Specialist Jobs in Novi, MI

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  • Help Desk Technician

    Central Transport 4.7company rating

    Specialist Job 26 miles from Novi

    The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner. SHIFTS AVAILABLE: Sunday- Wednesday 2:30 PM-12:30am Sunday-Wednesday 12:15 AM-10:15 AM STARTING RATE: $20.00/HOUR SHIFT PREMIUMS OFFERED: 6 PM - 12 AM - Additional $1.00 per hour 12AM - 6AM - Additional $2.00 per hour IT Support Technicians will: Have basic IT knowledge Have an interest in pursuing a career in the IT field Have the ability to multitask and prioritize a changing workload Have a flexible schedule with the ability to work overtime if needed Have strong organization and communication skills Be a reliable and dependable worker Duties include, but are not limited to: Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer Providing remote support, software loading, etc. for all hand-held and tablet technology tools
    $20 hourly 6d ago
  • Technical Support Specialist

    Pacer Group 4.5company rating

    Specialist Job 8 miles from Novi

    Technical Support Analyst II This is a W2 contract and looking for locals Must have: Troubleshooting Technical support Installation/Configuration Hardware/Desktop support
    $33k-45k yearly est. 5d ago
  • Operations Specialist

    Hantz Group 3.8company rating

    Specialist Job 15 miles from Novi

    Hantz Group is a Michigan-based financial company that works with individuals and businesses to help them achieve their financial goals. We are a Family Office that manages over $11B+ of assets, has 20+ offices and over 600 employees. We offer a multitude of services tailored to each individual client. We deliver a team of professionals that are experts in their specific disciplines yet work in collaboration to coordinate superior outcomes for our clients. By taking our holistic approach, we strive to reduce stress and save time for our clients so that they can focus on what's most important for their families. Areas of Focus: Asset Management Financial Planning and Retirement Insurance Tax Strategy and Planning Cash Flow Analysis Debt Strategies Estate Planning Property and Casualty Insurance As an Operations Specialist, you will work as a liaison between our field staff and product companies, our advisors achieve the company's core objective of holistic approach to planning. These processes ensure our clients receive accurate and timely service to achieve their financial goals. Essential Job Functions: Liaison for Registered Representative and Product Providers Dailyreview of new business, for accuracy and compliance reviews then follow up with Product Providers and Registered Representatives to complete and settle transactions/ business Enter Trades, Reconcile Settlements, Clearing, Regulatory Aspects Review trade exceptions that are reported through the clearing firm and Product Providers Manage a case load of communications including phone calls, and emails from Registered Representatives, and Product Providers to provide critical support in the funding process of customer accounts Track and assist the timely transfer of assets for client accounts Handling service questions on clients' accounts as well as assisting with administrative, procedural, operational and trade information Post commissions timely and accurately All other task assigned Education/Knowledge & Skills: Excellent communication (verbal and written) and interpersonal skills Strong attention to detail Excellent problem solving skills Team player Ability to review high degrees of independent judgment to coordinate investigations, review documentation and resolve issues Good problem solving and decision-making ability Proven analytic and time management skills; quick learner High proficiency with PC desktop applications and MS Office Bachelor's degree in Finance, Economics, Business Administration, or other related field or equivalent work experience Must have the ability to obtain securities and insurance licenses Benefits: Health/Dental/Vision Insurance, Paid Time Off, 401K, Vol LTD, Vol Life, Flexible Spending Eligibility Requirements Vary The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, height, weight, disability, marital status, or any other characteristic protected by law. Powered by JazzHR WhjA9akY0R
    $59k-90k yearly est. 6d ago
  • Help Desk Specialist

    Sterling Engineering

    Specialist Job 22 miles from Novi

    Level 1 Help Desk Administrator - Contract-to-Hire | Up to $24/hr Employment Type: Contract-to-Hire Industry: Global Manufacturing Are you a tech-savvy problem solver with a passion for IT support? A global manufacturer is expanding its IT department in Henrico. We're looking for a Level 1 Help Desk Administrator to provide frontline IT support for both office and production employees. Why Join? Growth Opportunity: Be part of an expanding IT team in a global manufacturing company. Hands-On Impact: Work in a 1 million sq. ft. facility supporting 700 employees. What You'll Do: Provide Level 1 IT support for hardware, software, and network issues. Install, repair, and maintain desktops, laptops, printers, and peripherals. Manage IT assets and maintain accurate tracking records. Support Windows 11 operating systems, Microsoft applications, and Active Directory. Work with the ServiceNow ticketing system to track and resolve IT issues. Assist in the transition from Cisco to Aruba networking. Perform imaging and setup for computers across office and production environments. What You Need: 2-3 years of IT support experience (manufacturing environment preferred but not required). Strong troubleshooting skills for Windows, Microsoft applications, printers, and networks. Experience with Active Directory, ServiceNow, and computer imaging. Ability to support both office and production floor employees. No degree required-practical IT experience is what matters! Compensation & Benefits: Up to $24/hr (contract-to-hire). Opportunity to grow within a global manufacturing company. Ready to be part of a growing IT team? Apply today!
    $24 hourly 6d ago
  • Desktop Support Specialist

    SISL Global

    Specialist Job 22 miles from Novi

    Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
    $39k-56k yearly est. 4d ago
  • Data Systems Specialist

    Aisin World Corp. of America 4.5company rating

    Specialist Job 3 miles from Novi

    Job Title: Data Systems Specialist Company: AISIN World Corp. of America Department: Purchasing, Business Administration This position will function to implement an information management tool necessary to support all AISIN North American manufacturing and support facilities, including customers and suppliers. Position Responsibilities The incumbent is expected to perform the following functions that the company has determined are essential to this position: Creation of new enterprise level database applications: Build, and implement secure, multi-user, database applications necessary to manage information and ensure proper workflows. Work with corporate quality, purchasing, sales, and manufacturing support departments to understand data system needs. Arrange database components to ensure proper workflows. Design and Layout user-friendly user interfaces and graphical content. Continuously Improve existing information management systems as needed: Update and revise existing databases and database applications as needed. Facilitate data sharing between other corporate DX tools and platforms: As Data systems must be able to share information internally across multiple functional groups as well as exchange data with other platforms if compatible. Maintain Information integrity and security: Partner with AISIN corporate IT/IS/DX groups to ensure all tools meet security guidelines. Advise and support the consolidation of existing tools into common platforms to improve quality, enhance efficiency, and reduce costs. Assist in the selection of future tools and platforms necessary to meet future needs. Create instructional materials and provide training as needed support users who will interact with the database applications created. Other tasks and duties as assigned. Required Skills and Abilities Essential Skills and Experience: 5+ years' experience building and scripting with Claris FileMaker Pro. Experience building enterprise level, multi-user databases for the purpose of gathering, storing, analyzing, visualizing, and reporting internal data as well as managing process workflows. Ability to coordinate a multi-functional team to understand user needs then design, build, test, successfully launch and support appropriate data management systems. Experience selecting and procuring data processing software. Strong Leadership and Organizational Skills. Proficient with Microsoft Office. Beneficial Skills and Experience Familiarity with Microsoft Access, SharePoint, Power BI, SQL Server Experience with building data tools to access databases and applications across multiple devices (PC, smartphone, tablet) Education/Training/Certifications BA/BS Preferred Travel Requirements Approximately 5 % Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs. Work Environment Requirements With reasonable accommodation: Must be able to operate a personal computer, telephone, and other office equipment. Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits). Must be able to work effectively in a fast-paced environment. Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality. Must be able to operate as an effective team member. Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies. Attendance/Work Hour Requirements Must maintain an acceptable attendance record. Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.
    $61k-83k yearly est. 23h ago
  • Customs Specialist

    WN Staffing

    Specialist Job 22 miles from Novi

    Functions: Gathering the daily broker files and ACE data for adds to merged reporting file to be used by Finance (pull the ACE data, confirm Buckland's data is received, push EXL for their data, upload files to the Teams site for Finance, eventually, take this process over from finance on the file mergers, etc.) Plus, this will move to reporting out once a month, these resources could work on the last two weeks of the data to try to make them as complete as possible. Investigate the duty spikes that show in the specific week time frame for the report out meeting (like the Wednesday 12:30 meeting with Lynch) Data mining for escalations report out and further investigation: could be any combination of: HTS, part number, supplier, FTA, duties paid, COO, etc. Data mining and investigations on specific requests coming out of Sales, Purchasing, other areas and summarize findings. Investigate findings of the data mining for accuracy, actions that need to be taken (duty recovery, changes for broker filings, missing documentation, additional FOCUS solicitations, etc.) This requires multiple sources of information, broker spreadsheets, 7501 entry packages, certificates from FOCUS/Program Responses, etc. (This is very labor intensive/time consuming.) Post entry/duty recovery efforts; complete backlog of duty recovering filings and on-going opportunities with CBP as identified, monitor broker for actions they need to complete, work with broker on missing Enty package documentation, work through data discrepancies, coordinate meetings needed to close out investigations, etc. Potentially some of the “normal” post entry activity probably should roll into this since there could be multiple corrections/adjustments on a given entry and that way all the necessary corrections/adjustments are completed at the same time This function would also include in the tracking of the duty refunds as they are received and making sure they are allocated back to the G/L code Create periodic reporting/presentations (weekly call with PUR, etc.) Other activities as they are continued to be identified Skills Required: Minimum 5-10 yrs. import/export experience working with shipment to a variety of global countries Strong working knowledge of shipment/entry documentation, specific documentation requirements and record keeping requirements Various FTA/COO certificate understanding, including eligibility status Strong working knowledge of classifications/tariffs (global experience would be a plus) PowerPoint capabilities Strong data analytical skills (Excel, Power BI, Power Query) Strong reporting capabilities (able to develop, standardize and make mechanical where possible) Strong follow through and follow up skills Detailed Oriented. Experience Required: Minimum 5-10 yrs. import/export experience working with shipment to a variety of global countries Strong working knowledge of shipment/entry documentation, specific documentation requirements and record keeping requirements Various FTA/COO certificate understanding, including eligibility status Strong working knowledge of classifications/tariffs (global experience would be a plus) PowerPoint capabilities Strong data analytical skills (Excel, Power BI, Power Query) Education Required: Education Requirement: Bachelor's degree in supply chain, Logistics, Business Administration, or any other related field Any customs related certifications are a plus Additional Information: This is a minimum 12-month contract for a hybrid role, requiring 4 days in the office and allowing 1 remote day per week. Shift timing will be flexible. MUST HAVE Bachelor's degree in supply chain, Logistics, Business Administration, or any other related field. Minimum 5-10 yrs Import/Export experience working with shipment to a variety of global countries. Strong working knowledge of shipment/entry documentation, specific documentation requirements and record keeping requirements. Various FTA/COO certificate understanding, including eligibility status. Strong working knowledge of classifications/tariffs (global experience would be a plus) PowerPoint capabilities Strong data analytical skills (Excel, Power BI, Power Query).
    $29k-52k yearly est. 23h ago
  • Service Support Specialist

    Kistler Group

    Specialist Job In Novi, MI

    The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency. Key Responsibilities: Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments. Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information. Convert verified quotes into orders upon receiving and confirming the customer's purchase order. Generate accurate invoices and ensure they are delivered to customers within the correct timelines. Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information. Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed. Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database. Support quote generation with guidance from Sales teams. Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed. Provide Sales Engineers and Managers with requested data and information. Perform additional tasks as required to support the department and enhance service delivery. Qualifications: High school diploma or equivalent. Two or more years of experience in customer service or a related field. Familiarity with Export Compliance Procedures. Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods. Knowledge of transducers and related electronics. Proficient in Microsoft Office Products. Strong organizational skills. Experience with ERP and CRM databases. Excellent written and verbal communication skills. Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs. About Kistler: Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology. Why Kistler? At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.
    $35k-65k yearly est. 4d ago
  • Life Insurance and Annuity Case Design Specialist

    Peoplesolutionsnow

    Specialist Job 15 miles from Novi

    About the Company - PeopleSolutionsNOW is conducting a talent search on behalf of a MassMutual Great Lakes. ONSITE IN SOUTHFIELD MICHIGIAN Shape the Future of Financial Services with MassMutual Great Lakes At MassMutual Great Lakes, your journey is about more than a job. As a key member of our team, you are not just joining a firm; you are embracing a culture of excellence and growth. This full-time position is your gateway not only to advancing your professional aspirations but also to making a profound difference in the financial well-being of the communities we serve. Be a part of something bigger - where each day, you contribute to changing lives for the better. This role works closely with the Head of Insurance and Annuity Design Center. Together you would serve career advisors and brokerage advisors with case consultation, estate and business planning expertise, marketing and illustration support, plan design plus product positioning strategies and presentations. Key Responsibilities Stay current on products, particularly in Whole Life, Disability Income, and riders, to enhance client offerings. Participate in marketing campaigns, including term conversions and distributing monthly disability income and future increase option. Distribute weekly updates to brokers on underwriting matters. Utilize software for annuity comparisons, supporting a shift from non-proprietary to proprietary annuities, where appropriate. Acquire knowledge in Advysis for future professional development. Contribute to the design of sales ideas to support business growth. Conduct data entry, analysis, and case research in areas such as estate planning, insurance, retirement, and investment models. Assist clients with account aggregation and troubleshoot technical issues. Document all team and client activities related to client goals. Communicate effectively with clients and team members to ensure alignment in the planning process. Generate financial plans, annual review summaries, written reports, and presentation materials to drive client priorities forward. Participate in client meetings and support advisors as needed. Required Qualifications Possess both sales and administrative competencies Minimum of 3- 5 years of experience with life and annuity products and case design strategies. Proficiency in MS Office and general office technology. Service-oriented, takes pride in service delivery and quality output. High level of attention to detail; clear and proactive communicator. Able to seamlessly navigate multiple systems, processes, and technology platforms with expertise. A team player with a positive, caring attitude and extraordinary client service orientation An enthusiastic researcher and problem solver with excellent organizational and time management skills A meticulous analyst with capacity for deep focus and an aptitude for making calculations quickly and accurately A person who is genuinely interested in the field of finance and in planning for the future A willingness and ability to develop preferred qualifications for continued growth and success in the role and or in the firm. Preferred Qualifications Four-year college degree or equivalent experience in finance or a related field. Experience with financial planning software. Familiarity with marketing campaigns. Join MassMutual Great Lakes: A Tradition of Excellence and Growth Join a legacy of excellence since 1851, where we do not just meet expectations-we redefine them. Our resolute team of financial professionals is at the heart of our firm, offering personalized solutions to meet the unique needs of families and businesses. Service excellence is our legacy, built on the strength of our people. We live by the mantra "Serve First," ensuring our financial professionals have the tools and resources to provide exceptional service to their clients. Compensation and Benefits Our competitive compensation and comprehensive benefits are designed to support your lifestyle, health, and future. Comprehensive benefits package, including Medical, Dental, and Vision Insurance. Paid Time Off: 15 days per year. Life and Disability Plans (optional). 401(k) with up to a 4% match. Annual Salary 55K-60K and incentive opportunities Seize this opportunity to gain experience, lead, and make a lasting impact. Apply now to be part of our MassMutual Great Lakes family.
    $40k-67k yearly est. 4d ago
  • Customer Service Specialist

    SGS Technologie 3.5company rating

    Specialist Job 15 miles from Novi

    SGS Technologie is looking for Retirement Plan Services Associate to work with direct client at Southfield, MI Retirement Plan Services Associate Contract - W2 Hybrid Southfield, MI Job Description: There is potential for full-time conversion depending on the worker's attendance, performance, and available headcount. 8 Weeks of Training on-site and hybrid schedule of 3 days WFH 2 days on-site after training Will provide a laptop Job Summary: This person will be responsible for supporting the Retirement Plan Services department. The majority of their role will involve processing forms and performing basic transactions, such as handling roll overs, internal transfers, and death certificates (will rarely need to answer the phone, if at all). Job Duties: Answers and responds to email inquiries regarding issues Processes forms and performs basic transactions, such as handling roll overs, internal transfers, and death certificates Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements Interprets rules and regulations by applying retirement plan knowledge Conducts audits of account activity to ensure transactions meet regulatory compliance Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution Maintains knowledge of retirement plan rules and regulations by utilizing internal and external resources, as well as continuous training Communicates, researches and resolves issues with other internal departments Reviews daily reports of individual productivity to evaluate personal performance Work Schedule: The worker can choose either 8:30am-5:30pm or 9am-6pm Must Haves At least 2 years of RECENT experience within the financial services, ideally the retirement planning industry OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred. If they are a recent graduate, they must be able to quickly learn the basics within the retirement planning industry. Experience using a CRM- Customer Relationship Management software (this is used to review info prior to processing transactions) is preferred Experience working in a call center environment preferred Strong data entry skills with a high attention to detail. **Please administer an alpha-numeric data entry assessment to all candidates. Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role. Please include the scores on top of the candidate's resume.** Clear and professional written and verbal communication skills; ability to use proper grammar and spelling at all times Professional demeanor Ability to navigate through several different systems at once, using a dual monitors Proficient with Microsoft Office Suite- Excel, Outlook, Word Quick learner / ability to learn and apply different processes simultaneously Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers. Please ensure screen this out with candidate references. The candidates submitted should not have any upcoming need for time off for the first few months of their assignment due to this being their busy season. Minimum of a High School Diploma/GED completed, Bachelor's Degree is highly preferred If interested, kindly apply with latest resume. Regards, Fathima Nuzha Senior Technical Recruiter - SGS Technologie Ph: ************** ***************************
    $32k-41k yearly est. 23h ago
  • Product Specialist

    Insight Global

    Specialist Job 17 miles from Novi

    Job Description: Seeking a skilled Nuclear Medicine Technician Product Specialist with a background in nuclear medicine technology and medical imaging. This role involves processing medical images, providing technical support, and developing documentation. Must-Haves: BA or BS Degree in Nuclear Medicine Technology or Medical Imaging Technology. Minimum of one-year clinical experience in nuclear medicine, predominantly cardiac care. Certified Nuclear Medicine Technologist (CNMT) designation or in the process of obtaining it. Demonstrable writing experience with evidence. Comfortable using computers for image processing and general office tasks. Knowledge of Microsoft Office, directory organization, and local area networks. Experience with cardiac SPECT & PET cameras, modalities, protocols, and software platforms. Willingness to travel 25-40%. Preferred Qualifications: Experience in writing, research, training, or other non-patient skills. Interest in applying nuclear medicine knowledge in an office-oriented setting. Involvement in writing, training, research, and more related to SPECT & PET cardiac imaging
    $51k-95k yearly est. 2d ago
  • Call Center Specialist

    Mike Morse Law Firm

    Specialist Job 15 miles from Novi

    Intake Specialist Mike Morse Law Firm is seeking a dedicated and detail-oriented Intake Specialist to join our team. The Intake Specialist will be responsible for managing initial client interactions, gathering essential information, and ensuring a smooth intake process. This role is crucial in providing excellent customer service and supporting our legal team. Joining the Mike Morse Law Firm means being part of a dynamic, supportive, and impactful organization. If you're looking for a place where you can grow professionally while making a difference, this firm could be the perfect fit for you. Job Summary: The Contact Center Intake Agent is a pivotal role responsible for managing incoming calls and inquiries, ensuring a positive customer experience. The ideal candidate possesses contact center experience, the ability to work weekends, excellent time management, and a commitment to teamwork. Preferred qualifications include knowledge of Michigan No-Fault Auto Law, technical proficiency with Salesforce and Zoom softphones, and a reliable home office setup meeting specific requirement. Mandatory Training: Duration: 4 weeks Schedule: Monday to Friday, 9:00 AM - 5:00 PM Work Schedule (Post-Training): Mandatory: Monday, Tuesday, Friday, Saturday, and Sunday Shift Options: 9:00 AM - 5:30 PM / 10:00 AM - 6:30 PM / 11:00 AM - 7:30 PM Days Off: Wednesday and Thursday Key Responsibilities: Customer Interaction: Provide exceptional customer service by addressing inquiries, concerns, and requests. Utilize effective communication skills to ensure a positive customer experience. Enjoy engaging with people and excels in interpersonal communication. Provide empathetic guidance to prospective clients in the initial stages of the legal process, offering support during a challenging period in their lives. Availability: Demonstrate flexibility by being available to work at least one weekend shift. Accommodate variations in work schedules based on business needs. Time Management and Punctuality: Exhibit strong time management skills to prioritize tasks effectively. Ensure punctual and reliable attendance during scheduled shifts. Team Collaboration: Work collaboratively with team members and other departments to resolve customer issues. Contribute to a positive team environment through effective communication and cooperation. Feedback and Improvement: Display a willingness to receive and apply constructive feedback for personal and professional development. Continuously strive for improvement in customer service skills and efficiency. Technical Proficiency: Possess strong computer and technical capabilities. Preferred knowledge of Salesforce and Zoom softphones to enhance job performance. Home Office Requirements: Ensure a reliable internet connection with a minimum download speed of 100 Mbps. Maintain a quiet work environment conducive to effective customer interactions. Use a company-provided headset and a second monitor for enhanced productivity. Qualifications: Previous experience in a contact center or customer service role. Excellent communication and interpersonal skills. Familiarity with customer service software and technical proficiency. Ability to adapt to a dynamic work environment. High school diploma or equivalent. This comprehensive job description outlines the key responsibilities, preferred qualifications, and specific requirements for the Contact Center Intake Agent position, providing a clear understanding of the skills and attributes sought in potential candidates.
    $27k-37k yearly est. 23h ago
  • CRASH STRUCTURES CAE SPECIALIST

    Altair 4.6company rating

    Specialist Job In Novi, MI

    Transforming the Future with Convergence of Simulation and Data CRASH STRUCTURES CAE SPECIALIST Our client in Novi, MI is looking for a CRASH STRUCTURES CAE SPECIALIST. This is a contract position. Focuses on designing, analyzing, and optimizing crashworthiness structures to enhance vehicle safety performance. Responsibilities include simulating structural behavior in various crash scenarios, developing lead structures, defining sections, and ensuring compliance with safety standards throughout the entire program from concept to launch. Develop and define structural sections for lead structures and load paths to withstand front, side, rear, and roof crash modes. Conduct crashworthiness simulations using LS-DYNA to predict structural integrity and impact protection. Create load path designs for high-speed and low-speed crash scenarios, balancing structural demands and optimizing energy absorption. Apply material characterization to integrate complex material behavior and failure modes into simulation models. Include characterized data in LS-DYNA to accurately simulate complex failure patterns under various crash conditions. Develop and analyze 1D math models for quick solutions and initial design evaluations. Ensure compliance with IIHS, USNCAP standards in all structural and crash scenario developments. Participate in full program cycles from initial concept development to product launch, contributing to safety development and crash optimization. Analyze crash scenarios to evaluate energy absorption, structural integrity, and vehicle behavior under different impacts. Document simulation results and provide recommendations for optimizing crash structures. Requirements: · Five or more years of experience with LS-DYNA and ANSA. · Extensive experience in material characterization and integration into crash simulation tools. · Familiarity with automotive safety standards (FMVSS, ECE, NCAP) · Strong understanding of high-strength materials, structural balance for different speed conditions, and IHS, USNCAP crash scenarios. How You Will Be Successful: Envision the Future Communicate Honestly and Broadly Seek Technology and Business “First” Embrace Diversity and Take Risks What We Offer: Competitive Salary Comprehensive Benefit Package 401(k) with matching contributions Paid Time Off Employee Discounts Free training on all Altair products Why Work with Us: Altair is a global technology company providing software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities. Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing. For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com Ready to go? #ONLYFORWARD At our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges. Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demon
    $69k-86k yearly est. 4d ago
  • Warranty claim Specialist

    Akkodis

    Specialist Job 21 miles from Novi

    Akkodis is seeking a Warranty Claim Specialist for a Contract job with a client in Auburn Hills MI (Hybrid). Ideally looking for applicants with a solid background in the Automotive industry is a must. Rate Range: $20/hour to $24/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Responsibilities: This role is responsible for all the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair. The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner. It also provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing. This position adjusts and approves claims for payment and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. The function ensures that SAGA is up to date to handle a smooth and accurate claim process to avoid unnecessary rejections and review claims that fail SAGA edits. Finally, this role tracks warranty trends, trains dealer staff, new corporate employees and field employees regarding client's Warranty Policy and Procedures, and SAGA as it pertains to Claims Adjusting. Must Have: Customer service experience Warranty Experience Automotive Experience If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ************ or ***************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance
    $20 hourly 4d ago
  • BIM Specialist

    Brave New World Services LLC

    Specialist Job 26 miles from Novi

    📩 Send Resume & Project List to: ************************ 💰 Salary: $75,000 - $100,000 (based on experience) About the Role: We are seeking an experienced BIM/CAD Operator with 3+ years of experience to join our team in Sterling Heights, MI. This role will focus on Building Information Modeling (BIM), CAD operations, and model coordination for various construction projects. The ideal candidate will be highly proficient in Revit, Autodesk ACC, and other BIM software, with a strong ability to create content, templates, and maintain BIM files in alignment with project requirements. Key Responsibilities: Utilize Revit, AutoCAD, and Recap to create, manage, and maintain detailed BIM models and templates. Ensure accuracy and consistency in BIM files for client delivery, following company and industry standards. Perform clash detection and coordination using Navisworks, Model Coordination on ACC, and other BIM tools. Attend internal and external coordination meetings to identify and resolve conflicts early in the process. Work closely with project teams to coordinate electrical systems, ensure proper installation, and resolve clashes. Create and maintain BIM project documentation, shop drawings, submittal drawings, and as-built drawings. Develop custom Revit families to enhance project efficiency and accuracy. Represent the company professionally in BIM coordination and clash detection meetings with clients and project teams. Stay up to date with Autodesk Construction Cloud (ACC) and other BIM-engineered solutions. Qualifications: ✅ 3+ years of experience in BIM-related roles. ✅ Proficiency in Revit, AutoCAD, Navisworks, and Autodesk ACC. ✅ Experience working with BIM authoring tools (e.g., Recap, Model Coordination). ✅ Strong understanding of BIM processes, model coordination, and clash detection. ✅ Knowledge of electrical systems, construction coordination, and industry standards. ✅ Ability to create and manage Revit families, templates, and project documentation. ✅ Experience with MS Office, Bluebeam, and Robotic Total Station Software (preferred). ✅ Strong organizational, problem-solving, and communication skills. ✅ Local candidates preferred. Why Join Our Client? ✔️ Competitive salary and benefits package. ✔️ Work on cutting-edge BIM projects in a growing industry. ✔️ Opportunity to collaborate with high-level construction and engineering teams. ✔️ Career growth and skill development opportunities in the BIM field. 📧 Interested? Apply today! Send your resume and project list to ************************
    $75k-100k yearly 21d ago
  • Warranty Claims Specialist

    V-Soft Consulting Group, Inc. 4.3company rating

    Specialist Job 21 miles from Novi

    This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair. The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner. It also provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing. This position adjusts and approves claims for payment, and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. The function ensures that SAGA is up-to-date to handle a smooth and accurate claim process to avoid unnecessary rejections and also review claims that fail SAGA edits. Finally, this role tracks warranty trends, trains dealer staff, new corporate employees and field employees
    $83k-101k yearly est. 19d ago
  • CX Account Specialist

    Whisker 4.0company rating

    Specialist Job 21 miles from Novi

    Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better. Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. What You'll Do: The Accounts Specialist provides best in class customer service, solutions, and product information to our customers regarding any cancellation, return, or refund from inbound and outbound customer support platforms (phone, chat, social media, and email). Available Schedules: Monday, Tuesday, Saturday, Sunday - 11 AM - 9:30 PM (4x10) Monday, Tuesday, Friday - Sunday, 1 PM - 9:30 PM Monday - Friday, 1 - 9:30 PM Sunday - Thursday, 9 AM - 5:30 PM Wednesday - Saturday, 9 AM - 7:30 PM (4x10) Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Acts as the main point of contact for customers and agents requesting assistance with a refund, cancelation or return Completes all assigned Dixa cases from assignment to completion, with the exception of troubleshooting: TL will reassign troubleshooting cases May be asked to assist with Troubleshooting cases Compiles and sends the necessary documentation to accounting to process a refund Reviews all “No fraud” orders, and processes cancellations and refunds while notifying customers to resubmit their order with another form of payment Researches the “NO RMA” document and corrects the RMA's for accounting and the warehouse Cancels and refunds all customer orders with an identified ship to address of a PO BOX and reaches out to the customer advising them to resubmit their order with a verified ship to address Processes all product return labels and schedules customer pick ups Issues refunds from the Recon Receivers log Researches Refund Failed emails and refunds if needed Researches items received at the warehouse by mistake and contacts customer Identifies data entry errors in the RMA and notifies Leadership Assists customers when tracking requests Responds to all Chargeback and Dispute cases promptly Sends Paypal payment requests for Warranty Restorations (customer requests) Works with the repairs department on repair issues/recons Assists with cancel/returns/refunds phone queue Maintains and updates relevant spreadsheets/ process documents Other duties as assigned Requirements: What You'll Bring: HS Diploma 3+ years of customer service experience Excellent verbal, written, and interpersonal communication skills Experience with data entry and order entry Ability to multitask and prioritize Must be a team player Strong computer skills Maintains confidentiality of proprietary information Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions High degree of initiative, self-motivation and ability to motivate others Ability to provide a working atmosphere that is positive and productive Ability to establish and maintain cooperative working relationships with team members and colleagues Not Required, but nice to have! Google Suite experience Salesforce experience Dixa experience French, German, Italian, and/or Spanish language skills are a huge plus! Not required to have pets, but highly recommended! Benefits & Purrks: Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance Discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Statement of Inclusivity: We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive. Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. #onsite1
    $38k-59k yearly est. 60d+ ago
  • Atlassian / JIRA Specialist

    Systems Technology Group, Inc. (STG 4.0company rating

    Specialist Job 19 miles from Novi

    Title: Atlassian / JIRA Specialist Description: STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services. Skills Required: Design and implement Atlassian solutions (Jira Service Management, Jira Software, Jira Work Management, Confluence) tailored to the specific needs of Product Development, Manufacturing and Quality management processes. Configure and customize Jira products to automate processes, improve efficiency, and enhance user experience for all stakeholders involved in quality management. Proven experience working within the automotive manufacturing industry and a strong understanding of quality management processes. Proven ability to work independently and manage multiple priorities. Integrate Atlassian products with CI/CD pipelines to ensure seamless flow of information between development and operations teams. Perform data migration from one Atlassian environment to another, ensuring data integrity and minimal disruption. Confluence Implementation: Create new spaces for users, define permissions, and maintain a well-organized knowledge base. Perform administration, development and support integrating with JIRA and its add-ons: Develop custom workflows, scripts, and automations to enhance JIRA functionality and leverage add-ons to extend its capabilities. Timely and cost-effective implementation: Focus on delivering solutions that meet business needs within budget and time constraints. Develop and maintain Architecture Artifacts, business capability models, Process Models, Application Integration Model, Data Models etc. Document process diagrams, Common Built Intent Diagram, Technical design decisions, System integrations, and future state considerations to ensure a clear understanding and maintainability of the Atlassian ecosystem. Experience Required: 8+ years of experience with Atlassian suite of tools, primarily JIRA, Atlassian Analytics and Confluence both a configuration standpoint and customization aspect. 5+ years of experience with Agile software development/FLOW Framework. Utilize your knowledge of Agile principles to ensure Atlassian solutions support iterative development and continuous improvement. Proficient experience utilizing JavaScript, JSP, SQL, Python and other programming languages. You will possess a diverse skillset to address various technical challenges. Excellent scripting skills (e.g., Python, Groovy) to automate workflows and integrations including plugins. Familiar with Configuration Management and CI Tools, such as Jenkins, SonarQube, Maven etc. Integrate Atlassian solutions with your existing development toolchain for a seamless workflow. Experience with integrating Atlassian products with other enterprise systems (e.g., CRM, ERP) is a plus. Atlassian / JIRA Specialist position is based at our corporate office located in Dearborn, Michigan. A great opportunity to experience the corporate environment leading personal career growth. Resume Submittal Instructions: Interested/qualified candidates should email their word formatted resumes to Ms. Shweta Huria at ********************** and/or contact at ************. In the subject line of the email please include: First and Last Name (Atlassian / JIRA Specialist). For more information about STG, please visit us at **************
    $78k-100k yearly est. 4d ago
  • Chemistry Specialist

    Outlier 4.2company rating

    Specialist Job 17 miles from Novi

    Outlier is the world's leading expert platform, connecting a network of over 100,000 contributors worldwide to improve AI models by providing expert human feedback. We partner with companies including OpenAI, Meta and Microsoft to enable advanced generative AI models to provide accurate responses and advanced reasoning capabilities. We are looking for advanced Chemistry experts to teach AI how to interpret and solve complex problems by: Evaluate AI-generated content for factual accuracy and relevance in Chemistry. Develop and answer Chemistry-related questions to refine AI understanding. Assess and rank AI responses based on scientific rigor. Required expertise and qualifications: Education: Master's degree or higher (PhD preferred) in Chemistry or a related field (can be currently enrolled) Research Experience: Strong preference for candidates with peer-reviewed publications, patents, conference presentations, research grants, or industry R&D contributions English Proficiency: Ability to read and write with minimal errors Bonus Skills: AI model training experience is not required but helpful Payment: Currently, pay rates for core project work by Chemistry experts range from $30 to $50 per hour USD but varies based on your geographic location (see note below) Opportunities for higher-paying research projects based on performance. Rates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
    $31k-51k yearly est. 13d ago
  • Homeowner Concierge Specialist

    America's Preferred Home Warranty 3.6company rating

    Specialist Job 48 miles from Novi

    America's Preferred Home Warranty (APHW) is excited to present a great career opportunity with projected yearly commissions and bonuses ranging from $30,000 to $70,000! Our organization offers a unique work culture founded on Christian values and takes pride in focusing on our employees first. We are looking for the right individual to fill a new role in our organization. The ideal candidate is someone that demonstrates the following characteristics: nurturing, passion toward serving others, easily and naturally establishes rapport, exudes energy, has a ‘soft-touch' about them, and is recognized as ‘likeable' by most everyone. If this sounds like you, we would like to meet you! This new, and unique position will be titled “Homeowner Concierge Specialist.” This position will be responsible for providing excellent customer service and maintaining positive ongoing customer relationships by being the primary point of contact. In this role, you will offer personalized and proactive assistance to focus on customer satisfaction, shaping and nurturing relationships with customers to ensure a customized and pleasant experience. This position will work full-time in our Jackson, Michigan office. RESPONSIBILITIES: You will talk with customers over the telephone to: Help them understand our products and services Answer their questions Connect them with other specialists that can address various needs Present special offers for services they want and need Provide an amazing customer experience by being your amazing self, with an objective to establish a long-term relationship with individual customers that lasts for 5 to 10 years, or more. QUALIFICATIONS: In addition to the characteristics listed above, you will need to be/have: Self-motivated with a strong work ethic, integrity, and high moral values Strong interpersonal and communication skills, including telephone etiquette using tone and voice inflection Excellent time and resource management skills Ability to project a professional and knowledgeable demeanor Ability to easily navigate in a windows environment REQUIRED EDUCATION: High school or equivalent WHAT APHW OFFERS: Paid training Health insurance, dental, and vision Life insurance 401k (matching) Paid holidays Paid time off (Up to 5 weeks) Short term and long-term disability Rewarding employee referral bonuses Parenting time Uncapped earning potential Full-time; 10am-7pm Mon-Fri; Overtime as needed Location: In-person; Jackson, MI Corporate Office
    $30k-50k yearly est. 17d ago
Help Desk Technician
Central Transport
Sterling Heights, MI
$20 hourly
Job Highlights
  • Sterling Heights, MI
  • Junior Level
Job Description

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

SHIFTS AVAILABLE:

  • Sunday- Wednesday 2:30 PM-12:30am
  • Sunday-Wednesday 12:15 AM-10:15 AM

STARTING RATE: $20.00/HOUR

SHIFT PREMIUMS OFFERED:

  • 6 PM - 12 AM - Additional $1.00 per hour
  • 12AM - 6AM - Additional $2.00 per hour

IT Support Technicians will:

  • Have basic IT knowledge
  • Have an interest in pursuing a career in the IT field
  • Have the ability to multitask and prioritize a changing workload
  • Have a flexible schedule with the ability to work overtime if needed
  • Have strong organization and communication skills
  • Be a reliable and dependable worker

Duties include, but are not limited to:

  • Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
  • Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
  • Providing remote support, software loading, etc. for all hand-held and tablet technology tools

Learn More About Specialist Jobs

How much does a Specialist earn in Novi, MI?

The average specialist in Novi, MI earns between $30,000 and $104,000 annually. This compares to the national average specialist range of $32,000 to $104,000.

Average Specialist Salary In Novi, MI

$56,000

What are the biggest employers of Specialists in Novi, MI?

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