What is Outbound Calls?
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
How is Outbound Calls used?
Zippia reviewed thousands of resumes to understand how outbound calls is used in different jobs. Explore the list of common job responsibilities related to outbound calls below:
- Coached peers needing further training and made up to 100 outbound calls per day while consistently meeting and exceeding productivity goals.
- Placed Outbound Calls To Consumers to get Opinions On Products, Services and Statistical Purposes.
- Handle inbound as well as outbound calls from participants willing to complete various different surveys.
- Job Duties: Placed outbound calls to solicit information for political surveys.
- Make outbound calls to consumers about different products and services.
- Make outbound calls for private companies taking confidential surveys.
Are Outbound Calls skills in demand?
Yes, outbound calls skills are in demand today. Currently, 11,948 job openings list outbound calls skills as a requirement. The job descriptions that most frequently include outbound calls skills are telephone surveyor, telesales specialist, and inside sales coordinator.
How hard is it to learn Outbound Calls?
Based on the average complexity level of the jobs that use outbound calls the most: telephone surveyor, telesales specialist, and inside sales coordinator. The complexity level of these jobs is challenging.
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What jobs can you get with Outbound Calls skills?
You can get a job as a telephone surveyor, telesales specialist, and inside sales coordinator with outbound calls skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with outbound calls skills.
Telephone Surveyor
- Outbound Calls
- Customer Service
- Conduct Surveys
- Data Collection
- Telephone Surveys
- Survey Data
Telesales Specialist
- Outbound Calls
- Customer Service
- Inbound Calls
- Health Insurance
- Outbound Sales
- Insurance Products
Inside Sales Coordinator
Job description:
An inside sales coordinator is primarily in charge of overseeing a company's inside sales operations, ensuring efficiency and customer satisfaction. Their responsibilities include managing schedules and objectives, organizing meetings and discussions, performing research and analysis to identify new business opportunities, implementing solutions on problem areas, and maintaining an active communication line within different teams. Furthermore, as an inside sales coordinator, it is essential to monitor the progress of sales and develop strategies to build positive relationships with clients, all while implementing the company's policies and regulations.
- Customer Service
- Outbound Calls
- Order Entry
- Counter Sales
- Phone Calls
- CRM
Debt Counselor
- Outbound Calls
- Inbound Calls
- Customer Service
- Delinquent Accounts
- Payment Arrangements
- Credit Reports
Telephone Representative
- Outbound Calls
- Inbound Calls
- Customer Inquiries
- Telephone Calls
- Credit Card Payments
- Customer Interaction
Telephone Sales Representative
Job description:
The primary job of telephone sales representatives is to sell products and services to prospective customers through telephone. They typically answer phone calls and answer inquiries from customers. Their duties and responsibilities include updating database and backup data regularly, completing forms and recording logs, and following organizational standards in order to maintain quality and exceptional customer service. Qualifications required for this role may include previous work experience in sales or a related field, customer service skills, and strong attention to detail.
- Outbound Calls
- Telephone Sales
- Life Insurance
- Product Knowledge
- Customer Service
- Inbound Calls
Customer Contact Specialist
Job description:
A Customer Contact Specialist interacts with customers in providing information in response to product and service inquiries. They manage and provide resolution to client complaints. They respond to customer queries accurately and in time through email or phone. Part of their responsibilities is to develop corporate reputation thru excellent customer service. Customer Contact Specialist also coordinates front-desk activities like redirecting phone calls.
- Outbound Calls
- Inbound Calls
- PowerPoint
- Strong Customer Service
- Customer Inquiries
- Customer Satisfaction
Outbound Associate
- Outbound Calls
- Processing Transactions
- Risk Management
- COB
- Medical Review
- Pallet Jack
Banking Services Clerk
Job description:
A banking services clerk is responsible for handling client requests and transactions, ensuring efficiency and client satisfaction. They may processes withdrawals and deposits, close and open accounts, and offer products and services to clients as necessary. They may also assist clients by answering inquiries, directing them to bank personnel, and resolving issues and concerns promptly and efficiently. Moreover, a bank services clerk adheres to various security protocols such as verifying customer identity and information, keeping an eye out for any suspicious transactions, and securing client data.
- Outbound Calls
- Bank Policies
- Bank Products
- Cross-Sell
- Cross-Selling
- Quality Customer Service
Telemarketer Supervisor
- Telemarketing
- Outbound Calls
- Product Knowledge
- Payroll
- Inbound Calls
- Telemarketers
Enrollment Counselor
Job description:
An enrollment counselor is primarily in charge of recruiting potential students for a college or university. Serving as the students' primary point of contact, their responsibilities involve developing recruitment strategies, conducting student interviews and assessments, gathering and validating applications, arranging appointments and schedules, and facilitating campus tours. They must also answer inquiries, address concerns, and update students on the status of their applications. Furthermore, an enrollment counselor must represent their university or college at recruitment events and college fairs, utilizing the opportunity to promote the institution and reach out to potential students.
- Enrollment Process
- Outbound Calls
- Inbound Calls
- PowerPoint
- Enrollment Services
- Admissions Process
Telemarketing Representative
- Customer Service
- Telephone Calls
- Outbound Calls
- Telemarketing
- Cold Calls
- Credit Card
Associate Customer Service Representative
Job description:
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
- Patients
- Outbound Calls
- Customer Inquiries
- Customer Complaints
- Inbound Calls
- Customer Service
Bilingual Sales Representative
Job description:
A bilingual sales representative is responsible for managing daily bank deposits, account reconciliations, daily accounting, and administrative support. You will be responsible for reviewing and processing internet applications for prospective customers, working to improve profit margins, and ensuring to maintain client satisfaction and retention. In addition, you will assist customers with account or device issues and concerns, and process calls and emails for customer inquiries, requests, and releases. You are also expected to develop extensive communication and vocabulary methods to better interact with customers.
- Broadband
- Outbound Calls
- Customer Service
- Excellent Interpersonal
- Medicare
- Product Knowledge
Student Loan Correspondent
- Customer Service
- Inbound Calls
- Outbound Calls
- Student Loan Debt
- Payment Arrangements
- Credit Card
Consumer Sales Associate
Job description:
A Consumer Sales Associate works on the sales floor to assist customers so that they can have a positive shopping experience. Their responsibilities include greeting customers, identifying their needs and preferences, answering inquiries, helping locate items, and offering promotions. There are instances when they must discuss product specifications, conduct product demonstrations, and produce sales reports. There are instances when they may also participate in arranging products on shelves, resolving issues, and maintaining the cleanliness of the sales floor.
- Product Knowledge
- Customer Service
- Outbound Calls
- Sales Floor
- Inbound Calls
- Technical Support
Phone Representative
Job description:
A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.
- Customer Service
- Outbound Calls
- Telephone Calls
- Inbound Phone Calls
- Troubleshoot
- Computer System
Transfer Agent
- Customer Service
- Inbound Calls
- Outbound Calls
- TA
- Debt Collection
- Transferring Calls
Account Resolution Specialist
Job description:
An account resolutions specialist works at a company's accounting department, where they are in charge of overseeing account receivables to ensure client compliance. Their responsibilities usually include conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts. They may also directly communicate with clients to follow-up on invoices, process payments, or even arrange new payment plans while adhering to the company's policies and regulations. Moreover, they must maintain records of all transactions and present regular reports to managers.
- Account Resolution
- Outbound Calls
- Inbound Calls
- Account Balances
- Patients
- Federal Regulations
How much can you earn with Outbound Calls skills?
You can earn up to $59,484 a year with outbound calls skills if you become a telephone surveyor, the highest-paying job that requires outbound calls skills. Telesales specialists can earn the second-highest salary among jobs that use Python, $36,414 a year.
Job Title![]() ![]() | Average Salary![]() ![]() | Hourly Rate![]() ![]() |
---|---|---|
Telephone Surveyor | $59,484 | $29 |
Telesales Specialist | $36,414 | $18 |
Inside Sales Coordinator | $43,352 | $21 |
Debt Counselor | $37,932 | $18 |
Telephone Representative | $48,039 | $23 |
Companies using Outbound Calls in 2025
The top companies that look for employees with outbound calls skills are AT&T;, Bank of America, and VCA Animal Hospitals. In the millions of job postings we reviewed, these companies mention outbound calls skills most frequently.
Rank![]() ![]() | Company![]() ![]() | % Of All Skills![]() ![]() | Job Openings![]() ![]() |
---|---|---|---|
1 | AT&T | 20% | 3,311 |
2 | Bank of America | 17% | 7,773 |
3 | VCA Animal Hospitals | 10% | 3,585 |
4 | Sedgwick LLP | 7% | 2,520 |
5 | ASTON FRANCE | 5% | 830 |
Departments using Outbound Calls
Department![]() ![]() | Average Salary![]() ![]() |
---|---|
Sales | $50,137 |