Call Center Specialist
Specialist Job 8 miles from Paradise Valley
Job Title : Call Center Specialist
Duration : 6+ Months (Possible tenure extension and permanent)
Pay Range : $18-$20 per hr
Work Schedule : Mon-Fri 8AM - 5PM
Job Description:
Answering incoming phone calls in a fast-paced environment.
Resolving Tier 1 level issues -Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Participation in all team engagement activities.
Skills
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required
Great interpersonal skills
Communicate well both in writing and verbally
Preferred Education & Experience
High school diploma or equivalent.
Bilingual or Spanish speaking is preferred.
The previous two positions should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Registered Nurse (RN) - Clinical Support Specialist - $34-44 per hour
Specialist Job 8 miles from Paradise Valley
Tenet-AZ Region is seeking a Registered Nurse (RN) Clinical Support Specialist for a nursing job in Phoenix, Arizona.
Job Description & Requirements
Specialty: Clinical Support Specialist
Discipline: RN
Duration: Ongoing
36 hours per week
Shift: 12 hours
Employment Type: Staff
Under the direction of leadership, implements Risk Management Program practices to avoid or reduce loss to the organization. Collaborates with the other departments to develop and assure implementation of patient safety and high reliability initiatives. Acts as a resource for department and all staff in addressing risk management issues.
Welcome to Abrazo Health Network, where making a real difference in people's lives is at the heart of everything we do. Beyond just medical treatments, we believe in the power of genuine relationships and heartfelt compassion. It's what sets us apart and makes us truly special.
When you join our team, you're not just stepping into a job - you're becoming part of a community that uplifts and supports each other every day. We know that healthcare requires a unique blend of talent and dedication, and we are fully committed to providing an environment that enriches and rewards your journey.
Picture yourself among the brightest healthcare professionals, all united by a common purpose: caring for our community with unwavering commitment. At Abrazo Health, you won't just find colleagues; you'll find awe-inspiring teammates who share your passion for making a meaningful impact.
If you're ready to go above and beyond, to embrace the energy and camaraderie that Abrazo Health offers, then join us on this incredible adventure. Together, we'll embrace a healthier world - one patient at a time. Let your career find its purpose here at Abrazo.
RN Risk Management Manager FT Days Position Summary
Under the direction of leadership, implements Risk Management Program practices to avoid or reduce loss to the organization. Collaborates with the other departments to develop and assure implementation of patient safety and high reliability initiatives. Acts as a resource for department and all staff in addressing risk management issues. Enforces policies, procedures and standards of operation. Assists in the development, coordination and monitoring of the activities of the Risk Management Program which encompasses all areas of potential liability exposure to the hospital. Investigates and evaluates potential liability occurrences and claims. Maintains open communication with Quality Management team regarding quality of patient care and safety issues. Assists Quality Management team with regulatory and accreditation compliance. Anticipates the needs of customers and works to proactively to improve services, customer satisfaction and patient safety within the organization. Resource to Hospital and Medical Staff. Liaison between Hospital Management, Staff, Corporate Legal Counsel and Defense Counsel. Proactively facilitates educational programs for all levels of staff on pertinent risk reduction. Communicates potential risk issues to Corporate Delegated Risk Management Consultant and Hospital Administration. Must possess good critical thinking skills, the ability to prioritize tasks and projects on a daily basis and negotiate stressful situations. Must be able to negotiate effectively remain objective and maintain confidentiality. Position is responsible for meeting applicable regulatory standards and assisting Quality department in strategic planning.
SPECIAL SKILLS: Experience and knowledge of legal process. Excellent verbal and written communication skills. Must be able to analyze specific events and trend information, compile statistics, compose letters, memoranda, coordinate events and meetings. Must be able to develop office procedures, draft clinical summaries, interview personnel, maintain filing systems, maintain logs, maintain patient medical records, proofread documents, research information, coordinate and schedule appointments. Must possess good critical thinking skills, prioritize tasks and projects on a daily basis and negotiate stressful situations.
THE RN RISK MANAGEMENT MANAGER FT DAYS CANDIDATE WILL POSSESS THE FOLLOWING EDUCATION, LICENSE/CERTIFICATIONS, AND EXPERIENCE.
MINIMUM EDUCATION: Bachelor's Degree in patient care related field, or equivalent experience.
MINIMUM EXPERIENCE: 3 years in direct patient care
PREFERRED CERTIFICATIONS/LICENSURE: CPHRM or CPPS Certification
#LI-MB1
Tenet AZ Job ID #**********-2. Posted job title: RN Risk Management Manager FT Days
Client Specialist
Specialist Job 11 miles from Paradise Valley
We are seeking a skilled professional to provide comprehensive solutions to our clients by understanding their business needs, analyzing existing systems, and implementing effective processes. This role involves consulting with clients, troubleshooting system issues, and collaborating with internal teams to ensure seamless service delivery.
Key Responsibilities
Consult with clients to assess and deliver tailored business solutions.
Guide clients toward optimal solutions based on their specific needs.
Analyze current systems, interface requirements, and business processes.
Partner with clients to understand their business challenges and implement appropriate solutions.
Recommend new tools, processes, and approaches to enhance client operations.
Collaborate with sales and customer service teams to ensure client success.
Maintain and expand knowledge of implementation processes, products, and best practices.
Manage complex projects, including:
Calculation updates, special reports, and tax amendments.
Company setup and troubleshooting.
PTO, overtime, and double-time adjustments.
Benefit accrual recalculations and imports.
Researching and assisting clients with tax changes.
Perform other related duties as assigned.
Qualifications & Skills
Required:
2-3 years of experience in a client service or customer service environment OR strong time management and communication skills.
Proficiency in Microsoft Office.
Preferred:
Strong ability to multitask and prioritize in a fast-paced environment.
Excellent client relationship management skills.
Team-oriented mindset with a focus on collaboration.
Ability to work effectively in a structured, performance-driven setting while maintaining high ethical standards.
Problem-solving skills with the ability to escalate procedural issues appropriately.
Learning agility and critical thinking abilities to apply concepts in new situations.
Proficiency in modern web technologies and familiarity with various operating systems.
Strong analytical and time management skills.
Exceptional verbal and written communication skills
Customer Service Specialist
Specialist Job 11 miles from Paradise Valley
Quantum is a dynamic and fast growing financial company in North Scottsdale and we have an opportunity for Client Services within our Operations team. This is a non-sales account manager in our client services department reporting in to the Operations Manager.
The Client Services team reviews new business applications for various annuity products, provide superior service to our clients and manage their accounts through pre and post sales issues. This role manages a client account list and provides assistance to the internal sales team to process business. You are eligible to be bonused on those sales numbers, so you have skin in the game. If you are ready to build relationships with your client list accounts and manage their day to day business with Quantum, we have the job for you.
Qualifications
Exceptional client service and relationship building skills
Professional written and verbal communication
Solid organizational, time management and problem-solving skills and the ability to work accurately and meet follow-up deadlines with frequent interruptions
Work in a fast-paced environment and interact with all levels within Quantum and its clients
Demonstrated ability to work effectively as a part of a team
All applicants are required to take a PI Survey. All employees are subject to a background check prior to hire. We offer a competitive compensation and benefits package to include medical, dental, life, flexible spending and 401(K). Quantum is an equal opportunity employer.
Customer Support Specialist
Specialist Job 11 miles from Paradise Valley
3 Month Contract to Start. Possible 3 month extensions.
$20-22/hr.
. 1 day a week from home.
About the Team
Experience Advocates take pride in delivering premier support and a world-class experience to thousands of customers every day. This is a critical frontline role that touches every operation at our client and supports customers during the most meaningful financial decision of their lifetime.
As an Experience Advocate, your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You'll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way.
Role Responsibilities
Be the face and voice of our client, handling the sophisticated needs of our customers with integrity, empathy, and efficiency.
Guide customers to understand all aspects of the home-buying and home-selling process by responding quickly to questions and unresolved issues.
Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about our client. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships.
Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.
Act as a liaison between customers and internal partners to resolve customer issues.
Navigate internal and external knowledge resources to assist in your discernment, find solutions, and deliver accurate information.
Continuously develop your real estate and industry knowledge by participating in training and discussions.
Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset.
Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers.
Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set our client apart.
Meet team performance goals consistently (adherence, productivity, and CSAT).
Remain flexible to work schedules that will include weeknight or weekend coverage.
Skills Needed
Mission-driven. You believe in our client's mission to empower everyone with the freedom to move and can't stop thinking about how we can improve upon our outstanding customer experience.
Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience, working outside of normal business hours, including weekends.
True empaths. You naturally put the needs of others before your own and derive energy from helping people. Connecting with and assisting people from all walks of life is what gets you out of bed each morning.
All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you're always there to lend extra capacity when the team gets overextended.
Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly understands it. Whether it's through a 45-minute phone call or 10 text messages, you're unfazed.
Solution-oriented. You don't just notice problems-you have a bias towards action. If a current policy is creating customer friction or a new tool could make interactions more efficient, you scope the problem, capture supporting evidence, and propose a solution.
Coachable. You have an appetite for feedback and seek out opportunities to become a better operator.
Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools.
Customer Escalation Specialist
Specialist Job 11 miles from Paradise Valley
Job Title: Customer Escalation Specialist
Department: Customer Experience
Reports To: Head of Customer Success
Wise Pelican is seeking a detail-oriented and analytical Customer Escalation Specialist to manage complex customer issues and system-related escalations. This role is responsible for investigating customer concerns, working closely with Support and Development teams, and identifying root causes to improve the overall user experience. The ideal candidate will have a technical aptitude, experience navigating Stripe and backend systems, and the ability to recommend UX improvements based on data-driven insights. If you enjoy problem-solving, uncovering patterns, and streamlining processes, this role is perfect for you.
Key Responsibilities
Escalation & Investigation Management
Act as the primary investigator for escalated customer concerns that go beyond standard support processes.
Work closely with Support and Development teams to diagnose system issues, payment discrepancies, and process gaps.
Navigate Stripe and internal backend systems to analyze transactions and identify the source of customer issues.
Track and categorize escalations to identify recurring issues and recommend process or system improvements.
Serve as Wise Pelican's “Private Investigator” for customer cases where initial offers or standard operating procedures have been rejected.
Handle chargebacks, including investigating disputes, gathering necessary evidence, and working with Stripe to ensure proper resolution.
Process & System Analysis
Document case findings, patterns, and solutions to improve response efficiency.
Collaborate with the Development team to suggest UX enhancements that could prevent recurring customer issues.
Provide data-backed recommendations for improving automation and system workflows.
Work with Support to refine internal troubleshooting documentation and escalation procedures.
Customer Interaction & Case Handling
Determine whether cases require direct customer communication or behind-the-scenes resolution.
Act as a liaison between customers and technical teams, ensuring clear documentation of issues and solutions.
Develop structured reporting on escalations, including response times, resolution effectiveness, and customer impact.
Qualifications & Experience
3+ years of experience in customer support, technical support, or a related investigative role.
Experience with Stripe or other payment processing platforms, including handling chargebacks and dispute resolution.
Ability to navigate backend systems, CRM platforms (HubSpot preferred), and customer data tools.
Strong analytical skills with an ability to identify patterns and propose data-driven solutions.
Technical understanding of web applications and common customer experience pain points.
Ability to work independently while collaborating effectively with Support, Development, and Customer Success teams.
Key Performance Indicators (KPIs)
Time to resolve escalated cases.
Accuracy and effectiveness of investigations.
Number of process or UX improvements recommended and implemented.
Reduction in recurring customer issues.
Efficiency of internal documentation and knowledge-sharing.
Successful resolution rate of chargebacks and disputes.
Why Join Us?
At Wise Pelican, we foster a collaborative, customer-first culture where every team member plays a crucial role in our growth. We offer:
Competitive Compensation - Base salary + performance-based incentives.
Career Growth Opportunities - Clear pathways for advancement into leadership roles.
Training & Development - Access to world-class training, mentorship, and professional development programs.
Supportive Work Culture - A team-driven environment that values innovation, collaboration, and success.
Application Process
Are you ready to take on a detective-style role in customer experience? Apply today by submitting your resume and a brief cover letter detailing your investigative skills and experience in technical troubleshooting.
Customer Service Specialist
Specialist Job 11 miles from Paradise Valley
Annexus is a leading financial institution that designs and distributes innovative investment and retirement solutions. We have an immediate opening for a Client Services Specialist in our North Scottsdale office.
Reporting to the Operations Manager, this position is responsible for assisting with reporting, day-to-day processing, and providing administrative support to ensure effective and efficient operations. If you are an Operations or Back Office pro, this role is for you!
Responsibilities:
Support the issue and processing of our line of fixed annuity products
Support of daily workflow systems
Assist / prepare various reports and presentations as needed
Data entry
Recommend and implement process changes to improve services
Test new technology enhancements into infrastructure to ensuring all business and regulatory objectives are satisfied
Office support services for New Business Organization and Agent support
Receive, direct and relay internal and external communications
Maintain the operations scanning/filing system
Desired Skills and Experience:
2+ years' experience in an investment environment, 2-5 years administrative experience. One of: Series 6, 7, 63, 65, 66 OR Life and Health Licenses strongly desired.
Excellent client service, quality, teamwork.
Typing and 10 key proficiency.
Detail oriented with high level of accuracy, follow up, and follow through
Superior interpersonal, written and oral communications skills with the ability to interact with all levels within the organization and external partners.
Posseses initiative, sound judgment, proactive, and professional demeanor. organized with strong coordinating, multi-tasking and problem-solving skills
Proficient computer skills, including MS Office and Windows environment.
Experience with workflow systems, Salesforce a plus
All applicants are required to take a PI Survey and are subject to a background check prior to hire.
Trading Operations Specialist
Specialist Job 8 miles from Paradise Valley
Trading Operations Specialist - Are You Ready for Something Better?
If you're feeling stuck, undervalued, or like your career is moving too slowly, here's your chance to change everything.
As a Trading Operations Specialist at Foundations Investment Advisors in Phoenix, you'll step into a key role at one of the nation's fastest-growing SEC-registered RIAs ($7.5B+ in AUM). Instead of just another job, imagine working daily with cutting-edge technology, collaborating with driven professionals, and directly impacting the success of over 500 advisory firms nationwide.
You'll thrive here if you're detail-oriented, love improving things, and enjoy turning data into clear, actionable strategies.
Your days will include:
Executing trades and managing portfolio rebalancing across major platforms (Schwab, Fidelity, Pershing).
Leveraging Excel (VLOOKUP, XLOOKUP, pivot tables) to streamline trade operations.
Ensuring accuracy and integrity within trading systems, Orion, Eclipse, and Salesforce.
Collaborating closely with portfolio managers and advisors, enhancing operational workflows.
To succeed in this role, you'll bring:
Bachelor's degree in Finance, Economics, Business, or related field.
Exceptional Excel skills (VLOOKUP, pivot tables, etc.).
A passion for accuracy and improving processes.
Interest or experience in RIA operations or financial services (preferred).
This isn't just a job-it's your opportunity to make a meaningful impact and quickly advance your career within a thriving firm. Don't let the fear of missing out on this once-in-a-lifetime role hold you back. Apply now and discover what's waiting for you.
Operational Specialist
Specialist Job 11 miles from Paradise Valley
A “Day in the Life” of the Operations Specialist
As the Operations Specialist, you'll work throughout the company and support the leadership team. The leadership team is accustomed to significant travel and maintains a dynamic schedule. You will help the company get these incredibly good products into the hands of as many people as possible. You will also help to advance and grow the company's eCommerce presence and distribution. Each day will be different, and you will be instrumental in maintaining consistent operations.
General Responsibilities
Support executive leadership in daily operations, including administrative tasks, scheduling, and coordinating meetings.
Play a pivotal role in evaluating sales and marketing programs and vendor relationships.
Assist in managing the company's growth by adapting to evolving operational needs.
Provide logistical support, including travel coordination, itinerary management, and executive communications.
Act as a key point of contact for internal teams and external stakeholders.
Ensure a professional yet flexible office environment, leveraging your skills to improve efficiency.
Additional responsibilities as needed.
Characteristics of the Role
Hands-on Support: Work directly with the senior executives and be willing to work on anything needed.
Process Creation: Create scaleable solutions.
Growth: Grow with the company and continually expand your impact.
Potere Search, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Billing Specialist
Specialist Job 8 miles from Paradise Valley
Billing Clerk Specialist
Phoenix, AZ - Onsite M-Th, Remote Friday
Working Hours: 6 AM - 2:30 PM MST
4-6 month contract with likely extension and/or conversion
This position is an entry-level job where some classroom training will be provided, but mostly extensive on-the-job training. This will prepare them to take on responsibilities for compiling data and creating customer invoices and ensuring the accuracy of customer receivables.
Responsibilities:
Works as an integral part of a team that is responsible for creating approximately 1.7M invoices each month representing revenues of $1.1B.
Learns billing systems to a level that enables the creation of invoices with supervision.
Reviews and analyzes customer accounts to ensure transactions are accurately billed.
Executes customer data integrity checks and investigates questionable items prior to billing to ensure billing accuracy.
Compiles, analyzes, and validates customer revenue with assistance from more experienced team members.
Creates and/or revises manual invoices.
Researches and resolves customer issues.
Creates and processes customer billing adjustments.
Processes customer refund request.
Works with team members to learn how to research and take actions to resolve customer credit balances.
Follows all SOX required controls.
Additional duties as needed
Qualifications:
Education: High School Diploma required, Bachelor's degree a plus
Experience: 1+ year of relevant work experience in billing, accounts receivable, other positions in Accounting/Finance field
Must possess basic computer skills in a MS Office/Windows environment, including a proficiency in date entry, ten-key and MS Excel.
Strong ability to work well with people, under pressure and with stringent time restraints.
Must have quick problem-solving ability.
Good organizational and multitasking skills and the ability to prioritize work and time.
Requires good communication skills, both verbal and written.
Ability to maintain good working relationships with coworkers and customers.
Pool Service Support Specialist
Specialist Job 8 miles from Paradise Valley
Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position can be based in Mocksville, NC, North Kingstown, RI or Phoenix, AZ location.
As a TSR, you will provide technical support to distributors, builders, dealers and pool owners on a timely basis via telephone and email. This position requires excellent verbal and written communication skills, computer literacy, and basic knowledge of plumbing, hydraulics and electrical functions.
Responsibilities
In this role you will have the opportunity to:
Assists callers and other correspondents with issues regarding equipment installation, operation and programming.
Resolves incoming questions concerning pool product defects and replacements from customers by ascertaining the cause of the problem.
Refers warranty service and repair issues to the appropriate recipients and follows up when needed to ensure that they are handled on a timely basis to meet customer needs.
Collects service data from Field Service Partners and identifies trends and other areas of concern.
Communicates potential product problems to Quality Control.
Interfaces with District Technical Managers, District Sales Managers, Quality Control and Engineering on a regular basis.
Performs all other duties as assigned by Supervisor.
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
Able to write/generate reports, business correspondence and procedure manuals. Able to effectively present information and respond to questions from builders, servicers, dealers, end-users and potential customers.
Able to calculate figures and amounts such as discounts, proportions, percentages, area, circumferences and volume.
Able to apply concepts of basic algebra and geometry.
In-depth knowledge of pool product line, plumbing, hydraulics, and electrical functions.
Qualifications
What you will need to be successful:
Required high-school diploma or equivalent
3-5 years of relevant experience and/or training
Bachelor's degree preferred
Anti-Money Laundering Specialist
Specialist Job 11 miles from Paradise Valley
Russell Tobin is currently seeking a Fraud and compliance- AML/BSA Specialist to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the banking industry. Potential to extend or convert for the right candidate. Apply today for consideration!
Job title: AML/BSA Specialist
Location: Tempe AZ
Duration: 6months
Pay rate: $26.43/hour
Position Description:
Monthly parking fee is $55.00 a monthly; there is no free parking on the site. Light rail is available at your own cost.
Candidates should expect to be in the office location from 8:30am - 5:00 pm with a minimum 1/2 hour lunch. Shift Schedule: 1st
**Banking experience is req
Responsibilities:
Responsible for fulfilling the Anti-Money-Laundering/Bank Secrecy Act requirements through identification and investigation of suspicious activity. Analyze customer account transactions to detect suspicious activity and make decisions on appropriate action to take. Work cooperatively with business line to establish procedures for identifying suspicious customer transactions, specific to money laundering, including the proper method for reporting such activity to the anti-money-laundering group. Provide guidance, support, and recommendations to business lines regarding customer AML risk ratings and account activity. Based on the outcome of the investigation, analyze and determine whether or not a Suspicious Activity Report (SARs) must be filed with the Federal Government for any identified suspicious activity. Work cooperatively with internal departments, financial institutions, and local, state or federal authorities to obtain and analyze necessary info
Benefits Disclosure
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Cruise Specialist - Chandler
Specialist Job 18 miles from Paradise Valley
BASIC PURPOSE: A Cruise Specialist is an exciting entry-level position that works to make people's vacation dreams come true. The position serves as the "voice" of Norwegian Cruise Line and is the first point of contact for most guests and travel agents, or "travel partners". The Cruise Specialist works within a telephone call center answering incoming calls to identify the callers' needs and sell the Norwegian products that match their vacation plans. The Cruise Specialist successfully performs these tasks by providing excellent customer service, utilizing their telephone communication skills and entering data into Norwegian's reservation system.
POSITION RESPONSIBILITIES:
Service and process new and existing individual reservation requests from travel agents and direct guests, resulting in a positive customer experience.
Escalate all issues and pertinent matters to the appropriate resource to ensure resolution.
Communicate with specific organizational support departments as necessary.
Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land components, along with all available ancillary products.
Apply expected behaviors to correct opportunities identified as a result of any quality related observations.
Adhere to all applicable department attendance, phone adherence and conformance expectations as outlined in new hire training and through Supervisor guidance.
Perform other job-related functions as assigned.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: High school diploma or equivalent.
EXPERIENCE: 0-2 years call center, sales or related travel industry experience. Working knowledge of reservation system within a call center environment preferred, but not required.
KNOWLEDGE & SKILLS:
Ability and desire to take initiative in providing a positive and fun atmosphere for customers with a strong focus on the overall customer experience with each and every interaction.
Ability and willingness to follow up with each and every customer as needed in the most efficient manner as possible with correct and accurate information.
Possess a genuine desire to want to help and assist others.
Ability to quickly learn and maintain basic understanding of applicable policies and procedures in order to reserve new and service existing reservations within Norwegian's reservation system.
Exhibit positive, pleasant and courteous behavior within the Quality Program expectations, while engaging internal and external customers.
Understand the need to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction.
Understands basic need to secure reservations by requesting to reserve a new booking on all rate quotes. In addition, maximize revenue opportunities by offering additional products, such as ancillary items, on all reservations.
Ability to utilize verbal and written communication skills to communicate with internal customers. This includes sending and responding to internal e-mail via Microsoft Outlook.
Ability and willingness to adhere to a strict attendance/work schedule policy, including break/lunch adherence, attendance and punctuality.
Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Sales Specialist, Arbor (Tree Care)
Specialist Job 8 miles from Paradise Valley
Exciting Opportunity: Sales Specialist, Arbor (Tree Care)
🌳 Are you passionate about transforming commercial landscapes and driving business growth through innovative tree care solutions? Join our dynamic team as an Arbor Sales Specialist and help our clients create stunning, sustainable outdoor spaces!
About Encore Landscape Management
🏆 Named one of the 2024 Best Places to Work by Lawn and Landscape Magazine
🚀 One of the fastest-growing full-service commercial landscape companies in the Southwest
🌳 Services: Maintenance, Design, Installation, Tree Care, Irrigation & Plant Health
About the Role
As an Arbor Sales Specialist, you'll serve as a key landscape consultant, specifically focusing on tree care and arbor services for our commercial clients. This role combines sales expertise with tree care knowledge to identify opportunities, create compelling proposals, and ensure successful project execution.
What You'll Do
Identify enhancement and renovation opportunities for existing client properties
Perform initial site assessments for new properties and contribute to property start-up packages & budgets
Create comprehensive proposals for new projects including scoping, pricing, illustrations etc. consistently within division requirements
Serve as landscape consultant to determine client needs and provide recommendations working in unison with client Account Managers
Master communication with Account Managers and Operations Team
Achieve monthly and annual division revenue targets
Develop client budgets for division-related work, projecting work timelines, requirements, and revenue
Create and submit proposals aligned with established client budgets
Ensure proper follow ups are occurring on proposed effort, in sync with Account Manager's client satisfaction efforts
Participate in weekly division meetings to review progress
Perform prompt and proper follow up on outstanding items working closely with Account Managers to ensure client satisfaction
Utilize company CRM and tools effectively
Perform other duties as assigned
What You'll Need to Succeed
ISA Certified Arborist or willingness to obtain the certification
Background in arboriculture or tree care
Strong consultative sales approach
Excellence in written and verbal communication
Sharp eye for detail and project management skills
Goal-oriented mindset with proven ability to meet targets
Experience in relationship building and negotiations
Ability to translate client needs into actionable proposals
Comfortable with technology and CRM systems
What We Offer
Competitive salary commensurate with experience and qualifications
Comprehensive benefits package (health insurance, retirement plans, paid time off)
A company vehicle and gas card (subject to the approval of insurance, background check, and driving record)
A company laptop and cell phone
Ready to Grow With Us?
If you're ready to take the next step in your career and join a team that values excellence, innovation, and growth, we want to hear from you!
#LandscapeIndustry #Sales #TreeCare #CommercialLandscape #ArborServices #BusinessDevelopment
Sales Specialist
Specialist Job 8 miles from Paradise Valley
About the Company:
Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment.
About the Role:
• Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. • Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. • Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences. • Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. • Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. • Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review. • Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards.
Qualifications:
Proven experience in sales, preferably within the insurance or financial services industry.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.
Outstanding presentation and negotiation skills.
Self-motivated with a results-driven mindset and the ability to work independently.
Willingness to travel within the assigned territory and manage a flexible schedule.
Valid driver's license and reliable transportation.
High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus.
Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed).
Benefits:
Competitive compensation with the most attractive commission and bonus structure in the industry.
Comprehensive training and continuous professional development.
A supportive team environment with access to seasoned mentors.
Opportunities for career advancement within the company.
Compensation:
Range is based on the average rep in current markets
Bonuses, are performance based and paid every month on the 15th
Residuals are paid on the anniversary date of the clients sale.
Sales Specialist
Specialist Job 8 miles from Paradise Valley
Agile Retail is seeking a Product Specialist to join our team on behalf of our client, a leading innovator in the vape industry committed to delivering high quality products and exceptional customer experiences. We are looking for a dynamic and knowledgeable professional to help drive brand awareness, product education, and sales growth. If you have a passion for the industry and a talent for engaging with customers, we invite you to be part of this exciting opportunity.
Position Overview:
The Product Specialist will serve as a key resource in promoting and educating retailers and customers about our vape products. This role requires a deep understanding of the vaping industry, strong communication skills, and the ability to build relationships with retail partners and consumers.
Key Responsibilities
Product Expertise: Develop an in depth understanding of the company's nicotine product portfolio, including features, benefits, and competitive positioning.
Customer Support: Act as a subject matter expert for customers, partners, and internal teams by addressing inquiries, providing recommendations, and ensuring customer satisfaction.
Regulatory Compliance: Stay informed about nicotine product regulations and ensure all marketing, sales, and operational practices align with local, state, and federal requirements.
Education & Training: Attend all mandatory training sessions.
Reporting: report in a timely manner
Qualifications:
Must have reliable transportation to locations within your metro area.
Excellent communication and interpersonal skills.
Passion for the customer service and a commitment to responsible product stewardship.
Must be able to legally enter locations that primarily serve alcoholic beverages.
Must be able to commit to a multi-day in person training.
Experience as a product specialist or long-term brand ambassador representing a product in a highly regulated market - spirits, cannabis or nicotine especially.
Preferred Skills - Still apply if you don't have all of these!
Join us as a Product Specialist where your expertise will contribute significantly to our success while providing you with opportunities for professional growth!
Job Type: Full-time
Pay: $30.00 per hour plus incentives
Provisioning Specialist
Specialist Job 8 miles from Paradise Valley
About the Company:
Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$90 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.
Our global head office is based in Auckland, and our impressive global network operates out of 14 locations including here the US as well as the UK, Australia, Singapore and Canada.
About the Role:
We are seeking a Provisioning Specialist to join Windcave's team in Phoenix, Arizona 85006. As Provisioning Specialist, you will keep Jira, CRM and other Windcave systems up to date while ensuring a high level of attention to detail to set up accounts and interact with our Windcave customers. This is an exciting opportunity for someone interested in gaining experience in a technological role with a growing team!
The role reports into the US Provisioning Team Lead in Phoenix and will effectively liaise with several departments within the business.
This is not a remote position.
$22.00 per hour.
Key Responsibilities:
• Action account requests from the Sales team for Windcave terminal products ranging from Unattended, to Retail EFTPOS for potential and existing customers for their integration with Windcave, whilst maintaining a high standard of work ethic and professionalism to exceed customer and internal Windcave expectations.
• Fault Analysis of terminals as per documentation within internal SLA.
• Provide further assistance as required by the Team Leader to ensure a smooth operation of the Activations Team.
• General: Keep Jira, CRM and other Windcave systems up to date with accurate data. Maintain a high level of attention to detail when setting up accounts. Ensure all client interaction (including responses to enquires) is highly professional and responsive. Contribute to the positive and smooth operation of the activations team. Other duties as set by management.
About You:
• Legal right to work in the United States (no sponsorship)
• Similar experience in a technical role or a bachelor's degree is preferred but not required
• Ability to understand core concepts of technology hardware logistics
• Strong communication skills and a keen sensitivity to customer needs
• Determination to commit effort and the passion to achieve set goals
• Willingness and enthusiasm to learn new systems
• Motivation to be a team player
• High commitment to focus and detail orientation
This is what you can expect working with us:
• Competitive salary with benefits including Medical, Dental, Vision, Life, and matching 401K
• A gateway to a promising and long-term career in one of the fastest growing payment solutions provider
• You will get all the training you require once hired and plenty of mentoring for your professional development
• Free monthly parking available
The role will ideally suit candidates with a passion and interest in technology. At Windcave, we like to grow, support, and assist our team members so together we can accomplish our present and future goals! If this sounds like you, then please apply here to learn more.
Windcave is an Equal Opportunity Employer and committed to building a diverse workforce. If you are looking for an exciting career with an organization that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!
Audio Visual Commissioning Specialist (Field Engineer)
Specialist Job 41 miles from Paradise Valley
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO
This role is responsible for the final testing and commissioning of complexed Audio-Visual systems during and post build. This position will also provide technical/management leadership on major tasks or technology assignments as well as establish goals and plans that meet project objectives. You'll work closely with the Project Manager to provide documented test result from system testing and commissioning.
Day-To-Day Responsibilities:
Read and interpret electronic schematics and architectural blueprints
Test point-to-point functionality of systems
Review project Scope of Work (SOW) to ensure quality and completeness of installation
Test integrated systems and perform troubleshooting for AMX/Crestron and DSP systems
Field installation of control programs (AMX/Crestron) - upload and download capability
Write code for DSP systems
Make minor programming changes under the direction of an engineer or programmer
Fine tune audio video systems to ensure optimal performance
Configure IP addressable devices to establish communication on a network
Perform client training and final job documentation as needed
Act as a customer liaison in absence of Project Manager
Create, track, and complete a project Punchlist
Ability to travel to various job sites required
WHAT WE'RE LOOKING FOR
Must-Haves:
Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner
Proven business writing skills
Proficient with test and calibration equipment
Support user acceptance testing
Minor programming capability (AMX/Crestron) - changes and troubleshooting
Ability to diagnose complex system problems
Knowledge of Advanced signal flow for audio, video, and control
Understand IP networking
Advanced PC proficiency
Effective communication and interaction with employees, clients, and colleagues
Excellent multitasking capabilities while adapting to changing priorities
Ability to work and think independently and ensuring to meet deadlines
Solid organizational skills and excellent attention to detail
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Minimum of a High School Diploma or equivalent
Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools, and materials.
Nice-To-Haves:
Formal education in Electronics or related field preferred
Minimum 5 years of AV Installation experience preferred
A four-year degree or military experience may be considered in place of job experience
Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, Bluejeans, Cisco Telepresence, etc.) both hardware and software
AVIXA General CTS (Certified Technical Specialist) is preferred
WHY YOU'LL LIKE WORKING HERE
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
HRIS Specialist
Specialist Job 17 miles from Paradise Valley
in Mesa, AZ only looking at applicants in AZ.
Working directly with the Human Resources/ L&D Team to resolve issues, customize settings, build reports, support integrations, and train front line users on our HRIS (Cornerstone) and other HR systems. This position will also perform a variety of simple to complex human resources administrative functions to support the shared services platform.
How you will be rewarded as an HRIS Specialist
• Competitive Salary
• Monday-Thursday work week working four 10-hour days
• Off on Fridays
• Generous paid time off and Holiday Pay
• Medical, Dental and Vision Insurance
• 401(K), employee assistance programs, health savings account
Primary Responsibilities:
• Manage, maintain, and optimize our HRIS system
• This position will serve as a technical subject matter expert and leader responsible for effective system design, functionality, administration, and maintenance.
• Lead data-driven HRIS strategies and initiatives that align with business needs and objectives.
• Performs day-to-day administrative tasks for the HR department including support for recruitment, new hire processing and benefit administration
• Manage system upgrades, implementations, and integration with other business systems
• Create and maintain system documentation, including user guides and training materials.
• Deliver customized reports to stakeholders as needed.
• Collaborate with cross-functional teams to review and prioritize enhancement requests, and define project scope, objectives, and deliverables.
• Provide technical support to end-users, troubleshoot issues, and liaise with vendor support as needed.
• Administer change management process for system updates and releases to ensure a positive user experience.
• Audit data integrity, examine concerns, and establish processes to streamline and improve data quality.
• Manage all 401k processing and changes
• Develop and maintain the electronic employee file system
• Oversee and support various company projects and programs including wellness activities, employee social activities, community outreach efforts, and compliance matters
• Other duties, as assigned
Job Qualifications:
• Committed to quality work, highly accurate and detail oriented
• Self-starter, proactive, and strong work ethic
• Strong follow-up skills and the ability to track and take action to ensure completion of job duties
• Ability to multi-task and prioritize are critical to success
• Experience with Cornerstone, Exponent & Salary.com a plus
• Positivity, friendly, and professional demeanor
• BA in Human Resources
• Proficient in MS Excel (Pivot Tables, Formulas), Word, Outlook and PPT required
• Communicate clearly both orally and in writing, including excellent spelling and grammar
**Note**: Due to US Export Control laws and regulations; applicants selected for employment must show proof of a U.S. Person status before employment may begin.
Logistics Specialist
Specialist Job 11 miles from Paradise Valley
A client of Insight Global is seeking high skilled Transportation Specialists to growing an intermodal operations team. These people will be responsible for end to end execution for all loads shipped on the 1P network. This person must ensure timely pick up and delivery of the freight vendors to the proper locations and must address disruptions in the supply chain as they arise, keeping stakeholders informed and communicating any issues.
Communication with customers (Carriers, Rail Road partners, Vendors/Suppliers) and stakeholders (Program Managers, Fulfillment Centers, Amazon Managed carrier programs)
Pull data from numerous databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
Understand performance metrics to assist with driving business results
Rectify disruptions, breaks in process and follow standard work to make decisions that make sense based on available data
Provide real-time customer experience by working in a fast-paced operating environment
Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
Deliver follow through on the resolutions to ensure the information is delivered
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
Communication, both verbal and written as their data and findings are critical to tracking trends and performance inefficiencies
Key job responsibilities
Communication with customers (Carriers, Rail Road partners, Vendors/Suppliers) and stakeholders (Program Managers, Fulfillment Centers, Amazon Managed carrier programs)
Pull data from numerous databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
Understand performance metrics to assist with driving business results
Rectify disruptions, breaks in process and follow standard work to make decisions that make sense based on available data
Provide real-time customer experience by working in a fast paced operating environment
Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
Deliver follow through on the resolutions to ensure the information is delivered
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
Communication, both verbal and written as their data and findings are critical to tracking trends and performance inefficiencies
Compensation: $16.25
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.