Client Engagement Specialist
Specialist Job 6 miles from Rye
We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.
We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.
Our mission is to give companies the tools they need to change the future of their business.
Job Summary
In this role, you will be required to interact with customers and clients and be able to identify and troubleshoot all issues. This position will perform all technical support and customer service activities for partners and merchant clients including; professional communication, troubleshooting technical issues related to payment authorizations, batching, clearing, and settlement remote technical support for various payment terminals and payment gateways, along with assisting other customer service functions and triaging issues between other company departments. This position will report directly to the Client Engagement Manager.
Requirements:
Responsibilities & Duties
Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications.
Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys
Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue
Work independently and within the team to collaborate and solve various technical issues throughout the day
Provide expertise customer service to existing clients over the phone and email
Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway)
Guide merchants through PCI compliance program
Understand activities and duties of all company departments and use this knowledge to resolve technical issues
Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants
Other duties as assigned.
Skills/Competencies
Extremely detail oriented
Ability to multi-task
Good interpersonal skills
Strong communication skills
Strong relationship building skills
Influencing skills
Build solutions/problem solver
Qualifications / Experience Required
6+ months of relevant experience
Spanish speaking a plus
Proficient in Microsoft Word/Excel
Education Requirements
High School Degree
College degree preferred
PM22
PI1ca7c5461bce-29***********6
Senior Key Agency & Pro Market Field Support Specialist
Specialist Job 20 miles from Rye
US-NY-Melville Type: Full-Time # of Openings: 1 CUSA Eng Cliffs - NY WrkFrmHme About the Role
We have an exciting opportunity for a Senior Key Agency & Pro Market Field Support Specialist (Sr Specialist, Technical) to join our Key Agency & Pro Market Field Support Team within the Canon USA Business Partner Group (BPG). If you have experience in the professional photojournalism and/or professional photography and video industries and an interest in supporting, educating, and engaging with that market, this could be the job for you!
Utilize your technical product expertise and industry experience to demonstrate Canon's imaging products and services with the goal of supporting current professional clients and exploring new business opportunities.
Ideal candidate will work remotely, based in close proximity to a major metropolitan city/airport hub in order to facilitate travel. This position requires frequent overnight travel to events, meetings, workshops, and/or productions.
This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
Visit key professional end users to demonstrate and educate on Canon imaging products
Provide support to imaging professionals and end users, which may include evaluation loans, troubleshooting, demonstrating equipment, and responding to questions regarding advanced product applications, workflow, and imaging techniques
Plan and conduct internal, dealer and client training seminars in collaboration with the sales teams to educate about the features, specifications and applications of Canon's imaging products
Collaborate with Canon's Marketing and Product Planning departments to provide support on product launches, marketing collateral, events, and other special projects
Assess technical support requirements for the industry and develop / schedule appropriate activities and programs
Participate in research, planning, and execution of trade shows, activations and events supporting the professional imaging market
Develop audio/visual and technical documentation support materials to enhance information presented during training and technical demonstrations
Follow up on assigned leads and identify and develop new business contacts with potential customers to increase Canon's share in the professional market
Communicate, advise and collaborate with the sales organization regularly
Compile product and market information, document business activities, and report on customer feedback and sentiment
Represent Canon in on-camera interviews, social media, and marketing assets
Develop enduring ties and communication with key end user clients and partners. Provide valuable customized solutions, and maximize the scope of our technology, world class service, and human capabilities to support this goal
Use technical and industry expertise to support other internal departments such as Canon Professional Services (CPS), product and business planning, marketing, and sales support
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant imaging, photojournalism, marketing, and/or business field or equivalent experience required, plus 5 years of related experience as an imaging professional
Professional level knowledge regarding cameras, lenses, techniques, and applications to communicate with and support the professional end user
Experience in the technical aspects of on location photojournalism and/or photography including image editing, remote filing, and transmission
Experience working in a still and video hybrid newsgathering environment
Experience working at or with key imaging agencies and/or wire services is preferred
Ability to travel up to 50-70% nationwide, with some opportunities for international travel
This position requires driving; therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
Ability to lift over 50 lbs
Working knowledge of a CRM preferred
In accordance with applicable law, we are providing the anticipated base salary range for this role: $76,150 - $114,040
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#PM19 #LI-AV1 #CUSA #LI-REMOTE #ID22
PI2b79c198e0c0-26***********1
Warranty Claims Specialist
Specialist Job 20 miles from Rye
Warranty Claims Specialist - Automotive Financial Services
$43.25 per hour
Contract; approximately 1 year
Monday-Friday 8:30am-4:30pm EST
Woodcliff Lake, New Jersey (Hybrid)
What you'll be doing:
Review the claims/appeals and all documentation supplied by the center, time controls, technician repair notes, customer complaint vs. repair performed, authorizations obtained, technician efficiency, test results, and use sound judgement and decision-making skills to execute the appropriate action on claim payment
Provide feedback to Warranty Claims Administration Lead and/or other colleagues in the department that assist them with future decisions regarding claim issues, new CAESAR rules or Warranty Parts Return
Communicate to center/dealers that do not comply with warranty policies and procedures the proper procedure to submit claims
Research documentation (Repair instructions, bulletins, Repair Orders, etc), systems (AIR, FBM, etc), and CAESAR rules to detect inaccuracy and inefficiency; identify actions to take to align the disputes
Identify claims in review that could potentially be paid automatically by the system
Notify the Claims Administration Lead of findings
Internal communication with various departments to verify parts availability, product trends and technical repair instructions
Responsible for processing warranty claim submissions according to the applicable policies and procedures, including (but not limited to): Warranty department procedural documentation, technical service bulletins and repair instructions, applicable warranty coverage, etc.
Warranty claims are submitted from the dealer service provider to the claims department via CAESAR (claims management system)
Using queries in CAESAR, according to daily allocation, claims are presented and assessed individually using all applicable data to substantiate the claim - vehicle service records, repair instructions, service information bulletins (SIBs), requesting additional information (repair orders, parts orders, etc.), and anything else available, as needed
Individual claims are processed accordingly based on the information assessment, within the scope of Policy
Where additional information is needed, contacting Center Warranty Administrators directly, requesting additional paperwork, talking to Policy Group, or technical experts for clarification on the requirements or instructions, to more accurately process claims
Who we're looking for:
Education - preferred bachelor's degree or equivalent work experience
1-2 years of wholesale/retail automotive experience with good working knowledge of automotive technology or OEM Warranty knowledge is REQUIRED
Experience with CAESAR is PREFERRED
Intermediate proficiency with Microsoft Office (Outlook in particular, Excel, OneNote, and Word preferred)
Demonstrated ability to independently research topics to resolution and determine the best path forward for the Company, based on applicable Policies and Procedures
Proficient user of Outlook, Word, Excel, Visio and PowerPoint applications
Must be able to use FASTA, PuMA systems, AIR, ETK. ISPA Next, CAESAR, INFONET and all other systems needed to make sound judgements in claim payment decisions
Intake Specialist
Specialist Job 17 miles from Rye
🌟 Become the Face of Schwartzapfel Lawyers: Intake Specialist Wanted! 🌟
Are you a spirited lawyer or paralegal radiating positivity, energy, and enthusiasm? Do you thrive on the frontline, connecting with clients and making a difference from the very first call? Dive into a unique role that's not just about screening-it's about sculpting the first impression of our esteemed firm.
What You'll Do:
🔹 Engage and screen potential clients with empathy and expertise.
🔹 Work closely in a vibrant environment where every call counts, and every client story matters.
Why Join Us?:
🔸 Learn from the Legends: Benefit from hands-on training by acclaimed attorneys and seasoned paralegals.
🔸 Continuous Growth: Tap into unparalleled growth avenues. Paralegals can journey from presuit to litigation. Attorneys will learn from the deans of the trial bar, absorbing insights from those who've achieved record-breaking verdicts and settlements.
🔸 Limitless Horizons: There's no ceiling to your growth potential or earnings. Your ambition is the only limit.
🔸 Empower Through Education: Enjoy the privilege of classes and courses designed to refine your expertise.
🔸 More than Just a Role: This isn't just about intake. If you have a penchant for sales and genuinely enjoy assisting others, this role is your playground.
🔗 Your Next Step:
If you're ready to be the voice that resonates with hope, assurance, and professionalism in every client interaction, let's connect. At Schwartzapfel Lawyers, your potential doesn't define your limits-it just sets the starting point.
Requirements
Solid work history
Natural talent
People person with exceptional phone skills
Quality work ethic
Hungry with a drive to succeed
In the office full time for the first 90-days with hybrid considered after that period
To apply for this position, email resume, salary requirements and a concise paragraph stating why this position is for you. All requirements must be submitted to be considered.
Customer Service Specialist
Specialist Job 24 miles from Rye
International apparel company is looking for a Customer Service Specialist to join their team! The Customer Service Specialist will serve key retail accounts for the company. This is a hybrid role with excellent benefits. Prior experience in retail/apparel highly preferred.
Job Responsibilities
Serve as the primary contact for sales representatives and key account managers.
Ensure timely processing and investigation of email and EDI orders for department stores, licensor boutiques, e-commerce platforms, strategic accounts, and corporate chains.
Create contracts and manage call-off orders.
Handle manual allocations and deliveries for priority orders as needed.
Manage open orders and collaborate closely with Sales Delivery to resolve allocation issues and optimize order fulfillment.
Research and resolve inquiries from customers, sales reps, and brand managers effectively.
Manage and troubleshoot delivery blocks daily.
Communicate effectively with key accounts via email and Teams.
Research and process credits, including markdowns, rebates, and advertising, using the dispute management tool.
Investigate and resolve disputes related to customer chargebacks and violations.
Process consignment fill-up, pick-up, and issue orders.
Maintain customer SKU information records and VAS.
Update and manage online customer portals.
Collaborate with Commercial, Credit, Sales Delivery, ICT, and warehouse teams.
Legal Intake Specialist
Specialist Job 19 miles from Rye
Legal Intake Specialists handle the initial calls and inquiries (Web, Email, Chat) from new prospecting clients seeking out a firm to represent them regarding potential injury claims. We provide best-in-class service and obtain detailed information regarding the incident to be reviewed by our attorneys immediately. We approach each interaction with a high degree of attention and sense of urgency to ensure the best possible outcome. Intake Specialists also follow up with all potential clients regarding documentation, next steps and assisting in the sign-up process all while providing an excellent client service experience.
Requirements:
The ideal candidate must possess the following attributes:
• Customer Service Experience
• Professional and empathetic telephone etiquette
• Active listening, verbal and communication skills
• Computer proficiency (Microsoft Office 365/Suite)
• Excellent written skills, spelling, punctuation and grammar
• Ability to obtain, confirm and update data entry at a high level of accuracy
• Acquire detailed and complete in-depth information
• Organizational and time-management skills
• Ability to multitask and prioritize tasks
• Ability to work within a team while handling individual responsibilities
• Adaptability, flexibility, able to perform in a dynamic working environment
The following attributes are highly desirable but not required:
• High Volume / Fast paced Contact Center Experience
• Salesforce Experience (Litify Experience a BIG plus)
• Proficient using multiple software & programs (CRM, VoIP, Electronic signature)
• College Degree a Plus
• Legal Experience a Plus
• Bilingual (Spanish) a Plus
Contact Center Specialist
Specialist Job 19 miles from Rye
Grit - Pest Process Outsourcing is a 100% United States-based BPO company specializing in the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. The company aims to help businesses increase conversion rates on leads, retain current customers, and gain a competitive advantage while lowering operational costs. Grit PPO is the first female-owned BPO company dedicated to the Pest Control industry, offering Pest Process Outsourcing (PPO) services to strengthen client relationships and generate additional revenue.
Role Description
This is a full-time in office role as a Contact Center Specialist at Grit - Pest Process Outsourcing located in Croton-On-Hudson, NY, As a Contact Center Specialist, you will be responsible for Contact Center Operations, IVR handling, maintaining high levels of Customer Satisfaction, effective Communication, and exceptional Customer Service on a day-to-day basis.
Qualifications
Contact Center Experience
Inside Phone Sales
Experience with concurrent usage of multiple platforms
Strong Communication skills
Exceptional Customer Service abilities
Ability to work independently and collaboratively
Experience in the pest control industry is a plus
High school diploma or equivalent, Bachelor's degree preferred
Intake Specialist
Specialist Job 20 miles from Rye
About Us
Slater Slater Schulman LLP is a prominent full-service law firm with over 40 years of experience representing survivors of catastrophic and traumatic events. Our nationally renowned attorneys are committed to ensuring the best results for our clients through persistence and zealous representation. We have achieved successful resolutions in some of the most challenging cases in the industry, including 9/11 World Trade Center litigation, Child Victims Act, mass torts, pharmaceutical drug litigation, product liability litigation, environmental litigation, employment and labor law, medical malpractice, and personal injury.
Position Overview
We are seeking a reliable, professional, and highly motivated individual who can work as a part of our innovating team in a fast paced environment. Successful candidates will be responsible, have excellent communication and computer skills, be highly organized, and detail-oriented. The individual will be able to assist with mass tort claims and the verification of claimants information. This position presents an excellent opportunity for growth and advancement in a great work environment.
Responsibilities
Liaise with clients regarding the details of their case.
Assist with mass tort and sex abuse claims.
Verify claimants information.
Open cases in our case management system, Smart Advocate.
Scan incoming mail and assign it to the appropriate departments and parties.
Skills/Qualifications
Bachelor's degree from an accredited college or university.
Experience with customer service and high call volume.
Computer literacy.
Franchise Development Interior Design Specialist
Specialist Job 22 miles from Rye
Join our Team as a FD Interior Design Specialist
Employment Type: Full Time
Department: Franchise Development
Who We Are
At Grand BK, the procurement powerhouse behind H Mart, we're not just moving products-we're building connections through food. As the largest Korean logistics and distribution company on the East Coast, we bring top-quality meat, seafood, grains, and nuts to H Mart across the U.S., helping families and communities feel at home, no matter where they're from. We believe food is more than just sustenance-it's culture, comfort, and a way to bring people together.
If you come from an Asian heritage, we ensure you have everything you need to provide for your family and celebrate your traditions with pride. If you're new to Asian culture, we welcome you with open arms, sharing rich stories, customs, and warmth that enrich every step of your journey, both personally and professionally.
As we continue to expand, we're looking for passionate individuals to join our team and be part of this journey. If you're ready to grow with us and make an impact, we'd love to hear from you!
The Role
The FD Interior Design Specialist is responsible for developing and maintaining franchise store design guidelines that align with the brand's identity and vision. This role ensures consistency in interior design across all franchise locations by establishing standardized procedures and providing customized design solutions tailored to each store's unique characteristics.
As a key member of the team, the FD Interior Design Specialist will oversee store design projects from inception to completion, managing timelines, budgets, and resources to ensure successful execution. This role will collaborate closely with external architects, designers, and suppliers to select materials and furnishings while ensuring quality control and compliance with design standards.
1. Franchise Design Guidelines Development
Develop and update store design guidelines that reflect the brand identity
Establish standard procedures and guidelines to ensure consistency in interior design across new franchise openings
2. Design Concept Development
Develop and propose interior design concepts for new franchise stores
Work closely with franchise partners to deliver customized design solutions that meet the specific needs and characteristics of each location
3. Project Management
Manage and oversee store design projects from inception to completion
Ensure smooth project execution by managing timelines, budgets, resources, and documentation
4. Collaboration with External Partners
Collaborate and communicate with external architects, designers, and suppliers
Manage the selection and supply of materials, furniture, and decorative elements
5. Quality Assurance
Conduct regular site visits and evaluations to ensure the quality and consistency of store designs
Review compliance with design standards and propose improvements as needed
6. Brand Consistency
Support all franchise locations in maintaining designs that align with the brand's vision and philosophy
Ensure a consistent customer experience across all stores by reviewing interior designs and displays
7. Training and Support
Provide training on design guidelines and procedures to franchise partners and internal team members
Act as a consultant for design-related issues and offer ongoing support
Qualifications & Requirements
Education: Bachelor's degree in Architecture, Interior Design, or a related field preferred
Experience: 3+ years of experience in interior design, project management, or a related field.
Proficiency in design software such as CAD, SketchUp, and Adobe Creative Suite
Strong project management and communication skills
Ability to maintain brand identity and design consistency
Experience collaborating with external partners and cross-functional teams
Knowledge of current design trends and best practices in the F&B industry
Licensed interior designer or architect preferred
Why You'll Love It Here
At Grand BK, we don't just work-we thrive. Here's what makes our team special:
✅ Competitive Pay
✅ Comprehensive Benefits - Medical, Dental, and Vision insurance options
✅ Company-Provided Life Insurance
✅ 401K Retirement Savings Plan
✅ Paid Time Off & Company Holidays
✅ Exclusive Access to Company Resorts
✅ Daily Lunch & Snacks
✅ Exciting Company Events - Ski trips, concerts, BBQ parties, year-end celebrations & more!
Come As You Are
At Grand BK, we believe that diversity makes us stronger. We welcome applicants from all walks of life and are proud to be an Equal Employment Opportunity employer. We consider all qualified candidates, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
We encourage people from all backgrounds to apply-including those who may not have had traditional access to opportunities in our industry. Everyone deserves a chance to shine!
National Account Specialist
Specialist Job 24 miles from Rye
Our Food/CPG client is currently seeking a National Account Manager.
This job will have the following responsibilities:
Develop and engage in business reviews, sales, and trade growth activities.
Execute general account management activities such as customer contract negotiations and agreements, new item entry, promotional programs, and assortment recommendations.
Develop, implement, and execute account-specific growth strategies aimed at meeting corporate objectives and driving profitability.
Manage account financials and budgetary responsibilities.
Monitor channel trends, conducting data analysis, to identify gaps and key opportunities.
Track the effectiveness of channel marketing events and recommend strategic actions.
Prepare and present sales results to upper management.
Maintain and strengthen existing relationships while actively seeking new business opportunities to solicit growth.
Qualifications & Requirements:
Bachelor's degree in Business Administration and/or equivalent work experience.
E-COMMERCE EXPERIENCE REQUIRED
2 + years of food and/or CPG experience required
Proficient in Microsoft applications, specifically Excel and PowerPoint.
Strong written and verbal communication skills. With a high level of attention to detail.
An individual who wants to contribute positively to a growing department, adding value and positive contributions to the benefit of the organization.
Must be willing to travel up to 30% of the time
Bilingual a plus
Apply now
Finance Operation Specialist
Specialist Job 15 miles from Rye
The Department is responsible for overall process handling with Client request and resolving issues as well as coordinating with vendors designated to provide LMD Service to Customers.
RESPONSIBILITIES
Monthly Closing Procedures: Prepare and finalize data for monthly closing files, ensuring accuracy and completeness in the billing templates.
Accounts Payable and Receivable Management: Generate all AP and AR in the GSI system to ensure proper revenue recognition and expense tracking.
Invoice Management with Service Providers: Collaborate with service providers to obtain accurate accounts payable details, ensuring timely receipt of invoices and effective follow-up on outstanding items.
Billing Coordination: Follow up on any required billings related to incurred expenses and coordinate with clients to ensure timely invoicing based on agreed terms.
Audit Collaboration: Work closely with the audit team to review discrepancies in billing, facilitating the re-invoicing process as necessary to resolve issues.
Communication with Finance Team: Maintain clear communication with the finance team regarding receivables management and ensure timely follow-up on accounts payable disbursements.
Cumulative Closing Management and Profit/Loss Oversight: Manage cumulative closing processes and monitor profit and loss statements to ensure financial accuracy.
Expense Billing Coordination: Discuss and arrange billing methodologies when expense categories differ, ensuring compliance with company policies and client agreements.
Financial Reporting: Assist in the preparation of financial reports and analyses to provide insights into company performance, aiding in strategic decision-making.
Stakeholder Engagement: Serve as a point of contact for internal and external stakeholders regarding financial inquiries, ensuring clarity and professionalism in all communications.
Process Improvement Initiatives: Identify areas for process improvement within the accounting functions and implement solutions to enhance efficiency and accuracy.
REQUIREMENTS
Bachelor's degree in Logistics or related field is preferred
Bilingual in Korean and English is required
Excellent communication and interpersonal skills
Previous customer service experience
High proficient in Microsoft Office, specifically Excel, PowerPoint
Roll-up your sleeves attitude
SAP Functional Specialist
Specialist Job 11 miles from Rye
SAP Functional Specialist, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% telecommuting permitted): * Design documents, establish specific solutions, and lead the efforts including configuration, customizing, and testing to meet client's requirements.
* Document functional specifications, configuration details based and customize SAP settings to meet requirements related to time booking, expense management, and financial postings.
* Provide end-to-end support to the client's SAP landscape, including production and non-production systems.
* Collaborate with technical consultants to design and implement seamless integration between SAP ECC - Concur Expense, SAP ECC - Time to identify and resolve technical issues and integration challenges.
* Monitor changes in tax regulations, accounting standards, and other compliance factors that may impact functional processes.
* Provide inputs for planning and implementation of system enhancements during the production support.
Estimate the level of effort required for functional requirements, client meetings, system configuration, unit testing, integration, regression testing, and quality review and support process aspects of the objects.
Support mobile applications for business processes including time, expense, and Human Resources.
Configure new and complex high-quality solutions (SAP) to clients by integrating with other modules of SAP.
* Maintain comprehensive documentation of the configured solutions, integration points, and any customizations made during the implementation.
* Design test scripts with all possible test scenarios that are critical to ensure the best quality product is developed and delivered to client.
* Design and develop modular and integration test scripts in ALM (Application Life Cycle Management) and conduct thorough testing of the configured solution, including unit testing, integration testing, and user acceptance testing to ensure seamless data flow and process synchronization across the integrated environment.
* Identify existing business processes, pain points, and areas for improvement by proposing enhancements to optimize system efficiency and user experience.
* Utilize: SAP Concur, SAP Time and Travel Management Expense, SAP FI Module, SAP S/4HANA Financial Accounting, SAP HR, SAP ERP Central Component (SAP ECC), and SAP Interfaces.
Required: Bachelor's degree or equivalent (employer will accept Associates degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a SAP Consultant or related.
Two (2) years of experience must include utilizing SAP Concur, SAP Time and Travel Management Expense, SAP FI Module, SAP S/4HANA Financial Accounting, SAP HR, SAP ECC, and SAP Interfaces.
$128939 to $155000 year.
Full time.
SN124.
People Operations Specialist
Specialist Job 9 miles from Rye
Our client, a national facility services company, is looking for a bilingual (English and Spanish) People Operations Specialist for their human resources team.
This person will support compensation and PTO administration, employee data management, benefits coordination, and leave of absence processes. This role plays a critical part in ensuring HRIS data accuracy, compliance, and efficient communication across HR teams, Operations, and external vendors. The ideal candidate will have strong organizational, analytical, and problem-solving skills.
This position is fully on-site at their office in Yonkers, NY.
Key Responsibilities:
Compensation & Employee Data Management
Execute and communicate all compensation changes, including stipulated by union agreements, minimum wage updates, and leadership requests.
Process all employee data changes from HRIS requests, including transfers, terminations, promotions, pay adjustments, with accuracy and quality control.
PTO Management
Input PTO balances for new hires and make annual adjustments based on service time and collective bargaining agreements (CBAs).
Serve as the first point of contact for all PTO requests from employees, and supervisors.
Benefits Administration
Manage benefit enrollments and terminations for employees with vendor.
Handle benefits-related reporting and vendor communications.
Support Open Enrollment, including coordination with vendors and employee communications.
Leave of Absence (LOA) & Unemployment Requests
Process and track LOA and FMLA requests, ensuring compliance with company policies and legal requirements.
Manage unemployment claims, ensuring proper documentation and response to state agencies.
Employee File & Data Quality Management
Ensure the accuracy and compliance of all employee files and data changes, overseeing final quality control checks on personnel data and files from other HR teams.
Own and maintain employee file organization, ensuring compliance with record-keeping policies.
Support HR and Operations with employee data requests, ensuring timely and accurate reporting.
Other duties as assigned by supervisor.
Qualifications & Skills:
Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
2+ years of HR experience, with a focus on compensation, benefits, or employee data management.
Strong understanding of HR processes, employment laws, and compliance requirements.
Proficiency in HRIS, data management, and reporting tools - proficiency in WinTeam highly preferred.
Excellent attention to detail and ability to manage high-volume data processing.
Strong organizational and communication skills.
Ability to handle confidential information with discretion.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Bi-lingual English/Spanish required.
Compensation:
Salary: $50,000.00-$60,000 per year (increase after probationary period)
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Client Support Specialist
Specialist Job 14 miles from Rye
Vandis is looking for quick learners with dynamic problem-solving skills. Someone who looks at the big picture while working on the details. You're a self-starter, ambitious, and you're looking to grow in a company.
It's always best to start at the beginning.
Our Client Support Specialist (CSS) is an entry-level position.
Learn our business from the ground up.
The Client Support Specialist (CSS) serves as a valuable resource for Vandis' clients, account managers, and regional partners. The CSS engages with internal and external resources to support the business objectives of our clients. They assist with managing customers, deals and other data in HubSpot so the Account Manager can maintain and grow their accounts/regions. It is the duty of the CSS to support our Accounts Managers with new business as well as renewal business. The CSS must keep their finger on the pulse, tracking and assisting with all deals throughout the entire pre-sales process, as well as a few post-sale objectives.
Responsibilities:
· Track and manage opportunities from inception to procurement in a timely manner.
· Create and maintain relationships with clients, manufacturers, and distributors.
· Understanding of the sales, quoting process, pricing strategy and renewals business.
· Collaborate internally with other departments.
· Manage HubSpot as a CRM to input data, track opportunities and create reports.
· Coordinate internal and external meetings to move opportunities forward.
· Submit and track Deal Registrations.
· Work with internal and external teams to build, price and deliver accurate quotes.
o Update our team and clients, where applicable, with relevant product and partnership changes and promotions.
Candidate Qualifications:
· Up to 2 years of experience in a similar role.
· Bachelor's Degree in Business Administration or related fields.
· High attention to detail.
· Effective communication skills, able to develop professional relationships with business partner and clients, as well as internally within team and other departments.
· Prior experience dealing with pricing, quoting and customer service.
· Proficient in HubSpot, Microsoft 365 and SharePoint.
Note: There is also a quarterly bonus. Hard work and success have their rewards.
Vandis Inc. is a major provider of Computer Security and Network Infrastructure to Fortune 1000 corporate accounts, universities, government agencies, K-12 school districts and hospitals throughout the NY/NJ metro area. We also provide integration, professional services, training, and managed services utilizing our own team of engineers.
For close to 39 years, Vandis Inc. has seen the technology and business world change while our client-focused approach has remained the same. We are a growing, profitable, and financially stable company. With a consistent growth rate, no debt, and a strong balance sheet, you can feel assured that you made the right career choice.
Collections Specialist
Specialist Job 20 miles from Rye
Project Recruit has partnered with a top-rated regional multidisciplinary law firm seeking to add a collection specialist to its growing practice group. The firm offers a challenging and collegial work environment and strong leadership. In addition, there is an emphasis on professional development and mentorship across all practice groups. The firm is very community-oriented; pro bono service and corporate social responsibility are part of its core.
RESPONSIBILITIES:
Meet with and assist Billing Attorneys with collection efforts
Contact clients for payment when directed by Billing Attorneys
Review aged accounts receivable for invoices requiring follow-up
Follow up with Billing Attorneys on aged invoices and offer collection assistance
Send payment reminders along with invoice copies
Prepare and send collection letters when the Billing Attorney agrees
Perform accounts receivable write-offs when applicable and approved
Review e-billing websites for invoice status and implement procedures for timely identification of e-billing rejections
Analyze invoice deductions to inform/implement procedures to minimize in the future
Maintain spreadsheets for Billing Attorneys of aged items/appealed items and deadlines
Work closely with Partners, Chief Operating Officer, Collections Manager, Billing Department ,and Accounting Department
Ad hoc requests and special projects
QUALIFICATIONS:
Bachelor's Degree
3+ years of collections experience
Law firm or professional service experience a plus
Experience with Aderant and e-billing websites a plus
Proficient in Microsoft Excel and Word
Strong work ethic, self-starter
Inside Sales Specialist
Specialist Job 12 miles from Rye
$100,000 (OTE) + 401(k) + PTO
Hybrid (1-2 days in office) - Roslyn, New York
Are you a driven professional with a passion for high-tech solutions with the ambition to make a real impact and progress in the managed services industry?
This is your chance to thrive in a growing, tech-driven company, where you'll be at the center of cutting-edge client engagement and revenue growth.
As an Inside Sales Specialist, you'll be part of the management team driving new business opportunities and help existing clients maximize their technology investments. This will include presenting subscription solutions and generating new leads to both new and existing clients whilst building and developing long term relationships.
This is a fantastic opportunity for a proactive, driven professional to join a well-established, high-tech company who will support both technical development and career progression.
The Role:
Proactively follow up on leads, schedule virtual meetings with clients.
Review and upgrade client contracts, guiding them through the payment process and offering customized solutions.
Work with internal teams to deliver efficient and accurate solutions tailored to client needs.
Conduct market-aligned pricing and inventory assessments to provide accurate estimates.
Generate new leads with a focus on selling website solutions to new or existing clients.
The Person:
Strong computer technical skills
Experience working with computers and servers
Happy to work one or two days in office per week
If you're a motivated sales professional ready to help clients achieve their goals with the right tech solutions, apply today!
Inside Sales Specialist
Specialist Job 24 miles from Rye
Role: Inside Sales
Status: Perm role
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Salary Range: $40k to $60K.
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Benefits: 5 sick days, 10 PTO days to accrue monthly, 9 paid holidays, health insurance (60% paid by employer), 401K match, and profit sharing.
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Company Overview:
Major building material supplier / retailer with a showroom in Hoboken, NJ. Friendly family-run business where you have direct access to the owners and managers as well as having your voice heard. Lots of growth and income opportunity for the right candidate.
Role Overview:
Inside Sales role to work in the window and door division.
The position is best described as technical sales with a generous amount of math involved.
Any construction background is a positive but not a requirement.
The ability to learn, understand and deliver our product knowledge is a key to the success of this position.
The training period will be anywhere from 3 to 6 months depending on experience.
The first stage of this role is Inside sales which is salaried position.
Once the candidate is proficient in the product knowledge, the position will transition into Outside Sales with the same salary plus commission on sales.
Duties will include the following:
Trained on windows and doors... selling products to developers, contractors and consumers in the tri-state area.
This position will report directly to the Sales Manager.
Outgoing calls to existing clients and prospects.
Follow up on sales leads from developers and contractors.
Create proposals.
Review blueprints.
Visit client sites.
Update information into operating system in order to generate contracts.
Excellent verbal, written, computer and math skills required
Bi-lingual in Spanish preferred but not mandatory.
College degree - preferred but not required.
Valid driver's license is required
Other sales duties as directed
Onboarding Specialist
Specialist Job 5 miles from Rye
JOB PURPOSE:
The Human Resources Specialist is responsible for overseeing all aspects of onboarding and compliance of the HR Department. This includes, but is not limited to, all aspects of new hire process, assistance with new hire orientation, and assistance with follow-up and tracking of compliance area.
JOB RESPONSIBILITIES:
Onboarding:
Manage the onboarding process, ensuring that all pre-employment processes and forms are completed accurately and timely.
Responsible and primary contact for any and all follow-up and communications with candidates, references, vendors, etc. if/when information is not being received timely or needs clarification.
Manage the onboarding process, ensuring that all pre-employment processes and forms are completed accurately and timely.
Schedule new hires for medical, fingerprinting, background checks and timely follow up with vendors on results.
Must follow up and ensure all background screening reports are received from all vendors. Review background screening results to compare to application, resume, etc. to ensure all items are satisfactory met.
Update all onboarding logs accurately and timely.
Interact with new staff and work closely with Hiring Managers, Recruiters, HR Supervisor and Training Department.
Provide support to new employees, answer questions, and resolve issues.
Communicate onboarding status with management.
Escalate immediate findings and discoveries that could jeopardize the employment offer status.
Maintain, organize, and upload documents in onboarding log and Workday system on a timely basis.
Participate and assist in the monthly new hire orientation. Provide in-service presentations as needed.
Conduct employment references on new hire candidates if needed.
Compliance:
Ensure compliance to all federal, state, and local laws with regards to HR/employment related topics.
A consistent weekly follow-up on Annual Health Assessments, Licenses, Basic Life Support, Performance Appraisals, Probationary Evaluations, Competencies, I-9, and any other compliance items needed.
Complete verification of employment daily.
Process terminations in Workday system and follow up with any and all off-boarding tasks such as but not limited to termination paperwork, resignation letters, equipment retrieval, exit interviews, benefits notification, etc.
Maintain compliance logs in Excel and Workday with real time data and ensure that all information is accurate and up to date.
Run reports in Workday system such as, but not limited to termination and active rosters, probationary evaluations, performance appraisals, licenses due.
Assist AVP of HR with any Labor Relations projects as needed.
Assist HR Supervisor during CMS/ DOH audits and Best Choice auditing efforts.
Weekly Hours: 40 Hours
Schedule: 8:30 AM to 5:30 PM (Hybrid schedule available, 3 days onsite / 2 remote. Available to travel to other sites in NYC as needed.
QUALIFICATIONS:
Education:
Bachelor's degree in Human Resources or related fields preferred, or up to 2 years of equivalent years of experience.
Experience:
At least 1-2 years of solid HR compliance and/or onboarding experience.
Other:
Excel and Word proficient, strong written and verbal communication, knowledge of Workday and HHA Exchange preferred.
Physical Requirements
Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:
Standing - Duration of up to 6 hours a day.
Sitting/Stationary Positions - Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
Lifting/Push/Pull - Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc.
Bending/Squatting - Must be able to safely bend or squat to care for patients, use medical supplies, etc.
Stairs/Steps/Walking/Climbing - Must be able to safely maneuver stairs, climb up/down, and walk to access work areas Position requires the individual to be able to travel, and walk between sites/locations and work areas throughout the day.
Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.)
Sight/Visual Requirements - Must be able to visually assess patients, read orders type/write documentation, etc. with accuracy.
Audio Hearing and Motor Skills (Language) Requirements - Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.
Customer Service Specialist
Specialist Job 10 miles from Rye
The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.
Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.
Identify trends and share feedback to improve service delivery and processes.
Build strong relationships with customers by understanding their needs and delivering tailored solutions.
Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.
Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.
Maintain accurate and detailed records of customer interactions in CRM systems.
Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.
Required Skills & Qualifications:
Familiarity with customer service principles, including active listening and empathy.
Knowledge of CRM tools and help desk software for managing customer interactions.
Understanding of company products, services, and policies to provide accurate information.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Basic troubleshooting and problem-solving skills.
Preferred Qualifications:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Proven ability to handle customer inquiries professionally and resolve issues effectively.
Experience working with CRM systems or other customer support platforms.
Demonstrated ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Franchise Development Operations Specialist
Specialist Job 22 miles from Rye
Join our Team as a Franchise Development Operation Specialist!
Employment Type: Full Time
Department: Franchise Development
Who We Are
At Grand BK, the procurement powerhouse behind H Mart, we're not just moving products-we're building connections through food. As the largest Korean logistics and distribution company on the East Coast, we bring top-quality meat, seafood, grains, and nuts to H Mart across the U.S., helping families and communities feel at home, no matter where they're from. We believe food is more than just sustenance-it's culture, comfort, and a way to bring people together.
If you come from an Asian heritage, we ensure you have everything you need to provide for your family and celebrate your traditions with pride. If you're new to Asian culture, we welcome you with open arms, sharing rich stories, customs, and warmth that enrich every step of your journey, both personally and professionally.
As we continue to expand, we're looking for passionate individuals to join our team and be part of this journey. If you're ready to grow with us and make an impact, we'd love to hear from you!
The Role
The Franchise Development Specialist plays a critical role in overseeing and optimizing the operational performance of franchise stores. This position is responsible for ensuring consistency in operational standards, driving efficiency improvements, and implementing best practices across all locations. By closely monitoring day-to-day operations, analyzing key performance metrics, and leading process improvement initiatives, this role enhances overall business performance and franchisee success.
1. Overall Operational Management
Monitor the operational status of franchise stores and promptly address issues that arise in day-to-day operations
Ensure consistent application of the company's operational standards and procedures across all franchise locations
2. Operational Improvement and Optimization
Analyze operational processes in franchise stores and propose optimization strategies to enhance efficiency
Monitor operational performance metrics and identify areas for improvement based on data analysis
3. Process Development and Standardization
Lead the standardization of operational procedures and support their effective implementation across all franchise stores
Provide training and support for the successful adoption of new operational systems and procedures
4. Project Leadership
Plan and manage key operational projects, including new store openings, system rollouts, and other major initiatives
Collaborate with cross-functional teams to achieve project goals
5. Training and Support
Develop and deliver training programs to enhance the operational skills of franchise store staff
Provide ongoing support to maintain consistency and quality in franchise operations
Qualifications & Requirements
Education: Bachelor's degree in Business Administration, Hospitality and Resort Management, or a related field preferred
Experience: 3-5 years of experience in operations or project management in the F&B industry preferred.
Deep understanding of operational processes and best practices in the F&B industry
Proficiency in operations management software and tools
Excellent leadership, communication, and problem-solving skills
Ability to manage multiple projects simultaneously and meet deadlines.
Why You'll Love It Here
At Grand BK, we don't just work-we thrive. Here's what makes our team special:
✅ Competitive Pay
✅ Comprehensive Benefits - Medical, Dental, and Vision insurance options
✅ Company-Provided Life Insurance
✅ 401K Retirement Savings Plan
✅ Paid Time Off & Company Holidays
✅ Exclusive Access to Company Resorts
✅ Daily Lunch & Snacks
✅ Exciting Company Events - Ski trips, concerts, BBQ parties, year-end celebrations & more!
Come As You Are
At Grand BK, we believe that diversity makes us stronger. We welcome applicants from all walks of life and are proud to be an Equal Employment Opportunity employer. We consider all qualified candidates, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
We encourage people from all backgrounds to apply-including those who may not have had traditional access to opportunities in our industry. Everyone deserves a chance to shine!