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What is a support and how to become one
A support position is any job where an individual provides assistance and guidance to clients or customers. They may work in various industries such as IT, healthcare, or customer service. The support's main role is to troubleshoot problems and provide solutions to clients or customers. A support must possess excellent communication skills, patience, and a positive attitude. They must also have a thorough understanding of the product or service they are supporting.
Avg. Salary $36,227
Avg. Salary $59,228
Growth Rate 10%
Growth Rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.59%
Black or African American 11.01%
Hispanic or Latino 16.17%
Unknown 5.37%
White 56.45%
Genderfemale 48.65%
male 51.35%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
What are the pros and cons of being a Support?
Pros
Opportunity to help people
Chance to learn new skills
Possibility of flexible working hours
Option to work remotely
Potential for job stability
Cons
Can be stressful dealing with difficult customers
May have to work long hours or weekends/holidays
May require working in shifts
Potential for burnout due to high volume of work and pressure to meet targets
Limited opportunities for creativity or innovation in the role
Support career paths
Key steps to become a support
Explore support education requirements
Start to develop specific support skills
Skills 
Percentages Customer Service 38.22% Cash Management 23.90% Customer Satisfaction 22.62% HR 2.76% Inventory Control 1.93% Complete relevant support training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New supports learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a support based on U.S. Bureau of Labor Statistics data and data from real support resumes.Research support duties and responsibilities
- Manage SharePoint site user access using ITSM ticketing system, efficiently handle 3 plus trouble tickets daily.
- Manage office LAN, instituting daily backups of all corporate documents, network-wide virus protection, and firewall security.
- Prepare and maintain production reports in excel, access, and PowerPoint.
- Train physicians on how to effectively use CPOE - order entry and order set.
Prepare your support resume
When your background is strong enough, you can start writing your support resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Support Resume templates
Build a professional Support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Support resume.
Apply for support jobs
Now it's time to start searching for a support job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Support Job
Are you a Support?
Share your story for a free salary report.
Average support salary
The average Support salary in the United States is $36,227 per year or $17 per hour. Support salaries range between $24,000 and $54,000 per year.
What Am I Worth?
How do supports rate their job?
Support reviews
You get to help a lot of people in many different ways as well as learning new things about technology
Helping special needs adults read , write and do math.
Lifting wheelchair bound individuals to change pull ups and pampers, cleaning bowel movements. No support from leadership when problems arrive. Over crowding classrooms which causes stress to staff and individuals.
I enjoyed the satisfaction of assisting customers and solving problems
Search for support jobs
Updated January 8, 2025
