How to find a job with Inbound Calls skills

A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.

A call agent works at call centers where they are primarily in charge of handling inbound and outbound calls. They are usually responsible for offering products and services to clients, answering questions, discussing product specifications, arranging payment plans, and negotiating contracts, building positive relationships in the process. They may also handle complaints, troubleshoot issues, provide step-by-step instructions, and refer them to other services when necessary. Moreover, a call agent maintains records of all transactions and produces detailed reports, coordinating with managers regularly.

Home Agents are responsible for negotiating the letting and sales of residential home properties through liaising with clients, property professionals, and solicitors. Their duties include gathering property information, reaching out to sellers about the property, estimating property value, and marketing properties for sale. They represent sellers in the negotiation process and liaise with stakeholders, advise prospective buyers, and reach acceptable prices. Homes Agents in the letting space will do credit checks for tenants, draft tenancy agreements, organize rent payment schedules, and resolve property issues.

A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.

A customer support professional is primarily in charge of assisting clients through calls, correspondence, or face-to-face appointments. Their responsibilities usually include answering inquiries, explaining product or service specifications, troubleshooting issues, providing step-by-step instructions, or referring them to other services when necessary. They also maintain records of all transactions, reporting to managers should there be any complicated problems. In some companies, they are also in charge of making calls to follow-up on issues, processing refunds, and arranging payment plans according to company policies.

Personal advocates must have skills in communication, collaboration, and presentation. They also need a bachelor's or associate's degree in a health-related discipline, and their salary may range from $55K to over $100K per year depending on their degree. Personal advocates encourage and facilitate customer choices and support these choices in order to promote independence and personal growth.