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What is a software support engineer and how to become one
A software support engineer provides technical assistance to software users. They work with developers, quality assurance, and project managers to identify and resolve problems related to software functionality, installation, and configuration. They communicate with end-users via phone, email, or chat to understand their problems and provide solutions. A software support engineer also creates and maintains documentation for troubleshooting procedures and known issues. They ensure customer satisfaction by resolving issues promptly and effectively.
What general advice would you give to a Software Support Engineer?
Frank McCown Ph.D.
Associate Professor, Harding University
Avg. Salary $87,968
Avg. Salary $59,228
Growth Rate 21%
Growth Rate 0.3%
American Indian and Alaska Native 0.17%
Asian 30.00%
Black or African American 4.36%
Hispanic or Latino 8.09%
Unknown 4.78%
White 52.61%
Genderfemale 19.48%
male 80.52%
Age - 38American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 38Stress level is moderate
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
What are the pros and cons of being a Software Support Engineer?
Pros
High demand for skilled software support engineers
Competitive salary and benefits packages
Opportunities for career growth and advancement
Ability to work remotely or flexible work schedules
Job stability and security
Cons
Irregular work hours or being on-call during weekends/holidays
Repetitive tasks leading to burnout and boredom
Possibility of encountering complex technical issues with no immediate solution
Limited recognition for the importance of the role in the organization
Potential for miscommunication or misunderstanding with customers/clients
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Software Support Engineer career paths
Key steps to become a software support engineer
Explore software support engineer education requirements
Start to develop specific software support engineer skills
Skills 
Percentages Java 11.09% Software Support 6.60% Customer Service 6.07% Technical Support 5.96% C # 5.26% Complete relevant software support engineer training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New software support engineers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a software support engineer based on U.S. Bureau of Labor Statistics data and data from real software support engineer resumes.Research software support engineer duties and responsibilities
- Build, manage and maintain physical server hardware and perform upgrades and OS patching as needed.
- Manage multiple Salesforce projects with tight deadlines effectively.
- Manage multiple sandbox environments for Salesforce application testing.
- Manage and troubleshoot new release/patch deployments and provide support for application relate problems.
Prepare your software support engineer resume
When your background is strong enough, you can start writing your software support engineer resume.
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Apply for software support engineer jobs
Now it's time to start searching for a software support engineer job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Software Support Engineer Job
Are you a Software Support Engineer?
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Average software support engineer salary
The average Software Support Engineer salary in the United States is $87,968 per year or $42 per hour. Software support engineer salaries range between $67,000 and $114,000 per year.
What Am I Worth?
How do software support engineers rate their job?
Software Support Engineer reviews
Work from home, reasonable salary and benefits
Repetitive work. Training is on the job mostly.
Problem solving and cutting edge technology - always learning and evolving my skill set
Still have to deal with people :)
I work hard do my job good worker when i work i want the best out of my job starring with each other stand on the work
Nothing not doing my job
Updated January 8, 2025
