Customer Service Manager
Store Manager Job 24 miles from Wheeling
Job Title: Customer Service Manager
Reports to: Technology Sales & Services Manager
Job Type: Full-Time
FLSA: Exempt
The Customer Service Manager for the Technology Sales & Services department is responsible for assisting Customer Service Managers and Technology Sales & Services Managers as needed with customer service duties related to internet and technology services for exhibitors and/or show management.
Key responsibilities include:
· Assists in answering incoming customer calls and offers resolution to customer problems, acting as a source of information for customers in resolving their complaints.
· Assists in performing event preparation duties, including making calls to customers, marking and coloring floor plans and preparing flyers.
· Assists in setting up a Service Desk including organizing inventory, connecting all equipment, operating all Service Desk equipment.
· Assists in performing all floor duties including preparing soft sheets, distributing all event materials, interacting with customers and trade foreman, reading floor maps/prints, identifying problems with troubleshooting event floor and communicating effectively with Service Desk/Show Management.
· Assists in performing invoicing and collection, resolving disputes and unfavorable survey results, proper handling of payments received and closing out of event as needed and/or directed.
· Assist in performing desk duties, including operating all equipment, identifying floor ports and services available by building.
· May act as a lead on small shows.
· Performs other duties and assignments as requested.
Qualifications:
· 1-3 years' experience in a customer service/hospitality role
· High School diploma or equivalent. Bachelor's degree in business related field preferred.
· Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment and hospitality industries.
· Demonstrated ability to work with customers to answer questions and handle concerns or disputes in an empathetic and positive manner.
· Ability to work event nights, weekends and holidays as required.
· Basic understanding of telecommunications, internet services and other event related technologies preferred.
· Proficient in MS Office Suite. Previous use and proficiency with Ungerboeck Event software preferred.
· Excellent verbal, written and communication skills.
NOTE: Selection will be based on an evaluation of applicants' training, skills and experience.
Pay
$55,000 - $65,000
Job Type
Full-time
Shift Schedule
Days may vary; based on business demands
Work setting
In person office environment
Benefits:
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Long-Term Disability Insurance
Deferred Comp & Matching
PTO
“EQUAL OPPORTUNITY EMPLOYER”
Customer Service Manager
Store Manager Job 24 miles from Wheeling
Operations Manager /Customer Service Manager
Metals/International Conglomerate
Chicago, Ilinois Location-Hybrid
$85000-100,000 + Bonus/Great Benefits!
This position is responsible for managing and monitoring inside sales staff involved in the Import and domestic trading business as well as the Value Added/Demand Chain Management Business - including activities such as customer service, inventory management, invoicing, accounts payable, compliance, contracts and management reporting. The incumbent may also be responsible for administration of incumbent's own business transactions.
POSITION RESPONSIBILITIES
Sets principle goals and job descriptions for team members, and regularly monitors, evaluates and provides feedback on staff member's performance (i.e. customer service and documentation). Assesses ongoing staffing needs. Trains and assigns mentors to new staff members.
Develops and implements strategic plans to improve customer service and accommodate corporate goals.
Monitors work and deliverables of the group and deals with issues as needed. Ensures that work is performed and completed in an efficient and timely manner and meets customer needs and corporate quality standards. Provides input and makes decisions on issues related to standards.
Prepares or oversees preparation and presents periodic reports on inventory positions, inventory turns, recent shipment trends, business trends, service trends, system needs, inventory reconciliation updates.
Assists Sales Administration staff with maintaining relationships. Investigates and assists in resolving customer complaints and issues.
Assigns accounts to Sales Administration staff based on forecasted customer business activity and monitors staff workload - adjusting as necessary.
Keeps abreast of all trends, new products and general economic conditions in the industry.
May be responsible for researching a price structure which requires analyzing production and transportation costs in relation to the selling price. Assures completion of all documentation in accordance with SOP's and compliance requirements.
Participates in projects as needed.
REQUIRED SKILLS/COMPETENCIES:
Knowledge Areas:
Ability to organize, assign, schedule, manage and report on the work of the group
Strong customer service orientation
Ability to understand basic accounting principles
Ability to document the functions, policies, workflows and standards of the group
Ability to deal effectively with people in various job capacities
Strong managerial skills (experience or aptitude for)
Excellent problem-solving and communication skills
Excellent project coordination skills, ability to manage multiple projects simultaneously
Technical / Communication Skills:
Bachelor's degree or equivalent experience
Strong knowledge of computer software applications
Microsoft Windows & Office suite - Excel, Word, and Outlook
Excellent written, oral communication and organizational skills required
Excellent project coordination, organization and leadership skills
Strong communication and technical skills
Team oriented and self starter
Must be able to manage multiple projects under time constraints
Experience with a top-tier multi-national trade services organization
Experience:
Minimum five (5) years' experience or a combination of training and experience which indicates the ability to do the job
Experience in corporate databases
Experience in SAP environment preferable
Customer Service Manager
Store Manager Job 11 miles from Wheeling
UPTIVE, an innovative and advanced provider of Industry 4.0-related quick-turn custom manufacturing services with a comprehensive suite of both additive and traditional manufacturing technologies, is actively seeking a Manager of Customer Service & Account Management at UPTIVE's HQ in Libertyville, IL. As the Manager of Customer Service & Account Management, you will lead a team of on-site and remote Customer Service Account Managers to ensure our valued customers receive seamless experience throughout all stages of the customer journey by acting as an ambassador for UPTIVE's differentiated service model. The Manager of Customer Service & Account Management will work closely with the Director of Sales Operations and other functional leaders, as well as commercial leaders across the platform, to design and execute a best-in-class customer support and development strategy that fosters customer relationships, enhances satisfaction, and drives business growth. The ideal candidate will possess strong communication skills, leadership capabilities, keen attention to detail, and the ability to work efficiently in a fast-paced environment. This person should be solution-oriented and eager to learn a complex business.
Responsibilities:
· Lead a team of on-site and remote Customer Service Account Managers to provide proactive and exceptional customer service for UPTIVE customers.
· Manage day-to-day operations and all escalated matters, in partnership with the Sr. Customer Service Account Managers, for the Customer Service Account Management team.
· Lead, coach and develop Customer Service Account Managers on an ongoing basis to ensure that all employees succeed in meeting individual performance and development goals.
· Partner with executive leadership to implement standard operating procedures and continuous process improvement for customer service operations.
· Assist customers with escalated inquiries regarding product and service, ensuring a high level of satisfaction and resolution.
· Communicate effectively with team members and customers to resolve issues promptly.
· Collaborate with executive leadership, sales, and/or other departments to resolve ongoing customer issues, streamline customer processes and improve overall efficiency.
· Develop, participate in, and lead training sessions to enhance product and process knowledge and service skills.
· Model and provide outstanding customer support via phone, email, and occasional in-person meetings.
· Resolve customer conflicts and handle escalation procedures, as needed.
· Record, log, and track all customer service-related data for accurate reporting in UPTIVE ERP and CRM systems.
· Deliver weekly, data-driven reports to department and executive leadership teams.
· Other duties as assigned.
Qualifications:
· Education: Bachelor's degree in business, engineering, manufacturing, or related field
(preferred).
· Minimum of 1 years' experience in rapid manufacturing or a similar sector.
· Minimum of 5 years' experience in customer relationship management / customer service.
· Minimum of 3 years' experience in a team leadership and/or development role.
· Familiarity with additive and traditional manufacturing processes, industry norms, techniques, and best practices.
· Attention to detail and ability to manage multiple customers simultaneously.
· Problem-solving mindset and ability to thrive in a fast-paced, dynamic environment.
Moving & Storage Operations Manager
Store Manager Job 24 miles from Wheeling
Moving & Storage Operations Manager - Chicago, IL
Become a Moving & Storage Operations Manager for a top moving and relocation company in Chicago, Illinois! In order to guarantee smooth residential and business relocations, you will be in charge of logistics, personnel management, and operational effectiveness. For a meticulous professional with moving industry experience, this is a great chance to boost client satisfaction and operational performance.
What You'll Be Doing:
Oversee daily operations to guarantee efficiency, safety, and excellent service in all moving activities.
Manage staff scheduling by allocating team members to jobs while increasing efficiency and lowering costs.
Dispatch staff, assign daily tasks, and troubleshoot unexpected issues.
Supervise warehouse operations, including tracking shipments and maintaining seamless storage procedures.
Manage all aspects of HR, including hiring, disciplinary actions, and terminations.
Enforce safety policies to ensure adherence to legal and operational norms.
Monitor key performance indicators (KPIs) to ensure profitability and operational success.
Collaborate with executives to create strategic plans for continual process improvement.
Effectively communicate with clients and staff to resolve service difficulties.
Ensure that all moving equipment and vehicles are well-maintained and meet safety requirements.
To maintain company standards, conduct frequent employee training and meetings.
Keep accurate records and reports on operational performance.
What We're Looking For:
Prior experience in the moving and relocation industry is essential.
Strong problem-solving skills and the capacity to make sound decisions under duress.
Ability to function autonomously in an autonomous setting.
Management of different teams requires excellent leadership and communication abilities.
Excellent attention to detail and organisation skills.
A bachelor's degree is strongly preferred, with a business-related major a plus.
Proficiency with Microsoft Office applications such as Word, Excel, and email.
Interested? Reach out to Alchemy Global Talent Solutions today!
Cluster Operations Manager
Store Manager Job 24 miles from Wheeling
Cluster Operations Manager - Chicago, IL - Up to $160k + Bonus
Our client, a prestigious upscale hotel group, is seeking a Cluster Operations Manager to oversee the seamless operation of four properties. This role requires a dynamic leader with a passion for hospitality excellence, ensuring top-tier guest experiences while driving operational efficiency. It's an exciting opportunity to manage multiple locations, optimize performance, and elevate service standards across the portfolio.
Perks
Competitive Salary between $140,000 and $160,000
Achievable bonus scheme
Extended benefits, 401k and PTO
What they are looking for:
Proven experience managing multiple properties within hotel operations.
Strong attention to detail with a focus on operational excellence.
In-depth understanding of NOI profitability, budgeting, and financial performance.
Proficient in computer systems, with preferred experience in hotel information systems.
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com
Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!
Gateway Operations Manager
Store Manager Job 24 miles from Wheeling
Job Title: Gateway Operations Manager
Reports to: Director, Transportation
Job Status: Exempt, Full Time
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!
Position Summary
The Gateway Operations Manager oversees Sortation Center (3PL) operations and manages First, Middle, and Final Mile supplier operations within the gateway. This role is responsible for supplier performance, process improvements, and operational efficiency while representing corporate leadership in the field. Key areas of ownership include root cause analysis, KPI management, supplier relationships, and project execution.
Job Responsibilities
Oversee 3PL Sortation Center operations in Vernon, CA, ensuring efficiency, compliance, and performance.
Manage First, Middle, and Final Mile supplier operations, ensuring seamless execution and performance optimization.
Track and improve key metrics: On-Time Performance (OTP), Sortation Throughput, Dwell Time, and Cost per Unit.
Conduct root cause analysis (RCA) and develop corrective action plans (CAPs) to drive operational improvements.
Lead daily/weekly business reviews (WBRs), providing insights and action plans to leadership.
Build and maintain strong supplier relationships, meeting weekly to drive accountability and performance.
Implement process improvements and new programs, focusing on efficiency, cost reduction, and scalability.
Represent corporate leadership onsite, ensuring alignment between strategic initiatives and operations.
Job Requirements
Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred.
5+ years in transportation, logistics, or supply chain operations.
Experience managing Sortation Centers (3PL) and supplier networks.
Strong analytical skills in KPI tracking, RCA, and performance management.
Expertise in supplier negotiations, process improvement (Lean, Six Sigma), and project management.
Proficiency in TMS, data analytics tools, and reporting dashboards.
Pay
Annual Base: $ 80,500-127,600
Work Environment
Onsite role at 3PL Sortation Center
Weekly supplier meetings as per standard cadence.
May require evening, weekend, or on-call availability
Assistant Store Director
Store Manager Job 24 miles from Wheeling
At Tony's Fresh Market, how we work is defined by shared values that include absolute integrity, respect, and collaboration. But it's more than that, it's smart and highly driven people united in purpose to serve one another.
Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.
POSITION SUMMARY:
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with employees, vendors, buyers, and district directors. Supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
What you'll do...
Drive the financial performance and sales of the store by reviewing and evaluating P&L (Profit & Loss) statements;
Manage and assist in budgeting, forecasting and controlling expenses to confirm they are indexed to sales;
Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes;
Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
Model and demonstrate exceptional customer centered standards to store associates by following and training the Clean, Fast, & Friendly service model;
Manage, support and ensure customer needs, complaints, and issues are successfully resolved;
Develop and implement action plans to correct deficiencies;
Provide process improvement leadership to ensure a high-quality customer experience.
Lead management team effectively by touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction;
Introduce and lead company change efforts; and providing clear expectations and guidance to implement business solutions.
Qualifications/Requirements:
High school diploma/GED, 3-5 years in supermarket industry and completion of management training program, or equivalent combination of education/experience
Effective leadership, interpersonal communication, and customer service skills
Ability to work in a fast-paced environment; strong time management skills
Sound judgement/problem solving and decision making skills
Ability to create operating budgets/financial forecast
Comprehensive knowledge of store operations and human resource functions
Full-time benefits:
5 day work week
Bonus potential of 10k a year
401K with up to 6% of pay match (invited to enroll after a year)
Health, Vision, and Dental Insurance (invited to enroll after 60 days worked)
Paid vacation and 2 personal paid days
Main Holidays OFF and paid
Required Travel: open to transfer to any Tony's Chicagoland location
Position Type: salaried employee
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
Disclaimer:
Pay scale $30.00-30.00
The pay scale above is the hourly wage range that the Company reasonably expects to pay for this position. *Manager roles have a bonus target potential paid out quarterly based on company results/metrics.
Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. The Company offers competitive medical, dental, vision, and supplemental benefits to its team members. Team Members are also able to participate in the company's 401k plan that includes a safe harbor match. This information is provided to applicants in accordance with IL Senate Bill HB2139 and state and local minimum wage standards.
Operations Manager
Store Manager Job 17 miles from Wheeling
/Summary:
The Operations Manager - Liquids will oversee the processes and transactions occurring at their assigned location(s); particularly this positions guides receiving, fulfillment, distribution, put-away, pulling, packing, and shipping activities. Ensures facility capacity is used to its maximum footage value and incorporates resource efficiency (both labor and material) to support profitability goals.
Visual Pak Companies is an Equal Opportunity Employer. Visual Pak does not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs
.
Direct and Indirect Reports:
Multiple Shift Managers
Production: Inventory, Quality, Blending, Sanitizing, Safety
Office Staff - Customer Service Representatives, Inventory Control Associates. Planners, etc.
Knowledge-Skills-Abilities:
Education:
Bachelor's degree in Business Administration, Logistics or related field required or equivalent work experience in specific background.
LEAN, Six Sigma, Continuous Improvement, Process Engineering certifications highly desired.
Experience:
7 years of warehouse and distribution operations management with multiple location responsibility.
Highly desired is LIQUIDS production, filling (various containers), packing, and distribution experience.
Most recent experience (3-5 years) with contract packaging related industries.
Must have prior demonstrated success with P&L or cost center control accountability.
Self-motivated initiative to take action, achieve results, think creatively, work efficiently and competently.
Analytical thinking mindset that identifies tactical solutions quickly and with P/L effect awareness.
Practiced people-focused leadership abilities to gain trust, provide direction and delegate responsibly.
Passionate about people development so as to cultivate staff talents and strengths, motivate successfully to reach potential, display commitment to their workforce, and seek continuous improvement of their own management skills and participation as a team member.
Up to date compliance and best practices of safety programs relating to the level of this position, and having at least 3 years of proven operational oversight of safety programs.
Current AIB competency and best practice proficiency expected, with a relevant quality background required, such as food quality. Transferable ISO certification helpful.
Technology/Software:
Must be proficient in Microsoft office, including Excel (recent versions necessary).
Experience with Warehouse Management Systems (WMS): use, implementation, selection, and training.
Solid capability with warehouse automation and material management: RFID, conveyor, and material movement (fork lift, pallet jacks, staging, and efficient flow of goods in and out).
Communication:
Communication skills including the listening to others, processing information and expressing them self effectively verbally and in writing.
Proven presentation skills, whether information based (reports and visuals) or verbally explaining the best and purposefulness of the business capability (3PL).
Strengths having to do with relationships so as to utilize abilities to build personal rapport and facilitate team success. Able to engage others, particularly clients, to support business relationships and foster new ones.
Client interface so as to create trust and confidence in the organization's offerings and reliability to meet their needs.
Physical Capabilities (add lines as needed)
Strength:
Fortitude to be present at various shifts: 1st, 2nd, 3rd, or weekends as necessary for business needs.
Movement:
Regularly stands; walks; sits; uses hands to type, grasp/handle, or reach with hands and arms. May need to stoop, kneel or crouch.
Hearing:
Work is performed is a warehouse/distribution center setting with moderate noise; required to talk or hear.
Vision:
Utilizes close vision, distance vision, peripheral vision and depth perception.
MISCELLANEOUS
Travel:
Percentage fluctuates; mostly local but could expand.
Vehicle:
Prefer that individual has their own vehicle; there is a travel policy for expense support.
Position Responsibilities-Tasks-Deliverables
An individual must be able to satisfactorily perform each essential duty listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
All duties as assigned AND the following specific activities.
Complete responsibility and oversight for all facilities transactions, activities, safety, quality, best practices, and exceptional customer experience.
Maximizes task efficiencies using metrics; improves operational performance.
Ensures regular communication and execution of all key performance indicators. Includes, but not limited to monthly site visits and quarterly business reviews with leaders.
Ensures compliance to all safety policies.
Coordinates staffing and operational needs in conjunction with Corporate Human Resources: hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.
Expected to be self-motivated and directed for learning and staying up to date on best practices relating to this position and how it supports the total success of the organization.
Provides location specific information to appropriate Company personnel in order to maintain effective communications related to competitor actions and partner activities.
Plans, implements, monitors, evaluates and coordinates all activities to achieve the budgeted sales, pricing, and gross margin objectives and goals assigned.
Communicates with all necessary parties to handle any escalated account service issues or complaints.
Oversees and maintains procedures for ensuring direct reports have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
Directs, coordinates, and assigns work activities to all direct reports in assigned region and monitors, reviews and evaluates work product, methods, and procedures of those employees.
Compliance and site-level accountability to all safety programs, policies and procedures.
Performs miscellaneous duties and projects as assigned and required.
Key Performance Indicators (KPIs)
On-going outcome that is measurable
Inventory accuracy
On-time shipping percentage
Order accuracy/success rate
Operates a SAFETY practiced facility(ies) as measured by WC, and EHS standards.
Maintains or exceeds necessary certification or quality standards for the organization or for the client.
Provides valuable contribution to P/L objectives as assigned.
Area Operations Manager
Store Manager Job 24 miles from Wheeling
Operations Area Manager
About Us:
Amata is a Full-Service Administrative Solution for Legal Professionals. We are a fractional support services company providing professional service firms with flexible staffing solutions and alternative office options. Our promise is to strengthen business operations, through structure, people, and services.
Our vision is to support more law firms with flexible office and staffing options than any organization in the world.
Job Summary:
The Operations Area Manager will be responsible for managing and optimizing operations across multiple locations within the Chicagoland area. This role requires a strategic thinker with strong leadership skills, a passion for developing team members, and the drive to succeed in a world-class operation.
Responsibilities will include the following:
Area Management: Oversee center operations across multiple locations, ensuring client satisfaction, efficient workflows, a positive working environment for all employees, and a clean and organized work environment.
Client Communication: Work with staff to communicate effectively with clients, ensuring client satisfaction. The person in this position will be responsible for managing and closing prospect leads and for expanding services to existing clients through the center teams.
Team Leadership: Lead, mentor, develop, and inspire a team of managers, supervisors, and staff, fostering a positive and productive work environment and help develop a winning company culture.
Performance Monitoring: Monitor, analyze, and manage to target performance metrics, identify trends, areas for improvement, and recognize employees for work well done.
Budget Management: Manage assigned budgets, making sure staff billing is accurate and complete and vendor costs are managed within budget.
Vendor Coordination: Work with existing vendors to hold them accountable to contracted services and seek out new vendors when needed.
Stakeholder Collaboration: Collaborate with cross-functional teams and stakeholders to achieve organizational objectives and drive continuous improvement.
Reporting: Prepare and present timely reports and performance data on operational performance, including key performance indicators, to senior management.
Ideal candidates possess the following skills:
Leadership Skills: Proven leadership and team management skills, with the ability to inspire and motivate teams, creating a positive and productive work culture.
Analytical Skills: Experience with analytical and problem-solving, with a focus on data-driven decision-making.
Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly in person, on the phone and through written communication.
Interpersonal Skills: Demonstrable experience bringing teams together to work on projects and support each other.
Adaptability: Ability to thrive in a dynamic and fast-paced environment, with a proactive and flexible mindset.
Technical Proficiency: Proficiency in using relevant software and tools for operations management.
Critical Thinking Skills: Able to objectively question, analyze, interpret and evaluate issues before forming a judgment.
Resilience: Ability to bounce back from setbacks and challenges.
Requirements:
Access to reliable transportation to travel between locations
Have a valid and current Notary Stamp or the ability to become a Notary within six months of hire
Experience: Minimum of 5 years of experience in operations management, with a proven track record in a leadership role.
Education: Bachelor's degree in business administration, Operations Management, or a related field or equivalent work experience.
Restaurant General Manager
Store Manager Job 24 miles from Wheeling
Seeking a passionate and experienced General Manager to lead the team at an upscale casual dining establishment in downtown Chicago, IL. If you have late-night experience and enjoy a popular, trendy, upscale atmosphere where you can be the life of the party and collect a paycheck, this could be a perfect fit for you! We are looking for a strong leader who can be firm but fair and enjoys building rapport with guests. There is also a significant opportunity for advancement and growth - including an opportunity to become a partner!
Annual Compensation: $95,000 - $100,000 base + 40% bonus potential + comprehensive benefits package
General Manager Qualifications:
5+ years of experience in full-service restaurant management
Energetic and hospitality-minded personality
Reliable and able to work when needed.
Strong leadership and communication abilities, with a talent for motivating and developing teams
Expertise in supervising staff and filling in where needed
Ability to work in a fast-paced environment while maintaining composure and attention to detail
If you're interested in learning more about this wonderful opportunity, please apply today with an updated resume.
Only qualified candidates will be contacted.
Business Manager - part-time
Store Manager Job 24 miles from Wheeling
About Us:
Donna Mondi Interior Design, recognized as one of the "Top 100 Designers in the World" by Andrew Martin, is a premier interior and product design firm with offices in Chicago and Denver. Led by the talented and experienced interior designer Donna Mondi since 2001, the firm is passionate about crafting interiors that capture the essence of luxury while remaining functional and livable.
At Donna Mondi Interior Design, we firmly believe that each home should reflect the personality and lifestyle of its inhabitants. We adopt a collaborative approach, working closely with clients, architects, and craftsmen to produce distinct and exclusive residences. Innovation serves as a cornerstone for the firm, as we actively explore the world for inspiration and resources that set our work apart from the ordinary. We aspire to create spaces with a soul, blending architectural and aesthetic elements that elicit emotions as one travels through them.
Position Overview:
As the part-time Business Manager, you will play a crucial role in the operations of our interior design firm. The ideal candidate will bring both strategic and operational expertise to the table, with a strong understanding of working in a creative service-based business. This role is not day-to-day bookkeeping; the focus is financial oversight, reporting and managing of time billing and client invoicing
Key Responsibilities:
Business Operations: Working with the owner overseeing the business operations of the firm, ensuring efficiency and alignment with business objectives.
Financial Management: Manage the firm's financials, including budgeting, invoicing, and accounts payable/receivable. Provide regular financial reports and insights to the leadership team. Oversight on payroll, working with our payroll vendor.
Client Relations: Serve as a point of contact for clients regarding project billing, contracts, and payments. Ensure clear communication and smooth financial transactions.
Human Resources: Assist in employee management tasks, such as onboarding, time tracking, and team communications.
Business Development Support: Assist with the preparation of proposals, presentations, and contracts for new business opportunities.
Vendor Relations: Manage relationships with suppliers, contractors, and service providers. Ensure timely procurement of materials and services.
Building management support: Oversee leases with building businesses/tenants, insurances for the firm, and communication with building vendor and tenants
Business Management: Working with the owner, lead creation and oversight of our business plans.
Qualifications:
Minimum of 5 years of experience in business management, operations, or project management, preferably in the interior design, architecture, or creative industries.
Strong understanding of financial management, including budgeting, invoicing, and basic accounting practices.
Experience with project management software and accounting tools. Experience with Notion is a plus.
Excellent organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment, a strong sense of urgency for follow-through
Ability to work independently with minimal guidance, excellent work ethic.
Strong communication skills, both written and verbal, with the ability to work effectively with clients, vendors, and internal teams.
Ability to handle confidential information with discretion and professionalism.
Self-motivated, proactive, and able to work independently as well as part of a small, collaborative team.
Familiarity with interior design processes and terminology is a plus but not required.
Knowledge of and/or experience with EOS.
Personable, energetic and adaptable and alignment with our core values.
Able to use discretion with confidential information.
Work Schedule & Compensation:
This is a part-time position, approximately 20 hours per week. Flexible hours are available to accommodate your schedule.
Competitive hourly rate based on experience.
Position is hybrid: In the office at least two days (16 hours) per week and the other hours can be from home.
How to Apply:
Please submit your resume, a brief cover letter and references to ******************* with the subject line “Business Manager Application - [Your Name].”
In your cover letter, please include a few sentences about why you're interested in working with us and how your experience aligns with the position.
Operations Manager
Store Manager Job 17 miles from Wheeling
Anatol Equipment Manufacturing Co. is a growing, international company that manufactures cutting-edge equipment for the textile screen printing industry. In 2014, we introduced the industry's first widely-produced, industrial-grade, all-electric press. Today, Anatol Equipment Manufacturing remains one of the world's leading screen printing equipment manufacturers with our machines in over 70 countries. As we continue to grow, we are looking for an experienced professional with management in service, warehouse, and logistics teams to join us as an Operations Manager.
Key Responsibilities
Monitor operational performance and prepare regular reports for senior leadership. Assist with budget planning and cost control initiatives for the warehouse and logistics functions.
Oversee in-house service team with their daily tasks, including service tickets, ordering parts, testing, training, and proper documentation.
Ensure service orders are successfully resolved by meeting customer satisfaction needs, as well as company productivity and profitability needs. Ensure that equipment performance issues are documented and presented internally to the appropriate groups when necessary.
Manage escalated customer problems through coordinating efforts of various functions, i.e. engineering, manufacturing, parts, sales, etc.
Standardize all processes and procedures to ensure consistency in performance and customer satisfaction.
Monitor and control service technician costs to ensure budgetary compliance.
Oversee technician and logistics teams with quoting, scheduling, dispatching, customer communication, and billing.
Monitor all aspects of warehouse operations, including receiving, storing, and shipping inventory. Ensure the efficient handling of equipment, adherence to quality standards, and compliance with regulatory requirements.
Collaborate with cross-functional teams to design, implement, and continually improve warehouse and logistics processes, ensuring the highest standards of efficiency, safety, and quality.
Oversee inventory control processes, ensuring accurate stock levels.
Manage, mentor, and develop a team of warehouse and service personnel, providing guidance and fostering a culture of accountability, teamwork, and continuous improvement.
Ensure the warehouse environment meets all safety standards and regulatory requirements. Conduct regular safety audits and training sessions to minimize workplace risks and improve safety compliance.
Qualifications
5+ years of management experience in service, operations, or warehouse teams
Exceptional leadership and the demonstrated abilities to manage a team, maintain excellent customer relationships, and be both timely and responsive to internal and external needs
Proven experience growing the size and technical ability of a service department, including leading a team of traveling service technicians
Strong problem-solving skills and the ability to identify opportunities for continuous improvement
Strong communication skills, both written and verbal, with the ability to engage with stakeholders at all levels and effectively manage cross-functional collaborations
Knowledge of service and warehouse operations, including scheduling, receiving, inventory management, order fulfilment, shipping, and distribution
Good interpersonal skills and the ability to successfully handle a multi-tasked role
This position will be in-office Monday-Friday 7am-4pm CST at our U.S. headquarters located in Waukegan, Illinois.
Compensation
Base salary range between $70,000 - $80,000 based on experience
Health insurance through Blue Cross Blue Shield with an employer contribution of $300 per month
Simple IRA with employer match up to 3%
16 days of paid time off in addition to 11 paid holidays per calendar year
Summer hours between Memorial Day and Labor Day
Jewelry Retail Manager
Store Manager Job 5 miles from Wheeling
About Us:
European Jewelry & Co. is an owner-operated fine jewelry boutique with over 25 years of experience. We specialize in diamonds, custom design, and expert jewelry repairs. Known for our personal touch, attention to detail, and strong customer relationships, we are dedicated to creating an elevated and welcoming experience for every client.
Job Description:
We are looking for a driven and experienced Jewelry Store Manager to lead our team, grow monthly sales, and help take our store to the next level. The ideal candidate is proactive, sales-focused, and passionate about both jewelry and customer experience. This is a hands-on leadership role with the opportunity to make a real impact.
Responsibilities:
Oversee daily operations including sales, repairs, inventory, and staff management
Drive monthly sales by setting goals, tracking performance, and coaching the team
Build and maintain strong relationships with both new and existing customers
Plan and execute in-store events, trunk shows, and seasonal promotions
Develop and implement strategies to grow foot traffic and increase repeat business
Manage merchandising, store presentation, and cleanliness
Handle customer service issues with professionalism and care
Work closely with the owner on marketing, outreach, and business development
Keep accurate records of sales, repairs, special orders, and inventory
Requirements:
2+ years of retail management experience (jewelry industry a big plus)
Proven track record in sales and team leadership
Excellent communication and interpersonal skills
Highly organized and dependable with attention to detail
Creative mindset for events and customer engagement
Comfortable with POS systems, inventory software, and basic reporting
Able to work weekdays and Saturdays
Assistant Store Manager
Store Manager Job 21 miles from Wheeling
AKIRA Assistant Store Manager
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Assistant Store Manager
Location
Oakbrook Center, Oak Brook, IL
Overview:
AKIRA Assistant Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by experts who eat, sleep, and breathe fashion. Our mission is to help customers look and feel their best. Assistant Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions:
Assisting the store management with recruiting, interviewing, and onboarding exceptional employees.
Supporting the training, mentoring, and retention of talent to encourage growth and success.
Helping to cultivate and maintain a positive and energized store atmosphere.
Contributing to the selling culture by promoting AKIRA's 5 Steps of Selling.
Providing constructive feedback to team members, both in real-time and through written communication.
Motivating and encouraging employees to achieve their best performance.
Assisting in maintaining seamless store operations and ensuring visual presentation meets AKIRA standards.
Supporting the enforcement of AKIRA policies with consistency and professionalism.
Striving to exceed individual sales goals with enthusiasm and dedication.
Contributing to the store's daily, weekly, and monthly sales goals to drive success.
Leading by example to reflect and promote AKIRA's culture and Code of Conduct through our 4 Principles.
Qualifications:
A minimum of 1-year experience in a retail environment, with some management exposure.
A genuine passion for fashion and a strong interest in current trends.
A diligent work ethic with a focus on achieving team and personal goals.
Strong leadership potential with the ability to motivate and guide a team.
Excellent communication and organizational skills to support store operations.
High energy and the ability to act with urgency when needed.
Ability to support and assist in supervising, motivating, and guiding employees.
Flexibility and openness to new ideas and adapting to change.
Solid understanding of visual merchandising and delivering exceptional customer service.
Knowledge of store operations, including inventory control and loss prevention procedures.
Ability to contribute to a dynamic, fast-paced environment with a hands-on approach.
Collaborative attitude, building strong relationships with team members and managers.
Physical Requirements:
Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role
Ability to stand/walk for extended periods of time, including a 10-12 hour shift
Diversity & Inclusion:
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits and Perks:
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full Time
Store Manager
Store Manager Job 24 miles from Wheeling
Join Joe & The Juice as a Store Manager!
At Joe & The Juice, our vision is to become the first truly global people-focused Food & Beverage brand. To achieve this, we foster a culture built around our virtues and operational excellence in three key focus areas: employee engagement, guest experiences, and financial performance. Our unique company culture is the backbone of our success, thriving on our employees' commitment to our core virtues: Positive Attitude, Inclusion, Social Ties, and Growth.
We expect our employees to be engaged, open-minded, and to maintain a positive attitude in all that they do. While hard work and dedication are essential, we also encourage our team to have fun and enjoy each other's and our guests' company. We offer a work environment with great opportunities for development and progression, expecting consistent performance in return.
Role Summary:
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance in all areas through sparring with your Regional Manager. You will ensure that your store adheres to market-specific legal requirements, company policies, and risk and compliance structures. Leading your team, you will ensure efficient workflows, great guest experiences, and high-quality products.
Your success in this position depends on your ability to lead and develop a highly engaged team, meet cost budgets, reach sales targets, and achieve 4-Wall EBITDA through new and existing company initiatives.
Key Expectations:
· Effectively lead your team members in alignment with company virtues and operational principles.
Key Responsibilities:
· Develop and motivate your team through development plans, feedback, in-store training, meetings, and securing engagement through inclusion and social activities.
· Monitor and actively work with employee engagement, training completion, and employee turnover.
· Ensure a guest-first approach, building strong guest relations in your local community to increase overall guest loyalty.
· Monitor and actively work with the following metrics: Returning guests, app conversions, complaints, waiting time, product availability, and store audits.
· Maintain a safe, secure, and healthy working environment by enforcing both local and company hygiene, health, and safety standards.
· Ensure store shift plans and workflows are optimal and in accordance with the Daily Concept Workflow and Team Positioning.
· Full ownership of stock handling, counting, and ordering to ensure optimal inventory.
· Deliver on sales and productivity targets, and balance waste, DOC, salary cost, and overhead costs.
Your Qualifications:
· Proven leadership skills with a commercial mindset
· Strong interpersonal and communication skills
· Ability to inspire and develop team members
· Commitment to maintaining high operational standards
Why Work With Us:
· Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
· Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.
· Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.
Join us at Joe & The Juice and be part of a dynamic team committed to delivering excellence in a vibrant and inclusive environment. Apply now and take the first step towards an exciting career with us!
Physical Requirements:
Must be able to stand for long periods of time.
Must be able to lift between 50 and 60 lbs.
Must be able to perform bending, stooping, crouching, and squatting movements.
Must be able to safely handle and use sharp objects.
Must be able to work near and operate a hot grill.
Notice of Non-Discrimination Policy
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JOE EMPLOYEE VIDEO
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NOTICE FOR US JOB POSTINGS
Joe & The Juice uses Chat Interview, a software that uses artificial intelligence (AI) and machine learning (ML), as one tool to assess candidates for employment and help mitigate bias in the hiring process. The Chat Interview identifies the job qualifications and characteristics contained in your responses to interview questions, such as your traits (e.g., conscientiousness or agreeableness), competencies (e.g., accountability or adaptability), and/or communication skills, and compares them against our desired job qualifications and characteristics in the job description for the position(s) for which you are applying. To request an alternative selection process or accommodation for a mental or physical disability, send your request to ******************** and use the applicable subject line, “Alternative Selection Process” or “Accommodation Request.” For information about the type of data Chat Interview collects, the source of that data, and the applicable data retention policy, please visit **************************************************************** To request information regarding the data that Chat Interview collects, the source of that data, and the Chat Interview data retention policy, you may send a written request to privacy@sapia.ai. We will provide the requested information within thirty days of your request.
Close Date: March 5th, 2025
Business Manager
Store Manager Job 23 miles from Wheeling
Opportunity:
Seton Montessori is seeking a detail-oriented and mission-driven Business Manager to oversee the organization's financial management, and general operations to ensure the school runs efficiently and sustainably while supporting the faculty, staff, children, families, and adult learners we serve.
This full-time, year-round position offers the successful candidate an opportunity to apply their skills and passions while becoming an integral part of a well-established, dynamic professional community. In this in-person role, the Business Manager will contribute meaningfully to Seton's work with families, schools, and adult students, supporting the mission and impact of Seton Montessori Institute and Schools.
This position is ideal for a mission-driven professional who thrives in a collaborative, child-centered environment and is passionate about supporting a Montessori learning community.
About Seton Montessori Institute and Schools
Established in 1965, Seton Montessori Institute and Schools is a renowned Montessori community located in Clarendon Hills, Illinois. Our mission is to prepare children and adults to become thoughtful, effective agents for peace and progress in themselves, their communities, and the world.
Seton Montessori School serves children from infancy through 12 years of age, providing a nurturing environment that fosters independence, curiosity, and a lifelong love of learning. Our 6-acre campus includes wooded areas, outdoor playscapes, and a variety of animals, offering ample opportunities for exploration and connection with nature.
As a lab school for Seton Montessori Institute, we are committed to academic excellence, social-emotional development, and respect for the whole child. Our programs are faithful to Montessori's global vision and design while cultivating a spirit of scientific inquiry.
Seton Montessori Institute, founded in 1970, is a teacher and Montessori school administrator preparation institute affiliated with the American Montessori Society (AMS) and accredited by the Montessori Accreditation Council for Teacher Education (MACTE). Over the past six decades, we have graduated thousands of qualified and caring educators and leaders who serve communities across the United States and around the world.
Our dedication to Montessori education is reflected in our commitment to fostering a collaborative, diverse, and respectful community. We seek team members who share our passion for Montessori principles and our mission to nurture confident, capable, and compassionate learners.
Key Responsibilities:
Financial Management
Accounts Receivable: Manage tuition billing, payment plans, and financial aid allocations for adult and child students
Accounts Payable: Process all inbound bills, validate, and present to leadership for signing
Maintain accurate financial records, prepare reports, and ensure compliance with audits and tax regulations
Contribute to the organization's annual budget process in collaboration with leadership
Work closely with leadership on strategic financial planning
Administrative & Strategic Support
Collaborate with the leadership team of the organization to ensure fiscal responsibility and ethical policy design, maintenance, and implementation
Report to the Board of Directors for the nonprofit organization on a quarterly basis
Partner with the Executive Director and leadership team to maintain smooth daily operations
Support enrollment efforts by managing tuition agreements and financial aid applications
Manage vendor contracts, operational supplies, and facility maintenance agreements
Provide support for independent CPA's preparation of annual audit and Forms 990 and 1099s
Foster positive relationships with families, staff, and external partners
Qualifications:
Bachelor's degree, preferably in business administration, finance, accounting, or a related field
Experience in financial management, preferably in an educational or nonprofit setting
Familiarity with database management, Quickbooks, and general digital literacy
Strong organizational, problem-solving, and interpersonal skills
Ability to handle sensitive information with confidentiality and professionalism
Detail oriented with a focus on improving efficiency and simplicity of processes
Demonstrated commitment to collaborative, diverse, and inclusive community-building
Experience in education organizations and/or familiarity with Montessori education is a plus
Position Details:
$50-55,000 annual salary
30-35 hours per week
In-person position based in Clarendon Hills, IL
Benefits Include:
Group health insurance
Optional group dental and vision insurance
Short-term disability, long-term disability, and life insurance
401K plus company match of up to 3% salary
Paid time off and paid vacation days
Tuition remission for children attending Seton Montessori School
Paid professional development
A dynamic and caring professional community with growth opportunities
Seton Montessori Institute & School is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Department Manager
Store Manager Job 17 miles from Wheeling
Eddie Washington Center
Department Manager
Mission Statement
Waukegan Township Eddie Washington Center provides transitional housing and community enrichment services to homeless men. We strive to develop holistic case management which may include but not limited to monitoring daily activities, participating in work assignments, addressing daily living skills, receiving job counseling, and budget counseling.
Responsibilities
Provide daily management and long-term development of facility, staff, programming, and services to the Eddie Washington Center Transitional Housing for Men.
Benefits
IMRF Pension * 457 Retirement Plan * BCBSIL PPO Medical, Dental, & Vision * Life Insurance * FSA Plan * PTO (Vacation, Sick, & Personal) * 13 Paid Holidays * Tuition Reimbursement
Requirements
Bachelor's degree in human services or related field.
Prior management experience.
Prior human services experience providing case management service to at-risk individuals.
Familiarity with community agencies and resources.
Valid driver's license and clean driving record.
Link: *******************
Store Manager
Store Manager Job 12 miles from Wheeling
About us
Bella Cosa Jewelers is a family owned and operated luxury jeweler servicing the community for 25 years. We are the kind of jewelry store with friendly, personalized customer care and services you do not find in large chains.
Bella Cosa Jewelers is proud to handle all of our jewelry design and manufacturing in-house, creating a long-lasting reputation of quality and service combined with a local, personal touch. Bella Cosa Jewelers supports the community and is committed to giving back through charitable donations and partnerships with local organizations to make a meaningful difference in the lives of those around us.
Our talented team of jewelry sales professionals, jewelers, and employees are professional, customer-focused and collaborative.
Store Manager-Wilmette IL
Bella Cosa Jewelers is growing our Wilmette team and seeking a dynamic and experienced Store Manager with a proven record of coaching and developing fine jewelry sales teams to drive growth while maintaining the highest standards of client service and brand representation. This key position will give you the opportunity to showcase your leadership skills and passion for fine jewelry sales in a beautiful retail environment.
The Store Manager plays a pivotal role in cultivating relationships with clients, providing expert guidance on our bridal and fine jewelry brands, and ensuring an exceptional shopping experience.
The ideal candidate will possess a passion for luxury jewelry, exceptional sales leadership skills and a proven track record of achieving and exceeding sales targets in a fine jewelry retail environment.
Responsibilities:
Sales Leadership: Lead and motivate a team of fine jewelry sales consultants to achieve individual and store sales goals. Provide ongoing coaching, training and development to ensure team members deliver exceptional client service.
Customer Experience: Create a welcoming and luxurious environment for clients ensuring an outstanding shopping experience. Cultivate strong relationships with clients, providing personalized and expert guidance on fine jewelry and bridal brands.
Product Knowledge: Maintain a deep understanding of our fine jewelry and bridal collections, including materials, craftsmanship, and design trends. Educate sales team on product features and benefits to enhance their ability to engage with customers and drive sales.
Operational Excellence: Ensure compliance with company policies and procedures including security protocols, cash handling and inventory management. Collaborate with store owner to address any operational issues and implement solutions for continuous improvement.
Vendor Relationships: Develop and maintain strong relationships with fine jewelry vendors and suppliers.
Requirements:
Bachelor's Degree.
GIA/AJP certification.
Proven track record of leading, coaching and developing a fine jewelry sales team to meet or exceed sales goals.
Exceptional communication skills.
Extensive knowledge of diamonds, gemstones and luxury watches.
Experienced in selling luxury fine jewelry, high-end watch and bridal brands such as Tacori, Verragio, Hearts on Fire.
Experience with Edge POS system preferred.
Strong organizational and follow-up skills.
Must be able to work Saturdays and extended hours during holiday season.
Benefits:
401(k) with company match
Medical, Dental and Vision insurance
Employee discount
Paid time off
Life Insurance
Short-term Disability Insurance
On-going training and development
Assistant Store Manager, Prada Nordstrom Chicago
Store Manager Job 24 miles from Wheeling
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
The Assistant Store Manager is a role model and brand ambassador who is responsible for supporting all aspects of the store business in conjunction with the Store Manager. Professional skills include, but are not limited to: offering exceptional client experience, maximizing store sales, implementing procedural store operations, expertise in team and client development, and upholding all company policy and procedures as put forth by headquarters.
RESPONSIBILITIES
Collaborate with the Store Manager in executing initiatives to support total store needs in management, leadership and coaching
Handle/manage all Employee Relations issues in partnership with Retail Operations and Human Resources.
Supervise all sales, support, and management staff
Meet sales plan, core competencies, and KPI's as set by Corporate
Strong team and business acumen specifically within the luxury retail sector
Responsible for full cycle recruitment in store, which includes: identifying potential candidates, recruiting, hiring, and training for open positions
Coach and develop store staff by keeping team members inspired and motivated
Develop and execute successful strategies for achievement of financial targets
Adhere to all operational policies and procedures set forth by corporate
Understand all aspects of the fashion and luxury market, to make impactful business decisions
Ensure meaningful client experiences are delivered as well as external relationships through networking and knowledge of immediate market
Liaise with corporate departments on a daily basis, including: Public Relations/Events, Marketing, Finance, Loss Prevention, Human Resources, Retail Operations, Merchandising, etc.
KNOWLEDGE AND SKILLS
Previous retail management experience preferred
Adhere to company policies regarding attendance and punctuality, including flexibility in schedule to the business needs
Ability to professionally interact with management, co-workers, and clients
Strong organizational skills, multi-tasking, and prioritizing capabilities
This position will be paid an annualized salary that may range from $85,000-$110,000 and if applicable, may be eligible for commission, bonuses and other incentive opportunities. The rate of pay offered may vary based on may vary depending on job-related knowledge, skills, and experience.
Store Manager
Store Manager Job 24 miles from Wheeling
Starting Salary Ranges from $26.00/hr to $30.00/hr (DOE)
The Store Manager leads the team to ensure an excellent experience for both customers and crew members. With a strong understanding of retail operations, the manager is pivotal in establishing the store as the top local seller of boat parts. The mission is to serve customers who need products for their boating projects and ensure their satisfaction, fostering loyalty. West Marine is committed to being a Drug-Free Workplace and an Equal Opportunity Employer.
Supervisory Responsibilities:
• Recruit, interview, hire, and train new staff.
• Conduct performance evaluations.
• Organize and manage staff schedules.
• Handle corrective actions and terminations.
• Oversee all store operations.
Duties/Responsibilities:
• Manage sales, expenses, payroll, and shrinkage to meet financial goals.
• Utilize the Monthly Staffing Guide for optimal scheduling.
• Create weekly Crew Member schedules three weeks in advance.
• Implement programs that drive sales and enhance customer engagement.
• Develop strategies to boost customer count and loyalty.
• Collaborate with Pro Market Team Managers to grow the wholesale business.
• Oversee ordering processes and profit/loss management.
• Ensure timely execution of company communications.
• Maintain high customer satisfaction through exemplary service.
• Coach staff on product knowledge and sales techniques.
• Set and monitor performance goals.
• Enforce operational and personnel policies.
• Ensure accurate payroll processing and compliance with asset protection standards.
• Uphold legal requirements and represent the brand's values.
• Stay updated through training programs.
• Maintain flexibility in scheduling including nights, weekends and some holidays.
• Ensure timely completion of Omni orders.
• Act as "Manager on Duty" and perform additional duties as needed and/or assigned.
Required Skills/Abilities:
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Effective time management and organizational skills.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize and delegate tasks.
• Proficiency in Microsoft Office Suite or similar software.
• Detail-oriented with the ability to multitask under pressure.
• Strong leadership and management skills.
• Budget development and maintenance experience.
• Thorough understanding of company policies and practices.
• Flexibility for evening, weekend, and holiday shifts.
• Preferred knowledge of industry and products.
Education and Experience:
• Business, Business Administration, or a related field Degree preferred, or equivalent work experience.
• Two years of retail management experience preferred.
Physical Requirements:
• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
Other Requirements:
• Must be at least 18 years old.
To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at **************************** . Join us at West Marine and help us provide the best boating experience for our customers!