(WFH) Customer Support Specialist
Specialist Job 46 miles from Milwaukee
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
DI Claims Specialist
Specialist Job 12 miles from Milwaukee
At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
Primary Duties & Responsibilities • Determine applicability of benefits claimed by interpreting contract provisions and maintaining consistency with our Disability
Benefits claim philosophy.
• Order and review appropriate medical, financial, investigative, and other information needed to determine the eligibility of
claims.
• Actively manage a caseload of pending and active claim files by evaluating claim information and making decisions regarding
approval, denial, continuing payments, and terminations on a regular, ongoing basis.
• Communicate both verbally and in writing with insureds, field representatives, medical practitioners and related facilities,
attorneys, other insurance companies, appointed financial advisors, employers, governmental agencies and divisional
resources which involves negotiation and conflict resolution.
• Preserve Northwestern Mutual's image and reputation in making benefit decisions despite difficult and delicate
circumstances.
• As part of the claim handling process, may be called upon to represent the Company in legal matters through preparation for
and participation in depositions and trials.
• Approval limits: $0-$6,000 contestable and non-contestable claims.
Qualifications
• Bachelor's degree, experience in administering disability claims, or equivalent work experience.
• 1-3 years of responsible and relevant work experience demonstrating analytical ability, independent decision-making and
sound judgment in the application of guidelines.
• Ability to collaborate within and across teams to obtain the best possible results.
• Excellent organization and communication skills with emphasis on written communication
Compensation Range:
Pay Range - Start:
$52,220.00
Pay Range - End:
$96,980.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c
lick here
for additional information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.
Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups
PandoLogic. Category:Insurance, Keywords:Insurance Examiner, Location:Franklin, WI-53132
Customer Success Specialist
Specialist Job In Milwaukee, WI
Corporate Resources, on behalf of our client located in Milwaukee, WI, is hiring a full-time, permanent Customer Service Specialist.
Customer Service Specialist - Milwaukee, WI
$47,000-$57,000/Annually + Full Benefits
We are seeking for someone with a passion for precision, driven by technology, and fueled by the challenge. We are a manufacturing company that is at the forefront of innovation. As pioneers in cutting-edge technologies, we are dedicated to pushing the boundaries of what's possible. If you're ready to turn ideas into reality and shape the future of manufacturing, come be a part of our journey.
Due to a promotion, we are looking for a team-oriented Customer Service Specialist to our team! One of our strongest commitments as a company is to our clients
and
employees. It is because of this culture that we can provide the best service and value to not only our customers, but also to our employees.
The Customer Service Specialist is responsible for providing daily customer service support through calls regarding purchase orders, price quotations, and general e-mail inquiries. The selected candidate must have strong data entry, order entry and verbal communication skills.
Customer Service Specialist Responsibilities:
Serve as the frontline support for customer inquiries via phone, email, and other communication channels. Address customer concerns promptly and professionally, striving to exceed their expectations.
Manage order entry, tracking, and fulfillment processes with meticulous attention to detail. Coordinate with internal departments to ensure timely delivery and accurate order specifications.
Investigate and resolve customer complaints or technical issues efficiently and effectively. Troubleshoot product-related problems and provide appropriate solutions or escalate as needed.
Cultivate strong relationships with customers by understanding their needs, preferences, and pain points. Proactively identify opportunities to add value and enhance the customer experience.
Maintain accurate records of customer interactions, transactions, and feedback.
Develop a deep understanding of our products, processes, and industry trends to better assist customers and provide informed recommendations.
Customer Service Specialist Requirements:
1+ years of customer service experience.
Someone with a mechanical/technical aptitude required, even if it comes from a hobby!
Proficient with Microsoft Office Suite.
Excellent interpersonal and communication skills.
This is a full-time job with a competitive salary and comprehensive benefits, including PTO, medical, vision, dental, and 401k matching plan.
Deposit Operations Specialist (IRA's)
Specialist Job 11 miles from Milwaukee
IRA Specialist
Naperville, IL or Brookfield, WI
Responsibilities:
· Verify IRA documentation with follow up for missing or incomplete forms.
· Provide tier II phone support to the banker for escalated IRA transactions which includes beneficiary IRA processing
· Ensure IRA transactions have been processed correctly for accurate IRS government reporting
Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon
Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues, referring non-routine issues to more senior team members and/or manager
· Record and verify data for fulfillment and/or further handling
Requirements:
· Associate/bachelor's degree or relevant professional experience
· Microsoft Office Suite
· 1-2 years IRA Processing experience
Auto Claims Specialist
Specialist Job 11 miles from Milwaukee
Role overview: Rarely adjusting, more managing our vendors. Example - driver accident, they call, report, we get the alert, set up the claim in the system. Review call w/ safety department and complete investigation confirming all information. Send to a third party who handles damages & injury. Some subrogation, overseeing all auto claims, approve reserves and settlements.
Years of experience: 3-5 of auto claims management experience
Customer Quotation Specialist
Specialist Job 17 miles from Milwaukee
Why join AVIRE?
Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!
The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Customer Support Specialists, Customer Quotation Specialist, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the North America Customer Experience Manager.
Job Summary: As a Customer Quotation Specialist, you will process sales orders and transactions, ensuring accuracy and proactively addressing customer needs. You will provide timely and accurate quotes, manage order revisions and expedites, and maintain detailed records using Salesforce.com.
Your responsibilities will include managing contracts for platform and cellular subscriptions, reviewing order statuses, and driving proactive customer communication to ensure a seamless experience. Collaboration with internal teams will be critical to addressing customer inquiries, resolving issues, and advocating for customer needs across the organization.
This role also emphasizes continuous improvement, where you will identify and recommend enhancements to quoting and order processes, contributing to a more efficient and customer-centric workflow. Success will be measured by meeting individual and team qualitative and quantitative targets while delivering a best-in-class customer experience.
What you will do:
Process sales orders and transactions based on customer requests.
Review order status to ensure accuracy and drive proactive customer outreach.
Provide accurate quotes based on customer requirements in a timely manner.
Responsible for order revisions and expedites of orders.
Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM-Salesforce.com.
Contract management of platform and cellular subscriptions.
Ensure continual improvement of quoting process by providing recommendations for improvements in processes and systems.
Communicate with other areas of the company with regards to customer questions and concerns.
Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer experience.
Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement.
Performs other job duties as assigned.
We want someone who displays:
Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.
Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.
Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.
Accountability: You take responsibility for your actions, and you deliver on your commitments.
Inclusion: In all aspects of your work, you treat everyone with respect.
Performance Objectives
Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through KPIs.
Identify and recommend at least one improvement per quarter, contributing to a more efficient and customer-friendly system.
Support building and maintaining training documentation for position.
Increase sales by effectively upselling and cross-selling products and services.
Maintain accurate customer records and transactions within CRM - Salesforce.
Achieve answer rate and call log rate within department KPI.
Identify customer needs, clarify information and provide solutions with a high level of efficiency when handling customer requests.
Ensure accurate pricing on purchase orders, quotes and time of order entry. Accuracy is key to ensure on time payment from customers.
Help maintain the sales pipeline by maintaining win/loss on opportunities when quotes are approved within CRM.
Job Skills
Strong interpersonal and communication skills
Demonstrate your passion for gaining new skills
Proven ability to problem-solve
Strong active listening and empathy skills
Patience and composure under pressure
Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
Strong ability to build relationships with customers
Ability to use Outlook and Microsoft based programs
Qualifications
Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor's degree is preferred.
A minimum of 3 years of customer service or inside sales experience.
Who is AVIRE?
AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual's unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.
AVIRE is part of the Halma group (*************** Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.
Avire is an equal opportunity employer.
Benefits
Competitive base salary
Participation in the company bonus plan
Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
Paid time off
Professional Development training opportunities
How do I apply?
If you are interested in learning more about the company and this position, please send your resume to: **********************
Software Sales Specialist - Entry Level
Specialist Job In Milwaukee, WI
Are you an SDR or BDR looking for that next step in your career?
Please note: For this Software Account Representative position, you'll need your home to be in geographical proximity to the customers you serve.
This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB's). We've been around in one form or another for more than 125 years, always with one goal in mind - helping small businesses compete and win.
We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful.
Thryv is a seven-time winner of Selling Power Magazine's
Top 60 companies to Sell For,
as well as Newsweek's list of
America's 100 most loved global workplaces
for 2024!
Thryv, Inc. - Thryv Makes Selling Power's Annual 60 Best Companies to Sell for List for Seventh Consecutive Year
Thryv, Inc. - Thryv Named to Newsweek's List of the Top 100 Global Most Loved Workplaces for 2024
At Thryv, we are a team that lives by teamwork. However, it's not the work that drives us, it's the respect, trust, and care for each other that defines us as a team. We're a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We're always looking for the best and brightest team players to join us.
This role is responsible for increasing Thryv's penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. Conducting the majority of client interaction remotely, this role has the flexibility to meet in person as needed.
Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
Participates in sales meetings, call calibrations, and training as needed.
About Thryv- End-to-end client experience platform:
Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market.
We do it all in a convenient client experience management app that allows small business owners to get the job, manage the job, and get credit all from the palm of their hand.
In This Role, You'll Get To:
Help grow local business market share
Defend small business America and the American Dream
Work with existing clients and hunt for new business
Become SaaS (software as a service) experts
Receive world-class training
Have the support of a four-time winner of The Top 60 Companies to Sell For organization with a 125+ year legacy
Educate and guide prospects through the buyer's journey to help them learn how Thryv can grow their business
Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
Bring your thinking, strategies, and ideas to advance our company's values, unique culture and vision for the future
We Are Looking for People Who:
We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
Who are engagement gurus while properly managing expectations
Have the desire and commitment to do what it takes to be successful in sales
Have a positive outlook and a strong ability to take responsibility for their successes and failures
Goal oriented…you're known for destroying your sales goals
Persuasive…you can explain software solutions in simple terms
Exceed sales quotas and expectations
Build and nurture a pipeline of prospects and close deals
Develop great solutions to help customers WIN!
Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.
Basic Qualifications
2+ years software sales experience
Industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
Who We Are
At Thryv, we're a team fiercely devoted to the success of local businesses. We've been around for over 100 years, always with one goal in mind - helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we're a work-from-anywhere company, because that's how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.
Thryv Core Values:
Client Devoted - Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
Under Promise, Over Deliver - Deliver expectations and exceed them, have accountability, listen and understand the ask.
Act Like You Own the Place - Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
Invest in our People - Hire people that are aligned with Thryv's core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
DONE3 - Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
Making $$ is a Byproduct of Helping People - Always be devoted to people, act with integrity.
Think Long Term, Act with Passion & Integrity - Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.
Find out more at corporate.thryv.com/careers/
Belonging at Thryv
We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.
Requisition Detail and Process
This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant's competencies and qualifications such as experience and education, and other job-related reasons.
Our Commitment to Equal Opportunity
Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law.
Sales Specialist
Specialist Job In Milwaukee, WI
About the Company - Our agents help families all over the country find the Life insurance, Retirement Solutions and Financial Services Solutions they need to protect their futures.
About the Role - You would specialize in a revolutionary form of Life insurance called LIVING BENEFIT LIFE INSURANCE, that you don't have to die to collect. We are partnered with over 25 industry leading carriers to bring a portfolio of products that they can be proud to offer your clients.
Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and zero time on lead hunting.
Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences.
Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review.
Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards.
Qualifications -
Proven experience in sales, preferably within the insurance or financial services industry.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.
Outstanding presentation and negotiation skills.
Self-motivated with a results-driven mindset and the ability to work independently.
Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed).
Pay range and compensation package -
Range is based on the average rep in current markets
Bonuses, are performance based and paid every month on the 15th
Residuals are paid on the anniversary date of the clients sale.
Our goal is to offer inclusive and accessible financial protection, helping individuals and families secure their future with confidence.
Designer Sales Specialist
Specialist Job 11 miles from Milwaukee
Allen Kitchen & Bath has an opening for a Sales Designer for our Brookfield location. You will work with clients to redesign their homes, price the remodel project and, hopefully complete the sale and follow the project through construction.
You will work out of our 4,000 s/f showroom on Bluemound Road. Must be able to work every third Saturday. Commuting to job sites is necessary to meet with clients, measure the room (s) involved. We compensate mileage at the Federal maximum.
Asphalt Product Specialist
Specialist Job 17 miles from Milwaukee
● Assist Territory Sales Managers in demonstrations, quotes, product deliveries, set-up and training our customers.
● Develop, train, and support the sales and product support team. Share knowledge that will strengthen our market share.
● Visit current MBR customers and prospect's locations, both individually and with the Territory Sales Managers & PSSR's to foster customer relationships.
● Assist sales team and PSSR's in generating sales & service leads in MBR's paving, milling, reclaiming, stabilization, and HTR (Heavy Tandem Roller) business.
● Be MBR's asphalt product expert and be up to date on all Bomag products, selling features and competitive features.
● Provide product training to MBR customer's.
● Gather, analyze, and report competitive and business developments and develop an annual business plan for asphalt products for the Vice President of Sales.
● Attend training sessions and industry trade shows as required to stay informed about the latest developments in the field.
Education/Training/Experience:
Bachelor's degree preferred with relevant asphalt paving, milling, and/or compaction experience.
Knowledge of construction equipment industry a plus.
Must be proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
Outside sales experience
Professional Skill Requirements:
Organized
Detail oriented with excellent follow up procedures
Strong customer service and excellent verbal and communication skills
Additional skill requisites:
● Travel required as necessary within MBR branches and customer sites. Must be able to travel to Wisconsin, Michigan and Illinois with company vehicle.
● Able to perform duties effectively and resolve complex business issues in the field.
● Able to work with all sales team members in a productive relationship which benefits MBR's customers.
Communications Specialist
Specialist Job 11 miles from Milwaukee
Communications Specialist
3PLR offers supply chain logistics consulting services to manufacturers, distributors and 3PLs nationwide across multiple industries. Our consultants are experts in warehousing and transportation operational improvement, labor productivity, supply chain network optimization, growth strategy, and logistics outsourcing. 3PLR provides resources for strategic projects, tactical improvements, and interim management. 3PLR consultants tackle work with energy, deliver on our commitments with enthusiasm, and don't give up until we deliver tangible results to our clients.
Position Description
3PLR has a present need for a talented
Communications Specialist
. This is a contract opportunity with long-term potential. The
Communications Specialist
will report to the Managing Director and will define and direct marketing and communications programs to build the brand, raise awareness, and spur growth. Special projects will encompass customer targeting, marketing campaign management, and the development and execution of communication programs. These efforts may include advertising, tradeshow displays, speaking engagements, white papers, case studies, and social media initiatives.
The
Communications Specialist
will work remotely but must be available for in-person sessions at the office. This role requires a person with solid communication, organizational and computer skills, who enjoys working with independence to prioritize work and achieve goals. Work hours are flexible. We need a part-time commitment each week.
Primary Responsibilities
Seeking a self-motivated communications professional with relevant experience to support external-facing communication activities.
Define and implement communications for business development.
Articulate company service offerings and value propositions in written communications.
Provide ideas for effective sales promotion, direct marketing, and branding.
Work independently to facilitate special non-recurring projects and promotional events.
Develop social media content with communications and copy for advertising.
Communicate with existing and prospective clients to invite business development meetings.
Enhance the contact management database based on research and communications.
Monitor, measure, and report on the effectiveness of internal and external communications.
Position Requirements:
Professional demeanor with experience in business-to-business communications.
Ability to articulate services and engage management decision-makers.
Strong written communication skills with aptitude for social media and advertising.
Organized individual with a positive attitude and energy.
Ability to multi-task and maintain numerous projects on track and within budget and work independently.
An outgoing personality comfortable with email, phone-based, and social media interactions.
Ability to work independently, stay on task, and achieve goals.
Proficient with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Knowledge of WordPress is desirable but not required.
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Outside Sales Specialist
Specialist Job In Milwaukee, WI
Job Title: Outside Sales Specialist
About the Role: As an Outside Sales Specialist, you will be responsible for driving sales and expanding our customer base by identifying and pursuing new business opportunities. You will work closely with the sales team to develop and execute sales strategies, build strong relationships with clients, and achieve sales targets.
Key Responsibilities:
Identify and target potential customers through various methods, including cold calling, networking, and referrals.
Conduct sales presentations and product demonstrations to prospective clients.
Develop and maintain strong relationships with existing customers to ensure repeat business and customer satisfaction.
Collaborate with the sales team to create and implement effective sales strategies and campaigns.
Track and report on sales activities, including leads, opportunities, and closed deals, using CRM software.
Participate in contract negotiations and close sales deals.
Stay up-to-date with industry trends and market conditions to identify new business opportunities.
Attend trade shows, conferences, and other industry events to promote our products and services.
Qualifications:
Proven experience in outside sales, preferably in a related industry.
Strong communication and interpersonal skills.
Ability to build and maintain relationships with clients.
Excellent presentation and negotiation skills.
Self-motivated and goal-oriented with a strong drive to succeed.
Proficiency in using CRM software and other sales tools.
Ability to travel as needed to meet with clients and attend industry events.
What We Offer:
Competitive salary and commission structure.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Opportunities for professional growth and development.
Supportive and collaborative work environment.
Customer Service Specialist
Specialist Job 17 miles from Milwaukee
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments:
· Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
· Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
· Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
· Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.
Role Specifics:
§ Manage incoming customer calls and all aspects of inbound order management
§ Completes outbound phone calls/campaigns as assigned
§ Elevate unresolved customer issues to designated departments
§ Own follow up to customers related to inbound calls and customer requests/issues
§ Drive customer adoption to self-service tools through helpful communication and support
§ Drive communication between Sales and Operations related to customer service
§ Provide B2B and AR support as needed
§ Completes outbound phone calls/campaigns as assigned
§ Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested*
Competencies:
§ Customer Focus: Building strong customer relationships and delivering customer-centric solutions
§ Resourcefulness: Securing and deploying resources effectively and efficiently
§ Drives Results: Consistently achieving results, even under tough circumstances
§ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Experience:
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Product & Industry sales knowledge preferred
Knowledge, Skills, and Abilities:
§ Excellent written, interpersonal, and verbal communication skills
§ Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
§ Microsoft Office experience
This position is based out of TireHub's location at: W233N2095 Ridgeview Pkwy Pewaukee, WI 53188?
Sales Specialist
Specialist Job 7 miles from Milwaukee
One of Milwaukee's leading manufacturing companies is looking for new grads who want to take on the challenges of a new industry and grow their career. No prior knowledge of manufacturing is necessary- just a desire to learn! Tons of opportunity for future growth as well.
Title: Sales Specialist
Pay: $55,000 - $60,000
Bonus: 7% annually
Benefits: 401k match, Hybrid (ability to work from home up to 2 days per week), 2-3 weeks PTO, HSA and FSA accounts, strong health, vision and dental insurance, annual bonus', incredible company culture, corporate training and development and more!
Location: North Milwaukee (Glendale area)
Overview:
Assist regional managers with quote requests for the inside sales team and resolve any clarifying questions
Assist regional managers with active lead follow ups and tracking as requested
Assist regional managers with active quote follow ups
Systematically conduct outbound contacts with accounts that are scheduled for a follow-up in our CRM system, including follow ups on “relevant, no direct quote” leads
Update and manage the sales contact database within CRM
Assist regional managers with various inside tasks as they occur
Work with the regional managers to make appropriate introductions for new customers to our Customer Support Department, on behalf of the regional managers
Travel to trade shows where we exhibit our products and assist with logistics, set up, and customer interactions
If you are interested, please send me your resume, phone number, and a good time for a 15-minute chat.
Mailroom Specialist
Specialist Job 11 miles from Milwaukee
Come join our team!
Rausch Sturm LLP, a creditor's rights law firm, located in Brookfield, WI is interested in YOU potentially joining our team.
This logistics specialist position is primarily administrative in nature and will perform functions within our mailroom, such as scanning, document processing, and mailings.
The right candidate will also be cross-training to provide ongoing support to our Media and Affidavits Departments within Legal Operations.
Responsibilities include, but are not limited to:
Sorts, stamps, scans, validate, and imports documents.
Handles incoming check/payments.
Opens and sorts incoming mail; processes outgoing mail.
Runs machines for bulk mailings.
Completes daily mail tracking.
Prints, assembles, and mails litigation documents.
Processes return mail.
Files documents.
Electronic File Number Lookup.
Supports media/affidavit production and request.
Participates in other activities as assigned.
Qualifications:
Must have a high school diploma (or GED); prefer one to two years of administrative and data entry experience. The ability to work in a results driven, collaborative environment and the ability to manage shifting priorities is a requirement. Experience with the Microsoft Suite of products is required.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Ability to commute/relocate:
Brookfield, WI 53005: Reliably commute or planning to relocate before starting work (Required)
RequiredPreferredJob Industries
Other
In-Home Sales Specialist (Residential)
Specialist Job 31 miles from Milwaukee
Competitive Salary: Total Compensation opportunity for top performers of $150,000 and above (consisting of a base annual salary of $40,000 plus commission).
The In Home Sales Specialist is a vital role in Services sales execution, providing customers the right home improvement products, with the best service and value, from the comfort of their home. In Home Sales Specialist deliver a superior client experience by accurately assessing customer needs and swiftly creating a final quote/proposal. This associate spends most of their time in our customer homes or other locations to discuss project plans. The In Home Sales Specialist must be comfortable owning the customer relationship and engaging in conversation to understand customer needs, providing product and project consultation, and overcoming challenges to closing sales. To succeed in this role, this associates must demonstrate: strong sales acumen, the ability to generate and drive new business opportunities and maintaining store relationships, connectivity and a healthy pipeline, proven abilities to meet and exceed sales goals and objectives, and be committed to service excellence.
Travel Requirements: This role requires frequent traveling between customer sites.
Essential Functions:
• Discover customers' needs and offer solutions to them through the company's services or products
• Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products
• Responsible for meeting sales objectives
• Maintain a strong relationship within assigned territory thru active engagement in the store and assigned region.
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
• Builds client relationships asking qualifying questions to fully understand and assess client needs
• Overcomes client objections by understanding client motivations and desired project outcomes
• Captures accurate measurements, confirms client product selections, reviews next steps, and gains a scheduled commitment (i.e., confirmed date and time) for follow-up
• Follows-up with clients who have not made a buying decision when the company runs promotions
• Calls clients 24 hours in advance to confirm appointments
• Prepares for all upcoming appointments by coordinating calls, products, and activities
• Works with general contractors and/or installers to quote, sell, and produce accurate jobs
• Keeps appointment calendar active and updated so that associates may schedule appointments for them
• Provides detailed/comprehensive updates to Services Territory Sales Manager during 1-1 meetings
• Delivers paperwork to the store and project information to the appropriate store to ensure projects are produced accurately and on a timely basis
• Maintains project folders and ensures all paperwork (e.g., contracts, pricing worksheets and proposal documentation) is filled out according to policy
• Maintains all collateral, samples, forms and paperwork and ensures all samples are clean, workable and prepared for client demonstration
• Takes all necessary safety precautions when visiting customers in their home
• Although majority of time is spent outside of store, this individual must adhere to all safety requirements when in the store and is held to the same safety measures of other associates.
Minimum Requirements:
• High School or GED and 1-2 years residential construction experience (e.g., home building or renovations) OR face-to-face sales experience (alternative to experience as a Lowe's Sales Specialist)
• DL NUMBER - Driver License, Valid and in State - Valid driver's license with reliable transportation and ability to pass MVR screen in accordance with company requirements
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
Preferences:
• 1-2 years' experience using Lowe's or other similar selling CRM systems (e.g., M2O)
• 1-2 years In-home or commission-based sales experience
• Licensure or certification as a Construction Supervisor.
Lean Specialist
Specialist Job 47 miles from Milwaukee
Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.
Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 600+ passionate team members.
What You'll Do:
The Lean Specialist works alongside the Whisker team of Manufacturing Engineers, Engineering Technicians, Maintenance Technicians, and others to design, launch, refine, and maintain current and upcoming assembly lines, processes, and facilities. The Lean Specialist will work with cross-functional teams to ensure that solutions are developed, projects are completed, and issues are resolved, all focusing on safety, quality, and efficiency.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.
Develops and implements lean manufacturing strategies, goals, and initiatives to improve operational efficiency, and flow, reduce waste, and enhance productivity.
Assists in training team members on methodologies such as 5S, Lean, Kaizen, Value Stream Mapping (VSM), and visual management.
Partners with production, engineering, and supply chain teams to analyze existing processes and identify bottlenecks or inefficiencies.
Drives a culture of continuous improvement by fostering employee engagement, empowerment, and accountability at all levels of the organization.
Collaborates with leadership to establish key performance indicators (KPIs) and collects data to monitor process performance and measure the success of lean initiatives.
Leads lean training and education initiatives to build organizational capability and ensure alignment with lean principles and practices.
Provides guidance and support to cross-functional teams during lean projects and initiatives, ensuring successful implementation and sustainable results.
Stays current on industry best practices and emerging trends in lean manufacturing, and incorporates new methodologies and technologies as appropriate.
Will perform additional responsibilities when required.
Requirements:
What You'll Bring:
Bachelor's degree in Engineering, Operations Management, or equivalent years of experience
2+ years of experience in lean manufacturing and operational leadership roles, with a proven track record of implementing lean principles and driving operational excellence
Strong knowledge of lean tools and methodologies, including value stream mapping, 5S, kanban, SMED, TPM, and Kaizen
Excellent problem-solving and analytical skills, with the ability to identify root causes and implement effective solutions
Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization
Maintains confidentiality of proprietary information
Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
A high degree of initiative, self-motivation, and ability to motivate others
Ability to establish and maintain cooperative working relationships with Team Members and colleagues
Comfortable with office pets (cats, dogs)
Not Required but Nice to Have!
Experience with Injection molded plastics
Lean Six Sigma certification
Experience with electronic components (i.e.; motors, wire harnesses, printed circuit boards)
Experience with Google Suite
CAD experience
Benefits & Purrks:
Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with:
Premium Medical/Dental/Vision insurance
Paid parental leave
Whisker Parents Program
1 day "pawternity" leave for new pet adoption
Pet Insurance discount
401K match
Flexible spending accounts
Company-paid short-term disability and life insurance
Employee Assistance Program (EAP)
Generous paid time off
14 Paid Holidays
Top of the line equipment
Pet-friendly office
Whisker products and swag
Continuing education Support
On-site gym with Peloton
Referral program
Statement of Inclusivity:
We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.
Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.
#onsite1
Inside Sales Specialist (Print & Promotional Materials Category)
Specialist Job 42 miles from Milwaukee
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.
The Print & Promotional Inside Sales Specialist will collaborate with all Quill sales teams & internal business units to support new and existing customers, in turn developing transactional and solution sales. They operate as a customer advocate by being the expert in their respective category while ensuring Quill is in optimal position to win profitable deals. Our specialist sales team work directly with businesses of all sizes to offer products and services to meet our customers' unique needs.
Start Date: Monday, April 21st
What you'll be doing:
High conversion rate of opportunities within approved margin guidelines.
Support our most valuable customers by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.
Manage multiple lead channels from hunt lines, loaded leads, web leads and chat.
Demonstrated knowledge of Quill's specialized product offerings, pricing, and solutions.
Maintain opportunity pipeline through company CRM and meets Pipeline SOP adherence to ensure all opportunities are contacted and worked on appropriately.
Collaboration and partnership with multiple channels, e.g., sales team, merchants, and vendors.
Effectively educate customers on appropriate Quill.com features and benefits based on category.
Successfully increase net sales/grow share of wallet by consolidating business from other vendors and developing a trusted advisor relationship with key accounts and their affiliated sites.
What you bring to the table:
You are a highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities
Strong performance in an environment that requires adaptability to change
Strong presentation skills
Self-starter, results oriented
Strong time management and organizational skills
Not afraid to ask questions. You view challenges as opportunities
Know every conversation is different; you think dynamically and remain calm under pressure
Culture is important to you, and you want to positively impact your environment and coworkers
When you believe in the providing solutions you are selling, you are excited to share it with the world
What's needed- Basic Qualifications:
High School Diploma or GED
1+ years of relevant experience in sales or customer service
What's needed- Preferred Qualifications:
Thorough knowledge of category specific (Print & Promotional) products and services
Has experience with business-to business sales process
Previous experience with virtual selling or relevant career experience (or education)
We Offer:
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Food Processing Specialist - 2nd or 3rd shift
Specialist Job In Milwaukee, WI
This role is responsible for setting up, operating, and tending equipment that blends, mixes, and heats ingredients according to prescribed formulas. Your work is key to ensure continuous operations by meeting production needs and your attention to detail will come in handy as you measure, weigh, blend and inspect products.
Hours for 2nd Shift are typically 12:00pm-8:00pm Monday-Friday.
Hours for 3rd Shift are typically 8:00pm-4:00am Sunday-Thursday.
Duties & Responsibilities
Set up and change over to meet production requirements including adjusting valves to appropriate cooker, changeover of pipes to appropriate tank, verification of formula, and set-up of drum and tote pumps.
Combine ingredients according to formulas including weighing out raw materials, dumping raw materials and rework into kettle, metering/weighing liquid material into kettle, and turning on mixer at appropriate speed.
Monitor cooking process including turning on steam, regulating temperature and time, and turning on water jacket to regulate temperature.
Pump completed product into holding tanks and ensure appropriate holding tank temperature. Control and monitor homogenizer, as necessary.
Observe & maintain necessary written documentation to include: lot numbers of materials, authorized deviations, temperatures, temperature chart notations, mixer speeds, time recording/interruptions, metal detector checks, and filters.
Complete necessary paperwork and/or data entry for production reports, compression tests, drain weight, production disposition forms, process control sheets, and housekeeping checklists.
Take necessary samples for Quality Control and Lab testing as needed.
Clean and sanitize process vessels and associated equipment to adhere to all Company SOP's, GMP, including sanitary requirements, and safety.
Adhere to all GMP, including sanitary requirements, Food Safety, Safety, and Standardized Work procedures.
Requirements
High School diploma or equivalent is required, but technical degree in industrial maintenance, culinary, food & beverage, agricultural or related field is preferred. Certificate in baking, food studies, or intro to food manufacturing is also accepted.
1-3 years of previous experience in a food, drug, or beverage manufacturing environment in similar role.
Ability to lift and move 50 pounds continuously.
Prior experience in batch, compounding, or mixing experience.
Detail oriented nature and precision is critical to ensure products adhere to designated quality standards.
General knowledge of OSHA Codes, GMP's, and sanitary design. Basic knowledge of environmental regulations.
Ability to apply basic mathematical concepts to the production process including conversion of weight and volume in the metric system.
Must be hardworking, punctual, dependable, and work well with others.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Family-owned for over 150 years, Masterson Foods has a rich history and reputation as a quality supplier of premium sweet and savory food products. We are a recognized leader in supplying these products as well as customized manufacturing solutions to the restaurant, packaged ice cream, and contract manufacturing segments of the food industry. Through a process of continuous improvement and renewal, Masterson will exceed the expectations of our customers, employees, and community. We are committed to being a good neighbor, an attractive and ethical place to work, and an attentive supplier.
Masterson Foods is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Commercial Lines Specialist
Specialist Job In Milwaukee, WI
Introduction At Church Mutual, our customers are at the heart of everything we do. For more than 126 years, we've made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world - when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.
What you'll be doing:
Support strategic underwriting projects to execution and drive optimization of implemented solutions in collaboration with the Commercial Lines Consultant. Conduct thorough research and analysis, providing informed decisions to support strategic value proposition for internal and external stakeholders on assigned small-scale projects. Utilize data insights for effective governance of new and renewal business initiatives. Effectively communicate critical project impacts. Employ strong focus toward continuous improvement and workflow efficiencies within initiatives.
On any given day, you'll:
* Develop and maintain underwriting protocols and guidelines, applying data-driven decision-making and structured communication strategy. • Collaborate with product, actuarial, and claim in the research, design, development, and enhancement of insurance products and protocols in proactive response to emerging issues. • Manage portfolio-level, multi-phase, multi-system, cross-functional projects with focus on underwriting profitability, expense management, and workflow efficiency. Ensure accountability within cross-functional project teams.• Communicate project status, including key timeliness, technical issues, dependencies, constraints, and impacts to senior leadership team, impacted units, and stakeholders.• Develop and evaluate existing underwriting applications, surveys, data sources, and implementation of new technologies to support data collection and usage.• Assist with the audit function and support post-audit action.• Apply solid understanding of the policyholder lifecycle and ability to work cross-functionally to streamline processes and minimize expenses.• Work closely with product and compliance teams in support of underwriting resource development for adherence to regulatorily requirements.
Here's what we expect
* Bachelor's degree or comparable industry experience may be considered with a high school diploma or equivalent required.• CPCU, ARM, ASLI, or evidence of continuing and progressive education in the insurance industry.• Five years or more of underwriting, product development, product management, or related functions with significant knowledge of the property and casualty industry is required. • Experience driving execution of projects through stages including research, data-driven decision-making, resource and workflow development and successful initiative implementation.• Project management experience to include the use of formal project management methodology.• Working knowledge of external compliance requirements, insurance department complaints and market conduct examinations is desirable.• Experience navigating IT systems including workflow tools, policy administration and vendor solutions in support of Underwriting functions preferred. Prior experience designing requirements for systems a significant plus.• Strong analytical and problem-solving skills supporting capability to develop, test and implement solutions for complex problems and issues.• Strong listening, written and verbal presentation.• Comprehensive knowledge of the underwriting function and property and casualty industry, including all commercial lines products.• Knowledge and experience surrounding CM Group market focus.• Organized, analytical, and self-motivated.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.
#LI-hybrid
Minimum Compensation
USD $82,700.00/Yr.
Maximum Compensation
USD $124,100.00/Yr.