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Store Owner skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical store owner skills. We ranked the top skills for store owners based on the percentage of resumes they appeared on. For example, 26.1% of store owner resumes contained customer service as a skill. Continue reading to find out what skills a store owner needs to be successful in the workplace.

15 store owner skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how store owners use customer service:

Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems.
Handled inventory, bookkeeping, provided excellent customer service in addition to maintaining a clean and orderly environment.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how store owners use product knowledge:

Shared product knowledge and personal recommendations to assist customers' decision-making.
Achieved established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how store owners use payroll:

Prepared payroll accounts and reconciled bank statements.
Initiated and implemented computer based payroll system.

4. Store Merchandise

Here's how store owners use store merchandise:

Conceptualized store renovation, ordered store merchandise, set product stock levels and managed store daily.
Order, receive, inspect, and store merchandise, materials, and supplies.

5. Inventory Control

Here's how store owners use inventory control:

Performed all owner/business manager duties including developing budgets, compiling daily/monthly/yearly financial reports, banking and inventory control.
Implemented and maintained inventory control system and extensive customer data base.

6. Retail Store

Here's how store owners use retail store:

Demonstrated effectiveness by building positive community rapport and client relationships as a trusted Retail Store Owner.
Located for purchase and merchandised mid-century modern furnishings for retail store.

7. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how store owners use retail sales:

Established and operated internet retail sales company.
Coordinate corporate sponsored events, track inventory/retail sales, manage business finances, oversee shipping, and provide customer relations.

Select Skills To Add To Your Resume

Customer Service

Product Knowledge

Payroll

Store Merchandise

Inventory Control

Retail Store

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how store owners use pos:

Designed an entirely new POS system and employed it to enable us to track sales and other parameters in every category.
Maintained POS system, shipping, receiving and shrinkage/inventory loss.

9. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how store owners use loss prevention:

Answer directly to Operation Supervisor and Loss Prevention Supervisor.
Achieve sales, profit and loss prevention goals.

10. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how store owners use human resources:

Managed all operations of specialty retail shop including sales, advertising, human resources, marketing, and accounting/bookkeeping.
Full store operations in retail including purchasing and sales, accounting, marketing, human resources.

11. Ebay Store

Here's how store owners use ebay store:

Created and managed eBay stores selling products for Habitat for Humanity Orlando and Gold N Time Jewelry.
Create & maintain a successful EBAY store.

12. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how store owners use sales floor:

Maintained a polished sales floor designed to meet customer demand and create excitement about upcoming travels.
Handled sales floor visual improvement project.

13. Customer Relations

Here's how store owners use customer relations:

Developed business and repeated sales through wholesale and distributors and customer relations.
General advertising for improved customer relations and profit.

14. Jewelry

Jewellery comprises of ornamental items worn for intimate adornments, such as rings, necklaces, earrings, brooches, pendants, bracelets, and cufflinks. Jewellery can be fastened either to the clothes or the body. Jewellery is classified into precious jewellery and fashion jewellery based on the material used for making it.

Here's how store owners use jewelry:

Communicated with various wholesalers that dealt with fashion jewelry and accessories.
Owned and operated a brick and mortar retail and jewelry store and eventually moved the store online.

15. SEO

Here's how store owners use seo:

Content writing for publications, such as, SEO News and Article Trader.
Content and social media marketing SEO Google analytics Email marketing

What skills help Store Owners find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of store owner skills to add to your resume

The most important skills for a store owner resume and required skills for a store owner to have include:

Customer Service
Product Knowledge
Payroll
Store Merchandise
Inventory Control
Retail Store
Retail Sales
POS
Loss Prevention
Human Resources
Ebay Store
Sales Floor
Customer Relations
Jewelry
SEO
Inventory Management

Bank Deposits
Business Plan
Facebook
Customer Complaints
Sales Reports
Store Sales
Trade Shows
Market Research
Customer Inquiries
Financial Statements
QuickBooks
Store Management
Vendor Relations
Sales Associates
Business Operations
Sales Tax

Sales Promotions
A/P
Twitter
Business Management
Financial Objectives
Product Line
Business Development
Retail Business
Convenience Stores
Groceries
Store Layout
Gift Shop
Store Inventory
Window Displays

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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