Customer Service Manager - Corrugated
Store Manager Job 40 miles from Easton
Customer Service Manager - Corrugated Packaging
Salary: $90,000 - $110,000
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Only candidates with corrugated industry experience will be considered. Relocation will be provided for the right candidate.
Responsibilities
Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
Establish performance benchmarks and hold team to those goals
Resolve customer conflicts and handle escalation procedures
About the Opportunity:
Join a leading specialty corrugated manufacturer as a Customer Service Manager, overseeing a team of dedicated Customer Service Representatives. This role offers an exciting opportunity to drive excellence in customer service within the corrugated packaging industry.
What We Offer:
• Competitive salary range: $90,000 - $110,000
• Comprehensive benefits package (Medical, Dental, 401k)
• Relocation assistance
• Performance bonus program
• Career growth opportunities
• Dynamic, fast-paced environment
Essential Responsibilities:
• Lead and develop a team of 4-6 Customer Service Representatives
• Implement and optimize customer communication and order tracking systems
• Serve as the key liaison between sales, logistics/supply chain, and manufacturing teams
• Drive continuous improvement in service delivery metrics
• Develop and execute training programs for CSR team members
• Set and monitor team performance goals
• Ensure exceptional service delivery to both internal and external stakeholders
Required Qualifications:
• MUST HAVE: Previous corrugated industry experience
• MUST HAVE: Proficiency in Harry Rhodes or AMTEK & KIWI systems
• Proven track record of team leadership and development
• Strong analytical and problem-solving capabilities
• Excellence in both written and verbal communication
• Advanced computer systems knowledge
• Customer Service Management experience
Education:
• Bachelor's degree preferred (not required with equivalent experience)
This is an immediate opening with two locations available: Greater Atlanta, GA and Dover, Delaware
Only candidates with corrugated industry experience will be considered.
Ready to Take the Next Step? If you have corrugated industry experience and are passionate about leading customer service excellence, we want to hear from you!
#CustomerService #Packaging #Manufacturing #Leadership #Atlanta
Store Manager
Store Manager Job 43 miles from Easton
ROYAL FARMS - STORE MANAGER
About the Company:
Royal Farms is a fast-growing, family-owned company operating over 300 stores across Maryland, Delaware, Virginia, Pennsylvania, New Jersey, West Virginia, and North Carolina. We take pride in delivering fresh, high-quality food, essential convenience items, and fuel to our customers-all with a focus on speed, service, and hospitality. We are looking for motivated, results-driven leaders to join our team! Our Store Leadership positions offer a dynamic and rewarding career path in a fast-paced retail and food service environment.
About the Role:
This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers. The Store Leader is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a substantial portion of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.
Duties and Responsibilities:
Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
Support and follow all safety and loss prevention initiatives
Assemble an effective retail team through recruiting, training, and development
Provides coaching and direction to the store team to take action and to achieve operational goals.
Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Develop a strong management team through succession planning using the internal promotion process
Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
Monitor and analyze business processes and results to profitably achieve Royal Farms goals
Adhere to company policy for checking in external and internal vendors
Ensure the proper execution of all Royal Farms marketing programs
Connect with the community in which we operate to establish positive relationships
Provide leadership to their retail team members that ensures a pleasant customer service experience
Ensures adherence to applicable wage and hour laws for nonexempt Associates and minors
Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up
Communicates clearly, concisely and accurately in order to ensure effective store operations
Resolution oriented in all Employee Relations activities
Recognize employees that adhere to the company's standards
Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)
Complete other tasks as assigned
Qualifications:
Have consistently demonstrated strong leadership skills
Possess strong written, verbal, and interpersonal communication skills
Possess strong supervisory and organizational skills
Have at least 2 years' fast food/retail management experience
Have earned a high school diploma or GED
2-year college degree preferred
Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
Food Safety Certification preferred
Be at least 18 years old
Must be able to travel as required
Must be available to work all shifts, weekends, and holidays based on business needs
As you will be training employees who are required to lift and bend, you should be able to lift, bend, and stand as many as eight hours per day
Be able to lift and carry 50 lbs
Pay Range and Compensation Package:
$58,000 - $78,000/ year
*Based on experience/location
Equal Opportunity Statement:
We strive to foster an environment that encourages collaboration, embraces different perspectives, and supports personal and professional growth. Our goal is to ensure that everyone has equal access to opportunities and resources, enabling us to build a stronger, more inclusive community together.
Apply Now at Royal Farms Careers
Site Operations Manager
Store Manager Job 45 miles from Easton
Centurion is looking to hire a Site Operations Manager to support one of our clients on-site out of Capitol Heights, MD.
Program Description:
The purpose of this project is to provide document(s)/file(s) conversion of historical media archives and recently received document(s)/file(s) [variety of different paper Tax Documents (Forms and Schedules) and Correspondence] into a digital computer-readable format for the IRS. The project will receive, control, and convert source materials to standardized, indexed, and searchable Portable Document Format (PDF)(PDF Image plus Text) electronic documents for an estimated 57 million images.
Position Description:
The Operations Manager ensures the productivity, quality, training, and supervision of team members and up to 25+ staff. This includes attendance compliance, training to procedures and oversight of quality control compliance. Strong communication skills required to allow for best results and creating an overall positive work environment. The operations include handling of over 57 million images or approximately 17,600 boxes, updating required tracking systems for tracking and preparing the material for scanning and return shipment tot he customer. The operation will include management of incoming and outbound deliveries, operations, and warehouse management/utilization. This position will require close and frequent communication with the leadership, customers, and other stakeholders as customer expectations may frequently change.
Position Responsibilities:
Works closely with teaming partners for coordination of production, quality and staffing
Ensures all requirements are being met, including the turnaround time requirement from when a shipments received at our facility until it is digitized
Coordinates with the personnel to ensure all service level agreement are met
Create reports and metrics on productivity and quality
Consistently look for efficiencies to increase productivity
Coordinates with team leads on attendance, productivity goals and quality metrics
Supports the team members and plays a key role in creating the overall positive work environment
Plays a vital role in maximizing the output of the various production teams
Ensures that standard procedures are followed, and corrections applied as necessary
Ensure that the necessary administrative and legal formalities are completed as directed by leadership
Works with third party partners as needed
Willing to work various hours or shifts as needed and sets the example with their own compliance with rules, attendance, flexibility, and attitude
Ensures program documentation on information security policies and procedures are being implemented and followed
Oversees System Administrator on daily, weekly, monthly activities
Develops and support training plans for new employees
Communicates with customer and key stakeholders on operations requirements
Ensures partners, customers, leadership and key stakeholders are kept informed of program developments
Ensure required reports are delivered to stakeholder on a timely manner
Required Skills:
Bachelor's degree and 5 years' experience as an Operations Manager or related management experience
2 years' experience with supervising 20+ staff or related management experience
Must have active IRS clearance
Identification of resources, reporting, quality control, and supervision
Strong verbal and written communication
Strong Excel background preferred but not required
Position Details:
Clearance: Ability to Obtain a Security Clearance
US Citizenship is required
Travel: < 10% (CONUS)
Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V
No third parties or subcontractors
Regional Plumbing Service Manager
Store Manager Job 46 miles from Easton
Creating A Healthier Way of Living
Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.
Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work ***************************************
What does a Regional Service Manager do at Rinnai?
This position exists to develop and manage Rinnai's field service network throughout the assigned region and to provide technical support, as needed, in resolving escalated product issues. The position will provide product training throughout the region and will support, as necessary, major product installs, ensuring proper sizing and installation for the project.
This position will manage a territory within Capital District that includes Washington, D.C., Baltimore, and Richmond, and surrounding areas.
Salary Range: $100,000 - $124,000 base annually plus 20% bonus paid quarterly.
Must be able to travel up to 75% within the territory.
Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, company vehicle, Paid Volunteer Community Service Day, and so much more.
What you will do:
RESPONSIBILITIES
Establish an authorized service network within the region of responsibility for in home/onsite service of product manufactured and sold by Rinnai.
Negotiation of all labor rates for authorized service agreements within the region of responsibility
Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards
Provide ongoing technical training to areas Sales Representatives, customers, Installers, and authorized Service agents
Provide support, as needed, in addressing and resolving escalated field product performance issues
Provide support on major commercial product install projects ensuring proper sizing and correct installation of products used in the project.
Provide developmental support to Rinnai's Regional Service managers and off-site Technical Specialists located throughout North America.
Serve as liaison between the field and Rinnai's Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same
Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
Interface with local code officials to address and work through identified code issues
Represent Rinnai on off site visits and/or liability investigations as required.
Maintain company provided tools, equipment and property.
Ensure all activities involved in comply with established legislative laws and/or Company policies and procedures
REQUIREMENTS:
KNOWLEDGE
Bachelor's degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems. Engineering degree preferred.
Plumbing/HVAC/Electrical or Gas License required.
Minimum 5 years troubleshooting experience with residential and commercial gas water heaters and boiler systems.
Previous experience in training/teaching required.
Minimum of 2 years' experience in managing a territory preferred.
Commercial Boiler Systems experience a plus
SKILLS
Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.
Must be a self-starter with the ability to work both individually and in a team environment.
Ability to multitask.
High degree of technical and analytical skills.
Ability to work with various levels of people, customers or teams.
Knowledge in use of Word, Excel, Power Point and various web-based tools. Customer / Quality discipline
ABILITIES
Ability to lift to 75 lbs.
Ability to travel up to 75% and submit expenses for reimbursement weekly.
Ability to safely operate company provided tools, equipment and property.
Professional approach; confidence in dealing with people
Commitment to achieving established business goals
Strong technical / customer service orientation
High level of personal integrity and honesty
Team player, able to operate with a great deal of independence
Physical Requirements:
Physical Activities
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing, or sitting for prolonged periods. Moving about to accomplish tasks or moving from one worksite to another. Adjusting or moving objects up to 75lbs and repeating motions that may include the wrists, hands and/or fingers. Constantly communicating with others to exchange information. Operating motor vehicles or heavy equipment. Assessing the accuracy, neatness and thoroughness of the work assigned.
Environmental Conditions
Occasionally low and high temperatures. Outdoor elements such as precipitation and wind. Noisy environments. Hazardous conditions. Poor ventilation. Small and/or enclosed spaces. No adverse environmental conditions expected
Physical Demands
Constant sedentary work that primarily involves sitting/standing. Occasionally, Light work that includes moving objects up to 20 pounds. Medium work that includes moving objects up to 50 pounds.
Benefits
Medical, Dental, Vision, and Prescription
Flexible Spending Account (FSA) options for
Medical and Dependent Care
Paid Time Off (PTO), Floating Holidays (FH)
Paid Holidays
401(k) Plan with Company Match
Company Paid Life Insurance
Voluntary Life Insurance
Short- and Long-Term Disability
Professional Development
Tuition Reimbursement
Annual Incentive Plan (AIP)
Referral Bonuses
Paid Volunteer Community Service Day
Tobacco and Drug-Free Campuses
Employee, family, and friend's discount
Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Trading Operations Support
Store Manager Job 46 miles from Easton
Duties may include:
Support client service associates and operational personnel
checking inbound client documents for accuracy, notating all activities on the account, and submitting accurate forms for final processing to service center
Make outbound contact both in writing and verbally with clients concerning paperwork.
Requires ability to define and prioritize project activities and follow-up on project progress
strong written and verbal communication skills, strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input is essential, knowledge of financial services field.
Must be able to learn quickly and to engage in a number of detailed tasks at once.
Must have strong flexibility in regard to the duties assigned and problem-solving skills, be able to work independently.
Requirements :
- Bachelor's degree
- Prioritize work and meet deadlines
- Multi-task Professionalism
- Work well in a team environment
- Attention to detail Awareness and correct assessment of risk
- Excellent communication skills
- Ownership mentality
- Ability to creatively think through problems and identify solutions
Center Manager
Store Manager Job 49 miles from Easton
Center Director
Annual Base Salary: $55,000 - $60,000
Tier 1
Incentive Compensation potential (if goals are met): $5,000 - $15,000
At C2 Education, we believe in our students and their potential for greatness. We work hard every day to help students achieve their academic goals so they may attend the college of their dreams. We assist with multiple educational needs such as; College Test Prep, AP Exam, College Essay, and College Admissions. In addition, we offer tutoring for K-12 and AP/Summer Boot Camps.
Why Join our Team
As an employee of C2 Education you will be living out our mission, vision, and values. This provides you with a chance to enhance not only your life but the lives of the students you work with.
Base salary ranges from $55,000 to $60,000. This position is also eligible for Incentive Compensation, assuming the employee achieves on-target incentive compensation goals. A good faith range estimate of an Annual Incentive Compensation for this role is $5,000 to $15,000. This can be higher or lower depending on performance and other components. Compensation is comprised of multiple factors, including specific location, individual's knowledge, skills, experience, and a business line incentive/commission.
In addition to the generous compensation outlined above, this role offers full-time benefits, including:
Competitive medical, vision, and dental plans. All benefits are subject to applicable plan documents and policies.
401(k) plus a dollar for dollar match up to 4% contribution after six months of employment.
Flexible Time Off (FTO). You are eligible for FTO upon your first day of employment.
Free Short-term disability, Long-term disability, Basic Life and AD&D coverage.
Employee discounts through PerkSpot.
Employer referral program.
Discounted tutoring hours.
Responsibilities
Work directly with prospective and enrolled families in developing academic and college admissions goals.
Manage a team of educators and support personnel to deliver on all goals for both students and the business.
Oversee center operations to maximize efficiency and profitability.
Build strong relationships with customers to drive retention through customer referrals.
Generate leads through strategic partnerships with local schools, community leaders, and local businesses.
Track progress for students.
Manage direct reports and facility.
Responsible for hiring and staffing teachers.
Achieve monthly revenue targets through strategic lead conversion.
Schedule
Sessions are conducted after school hours to accommodate students and are typically Monday - Thursday 1:00 p.m. - 9:00 p.m. and Saturdays 9:00 a.m. - 5:00 p.m. Each location may vary.
Qualifications
Required Qualifications
Bachelor's Degree (B.A./B.S.).
Sales Experience.
Eligible to work in the U.S., no sponsorship required.
Ability to travel assigned areas regularly.
The information contained herein is not intended to be an all-inclusive list of the priorities, skills and abilities required to do the job.C2 Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, marital status, sexual orientation, gender identity, national origin, age, disability, military or veterans' status, genetics or any other characteristic protected by applicable law. In addition to federal law requirements, C2 Education complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Store Manager
Store Manager Job 46 miles from Easton
AKIRA Store Manager
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Store Manager
Location
Towson Town Center, Towson MD
Overview:
AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions:
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing AKIRA's 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards.
Upholding and enforcing all AKIRA policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles.
Qualifications:
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
Physical Requirements:
Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role
Ability to stand/walk for extended periods of time, including a 10-12 hour shift
Diversity & Inclusion:
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits and Perks:
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full Time
Installation and Services Manager
Store Manager Job 36 miles from Easton
Employment Type: Full-Time
This hands-on leadership role involves managing a team of technicians, ensuring high-quality service delivery, and personally handling installations, service calls, and project management when necessary. The ideal candidate possesses extensive technical expertise, strong leadership skills, and a commitment to customer satisfaction within the security industry.
Key Responsibilities
Team & Operational Management:
Supervise, train, and mentor installation and service technicians, ensuring compliance with company standards, safety protocols, and performance expectations.
Manage established (work with administrative team) scheduling and dispatching to optimize team productivity and service efficiency.
Ensure smooth and efficient daily branch operations, addressing workflow challenges.
Lead weekly job status/operations meetings to align teams and resolve operational issues.
Participate in branch-wide meetings to communicate updates and foster collaboration between departments.
Ensure that branch-level operations staff are compliant with skill certification expectations
Ensure that all branch operations staff are compliant with scope-of-work, Sedona notes, and any other use of technology requirements for daily duties
Service & Installation Oversight:
Oversee project/job installations and maintenance, ensuring compliance with industry regulations, company-approved standards, and customer specifications.
Conduct service calls and troubleshoot complex technical issues when needed.
Ensure timely completion of service requests and maintain service excellence standards.
Assist administrative and service coordination staff in scheduling to optimize daily operations.
Project & Inventory Management:
Lead installation projects from initiation to completion, managing resources, timelines, and deliverables.
Maintain inventory levels at the branch and vehicle level, conducting regular audits and ensuring stock aligns with company standards.
Manage subcontractors when applicable, ensuring performance aligns with company expectations.
Assist the sales organization in project design, approvals, and job walks as determined by company SOPs.
Responsibility for ensuring install job SKU's are available for job starts.
Customer & Performance Management:
Act as a point of escalation for customer concerns, ensuring high levels of satisfaction and fostering long-term relationships.
Provide performance reports to the VP of Field Operations, identifying areas for improvement and implementing process enhancements.
Monitor technician efficiency and implement training or process improvements as necessary.
Qualifications
Experience: Minimum of 5-7 years in the security industry, with at least 3 years in a managerial role overseeing installation and service teams.
Technical Expertise: Extensive knowledge of alarm systems, fire systems, CCTV, and access control installation, servicing, and troubleshooting.
Certifications: Relevant industry certifications (ESA, NICET) are a plus.
Leadership Skills: Strong ability to lead, train, and manage teams effectively.
Key Competencies
Strong problem-solving and decision-making abilities.
Proficiency in project management tools and software.
Excellent interpersonal and communication skills.
Commitment to safety, quality, and customer service excellence.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
401(k)
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Business Process Manager
Store Manager Job 46 miles from Easton
WHO ARE WE LOOKING FOR?
We're seeking an experienced Business Process Optimization Lead to join our Main Digital team and serve as an embedded Lean Six Sigma expert on our client's team in the financial services industry. We're seeking someone who can execute complex projects by applying Lean Six Sigma methodologies to implement successful solutions.
WHAT YOU'LL DO:
As a Process Optimization Lead, you will be responsible for defining, developing, and implementing solutions to support business needs and standards. You will develop consultative partnerships with internal teams and management to understand strategic objectives, KPIs and reporting requirements. You'll act as an advisor to management and key stakeholders on multiple projects with enterprise-wide impacts.
QUALIFICATIONS:
Bachelor's degree or the equivalent combination of education and relevant experience
8+ years of total relevant work experience.
Lean Six Sigma Black Belt Certification or equivalent experience executing projects
Working knowledge of Agile Project Management and Change Management
Proven ability to apply Lean and Six Sigma principles in business scenarios for financial services, including statistical analysis
Experience executing complex projects supporting business units operating in the U.S, Europe, and Asia-Pacific regions
Outstanding interpersonal and partnering skills; ability to build and maintain strong stakeholder relationships at all levels through collaboration, negotiation and influence; effective application of coaching and feedback skills
Superior written and verbal communication skills, including the ability to write and deliver concise, creative, and effective instructional materials and presentations
Strong organizational and project management skills including the ability to maximize resource utilization; distributing responsibilities, and achieving milestones and deliverables within deadlines
Demonstrated leadership and management; ability to motivate, drive performance, and lead cross-functional teams through change
Outcome-driven with focus on measurable results
Agile certification or experience desired
RESPONSIBILITIES:
Define, develop, and implement fit-for-purpose solutions that simultaneously address local needs and support a global standard.
Determine where measurement gaps exist and implement plans to fill those gaps, identifying owners.
Review operational data/metrics, analyze and synthesize the data, then compile it into reports or presentations.
Responsible for analyzing and defining business process-related issues, opportunities, and enhancements and implementing solutions.
Effectively communicate the underlying meaning of the analysis, which ultimately translates to actionable intelligence.
Ensure the implementation of improvements meets or exceeds the established key performance indicators.
Direct and assist teams to elicit, challenge, and prioritize root-cause issues, translate into solutions, and establish controls to ensure continued measurement of business value and identification of further improvement opportunities.
Manage the project scope, objectives, constraints, assumptions, and progress toward completion for a large, strategic program leveraging Agile framework.
Exercise sound judgment balancing project risks and making prompt decisions to mitigate the risk in ambiguous or difficult situations.
Serve as a resource to build continuous improvement capabilities across the business by coaching/mentoring/training more junior staff, associates pursuing certification, and as part of assigned projects.
Gather and analyze information to develop recommendations and implement process-related solutions to address strategic business objectives often spanning multiple, global business unit and technology areas.
Participate in industry forums and keep current on domain knowledge for your specific business and application areas of expertise.
Collaborate with and support leaders and their teams to ensure process improvements are adopted, measured, and monitored in support of business operating results.
Help identify and equip process owners to ensure process improvements are sustained over time.
Monitor market changes and stakeholder needs and recommends adjustments to optimize costs, benefits, and speed of delivery.
WHAT WE OFFER:
Celebrated by Inc. 5000 for our rapid growth and award-winning workplace, Main Digital invites you to be a part of our collaborative and forward-thinking team. As a Certified Women-Owned Small Business, we champion diversity in tech. Our diverse teams combine management consulting expertise, innovative digital design, and advanced product engineering. Driven by our six core values, we lead in intelligent automation, platform technologies, and Agile methodologies to create unparalleled digital experiences. Join us as we empower people to create new possibilities through process and technology, reimagining the ways of work and enhancing experiences with digital transformation.
Ready to innovate? Explore a career offering competitive compensation, comprehensive benefits, and extensive development opportunities. Apply today and shape the future with us!
Main Digital is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.
Operations Manager - Estimating & Crew Oversight
Store Manager Job 32 miles from Easton
Company: Honey Cove Landscaping & Tree Service
Job Type: Full-Time
About Us:
Honey Cove Landscaping & Tree Service is a trusted provider of top-tier landscaping
and tree care services. We are looking for a detail-oriented and experienced
Operations Manager to assist in managing crews, ensuring smooth daily operations,
and handling job estimating.
Position Overview:
The Operations Manager will play a critical role in supporting field operations by
overseeing crews, ensuring job efficiency, and providing accurate estimates for
landscaping and tree service projects. This position requires strong leadership skills,
industry knowledge, and the ability to assess job requirements effectively.
Responsibilities:
Oversee and support field crews to ensure quality work and efficiency
Perform on-site job evaluations and provide accurate estimates for landscaping
and tree service projects
Assist with hiring, training, and managing crew performance
Maintain job records, invoices, and equipment maintenance schedules
Communicate with clients to understand project needs and provide estimates
Ensure crews follow safety protocols and company standards
Order materials and supplies as needed
Assist with general office operations as required
Requirements:
3+ years of experience in crew management, estimating, or a related role in
landscaping, tree service, or construction
Strong understanding of landscaping and tree service operations
Experience in estimating job costs and preparing proposals
Excellent leadership and communication skills
Ability to multitask in a fast-paced environment
Basic office management skills (record-keeping, invoicing, etc.)
Valid driver's license (CDL preferred but not required)
Bilingual (preferred but not required)
What We Offer:
Competitive salary based on experience
Opportunities for career growth and leadership development
Supportive and team-oriented work environment
Paid Time off after probationary period
All major Holidays paid after probationary period
If you have the experience and skills to help manage our crews and provide accurate
job estimates, we want to hear from you!
How to Apply:
Send your resume and relevant experience to ***************************
Store Manager
Store Manager Job 48 miles from Easton
Our values start with our people, join a team that values you!
We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
ESSENTIAL FUNCTIONS:
General Operating Requirements:
• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development:
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with all State, Local and Federal regulations.
Expense Control:
• Leads all expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Maintaining a Safe & Secure Environment:
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers
• Ensures all Associates understand and can execute emergency operating procedures.
Customer Service:
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand:
• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
• Represents and supports the Company brand at all times.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention:
• Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.
COMPETENCIES:
• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Must exercise considerable independent judgement and discretion.
• Ability to work evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.
Certain assignments may require other qualifications and skills.
SUPERVISORY RESPONSIBILITIES:
Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
General Manager, Facilities
Store Manager Job 46 miles from Easton
Earth is bringing sustainable deathcare mainstream through advanced biotech and software, paired with a relentless customer-focus. Our initial offering is soil transformation, an environmentally-friendly alternative to burial and cremation. Over a 45-day process, we gently transform a body into nutrient-rich soil. Families choose how much soil they'd like returned - to scatter or plant - and the remainder is sent to conservation land for restoration projects.
After successfully launching and building out two locations in the western United States, we are excited to begin the process of expanding our service offering to the Mid-Atlantic in 2025 to better serve families up and down the East Coast. This will further Earth's vision to offer the most sustainable deathcare option at scale, while redefining the customer experience with an industry-leading online platform and customer support.
Job Description
The General Manager, Facilities oversees the day-to-day operations of Earth's NOR facilities, ensuring that each location is maintaining the highest level of operational excellence and care throughout the soil transformation process. Leading a team of facility managers and operators across multiple facilities, this role is responsible for standardizing operational procedures, optimizing resource allocation, and maintaining quality and efficiency. As Earth continues to expand its reach, the General Manager, Facilities will be crucial in assisting with the opening of new facilities while upholding Earth's commitment to exceptional care and sustainable practices.
Responsibilities
Lead facility operations across all locations, ensuring consistent delivery of Earth's soil transformation process
Partner with Science team to monitor and optimize the soil transformation process, implementing improvements as needed
Guide facility leads in managing daily operations, providing mentorship and support
Ensure compliance with safety protocols, environmental standards, and funeral regulations across all facilities
Develop, maintain, and document standardized operating procedures across all facilities, ensuring consistent delivery of the soil transformation process
Collaborate with Earth's Care team to ensure facility operations support timely soil transformation and return processes, maintaining Earth's high standards of care
Drive continuous improvement initiatives focusing on operational efficiency; team training and development; and process optimization while maintaining Earth's high quality standards
Manage facility staffing needs across locations, including workforce planning, shift scheduling, and resource allocation to maintain optimal operations
Oversee inventory management to guarantee smooth facility operations
Track and provide regular reporting on operational metrics to leadership team
Build and maintain strong relationships with local partners and vendors essential to facility operations
Qualifications
Bachelor's degree required in any field; candidates with degrees in operations, engineering, or business disciplines are especially encouraged to apply
7+ years of operations management experience, with at least 3 years managing multiple sites
Proven track record of leading teams of 10+ staff
Experience working with technical teams to optimize operational processes
Strong analytical and problem-solving skills with demonstrated ability to use data to drive decision-making
Exceptional communication and interpersonal skills, with ability to effectively collaborate across multiple departments and all levels of the organization
Experience implementing and maintaining quality management systems and standard operating procedures
Available for regular travel between facilities (approximately 50-75% of time)
Experience in highly regulated industries preferred
Previous experience scaling operations in a growth-stage company is a plus
Strong attention to detail and commitment to operational excellence
Ability to thrive in a fast-paced, dynamic environment
Demonstrated leadership skills with a hands-on management style
Excellent organizational and time management skills
Committed and excited about developing a sustainable deathcare alternative
What Earth Provides
Benefits: Equity; performance bonus; medical, dental, and vision insurance; paid-time-off (PTO); an opportunity to be a part of a vibrant and energized team that is working to change the landscape of the death care industry!
Store Manager
Store Manager Job 39 miles from Easton
Come work for us!
We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.
Our employees are key to our success.
The primary purpose of the Store Manager is upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.
Essential Duties And Responsibilities
Responsible for overall quality and performance of the retail store staff.
Analyzes and measures business trends to maximize revenues and control costs at or better than plan.
Ensures compliance of all company policies and procedures.
Models effective leadership to gain commitment to store goals and training standards.
Responsible for the recruitment, selection and training and development of store personnel.
Conducts annual performance evaluations for all store employees.
Manages expenses and develops strategies that position stores to perform in accordance with the budget.
Monitors and identifies issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
Monitors and controls all aspects of operational compliance, safety and business standards.
Identifies market conditions and merchandise opportunities and communicates valuable information to the District Manager for maximizing goals and objectives.
Ensures company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
Performs other duties as may be assigned.
A standard work week consists of a minimum of 46 hours.
Flexible schedule required which includes but not limited to the following: days, nights, weekends, and holidays.
Qualifications
To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Education And/or Experience
Requires a minimum of one (1) year in retail management.
Skills And Knowledge Requirements
Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
Must demonstrate an ability to think strategically, plan and organize effectively.
Must be able to maintain an exemplary degree of professionalism in all situations.
Requires a proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
Results driven with demonstrated critical and creative thinking skills. Project management, time management, analytical and superior organizational skills required.
Demonstrated ability to exercise discretion, confidentiality, and independent judgment with the ability to use compassion and diplomacy.
Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.
The ability to execute directives with precision and consistency.
Working knowledge of Microsoft office products is required
Willing to work in multiple stores in the assigned district.
Physical Requirements
Individuals must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lbs.
Able to work extended hours during critical project phases; and able to work in a fast pace, dynamic environment with flexibility.
The incumbent must be able to work in a fast-paced environment.
Must have reliable transportation. Must be willing to travel via car, plane or train .
Compensation
Store Manager pay range: $50,960.00 - $62,426.00
General Information
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Plant Manager
Store Manager Job 36 miles from Easton
The Plant Manager role is a key position within the Americas Management Team. The position has P&L responsibility for his/her facility. The Plant Manager is directly responsible for meeting the production requirements of the business in a safe, efficient, and ethical manner. The Plant Manager manages the production of products from the receipt of the order through delivery to the customer, including but not limited to, materials planning and procurement, outbound logistics, plant loading, manufacturing engineering, quality assurance, environmental compliance, sustainability, safety, employee training, equipment maintenance, security, continuous improvement, and warranty field service operations.
KNOWLEDGE & SKILLS:
· 15+ years of manufacturing leadership, project management or equivalent experience
· Bachelor's degree in business, engineering or similar.
· Experience creating strong leadership teams.
· Proven experience in people development and management, strategic planning, risk management and mitigation required.
· Proven experience leading through change required.
· Additional training or experience in at least one discipline such as Lean Manufacturing techniques, Six Sigma, TOM, or JIT manufacturing is required.
· Knowledge of project management frameworks and best practices.
Critical Sills & Competencies:
· Critical thinking and problem solving
· Planning and organizing
· Decision-making
· Communication skills
· Influencing and leading
· Delegation
· Teamwork
· Negotiation
· Conflict management
· Adaptability
PRINCIPAL ACCOUNTABILITIES:
· Manages the P&L for the facility.
· Accountable for achieving the target Operating Margin.
· Develops and prepares short- and long-range planning, policies, programs, and objectives.
· Ensures the manufacturing operation meets the agreed to production and quality requirements.
· Develops and implements plant loading and resource plans that achieve objectives and improve the competitive position and profitability of the operation.
· Directs and monitors department and functional managers to accomplish the goals of the operations plan.
· Insures all employees of the operation are informed of all communications, decisions, policies, and all other matters that effect their performance, attitudes and results.
· Directs and coordinates programs essential to manufacturing procedures, e.g., workplace and worker safety, training, housekeeping, continuous improvement, security, sustainability, and compliance to all legal and ethical standards.
· Complies with all local, regional, national, company, and all other applicable standards, laws, and procedures.
· Develops Key Performance Indicators (KPls) that reflect the true performance of the operation and enables continuous improvement.
· Develops talent within the workforce to meet the current and future needs of the operation.
· Takes proactive corrective actions as necessary on a timely basis and in accordance with company policy.
· Prepare budgets that meet operational goals and provides for effective management of resources.
· Participates on cross functional teams with sales/marketing, new product development, and global operations to improve overall business coordination/execution and global best practice sharing.
· Prepares reports as necessary or requested to show performance to plans.
Store Manager - Milford
Store Manager Job 36 miles from Easton
What's it like to work at Minute Loan Center? Well, awesome! We work hard, play hard and treat each other like family. MLC is a consumer finance company that specializes in providing our customers with instant funds through different loan opportunities, including online loan options. Employees in MLC stores are trained in underwriting (loans), collections, marketing, sales, customer service and store management.
The Store Manager's responsibilities include but not limited to maintaining effective operation and continued growth of the office with the direction of the District Mgr. Provide leadership, accept loan payments, collections, the ability to prioritize and make on-the-spot decisions regarding customer transactions, ability to work in a fast-paced environment, works well under pressure, revenue growth and demonstrates competency and accountability with store operational standards.
Although we are a retail operation and welcome our customers into the store, our online platform and services are second to none and most of your customer interactions will be online or over the phone.
Regarding COVID:
Our people are the heart of the company and our number one asset. We are committed to providing safe working conditions at all of our locations and have invested in measures aimed at keeping employees healthy during the COVID-19 pandemic. With safety as one of our core company values, we've established enhanced cleaning and sanitization protocols, and provide personal protective equipment to all employees-including masks and hand sanitizer. Ensuring the well-being of our team members is a top priority.
Join our team today!
Benefits:
MLC employees enjoy a wide range of benefits including:
On-the-Job Training
Contests and Bonuses
No Late Evenings
No Sundays
Health Insurance
Paid Time Off
Company Holidays
Direct Deposit
Payroll Advance Program
Requirements
With the opportunity to join our team at any of our growing number of locations throughout the country, there's plenty of places you can start a great career. By connecting face-to-face with our customers, you engage with the most important people in our business and help them with the lending services that keep their lives moving forward.
In the fun and fast-paced environment of our retail stores, your passion for customer service makes you an integral part of Minute Loan Center. With the full support of your peers and our organization, you'll have everything you need to provide an exceptional experience to every customer who walks through our door.
Provide exceptional customer service and ensure that transactions are completed properly.
Provide on-site training instruction on all aspects of leadership, company procedures and policies.
Ensure office staff fully comprehends their job description and understands our computer system.
Maintain an on-going marketing strategy and marketing tracking sheets for the store.
Control cash flow, balancing and audits while maintaining company standards.
Ensure procedures outlining opening, closing, banking, collections, audits, and other company policies are followed daily.
Provide guidance in all aspects of operations.
Recognize and develop skills/abilities of associates in order to meet store and company objectives.
Review all available reports for operating results of the store daily, weekly and monthly to identify areas of opportunity for increased profits and decreased expenses.
Establish marketing strategies that would help the store grow.
Maintain company standards as related to staffing, operations, marketing, collections and customer service.
Assistant General Manager
Store Manager Job 46 miles from Easton
THB Bagelry and Deli was built with a mission to enthusiastically share positive energy with the world. From the food we make to the conversations we have with people, our goal is to transfer our love and passion for what we do to everyone we encounter. We recognize that everyone has their own unique energy, which is why we encourage people to eat their food on their terms. Whether you want to grab a quick coffee, or comfortably linger over a bacon, egg, and cheese while chatting about your weekend plans or business, we get it and we support it. Our THB is truly Your THB.
Position Purpose:
We are searching for an aspiring leader who is driven, energetic, collaborative and adaptable, who has a passion for delivering an exceptional guest experience with a smile. As an Assistant General Manager, you will be the face of THB to guests and to team members, and you will lead the front-of-house team to success by coaching and keeping harmony among all team members and by providing excellent guest service at all times. If you are looking for a career advancement opportunity and if you are passionate about inspiring others, coaching and developing a team, and delivering an exceptional guest experience, then this position may be a good fit for you.
Essential Functions and Basic Duties:
-Be familiar with company mission and vision and transfer those values to the rest of THB family
-Continuously strive to recruit, onboard develop and maintain a strong front-of-house team in order to create a great team environment, using approved interview and hiring standards
-Create schedules that provide a high level of guest service and maintain quality of life for the team
-Promote an exceptional guest experience, modeling the right behaviors, greeting guests, conducting table visits, and coaching the team to ensure guest satisfaction
-Always be a coach and mentor, recognize high performing team members and support career advancement opportunities
-Be a menu expert, knowing everything about everything, taking orders and assisting in food preparation as needed
-Coach the staff to look for opportunities to up-sell to guests and to make guests aware of promotional items
-Keep the Bagelry clean and safe, monitoring compliance with all regulatory standards
-Control inventory for coffee, milk, chips and bottled beverages
-Hold monthly Employee Development Meeting with front of house team; provide regular feedback to GM
-Perform other duties and/or special projects as assigned or as required in response to ever changing business needs
-Perform all the necessary tasks associated with managing the business in the absence of the General Manager
What we Offer:
-45 to 50 hour, 5-day work week
-No late nights
-Alcohol-Free Environment
-Quarterly Bonus based on Results
-Company Benefits to include Sick Time, 401K with company match, Health, Dental & Vision
Required Knowledge and Experience:
-Must be at least 21 years of age
-Proven work ethic, punctual
-Dedication to providing exceptional customer service
-Good communication skills, and strong interpersonal and conflict resolution skills
-Exceptional team building capability
-Basic business math and accounting skills
-Strong analytical/decision-making skills
-Basic personal computer skills
-Bi-lingual (Spanish) skills are a plus
-1+ years experience working in food service or retail environment
-Supervisory experience preferred but not required
-Must have a valid drivers license and access to a personal vehicle before, during and after the workday
Required Education:
-High School diploma or equivalent preferred
Working Conditions:
This is a fast-paced, high-volume environment with access to kitchen equipment in tight quarters. Slip resistant shoes are the standard for the team.
Physical Activity:
Must have the ability to stand or walk for long periods of time. Bending and lifting (up to 50 lbs) are also required.
THB Bagelry and Deli is an equal opportunity employer. We value a diverse workforce and an inclusive culture. THB encourages applications from all qualified individuals and does not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.
RequiredPreferredJob Industries
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Part Time Retail Store Assistant Manager
Store Manager Job 46 miles from Easton
Your Role...
By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Assistant Manager will lead their team to fulfil Blick's commitment to our customers, the Arts, and our local communities. Responsibilities include,
Direct and oversee the overall operations of the retail location.
Increase sales volume, upholding customer service values, develop and maintain customer and school relationships, maintain proper stock levels, maintain inventory replenishment orders, special orders, and factory direct drop shipping orders.
Assists the Store General Manager with the House Account Program including, but not limited to, processing House Account orders, contacting Account customers, and maintaining customer relationships.
Oversee all aspects of inventory such as: Vendor Direct and Special Orders, Min/Max Changes, Inventory Adjustments, Weekly Cycle Counts, Store Transfers, RTVs, and shipment processing.
Maintain company POGs, display and signage compliance, cleanliness standards, and supply orders.
Pre-Inventory coordination of store including creation of store map, section labeling, pre-count assignments, product bundling, labeling all non-scan product, staff assignments for inventory, completion and transmission of all post inventory count forms.
Ensure compliance to all Loss Prevention and Safety measures, Dick Blick Company Policies and Procedures, and operational controls.
Shift supervision, including opening and closing the store, managing payroll, creating weekly schedule, staff tasks and duties assigned on a daily basis.
Interview candidates for open non-exempt associate positions.
Solve associate issues in partnership with other members of management.
Execute the training of all store associates on Blick Onboarding Training, Sales Training Program, promotional events, and Featured Products.
Communicate and maintain daily, weekly, and monthly sales goals for all associates.
Coordinate marketing programs at store level along with ensuring compliance to National Marketing programs.
Understand and manage the financial well-being of the store using the annual budget and monthly Profit & Loss reports.
Oversee ordering of store supplies through retail purchasing and monitor expenses.
General Requirements:
Ability to work both independently and in a team environment.
Excellent Communication Skills.
Willing and able to relocate for future opportunities if required.
Is willing and able to work a minimum of two nights per work week. Must close Friday and Saturday a minimum of one weekend per accounting period, minimum of one Sunday per accounting period.
Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
Regular attendance in accordance with the attendance policy.
Competencies:
Elevates Service Standards
Leadership
Champions Core Values
People
Operations
Supervisory Responsibility:
The Assistant Manager directly and indirectly supervises personnel within their store location.
Physical Demands:
Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
Prolonged walking, standing, and climbing ladders.
Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Qualifications:
High School Diploma, College preferred but not required.
One year of previous retail management experience or one year of employment with Blick.
Demonstrated superior sales performance throughout career.
Computer literate, including Microsoft Word and Microsoft Excel.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Rate:
The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.
$19.00 - $21.00 per hour + Sales Incentives
Benefits Include
401K & Profit Sharing Plan
Incentive Bonus Plans
Paid Time Off
Employee Discount
Who we are...
Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.
Our Mission...
At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.
Client Operations Manager - EE Navigator
Store Manager Job 32 miles from Easton
At AssuredPartners, Our Hunt Valley, MD office is hiring for a remote Client Operations Manager - EE Navigator. In this position, you are responsible for reviewing requirements documentation to build the EE Navigator benefit administration platform and assisting in data integrity reporting by identifying, reconciling, researching, and resolving data discrepancies.
As one of the fastest-growing insurance brokers in the U.S., we are excited to bring on those interested in growing their careers in the insurance industry. Opportunity awaits you with us!
Why this Role?
Build meaningful relationships with clients while providing them with impactful solutions.
High visibility to Senior Leadership - work alongside Client Services, Sales, and Agency Leadership, who prioritize your learning and development.
Opportunity for upward mobility and advancement opportunities across AssuredPartners!
What You'll Do:
Set up new client information and update renewal information in the EE Navigator benefits system.
Data entry of rates and employee demographic information during the setup process for new clients and renewals.
Assist in data integrity reporting by identifying, reconciling, researching, and resolving data discrepancies.
Support team in ad hoc reporting activities.
Identify, reconcile, research, and resolve system-related issues.
Maintain comprehensive knowledge of insurance plan rules for all plans, including but not limited to health, life, disability, and voluntary benefits.
Assist in user acceptance testing of self-serve webs and system enhancements.
Represent AP Benefit Advisors positively and professionally with both internal and external customers.
Contribute to the team goals by accomplishing related projects.
Update job knowledge by participating in educational opportunities and reading professional publications.
Maintain composure and effectiveness under pressure in a deadline-driven environment.
Perform other duties and special projects as assigned.
What You'll Need:
One year of experience on EE Navigator is preferred
Insurance knowledge of health, life, and disability plans preferred
Demonstrated ability to learn new software systems
Proficient with Microsoft Office products - strong Excel skills required
Results-oriented with strong attention to detail
Strong organizational, analytical, communication, and problem-solving skills
Ability to interact with internal and external customers.
Ability to work independently as well as with a team
Ability to meet operational deadlines and manage timelines
Quality focus and skilled multi-tasking
Professional presentation and attire
Superior written and verbal communication skills
What's in it for You?
To help you make the best decision for your personal growth, it's important for us to share a glimpse of what we offer our top asset, our people:
Competitive base salary $55,000 - $70,000
Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company-paid HSA contribution with eligible HSA plan selection, two dental plan options offering orthodontia coverage and three cleanings per year, and two vision plan options
Company match 401(k) plan - 50% up to 6%!
Support your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
Opportunity to prioritize your mental health with 24/7 access to licensed therapists
Pet benefits and discounts
Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners.
General Manager
Store Manager Job 46 miles from Easton
The primary duty of the General Manager is to ensure that the stores are operating in compliance with the company standards daily. The General Manager reports to the District Manager and is responsible for overseeing a designated store and managing 10 stores within Baltimore/Washington International Airport.
Job Responsibilities
Responsible for managing sales, shrink and all controllable expenses.
Manages execution of all company initiatives.
Effectively & proactively recruits and develops store teams.
Manages team to ensure progressive improvement of store performance.
Builds positive morale in area.
Partners with property management and maintains continuous communication.
Complies with all company Policy and Procedures and holds teams accountable for the same.
Utilizes performance appraisals and continuous coaching effectively to develop management.
Ensures that the management and sales staff is trained and developed to meet company expectations.
Maintains well documented financial controls and accountability.
Ensures that a clean, fresh, and orderly store environment is maintained.
Effectively communicates with District Manager regarding any employee issues.
Collaborates with buying team to ensure inventory and stock levels are in line to maximize business.
Oversees the effective merchandising of inventory.
Establishes and builds relationships with their respective properties.
Other duties may be assigned.
Job Requirements
Related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree preferred, High School diploma required.
3 years + experience in multi-unit leadership in a retail environment.
Understands and can speak to Retail Math including all KPI's
Basic knowledge of Microsoft Office Suite
Passion for phenomenal customer service and is results/goal oriented
Strong verbal and written communication skills.
Comfortable managing a team and highly self-motivated.
Organized, detail oriented, and strong time management skills.
Assistant General Manager - Urgently Hiring
Store Manager Job 47 miles from Easton
As the Assistant Manager, you'll have a lot of face time with guests and employees. You'll act as quality control, ensuring customer satisfaction by properly training employees and adhering to company policies. You'll oversee service, take the lead resolving issues, and cover when the Manager is off duty or working on other projects.