SITEL overview

Industry
Outsourcing/Offshoring
Revenue
Headquarters
Employees
300
Founded In
Website
Organization Type
Private
Social Media
Sitel is an outsourcing provider of customer experience management. It offers outsourced customer interaction solutions that cover each stage of the customer lifecycle, including customer selection, customer acquisition, customer retention, and customer extension. Sitel combines customer care capabilities, omnichannel solutions, and various expertise across industries. It was launched in 1985 and is based in Nashville, Tennessee.
The staff at SITEL come from unusually diverse demographic backgrounds. The company is 66.9% female and 41.5% ethnic minorities. Even though it has great demographic diversity, SITEL notably lacks in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 75.0%. Despite having coworkers who agree with each other about politics, employees at SITEL tend to have relatively short tenures. Staff members usually stay with the company for 2.4 years.The average employee at SITEL makes $29,197 per year. Pay at SITEL is significantly lower than some of its highest paying competitors, like Your Selling Team, Contact America Inc, and The Results Companies, which pay $69,771, $45,519, and $45,501, respectively.
Based in Nashville, TN, SITEL is a medium-sized professional company with 300 employees and a revenue of $53.0M.

SITEL's Mission Statement

To empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand equity, we must constantly disrupt our own industry.

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3.6/5

SITEL employee reviews

Based on 15 ratings

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Job openings at SITEL
6 Positions
Average salary at SITEL
$29,197 yearly

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SITEL employee reviews

SITEL employee reviews
3.6/5

Based On 15 Ratings

Work At SITEL? Share your experience.
Employee Reviews
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2.0
A zippia user wrote a review on Jun 2024
SITEL Benefits

working from home was only benefit

Pros of working at SITEL

working from home

Cons of working at SITEL

micro mangement / supervisor was very unprofessional

How did you prepare for the SITEL interview?

no I didn't have interview

How would you improve SITEL's culture?

stop mico managing / clickes get promoted

What do you like best about SITEL's CEO and the leadership team?

nothing ! there's nothing to like .

How does your compensation at SITEL compare to the industry average?

lower than average, does not pay well

What's the diversity at SITEL like?

this one of the worst places to work

What brings you the most joy at SITEL?

support of co workers

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5.0
A zippia user wrote a review on Jun 2023
Pros of working at SITEL

I like the environment and especially the people I worked with.

Cons of working at SITEL

I do not have anything to say related to work.

SITEL Benefits

They offer allowances such as transportation allowance, nightshift bonuses and other things that benefits the employee like me

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5.0
A zippia user wrote a review on May 2023
Pros of working at SITEL

The environment is very accommodating and workmates are friendly.

Cons of working at SITEL

I am looking for a work from home set up so i need to let them go.

SITEL Benefits

Health benefits and retirement plans

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1.0
A zippia user wrote a review on Mar 2023
Pros of working at SITEL

You get a paycheck

Cons of working at SITEL

To many to list but I will give this one warning. You will get 40 hours during training and then they schedule you for 20 hours a week until you get your metrics up. They are very sneaky sneaky people and the worst company I have ever worked for

SITEL Benefits

Working from home is the only good thing about this company I advise you to look elsewhere

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5.0
A zippia user wrote a review on Jun 2022
Pros of working at SITEL

Work atmosphere supportive staff

Cons of working at SITEL

Working hours shifts

SITEL Benefits

Incentives, Transport facilities, Management

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4.0
A zippia user wrote a review on Mar 2022
Pros of working at SITEL

Environment, Helping Colleagues, Management

SITEL Benefits

Health Benefits, Amazon Vouchers

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5.0
A zippia user wrote a review on May 2021
Pros of working at SITEL

Sufficient training provided for beginners, approachable coaches and clean workplace.

Cons of working at SITEL

None

SITEL Benefits

Health benefits - maxicare

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5.0
A zippia user wrote a review on Jan 2021
Pros of working at SITEL

All the benefits they provided

Cons of working at SITEL

None

SITEL Benefits

Heath Benefits, Big commission and High compensation

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The team at SITEL

  • The founders of SITEL are Laurent Uberti and Olivier Camino.
  • The key people at SITEL are Laurent Uberti and Olivier Camino.
Key People
L
Laurent Uberti
O
Olivier Camino

SITEL Rankings

SITEL is ranked #71 on the Best Companies to Work For in Tennessee list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

SITEL salaries

8.2
Salary Score
The average a SITEL salary in the United States is $29,197 per year. SITEL employees in the top 10 percent can make over $42,000 per year, while SITEL employees at the bottom 10 percent earn less than $19,000 per year.
Average SITEL Salary
$14.04
hourly
$29,197 yearly
Updated March 14, 2024

And if you're looking for a job, here are the top jobs SITEL is hiring right now:

  1. Operations Manager
  2. Team Manager
  3. Learning Specialist
  4. Team Leader
  5. Coach

Rate SITEL's fairness in compensating employees.

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SITEL diversity

9.8
Diversity Score
We calculated SITEL’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of SITEL’s workforce.
SITEL diversity summary. Zippia estimates SITEL's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated SITEL's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of SITEL's workforce.
  • SITEL has 300 employees.
  • 67% of SITEL employees are women, while 33% are men.
  • The most common ethnicity at SITEL is White (58%).
  • 17% of SITEL employees are Hispanic or Latino.
  • 15% of SITEL employees are Black or African American.
  • The average employee at SITEL makes $29,197 per year.
  • SITEL employees are most likely to be members of the democratic party.
  • Employees at SITEL stay with the company for 2.4 years on average.
S

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SITEL Financial Performance

9.6
Performance Score

Highest paying SITEL competitors

Compare SITEL salaries to competitors, including Your Selling Team, Contact America Inc, and The Results Companies. Employees at Your Selling Team earn the highest average yearly salary of $69,771. The salaries at Contact America Inc average $45,519 per year, and the salaries at The Results Companies come in at $45,501 per year.

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Zippia gives an in-depth look into the details of SITEL, including salaries, political affiliations, employee data, and more, in order to inform job seekers about SITEL. The employee data is based on information from people who have self-reported their past or current employments at SITEL. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by SITEL. The data presented on this page does not represent the view of SITEL and its employees or that of Zippia.

SITEL may also be known as or be related to SITEL, Sitel, Sitel Corporation, Sitel Worldwide Corporation and sitel.