Specialist Jobs in North Chicago, IL

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties & Responsibilities • Determine applicability of benefits claimed by interpreting contract provisions and maintaining consistency with our Disability Benefits claim philosophy. • Order and review appropriate medical, financial, investigative, and other information needed to determine the eligibility of claims. • Actively manage a caseload of pending and active claim files by evaluating claim information and making decisions regarding approval, denial, continuing payments, and terminations on a regular, ongoing basis. • Communicate both verbally and in writing with insureds, field representatives, medical practitioners and related facilities, attorneys, other insurance companies, appointed financial advisors, employers, governmental agencies and divisional resources which involves negotiation and conflict resolution. • Preserve Northwestern Mutual's image and reputation in making benefit decisions despite difficult and delicate circumstances. • As part of the claim handling process, may be called upon to represent the Company in legal matters through preparation for and participation in depositions and trials. • Approval limits: $0-$6,000 contestable and non-contestable claims. Qualifications • Bachelor's degree, experience in administering disability claims, or equivalent work experience. • 1-3 years of responsible and relevant work experience demonstrating analytical ability, independent decision-making and sound judgment in the application of guidelines. • Ability to collaborate within and across teams to obtain the best possible results. • Excellent organization and communication skills with emphasis on written communication Compensation Range: Pay Range - Start: $52,220.00 Pay Range - End: $96,980.00 Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures. Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now! We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law. If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits. FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Insurance, Keywords:Insurance Examiner, Location:Franklin, WI-53132

The Company We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving. From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production. We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 60 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering. Join us in building a future where your work has an impact. At Hitachi Global Air Power, you'll be part of a global network that's shaping the future of industrial power. Summary of the position: The Commercial Operations Specialist position is responsible for supporting sales and channel with administrative tasks and data analysis necessary for effective and efficient sales processes. This role reports to the Sr. Director, Commercial Operations and is open to hybrid within commuting distance from Michigan City, Indiana or Chicago, Illinois. Duties and responsibilities: Master Data Management: Support MDM Strategies: Recommend and execute strategies for managing and maintaining customer master data (accounts, contacts, sales territories), ensuring consistency, accuracy, and compliance across systems. Data Governance Policies: Recommend and help enforce data governance policies, standards, and procedures for customer data management. Data Quality Assurance: Monitor and improve customer data quality by identifying and resolving data issues, performing data cleansing, and tracking data quality metrics and KPIs. Data Maintenance: Perform regular data maintenance tasks such as data updates, data enrichment, and data de-duplication to ensure that master data remains accurate and up-to-date. Internal Knowledge Base Organization/Maintenance: Maintain an internal knowledge base for the sales team (library of resource material, sales playbooks, product presentations, etc.), ensuring that knowledge base content is well-organized, easily navigable, and accessible to the sales team. Training Sales Teams: Conduct training sessions or workshops for sales staff on how to effectively use the knowledge base and leverage the resources available. Provide Ongoing Support: Offer support to sales team members for questions about the knowledge base and assist with troubleshooting any issues related to accessing or using the information. Content Review and Updates: Regularly review and update knowledge base content to ensure accuracy, relevance, and alignment with current sales strategies and product information. Collaborate with Subject Matter Experts: Work closely with product managers, sales leaders, and other subject matter experts to gather information and insights for the knowledge base. Communicate Updates: Keep the sales team informed about new content, updates, and changes to the knowledge base. Administrative Support: Acts as administrator for lead generation subscription tools and assists sales team with utilization of those tools. Provide support for current sales promotions as required. Support requests for sales-related vendor qualification surveys, providing company information in a consistent format. Monitor shared mailboxes, referring inquiries to the appropriate contacts for follow-up. Administer quarterly co-op claims for distributors in collaboration with channel managers, and updates co-op account balances in CRM to provide visibility to field sales team. Education: High School Diploma or Equivalent REQUIRED Bachelor of Science Degree in Business or related field PREFERRED Professional Experience: 2 or more years' experience working in a professional office environment, preferably in an Inside Sales or Marketing role. 2 or more years' experience communicating directly with distributors or end-users, as well as field sales personnel on sales & marketing related issues. Familiarity with sales and marketing processes in a distribution-based business. Proficient with Excel, SAP, CRM systems Key behaviors: Strong communication skills, both written and verbal Good organizational skills with meticulous attention to detail Process-oriented with a continuous improvement mindset Biased towards action; takes initiative Direct reports: None The successful candidate is responsible for complying with Hitachi Global Air Power Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety policies and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Title: Desktop Support Engineer Client: Quant Trading firm Salary: Up to $150,000 + bonus + exceptional benefits A world-leading Quant Trading firm in Chicago is looking for a talented Desktop Support Engineer . You will diagnose, troubleshoot, and resolve technical issues that impact their mission-critical enterprise and trading environment. You will also gain exposure to providing VIP support to some of the most talented people in the industry. Ideal Requirements: Strong background working in Desktop Support Experience in desktop support: hardware issues, onboarding etc Strong experience in Windows/Linux Experience with Active Directory, Exchange, Azure, O365, ZenDesk Some exposure to Python, PowerShell or Bash (desired, but not essential) What they can offer you: Excellent name to have on your CV Highly attractive compensation Very friendly/collaborative environment Greenfield projects Flat structure, with a clear progression route Great office environment - games rooms, free food, on-site gym, etc. If interested, please apply to have your CV considered. Alternatively, you can reach out to me for a confidential chat directly via email: *********************

FMA is seeking an IT professional to develop, optimize, and support core business applications by analyzing business processes, maintaining reports and dashboards, and assisting with software integrations and user training. This position is full-time and hybrid (in-person 2 days per week at our Elgin, IL office). Duties include: Develop, maintain, and optimize core business applications. Consult with users to analyze, understand, and support business processes and identify areas to be improved or automated. Develop and maintain reports and dashboards and assist in data analysis to uncover trends, insights, and opportunities for improvement. Support the helpdesk to assist users with operational, hardware, and software problems and questions. Assist Manager in planning and implementing software-related projects. Assist the System Administrator with IT infrastructure and operations tasks. Develop and maintain documentation for application processes and user guides. Coordinate with vendors on software integrations, upgrades, and ongoing support. Train end users on effective use of business systems. Requirements: Bachelor's degree in computer science or related field Three years of directly related work experience Self-starter Strong analytical skills High technical aptitude Detail oriented and process oriented Excellent organization and communication skills Expertise with at least one report writing/data analytics tool such as Crystal Reports Proficiency with relational databases Knowledge of Windows OS, SQL Server, and MS Office Benefits: Health, dental, vision and life insurance; flexible spending plans; 401(k) plan; 529 plan; identity theft plan; generous paid holidays that include Christmas Eve through New Year's Day, as well as paid time off. We also offer flexible work schedule, company-wide bonus plan, paid professional development, and paid memberships. About FMA: FMA unites metal fabrication and manufacturing professionals around a common purpose: to shape the future of our industry, and in turn shape the world. We do this through our charitable foundation, training programs, networking events, publications, and tradeshows. Learn more about us at ***************

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing. Position: Technical Support Specialist Have you spent too much time behind the wheel visiting customers? Are you mechanically and technically inclined? Are you driven and would like to collaborate with others? Would you like the comfort of a friendly office for a change? Look No More, Apply! Role The HVAC Systems Support Specialist actively resolves the day-to-day technical needs of customers by managing problems and solutions. This position will report to the Service Manager and is located in Niles, Illinois. Duties and Responsibilities Respond to external and internal customers (primarily via phone) Understand customer concerns and resolve problematic issues in a professional manner Provide after-hours phone support Communicate with customers, engineering, sales, and service management Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues Document events for future reference and create corrective action reports (CARs) as needed Qualifications and Work Experience Associate's degree and/or five (5)+ years of direct work experience without formal education Minimum of three (3) years of process cooling experience preferred Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc. Prior experience in customer service (either face-to-face or over the phone) Excellent verbal and written communication skills Must have strong interpersonal skills and provide high-quality customer service Piovan Group is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system. Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency. Piovan Group offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program. Piovan Group is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.

At BRIA, we are community-driven with a focus on work-life balance. Our rehabilitation centers offer a compassionate care environment, empowering you. Certified Recovery Support Specialist (CRSS) Benefits: PTO package and paid holidays Medical/Dental/Vision/Life coverage 401K Tuition reimbursement Next day pay available Employee rewards program Certified Recovery Support Specialist (CRSS) Responsibilities: As a certified recovery support specialist (CRSS), you will support the recovery of consumers in your rehabilitation center. You will serve as a role model and mentor to consumers in your facility. You will help prevent relapse and promote long-term recovery. You will draw on your experience to facilitate recovery for others. You will help shape systems of care in your rehabilitation center. Requirements: Certified Recovery Support Specialist (CRSS) Qualifications: One or more years experience in Social Services Bachelor's degree in a psychology/social work/or behavioral science preferred CRSS certified preferred Strong interpersonal skills keywords: social services, social work, mental health, crss, certified recovery support specialist Compensation details: 25-25 Hourly Wage PIc54e4cca41b5-26***********8

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: IT Support Specialist - Retail Location: Chicago, IL (On-site) Overview: AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment. Essential Functions: Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues. Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems. Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently. Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets. Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance. Monitor and administer store networks, resolving connectivity issues and maintaining network security. Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff. Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality. Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements. Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed. Qualifications: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience. 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment. Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting. Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision. Excellent written and verbal communication skills to work effectively with store staff and the broader IT team. The Ideal Candidate: Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred). Demonstrates a proactive approach to identifying and resolving IT issues at the store level. Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions. Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects. Is comfortable working independently and managing tasks without direct supervision. Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations. Diversity & Inclusion: At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company. Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA. Job Type: Full Time

Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. Position Purpose The Intake Specialist is part of the Business Development team. The Intake Specialist drives revenue by delivering the highest quality service to our clients. Essential Job Functions & Responsibilities Learn the case type services offered at the firm through our attorney-led comprehensive training program Conduct one-hour interviews with potential clients to determine if they meet the case type requirements set by our legal team Lead Interviews with approved sales scripts and empathy to build rapport with potential clients Confidently help clients with side-by-side assistance from the Intake Managers to improve client experience Educate clients on the benefits of partnering with our firm and the payment options available to them Convert potential leads into admitted clients based on benefits and values of each case type Schedule and regularly follow up with all leads Stay up to date on weekly legal training with firm attorneys Essential Skills, Knowledge & Abilities World class customer service skills Positive attitude Proven ability to meet deadlines Impeccable organizational skills and attention to detail Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Experience in sales or metrics-based environment a plus Minimum Qualifications Excellent verbal and written communication skills Must be bilingual in Spanish and English Schedule M-F 8:30AM-5:00PM Pay Range $23.00-$25.00/hr+performance bonus

About Us Bridge Legal is a hyper growth Legal Tech startup that provides Software, Marketing, and Intake Services for Mass Tort Law firms. Our cloud platform is designed to power the end-to-end client journey for those who have been injured and harmed. Through our software, we enable our law firm clients to fight for the rights of the “little guy” with AI, automation, analytics and workflow. We pride ourselves on being at the forefront of helping provide individuals access to the legal system and bridge the justice gap by enabling law firms to use technology and AI to serve more clients than ever before. At Bridge Legal, we believe that teamwork and collaboration are the key drivers of success. Our team is made up of talented and passionate individuals who work together to achieve our goals and deliver exceptional results. We value open communication, mutual respect, and a willingness to go above and beyond for our customers and each other. If you're looking for a supportive and collaborative work environment where your ideas and contributions are valued, we invite you to join our team. Mission The mission of the Intake Specialist is to help those individuals get connected with our law firm customers by engaging with them and walking them through the process of retaining the firms' services. Status: In Office Outcomes Generating revenue through phone-based communication Knowledge: Develop mastery of subject matter relevant to firm's intake criteria Performance: Exceed targets for New Intakes Started and New Intakes Completed per Day within 30 days Service: Deliver an outstanding level of service that reflects favorably on our law firm customers and leaves a positive lasting impression on their potential clients Professionalism: Ensure that your interactions with the lawyers and staff working for our law firm customers continue to leave them proud to have us representing their firm and delighted to be working with us Accountability: Ensure that all Pending Intakes are followed up with in a timely fashion Culture: Contribute to our culture of hard work, collaboration and driving positive outcomes through your efforts and your interactions with our team Skill and Qualifications: A clear and articulate speaking voice Previous experience in a professional office environment highly desired An outgoing and charismatic personality - You can provide the empathy, humor, and / or professionalism warranted by a given situation Great listening skills - You have an ability to discern the relevant details from the extraneous details in your conversations with potential clients Ability to control a conversation - You ensure necessary topics are covered efficiently without leaving the other person feeling rushed. When questions come up, you provide clear and concise answers before pivoting to the next question of your own that needs to be covered. Patience and empathy - You're comfortable talking to people from all sorts of different backgrounds at a time when they're struggling with a difficult situation. Strong closer - When somebody indicates that they'd like to move forward, you help them swiftly complete the steps necessary to turn that decision into positive action. You ensure that all their questions are answered clearly and accurately so that they feel well-informed and confident in their decision before returning focus to completing the next step. Clear writing ability - You leave detailed notes that are easy for your teammates, the lawyers, and their staff to read and understand. Driven to succeed - You're eager to do whatever is needed for both you and our team to exceed targets. You thrive in a learning environment - You're eager to have others listen to your calls, to embrace constructive feedback, and to incorporate coaching points into your future conversations. You're able to frame your own feedback for others in a positive and non-judgmental way. Flexible / Adaptable - Priorities can sometimes change suddenly and you're ok with that. You can roll with the punches and shift focus as needed to achieve our goals together. What We Offer Competitive compensation with optimized health benefits (medical, vision and dental), 401K and FSA/HSA benefits Unlimited PTO Bonus opportunities based on performance Flexibility for a great work life balance Work building located in the heart of the city with beautiful views Comprehensive training and mentorship on an ongoing basis with career growth opportunities A friendly and diverse work environment with supportive colleagues and leadership team Professional autonomy Bridge Legal is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status as defined by applicable law. We welcome and encourage candidates from diverse backgrounds and experiences to apply for open positions."

Performant Capital is a Chicago-based private equity firm focused on SaaS and tech-enabled services investing in companies with annual revenue ranging from $3M to $40M. With over 50 years of collective investing and operating experience in these sectors, Performant's principals seek opportunities where its depth of investing, operating expertise, and partner network can materially impact performance. Summary: Performant Capital is seeking a highly motivated and detail-oriented Revenue Operations Specialist to join our dynamic team in Chicago, IL. As a key member of the team, you will play a critical role in supporting our entire portfolio by driving data-driven insights and operational excellence across our go-to-market (GTM) functions, including marketing, sales, implementations, and customer success. In this role, you will work closely with cross-functional teams to optimize revenue processes, enhance operational workflows, and ensure alignment between teams to drive efficiency and growth. You will be responsible for implementing best practices, managing key operational metrics, and providing actionable insights to support strategic decision-making. The ideal candidate will have a strong background in revenue operations, a deep understanding of GTM functions, and a passion for using data to drive business outcomes. If you're looking to make an impact at a fast-growing firm and thrive in a collaborative environment, we encourage you to apply. Responsibilities: Partner closely with management and leadership to drive strategy and operational excellence initiatives which optimize revenue funnels and GTM processes. Establish processes to accurately forecast revenue, including refining the forecast methodology and evaluating sales forecasting results and trends. Develop and implement GTM reporting and metrics to track ongoing delivery against GTM strategy; proactively monitor sales activities to maintain high levels of quality, accuracy and process consistency, and share key metrics for executive and board-level reporting. Lead deep-dive root cause analysis on specific, high-priority business challenges. Partner with other teams to develop and improve regular business-critical reporting. Your Impact: Revenue Strategy Development: Collaborate with the Head of Marketing to develop and execute revenue optimization strategies aligned with company goals. Assess effectiveness of sales and marketing process/methodologies and support our sales expansion and ICP strategy. System Ownership: Manage and optimize our core GTM tech stack. CRM Management: Manage and optimize our Hubspot CRM platform to streamline sales and marketing processes, track KPIs and drive desired behaviors. Forecasting: Develop clean tracking and forecast motion within our CRM that covers pipeline generation and closed won revenue. Revenue Analytics: Analyze performance metrics, identify revenue opportunities, and optimize monetization strategies. Process Development: Build mechanisms and infrastructure to facilitate growth. Strategic collaboration: Develop new mechanisms to address emerging strategic priorities, partnering with the cross-functional teams that play key roles in our sales engagements. Funnel Quality: assess and make strategic, data based changes to lead scoring, MQL, SAL, and SQL definitions and subsequent actions. Requirements: Bachelor's degree and 2-4+ years of experience in B2B sales operations or revenue operations roles, preferably within SaaS companies Strong problem structuring, critical thinking, and a can-do attitude You're a Hubspot ninja, with experience managing and administrating other GTM systems Current tech stack includes Recurly, Zapier, Heap, Intercom, Client File, Mode Proven experience using data to drive insights and business decisions; familiarity with data query/visualization tools (e.g., Mode, SQL) preferred

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Apply now or you may call: ************** / email: Deepak Tyagi (**************************) for faster processing! The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Job Description: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager. Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows 11 Migration. Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service-based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team

A prestigious international law firm is seeking a Lead Revenue Specialist to join its Finance Operations team in Chicago, managing all aspects of financial inventory for a portfolio of partners, including WIP, billing, and collections. This role is highly collaborative and requires strong problem-solving, relationship-building, and communication skills. Responsibilities: Collaborating with partners to ensure efficient management of WIP, billing, and collections Responding swiftly to inquiries with solution-focused responses Gaining expert command of assigned partner portfolios to minimize partner involvement Prioritizing and scheduling work independently to meet client and partner expectations Executing client invoices accurately and on time, ensuring compliance with all client or third-party requirements Working directly with clients to obtain quick and complete payment of invoices Resolving invoicing and collection disputes promptly Keeping current documentation of statuses, action plans, and processes Monitoring and analyzing inventory balances proactively to take appropriate action Using data insights to identify opportunities for improved cycle effectiveness Building strong relationships with partners, clients, and colleagues Mastering existing systems and assisting with new departmental tools and software testing Training new team members Completing special projects and additional tasks as assigned Qualifications: Bachelor's degree preferred; equivalent education and/or experience may be considered Professional services revenue management experience required Legal billing experience required At least three years of relevant professional experience preferred Strong proficiency in Microsoft Office, especially Excel (lookups, SUMIF, pivot tables, etc.) Ability to quickly learn and adapt to new software applications Technologically savvy

About Us Lamar Johnson Collaborative (LJC) is a team of high-energy professionals. We share a passion for design, a collaborative approach, and a casual culture. We solve challenges by leveraging the collective expertise and ingenuity of the best and brightest minds across development, design, and construction. Lamar Johnson Collaborative attracts a dynamic and diverse group of people who work together to realize our clients' vision. LJC is a growing firm and is recruiting top Building Enclosure talent to join our Technical Assurance Group (TAG) team. TAG is a group of design professionals who work on all aspects of LJC projects. They create and test design solutions to ensure the quality of the design and construction process. TAG also consults with project teams to apply lessons from previous projects to new ones. The Role We Want You For As a Building Enclosure Specialist with design and field knowledge, you will play a critical role in evaluating enclosure systems and details as well as review installations in the field and perform or observe field testing. Your in-depth understanding of construction processes, industry standards, and practical experience in the field will be instrumental in ensuring design intent is translated accurately into built form. Exceptional communication, attention to detail, and ability to collaborate effectively are critical attributes needed for this role to successfully work alongside architects, contractors, and project stakeholders. The Specifics of the Role Review drawings, specifications, and submittals to assess compliance with the contract documents, best practices, industry standards, codes and regulations. Provide technical guidance and support to the construction team during the bidding process, including reviewing contractor proposals, conducting pre-bid meetings, and clarifying design intent. Conduct detailed assessments and evaluations of building envelope systems, including roofing, facade, waterproofing, insulation, and fenestration. Collaborate with project teams, architects, engineers, and contractors to develop effective strategies for building envelope design, construction, and maintenance. Conduct regular site visits to review construction progress, quality, and adherence to the contract documents. Perform on-site field observation and testing to identify potential deficiencies or air/moisture/vapor intrusion leak sources thru building envelopes. Provide recommendations and solutions to address identified issues, ensuring the longevity and performance of building envelope systems. Prepare detailed reports and documentation, outlining findings and recommendations. Coordinate with project teams to resolve design conflicts, change orders, and field-related challenges promptly and effectively. Communicate effectively with clients, explaining complex concepts in a clear and concise manner, and building strong relationships based on trust and expertise. Stay up to date with industry advancements, new materials, and emerging technologies related to building envelope systems. Be familiar with building codes at the national, state, and local levels. Offer training and guidance to junior staff members, sharing your knowledge and fostering their professional growth. Requirements Proven experience as a building enclosure consultant or in a related role within the commercial construction industry. Willingness to travel to project sites as needed. In-depth knowledge of different building enclosure systems, construction methods, materials, and industry best practices. Knowledge of building codes, regulations, and standards related to building enclosure design, construction, and performance. Strong understanding of construction processes, sequencing, and building systems. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, contractors, and project teams. Attention to detail, problem-solving abilities, and the capacity to work under pressure and meet project deadlines. Demonstrated ability to translate design concepts into practical, well-coordinated construction documentation. Working knowledge of AutoCAD, Revit, and/or other relevant architectural software. Bachelor's degree in Architecture or similar field from an accredited institution. Professional licensure as an Architect preferred. Why LJC and Clayco? 2024 Best Places to Work - Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal. 2024 ENR Midwest - Midwest Contractor (#1). 2024 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5). 2024 ENR Top 100 Green Contractors - Green Contractor (Top 5). Benefits Discretionary Annual Bonus: Subject to company and individual performance. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. It is not typical for an individual to be hired at or near the top of the range for the role and compensation decisions are dependent on the facts and circumstances of each case. The LJC Nationwide salary range for this position is approximately $100,000 - $150,000 +/- annually (not adjusted for location).

About the Role: As a Claim Specialist for Maxum Primary and Excess Liability Claims in the Liability Major Case Unit, you will be responsible for handling a caseload of bodily injury and non-bodily injury claims. The claims often involve complex fact patterns requiring analysis of contracts between parties to determine indemnity and contribution obligations and risk transfer opportunities. As these claims are often in litigation, experience handling litigated matters and managing defense counsel is required, as is prior experience handling primary and excess policy coverages and claims. Responsibilities Conducting investigations and analyzing and evaluating the information learned; Making coverage determinations and communicating written position(s) to insureds and other required parties; Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment; Presenting cases to management for expense or indemnity reserve authority above established authority levels; Developing and implementing resolution strategies to achieve high quality outcomes; Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review; Attending trials and mediations as necessary; Qualifications: Bachelor's degree required; law degree a plus. Minimum of five plus years handling complex litigated coverage and commercial general liability matters. Candidate should be disciplined, results-oriented and able to focus on bottom line results. Superior analytical ability and organizational skills. Excellent oral and written communication skills. Excellent strategic thinking ability and execution skills. Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws. Pay range and compensation package: $106K to $159K

We are partnered with a boutique law firm in the heart of Chicago seeking a Revenue Specialist to join their team. Role will work alongside Partners and clients to coordinate collection efforts of the firm and help with revenue management. Great opportunity to collaborate with a team, help with process improvements and for growth. Flexible hybrid schedule offered and full benefits.

The Lead IT Engineer is responsible for implementing, managing, and optimizing Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). This position requires an experienced and technically-oriented Adobe Experience Platform expert who plays a key role in establishing and executing on the corporate strategy for delivering data-driven, personalized customer experiences across digital channels. The Lead IT Engineer collaborates with cross-functional teams to integrate Adobe solutions within the enterprise ecosystem, ensuring seamless data flows, customer identity resolution, and advanced customer journey orchestration. CORE JOB RESPONSIBILITIES: Systems Design: Reviews system designs to ensure appropriate selection of Adobe solutions for personalized customer experiences, resource efficiency, and seamless integration with external systems. Conducts impact analysis and manages associated risks. System Installation & Decommissioning: Manages implementation projects for Adobe Experience Cloud, ensuring effective leadership, smooth data ingestion, transformation, and activation within AEP. Develops and monitors quality plans to recommend optimizations. Testing: Reviews and contributes to integration, regression, acceptance, performance and security test planning within the Marketing Technology landscape. Takes responsibility for integrity of testing and acceptance activities and contributes to the execution of these activities. Change Management: Evaluates risks to service integrity, including availability, performance, security, and compliance, when implementing Adobe-powered business services. Leads the assessment, analysis, development, documentation, and execution of change requests. IT Infrastructure: Provides technical expertise to ensure the correct execution of operational procedures within the Adobe stack. Leads the implementation of enterprise changes and maintenance routines across AEP, Target, CJA, and AJO, providing reports and proposals for improvement. Incident Management: Leads the investigation of escalated incidents related to Adobe Experience Cloud solutions, including Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Manages recovery, ensures proper documentation, and oversees resolution. Sourcing: Investigates suppliers and markets, and maintains a broad understanding of the commercial environment, to inform and develop commercial strategies and sourcing plans. Reviews business cases for alternative sourcing models, and on policy and procedures covering the selection of suppliers, tendering, and procurement. ADDITIONAL RESPONSIBILITIES: Implements and manages data ingestion, transformation, and activation within AEP. Designs and builds Real-Time Customer Profiles and audience segmentation while ensuring seamless data flows with external systems. Configures and deploys A/B tests, multivariate tests, and personalization campaigns in Adobe Target. Works with stakeholders to identify optimization opportunities and deliver measurable results. Sets up data sources, workspaces, and visualizations for customer journey analysis in Adobe Customer Journey Analytics (CJA). Collaborates with business teams to derive actionable insights from multi-channel data. Develops and manages customer journeys in Adobe Journey Optimizer (AJO) to deliver real-time personalized experiences. Monitors and optimizes performance for campaigns and workflows. Collaborates with marketing, analytics, and IT teams to align Adobe solutions with business goals. Stays updated on Adobe Experience Cloud advancements and industry best practices. Provides technical leadership and mentorship to junior team members. REQUIREMENTS FOR CONSIDERATION: Bachelor's degree in Computer Science, a related field, or applicable work experience 5+ years of progressive IT engineering experience, including expertise in Adobe Experience Cloud solutions. 3+ years of hands-on experience with Adobe Experience Platform (AEP), Adobe Target, Adobe Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO). Proficient in JavaScript, HTML, CSS, REST APIs, data modeling, schema creation, and integrations within AEP. Strong understanding of analytics tools and customer data insights methodologies. Excellent problem-solving skills, strong communication skills, and ability to translate technical concepts for non-technical stakeholders. Knowledge of commonplace and emerging data privacy and governance standards. Skilled and comfortable with tackling complex challenges, either in leading the troubleshooting effort or advising/leading others Experience working with production support and project consultants in an onshore / offshore model Able to prioritize and execute tasks in a high-pressure environment Minimal off-Hours support including 24x7 on-call required Minimal travel required (training/conferences) Experience with Google Cloud Platform is preferred Adobe Certified Expert in AEP, Target, AJO, or CJA preferred

We're working with a top distributor just west of Chicago in search of a talented Routing Specialist. This individual will report into two excellent leaders. There will be opportunity for growth and upward mobility. Must Haves: - Well rounded multi-state routing experience - Ability to think strategically and effectively route in a fast-paced environment - RoadNet/Omnitracs experience Preferred Experience: - Bachelor's degree or 3+ years of equivalent on the job experience - Very analytical - Passion for the work and hunger to grow Duties and Responsibilities: - Effectively work with all aspects of the business including sales, customer service, company drivers and customers - Create optimal routes to maximize efficiency and makes adjustments as needed - Conduct analysis to identify areas of improvement

FT - ON-site Industry: food processing equipment/ kitchen equipment/ hospitality/ appliances experience is preferred Our Client is an Italian company specializing in the design, manufacturing, and marketing of high-quality kitchen equipment. With a strong presence worldwide, they are committed to delivering innovative solutions for food processing and preparation, ensuring the highest standards of quality and performance. The Service Support Specialist will play a pivotal role in providing technical support and customer service for kitchen equipment. This role involves troubleshooting, coordinating repairs, and ensuring optimal performance of the products. The ideal candidate will have a technical background with excellent problem-solving and communication skills. Key Responsibilities • Provide remote technical support to customers, dealers, and service partners for troubleshooting kitchen equipment issues. • Diagnose technical problems and determine appropriate solutions via phone, email, or remote diagnostic tools. • If the machine is large or requires specialized assistance, coordinate onsite technical support by activating and managing a local service partner to ensure timely and effective resolution. • Maintain detailed service records, including issues reported, solutions provided, and follow-up actions. • Support warranty claims by validating service reports and coordinating with the technical team in Italy. • Provide remote assistance in training sessions for customers and service partners to ensure proper use and maintenance of equipment. • Work closely with the sales team to provide technical insights. • Prepare technical documentation, service manuals, and troubleshooting guides as needed. Qualifications • Technical diploma or degree in Mechanical, Electrical, or related fields. • 3+ years of experience in technical support, service coordination, or a similar role, preferably in the kitchen equipment or appliance industry. • Knowledge of mechanical and electrical components. • Excellent problem-solving skills with the ability to work independently. • Strong communication skills, both verbal and written, to effectively support customers and service partners. • Proficiency in using CRM systems and Microsoft Office Suite. • Willingness to travel occasionally for onsite support if required. Benefits package: Health, Vision, and Dental Insurance, 100% coverage for the employee (Blue Cross Blue Shield). • Life Insurance • Long/Short term disability • Vacation/PTO + holidays • Simple IRA (3% match) • Onsite schedule.

Beacon Hill Legal is seeking a Trademark Docketing Specialist to join a national law firm's IP practice group. This is a full time, permanent position, 35 hour work week, HYBRID schedule (in office 3 days a week), full benefits, and competitive compensation up to $85,000. Skills required and Job Duties include the following: At least three (3+) years of IP docketing experience, strong preference in TRADEMARKS, Patents is a PLUS This role involves working closely with attorneys and paralegals to handle trademark correspondence and generate reports, while also training others on established procedures Docket incoming postal and electronic correspondence from foreign associates and from the USPTO for trademark matters Prepare new trademark, domain and copyright applications and other trademark prosecution documents for filing at appropriate trademark offices, including gathering all necessary information from clients regarding same; monitoring and maintaining applications through issuance Prepare and record documents affecting the chain of title for U.S. and International trademarks *Only qualified candidates will be contacted* The firm is actively interviewing candidates, APPLY TODAY!* Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)