Support Jobs Near Me

Russell Tobin is looking for a Technical Support Representative based in Columbus OH for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Customer Supp/Account Rep-Sr -IT Location: Columbus OH Duration: 6 months Pay rate: $21.00/hour Executive Summary: The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first call resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Expectation of Role: • Customer Service Skills: o Demonstrate active listening in order to gain an accurate understanding of the situation o Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution o Acknowledging the sense of urgency for resolving the issue o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond timely via the chat platform to prevent delay or frustration o Clearly document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o Leverage the chat tooling and ticketing platform effectively o Provide high quality end-user technical support, related to enterprise software and hardware o Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture Carrier: o Demonstrate the ability to collaborate with others o Display a safe and positive attitude o Adhere to policies and procedures and act in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience Benefits Disclosure “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications Determines the best course of action to improve performance and efficiency of store systems, equipment and applications Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality Understands and completes proper processes when installing software Directs field personnel in installing new equipment that is going on the store network Configures and upgrades software on newly installed devices Implements software changes for fuel dispensers and fuel tanks Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras Provides troubleshooting by using remote tools connected to other legacy networks Manages multiple tickets and works them in order of emergency to lowest priority Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems Reads, interprets and follows procedures described in the internal knowledge base Provides documentation for knowledge base articles Works with third-party help desk vendors as applicable Maintains inventories and orders parts as needed Provides phone support as needed Attends training classes as required to stay current with new equipment troubleshooting procedures and technology Initiates timely communication of critical events to Store Support Team Leads Completes other duties, including special projects, as assigned by Management Education Requirements: Associate degree in Computer Networking or 2 years of related experience Specialized training in network communication, PC architecture and application support Experience Requirements: Prior help desk experience preferred Skill Requirements: Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department

*Job Title: Night Shift Data Support Analyst* *Shift:* Third Shift (12:00 AM - 8:00 AM EST) *Contract-to-hire* *Company Overview:* We are seeking a proactive and communicative individual to join our team as a Night Shift Data Support Analyst. Our data warehouse utilizes Snowflake, and we rely on Azure Data Factory (ADF) for our data pipelines. This role is crucial in ensuring the smooth operation of our data loads and monitoring alerts to maintain the integrity of our dashboards. *Key Responsibilities:* * Monitor data load scripts in Snowflake and ADF pipelines. * Respond to alerts indicating load failures or pipeline issues. * Restart services and reinitiate load processes as needed. * Follow predefined scripts to address common issues. * Escalate issues to senior developers when necessary. * Ensure dashboards are operational and address any issues promptly to minimize downtime. * Communicate issues effectively and thoroughly to team and demonstrate professional responsiveness while working remotely. *Qualifications:* * 3+ years of professional experience working in a data warehouse or in a data analyst or developer role. * Proficiency in Snowflake and SQL is required. * Experience with Azure Data Factory (ADF) is a plus. * Comfortable working third shift (12:00 AM - 8:00 AM EST) Monday - Friday. * Strong problem-solving skills and the ability to follow predefined scripts. * Excellent communication skills and a proactive approach to monitoring and issue resolution. * Ability to work independently and as part of a team. Job Type: Temp-to-hire Pay: $45.00 - $60.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Night shift Application Question(s): * Are you comfortable working night shift Monday - Friday 12 am - 8 am EST for the long-term? Work Location: Remote

Call Center Technician We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.Call Support Technician Position Description: Answer live Technical Support telephone calls in an accurate and professional manner Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures Enter all calls and transactions into a tracking database Customer Service Representative Position Description: Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures Enter all calls and transactions into a tracking database Skill Requirements: Experience in basic home networking including Wi-Fi Experience in TCP/IP and Internet applications Experience with Windows and Macintosh operating systems Ability to quickly analyze and pinpoint problems Exceptional writing skills and verbal communication skills Possess a positive, caring and helpful attitude Possess excellent telephone skills Have strong team orientation Ability to work flexible hours and weekends Position Specifics: Part-time Salary: $14.50 an hour Supplemental Pay Hourly rate with monthly performance incentive bonus Quarterly internet reimbursement If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity. Compensation details: 14.5-15 PI239be62b7e1d-29***********1

Responsibilities: Customer Support Provide comprehensive support to treasury customers, including answering questions, setting up accounts, resetting passwords, and updating agreements and transaction limits for all treasury products, including ACH Origination, Wire Origination, Remote Deposit Capture, Lockbox, Account Analysis, and other services. Serve as the first point of contact for escalated issues and provide solutions for complex customer requests or problems. Provide exceptional customer support, troubleshooting complex issues, and ensuring resolution within established timeframes. Provide demonstrations and training for customers on treasury product usage, including the installation and troubleshooting of hardware/software. Process and Compliance Perform Account Analysis review and account maintenance. Oversee the initiation, execution, and review of treasury agreements to ensure accurate and timely implementation of contracted services. Verify that contracted services are implemented within expected timeframes and accurately to ensure service fees are appropriately charged. Monitor customer accounts to ensure services are delivered as requested and comply with treasury management procedures and bank policies. Create and update department procedures and training materials to ensure team alignment with best practices. Innovation and Projects Assist with research and development of special projects, perform support functions related to departmental tasks, and frequently interact with officers and other departments. Contribute to special projects and manage departmental initiatives as assigned. Technical Skills: Proficiency in Treasury Management Systems and related technologies. Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with banking software and online banking platforms. Preferred Qualifications: 1+ years of experience in Treasury Management or operational support. Demonstrated leadership abilities or previous experience in a senior/lead role. Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP), preferred. Work Environment: Flexibility for remote work options, if applicable. Ability to manage multiple priorities in a deadline-driven, fast-paced environment.

Rapidly growing RIA looking for someone with 2-5 years of experience in back-office, clearing, and settlements. 95% work from home. Responsibilities Primary work will be to support the updating and maintenance of marketing materials, ensuring operational and trade settlements, and learning two separate trading systems. Significant growth opportunity as our firm is onboarding new clients across multiple verticals. Qualifications Trading or operational support in either an Institutional or Financial Advisory organization is a must. Strong Excel skills also a must. Solid communication skills and any experience with PowerPoint a welcome positive.

Innovate to solve the world's most important challenges As a Sr Customer Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to our customers. Your expertise and guidance will be instrumental in managing a team of support specialists, collaborating with cross-functional teams, and developing processes to improve facilitation efficiency and effectiveness. You will report directly to our Technical Support Manager, and you'll work out of our Mason, OH location on an on-site work schedule. In this role, you will impact the successful completion of projects, enhance efficiency, and contribute to the continuous improvement of processes. KEY RESPONSIBILITIES Provide technical support and guidance to customers Support parts team handling customer calls to research parts, quality defects for parts and set up shipping and returns. Work with cross-functional teams to address technical demand and resolve issues Develop and implement processes and procedures to improve facilitation efficiency and effectiveness BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. YOU MUST HAVE 3+ years of experience in customer support experience Experience with researching answers to assist customers, setting up shipping and returns of parts/products. Strong problem-solving and decision-making skills Excellent communication and people-oriented skills WE VALUE Associate's or Bachelor's degree in Engineering or a related field Experience in aftermarket parts Strong management and team management skills Ability to prioritize and manage multiple projects and tasks Customer-focused mindset and ability to build strong relationships Continuous improvement mindset and ability to drive process enhancements ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here Additional Information JOB ID: HRD260522 Category: Customer Experience Location: 7901 Innovation Way,Mason,Ohio,45040,United States Customer Experience (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Does this describe you? Do your achievements put you in the top 5% of everything you do? Are you experienced in managing and maintaining home and commercial network systems? Do you have experience in setting up and troubleshooting NVRs and physical facility access control systems like ButterflyMX? Are you known for amazing customer service, bringing patience and discretion with urgency to fix problems? Are you skilled in vendor management and ensuring smooth execution of technical projects? Are you a self-starter and relentless in pursuit of solutions to problems? If this describes you, this is your opportunity to be a part of a high growth, privately held organization who has been considered to be “The Best” in their industry. With over 400 associates we believe the #1 key to our success is our people. The Connor Group is a national leader in owning and operating luxury apartment communities. In just over 32 years, we've grown from zero to $5 billion in assets. Along the way, we've won national awards for best culture, innovation, leadership, and community involvement. Qualified candidates should possess: Proficiency in home and commercial networking systems. Experience with NVRs and physical access control systems Strong vendor management skills and project management experience. Demonstrates GRIT, which in our world is defined as passion and perseverance The successful candidate will be afforded the following opportunities: Best in the business 401(k) with company match up to 9% Excellent health benefits that start from day one, paid for by the company Ability to earn equity in the company by becoming a partner

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Support Analyst to work in Westlake, TX! The Role Fidelity's Associate Technology team builds, manages and distributes technology solutions for more than 200 local Investor Centers and 8 Regional Campuses across the United States. Our technology solutions are crucial to Fidelity's core business, ensuring our associates have access to high functioning, reliable compute and software solutions. The Value you Deliver Provide technical leadership for a dynamic team in establishing and refining associate technologies that improve our ability to deliver market leading associate technology. Foster an environment of innovation that encourage creativity and the development of cutting-edge technology solutions to meet associate and client needs Implement, maintain, and support various products used by associates in our investor and regional centers across the United States Work closely with multi-functional teams and partners to align products with overall business goals, ensuring seamless integration and mutual success Integrate activities between teams to solve problems and enhance the associate experience Advocate for production stability and supportability by working with engineering teams to find opportunities for improvements Participate in on-call rotation with other members of the team to provide outstanding support to our customers The Skills You Bring BS in Computer Science or related technical field 10+ years as a tech lead, delivering solutions and leading operations for a product or service environments including product evaluations, design, testing implementation and support 10+ years technical leadership to deliver operational excellence by upholding strong technology standards Expertise in implementing and optimizing technology and processes in a tech forward environment Proven experience in product management operations, ideally within a network, end user compute or business application environment. (network infrastructure; PC hardware and software; Business Applications like Salesforce) Outstanding communication and collaborations skills, capable of engaging effectively with various stakeholders and cross-functional teams Ability to rapidly assimilate technology solutions, business processes, goals and objectives and distill them into well-defined stories/requirements The Team Our purpose is to improve the associates experience and boost efficiency, so they can help more people. We simplify the navigation of a sophisticated IT organization across Fidelity, increase transparency to business needs, improve operational efficiency and ensure a phenomenal IT experience. Team members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned. Dynamic Working Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com (opens in a new tab) . We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at ***************. Information about Fidelity Investments At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit FidelityCareers.com (opens in a new tab) . Fidelity's hybrid working model (opens in a new tab) blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Are you someone who thrives on helping others and turning challenges into opportunities? Do you have a knack for making people feel heard and valued? If so, we want you on our team as our next Customer Support Representative! In this role, you'll be the go-to person for solving problems, answering questions, and ensuring every customer interaction leaves a lasting positive impression. Your ability to listen, empathize, and find solutions will make you an invaluable part of our team. What You'll Do: Be the friendly voice and helpful guide for customers, addressing their needs with speed and care. Troubleshoot issues, provide solutions, and turn frustrated customers into loyal advocates. Keep detailed records of customer interactions and follow up to ensure satisfaction. Work closely with your team to share insights and improve the overall customer experience. Spot opportunities to make our support processes even better-because good enough isn't good enough for us! What We're Looking For: A natural problem-solver who loves finding ways to make things right. Stellar communication skills-you know how to listen, empathize, and explain clearly. A positive, can-do attitude that shines even on busy days. The ability to juggle multiple tasks without breaking a sweat. A detail-oriented mindset that ensures nothing slips through the cracks. Why You'll Love This Role: You'll be the hero our customers rely on, making a real impact every single day. You'll work in a supportive, collaborative environment where your ideas matter. Every day brings new challenges and opportunities to grow your skills. If you're ready to be the face of exceptional customer service and make a difference in people's lives, we can't wait to meet you. Apply now and let's create amazing experiences together!

About Us: At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence. Position Overview: The Application Support Analyst will provide the technical support to end users addressing the maintenance, modification, and and implementation of enterprise wide software applications including Manhattan WMS. Work Location: The ideal candidate for this remote position will reside in one of our key markets: Scranton, PA or Tampa, FL. Work Schedule: First Shift - Monday - Friday, 8:30am - 5:00pm Work Travel: Less than 0% domestic travel. Compensation: Attractive annual salary of $64,000 - $70,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more. Responsibilities: Provide technical support to end-users, addressing software issues. Troubleshoot and resolve moderately complex problems, including those not covered by established procedures. Document and track the problem-solving process, including successful and unsuccessful solutions. Configure and implement system releases as required. Ensure high application availability. Provide training to users on the use of applications. Prepare and maintain documentation for application procedures and troubleshooting steps. Participate in or provide process customization for applications. Identify and document resolutions for recurring issues. Identify trends in training, performance, and knowledge deficiencies and communicate to management. Communicate effectively with users, IT staff, and management to address issues and provide updates. Work collaboratively with other IT teams to resolve problems. Install, maintain, and support enterprise applications. Manage support ticket queues, conduct thorough investigations, and efficiently resolve incidents and service requests. Participate in on-call rotation. Why Join Us? Innovative Environment: Work in a forward-thinking company that values creativity and continuous improvement. Career Growth: Opportunities for professional development and career advancement within a growing organization. Inclusive Culture: Be part of a diverse team that values respect, collaboration, and inclusivity. Requirements: Minimum Requirements: B.S. in Computer Science or equivalent work experience. 2-5 years of experience in supporting IT systems and applications Demonstrated experience with relevant IT systems and applications, specifically Manhattan WMS or other Tier 1 Warehouse Management Systems (BluJay, InfoLog, etc. is required). Preferred Qualifications: Ability to work with databases, including writing SQL queries. Strong ability to diagnose and resolve technical issues related to WMS (as well as other enterprise applications) and related systems. Ability to analyze complex issues, identify root causes, and develop effective solutions. Excellent written and verbal communication skills to effectively interact with users, colleagues, and stakeholders. Strong customer service skills to provide timely and accurate support to users. Ability to collaborate effectively with other team members and stakeholders. Ability to prioritize tasks, manage time effectively, and meet deadlines. #IND123 #BG Req Benefits: Medical, Dental, Vision-FSA/HSA programs available-401K with matching program-Vacation and sick time-Friendly and Open-Door culture

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative in our call center. This role involves assisting customers with inquiries, issues, and requests via phone, email, or chat in a fast-paced environment. The ideal candidate will have excellent communication skills, a problem-solving attitude, and the ability to deliver high-quality service to ensure customer satisfaction. Job Description: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include cash management products and services, online (client website) and mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to world-class service. Ability to contribute in a fast-paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Preference: College Degree Previous contact center experience

This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the Role As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences. Responsibilities: Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions Collaborate with cross-functional teams to resolve customer and partner technical challenges Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience Develop solutions using Bash, Python, JavaScript, and PostgreSQL Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement Qualifications and Requirements: Bachelor's degree in Computer Science, Engineering, or related field Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred) Knowledge of ERP systems (CRM, Accounting, Inventory, POS) Strong problem-solving skills with the ability to translate technical concepts for diverse audiences Effective communication and collaboration skills with team members, partners, and customers Nice to have: 1-3 years of professional experience (technical support preferred) Experience with Odoo or similar ERP systems Background in SaaS or startup environments Experience working with Unix/Linux platforms A proactive learning mindset with a focus on continuous improvement Additional language skills (Spanish, French, or Portuguese preferred) Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Job Description:- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Renewals & Presales Specialist Hybrid: Phoenix, AZ Renewals Support Oversee tracking of upcoming renewal opportunities, secure quotes, and distribute notifications to sales teams. Cultivate and manage relationships with suppliers and distributors for renewal contracts. Leverage data analytics to inform decision-making processes, including identifying trends and patterns in renewal contracts. Evaluate the effectiveness of renewal strategies using key performance indicators (KPIs) and metrics. Presales Support Provide expert guidance on cloud licensing options and renewals for suppliers. Oversee the setup and provisioning of Cloud SaaS service accounts and licensing. Manage client license renewal requests, quotes, and orders through various system portals and applications. Track and report on the financial status of cloud license orders and support finance teams with invoicing processes. Administer the Supplier Incentive program, including managing claims, referrals, and direct submissions to suppliers. Qualifications 2-4 years of experience in lifecycle management, sales administration, licensing administration, contract management, and/or supplier incentive management. Strong analytical skills and ability to analyze data and make data-driven decisions. Strong verbal and written communication skills. Proven ability to work independently and take initiative. Self-motivated and goal-oriented with a high level of personal accountability. Strong problem-solving skills and proactive communication. Adaptability and resilience in a dynamic, fast-paced environment. Additional Skills & Attributes Emphasis on data analytics and decision-making processes. Focus on evaluating renewal strategies using KPIs and metrics. Why work at MicroAge? At MicroAge our team members are our smartest investment-in addition to our award-winning company culture and associate engagement and recognition initiatives-our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that's landed us on the Phoenix Business Journal's Best Places to Work nine times. MicroAge Benefits-to Name a Few! · Comprehensive health, dental, vision, and 401K plans · Company paid basic life insurance, long term disability, and parental leave · Quarterly company contribution towards Health Savings Account (HSA) · Flexible hybrid work schedule · Frequent performance recognition awards · PTO and Paid Holidays · Associate Referral Bonus · Military Differential Pay for Active Military Associates Job Type: Full-time Pay: From $50,000.00 per year Benefits: 401(k) Dental insurance Disability insurance Health insurance Paid time off Vision insurance Work from home Shift: 8 hour shift

Akkodis is seeking a Commissioning Support Coordinator position for a REMOTE job with a client in is available courtesy of Akkodis. requires 1+ years experience in a past administrative and/or customer service role. Location: REMOTE Rate Range: $20.00 - $23.00 per hour. The rate may be negotiable based on experience, education, geographic location and other factors. Duration: 10+ months with strong chance of extensions and of conversion to a Direct Hire position. Job Description The CMX team is seeking temporary resources to assist with essential administrative tasks during the high activity period of commissioning. Key responsibilities include: Data and Asset Management: Handle detailed data entry for site assets, establish relationships in the network platform, manage the creation and registration of new assets such as switchgears, pads, power cabinets, and modems. Additionally, assist in asset management cleanup efforts and adjust records of existing assets. Commissioning Documentation: Download all necessary documentation from Procore, including PDM workbooks. Ensure documents are uploaded to the commissioning system and perform QA/QC to review them. Compile all necessary documents for each site in a Zip folder to Pearce or our FSE team via email. Modem Management: Handle the registration of modems in the Airvantage system. Post-Commissioning Closeout: Documentation Review: Ensure all commissioning checklists are accurately reviewed and verified. Punch-list Management: Oversee the resolution and closure of punch-list items following commissioning. NOC Coordination: Work directly with the Network Operations Center (NOC) to initiate corrective maintenance for any required repairs and re-commissioning. Final Operational Verification: Confirm the completion of all punch list items and update back-office systems, compiling and sharing final commissioning documents. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at: ****************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, shortterm disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************

The Store Maintenance Support Specialist will be responsible for managing day-to-day administrative and financial tasks, coordinating smaller projects with vendors, store team members, and other company partners, and utilizing the Maintenance portal to dispatch work orders or provide information to maintenance partners. This role requires strong organizational skills and the ability to effectively coordinate multiple projects and processes. KEY RESPONSIBILITIES: Field all incoming calls and communication from store/field team members; respond to all emails and voicemails within 24 hours. Manage special projects that require careful coordination with our vendors, various company partners, and store team members. Work in SAP to create/manage purchase orders and research invoices. Vendor management: Manage invoices and all form submission for special payments or setting up vendors in SAP. Process, code and send vendor invoices to accounting for payment. Assist with managing work order dispatch and providing information to our maintenance partners. Placing work orders for routine work. POSITION QUALIFICATIONS: High School Diploma or GED 1-3 years of related coordinator or administrative experience Retail construction experience Advanced computer skills and proficient with Microsoft Office Suite Excellent organizational, coordination, and task management skills Strong ability to work cross functional with various teams This position is a 12-month contracted role that will receive a 1099 and must be available to work hybrid on-site in the Akron, OH office.

We're on the lookout for an IT Support Specialist to join our Aurora, Ohio team! In this role, you'll be the go-to person for managing and resolving support tickets quickly and efficiently. You'll need to troubleshoot issues with ease, communicating clearly with both our internal team (who may not have technical backgrounds) and external vendors. As the IT Support Specialist you'll have a wide range of responsibilities, including user support, proactive system maintenance, equipment upkeep, network administration, server management, and ensuring the security of our tech infrastructure. As an important member of the team, you'll go where your help is needed! This may include working in an office, or out on the sales floor, maybe even in one of our distribution centers, with the occasional ability to work from home! If you're someone who thrives in a dynamic, hands-on IT environment, we'd love to hear from you! What you would do as an IT Support Specialist: Trouble Shooting + Problem Solving: Diagnose and resolve hardware, software and network problems Assist users with technical issues, offering solutions and guidance Provide technical support for computer systems, networks and peripherals Hardware and Software Management: Install, configure, and maintain computer hardware and software Set up and manage user accounts, permissions, and email systems Perform routine maintenance on hardware and software to ensure optimal performance Install and update software, drivers, and operating systems Keep track of IT inventory assets Support and Communication: Respond to tickets and requests for IT support Communicate technical information clearly and effectively to non-technical users Provide training and guidance to users on IT processes and best practices Document IT processes, procedures, and solutions for future reference Work with vendors for solutions Required for new location openings, or location upgrades Protect organizations value by keeping all information confidential Recommend computer system improvements Assist with installation of ethernet and coaxial cabling Weekly Responsibilities: Regular office hours Monday through Friday Rotating on-call shifts until 9PM nights or through weekends Ability to work during Retail Holiday weekends (Black Friday, Labor Day, Memorial Day, etc) Ability to travel regularly throughout Ohio Market, and to NY/PA location as needed Systems you'll be working with: Cloud (azure) Office 365, Sharepoint, Onedrive, Teams Active directory and azure Document retentions ERP Systems What we're looking for in an IT Support Specialist: Bachelors in Information Technology preferred, or minimum of 2 years' relevant experience with Certifications. Certifications preferred but not required. Problem Solver, Excellent Communicator, Multi-tasker Why you'll love working here: Amazing Benefits: Health, dental, vision, 401(k), PTO, and more Employee Discounts: Big savings on beautiful home furnishings Growth Opportunities: We promote from within! Team Vibe: Work alongside a supportive, experienced crew Compensation details: 55000-65000 Yearly Salary PIc29a3280d776-37***********2

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes. Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators. Flynn Panera is a franchisee of Panera Bread. Flynn Panera is built on a decentralized business model, which means that each geographic area is led by a Market Leader. Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their café. Aiding the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities. Rounding out the cafe leadership are Team Managers. We strive to hire only the best, starting with our leadership. Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. Position Description Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries. We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages. No Fryers and No Late Nights. We're known for our artisan breads, quality soups, salads and sandwiches which results in a grease and alcohol-free environment for our associates. As a manager, this means no late nights, but we do hope you're a morning person. We take pride in every aspect of our work and perform it with energy and enthusiasm. We need strong team players, with a commitment to serving our guests and creating the warm and friendly atmosphere that Panera is known for. As a Retail Team Member, you will be responsible for the providing excellent customer service for our guests while ensuring a clean, fast, and friendly café environment. A Retail Team Member is trained to listen to our guest's needs, and deliver it - fast, accurate and with a friendly smile. What else is in it for you? A lot! Competitive pay, meal discounts, insurance options, daily pay program, career growth opportunities and flexible scheduling. We're passionate about you and want you on our team! Physical Standards: - Must be able to stand and exert well-paced mobility for up to ten (10) hours in length. - Must have the ability to safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight. - Must be able to read and write to facilitate communication. - Must possess finger and hand dexterity for using small tools and equipment. The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation. This may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs. Flynn Panera, reserves the right to revise this at any time. This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time. Why Work for Flynn Panera? Flynn Panera is a growing franchise within Flynn Group that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to their fullest potential within a culture you won't want to quit! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!