How is Guest Service used?
Zippia reviewed thousands of resumes to understand how guest service is used in different jobs. Explore the list of common job responsibilities related to guest service below:
- Monitor and maintain professional relationship with various hand picked vendors ensuring exceptional guest service is provided.
- Demonstrated enthusiasm and interest for providing exceptional guest service and creating memorable experiences.
- Partnered with the training department incorporating guest services in manager training collateral.
- Cross-trained for coverage of Receptionist and Guest Services Representatives when needed.
- Handled team leadership responsibilities for guest services department.
- Communicate with Supervisors and management regarding guest services.
Are Guest Service skills in demand?
Yes, guest service skills are in demand today. Currently, 24,995 job openings list guest service skills as a requirement. The job descriptions that most frequently include guest service skills are guest services, protection specialist, and gaming floor supervisor.
How hard is it to learn Guest Service?
Based on the average complexity level of the jobs that use guest service the most: guest services, protection specialist, and gaming floor supervisor. The complexity level of these jobs is basic.
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What jobs can you get with Guest Service skills?
You can get a job as a guest services, protection specialist, and gaming floor supervisor with guest service skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with guest service skills.
Guest Services
Job description:
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
- Guest Service
- Reservations
- Customer Service
- Front Desk
- Wine
- Phone Calls
Protection Specialist
Job description:
Protection specialists are security professionals who provide physical security and protection of the exterior and interior of their client companies' property. These specialists are required to utilize CCTV to detect and investigate fraudulent activities as well as provide security over the watch protection to prevent the loss of a company's assets. They must apprehend suspected thieves and detain them in a secure facility until the arrival of the local law enforcement officers. Protection specialists must also provide transportation and personal security for the CEO of the company, executive management, and designated other employees.
- Guest Service
- Physical Security
- Safety Issues
- Safety Procedures
- Loss Prevention
- Fraud Issues
Gaming Floor Supervisor
Job description:
A gaming floor supervisor manages a gaming floor and its staff during particular shifts. They supervise all casino table games and ensure that everyone acts appropriately. They are also tasked with helping customers and answering all inquiries about betting and payouts. They interact with all customers and ensure that they have a pleasant experience.
- Guest Service
- Excellent Guest
- Customer Service
- Math
- Guest Complaints
- Customer Relations
Sales Floor Team Leader
- Excellent Guest
- Guest Service
- HR
- Store Operations
- Customer Service
- LOD
Team Leader/Assistant Manager
Job description:
An assistant manager's tasks include hiring and training associates, ordering merchandise based on demand, and monitoring inventory. In some industries, managers take escalated customer complaints as they often work in a customer-facing role. They ensure that the corporate policies are being followed, control costs to optimize profits, and resolve customer issues to their overall satisfaction. It is part of their duties to prepare and present employee reviews, maintain merchandise and visual plan, and complete tasks assigned by the general manager.
- Guest Service
- Customer Service
- Cleanliness
- Sales Floor
- Payroll
- Math
Gaming Director
- Guest Service
- Game Operations
- Direct Reports
- Internal Controls
- Casino Floor
- Development Process
Casino Supervisor
- Guest Service
- Customer Service
- Internal Controls
- Casino Floor
- Departmental Policies
- Performance Evaluations
Rate Supervisor
- Guest Service
- Role Model
- Guest Satisfaction
- Casino Table Games
- Casino Floor
- Excellent Guest
Play Leader
- Guest Service
- Excellent Guest
- Customer Issues
- Championship
- Conflict Resolution
- VIP
Field Consultant
Job description:
The duties of a field consultant depend on one's line of work or industry of employment. Their responsibilities typically include performing research and analysis to identify new business opportunities, gathering and analyzing data to determine the ideal business practices, figuring out the strengths and weaknesses of existing operations, and developing strategies to optimize field procedures. There are also instances when a field consultant must reach out to clients and address any issues or concerns, resolving them promptly and efficiently.
- Data Analysis
- Store Management
- Guest Service
- Project Management
- Address Performance Issues
- Fuel Sales
Dealer
Job description:
Generally, a dealer is someone who buys and sells securities for his/her or her account. Dealers act as the principal in trading. In the financial market, dealers purchase and sell financial products within the market. They then trade and distribute financial securities. Dealers in casinos are appointed to assist in the game at a gambling table. They play a significant role in distributing bets and payouts. Good communication skills, attention to detail, and customer service are necessary for performing this job.
- Guest Service
- Math
- Exceptional Guest
- Work Ethic
- Excellent Interpersonal
- Dexterity
Casino Shift Manager
- Casino Floor
- Guest Service
- Internal Controls
- Guest Complaints
- Guest Relations
- Casino Operations
Table Games Shift Manager
- Guest Service
- Internal Controls
- Training Programs
- Procedure Manuals
- Labor Costs
- Customer Service
Breakfast Attendant
Job description:
A breakfast attendant is responsible for preparing breakfast meals and buffets for patrons at restaurants, hotels, and other dining establishments, ensuring an adequate supply of food and beverages. Their responsibilities entail greeting clients, escorting them to their seats, answering inquiries, taking requests, offering suggestions, processing payments, and resolving issues and concerns should there be any. They may also take meal orders, serve food and drinks, and assist them as necessary. Moreover, as a breakfast attendant, it is essential to maintain the cleanliness of different areas and adhere to all the health guidelines and safety protocols.
- Cleanliness
- Guest Service
- Guest Satisfaction
- Front Desk
- Food Handling
- Hotel Guests
Player Services Representative
Job description:
Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.
- Guest Service
- Data Entry
- Customer Service
- Casino Floor
- Reservations
- Excellent Guest
Executive Team Leader
Job description:
An executive team leader oversees all operations and performances within a team or an office, ensuring to meet all goals while remaining efficient in all aspects. Being the team leader, they are responsible for setting sales targets and objectives, and encouraging staff to achieve them, providing assistance should it be needed. They must also coordinate with other departments, maintaining an active line of communication at all times. Furthermore, it is also essential to implement the company's policies and regulations, assess workers' performances, and shape them into valuable company members.
- Guest Service
- Food Safety
- Store Sales
- Logistics
- Store Operations
- Human Resources
Guest Service Representative
Job description:
A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.
- Reservations
- Guest Service
- Cleanliness
- Good Judgment
- Customer Service
- POS
Slot Operations Director
- Guest Service
- Internal Controls
- Slot Operations
- Business Plan
- Slot Floor
- Casino Floor
How much can you earn with Guest Service skills?
You can earn up to $27,247 a year with guest service skills if you become a guest services, the highest-paying job that requires guest service skills. Protection specialists can earn the second-highest salary among jobs that use Python, $76,307 a year.
Job Title![]() ![]() | Average Salary![]() ![]() | Hourly Rate![]() ![]() |
---|---|---|
Guest Services | $27,247 | $13 |
Protection Specialist | $76,307 | $37 |
Gaming Floor Supervisor | $52,124 | $25 |
Sales Floor Team Leader | $36,860 | $18 |
Team Leader/Assistant Manager | $35,067 | $17 |
Companies using Guest Service in 2025
The top companies that look for employees with guest service skills are Hilton, Target, and Buckle. In the millions of job postings we reviewed, these companies mention guest service skills most frequently.
Rank![]() ![]() | Company![]() ![]() | % Of All Skills![]() ![]() | Job Openings![]() ![]() |
---|---|---|---|
1 | Hilton | 27% | 3,404 |
2 | Target | 19% | 8,828 |
3 | Buckle | 12% | 2,962 |
4 | McDonald's | 11% | 41,930 |
5 | Ulta Beauty | 7% | 3,444 |
Departments using Guest Service
The departments that use guest service the most are facilities, customer service, and hospitality/service.
Department![]() ![]() | Average Salary![]() ![]() |
---|---|
Facilities | $37,115 |
Customer Service | $31,768 |
Hospitality/Service | $29,878 |