Vice President, Customer Service Solutions- Call Center
Brightkey, Inc.
Job 9 miles from Shady Side
Welcome to BrightKey, where we deliver support services to associations, corporations, nonprofits, and government. Vice President, Customer Service Solutions BrightKey is searching for a dynamic and visionary leader to serve as our Vice President of Customer Service Solutions and guideour call center operations in Annapolis Junction, Maryland.
This is more than just a leadership role its an opportunity to embody and champion the values that define us:
Roll Up Your Sleeves, focus on the Positive, give a Hoot, show the Love, keep it Honest, do your best, and make a Difference.These principles are at the heart of BrightKey, and were looking for someone who lives them daily.
About the Role:
As Vice President, Customer Service, you will lead BrightKeys customer service transformation setting the vision for how we engage with our customers and ensuring we consistently deliver excellence across all service touchpoints.
Youll be responsible for:
Defining and executing a forward-thinking customer service strategy aligned with BrightKeys values and business objectives.
Driving operational excellence and innovation, focusing on customer satisfaction, retention, and brand loyalty.
Leading and developing high-performing teams, building a culture of accountability, inclusion, and motivation.
Identifying emerging trends and technologies in customer service to evolve and future-proof our approach.
Ensuring seamless performance in alignment with service level agreements and client expectations.
What Were Looking For:
A strategic, hands-on leader whos equally comfortable in the boardroom and on the floor. Youre innovative, action-oriented, and deeply committed to exceptional service delivery.
Minimum Qualifications:
Bachelors degree in Business or related field.
15+ years of progressive leadership experience in customer service and call center environments.
Key Requirements:
Proven success leading large customer service operations and teams.
Expertise in contact center management, including third-party/vendor relationships.
Commercial acumen with a track record of delivering long-term, sustainable success.
Exceptional leadership, communication, and people management skills.
Strong analytical, planning, and organizational abilities.
Inspirational, values-driven leadership style with a passion for team development.
BrightKey is an Equal Opportunity Employer (EOE).
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Compensation details: 125000-174999 Yearly Salary
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$148k-231k yearly est.
Discharge Planner RN - Anne Arundel Medical Center
Johns Hopkins Medicine 4.5
Job 9 miles from Shady Side
$10,000 SIGN ON BONUS!
Join our team where we are not only patient focused but clinician focused too.
We take care of you, so you can care for the patients, your family and yourself.
Empowered and appreciated, our nurses are passionate about setting the standard for patient-centered health care in the hospital, home and community. Johns Hopkins Care at Home teams open doors to rewarding relationships and extraordinary opportunities.
Our leadership team were promoted from within. They have walked in your shoes and will be your advocate, helping you remove any barriers you may face.
The Home Care Coordinator Discharge Planner specializes in coordinating home care services and resources for patients transitioning from hospital to home, acting as a discharge planning resource without providing hands-on clinical care.
Location: Anne Arundel Medical Center
What Awaits You:
A culture of excellence focused on Patient and Family Focused Care
Electronic medical record that is integrated with the health system to ensure safe transitions of care
An organization that supports, recognizes and invests in their nurses.
Free Parking
JOB REQUIREMENTS
Graduate of accredited nursing or allied health care professional program required. BS preferred
Current RN License in the state of Maryland
Active BLS
WORK EXPERIENCE
Two (2) years home care or home care discharge planning experience preferred
Knowledge of Medicare Conditions of Participation
Thorough knowledge of home care community resources, agency policy and procedures, federal and state regulations and third party regulations for reimbursement of home care services.
Salary Range: Minimum 36.31 per hour - Maximum 56.28 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$44k-56k yearly est.
Charter Customer Service Liaison
Waypoints Yacht Charters
Job 9 miles from Shady Side
Waypoints Yacht Charters offers personally crafted charter experiences managed by local charter specialists who know the best sailing waters and hidden gems of their home base. Yachts available for charter are new-model, privately-owned sailing catamarans, sailing monohulls, power catamarans, and powerboats from leading manufacturers. Annapolis, Maryland, known as the sailing capital of the U.S., is the perfect gateway to explore the Chesapeake Bay and experience an elevated charter adventure.
Role Description
This is a full-time on-site role for a Charter Customer Service representative at Waypoints Yacht Charters in Annapolis, MD. Involves providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service experiences daily. In person check ins for charters on weekends rotating as needed.
We are looking for a self starter and a leader to take on this role as it serves multiple locations outside of Annapolis including the USVI.
Health insurance benefits, 401K, and travel opportunities offered.
Qualifications
Customer Support, Customer Satisfaction, Phone Etiquette
Computer literacy
Excellent communication skills and a friendly demeanor
Ability to multitask and prioritize customer needs
Knowledge of sailing or boating is a plus
$31k-45k yearly est.
Class A CDL Company Driver - 6mo EXP Required - OTR - Dry Van - $75k per year - Big M Diesel Express
Big M Diesel Express
Job 9 miles from Shady Side
Run With The Big Dogs | Drive for Big M.
Ready To Get Your Career Moving? Why Drive For Big M? Family Oriented Company
We take great pride in the personal relationships that are built, and we treat you like family.
Industry Leading Benefits
We offer a $500 Orientation Pay, Monthly Safety Bonus, E-Logs, Health Benefits, and much more!
Personal Dispatcher
Your dispatcher knows your name, where you live, and your scheduled home time.
New Equipment
Our 300+ tractor fleet consists of new Volvos, Freightliners, and Macks.
CONTROL YOUR OWN PAY
Point System
To work for Big M you must meet the following minimum requirements:
Valid Class A CDL
6+ Months of CDL-A Experience
No more than 3 total violations within 3 years
No more than 2 preventable accidents within 3 years
No DUI within 5 years
$51k-80k yearly est.
EHS Leader
North Star Seafood, LLC
Job 21 miles from Shady Side
The responsibility of this role is to provide intermediate-level site EHS expertise to assigned business units, support the field safety team, and partner with EHS function to implement the global EHS management system.
The role aims to accomplish the following:
Supporting their sites in executing on various EHS processes including: EHS-related training, environmental compliance, occupational health and safety, workers' compensation, transportation safety, contractor management, and business continuity. Identifying, assessing, and controlling workplace hazards.
Escalating resistance/challenges to leadership and direct line manager to facilitate problem solving. Bilingual preferred
Duties and Responsibilities:
Execute injury prevention programs/initiatives to motivate and influence the creation of a world class safety culture and minimize injury risk.
Identify, assess, and control site-level hazards, including supporting Supervisors and direct line leaders in the investigation of incidents and completion of detailed incident investigation reports with root cause analyses.
Manage, deliver, and track compliance training programs as required by both regulatory agencies and Sysco policy. Identify gaps and opportunities for training compliance and delivery based on injury trends, KPIs, and risk assessments.
Support the workers' compensation claims process by completing OSHA determinations, identifying gaps in claims management, and promoting safe and early return to work as well as any other requirements related to general liability, motor vehicle, and property damage claims.
Partner and collaborate with all functional leaders to influence and help manage EHS resources, projects, and business decisions.
Provide input on the design of standardized safety systems, policies, training, campaigns and programs to reduce corporate and human capital risk, and ensure compliance with federal, state, and local laws.
Support environmental compliance and claims programs (workers compensation, general liability, motor vehicle, property damage).
Education Required:
Bachelor's degree with major course work in EHS, risk management safety/industrial/quality/ environmental engineering or a closely related field is
required
.
Education Preferred:
Master's Degree with major course work in EHS, risk management safety/industrial/quality/ environmental engineering or a closely related field is
preferred.
Experience Required:
3+ years of EHS program management experience with large national or multi-national companies with multiple sites.
Experience Preferred:
3-6 years of progressive EHS program management experience with large national or multi-national companies with multiple sites.
Licenses/Certification Required:
Associate Safety Professional (ASP) designation or ability to acquire designation within 1 year is preferred.
Licenses/Certification Preferred:
Certified Safety Professional (CSP) designation, Certified Industrial Hygienist (CIH) or other professionally recognized certifications in EHS (ISO 14001/ISO 45001) are highly desirable.
Technical Skills and Abilities:
Strong background in and knowledge of federal, state, provincial, and local EHS requirements and industry standards/best practices (i.e. acts, regulations, codes, standards and case law), or ability to quickly learn same.
Strong skills in thoroughly researching regulatory and company requirements, and succinctly summarizing those requirements in simple language that is understandable to those outside of the EHS function.
Excellent communication and interpersonal skills; ability to interact and influence effectively with all levels of management, employees, and customers and union members.
Understanding of culture building practices and strategy.
Actively drives performance and vehemently strives to solve problems and follow projects through to completion.
Confidence to ask for support (site/functional leadership) when faced with resistance, budgetary limitations, personal conflicts, or when the situation would otherwise benefit from it.
Ability to coordinate planning and collaboration with other business functions in a way that is mutually beneficial and drives continuous improvement.
Ability to drive a strong EHS philosophy and implement programs designed to effectively change behavior and prevent injury using data and research-driven methods.
Ability to analyze and independently resolve a variety of difficult situations and problems using timely decision making.
Actively drives performance and vehemently strives to strategically solve problems and follow projects through to completion.
Ability to analyze and independently resolve a variety of difficult situations and problems using timely decision making.
Adapts well to and initiates change in the organization.
Language Requirements:
English Required; Bilingual in Spanish highly valued.
Physical Demands:
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
The ability to sit, stand, drive, travel by air, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear for 8 hours per day.
The ability to frequently sit and reach with hands and arms.
The ability to occasionally lift and/or move up to 40 pounds.
Travel Requirements:
Must be able to travel to Sysco facilities in US up to 50% of the time.
Work Environment:
Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
The noise level in the work environment is usually moderate.
Must be able to work in various indoor, outdoor, freezer and cooler climates and driving conditions for a 24 hour, 7 days a week operation.
Occasional work from home.
#deblittle #onsite #LI-DL1
$65k-120k yearly est.
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Cyber Sentinel Skills Challenge
Correlation One
Job 15 miles from Shady Side
Correlation One is hosting the Cyber Sentinel Skills Challenge, a unique, one-day cybersecurity competition sponsored by the U.S. Department of Defense (DoD). Win your share of a $15,000 prize pool, solve fun cybersecurity challenges, and access new job opportunities at the DoD.
This event is designed to help you:
Unlock career opportunities and get on the radar of DoD recruiters
Test your skills and gain experience solving some of the most pressing security threats globally through 20+ Capture the Flag-style simulations
Connect with your peers and build a strong, supportive network of cybersecurity professionals
Competition details:
When: June 14, 2025
Where: Virtual
Duration: 8 hours (11am - 7pm ET)
Cost: Free
Early application deadline: April 8, 2025
Total prize pool: $15,000
Experience required: All levels of cybersecurity are welcome
Challenge categories: Forensics, Malware/ Reverse Engineering, Networking & Reconnaissance, Open-Source Intelligence Gathering (OSINT), Web Security
About you:
You must be a U.S. Citizen or a permanent resident with a valid Green Card.
You must be over the age of 18.
Individuals from all levels of cybersecurity experience, whether you are a seasoned cybersecurity professional or just starting in the field, are welcome to apply.
$75k-106k yearly est.
Executive Chef
Hospitality Confidential
Job 10 miles from Shady Side
Hospitality Confidential is pleased to present an Executive Chef opportunity at a waterfront destination on Chesapeake Bay, offering a mix of relaxation, dining, and entertainment options. Located in Chesapeake Beach, Maryland, it features amenities like a fitness center, seasonal outdoor pool, and on-site game room, which make it a versatile choice for leisure and business guests.
The Executive Chef will be responsible for kitchen operations including menu planning, food preparation, kitchen sanitation and the training of the culinary team. This position will develop the menu for the reopening of the resort's restaurant in 2025 and establish standards and policies for the resort commissary kitchen. The Executive Chef works well under pressure, is organized, flexible, self-motivated and is willing to work long hours.
Qualifications
Minimum five years direct kitchen management experience.
Culinary school background is a plus.
Previous restaurant opening experience preferred.
Experience with restaurant commissary structure preferred.
Experience with Toast.
Ability to communicate effectively in English.
Ability to speak and understand Spanish is a plus.
Key Skills
High level organizational skills with multi-tasking capabilities.
Ability to adapt to changing priorities and manage workloads with minimum direction.
High attention to detail and follow through.
Dependable, reliable, and highly motivated.
Excellent customer service skills.
Core Responsibilities
Research, develop, and test potential recipes for menu enhancements, to include identifying, sourcing and evaluating new ingredients and equipment as required and testing/refining real-world application (e.g., appropriate cooking techniques, presentation etc.).
Stay abreast of culinary trends and best practices to drive informed menu decisions.
Create, standardize, and maintain menu recipe documentation at restaurant-level.
Assist in coordinating system updates, purchasing activities and logistics to support the menu(s), including establishing and maintaining ordering guidelines for all restaurant locations.
Plan, organize, and execute menu food demonstrations and hands-on training sessions.
Oversee all aspects of menu development for daily features and weekly specials for restaurants and events. Collaborate with F&B Director and Sales Director to submit menu items based on taste, appearance, ease of execution, cost and brand alignment.
Actively monitor food execution. Continuously coach the Back of House (BOH) team to ensure adherence to recipe and proper preparation and plating technique.
Continuously gather and review feedback from the field regarding quality issues or inconsistencies. Analyze problems to identify root causes and take necessary action to rectify.
Maintain full and properly trained BOH team members to operate the restaurant effectively.
Manage BOH administrative procedures, to include team members files, health department reports, schedules, production sheets/pars, ordering pars, and inventory procedures.
Maintain strict adherence to proper food safety and sanitation procedures.
Ensure a safe working environment in the BOH to reduce the risk of injury and accidents.
Manage all BOH systems within the resort restaurants.
Facilitate complete and ongoing communication among key stakeholders for all operational issues, concerns, or changes.
Drive restaurant profitability through effective financial management.
Continuously evaluate purchasing practices and usage levels of ingredients to ensure the restaurant is operating in a cost-effective manner without any compromise to quality standards.
Monitor daily operation for improper food handling and other causes of unnecessary waste. Lead action to correct.
Maintain detailed records of products purchased and used for menu research and development so accurate projections and daily requisitions can be made.
Manage the hiring, supervision and development of team members.
Ensure all training materials, schedules and guidelines required for BOH team members training are being followed.
Build a culture of transparency and trust in the restaurants through ongoing, direct communication and open two-way feedback.
Monitor team member morale and take action to correct breakdowns in team member satisfaction and engagement at the restaurant level.
Physical Requirements
Able to work 10-hour plus shifts
Able to stand, sit or walk for extended periods of time
Able to grasp, lift and/or carry up to 50 lbs. as needed
Finger/hand dexterity to operate kitchen machinery and knives
Able to withstand changes in temperature, steam and heat
Able to work in a confined area
Must possess hearing, visual and sensory abilities to observe and detect emergency situations; also, to distinguish product, taste, texture, temperature, presentation and preparation
Compensation & Benefits:
$140k-$175k base salary
Medical, Dental, and Vision insurance coverage extending to spouse and/or dependents
Life Insurance, Short-Term and Long-Term Disability
401k with 100% of your contribution up to 3% of earnings and 50% matching contribution for up to an additional 2% of earnings
2 weeks PTO and Sick Days
Relocation Assistance
Discounts on food, merchandise, and recreational rentals
Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.
$51k-80k yearly est.
Sales Development Representative
Partners Staffing
Job 9 miles from Shady Side
Our client is looking to expand their Marketing team with Sales Development Representatives to work in their Annapolis office. The ideal candidate for this role will be able to effectively generate high-quality B2B sales leads and prospects through telephone calls, email campaigns, and digital collateral.
Responsibilities:
Lead qualification and research for inbound and outbound leads.
Identify key buying influencers in the current campaign to determine the budget and timeline for implementation.
Develop new business opportunities through phone, email, and digital communications.
Collaborate with Sales Managers to set up demonstrations in designated sales territories.
Enter, manage, and identify trends for qualification data in the Marketing CRM system (Outreach).
Develop and run analytics reports to identify potential areas for growth in regional and national sales markets.
Build and maintain an organized database of leads and prospects.
Qualifications:
Must have or be pursuing a degree in Business, Marketing, Management, Communications, or related field
Collaborative and communicative team member with exceptional telephone, computer, and communication skills
Must possess working knowledge of MS Office Suite (Word, PowerPoint Excel, etc.)
Ability to learn quickly and manage multiple priorities and/or projects
Driven and resourceful in finding accurate and current information via phone, internet, and digital communication platforms
Experience in B2B lead generation, as well as sales execution platforms such as Outreach/Zoominfo are a plus
Be a nice human -- when we say we work as a team, we mean it, and we love it!
$47k-74k yearly est.
Wound Care Nurse - PRN
Luminis Health
Job 15 miles from Shady Side
Wound Care Nurse (RN) - Inpatient Wound Ostomy
Doctors Community Medical Center, Lanham, MD
PRN/Supplemental - Day shift (8am-4:30pm, some weekends)
Under the supervision of the Clinical Manager, performs the primary function of an RN in assessing, planning, implementing and evaluating the care of patients in the Wound Healing Center. Is responsible for meeting the established WHC Standards of Nursing Practice in the management of all assigned patients. Assists physicians with the development and implementation of wound treatment plans and participates in performance improvement review activities. Acts within the guidelines of federal and state laws, JC AHO Standards and professional and ethical practice. Also administers hyperbaric oxygen therapy and diagnostic testing to patients of the Department of Hyperbaric Medicine, under the supervision of a hyperbaric physician. All therapeutic and diagnostic modalities will be ordered by the hyperbaric physician.
Role Specific Competencies
1. Clinical - Assessment
Initiate a nursing assessment of patient's condition upon admission.
Assess and interpret reports communicating findings with the assigned physician.
Recognize and assess initial alterations in the patient's body systems and verbalize this to other members of the health care team.
Organize assessment data for accuracy, completeness and confidentiality.
Record assessment data in an orderly fashion and communicate, revise and verbalize pertinent information to other health care team members.
Assess, stage, and measure wounds accurately and in accordance with policy.
Photograph wounds according to policy and procedure.
Complete in an accurate manner all admission nursing chart forms.
Assess compliance to the clinical pathway and be instrumental in bringing to the attention of the physician or health care team missing components.
Identify patient care situations that require intervention, implement nursing actions and evaluate responses.
Identify patient/family education and discharge needs and implement a teaching plan of care.
2. Clinical - Planning
Document a plan of care accurately for all assigned patients.
Identify the patient's present and potential problems from the assessment.
Determine patient's health status and incorporate into the plan of care.
Collaborate with physician to develop a plan of care based on assessment data. Develop and implement a teaching plan.
Prioritize problems according to impact on health status.
Formulate desired outcomes specific to patient's problems and WHC protocols.
Ensure desired outcomes that are mutually agreed upon by the patient, family (when appropriate) and the nurse.
Formulate desired outcomes that are specific and measurable within a certain time frame and consistent with other health provider's expectations.
Identify home health care needs, evaluate support systems, and identify patient teaching needs from admission to discharge.
Participate in implementing planned changes and activities to improve care.
Hold self and staff accountable for the delivery of quality nursing care.
Promote harmonious relationships and favorable attitudes among the team members.
Assess whether the plan of care is effective with the physician and is instrumental in initiating changes as necessary.
Implement wound care and HBO protocols when clinically indicated.
Individualize care according to age specific population.
Assist physician with wound therapy.
Accurately complete the superbill and ensure that all orders and charges are initiated accurately.
Coordinate activities with other disciplines (rehab, nutrition, diabetic education, home health, DME, nursing homes and other ancillary services).
3. Evaluation
Evaluate achievement or lack of achievement of desired outcomes.
In collaboration with the physician and other health care members, revise the plan of care and continuously reassess and evaluate until desired outcome is obtained.
Complete the 4 week reviews in a timely manner and ensure all recommendations to the plan are activated in the physician orders.
Participate in quality improvement/staff meetings.
4. General
Function as a case manager for a defined patient population.
Coordinate office visits, pre-procedure work-ups, and patient education with the multidisciplinary team.
Foster continuity of care between WHC and care taker (home, hospital, HH etc)
Coordinate the use of clinic staff, exam room space, and supplies.
Prepare for clinic to enable accurate and complete updates to the physician.
Assist others within the clinic.
Triage telephone calls and assist with scheduling.
Maintain an open, professional communication line with patients, physicians, and staff.
Safely operate all clinical equipment in the clinic.
Maintain appropriate infection control procedures.
Maintain skills and knowledge through training and continuing education.
Monitor condition of equipment and report malfunctions to C linical Manager.
Adhere to time and attendance policies. Support and adhere to NHC and Hospital policy and procedures.
5. HBO
Demonstrate professionalism and commitment to the mission statement of the Department of Hyperbaric Medicine, as well as Client Hospital at all times.
Demonstrate a working knowledge of the policies and procedures of Hyperbaric Medicine.
Perform transcutaneous oxygen monitoring testing as ordered and per departmental policy.
Ascertain that the patient's diagnosis is one of the appropriate approved disorders for Hyperbaric Oxygen Therapy, and that the said diagnosis is clearly entered on the patient's charts/records.
Implement the physician's orders as indicated by the patient's treatment plan.
Educate patient and/or patient's family as to the benefits, risks, contraindications, and safety issues of hyperbaric oxygen therapy before treatment.
Perform blood glucose monitoring as ordered and indicated by patient diagnosis.
Inspect the patient prior to the commencement of each Hyperbaric Oxygen Therapy session to ensure all safety standards are being adhered to, i.e. 100% cotton attire, no makeup, no hairspray, etc.
Perform the hyperbaric treatments and monitor the patient during therapy.
Perform dressing changes and/or wound care within scope of practice, as ordered and participate in clinic when HBO volumes are below par.
Take serial photographs of the wound for reporting of the patient's progress.
Evaluate the patient outcome and meet with the manager and the hyperbaric physician to discuss patient treatment and adjust treatment as necessary.
Consult with hyperbaric physician regarding any adverse reactions.
Document treatment notes and maintain patient treatment/diagnostic records.
Complete the patient's treatment charges, if required.
Perform quality control daily on department glucometer, or as required by policy.
Clean and maintain the equipment according to infection control standards.
Maintain continuous quality improvement duties and chart audits.
Answer telephone inquiries and schedule patient treatment times.
Perform marketing duties as needed, intra- and interdepartmental.
Perform an inventory check, and maintain a record of supplies and laundry items.
Maintain equipment and checks backup air and oxygen supplies on a daily basis.
Perform data entry into the Wound Information Data System and collate reports as requested by the director.
Orient new employees as necessary.
Participate in New Patient Reviews to assess for HBO indicators.
Qualifications and Experience
Current RN licensure in state of Maryland
Minimum of 2 year's med-surg experience. Wound Care experience preferred.
Physical Requirements
Routinely lifts objects under 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Significant lifting is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, and smell.
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move patients.
Specific vision abilities required by this job include close vision, distance vision and color vision.
Luminis Health Benefits Overview:
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Eligible for shift differentials/OT
Employee Assistance Programs and more
*Benefit offerings based on employment status
$39k-68k yearly est.
Agent CEO - Minded Professional - Assigned Business Available
State Farm 4.4
Job 22 miles from Shady Side
Join the community. Your office may have your name on it, but you're not in this alone. Technical resources are at your fingertips throughout your career.
Running a State Farm agency is one of the best small business opportunities in America. We are seeking accomplished professionals to become a State Farm agent in [location].
If you are someone who:
Is motivated by helping people and making a difference in the community
Wants to run your own business
Is driven by achievement and the potential for financial success
Can drive results by leading a team
Then this may be the right opportunity for you! No prior experience as an insurance agent is required. If you've ever dreamed of running your own business, but didn't know where to start, this could be your dream career.
We offer a paid training program along with company support, mentorship, and field development. As a State Farm agent, you can truly make a difference in helping people with their insurance, financial services and banking needs.
State Farm is an equal opportunity employer.
Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.]
State Farm agents are independent contractors. Compensation is sales and commission based. No base compensation is available with this opportunity. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary.
$164k-249k yearly est.
Patient Accounts Representative
Chesapeake Oncology Hematology Associates
Job 23 miles from Shady Side
Job Description Job Opening: Patient Accounts Representative/Accounts Receivable
We are seeking a skilled and detail-oriented Patient Accounts Representative/Accounts Receivable professional to join our team. The ideal candidate should possess the following qualifications and be proficient in the responsibilities outlined below:
Key Responsibilities:
Insurance Knowledge:
Demonstrate a solid working knowledge of insurance processes, including deductibles, out-of-pockets, and copays.
Payment Posting:
Accurately record payments received from patients and insurance companies in the billing system.
Apply payments to the appropriate patient accounts to ensure precise financial records.
Account Reconciliation:
Conduct regular reviews of patient accounts to identify discrepancies, errors, or unpaid balances.
Investigate and promptly resolve any account discrepancies to maintain accurate financial records.
Customer Service:
Interact with patients and their families to address billing inquiries.
Provide clear explanations of charges and assist in establishing suitable payment arrangements.
Collections:
Initiate collection efforts for past-due accounts, adhering to ethical practices.
Contact patients to discuss payment options and negotiate payment plans if necessary.
Documentation:
Maintain detailed and accurate records of all interactions and transactions related to patient accounts.
Ensure comprehensive documentation of payment arrangements and billing communications.
Compliance:
Ensure strict compliance with healthcare billing regulations, including but not limited to HIPAA.
Adhere to other relevant guidelines to maintain legal and ethical billing practices.
Reporting:
Generate regular reports on accounts receivable status, collections efforts, and billing performance for management review.
Provide insights and recommendations based on the analysis of financial reports.
Benefits:
Medical Insurance
Paid Leave
Holidays
401k
Short Term Disability
Qualifications:
Previous experience in a similar role within healthcare finance or billing.
Strong understanding of insurance processes and healthcare billing regulations.
Excellent communication and negotiation skills.
Proficient in relevant software applications for billing and financial record-keeping.
If you are a dedicated and experienced Accounts Receivable professional with a passion for ensuring accurate financial transactions in a healthcare setting, we encourage you to apply.
$36k-57k yearly est. Easy Apply
Social Worker (LCSW), Pediatrics
University of Maryland Medical System Careers 4.3
Job 23 miles from Shady Side
Shift Schedule: Monday - Friday 8:00AM - 5:00PM, hours vary (must be available one night or one Saturday per month)
The Psychotherapist, under limited supervision, is a licensed professional caregiver who assumes responsibility and accountability for services given to a group of patients for a designated time frame. The clinician interprets and performs complex patient care procedures specific to their area of expertise. The Psychotherapist provides care to patients via therapeutic use of self, effective use of the environment/technology, and collaborating with other healthcare team members, according to established clinical standards. Primary responsibilities include, but are not limited to, initial assessment, treatment planning, individual, group and/or family therapy as indicated and information and referral to patients 18 and older (who are graduated from high school).
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Patient Assessment.
Following a referral screens and assesses the clinical needs of patients through accepted standards of interviewing.
Interviews patient and completes initial assessment through collaboration with prior medical
records, family, physician, clinic care, community agency representatives, and/or
other behavioral health professionals.
Applies the principles of growth and development over the human life span and assesses the patient's needs consistent to his/her age specific needs.
2. Treatment Planning and Implementation.
Makes recommendations regarding an appropriate treatment plan based on the collaboration performed in assessment.
Documents treatment goals in clear concise terms that are behavioral, measurable and understandable to the patient.
Documents and collaborates with other clinicians progress toward treatment goals.
Keeps patients informed regularly throughout the course of treatment on progress and planning.
Provides psychotherapy that is ethical, professional and void of behavioral modification techniques.
Provides psychotherapy that is based on an understanding and integration of various theoretical approaches to human behavior.
Ensures that the psychotherapy interventions are provided in a safe, confidential and therapeutic environment.
Supervises and monitors patient activities. Providing case management as needed.
Provides crisis intervention and critical stress counseling to patients/families as necessary.
Provides for Emergency Petition as deemed appropriate. Assists in assessment of and provides crisis intervention and community referral to potential victims of abuse, neglect, and/or domestic violence following organizational and departmental guidelines.
3. Discharge and Referral - coordinates referral and other activities to include:
Maintaining awareness of resources for patient support.
Referrals to psychiatric outpatient programs/therapists/clinics appropriate to patient's needs.
Referrals to community social support, advocacy, educational agencies.
Admission to UMMS inpatient psychiatric units as needed.
Referral to BWMC PHP/IOP Programs or other UMMS-related programs as needed.
Identifies patient/family learning needs and implements appropriate measures to meet these.
Performs documentation duties in department and in patient record, which are timely, accurate, concise and legible.
Demonstrates awareness and sensitivity to patient/family rights.
Ensures the confidentiality and respects the rights of patients, employees and the confidentiality of all documents.
4. Professional Responsibility.
Embraces and demonstrates Departmental core values of respect, dignity, hope, education and enthusiasm to all customers (patient, family, staff, community).
Prioritizes work responsibilities and effectively manages multiple demands.
Complies with required reporting/statistical procedures.
Seeks validation of knowledge base, skill level, and decision making as necessary and assertively seeks guidance in areas of question.
Participates actively in staff development activities for department.
Demonstrates self-directed learning and participation in continuing education to meet own professional development needs.
Participates in development and attainment of departmental goals.
Participates in departmental quality improvement activities.
Participates in standards development.
Practices effective problem identification and resolution skills as a method of sound decision making.
Accepts change as a part of the problem-solving process. Consistently applies resolutions that have been identified as effective.
Services on committees within the organization and in the community, when appropriate.
Qualifications
Education and Experience
Master's Degree from an accredited college or university in Social Work or in a related behavioral health field required.
Current advanced licensure in good standing in the State of Maryland (e.g. LCSW-C, PCPC, Ph.D., Psy D) required
Three (3) to five (5) years of providing psychotherapy services and sound knowledge of the current DSM are required.
Previous hospital experience preferred.
Knowledge, Skills and Abilities
Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
PandoLogic. Category:Social Services, Keywords:Social Worker, Location:Glen Burnie, MD-21062
$49k-58k yearly est.
Senior Power Electronics Engineer
Evona
Job 21 miles from Shady Side
We are seeking a talented Senior Power Electronics Engineer. This position will focus on designing, developing, and refining power electronics systems to ensure optimal performance of satellite subsystems in space. The successful candidate will possess strong expertise in power electronics and practical experience with satellite or space-related systems, demonstrating an innovative and solutions-oriented mindset.
Minimum Qualifications:
Degree in Electrical Engineering, with a focus on Power Electronics.
3-7 years of experience in power electronics design and development, ideally with applications in space or aerospace.
Expertise in designing power conversion circuits and systems.
Experience in thermal management and designing high-reliability electronics for challenging environments.
Familiarity with power systems for satellite or space missions.
Proficient in using simulation tools (e.g., circuit simulators, system modeling tools) and PCB design software.
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to work effectively in a collaborative, multidisciplinary team setting.
Must be authorized to work in the country where the position is based.
Proficiency in English, both written and spoken.
Preferred Qualifications:
Advanced degree (Master's or PhD) in Electrical Engineering, with a focus on Power Electronics.
Knowledge of radiation effects in space and strategies for mitigation.
Understanding of standards and regulatory requirements for space missions.
$91k-122k yearly est.
Site Operations Manager
Centurion Consulting Group, LLC
Job 22 miles from Shady Side
Centurion is looking to hire a Site Operations Manager to support one of our clients on-site out of Capitol Heights, MD.
Program Description:
The purpose of this project is to provide document(s)/file(s) conversion of historical media archives and recently received document(s)/file(s) [variety of different paper Tax Documents (Forms and Schedules) and Correspondence] into a digital computer-readable format for the IRS. The project will receive, control, and convert source materials to standardized, indexed, and searchable Portable Document Format (PDF)(PDF Image plus Text) electronic documents for an estimated 57 million images.
Position Description:
The Operations Manager ensures the productivity, quality, training, and supervision of team members and up to 25+ staff. This includes attendance compliance, training to procedures and oversight of quality control compliance. Strong communication skills required to allow for best results and creating an overall positive work environment. The operations include handling of over 57 million images or approximately 17,600 boxes, updating required tracking systems for tracking and preparing the material for scanning and return shipment tot he customer. The operation will include management of incoming and outbound deliveries, operations, and warehouse management/utilization. This position will require close and frequent communication with the leadership, customers, and other stakeholders as customer expectations may frequently change.
Position Responsibilities:
Works closely with teaming partners for coordination of production, quality and staffing
Ensures all requirements are being met, including the turnaround time requirement from when a shipments received at our facility until it is digitized
Coordinates with the personnel to ensure all service level agreement are met
Create reports and metrics on productivity and quality
Consistently look for efficiencies to increase productivity
Coordinates with team leads on attendance, productivity goals and quality metrics
Supports the team members and plays a key role in creating the overall positive work environment
Plays a vital role in maximizing the output of the various production teams
Ensures that standard procedures are followed, and corrections applied as necessary
Ensure that the necessary administrative and legal formalities are completed as directed by leadership
Works with third party partners as needed
Willing to work various hours or shifts as needed and sets the example with their own compliance with rules, attendance, flexibility, and attitude
Ensures program documentation on information security policies and procedures are being implemented and followed
Oversees System Administrator on daily, weekly, monthly activities
Develops and support training plans for new employees
Communicates with customer and key stakeholders on operations requirements
Ensures partners, customers, leadership and key stakeholders are kept informed of program developments
Ensure required reports are delivered to stakeholder on a timely manner
Required Skills:
Bachelor's degree and 5 years' experience as an Operations Manager or related management experience
2 years' experience with supervising 20+ staff or related management experience
Must have active IRS clearance
Identification of resources, reporting, quality control, and supervision
Strong verbal and written communication
Strong Excel background preferred but not required
Position Details:
Clearance: Ability to Obtain a Security Clearance
US Citizenship is required
Travel: < 10% (CONUS)
Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V
No third parties or subcontractors
$74k-125k yearly est.
Patient Care Technician, Part Time, Weekends
University of Maryland Medical System 4.3
Job 19 miles from Shady Side
Job Description: Assists in providing patient care and treatment in accordance with the Division of Nursing Standards. Maintains in the maintenance of a safe and clean environment, assists the patient care team to provide various patient care activities and maintains customer service focus essential for smooth operation. The age of population served is neonate to geriatric or as defined in unit-specific structural standards in the assigned area
Qualifications
Education & Training: High School diploma or equivalent. Certified by the Maryland State Board of Nursing as a Nursing Assistant required. Current BLS required
Work Orientation & Experience: Previous experience as Nursing Assistant in hospital is preferred. May require up to (3) weeks of orientation with a preceptor.
Skills & Abilities: Ability to: a) read, write and comprehend medical terminology; b) effectively convey verbal and written information; c) follow directions; d) perform simple mathematical calculations correctly; e) respond to emergency situations appropriately; f) adapt hours of availability to variable and changing needs of the hospital, including all shifts; g) effectively function as a member of a collaborative team; h) organize and manage time effectively, setting appropriate priorities; i) comply with OSHA standards; and j) understands and respects importance of patient privacy and confidentiality; k) develops and promotes a constructive/positive atmosphere within the work area by demonstrating the ability to maintain cooperation with and assist fellow health team members, physicians, intra and inter-departments, hospital and nursing administration.
Additional Information
Schedule: Every other weekend
Work in a residential hospice facility as an UCH employee dedicated to providing compassionate end of life care in Forest Hill, Maryland.
Sign on Bonus up to $2,000
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:$17.68-$24.76
Other Compensation (if applicable): Shift differential available
Review the 2024-2025 UMMS Benefits Guide
PandoLogic. Keywords: Patient Care Technician (PCT), Location: Forest Hill, MD - 21050RequiredPreferredJob Industries
Other
$17.7-24.8 hourly
Medical Assistant
Chesapeake Oncology Hematology Associates
Job 23 miles from Shady Side
Job Description Job Opening: Medical Assistant
Location: Chesapeake Oncology Hematology Associates
Job Description:
Duties will include:
Escort patients to and from the exam room and complete the patient intake according to protocol
Clean and straighten exam room between patients
Prepare syringes and administer subcutaneous and intra-muscular injections
Assist provider with injectable procedures
Prepare pathology and lab specimens and route them to the correct lab as required by the patient’s insurance
Respond to patient questions in office and via phone as instructed by the physician
Schedule or re-schedule appointments with providers, specialists as necessary.
Work in compliance with OSHA, blood borne pathogen standards
Knowledge of and compliance with HIPAA standards
Maintain medication samples, discard out-of-date supplies, and keep appropriate records
Trains other employees on medical assistant duties as required by the practice
Assist with check-in or check-out procedures at the front desk when needed as a backup
Perform additional duties as required
Provider will work independently or under direct supervision of Physician in a collaborative and patient-centered environment.
Qualifications:
At least one (1) year of medical assisting experience (preferred)
Completion of a Medical Assistant, Certified Nursing Assistant program
Thrives in a fast-paced environment and able to work well within a team
Professionalism and strong customer service skills are a must
Able to communicate with doctors clearly and concisely
Able to communicate with patients and co-workers in a professional and friendly manner
Must be able to lift at least 15 pounds, stand for prolonged periods (i.e. an hour at a time)
Benefits:
401k
Continuing education credits
Health, Dental & Vision Insurance
HSA Account
Disability insurance
Life insurance
Paid time off (PTO)
$30k-39k yearly est. Easy Apply
Wholesale Distribution Assistant
Whisked
Job 22 miles from Shady Side
Whisked by Jenna is on a mission to bring high-quality, homemade-style baked goods to grocery store shelves. We are a scratch-based wholesale bakery that produces packaged pies and cookies, all made fresh with clean ingredients and no preservatives. Since launching at farmers markets in 2011, we've grown to be carried in 200+ stores across Washington, D.C., Baltimore, Philadelphia, and surrounding areas.
We're looking for a reliable and detail-oriented Wholesale Distribution Assistant to join our logistics and operations team. This role is office-based and plays a critical role in route optimization, dispatch, and fulfillment for our wholesale distribution.
Key Responsibilities:
Route Optimization & Dispatch: Plan and optimize delivery routes for our three drivers to ensure efficient and on-time deliveries.
Order Fulfillment: Pack and prepare wholesale client orders, ensuring accuracy and quality standards are met.
Inventory & Logistics Management: Track stock levels, coordinate with production, and assist with order staging.
Communication & Problem-Solving: Act as the key liaison between drivers, production, and customer service to resolve logistics issues.
Process Improvement: Identify opportunities to streamline fulfillment, delivery, and dispatch operations.
Required Experience & Skills:
1+ year of experience in route optimization & dispatch
Proficiency with QuickBooks & Microsoft Excel
Fulfillment experience (may be substituted with route driving & delivery experience)
Strong organizational and problem-solving skills
Ability to multitask and work efficiently in a fast-paced environment
Excellent communication and coordination skills
Familiarity with WorkWave Route Management software is a plus, but not required
Ability to lift 50 lbs and assist with packing/staging orders as needed
Schedule & Compensation:
Full-time (40 hours per week)
Sunday - Thursday (off Friday & Saturday)
Pay range starts at $50,000/year.
Benefits: paid time off, 401K match.
Why Join Us?
Be part of a growing bakery with a strong logistics-driven operation
Play a key role in ensuring efficient fulfillment and distribution
Opportunity for growth in a company that values operational excellence
$50k yearly
Land Development Project Manager
Elm Street Development 3.9
Job 9 miles from Shady Side
Elm Street Development is seeking an experienced (5+ years) residential land development project manager in our Annapolis office to oversee current and future development projects in the Anne Arundel and Charles County areas. The position is field-oriented with management responsibilities to include permitting, bid solicitations, project budgeting, field engineering, land development construction management, regulatory compliance, and bond release. The position will also include office-based support such as assisting with Feasibility process, entitlements, land planning, and permit/approval acquisition and management.
Position Description: Land Development Project Manager
Duties include but are not limited to:
· Assist with the evaluation of new projects during feasibility
· Review construction plans to identify constructability and cost issues
· Identify opportunities to value engineer plans
· Solicit and review contractor bids
· Manage on-site land development operations
· Ensure compliance with all permits, plans, and approvals
· Manage project construction permitting, budgets, schedules, and bond release
· Interface with builders, contractors, residents, homeowner associations, neighboring property owners, and government officials as necessary to effectively address field issues/concerns
Qualifications
· Demonstrated experience in land development management
· Self-starter
· Proactive problem solver
· Strong interpersonal skills
Enjoy A Variety of Perks and Benefits Including:
· Great compensation package and bonus/incentive plan
· 100% employer-paid health insurance
· 100% employer-paid life and disability insurance
· Dental & Vision Insurance
· Paid time off - holidays, vacation, sick, administrative, and bereavement
· Company matched 401K
Company Description
Founded in 1977, Elm Street Development is a privately owned real estate development firm with communities throughout the Washington, Baltimore, and Eastern Shore regions. Over the last four decades, Elm Street has developed over 325 distinguished communities with more than 65,000 homes. We have the proven ability to withstand fluctuations in the economy and the financial strength to see all of our developments through to completion, providing enduring value for generations of homeowners.
With hundreds of completed projects to our credit, we have experience in planning, zoning, and developing:
· Master-planned communities
· Traditional neighborhood developments
· Infill developments
· Multi-family apartment and condominium communities
· Single-family and town home communities
· Mixed-use developments
Elm Street Development is about more than developing land. Throughout every phase of development, from land acquisition through construction and on to sales, we are always aware of the responsibility we have to those who have an interest in the land. We focus not just on developing land, but also on developing lifestyles, neighborhoods and relationships that enhance the lives of everyone involved.
Contact Information
Please submit resume to:
Elm Street Development
Attn: Mike Burlbaugh, Partner/Vice President
181 Harry S. Truman Parkway, Suite 275
Annapolis, MD 21401
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$89k-120k yearly est.
Support Manager, Family Navigator
The Arc Central Chesapeake Region 4.4
Job 9 miles from Shady Side
The Arc Central Chesapeake Region (The Arc) supports people with intellectual and developmental disabilities (IDD) to live the lives they choose. Everyone has unique needs, so at The Arc, there's no one-size-fits-all approach to our supports.
As a Support Manager/Family Navigator, you will facilitate Community Supports and family resources for children and youth with IDD to live within their community, focusing on choice and self-determination. You will provide virtual and in-person navigation services to parents of children with disabilities and connect them to community resources, education, and coaching.
This role will support children and youth across the region The Arc serves with a focus on a two-generation approach to services. Coordinating person-centered planning activities, ensuring compliance with regulations, and maximizing the child's participation in the person-centered planning process are essential for this role. This position will also provide education and support to families and youth as they navigate social, legal, educational, and healthcare systems.
This position requires a high school diploma or GED with at least five years of experience working with people with IDD and lived experience as a family member of a person with IDD. The ideal candidate will be familiar with local and state resources and how to access them, as well as experience with state systems such as DSS and DDA. A bachelor's degree in social work, education, or a related field is preferred. This position also requires a valid Maryland driver's license with no egregious violations. This role comes with an award winning total rewards (benefits) package.
About The Arc Central Chesapeake Region
The Arc Central Chesapeake Region (The Arc) is a dynamic regional organization providing person-centered supports for people with intellectual and developmental disabilities to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency.
To learn more, visit ****************** #Arc2025
The Arc highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases. The Arc is an equal opportunity employer which means we provides equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at The Arc will be based on merit, qualifications, and skills.
$48k-58k yearly est.
Clinical Educator (RN) - CVICU
Luminis Health
Job 9 miles from Shady Side
Anne Arundel Medical Center, Annapolis, MD
Full Time - Day shift (M-F, 40 hrs, weekends as needed)
FLSA Status: Non-exempt/hourly
Promotes the delivery of high-quality, cost-effective health care through the provision of expert clinical education. Collaborates with the leadership team in the planning and implementation of organizational and departmental goals. Creates a climate of innovation through role modeling, consultation, research, and facilitation of learning in collaboration with the clinical education team, unit specific leadership, and department staff.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides education to staff on regulatory standards and compliance, current clinical practice issues, and safety standards
Coordinates, facilitates, and evaluates the orientation process for new unit staff.
Participates in processes to determine unit competencies and to assure competence of staff. Collaborates with other departments and nursing areas to ensure consistency and to avoid duplication.
Participates in unit-specific and hospital-wide quality improvement activities, actively participates in the activities of the Clinical Education Council.
Maintains staff education tracking records.
Collaborates with the Clinical Director and Unit Leadership in the area of specialty to achieve departmental and organizational goals.
Attends on-going educational opportunities that support best-practice initiatives and provides summary presentations to applicable groups within the organization.
Participates in the evaluation and interview of job candidates and makes recommendations regarding appropriate fit for organization and specific unit.
Participates in staff performance evaluations and develops individual educational plans to facilitate staff competency and performance.
Encourages staff participation in seminars, meetings, in-services, and shared governance activities. Offers guidance to staff in pursuit of continued professional development.
Educational/Experience Requirements:
Minimum education level - Bachelor`s Degree in Nursing.
Master`s Degree in Nursing preferred.
Minimum of three years as a Registered Nurse in a care setting applicable to the service or initiative.
Demonstrated experience in nursing staff development or nursing leadership with knowledge of nursing staff development theory or principles of adult education required.
Outside applicants seeking a Clinical Educator position must be able to demonstrate that they have met the required criteria at previous employment.
Required License/Certifications:
Specialty Certification and Professional Organization Membership are required for the position.
American Heart Association HealthCare Provider BLS
Professional Organization Membership required.
Current licensure as a registered nurse by the Maryland Board of Nursing.
Adherence to credentialing requirements of AAMC as stated in the nursing bylaws.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands -
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Luminis Health Benefits Overview:
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Eligible for shift differentials/OT
Free parking
Employee Assistance Programs and more
*Benefit offerings based on employment status
Vice President, Customer Service Solutions- Call Center
Brightkey, Inc.
Annapolis, MD
$148k-231k yearly est.
Job Highlights
Annapolis, MD
Senior Level, Executive
Bachelor's Required
Job Description
Welcome to BrightKey, where we deliver support services to associations, corporations, nonprofits, and government. Vice President, Customer Service Solutions BrightKey is searching for a dynamic and visionary leader to serve as our Vice President of Customer Service Solutions and guideour call center operations in Annapolis Junction, Maryland.
This is more than just a leadership role its an opportunity to embody and champion the values that define us:
Roll Up Your Sleeves, focus on the Positive, give a Hoot, show the Love, keep it Honest, do your best, and make a Difference.These principles are at the heart of BrightKey, and were looking for someone who lives them daily.
About the Role:
As Vice President, Customer Service, you will lead BrightKeys customer service transformation setting the vision for how we engage with our customers and ensuring we consistently deliver excellence across all service touchpoints.
Youll be responsible for:
Defining and executing a forward-thinking customer service strategy aligned with BrightKeys values and business objectives.
Driving operational excellence and innovation, focusing on customer satisfaction, retention, and brand loyalty.
Leading and developing high-performing teams, building a culture of accountability, inclusion, and motivation.
Identifying emerging trends and technologies in customer service to evolve and future-proof our approach.
Ensuring seamless performance in alignment with service level agreements and client expectations.
What Were Looking For:
A strategic, hands-on leader whos equally comfortable in the boardroom and on the floor. Youre innovative, action-oriented, and deeply committed to exceptional service delivery.
Minimum Qualifications:
Bachelors degree in Business or related field.
15+ years of progressive leadership experience in customer service and call center environments.
Key Requirements:
Proven success leading large customer service operations and teams.
Expertise in contact center management, including third-party/vendor relationships.
Commercial acumen with a track record of delivering long-term, sustainable success.
Exceptional leadership, communication, and people management skills.
Strong analytical, planning, and organizational abilities.
Inspirational, values-driven leadership style with a passion for team development.