What is a service worker and how to become one

Updated January 8, 2025
3 min read
Quoted Experts
Virginia Schwindt,
Dr. T. Thao Pham Ph.D.
introduction image

A service worker provides social services in different areas to people with varying needs. They might hold a license to provide assistance for clinical patients with mental health problems, or they might simply help people deal with everyday problems with training as a direct service social worker.

Housing emergencies, medical issues, financial problems, or other crisis situations are the areas where a service worker can typically help out without a license. They interview people to assess their situation, help with sorting out information, arrange support packages, give advice, and provide connections and referrals to other organizations.

You need patience, empathy, and great problem-solving skills to do this job well. You need to be organized and know your way around welfare policies, but perhaps most importantly, you need to be able to gain your clients' trust.

What general advice would you give to a Service Worker?

V

Virginia SchwindtVirginia Schwindt LinkedIn Profile

MSW Field Director/Associate Professor, Union University

Take the licensing test as soon as you are able to, and be open to where you work. It is great to want a specific population or employer, but being open to other experiences may be where God wants you to be. Don't limit yourself because, as a social worker, you can do so many different things.
ScoreService WorkerUS Average
Salary
2.3

Avg. Salary $30,045

Avg. Salary $59,228

Stability Level
8.9

Growth Rate 12%

Growth Rate 0.3%

Diversity
10.0
Race

American Indian and Alaska Native 1.49%

Asian 6.87%

Black or African American 13.64%

Hispanic or Latino 15.73%

Unknown 4.55%

White 57.73%

Gender

female 61.22%

male 38.78%

Age - 43
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43
Stress Level
8.9

Stress level is very high

7.1 - high

Complexity Level
8.1

Complexity Level is challenging

7 - challenging

Work Life Balance
6.2

Work Life balance is fair

6.4 - fair

Service Worker career paths

Key steps to become a service worker

  1. Explore service worker education requirements

    Most common service worker degrees

    Bachelor's

    46.8 %

    High School Diploma

    20.4 %

    Associate

    15.0 %
  2. Start to develop specific service worker skills

    Skills
    ascdesc
    Percentages
    ascdesc
    Customer Service20.35%
    Cleanliness10.33%
    Patients7.19%
    Rehabilitation6.99%
    Excellent Interpersonal5.76%
  3. Complete relevant service worker training and internships

    Accountants spend an average of 1-3 months on post-employment, on-the-job training. New service workers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service worker based on U.S. Bureau of Labor Statistics data and data from real service worker resumes.
  4. Research service worker duties and responsibilities

    • Manage a caseload of over one hundr TANF cases.
    • Assist in managing inventory for student and staff culinary and scholastic supplies.
    • Receive specialized training on CPR, human rights and history of individuals with intellectual disabilities.
    • Implement HIPAA standards within the facility.
  5. Prepare your service worker resume

    When your background is strong enough, you can start writing your service worker resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service worker resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Service Worker Resume templates

    Build a professional Service Worker resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Service Worker resume.
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
    Service Worker Resume
  6. Apply for service worker jobs

    Now it's time to start searching for a service worker job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Service Worker Job

Zippi

Are you a Service Worker?

Share your story for a free salary report.

Average service worker salary

The average Service Worker salary in the United States is $30,045 per year or $14 per hour. Service worker salaries range between $22,000 and $40,000 per year.

Average Service Worker Salary
$30,045 Yearly
$14.44 hourly

What Am I Worth?

Loading...
Loading...
salary-calculator

How do service workers rate their job?

-/5

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Service Worker reviews

profile
A zippia user wrote a review on Jan 2024
Cons

can be easy to get burnt out, pay is ok


profile
A zippia user wrote a review on Jan 2022
Pros

Working collaboratively with clients to help them understand themselves and experience their authentic selves. Learning from my clients.

Cons

Low pay


profile
A zippia user wrote a review on Dec 2019
Pros

Serving people, impacting change in communities, never boring

Cons

pay is low for what you need to do


Working as a Service Worker? Share your experience anonymously.
Overall Rating*
Career Growth
Work/Life balance
Pay/Salary

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse community and social services jobs