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Store Assistant skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Expert

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical store assistant skills. We ranked the top skills for store assistants based on the percentage of resumes they appeared on. For example, 51.6% of store assistant resumes contained payroll as a skill. Continue reading to find out what skills a store assistant needs to be successful in the workplace.

15 store assistant skills for your resume and career

1. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how store assistants use payroll:

Updated reports with payroll, cash flow deposit, and schedules using excel and word document.
Processed payroll weekly for store staff, using both ADP and PayCor payroll services.

2. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how store assistants use retail sales:

Retail sales, customer service, cashier, warehouse, inventory, stocking of store.
Managed shift operations of retail sales and central checkout sections.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how store assistants use customer service:

Provided superior customer service & work quality while demonstrating attention to detail, flexibility & innovation in resolving problems.
Facilitated quarterly team building exercises to increase employee morale and educate on customer service and operational skills.

4. PET

Here's how store assistants use pet:

Work independently to organize shop Assist clients with pet pick-up and drop off Provide care and attention to boarded animals
Provided care in a pet store or pet care business.

5. Food Handling

Here's how store assistants use food handling:

Used all food handling standards.
Ensured health and safety compliance through proper food handling and store maintenance

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how store assistants use sales floor:

Price changes, fitting room recovery, sales floor recovery, preparation and taking of inventory, and stock room organization.
Moved up to making phone calls to current customers then moved up to the sales floor where I made bill pays.

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7. Store Operations

Here's how store assistants use store operations:

Advised store manager of personnel situations and policy violations effecting store operations.
Job duties included general grocery store operations, campground arrangement and maintenance

Select Skills To Add To Your Resume

Payroll

Retail Sales

Customer Service

PET

Food Handling

Sales Floor

8. Store Associates

Here's how store assistants use store associates:

Provide coverage on register for other store associates for lunch, breaks and during times of higher volume customers.
Assist store associates with questions and issues for a variety of applications, affecting sales in the store.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how store assistants use pos:

Learned QuickBooks, QuickBooks POS, Receptionist skills, Maintained stocking store with adequate supplies.
Operated POS machine, made delicious drinks, and offered great service to customers.

10. Store Management

Here's how store assistants use store management:

Retail store management duties, advertising, inventory management and sales in a family business.
Provide in-store management decision making support when retail manager is unavailable to do so.

11. Retail Store

Here's how store assistants use retail store:

Assisted in the management of daily activities and performance of employees and managers in a retail store.
Assisted Store Manager with the day-to-day operations at the retail store within the museum.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how store assistants use product knowledge:

Surpassed mandated cross-sell goals each shift by 20%, by offering the customer an exceptional product knowledge and service.
Provided an outstanding shopping experience for customers through product knowledge and being up to date on trend awareness.

13. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how store assistants use loss prevention:

Greet and interact with customers, and monitor patrons to assist the store in loss prevention.
Implemented new backer card system and enforced loss prevention practices to control the inventory.

14. Inventory Control

Here's how store assistants use inventory control:

Impact Manager Responsibilities- processing shipments/transfers, inventory control, stock room management, implementing Units Sold Reports.
Reassembled entire store room following asbestos removal while maintaining inventory control.

15. Customer Complaints

Here's how store assistants use customer complaints:

Defused customer complaints and maintained a healthy amount of return clients.
Served at the front counter to deal with customer complaints.

12 Store Assistant Resume Examples

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Danielle Jordan Store Assistant Contact Information Houston, TX (990) 555-7684 djordan@example.com Skills • Retail Sales • Stock Room • Product Knowledge • Customer Service • Sales Transactions • Customer Interaction • Storage Areas • Customer Orders • Customer Transactions • Engraving Employment History Store Assistant 2020 - Present Marshall's Houston, TX • Unpacked shoes and prepared them for the sales floor. • Cashier, Stock Room, Markdowns • Provided exceptional customer service to exceed customer's expectations over the phone and on Chat and Email. • Set sale signs when needed, performs execution of markdowns, clean stock rooms, MOS. Sales Clerk 2019 - 2020 Marshall's Houston, TX • Assisted in customer service by helping patrons complete purchases as well as returns. • Greet customers, schedule lunches/ breaks, answering phone, assist with cash tills and change needed. • Worked the sales floor part-time, interacted with customers and assisted them with product information. • Performed outstanding customer service work assisting customers, maintaining a clean and orderly sales floor sixteen times weekly. • Assist store designer, in regards to merchandising the sales floor. • Partnered with store management in the implementation of all corporate and store programs, practices, and policies. Stower (Part-Time) 2019 - 2019 Lowe's Houston, TX • Unload truck, Stock, cleaning of store, customer service • Stock shelves and backroom neatly. • Provide quick, responsive customer service. • stock shelves, inventory, maintenance Education Some College Courses Computer Science 2019 - 2019 University of Houston Houston, TX


Harold Lawson Store Assistant Contact Info Lynchburg, VA (260) 555-6285 hlawson@example.com Skills Process Merchandise ReturnsCustomer ServiceRetail SalesFloor StockDaily OperationsStore ShelvesBank DepositsWalmartNew ItemsCustomer Transactions Employment History Store Assistant 2019 - Present Walmart Lynchburg, VA • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Unload truck, stock shelves, customer service, bin overstock • Picked merchandise from inventory storage area for the sales floor team. • Worked the sales floor, loss prevention, and customer service. Cashier Operator 2018 - 2019 Food Lion Lynchburg, VA • Obtained knowledge of food preparation standards and safety. • Receive, open, unpack and issue sales floor merchandise. • Maintain a clean and presentable front end. • Maintain sales floor, flow new merchandise onto the sales floor, cashier, customer service; • Cashier Floor sales, customer service Stock merchandise Overnight Stocker 2017 - 2018 Food Lion Lynchburg, VA • Stock and rotate stock on store shelves and maintain inventory of the warehouse. • Work as part of a team to merchandise products on the sales floor. • Unload pallets with pallet jacks into the back room. • Provided quality customer service in fast-paced environment. Education Associate's Degree Business 2015 - 2017 Liberty University Lynchburg, VA


Frank Roberts Store Assistant Las Vegas, NV froberts@example.com (830) 555-0511 Experience Store Assistant 2018 - Present Office DepotLas Vegas, NV • Ensured the highest levels of customer service and satisfaction. • Assist in the setup of new stores. • Assisted customers to determine and fulfill technology needs through active listening and extensive product knowledge. • Worked with customer service to resolve issues. Customer Service Associate 2016 - 2018 Office DepotLas Vegas, NV • Support of all Windows operating systems and Apple OSX. • Processed returns and exchanges according to company policies. • Fielded an average of 50 customer service calls per day. • Worked with customer service to resolve issues. • Worked in all areas of the Hickory store: Technology, Sales Floor, Copy Center and Cashier. • Received and responded to trouble tickets via email and phone. Student Internship 2015 - 2016 American Red CrossPhiladelphia, PA • Red Cross, 1565 Exposition Blvd, Sacramento, CA 95815 - Student Intern/Volunteer Copy Files Input information into Excel • Assisted with expanding community resources, developed new contacts, and effectively served all clients. • Learned department routines, fluoroscopy, patient care, positioning, and some CT competency. Skills Product Knowledge Company Policies CSA Retail Sales Manufacturer Recommendations Special Orders Sales Floor ADL Customer Complaints Gift Shop Education High School Diploma 2015 - 2015


Madison Lane Store Assistant Employment History Store Assistant 2018 - Present AmazonDallas, TX • Used multiple internet and software tools to navigate customer accounts, research and review policies. • Worked as CSA assisting customers with their orders and accounts. Sales And Receiving Associate 2017 - 2018 AmazonDallas, TX • Resolved customer's inquiries and issues within company policies and guidelines. • Scan all incoming merchandise into the computer system. • Assisted 60-80 customers per day with website navigation, pricing, product availability via phone and email communication. Key Holder/Manager 2013 - 2017 WalmartDallas, TX • Helped to open two new stores and assisted in two store remodel projects. • Developed staff and training procedures to ensure proper procedural compliance. • Oversee daily operations to make sure we are following all policies and procedures. • Maintain inventory on the sales floor and back room. • Achieved daily sales goals and customer satisfaction on a regular basis. Education High School Diploma 2013 - 2013 Contact Information Dallas, TX (590) 555-6033 mlane@example.com Skills Communication New Associates New Merchandise Store Management Special Events Retail Sales Stock Shelves Close Store Customer Orders Direct Store Delivery


Gloria Black Store Assistant Frederick, MD (840) 555-1890 gblack@example.com Skills Menu Items Anti-Money Laundering Retail Sales POS CPR Product Knowledge Special Guest Store Management Plan Menus Food Preparation Employment History Store Assistant 2017 - Present AldiFrederick, MD • Communicated directly with department managers and supervisors to help replenish sales floor quickly and efficiently. • Helped meet customers needs Offered memberships Met all sales expected a week Helped keep sales floor clean at all times Store Attendant 2016 - 2017 Macy'sSaint Louis, MO • Cashier Sales Associate Customer Service Display expert • Maintained strong customer relations; ensured high-quality service for golfers. • Assisted Deli customers directly by fulfilling orders. • Meet and greet customers/handle all returns of customers. Head Cook 2015 - 2016 Purdue UniversityWest Lafayette, IN • Clean, mop, sweep, and take out trash Wash dishes Use pallet jack to transfer frozen food to deli department • Oversee the food preparations as well as make sure all sanitary guidelines were being followed. • Cook , clean , customer service Education Associate's Degree Hospitality Management 2013 - 2015 Purdue UniversityWest Lafayette, IN


Ethan Watkins Store Assistant Baltimore, MD (860) 555-7624 ewatkins@example.com Experience: Store Assistant Five Below Baltimore, MD 2020 - Present • Provide friendly customer service in a timely manner Stock shelves Uphold company policies • Handled opening and closing store, customer service, merchandising department, nightly sales reports and meeting with manufacturer representatives. • Get as much stock done that would fit on the sales floor. • Assisted colleagues with questions, product knowledge, and reference material. General Sales Associate McDonald's Baltimore, MD 2018 - 2020 • Cashier, received top honors for exceeding sales goals in store cards Assist with customer service • Modeled clothing * Provided exceptional customer service * Assisted in stocking merchandise and inventory control Crew Trainer McDonald's Baltimore, MD 2015 - 2018 • Stocked food products on the shelves. • Trained to properly provide excellent customer service through effective communication with customers. • Resolve customer complaints Process merchandise returns and exchanges. • Train Crew Members while working the shift and helping facilitate customer relations in an extremely fast-paced environment. Skills • Mcdonalds • Accurate Food Orders • Sales Transactions • Customer Interaction • Food Products • Sales Goals • Target Goals • Drive-Thru • Hand Tools • Security Practices Education: High School Diploma 2015 - 2015


Sarah Dixon Store Assistant Baltimore, MD (970) 555-4288 sdixon@example.com Experience: 2014 - Present Store Assistant / Dollar Tree / Baltimore, MD • Assisted with customer service orders, cleaning, and stock. • Worked early mornings organizing the sales floor and stock room Helped bring out merchandise and decorate visual appearance • Assist in product knowledge/trend training for all employees. • Deliver a great-looking, fully-stocked sales floor. 2013 - 2014 Cashier Operator / McDonald's / Jacksonville, FL • Documented, filled, cooked, and prepared customer orders. • Take orders and deliver quality customer service to the customers Clean and organize the counter and dining area. • Handled money / customer service * Took orders and prepared orders * Ran inventory bi -weekly 2012 - 2013 Busser / Ruby Tuesday / Orlando, FL • Provided customer service through the telephone by answering questions and arranging reservations. • Performed backup customer service in which I provided information on menus and services offered. • Provide front line food service to ensure wait staff and bartenders can focus on patrons. • Collected and washed dirty dishes from customers and was also responsible for the prompt and safe delivery of customer orders. • Gather and remove trash - Load and operate powered dishwasher - Unload supply trucks - Transfer supplies between storage and work areas • Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Skills: Sales Transactions, POS, Retail Sales, Retail Operations, Product Knowledge, Multiple Departments, Kitchen Equipment, Customer Service, Customer Relations, Deli Education: 2012 - 2012 High School Diploma /


Christopher Flores Store Assistant Chicago, IL \| (370) 555-0040 \| cflores@example.com Work Experience Store Assistant, Aldi - Chicago, IL 2018 - Present Maintain cleanliness and organization of the sales floor. Coordinate with and report to local store management and provide requisite documentation of inventory results. Manage cash, emails, reports, inventory, and daily operational tasks. Key Holder, Payless ShoeSource - Saint Louis, MO 2015 - 2018 Assist customers through our customer journey providing excellent customer service. Maintained crucial written and verbal communication with District and Corporate Leads during management transitions. Listen to and resolve customer complaints regarding services, products, or personnel. Sorted shipment, placing items on sales floor with the correct label and pricing, in the correct section. Sales Clerk, Macy's - Saint Louis, MO 2014 - 2015 Received and Disburse money, and cash handling -Customer Service -Responsible for assisting customers in the fitting rooms -Direct and Supervise employees Managed, maintained and sold over a 100K in fine jewelry and designer watches. Client-focused with broad knowledge of retail sales. Cashier Stocked sales floor and assisted customers Worked in various departments throughout the store Skills UPT, Product Knowledge, Customer Service, Retail Sales, Stock Room, Bank Deposits, Sales Transactions, Loss Prevention, Customer Interaction, Sales Floor Education High School Diploma 2014 - 2014


Charles Jones Store Assistant San Antonio, TX (420) 555-1980 cjones@example.com Experience Store Assistant, Subway, San Antonio, TX 2011 - Present • Performed functions related to food preparation and inventory control in accordance to company policy. • Cashiered, provided customer service, supervised fitting room area, suggested perfume sales. • Stock the back and put stuff onto the sales floor. • Helped create and maintain customer relations in person and over the phone in order to meet personal and store sales goals. • Bank deposits, money handling, trained new employees. • Lead team of associates in providing strong customer service. Retail Sales Associate/Cashier, Publix, Dacula, GA 2010 - 2011 • Stock shelves, and mark prices on shelves and items. • Set sales goals and bonuses for retail associates and team members. • Prevented various thefts as loss prevention Help customers find necessary merchandise Cash handling Keep work area clean and organized • Help setup five different sections in a new store. • Welcomed customers to JC Penney Operated a cash register and had extensive knowledge of fine jewelry Deli Associate, Publix, Dacula, GA 2009 - 2010 • Prepared all hot food items and set up deli case for retail.Monitored and recorded temperatures in the deli cases. • Answered phones and followed customer orders and directions accurately. • Clean deli area and restock shelves as needed. • Provided excellent customer service, answered customer questions regarding deli items Prepared customer orders to their specifications Skills • Retail Sales • Deli • Department Equipment • Company Policies • Ensure Freshness • Customer Interaction • Sales Transactions • Customer Service • Mathematics • Food Preparation Education 2009 - 2009 High School Diploma


Amber Torres Store Assistant Goodlettsville, TN \| (970) 555-9588 \| atorres@example.com Employment History: Dollar General - Goodlettsville, TN 2013 - Present Store Assistant • Executed daily operations consisting of counting and keeping an accurate safe count, issuing cash drawers to the cashiers. • Cashier, stock, recover , act as assistant manager, open and close store, count safe and deposits. • Assist customers on sales floor and provide recovery of merchandise to maintain a clean and organized environment. Burger King - Portland, OR 2010 - 2013 Store Attendant • Take money on back drive thru * Work the front counter taking orders / clean dining area * Cash Handling • operate drive-thru window, manage cash drawer, operate cash register, expedite customer orders, provide customer service, stock supplies • Handle food orders on front counter and drive through simultaneously. • Restocked supplies, prepared drinks and fries and attended to customers in the drive-thru. Fred Meyer - Portland, OR 2009 - 2010 Deli Associate • Recorded and ensured temperature and food preparation ensuring food safety. • cashier, serving food, cooking food, food prep, slicing meat and cheese, customer service, cleaning • Clean all department equipment occasionally. • Provided customer service in a polite manner when serving their food -Fulfilled customer orders by answering phone calls Skills: Sales Floor, Ensure Freshness, Store Management, Bank Deposits, Product Knowledge, Customer Service, Food Preparation, Retail Sales, Food Products, Menu Items Education: High School Diploma 2009 - 2009


Alexis Thompson Store Assistant phone(280) 555-6920 addressIndianapolis, IN emailathompson@example.com Experience 2020 - Present Store Assistant Payless ShoeSource · Indianapolis, IN • Open & closed the store Money management Supervised store assistants Customer service Team leader Bank deposits Meetings Phone meetings Salary payment • Manage Payroll and train new employees, balancing cash and generate bank deposits. • Opened a new store location and assisted in recruiting and training new staff. 2015 - 2020 Sales Associate And Customer Service Kroger · Indianapolis, IN • Maintained an atmosphere of enthusiastic customer service. • Complied with swift friendly customer service requirements and maintained a clean work area. • Greet customers and respond to their queries courteously. • Unpack, process, and distribute truck shipments to sales floor. • Utilize effective communication to engage the prospective customer and selling each client s product and services. 2006 - 2015 Food Runner TGI Friday's · Indianapolis, IN • Provide customer with exceptional customer service • Provide great customer service Answer phones, clean tables, run food • Memorized and presented menu items to customers and asked inquisitive questions to suggestively sell suitable menu items. • Provided excellent guest service while maintaining a clean, safe environment for our guest. Skills • Customer Returns • Retail Sales • Guest Service • Positive Attitude • Sales Floor • Company Policies • Close Store • Communication • Offering Assistance • Sales Goals Education 2006 - 2006 High School Diploma


Jacqueline Owens Store Assistant phone:(850) 555-0478 email:jowens@example.com address:Jacksonville, FL Employment History Store Assistant 2019 - Present Claire's Stores · Jacksonville, FL • Developed a strong product knowledge as well as customer knowledge. • Provided customer service, performed cash/credit transactions, pulled orders, opened and closed location. • Provided effective communication and customer service support to the sales, marketing and administrative teams on daily basis. Store Management Internship 2018 - 2019 Walmart · Houston, TX • Completed 16 week management training program for Wal-Mart Stores Inc. • Replenish store shelves and sales floor ,CASHIER Overnight Stocker 2017 - 2018 Toys R Us · New York, NY • Provided customer service and assistance in locating and choosing merchandise Prepared products for sale and mark-downs gifts, and related merchandise • Moved product from truck and back room and organized them throughout the store. • Assist Customers by loading their vehicles and maintaining a pleasant and clean store. • Retail Customer service for Electronics department. Skills Jewelry Store Management Customer Service Retail Sales Sales Floor Store Shelves Company Policies General Merchandise Night Crew Complete Tasks Education High School Diploma 2017 - 2017

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Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

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List of store assistant skills to add to your resume

The most important skills for a store assistant resume and required skills for a store assistant to have include:

Payroll
Retail Sales
Customer Service
PET
Food Handling
Sales Floor
Store Operations
Store Associates
POS
Store Management
Retail Store
Product Knowledge
Loss Prevention
Inventory Control
Customer Complaints
Product Selection

Sales Associates
Store Sales
Purchase Orders
Groceries
Store Appearance
Bank Deposits
Inventory Management
Customer Inquiries
Computer System
Stock Shelves
Store Products
Customer Assistance
Sales Reports
Store Maintenance
Customer Orders
Cash Drawers

Credit Card Transactions
Stock Room
Store Policies
PowerPoint
HR
Customer Relations
Store Locations
Store Displays
Store Merchandise
Store Opening
Merchandise Displays
Store Inventory
Stock Merchandise
Window Displays
Clean Store

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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