Youth Development Specialist - Relocation to Hershey, PA Required
Specialist Job In Lackawanna, NY
Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered.
Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive.
MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home.
Benefits
· Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more)
· Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings
· Relocation assistance and paid training provided
· Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school
· Three-week paid summer vacation
Qualifications:
· Experience working or volunteering with youth, preferably from under-served settings
· This is a two-person job for couples who have been legally married for at least two years
· Both spouses should be age 27 or older
· No more than three dependent children may reside in the student home
· Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty
· Limitations on pets. Only fish and one dog of approved breeds is permitted
· Valid driver's license; ability to become certified to drive student home vans
· Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited)
· High school diploma or GED required
· Must be able to lift up to 50 lbs.
· Candidates must demonstrate a high degree of integrity as all staff are role models for students.
· Both spouses must complete an individual employment application
This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at *********************************.
Active Directory Specialist
Specialist Job In Buffalo, NY
No C to C or Sponsorship
Must be able to work hybrid from Buffalo, NY
Job Summary: The Directory Services Engineer will be responsible for designing, implementing, and maintaining our Active Directory and Entra ID (Azure AD) environments. This role requires a deep understanding of directory services, identity management, and security protocols to support our banking operations.
Key Responsibilities:
Design, build, and maintain Active Directory and Entra ID environments.
Manage multiple Active Directory forests and domains, ensuring high availability and performance.
Implement and manage security measures to protect directory services and related infrastructure.
Execute integrations of new domains arising from mergers and acquisitions.
Develop and maintain documentation for directory services configurations, processes, and service records.
Collaborate with IT security teams to establish and maintain security baselines and respond to security incidents.
Develop and execute PowerShell scripts for automation of tasks, system management, and troubleshooting.
Manage relevant licensing for directory services systems, ensuring compliance with legal and contractual obligations.
Support migration of PKI from Windows CA to KeyFactor.
Implement and manage OIDC/SAML authentication for systems and application access with SSO.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in directory services administration and engineering.
Strong experience with Active Directory, Entra ID (Azure AD), ADFS, Group Policy, OIDC/SAML, and PKI technologies.
Proficiency in using Azure DevOps/JIRA, Splunk, and PowerShell for system management.
Knowledge of ITIL practices and NIST cybersecurity standards.
Excellent problem-solving skills and the ability to work in a fast-paced environment.
Strong communication and collaboration skills.
** Knowledge of EntraID or Any Identity Providers (Ping, Opta)**
** Knowledge of Open SSO protocol**
** General IAM experience**
Data Controls Specialist
Specialist Job In Buffalo, NY
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
The Data Controls Specialist is accountable for facilitating implementation of data quality and data integrity requirements in accordance with published standards across businesses and functions in the United States. This role will report into Data Controls Lead.
As our Data Controls Specialist you will:
Support Data Quality and Integrity Controls implementation, monitoring, and measurement across US applications and business processes in accordance with the Standard of Care
Create and implement data quality controls based on inputs from Global Business (GB)/Global Functions (GFs)
Ensure alignment of data management processes with data controls
Assist in driving remediation programs by providing inputs for Data Quality rules creation and measurement and provide validation and approval as requested
Support communication of the status, value, and importance of data quality and data integrity to executive members and external stakeholders
Interact and be a representative throughout the region at various levels of management on behalf of the DAO (Data Analytics Office)
Proactively share best practices and expectations across the US
Cultivate a positive and collaborative working environment across DAO and the data controls team
Participate in an environment that supports diversity and reflects the HSBC brand
Complete other responsibilities, as assigned
For this role, HSBC targets a pay range between $105,400.00 and $158,100.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Qualifications - External
You´ll likely have the following qualifications to succeed in this role:
3+ years of data control / analytical experience
Experience with data warehouse, data lake, and enterprise big data platforms in multi-data-center contexts
Strong knowledge of metadata management, data modelling, and related tools (e.g. Collibra)
Previous GB/GF systems knowledge to support stakeholder management
A good knowledge of the Group (or a similarly situated large global organization) and its strategy, internal policies, and procedures is preferable
Proven ability to manage a wide range of internal and external stakeholder relationships
Able to cope with pressure and tight deadlines and be change-oriented
Strong problem-solving and communication skills
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
Permanency and Family Connections Specialist
Specialist Job In Buffalo, NY
The Permanency and Family Connections Specialist works in conjunction with the clinicians, unit supervisors, and/or direct care staff to achieve both physical (a discharge resource) and emotional permanency. This position is focused on creating and re-establishing relationships to promote more timely and successful discharge planning experiences for youth and families.
Essential Job Responsibilities
Implement the Family Finding and/or Child-focused Recruitment Model to fidelity with assigned youth.
Facilitate, scribe, and/or coordinate Permanency Roundtables for referred youth.
Engage youth, caregivers, relatives, fictive kin and/or other appropriate adults to increase connections and build a lifetime network of support for each youth and their families.
Support teams in determining the type of permanency intervention needed for youth.
Educate youth, families, providers, and strategic partners about the positive impact of Family Finding and/or Wendy's Wonderful Kids permanency services.
Develop, maintain, and update all required documentation in a timely manner utilizing effective written and oral communication.
Participation in weekly treatment team meetings to collaborate with the team to best meet the needs of the youth we are serving
Individual meetings with the youth in our programs to help them “provide their voice” to their permanency plan
Communicating with identified resources (with releases) and facilitating relationships with the youth
Develop working knowledge of available services to support caregivers
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Education and Experience Requirements
Master's degree in Social Work (MSW) or related field required.
2 years' minimum of relevant experience required.
Special Requirements
Unrestricted, valid NYS driver's license with a clean driving record and minimum insurance coverage that meets agency standards.
CPR or equivalent certification required to obtain within 60 days of hire.
TCI Certification required to obtain within 60 days of hire.
Specialized training/expertise in trauma informed care.
Must complete all position onboarding requirements
Physical Requirements and Work Environment
The physical requirements described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work a variable scheduling including evenings and weekends
The following daily physical demands are required:
Sitting (up to 6 hours)
Occasional standing (up to 2 hour)
Occasional walking (up to 2.5 hours)
Driving (several times a week up to 12 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Lifting up to 25 lbs.
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Ability to change positions as needed
Special Considerations
Our goal is to maintain a restraint free environment. However, there may be times that staff may be required to physically restrain clients weighing between 50 lbs. and 200 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.
$24.25 Minimum pay rate, $31.50 Maximum pay rate, based on experience.
C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment
Paid Time Off (PTO), paid holidays and bereavement time
Employer Paid Life Insurance
Medical insurance options
Dental insurance options
Vision insurance options
Wellness Program and Incentives
Health Savings Account (HSA)
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions
Diversity Statement:
Within our agency and in the communities that we serve, C+FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.
Child and Family Services is an Equal Opportunity Employer:
Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Support Services Specialist (Sunday-Thursday 8a-4p)
Specialist Job In Niagara Falls, NY
*$750 Sign-On Bonus for candidates hired with a QHP or a QHP credential in process*!
Cazenovia Recovery is a great place to work! We offer many benefits and extras to our staff members. This position is responsible for coordinating services for recovery, employment, education, support groups and housing within agency Reintegration programs.
Facilitates weekly didactic and process groups.
Develops comprehensive evaluation, service plans, phase changes and continuing stays.
Documents individual progress in accordance with agency policy and procedure.
Prepares discharge summaries in accordance with agency policy and procedure.
Provides case management of assigned residents.
Is responsible for case management, including enhancement of adult daily living skills.
Meets with residents regularly to monitor progress and revises services plans as needed.
Makes referrals, coordinates services and maintains regular ongoing consultations with other providers, legal agencies, community organizations etc. to ensure smooth transitions and minimizes fragmentation of services.
Helps the resident to identify and link with community agencies, resources and supports.
Coordinates educational and/or vocational skill development.
Organizes and maintains case records.
Assists with the admission process and orientation of new residents as needed.
Ensures the safety of all residents during assigned hours.
Responds to all immediate social or housekeeping issues as they arise.
Provides breathalyzer and toxicology screening as needed.
Responds to any crises and emergencies.
Completes data input into the agency database.
Responds in a professional and responsible manner to incidents involving contagious diseases (i.e., HIV, Hepatitis B, TB etc.).
Assists with the program's medication policies and procedures.
Assists with transportation as needed.
Facilitates the resident government's program guidelines.
Provides resident education.
Serves on agency committees as requested.
Carries out additional duties essential to the above-stated responsibilities as assigned.
Is mindful of and integrates Trauma-Informed Care and its five principles in all duties and interactions with fellow staff, residents, and external partners.
Maintains compliance with all required rules and regulations including Federal Confidentiality (42 CFR, Part 2), HIPAA, Medicaid and/or HUD, and any others.
Requirements
Associate's degree in Human Services; and
At least one year of experience in the substance use, mental health, or human services field; and
Must possess a valid New York State Driver's license.
Salary Description $20.00/Hour
Major Case Specialist- Excess Casualty
Specialist Job In Buffalo, NY
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$101,300.00 - $167,000.00
**Target Openings**
1
**What Is the Opportunity?**
Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Excess Casualty claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This position does not manage staff.
As of the date of this posting, Travelers anticipates that this posting will remain open until April 11, 2025.
**What Will You Do?**
+ CLAIM HANDLING:
+ Directly handle assigned severe claims when Travelers has coverage of $2 million or less and file exposure is greater than $500,000.
+ Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
+ Consult with Manager on use of Claim Coverage Counsel as needed.
+ Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
+ Complete outside investigation as needed per case specifics.
+ Utilize evaluation documentation tools in accordance with department guidelines.
+ Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
+ Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
+ Establish and maintain proper indemnity and expense reserves.
+ Recognize and implement alternate means of resolution.
+ Manages litigated claims.
+ Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
+ Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
+ Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
+ Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
+ Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
+ May assist underwriting business partners in marketing and account contact efforts.
+ Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
+ Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
+ LEADERSHIP
+ Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
+ COMMUNICATION/INFLUENCE:
+ Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
+ Recommend appropriate cases for discussion at roundtable.
+ OTHER ACCOUNTABILITIES:
+ Apply "advanced" litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy
+ Track and control legal expenses to assure cost-effective resolution.
+ Appropriately deal with information that is considered personal and confidential.
+ Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions and inquiries from agents and brokers.
+ Represent the company as a technical resource; attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
+ Share accountability with business partners to achieve and sustain quality results.
+ May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assisting underwriting and management decisions.
+ May participate in periodic file quality reviews.
+ In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
+ Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Other duties as assigned.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's Degree preferred.
+ 5-7 years bodily injury litigation claim handling experience.
+ Advanced level knowledge in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
+ Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
+ Able to make independent decisions on most assigned cases without involvement of supervisor.
+ Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
+ Technical ability/working knowledge of virtual tools (zoom, skype, etc)
+ Openness to the ideas and expertise of others actively solicits input and shares ideas.
+ Strong customer service skills. - Advanced
+ Demonstrated coaching, influence and persuasion skills.- Advanced
+ Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.- Advanced
+ Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. - Advanced
+ Attention to detail ensuring accuracy - Advanced
+ Job Specific Technical Competencies:
+ Analytical Thinking - Advanced
+ Judgment/Decision Making - Advanced
+ Communication - Advanced
+ Negotiation - Advanced
+ Insurance Contract Knowledge - Advanced
+ Principles of Investigation - Advanced
+ Value Determination - Advanced
+ Settlement Techniques - Advanced
+ Legal Knowledge - Advanced
+ Medical Knowledge - Intermediate
**What is a Must Have?**
+ High School Degree or GED required with a minimum of 4 years bodily injury litigation claim handling or comparable claim litigation experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
LG Home Theater Specialist
Specialist Job In Amherst, NY
As an LG Home Theater Expert, you'll work in one of our retail stores to promote, demonstrate and sell home theater products with an emphasis on the LG brand. First, we'll give you all the training you need to be an expert. Once you're trained, you'll explain complex technology in simple terms to help customers understand each product's unique value. You'll also work closely with sales associates as you share your knowledge about LG products and ensure the team is ready to assist customers with the brand.
What you'll do
Maintain a high level of product knowledge about new home theater technology
Ensure the department remains organized and ready to serve customers
Educate other team members about LG home theater products
Provide feedback on products and customer engagement through calls and in person meetings with vendor partners and market teams
Basic qualifications
1 year of experience in sales, customer service or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
Prior experience serving as a specialist in premium, luxury or complex technology solutions
1 year of experience working with consumer electronics
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Bill Management Specialist
Specialist Job In Buffalo, NY
At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at ************ Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Job Summary:
NRG's Bill Management Specialist is responsible for daily Utility Bill Management customer care. The Bill Management Specialist is responsible for customer data integrity, account inquiries, as well as daily operation and customer account oversight. The specialist will also be responsible for coordinating and communicating with our Bill Management partner to ensure successful delivery and execution of the service for NRG customers.
Essential Duties/Responsibilities:
Management and oversight of customer daily utility bill management operations
Troubleshooting customer issues
Vendor out-reach and issue resolution
Utility shut off prevention and resolution
Site/account maintenance and submissions
Vendor authorization creation and execution
Monthly invoice reconciliation
Providing customer reporting as needed
Gap Analysis review, correction, and reporting
Additional sales support as needed
Minimum Requirements:
Associates Degree required
Minimum 1-year customer service experience
Proficient in Microsoft Office: Excel, Outlook, Word
Excellent written and verbal communications skills
Will be required to perform additional duties as requested, directed, or assigned
Preferred Qualifications:
Bachelor's Degree in Business or a related field preferred
Knowledge of Accounts Payable (AP) systems is preferred
Additional Knowledge, Skills, and Abilities:
The Bill Management Specialist must have excellent written and verbal communication skills. The Specialist is responsible for external customer communications, including contacting utilities on a customer's behalf. Additionally, the Specialist must be able to balance multiple projects and tasks to efficiently meet deadlines.
Advanced skills in the Microsoft Office suite
Ability to use internet tools for daily operations and research purposes
Ability to work individually and in a team environment
Proactive approach to account management
Motivated to identify and resolve multiple complex issues
Ability to coordinate with customers, partners, and vendors
Work with other NRG teams to make sure deliverables are met
Strong relationship management abilities are preferred
Ability to work well under pressure, remaining focused and calm in the face of distractions
#NRG
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at ************************************************************************
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Human Resources
Clinical Product Specialist
Specialist Job In Buffalo, NY
We at AposHealth are passionate about revolutionizing health and wellness by simply helping people move better and live better. How do we do that? Our flagship solution, Apos , is doing just that. Our footworn FDA-cleared medical device, with a 96% satisfaction rate, and over 150,000 patients treated, has helped our patients with chronic knee, lower back, and hip pain worldwide move, live, and thrive. Join our dynamic team as a Clinical Product Specialist, where your expertise in Kinesiology and/or Athletic Training will be instrumental in providing innovative clinical care to patients. Leverage your skills to manage Apos inventory, communicate effectively with clinical staff, and directly assist patients in optimizing their health outcomes
Our Clinical Product Specialists are focused on helping patients, calibrating Apos device and ensuring outstanding patient care. This position will provide skills to continue your career with AposHealth as we double our size each year.
We are looking forward to hearing from you.
Why AposHealth
· A global company with a long-term vision and strong growth
· Fun work environment with positive company culture
· High degree of autonomy
· Comprehensive training and room for career growth
· Opportunity to change the shape and future of a health-technology
Job Nature:
Apos Product Specialist is responsible for working with patients in person while assisting Apos Physical Therapists in providing innovative clinical care with a 5-star customer service experience.
Essential Duties and Responsibilities
· Meeting patients for at home and providing PT assistance and device calibrations
· Commuting between patients homes across Buffalo, NY.
· Managing the inventory necessary for patient care.
· Communicating with clinical staff regarding patient care.
· Communicating with patients over the phone/text/email.
· Setting up, troubleshooting, and maintaining all equipment, including video systems before and during the appointment.
· Providing outstanding customer service.
· Physically assisting patients with their APOS device (putting on and off).
· Record keeping, including expenses.
· Supporting remote clinical staff with hand on patient care.
· Have functional knowledge of the day's schedule as well as thorough inventory of the supplies and equipment required for the day's treatment.
Required skills and abilities.
· Demonstrate empathy and compassion when communicating with patients.
· Driving and navigating Buffalo, NY
· Provide technical support.
· Maintain professional demeanor towards patients, visitors, and families.
· Follow clinical directions administered remotely.
· Manage inventory.
· Navigate patient's and therapist's schedule.
· Excellent communication and organizational skill.
· Excellent time management skills with a proven ability to meet deadlines.
General Requirements:.
Knowledge of kinesiology, athletic training, or biomechanics is a plus
Prolonged periods of sitting at a desk, driving, and working on a computer.
Able to lift, push, and slide packages that weigh up to 50 lbs.
Proficiency in Spanish is a plus.
Comfortable kneeling, bending, and performing physically demanding tasks as needed.
Ability to drive to patients' homes located across Buffalo, NY.
Flexible schedule
Assistant Routing Specialist
Specialist Job In Buffalo, NY
Job Title: Assistant Routing Specialist
Job Type: Full-Time
About Us: Modern Disposal is a leading provider of waste management environmental solutions. Modern is committed to delivering exceptional service and innovative solutions to Customers, Towns, Municipalities and Communities.
Job Summary: The Assistant Routing Specialist will support the routing and logistics team in planning and optimizing collection routes. This role involves coordinating with various departments to ensure timely and efficient work product. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
Assist in planning and optimizing collection routes.
Coordinate with drivers, dispatchers, and other team members to manage daily operations.
Monitor and track routes to ensure efficient service and resolve any issues that arise.
Maintain accurate records of routes, schedules, and times.
Analyze data to identify trends and areas for improvement in routing efficiency.
Communicate effectively with internal and external stakeholders to provide updates and address concerns.
Support the routing team with administrative tasks and special projects as needed.
Qualifications:
High school diploma or equivalent; associate's or bachelor's degree in logistics, supply chain management, or a related field is preferred.
Previous experience in logistics, transportation, or a similar role is a plus.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in using routing software and other relevant computer applications.
Ability to work independently and as part of a team.
Detail-oriented with strong organizational skills.
Ability to handle multiple tasks and prioritize effectively
Benefits at Modern:
Medical, Dental and Vision Coverage
Retirement Savings with Employer Match
Health Savings Accounts
Voluntary Insurance Products
Employee Assistance Program
Paid Time Off
Paid Holidays
Direct Deposit/Electronic Paystubs
Discount Memberships
Company-Sponsored Events
Modern Corporation is an Equal Opportunity Employer and is committed to providing all applicants and employees the right to equal employment opportunities with regards to all aspects of the employment relationship. The Company will not engage in discriminatory practices against any applicant for employment or employee of the Company because of race, color, religion, marital status, familial status, military or veteran status, disability (including pregnancy-related conditions), creed, sex, sexual orientation, gender, gender identity or expression, transgender status, age, national origin, ancestry, domestic violence victim status, genetic predisposition or carrier status, genetic information, known relationship or association with any member of a protected class, or any other legally protected class or status.
Wirtgen Product Specialist
Specialist Job In Buffalo, NY
Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, Rhode Island and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business.
The Wirtgen Product Specialist will provide product expertise on Wirtgen equipment and Heavy Highway lines building long term relationships within the territory to maximize company profitability and market share. This individual will be expected to specialize in the equipment lines in order to provide product support to the sales professionals and customers on all Wirtgen and Heavy Highway products.
Territory: BUFFALO/ROCHESTER TERRITORIES
Responsibilities
Increase market share and profitability for the stated range of products within the geographic area.
Develop relationships and network throughout the industry to monitor and participate in all product activities. Know the market; where future work will be done, where it is currently being done and by whom. Develop an open and “real time” channel of communication throughout the industry. Be recognized as a solutions provider and a wealth of expertise for our customers.
Create opportunities by evaluating customer fleets and techniques, and proactively propose better solutions
Assist the Sales force with product demonstrations and technical presentations.
Deliver all new machines and provide onsite operation and maintenance training. Regularly follow up with customer's deliveries to insure they remain fully trained, well supported and highly satisfied with our products and services.
Communicate regularly with the store/branch managers and full line sales professionals to share information on activity within their regions.
Be a primary channel of communication for product technical and commercial issues with our manufacturing partners.
Be an active and highly visible participant in industry groups and events and keep abreast of competitive activity and competitive products.
Always seek additional parts and service opportunities for company and reporting those prospects to the appropriate parties.
Provide training for our customers and employees, which includes continual education on developments for our product line, as well as that of our competitors.
Assist customers with parts, service and repair requirements.
Coordinate delivery and pickup of equipment as needed by customer.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Qualifications:
Must be able to work independently
Prior Heavy Highway Construction knowledge (Milling, Paving, etc) required
Possess basic mechanical skills for setups and minor repairs
Prior sales experience and/or training required
Good understanding of local market conditions
Must have strong communication and interpersonal skills
Excellent customer service skills
Excellent computer skills
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Generous Paid time off Policy
Short/Long Term Disability
Family owned and operated
Competitive Compensation
Commission/Bonus plans
Salary: $65,000 - $85,000
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay is commensurate with the applicant's experience, as it relates to the position.
Pay Range$65,000—$85,000 USD
E-Commerce Specialist
Specialist Job In East Aurora, NY
Benefits:
Paid Holidays
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
We're looking for a detail oriented and quality focused problem solver to join our organization.YourOnlineMarketplace, Inc. (YOM) is a small business located in East Aurora, NY that sells music and video collections through online marketplaces. At YOM, we pride ourselves on offering a creative and flexible culture and opportunities for advancement within the company.
Working collaboratively as part of YOM's Merchandizing Team, the E-Commerce Specialist will make purchasing, product placement and pricing decisions for a diverse range of products in YOM's media catalog. As an E-Commerce Specialist, you will receive training in our proprietary software system as well as continued guidance from our General Manager as you move forward in your learning and career here at YOM.
Responsibilities:
Conduct product research in a real-time environment with the goal of providing value to YOM's customers and maximizing YOM's profit margins;
Determine product stocking levels based on current market trends, supplier costs and limitations, and other market conditions;
Create work queues for the shipping team to ensure optimal quantities of saleable inventory in marketplace fulfillment centers;
Assist the General Manager with daily assignments as well as special projects
Qualifications:
Experience using inventory management systems and e-commerce software including but not limited to: Amazon, eBay or Walmart is preferred
Knowledge of using various software applications to track performance metrics
Proficiency in data analysis to drive sales goals, or equivalent experience
Exceptional attention to detail and organizational skills
Excellent communication skills, both written and verbal
Job Details:This is a Full-Time, in office position, with weekly hours ranging from 35-40 hours per week. Shifts will be Monday through Friday. Starting pay ranges from $19 to $22 an hour depending on experience. Training will be provided to ensure your comfort and success. The training schedule will include reduced hours to support acclimating you into your position and environment.
Compensation: $19.00 - $22.00 per hour
Job OpportunitiesFounded in 2007, YourOnlineMarketplace continues to embrace the innovative spirit and problem-solving culture of a tech startup. Our proprietary software and forward-thinking approach create an energetic, engaging workplace that offers challenging projects and rewarding career opportunities.
Medical Billing Specialist Part Time
Specialist Job In Buffalo, NY
Medical Billing Specialist Pay range: $20.00 - $23.00 (with experience) SHIFT: Part-Time, 3 Days No Weekends! BENEFITS: * Weekly Paychecks * Health, Dental, Life Insurance * Referral Bonus up to $500/referral * Retirement/401k JOB DESCRIPTION: Willing to train an ambitious candidate who is very organized, analytical, resourceful, self-motivated, detail-oriented, and communicates well verbally and in writing. One-on-one training provided.
REQUIREMENTS:
* 2-4-year college degree preferred.
* Knowledge of nursing home (SNF) billing and Point Click Care software a plus.
* Experienced or ability to problem solve and quickly learn patient account systems is desired.
ABOUT US:
The McGuire Group is a portfolio of six health care facilities in New York state, including: Autumn View Health Care Facility in Hamburg; Brookhaven Health Care Facility in East Patchogue; Garden Gate Health Care Facility in Cheektowaga; Harris Hill Nursing Facility in Williamsville; Northgate Health Care Facility in North Tonawanda and Seneca Health Care Center in West Seneca. We're proud to be a family of high-quality health care providers that also includes Absolut Care, Taconic Health Care and VestraCare.
Our team is comprised of charismatic, smile-bringing, life-saving, compassionate caregivers who love to make a difference in the lives of our residents. Together, we have the privilege of caring for and learning from more than 2,800 extraordinary legends while providing them with superior levels of nursing and rehabilitative services.
Our collective stories; our legends are what help define our organization and the outstanding care we provide. We are Legends Caring for Legends, and we invite you to join our team!
Medical Billing Specialist Full Time, Gowanda, NY
Specialist Job In Buffalo, NY
Recovery Options Made Easy (ROME) is currently seeking a Medical Coding/Accounting Specialist to join our growing team! Our Agency is an established and growing organization in Western New York that specializes in providing mental health services to individuals and families via telehealth, in-person, or in-home. We are currently looking for a passionate and dedicated Coding Specialist to join our team. The Coding Specialist is responsible for performing necessary preparation for billing, coding and clerical duties to ensure accurate management of the practice account receivables. The Coding Specialist will work with a team to conduct a variety of daily tasks, including preparing clean and timely document for claim submissions, maintaining precise data, and collaborating with our billing to team obtain payment.
Qualifications for Medical Coder
• MUST HAVE: High School diploma or equivalent and Medical Coding Certification
Associates' Degree in Medical coding or successful completion of a certification program
2 years (minimum) of medical billing experience, working with a billing agency or provider's office
Preferred AHIMA Certified or AAPC certified
Familiarity with ICD-9 codes and procedures
Must have experience with EMS or other EMR systems
Commitment to a high level of customer service
Solid oral and written communication skills
Working knowledge of medical terminology and mental health preferred
Must have capabilities to work independently and remotely.
Must have excellent communication and organizational skills and be familiar with working in a fast-paced environment
Must be able to analyze processes and conceptualize solutions
Strong proficiency with MS Office products and advanced Excel skills
Essential Duties and Responsibilities include the following
• Monitor the accuracy of documents for claim submission
• Verify ICD-10 / CPT coding for accuracy and make adjustments as needed
Ensure codes are accurate and sequenced correctly in accordance with government and insurance regulations
• Credential staff with appropriate agencies
Follow up with the provider on any documentation that is insufficient or unclear
• Perform special projects/reports and other duties as requested
Assign codes to diagnoses and procedures, using ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes
Communicate with billing department for accurate submissions and open claims
Monitor and identify status of outstanding accounts
Receive and review participant PHI and documents for accuracy
Review the previous day's data of participant notes for evaluation and coding
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Recovery Options Made Easy, is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Recovery Options Made Easy will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact Colleen Hutchinson at Recovery Options Made Easy..
Pharmacy Billing Specialist
Specialist Job In Buffalo, NY
Pharmacy Billing Specialist Starting Pay Rate : $18.00 / hour. Earn more based on Experience!
Woodmark Pharmacy of NY is looking for an experienced, detail- oriented Pharmacy Billing Specialist to join our team and make a difference in the lives of our residents and their families. This position is on-site!
Benefits of working at Woodmark of NY:
Full Benefits Package - Medical, Dental, Vision, Life
401(k) with company match
Competitive Pay
Weekly Paycheck
Solid Team Atmosphere - position is on-site!
Pharmacy Billing Specialist Position Overview:
The Pharmacy Billing Specialist is responsible for electronic billing of Medicare, Medicaid and Third Party Insurance claims, utilizing Frameworks LTC Pharmacy system. This position also is responsible for Skilled Nursing Facility, Assisted Living Facility and Private pay billing.
Shift: Days - 8a.m.- 4 p.m. or 9a.m.-5p.m.
#Talroo
Responsibilities
Pharmacy Billing Specialist Responsibilities:
Electronic billing of Medicare, Medicaid and Third Party Insurance claims utilizing Framework LTC Pharmacy system.
Skilled Nursing Facility, Assisted Living Facility and Private pay claim billing
Troubleshoot rejected insurance claims resulting in payments
Prior Authorizations required from Third Party Insurance
Bill/Invoice Review
Medicaid Pending Status Review
Updated Skilled Nursing Facility Census and Resident Payer Status
Process Private Pay refunds
Collections on accounts
Daily cash deposit and posting
Third Party (835) downloading of remits into system
Process Credits/Returns
Projects as needed
Customer Service orientated (external and internal)
Base wages increase with experience!
Qualifications
Pharmacy Billing Specialist Qualifications:
Associate's Degree or High School diploma (or GED) and 1-2 years medical billing/collections experience (Long Term Care Preferred) or Pharmacy Technician experience in retail, long term care or hospital.
Experience with Pharmacy claims and various types of pharmacy billing preferred
Excellent Customer Service and Phone Skills required
Collections experience preferred
Sage (ACCPAC), NET Rx and Framework LTC software experience preferred
Microsoft Office proficiency (Excel, Work and Outlook)
Excellent organizational and time management skills
Self-motivated with ability to effectively solve problems
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Medical Billing Specialist
Specialist Job In Williamsville, NY
Job Title: Medical Billing Specialist Reports to: Billing Manager Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $17-$22 an hour.
Summary: In this role you will be responsible for identifying, fixing and resubmitting denied claims, following up with insurance carriers regarding claims that have not been responded to, reviewing insurance carriers websites to gather patient deductible information and answering incoming patient phone calls.
Based at: GLMI Billing Office - with remote capability
Our Values:
As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.
Personalize the Experience
* Greet with eye contact and share a smile.
* Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
* Respectfully interact with patients, peers, and associates at their pace and level.
* Take time to listen to and understand others.
* Demonstrate patience and compassion when interacting with patients, peers, and associates.
* Act on opportunities to go above and beyond.
Own it, Do it
* Do what you say you will do.
* Anticipate and prevent potential problems.
* Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
* Follow up on inquiries promptly and accurately.
* Take personal responsibility for your work area and the quality of your work.
* Communicate clearly, respectfully, and in a timely manner.
Perform as One Team
* Speak positively about Great Lakes, team members, and patients.
* Demonstrate respect and attentiveness to team members when communicating.
* Recognize and share successes of the Great Lakes Way in action.
* Proactively offer to help others.
* Be flexible and embrace changes with a positive attitude.
* Contribute to a fun, energetic, and positive work environment.
* Practice blameless problem solving, assuming the positive intentions of others.
Strive for Excellence
* Share information, knowledge, and expertise.
* Be relentless about acting on opportunities to learn and improve.
* Ask for, accept, and use feedback.
* Look for and act on opportunities for continuous improvement.
Duties and Responsibilities include the following:
* Identify and re-work denied claims
* Follow up with insurance carriers on unpaid accounts
* Process real-time Medicaid claims through Epaces
* Review insurance carriers websites to identify patient out of pocket expenses
* Make outgoing calls to patients to advise of out of pocket expenses prior to visit
* Ability to use and understand insurance carriers websites
* Ability to review and understand insurance EOB
* Answer incoming patient phone calls and process payments
* Ability to prioritize workload
* Ability to focus and successfully meet monthly goals set by management
* Ability to adhere to Policy and Procedures set companywide and interdepartmentally
* Other duties as assigned by management
Necessary Skills:
* Knowledge of Excel
* Ability to operate a computer and basic office equipment
* Skill in answering a telephone in a pleasant and helpful manner
* Ability to read, understand and follow oral and written instructions
* Ability to establish and maintain effective working relationships with patients and employees
* Must be well organized and detail oriented. Must be able to multi-task
Physical and Mental Requirements:
* May be asked to lift up to 25 pounds
* Standing, walking, sitting, keyboard use for long periods of time
* Ability to listen and communicate with patients face to face or over the phone
* Will be required to read, write, work in a fast-paced office setting
* Ability to make decisions and think quickly
* Must have mental and physical capabilities to perform all tasks listed above
Qualifications: High school diploma or GED.
Experienced Collections Specialist - ONSITE
Specialist Job In Amherst, NY
COLLECTIONS
SPECIALIST
-
ONSITE
IN
AMHERST
NY
Collection Specialist
Specialist Job In Buffalo, NY
We are looking for experienced debt collectors to join our growing company. Are you a motivated, goal-oriented individual who wants to put your collections experience to use? Mercantile Adjustment Bureau offers competitive wages and a generous Bonus Program for those with the drive to succeed.
Contact consumers via telephone to negotiate charged off accounts on behalf of our clients.
Negotiate settlement arrangements set by clients or set up manageable payment plans.
Consistently work towards and maintain a monthly collection fee goal.
Work with an inbound/outbound calling system.
Hybrid work schedule.
Support Services Specialist (Full Time/Mon 4p-12a, Tues, Wed, Thurs, Fri 3p-11p)
Specialist Job In Buffalo, NY
Cazenovia Recovery is a great place to work! We offer many benefits and extras to our staff members. This position is responsible for coordinating services for recovery, employment, education, support groups and housing within agency Reintegration programs.
Facilitates weekly didactic and process groups.
Develops comprehensive evaluation, service plans, phase changes and continuing stays.
Documents individual progress in accordance with agency policy and procedure.
Prepares discharge summaries in accordance with agency policy and procedure.
Provides case management of assigned residents.
Is responsible for case management, including enhancement of adult daily living skills.
Meets with residents regularly to monitor progress and revises services plans as needed.
Makes referrals, coordinates services and maintains regular ongoing consultations with other providers, legal agencies, community organizations etc. to ensure smooth transitions and minimizes fragmentation of services.
Helps the resident to identify and link with community agencies, resources and supports.
Coordinates educational and/or vocational skill development.
Organizes and maintains case records.
Assists with the admission process and orientation of new residents as needed.
Ensures the safety of all residents during assigned hours.
Responds to all immediate social or housekeeping issues as they arise.
Provides breathalyzer and toxicology screening as needed.
Responds to any crises and emergencies.
Completes data input into the agency database.
Responds in a professional and responsible manner to incidents involving contagious diseases (i.e., HIV, Hepatitis B, TB etc.).
Assists with the program's medication policies and procedures.
Assists with transportation as needed.
Facilitates the resident government's program guidelines.
Provides resident education.
Serves on agency committees as requested.
Carries out additional duties essential to the above-stated responsibilities as assigned.
Is mindful of and integrates Trauma-Informed Care and its five principles in all duties and interactions with fellow staff, residents, and external partners.
Maintains compliance with all required rules and regulations including Federal Confidentiality (42 CFR, Part 2), HIPAA, Medicaid and/or HUD, and any others.
Requirements
Associate's degree in Human Services; and
At least one year of experience in the substance use, mental health, or human services field; and
QHP preferred or pursuing QHP credential
Must possess a valid New York State Driver's license and reliable automobile
General Liability, Major Case Specialist
Specialist Job In Buffalo, NY
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$101,300.00 - $167,000.00
**Target Openings**
1
**What Is the Opportunity?**
Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex General Liability claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This position does not manage staff.
**What Will You Do?**
+ CLAIM HANDLING:
+ Directly handle assigned severe claims when Travelers has coverage of $2 million or less and file exposure is greater than $500,000.
+ Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
+ Consult with Manager on use of Claim Coverage Counsel as needed.
+ Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
+ Complete outside investigation as needed per case specifics.
+ Utilize evaluation documentation tools in accordance with department guidelines.
+ Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
+ Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
+ Establish and maintain proper indemnity and expense reserves.
+ Recognize and implement alternate means of resolution.
+ Manages litigated claims.
+ Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
+ Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
+ Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
+ Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
+ Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
+ May assist underwriting business partners in marketing and account contact efforts.
+ Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
+ Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
+ LEADERSHIP
+ Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
+ COMMUNICATION/INFLUENCE:
+ Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
+ Recommend appropriate cases for discussion at roundtable.
+ OTHER ACCOUNTABILITIES:
+ Apply "advanced" litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy
+ Track and control legal expenses to assure cost-effective resolution.
+ Appropriately deal with information that is considered personal and confidential.
+ Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions and inquiries from agents and brokers.
+ Represent the company as a technical resource; attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
+ Share accountability with business partners to achieve and sustain quality results.
+ May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assisting underwriting and management decisions.
+ May participate in periodic file quality reviews.
+ In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
+ Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Other duties as assigned.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's Degree preferred.
+ 5-7 years bodily injury litigation claim handling experience.
+ Advanced level knowledge in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
+ Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
+ Able to make independent decisions on most assigned cases without involvement of supervisor.
+ Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
+ Technical ability/working knowledge of virtual tools (zoom, skype, etc)
+ Openness to the ideas and expertise of others actively solicits input and shares ideas.
+ Strong customer service skills. - Advanced
+ Demonstrated coaching, influence and persuasion skills.- Advanced
+ Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.- Advanced
+ Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. - Advanced
+ Attention to detail ensuring accuracy - Advanced
+ Job Specific Technical Competencies:
+ Analytical Thinking - Advanced
+ Judgment/Decision Making - Advanced
+ Communication - Advanced
+ Negotiation - Advanced
+ Insurance Contract Knowledge - Advanced
+ Principles of Investigation - Advanced
+ Value Determination - Advanced
+ Settlement Techniques - Advanced
+ Legal Knowledge - Advanced
+ Medical Knowledge - Intermediate
**What is a Must Have?**
+ High School Degree or GED required with a minimum of 4 years bodily injury litigation claim handling or comparable claim litigation experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .