and their success. Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity. Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness. Champion change - We know adaptation and improvement are requirements to survive and to thrive. Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way. In this role you will get to: Work directly with customers to field and respond to technical question on Trystar's offerings Work directly with customers to field and respond to service calls to determine best path to resolve customer issue Work directly with customers on replacement part identification, quoting and ordering Intake, update and respond to customer inquiries via a case management system Coordinate field service and RMA activities Gather test reports, site feedback, and close out service tickets or advise next steps Support the training of the Customer Experience and Sales team on basic technical information Develop FAQ's for technical inquiries Maintain up to date technical data on all products and offerings Collect and analyze customer request data to identify opportunities for continuous improvement Job Requirements: Basic Qualifications 5+ years of experience in electrical panel manufacturing Experience working with customers in a technical support role Basic electrical power systems knowledge Basic understanding of equipment start-up processes, Preventive Maintenance, and troubleshooting Ability to use digital tools to capture and respond to customer requests Self-starter mentality with strong technical, analytical, and problem-solving skills Additional Qualifications Highly motivated, passionate, with exceptional written and verbal communications skills Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment High comfort level establishing and growing relationships with customers, partners and internally Continuous improvement mindset

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. We are seeking a highly skilled and motivated IT Project Engineer to join our team. In this role, you will be responsible for planning, executing, and overseeing technology-related projects from start to finish, ensuring that they are completed on time, within scope and aligned with business goals. You will work closely with clients, project managers, developers, and other IT professionals to ensure seamless project delivery. KEY ACCOUNTABILITIES Project Planning: Collaborate with stakeholders to define project objectives, scope, deliverables, and timelines Technical Expertise: Provide technical leadership and guidance on IT infrastructure, network, and software projects Execution and Delivery: Oversee and implement a variety of IT projects, ensuring alignment with project specifications, deadlines and budgets Troubleshooting and Problem Solving: Identify technical issues and provide timely resolutions throughout the project lifecycle Vendor Management: Work with external vendors to acquire hardware, software, and services needed for project completion Documentation: Create detailed technical documentation, including project plans, system configurations, user manuals, and operational procedures Collaboration: Partner with cross-functional teams including developers, network engineers, and system administrators to ensure successful project execution Client Communication: Serve as the primary point of contact for clients during the project lifecycle, providing regular updates on project progress, addressing concerns, and managing expectations Risk Management: Identify potential project risks and develop mitigation strategies to prevent or minimize their impact Travel: Up to 30% travel availability, with weekend and night shift flexibility required due to some projects requiring site downtime support QUALIFICATIONS, EXPERIENCE AND SKILLS Bachelor's degree in Information Technology, Computer Science, Engineering or equivalent experience Experience: Minimum 3-5 years of experience supporting IT infrastructure and system projects, with a proven track record of successful project delivery Certifications (Preferred but not required): PMP, ITIL, or relevant technical certifications (e.g., Cisco, Microsoft, AWS) Strong understanding of IT infrastructure, networking, cloud computing, and software development Proficiency in systems architecture, virtualization, and storage solutions Knowledge of cybersecurity practices and compliance standards Strong with PowerShell and scripting Excellent communication, interpersonal, and organizational skills Strong problem-solving abilities and attention to detail Ability to manage multiple projects and prioritize tasks in a fast-paced environment Ability to proactively escalate issues to appropriate levels of management in the organization ABOUT DP WORLD Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. #LI-EY2 #LI-Hybrid #AMRITJobs

US Farathane is hiring an IT Support Specialist, this role will work on-site at the Auburn Hills Corporate Technical Center. The IT Support Specialist is responsible for providing technical support, advice, and assistance to consumers and the company with technical, hardware, and software system problems. Essential Duties and Responsibilities: Provide Level 1 & 2 helpdesk support and resolve problems to the end user's satisfaction. Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priority. Monitor and respond quickly and effectively to requests received through the IT Helpdesk. Develop and maintain standard computer configurations for end-user computers. Configure and deploy computers and associated peripheral equipment to meet the needs of the business. Maintain deployed computers through troubleshooting, repair and/or replacement. Manage inventory, tracking and disposal of end-user IT equipment. Installation of new network printers and network attached scanning devices. Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement. Coordinate associated vendor-provided services. Collaborate and provide assistance to the IT Staff when needed. Documentation Specialist for the creation and maintenance of IT related documentation, and How To/Help instructions. Meet all client hardware requirements and verify to fulfill service level agreements (SLAs). Provide end user training when needed. Ownership of complex IT projects from start to completion Qualifications: Bachelor's degree or Associate degree from an accredited college or university in the Information Technology and related IT work experience. Prior IT support role experience. Knowledge of Windows, and Windows Server. Knowledge of hardware such as but not limited to desktops, laptops, hand scanners, and printers. A+ Certification, Security+ Certification is a plus. Self-starter with a desire to eliminate wasteful activities and create world-class operations. Strong help desk communication skills. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, walk, sit, talk or hear. Ability to lift 5-25 pounds. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These conditions include: This position operates in a professional office environment with controlled temperatures. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Will have some exposure to loud noise, hot and cold temperatures in manufacturing plants. US Farathane offers an impressive compensation and benefits package including: Medical Dental Vision 401k with company match Paid holidays and vacation Job Promotional Opportunities and much more! Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of US Farathane. The specific statements above are not intended to be all-inclusive. Equal Opportunity Employer, including disabled and veterans.

Are you a seasoned IT professional looking for a career change? Are you looking for an innovative organization that fosters teamwork and supports your professional and personal development? We are currently looking for a professional and experienced full-time Technical Support Specialist to join our team. This position helps identify opportunities and deploy technical solutions that enable improvements to our clients’ business operations. Perks • Competitive salary based on qualifications • Bonuses • Commissions • Mileage reimbursement • Paid time off • Certification education reimbursement • Room for advancement in the company • 401k with company match • Health Insurance with company contribution • Life insurance • Long term disability Responsibilities • Respond to help desk tickets • Participate in planning and implementing projects • Assist with new customer onboarding process • Utilize help desk ticketing and workflows • Complete all assigned projects, reports, and documentation The ideal candidate will possess the following: • Industry certifications related to networking and security from Microsoft and Cisco • Expertise in security best practices • Three years’ experience working for a managed IT services company • An in depth understanding of common operating systems and business applications • Bachelor’s degree in Information Technology or related field preferred • Experience with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed IT Services Provider for small to mid-sized organizations located in Michigan. We provide Managed IT Services, Support and Consulting where we act as the IT department for our clients and assist larger organizations with IT projects. To learn more about our company visit our website at: *******************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration: 12 months with possible extension Job Description: Qualifications share resume asap Additional Information For more information, Please contact Shubham 97295-4595

Responsibilities The IT Support Analyst is an in-office position on the H.W. Kaufman Service Desk Team, dedicated to supporting internal employees. This role involves providing both on-site and remote support. Shifts are from 8:00 am to 5:00 pm and 11:00 am to 8:00 pm eastern hours, with an initial training period of 6-8 weeks from 8:00 AM to 5:00 PM EST. * Maintenance, installation, and troubleshooting of computers and peripherals, training on company-supported applications, and asset shipment * Record, track, and document all incidents and resolutions in the ITSM Platform * Document processes and procedures for non-incidents such as shipping of equipment * Evaluate documented resolutions and analyze trends for ways to prevent future problems * Receive and manage returned hardware within the asst management platform * Provide first contact support of incoming requests to the Service Desk via Five9 phone support, ITSM Platform, or in person to ensure courteous, timely, and effective resolution of end-user issues * Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as required * Provide user-level guidance and training on the use of company applications * Contribute to internal analyst and external user-facing knowledgebase as needed * Adjust ticket and phone queue availability based on current workload and/or projects * Ensure that no Requests or Incident exceeds 30 days in age * Alert management to emerging trends in incidents * Deploy pre-packaged software using distribution tools and processes as requested by end users * Deploy hardware to on-site and remote user Qualifications * 1+ years of experience in Information Technology and business/industry preferred * Excellent phone etiquette and written communication abilities * Ability to set priorities and see work through to completion in a timely manner * Strong troubleshooting, analytical and critical thinking skills * Exceptional customer service skills with the ability to work independently and as a team * Self-motivated and a willingness to take initiative * Strong experience using and troubleshooting Windows 10/11 * Experience using and troubleshooting mac OS, iOS, and Android OS * Preferred knowledge of Active Directory Account Management and Citrix Cloud VDI * Familiarity with the use and troubleshooting of Microsoft Office 365, and video conferencing applications such as Microsoft Teams * Experience with an ITSM platform such as Jira Service Management and ITIL framework * Experience imaging computer devices through a system such as SCCM * Knowledge of file systems and file level permissions * Ability to lift 30-50lbs without assistance * Ability to work 1 on-call weekend shift every other month to provide support for select urgent issues (Cell phone availability) * Willingness to take on special projects outside of scope of responsibility as needed * Enroll your personal Android or iPhone device in company InTune MDM About Our Company About Our Company The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada, and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations. Equal Opportunity Employer The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

Alps Alpine, a leading manufacturer of electronic components and automotive infotainment systems, has brought the world numerous “First 1” and “Number 1” products since its founding in 1948. The Alps Alpine Group operates 110 bases in 26 countries and regions, supplying roughly 40,000 products and solutions to around 2,000 companies worldwide. Those offerings include devices such as switches, sensors, data communication modules, touch input panels, actuators, and power inductors; electronic shifters, remote keyless entry systems, and other automotive units; consumer electronics like car navigation and audio-visual systems; and systems and services such as digital keys based on smartphone app and blockchain technology, and remote monitoring. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer inbound calls, emails, and chats from customers regarding car audio and navigation products Assist dealers and consumers with Alpine Brand products' setup, installation, operation, compatibility, wiring, firmware updates, and troubleshooting issues Guide customers through Bluetooth connectivity, smartphone integration (Apple CarPlay, Android Auto), and other product settings and features Provide recommendations for compatible accessories and upgrades based on customer needs Document customer and dealer interactions to provide accurate VoC used for publishing technical tips, future product development, and quality improvements Follow up on customer concerns to ensure complete resolution and satisfaction Work closely with sales and support teams to improve customer experience Assist in the installation of Alpine products for evaluation, demonstration, and promotional events Support the development of product owners and installation manuals Update / maintain technical manuals and documents, including research of vehicles for car audio and navigation product application Support and participate in in-vehicle and bench testing, dealer scrambles, and special events Document customer complaint information into various databases (GQS, Knowledge Base, Redmine) EDUCATION and/or EXPERIENCE High school diploma or equivalent required Technical Skills: Basic understanding of car audio systems, amplifiers, subwoofers, speakers, and head units. Computer proficient with ability to quickly learn customer service policies, service systems and software, MS Word, Excel, Adobe CS, Illustrator, Photoshop, CRM, and ticketing systems (e.g. Zendesk, Salesforce, ServiceNow) is a plus Familiarity with Bluetooth pairing, wiring diagrams, and vehicle compatibility

Job Details Headquarters - Auburn Hills, MIDescription Marposs Group is a global leader providing measurement, inspection and testing cutting edge solutions for quality and process control in the workshop environment, serving all major automotive and machine tools manufacturers, as well as the aerospace, biomedical, electronics, energy, glass containers and white goods sectors. In order to reinforce our growth plans in North America, Marposs Corporation has an opening for a Product Application Specialist. Reporting to the Artis/MMS Product Manager, this individual will Provide support for direct sales, distributors, OEM's and end users in the quotation, application design, installation, launch of monitoring solutions. Qualifications Responsibilities: Provide expert technical support to all personnel and demonstrate proposed solutions, and specify appropriate equipment and/or PLC/CNC interfaces Analyze difficult customer sites and facilitate the repair/tuning of equipment either directly or through other service/engineering personnel. Document important customer application issues, distribute the information appropriately, and ensure a final resolution. Conduct application tests at customer sites to determine and demonstrate system capability based on the customer's requirements and document the results. Represent the service department during the development, testing, and documentation of new products Provide technical feedback from field service to engineering to assist with the diagnosis and correction of hardware or software problems identified in the field. Train personnel on the application and implementation of new products and features Actively work with the account managers to identify and develop applications with high-sales-volume potential, such as grinding, pressing, extruding, or broaching. Maintain a library of all application tests for use and reference by account managers and service personnel. What we are looking for: An associate degree in engineering, entrepreneurship, or related degree 0 - 5 years experience, preferably in automotive industry Experience operating CNC machine tool controls. Knowledge and Understanding of Ladder/PLC Logic, GD&T, and Blue Print Reading. Basic knowledge of geometric dimensioning and tolerances is a plus Analytical and problem-solving skills Team oriented with excellent interpersonal and communication skills Able to work independently and as part of a team Able to learn, comprehend and explain product functionality and value proposition Able to travel in North America occasionally What we offer: Marposs offers an inclusive and international environment with strong professional and career development opportunities. We also offer the following benefits: 401k Match PTO Health Insurance Dental Insurance Vision Insurance Short Term Disability

What you will be doing: We are searching for a Robotics Technical Support Specialist to play an integral role by providing frontline technical support to FAC customers, internally and externally, within our fast-paced technical customer service hotline group. This position will focus on maintaining FAC's “Service First” mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of their FANUC robots, controllers, and related systems/equipment, as well as on-site project coordination. Primary responsibilities will include: Discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and/or Service Engineers. Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log, Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries. Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers, or utilized during onsite project coordination. Maintain and achieve corporate group measures for phone call answer rate and technical support log closure rate. Coordinate with Project Managers to develop project support schedule and define onsite scope of work to be performed. Communicate with customer personnel on project requirements, delivery schedules, and project status as needed. Support the technical support group by identifying and implementing business process improvements when able. Experience you will need: Degree or certification in mechanical, electrical, software, robotics, automation, or related engineering/technical field; or equivalent relevant experience. Minimum five years of experience with FANUC robots, controls and/or applications, preferably in integration, service, or installation type of position (including knowledge of robotic applications and processing) Experience with equipment and robot maintenance, including mechanical, electrical, and pneumatic troubleshooting, teardown, and repair with the ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation. Experience with robotic programming, computer programming (Roboguide), or related PLC programming. Excellent communication skills (written/oral) with the ability to interface with others over the phone and at all levels of the organization, internally and externally. Familiarity with MS Word and Excel. Flexibility with supporting “on-call” after hours support and 2nd or 3rd shift based on customer demand and/or group manpower shortages. Robotic paint system experience is highly preferred. Benefits Medical, Dental & Vision Insurance 401(k) Retirement Program Life Insurance Short-Term & Long-Term Disability Plans Tuition Reimbursement Wellness Program Flexible Spending Accounts Employee Assistance Program Flexible Benefit Dollars Generous Holiday & Vacation Program

We are looking for Game Changers The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. We recognize the importance of a quality work life balance and offer a generous paid time off program and flexible work arrangements to meet the changing needs of our workforce. Essential Job Functions: Share mental health story through lived experience of moving from hopelessness to hope. Co-facilitate with the beneficiary in development and implementation of recovery goals in the individual plan of service completed through a person-centered planning process. Integrate physical and mental health care, including the development of wellness plans. Develop, implement and provide health and wellness supports to address preventable risk factors for chronic conditions. Advocate and assist with opportunities to engage in self-directed care. Develop, implement and facilitate support groups; Provide supportive services during and after crises. Support beneficiaries in completing psychiatric advance directives. Assist in accessing benefits and utilizing public assistance. Navigate challenging and complex systems of care. Link and engage the beneficiary to community resources and formal/informal supports. Assist with vocational assistance and support. Promote, improve and educate whole health and self-management of chronic conditions. Provide housing assistance and support. Actively engage with individuals who have criminal justice involvement. Apply and model the five stages of recovery to assist beneficiaries in achieving their personal recovery goals. Attend team meetings and receives assignments from supervisor, team leader or designee. Assists team and staff in identifying program environments that are conducive to recovery; lending their unique insight into mental illness or dual diagnosis and what makes recovery possible. Promote individual decision-making and participates in the person-centered planning process. Assists individuals in determining goals and objectives that will help reach recovery. Assists individuals in creating relapse prevention strategies (WRAP). Teach and role model the value of recovery and model effective coping techniques and self help strategies Attends agency in-services including First Aid/CPR, Therapeutic Crisis Management, Diversity, Infectious Disease and other relevant topics. Reports and documents service activity according to Easterseals MORC' Operations Manual, Medicaid Provider Manual and Michigan Mental Health Code. Willingness to travel to various locations within Oakland County including inpatient psychiatric units, homeless shelters, marketing and outreach events, and to our various ESM locations. Demonstrates knowledge of principles of trauma informed care. Willingness to support and assist individuals with trauma related issues. Minimum Qualifications: Be at least 18 years of age; Have a high school diploma, General Education Diploma (GED), or provide college transcripts in lieu of a high school diploma or GED; Primary diagnosis of a mental health condition; Have a strong personal knowledge of what it is like to have first-hand lived experience with a mental health condition that has caused a substantial life disruption; Has been a recipient of mental health treatment and/or services for at least one year, with a substantial life disruption due to their mental health condition; Have personal experience in navigating complex mental health treatment services; Self-identifies as having a mental health condition with a substantial life disruption and shares their recovery story in supporting others; Benefits of Being a Superhero! We are proud to offer an equitable and inclusive environment that reflects the communities that we serve and encourages, supports and celebrates the diverse voices of our workforce. Here at Easterseals, life is good. We have flexible hours, loads of time off, and awesome events. 3 weeks of Personal Time Off /PTO PTO 3 floating holidays, in addition to Easterseals MORC 10 observed holidays.  As a member of our family, you are part of a culture that values professional development, community service and collaboration. We keep it open, honest and inclusive. We care about providing our employees a collaborative experience, including quarterly team days. We not only offer our employees a competitive salary, we also provide bonuses and extra incentives to reward their hard work & dedication. Innovation is at the heart of our organization. We use cutting-edge technology and evidence-based practices. We offer fantastic benefits! We have a competitive and comprehensive salary and benefits package including Medical/Dental/Vision coverage with company contribution Flexible Spending Account, Voluntary Dependent reimbursement We offer a variety of resources centered on our 6 pillars of well-being to support staff in living a healthy lifestyle. Free access to Calm app? Yes please! We offer traditional and 401k options to ensure each of our employees are able to save for their future. We are a PSLF (Public Service Loan Forgiveness) Employer Proud Winners of: Metro Detroit's 101 Best & Brightest Companies to Work For Corp! Magazine Diversity Award Winner West Michigan's 101 Best & Brightest Companies to Work For Crain's Cool Places to Work Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year

Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact. At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise. With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model. We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies. See what it's like to work at AGS by searching #LifeAtAGS on any social network. The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner. Responsibilities: + Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing + Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base + Document requirement intake conversations in appropriate database (VMS, AGS360) + Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response + Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process + Coach, manage and oversee performance of participating staffing suppliers + Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system + Monitor performance against contract SLA's , requisition aging, invoicing, time and expense entry and vendor compliance tracking + Maintain and update monthly activity and performance reports + Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners + Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity + Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments + Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security) + Assist with the collection of company assets from vendors (laptop, badges, etc.) + Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines + Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays + Log all client and vendor inquiries into Salesforce.com Qualifications + University degree preferred or applicable experience + Experience in high volume coordination activities + At least 1year of any customer service industry experience + Client hiring manager/supplier facing + Excellent verbal and written communications + Ability to work in a dynamic environment that changes from day to day + Strong analytical and problem solving skills + Strong documentation and follow up skills + Strong time management + Strong organization skills and attention to detail + Knowledge of MS Office (Excel, Word, PPT) and PC skills + Able to work independently with some direction + Customer Focused Additional Information Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following: + Medical, dental & vision + Hospital plans + 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available + Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) + Company paid short and long-term disability + Health & Dependent Care Spending Accounts (HSA & DCFSA) + Employee Assistance Program + Tuition Assistance + Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

Our AE Support Specialist's at United Wholesale Mortgage are imperative to our success in maintaining our #1 position in Wholesale Lending. These are the team members who are ensuring we are always delivering "Elite Client Service" on every single interaction our clients reach out to us with when their AE is out of the office. WHAT YOU WILL BE DOING * Answering all inbound phone calls, e-mails, and chats that come into the Sales Support team with a positive attitude every time, ensuring our clients are left with a timely and memorable experience * Identifying and understanding the Client's issue and needs in order to quickly escalate them over to the appropriate team to finalize the solution for the Client * Responsible for identifying and escalating each Client issue within the prescribed timeframe from when you receive it * Clarifying the Client's issue and tracking appropriately within our in-house systems * Simplifying Client issues and providing feedback to the appropriate team leaders affected by the issue at hand, in order to improve our client service and processes WHAT WE NEED FROM YOU * 6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc. * Successful track record with Client Service * Strong ability to remain calm and positive in stressful situations * Resourceful when problem-solving and able to think outside of the box while following the process in place * Ability to multi-task, prioritize, and quickly solve any problems that arise * Know when to escalate an issue and to the appropriate team; strong skills in judgment calls * Ability to simplify and include all details to provide appropriate feedback * Proficient with the entire Microsoft Suite * Open to learning, willing to be coached, and able to be adapt quickly in an ever-changing industry * You thrive in a team environment. We're one team working towards one common goal * You have a strong ability to take ownership when necessary - We call this "Thumb Pointing" * Driven with a strong work ethic who thrives on getting better every single day * High School Diploma * Onsite attendance is required THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Details: Job Responsibilities: Provide technical support in a consistent, professional manner via multiple support channels, e.g. phone, email, chat, web submit. Working in a higher education call center environment. Document technical questions, issues, and outages in ITSM tool and escalate to higher tier support teams as required. Ensure excellent customer service and confirm customers are satisfied with the provided solution. Perform onboard and offboard activities for customer employees and non-employees. This includes but not limited to account creation, separation and software installation tasks. Assist users with browser troubleshooting, account access, hardware/software support. Other duties as assigned. Details: Job Requirements: Bachelor"s degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Work experience in Higher Education is strongly desired. Requires excellent customer service skills in a call center environment, requiring patience and empathy. Must consistently meet or exceed required performance criteria. Able and willing to take several calls/chats a day when necessary. Browser support/troubleshooting experience required. Active Directory/azure, Microsoft Office / O365 and NexThink experience. Solid foundation of Personal Computer experience. General Troubleshooting capability / Able to interpret and diagnose technical issues. Ability to work in a team environment and independently as needed. Proven ability to remain flexible in a changing environment. Attendance and schedule adherence are requirements of this position. May require additional project-specific training. Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Fast typing speed. Detail-oriented, strong communicator, analytical problem-solving skills. Exercises judgment within defined guidelines and practices to determine appropriate action. Focus on continual service improvement. Familiarity with ticketing system, a strong advantage. Must be willing to work in different shifts. Fresh graduates are encouraged to apply.

This is a 1.0 FTE grant funded position. This position is a non-administrative district level position staffed during the regular staffing process. The specific assignment/building are determined annually and ongoing renewal is based on funding availability. Work Schedule: 186 days per school year (prorated depending on start date) Salary: MCEA Salary Schedule - minimum starting salary of 45,718; please inquire re: possible maximum salary via email: ************************ Position Description: The Student Support Specialist (SSS) will coordinate and provide integrated student support at the school and district level. The SSS is responsible for providing direct mental health therapy, social-emotional, behavioral, and wellbeing student services and supports, as well as further developing partnerships internally and externally, and supporting the enhancement of the multi-tiered system of supports to address the needs of the whole child (cognitive, physical, behavioral, social, emotional) in an efficient and effective manner. Job Duties and Responsibilities: * Guide and provide services, supports, and interventions to identified students individually, in small groups, and within classrooms based on need * Collaborate with school-based and district level teams to develop systems and identify student needs, set goals, plan evidence-based interventions, provide services, and progress monitor * Support district and school-wide implementation of a Multi-Tiered System of Supports, with a primary focus on Tiers 2 and 3, and utilize and promote data-based decision making to adjust both universal and individualized programming and supports as needed * Communicate with parents/guardians as necessary and provide parent coaching and learning opportunities * Collaborate with external agencies to support student needs and continue to develop external partnerships and connect families with services * Regularly and systematically collect, enter, and report student data; and use data to inform decisions that support whole child learner outcomes individually, school-wide, and district-wide * Be a part of the district and school-based initiatives focused on desired outcomes including alignment to the school and district improvement plan and service to the MPS Inclusion & Diversity and Social-Emotional Learning team * Engage in ongoing professional learning Qualifications: The SSS must have successful experience providing student behavioral, social-emotional, mental health, and wellbeing services, supports, and interventions. A qualified SSS will have demonstrated a consistent record of excellence and exemplary knowledge of evidence-based interventions, aspects of the whole child framework, trauma-informed practices, restorative practices, a multi-tiered system of supports, and behavioral intervention. Requirements: One of the following: * Licensed master's level social worker * Limited licensed master's level social worker * Licensed master's level professional counselor * Licensed master's level school social worker * Limited licensed master's level school social worker * Licensed master's level psychologist * MDE credentialed master's level School Psychologist * Board certified behavior analyst (BCBA) Expectations of a Student Support Specialist: * Exhibit strong communication skills and engage individuals and teams to build collaborative relationships; including community partners * Maintain communication and collaboration with school staff, administrators, and MTSS Coordinator in order to achieve desired student outcomes * Ability to implement and provide mental health therapy and interventions to support student success * Support the use of data-driven decision making * Possess specialized knowledge and skills to appropriately identify, assess, and provide intervention to students * Willingness to engage in ongoing learning and adapt for alignment to evidence based practices * Have an outcomes-driven approach and objectively analyzing systems, infrastructure, and individuals in the spirit of feedback and continuous improvement * Exhibit strong organizational and time management skills * Maintain all required documentation in a timely manner including required Medicaid documentation * Follow all legal and ethical requirements and guidelines and maintain the highest level of confidentiality Midland Public Schools is an Equal Opportunity Employer. The district does not discriminate on the basis of race, religion, color, sex, gender, identity, marital status, familial status, genetic information, age, weight, height, national origin, disability, or other legally-protected characteristic, in its programs, activities, or employment and provides equal access to the Boy Scouts and other designated youth groups. The following has been designated to handle inquiries regarding the non-discrimination policies: Associate Superintendent/Human Resources, 600 E. Carpenter Rd., Midland, MI 48640. The employee shall remain free of any alcohol or non-prescribed controlled substance in the workplace throughout his/her employment in the district. District administration reserves the right to alter or amend job descriptions at any time. This job is not limited to any or all of the listed qualifications or functions.