Working at Servpro

Nun for my franchise owner

Literally the entire job

Helping people

The pros working at Servpro was having a company vehicle/gas card, having the freedom to make my own schedule and manage the crews how I wanted to.

On call 24/7 with large losses.

Gas card/company vehicle

Always looking at the newest technology and how to “keep up with the times”. I like that they would send us to IICRC classes so we were certified in all fields. They were great at marketing and put a lot of time into making that aspect great.

Being a leader you had to set the standard high. I always had a positive attitude and treated everyone with respect. If the standard is set low then there is a problem that needs addressed.

The initial interview was smooth because I knew the manager at that time. Once I became manager we had a SOP in place for setting up and actually doing the interviews. I had a list of questions I would ask and then I would let them know all about the company and the way things are run. I would then ask them if they had any questions for me.

During my time at Servpro the initial starting pay was below average starting at $12 an hour. During my tenure, we had meetings regarding inflation and how times were changing and employees needed a pay raise and new employees started making $15-$16 an hour. Once I became manager I received a raise but did not receive one for 2 years.

Learning and achieving goals set my others or myself. Succeeding is the single greatest feeling there is in my personal opinion.

The chance to learn a new industry

They make emply promises to their employees about advancements, wages, bonuses and being treated fairly. Women are expected to only work in specific roles and are treated poorly for working their way up to management positions.

No longer working there. Four (4) years is too long for this company. They will eventually set you up for failure so they do not have to benefit you for your hard work.

No CEO listed for this company.

By getting the sexist pig Troy Stewart out of a management role.

Submitted a resume and explained to them I was a hard worker and willing to learn all aspects of the company.

As a female, I worked my way up to Project Management, where I was getting paid less than the production technicians that were on my projects. They also withheld bonuses from me and promoted less experienced males ahead of myself.

Demographically, the company is mostly white males.

I enjoyed helping out customers and making their loss as easy as possible. I was then punished because I had a better customer rating than my colleagues.

Freedom

Toxicity of employees in various positions throughout organization

Building relationships

Toxic environment, poor training and management is horrible

Friendly staff. Plenty of hours. Room to grow and climb the ladder.

Some of the work can be quite rough. Not a fan of crawl spaces. Especially crawlspaces full of septic water.

Decent benefits. Drive time was always nice

Each day is different - because we respond to emergency calls.

Not much room for advancement, because this franchise is small (less than 10 employees).

Hmm... I'm in charge of the office thermostat. Is that even a perk? There aren't many perks here. I have health insurance. I guess that's my favorite (and only) benefit.

Low pay. Inconsistency between franchise locations. Lots of “pay to play” expectations in order to secure jobs. Job creep...transition your responsibilities into 24/7 on-call. Bad stigma in this industry...chasing fires, etc.