What does a Services Clerk do?
The main role of service clerks is to provide excellent service to customers. They are responsible for varied tasks, which include handling complaints from customers, processing register transactions, and promoting the company's services and products. It is also their job to take orders, maintain an organized and clean cash register, and scan information about bills and payments. To be qualified for this position, one should have a high school diploma, excellent communication, interpersonal and customer service skills, and attention to detail.
Services clerk responsibilities
Here are examples of responsibilities from real services clerk resumes:
- Conduct routine inspections and manage mechanics payroll data utilizing ADP.
- Require knowledge of basic math and measurements.
- Possess basic math skills necessary to count down drawers.
- Operate the POS system, customer service, preparing food to order and cleaning work stations and refilling food trays.
- Register students, run reports and report cards.
- Inspect all receive chemicals, perishables, office and laboratory items.
- Help in the kitchen and run the cash register when customers where ready to pay.
- Used a POS system to count and properly dispose of damage or expire products and update on-hand stock.
- Use all equipment in meat department such as the refrigerators, freezers, slicers, and grinders according to company guidelines.
- Help maintained overall cleanliness of supermarket.
- Maintain aisle cleanliness and shop-ability so that merchandise is easily accessible to customers
- Bag groceries for customers ensuring that their purchase items are appropriately handle.
- Collect and enter all necessary demographic, clinical, billing and insurance information patients or responsible parties.
- Review and verify contractor payroll for compliance with federal regulations, and submit payroll to appropriate departments.
- Register patients for medical services--operate switchboard--perform additional administrative support tasks for supervisory staff as needed.
Services clerk skills and personality traits
We calculated that 19% of Services Clerks are proficient in Math, Basic Math, and Customer Service. They’re also known for soft skills such as Computer skills, Listening skills, and Problem-solving skills.
We break down the percentage of Services Clerks that have these skills listed on their resume here:
- Math, 19%
Provided Customer Service Handled cash Closed store Communicated in English and Spanish Awards Math Award in geometry (2010)
- Basic Math, 17%
Perform arithmetic to verify calculations using basic mathematical functions.
- Customer Service, 9%
Provided exceptional customer service, relationship management, and operations support in high-volume, fast-paced, high-security airport setting.
- Cleanliness, 8%
Maintained aisle cleanliness and shop-ability so that merchandise is easily accessible to customers
- Patients, 6%
Registered patients for medical services -- operated switchboard -- performed additional administrative support tasks for supervisory staff as needed.
- Slicers, 5%
Maintained clean slicers, pizza ovens, and grills.United Market Street
"math," "basic math," and "customer service" are among the most common skills that services clerks use at work. You can find even more services clerk responsibilities below, including:
Listening skills. Another essential skill to perform services clerk duties is listening skills. Services clerks responsibilities require that "representatives must listen carefully to ensure that they understand customers in order to assist them." Services clerks also use listening skills in their role according to a real resume snippet: "verified that customers who have communicated food allergies were not sold products that could be dangerous to their health. "
Problem-solving skills. Another skill that relates to the job responsibilities of services clerks is problem-solving skills. This skill is critical to many everyday services clerk duties, as "representatives must determine solutions to customers’ problems." This example from a resume shows how this skill is used: "provide customer service; performed cashiering duties; kept shelves stocked; resolved customer disputes; maintained store cleanliness. "
Interpersonal skills. For certain services clerk responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a services clerk rely on this skill, as "representatives should be able to create positive interactions with customers." For example, this snippet was taken directly from a resume about how this skill applies to what services clerks do: "processed customer orders in a pleasant and expedient fashion utilized interpersonal skills when interacting with customers complaints. "
The three companies that hire the most services clerks are:
- Ingles Markets341 services clerks jobs
- ShopRite Supermarkets Inc.
152 services clerks jobs
- Village Super Market Inc.68 services clerks jobs
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Compare different services clerks
Services clerk vs. Rental agent
A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.
These skill sets are where the common ground ends though. The responsibilities of a services clerk are more likely to require skills like "math," "basic math," "cleanliness," and "patients." On the other hand, a job as a rental agent requires skills like "reservations," "credit card," "service techniques," and "service charges." As you can see, what employees do in each career varies considerably.
Rental agents really shine in the manufacturing industry with an average salary of $33,318. Comparatively, services clerks tend to make the most money in the retail industry with an average salary of $29,778.rental agents tend to reach similar levels of education than services clerks. In fact, rental agents are 0.6% more likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Services clerk vs. Cashier
Each career also uses different skills, according to real services clerk resumes. While services clerk responsibilities can utilize skills like "math," "cleanliness," "patients," and "slicers," cashiers use skills like "cash handling," "product knowledge," "sales transactions," and "food orders."
Cashiers earn a lower average salary than services clerks. But cashiers earn the highest pay in the retail industry, with an average salary of $28,822. Additionally, services clerks earn the highest salaries in the retail with average pay of $29,778 annually.cashiers earn similar levels of education than services clerks in general. They're 0.8% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Services clerk vs. Counter
The required skills of the two careers differ considerably. For example, services clerks are more likely to have skills like "patients," "slicers," "display cases," and "cross-selling." But a counter is more likely to have skills like "pleasant dining," "cash handling," "work ethic," and "phone calls."
Counters earn the highest salary when working in the transportation industry, where they receive an average salary of $31,126. Comparatively, services clerks have the highest earning potential in the retail industry, with an average salary of $29,778.When it comes to education, counters tend to earn similar degree levels compared to services clerks. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Services clerk vs. Counter person
Types of services clerk
Updated January 8, 2025
