Service Supervisor Jobs in Orange, CA

The Director Service Commerce will be responsible for driving the commercial strategy and execution for the service division. This role involves leading a team to enhance customer satisfaction, optimizing service revenue, and ensuring compliance with industry standards. Key success factors include driving service revenue, contract penetration, warranty conversion, and contract renewals. Essential Functions and Main Duties Develop and implement commercial strategies to drive service revenue growth and improve customer satisfaction. Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of exceptional service. Identify opportunities to optimize service revenue through upselling, cross-selling, and new service offerings. Ensure service activities comply with regulatory standards and internal quality assurance processes. Work closely with other departments, including sales, marketing, and product development, to align service strategies with overall business goals. Monitor and analyze service performance metrics, providing regular reports to senior management and making data-driven decisions to improve service delivery. Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies. Adhere to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required Bachelor's degree in business, engineering, or a related field; MBA or equivalent advanced degree is preferred. 7+ years of experience in the medical devices industry, with at least 5 years in a commercial leadership role. 5+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing training. Level and compensation depend on location, experience, education and skills. Competencies Required Familiarity with regulatory requirements and quality standards in the industry is preferred. Communicate clearly and professionally through effective listening, speaking and writing skills. Articulate; writes clear and concise instructions, policies, and on-going communications with employees. Able to speak and present information in front of internal and external groups. Experience developing and executing long-term commercial strategies Strong analytical and problem-solving skills, with the ability to make data-driven decisions A strong commitment to understanding and meeting customer needs Ability to work productively with customers and internal stakeholders, to build positive relationships, and to effectively push-back as needed. Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English Able to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is $108,000to $172,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion. Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Travel: Approximately 20% Access to Customer Sites: Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

About Us We are a boutique, independent Registered Investment Advisor (RIA) providing comprehensive wealth management services to ultra-high-net-worth families and trustee services to select clients. Our team delivers personalized solutions in financial planning, investment management, and family office services to help clients navigate the complexities of wealth. Position Overview We are seeking a Senior Coordinator - Family Office Services to work directly with the CEO and other firm principals to support our clients in managing their financial affairs. This role requires experience working with affluent families, either as a CPA, family office professional, or in a similar capacity, and a familiarity with trust administration, financial oversight, and high-level administrative functions. The ideal candidate will be responsible for supporting trustee work, supervising property accounting and bill pay, and assisting with various family office responsibilities, ensuring that our clients' financial and administrative needs are met with the highest level of professionalism and efficiency. Key Responsibilities Trust & Estate Administration Support: Assist in coordinating trustee responsibilities, maintaining records, and liaising with attorneys, CPAs, and other advisors. Financial Oversight & Reporting: Supervise and review financial reports, ensuring accuracy in accounting for family entities, trusts, and personal finances. Rental Property Accounting & Bill Pay: Perform rental property accounting and bill pay function, ensuring timely and accurate execution of financial obligations. Client Coordination & Relationship Management: Act as a key point of contact for high-net-worth families, handling financial and administrative matters with discretion. Record Keeping & Compliance: Maintain organized documentation related to trusts, family office structures, and regulatory compliance requirements. Process Improvement & Technology Integration: Identify opportunities to streamline family office services and implement technology solutions where applicable. Qualifications Bachelor's degree in Accounting, Finance, Business Administration, or a related field. CPA or experience in a family office, wealth management, or trust administration is highly preferred. Minimum 5+ years of experience working with high-net-worth individuals, trusts, or family offices. Working knowledge of trusts, estate planning, and financial administration. Experience performing accounting functions, including commercial and residential real estate accounting and bill pay. High level of discretion and ability to handle confidential client information with integrity. Strong organizational skills with the ability to manage multiple priorities and deadlines. Proficiency in Excel, QuickBooks, and financial reporting tools. Familiarity with CRM systems (Salesforce) and accounting software is a plus. Excellent communication and interpersonal skills, with the ability to interact with clients, attorneys, CPAs, and other professionals. Why Join Us? Meaningful Impact: Play a critical role in supporting families with complex financial and administrative needs. Collaborative Environment: Work closely with a highly experienced team of professionals. Professional Growth: Gain exposure to high-net-worth wealth management, trust administration, and family office best practices. Competitive Compensation & Benefits: We offer a comprehensive benefits package and opportunities for professional development.

The LSS Manager partners with Director of Administration on departmental initiatives and special projects. Dedication to learning and embracing the Firm's culture is a key aspect of this role. Building and maintaining strong relationships with attorneys, legal professionals, and business professionals will be instrumental in ensuring success in this role. POSITION DETAILS Manage team of LAA's and other support roles supporting the lawyers and other billable staff in the Los Angeles and Irvine, California offices. Ensure effective, timely and cost-efficient coordination for completion of client and administrative tasks Manage LAA assignments and staff/lawyer ratios Coordinate daily staffing, scheduling, workflow and backup/overflow support Manage staff overtime utilization Ensure available resources are being utilized and identify additional resources needed Identify opportunities for improved individual and team efficiencies Conduct thorough practice needs assessments. Develop lawyer relationships. Determine, implement and maintain optimal staffing requirements and utilization. Develop understanding of office client base and associated matters. Ensure staff are accountable to established core competencies. Work with Legal Staff and LAAs/PGAs to identify problems and develop and implement resolutions that support the needs of the business. Follow a structured approach to leading change management activities. Create actionable deliverables, communication plans, training plans, and drive stakeholder engagement Conduct regular staff meetings to review status of office operations and communicate goals and objectives. Assess staff skill levels to ensure alignment with current business needs. Develop and implement training, mentoring, development and succession plans. Advance employee relations, communication and career development. Evaluate and hire high performing staff throughout the employment life cycle. Facilitate onboarding and training. Manage workstation assignments and moves, file and on-site storage allocation. Partners with Director of Administration on strategic planning and change management projects to include research, concept design, execution, and evaluation. Work with Senior Manager and peer managers across the firm to ensure support systems for all practices are functioning optimally. Provide support, planning, and coordination of office social functions. Work on special projects and assignments as needed. The successful candidate will demonstrate: Bachelor's degree in a related field or equivalent experience 7+ years relevant work experience, preferably within a law firm environment, and 2+ years people management experience, including overseeing the work, performance, and development of a team Experience using Microsoft Office applications, including proficiency with Word. Experience with MS Project preferred Exposure to document management, accounting/billing/timekeeping systems Strong focus on client service and responsiveness; ability to work in a consultative manner Strong focus on client service and responsiveness; ability to work in a consultative manner. Ability to anticipate problems and focus on appropriate solutions while incorporating differing viewpoints. Strong negotiation skills and the ability to make persuasive arguments to move toward a common vision or goal. Ability to direct and coordinate work efforts of individuals with differing abilities and delegate work to others. Understanding of litigation legal processes and associated technologies preferred.

Are you a highly motivated and experienced leader with a passion for the plumbing industry and a proven track record of driving service excellence? We're partnering with a leading plumbing company near Santa Fe Springs to find a talented and customer-centric Service Manager. In this role, you'll be responsible for overseeing all aspects of the company's service operations, ensuring efficiency, productivity, and exceptional customer satisfaction. This is a unique opportunity to launch and grow a general plumbing service line in addition to the company's established water heater business. If you have a strong understanding of the plumbing industry, exceptional leadership skills, and a commitment to exceeding expectations, we encourage you to apply! Responsibilities: Oversee the daily operations of the service department, ensuring efficient scheduling, dispatching, and completion of service calls for both water heater and general plumbing services. Manage and mentor a team of service technicians, providing guidance, training, and support. Ensure adherence to all safety regulations and quality standards. Monitor customer satisfaction and implement strategies to enhance service delivery. Manage budgets, control costs, and optimize profitability. Collaborate with the Sales Manager and other departments to ensure seamless service operations and achieve shared goals. Resolve customer issues and complaints promptly and professionally. Drive key performance indicators (KPIs) and behaviors to achieve business objectives. Contribute to the growth and expansion of the general plumbing service line. Qualifications: Extensive experience in the plumbing industry, with a focus on water heater service and repair. Proven leadership and management skills. Excellent communication, interpersonal, and customer service skills. Strong problem-solving and decision-making abilities. A Plumbing license is preferred but not required. What We Can Do for You: Competitive Compensation: $92,000 base salary plus a 20-30% bonus potential (approximately $110,000 - $114,000 total earnings with bonus). Benefits: Standard medical insurance. 401k. Company Vehicle: Company-provided vehicle. Bi-weekly pay schedule. Growth Potential: Join a growing company with ambitious expansion plans. Supportive Environment: Benefit from a strong support structure and mentorship from the GM in San Francisco. All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. A pre-employment background check and drug test are required to be considered for this position.

Collaborative Warehouse Partner Ecosystem Development Build and manage a robust ecosystem of collaborative warehouse service partners, including recruitment, onboarding, training, and performance evaluation. Establish strategic partnerships with key logistics and warehousing providers to enhance supply chain efficiency and scalability. Operational Strategy & Process Optimization Design and implement operational strategies tailored to collaborative warehouse partners, covering SOPs, SLAs, inventory management, and cost optimization. Streamline cross-warehouse workflows (e.g., resource sharing, order fulfillment) to improve operational agility and service quality. Performance Monitoring & Data-Driven Insights Track KPIs such as inventory turnover, order accuracy, delivery timelines, and partner compliance rates. Analyze operational data to identify bottlenecks and drive continuous improvement in warehouse operations. Risk Management & Compliance Ensure collaborative warehouse partners adhere to safety protocols, regulatory standards, and company policies. Mitigate risks related to inventory discrepancies, logistics delays, or contractual disputes. Cross-Functional Coordination Collaborate with supply chain, procurement, sales, and IT teams to align warehouse operations with business needs. Facilitate seamless communication between partners and internal stakeholders (e.g., resolving capacity planning issues). Resource Allocation & Cost Efficiency Optimize shared resource utilization (e.g., storage space, labor, equipment) across collaborative warehouses. Negotiate contracts and manage budgets to achieve cost-saving targets without compromising service levels. Innovation & Technology Integration Explore advanced technologies (e.g., IoT, WMS upgrades) to enhance warehouse automation and data visibility. Promote best practices in collaborative logistics and sustainable warehouse management.

Operations Supervisor 1st or 2nd shift (Gardena, CA) -- Aerospace Manufacturer -- 100-115K + 15% Bonus Salary Expectations: -100-115K -15% Bonus -3 Weeks Vacation Keys to this role: -Have any manufacturing experience -Growth role (NEW) due to expansion of business -Previous Supervisory experience, ideally in aerospace manufacturing -Overseeing 20-30 associates Primary Duties & Responsibilities: Complies with and enforces all company safety rules and regulations. These include the use of company-provided personal protective equipment/supplies (i.e., safety glasses, hearing protection, safety shoes); maintaining a clean work area; operating equipment and using tools in a safe manner; correcting unsafe conditions or practices Effectively leads a team of employees and manages performance to set expectations. Tasks for effective performance management include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Update Daily Management board and communicate status of Dispatch list, RYG report, weekly shipment plan, Flex performance and projections during daily walk thru with management. Escalate any issues/concerns needing management support during this walk thru Schedule jobs to maximize machine and operator efficiencies and report capacity constraints to production control Achieve daily metrics including ESH, productivity, scrap, dock, sales and other significant measures Use the daily Flex tool to monitor and manage key metrics especially variable spending. Each supervisor must understand spending details on a daily basis Maintain proper staffing levels to achieve budgeted levels of performance Use the Productivity Pipeline form to update and manage cost reduction projects and report status on a weekly basis Analyze processes to improve efficiency (includes purchase of new capital equipment, planning arrangement of equipment, use of cost effective production techniques) and achieve cost reduction expectations Implement lean manufacturing methods (6S, flow, visual organization, etc.) Ensure that manufacturing documentation procedures and protocol are followed at all times Monitor scrap, yield and part efficiencies on existing programs to ensure achievement of budget Holds weekly employee communication meetings and ensures their team has an understanding of the status and future of the business Ensure machinery is at optimum repair by implementing preventative maintenance programs, assigning repair tasks and maintaining spare parts Obtain tooling, gages and other supplies needed for production prior to release of the router to machines. Implement set-up time reduction methods Train personnel in production tasks, safety requirements, teamwork and lean manufacturing principles Check quality and quantities of product runs, SPC charts, first article charts, accuracy of routers Resolve technical and administrative problems Other tasks as assigned Qualifications: Required 1 - 5 years of technical experience in a fast paced manufacturing setting is highly preferred Demonstrated leadership abilities Working knowledge of JDEdwards software, AS400/Mapcis preferred, but not required Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to work under deadline pressure. Ability to concentrate on specific objectives, while managing multiple priorities, people and functions

Job Title: Commercial HVAC Service Manager We seek an experienced Commercial HVAC Service Manager to lead our service team in Los Angeles, CA. This role is ideal for a results-driven professional with strong leadership skills and a deep understanding of commercial HVAC systems. If you thrive in a fast-paced environment, enjoy mentoring technicians, and are passionate about delivering exceptional customer service, we want to hear from you! Responsibilities Oversee and manage daily operations of the HVAC service department, ensuring efficiency and high-quality service. Lead, mentor, and support a team of skilled HVAC technicians, fostering a positive work culture. Develop and implement service strategies to improve response times, minimize downtime, and enhance customer satisfaction. Coordinate scheduling, dispatch, and resource allocation for service calls and preventive maintenance. Ensure compliance with safety regulations, industry standards, and company policies. Work closely with customers to understand their needs, provide solutions, and maintain strong relationships. Prepare budgets, manage costs, and track key performance metrics to optimize department profitability. Requirements Minimum of 5 years of experience in commercial HVAC service, with at least 2 years in a management or leadership role. Strong knowledge of commercial HVAC systems, including troubleshooting, repair, and maintenance. Proven ability to lead and develop a team while maintaining high accountability. Excellent customer service skills and the ability to build strong client relationships. Strong organizational and time-management skills, with the ability to multitask effectively. Proficiency in job scheduling software and Microsoft Office Suite. Valid driver's license and ability to travel to job sites as needed. Location & Work Environment This role is based in Los Angeles, CA, primarily in an office and field environment. The position requires regular site visits to commercial buildings and interaction with clients, technicians, and other stakeholders. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In this role, the National Service Director (“NSD”) will work closely with the Vice President (“VP”) of National Service to manage and oversees the National Service Team throughout the entire SMS territory of North America (United States, Canada and Caribbean). The main duties include overseeing and managing the delivery of the diagnostic imaging products and services, which are provided by our mother company, Shimadzu Corporation, Japan and other primary suppliers, to our customers (Healthcare institutions) through our organization including dealer partners. This includes ensuring that services are delivered efficiently, effectively and to a high standard. The NSD will design plans to meet service targets, managing the Service Team, developing and cultivating relationships with clients and evaluating service costs for potential growth. The NSD must be excellent at communicating and listening to the needs of many parties, including the Operations team, Sales team, Executive Members and ultimately Customers. This person should also be self-motivated and committed to setting and reaching service targets that increase the company's profits and boost performance. ESSENTIAL DUTIES & RESPOSNIBILITIES: include the following. Other duties may be assigned by the VP of National Service. 1. Oversee the daily operations of the service department 2. Develop and execute strategic plans for the delivery of services. 3. Create and communicate service goals and ensure that the company executives are informed on the progress of those goals. 4. Create new promotional offers and services to clients/customers 5. Evaluating key metrics to gauge the quality of customer service 6. Ensure that service standards and quality are maintained. 7. Closely monitor and develop Service Manager to improve their territories in regard to service expectation for customer satisfaction. 8. Manage customer complaints and resolve issues in a timely and satisfactory manner. 9. Monitor and report on service department performance. 10. Develop and manage service goals with the VP of National Service. 11. Provide training and guidance to the service manager or staff as needed. 12. Implement new procedures and systems to improve delivery service. 13. Manage service contracts and negotiate with suppliers and vendors. 14. Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs. 15. Understand industry-specific trends and landscapes. 16. Effectively communicate value propositions through presentations and proposals. 17. Ensure the proper update, maintenance, and funnel development of service development. 18. Perform regular audits to ensure adherence to standards and regulations. 19. Continually review and evaluate service delivery and make necessary improvements. 20. Develop and submit a monthly forecast of profitability in service dept. 21. Establishes and adjusts prices by monitoring costs, competition, supply, market size and market share 22. Maintains service staff by counseling, disciplining employees, planning, monitoring, and completing job performance evaluation. 23. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies 24. Must have the capability to become quickly and proactively involved in potential customer / channel problems to resolve issues quickly. QUALIFICATIONS: The NSD must have a wide range of skills and industry knowledge to manage their duties effectively. These skills include: 1. Proven experience of Service Management in healthcare business or Director in related industries. 2. Strong knowledge of service procedures and practices 3. Excellent leadership and managerial skills 4. Excellent communication and interpersonal skills 5. Ability to handle and resolve conflicts (internally and externally) effectively 6. Strong problem-solving abilities and attention to detail 7. Proven ability to drive the service process and adjust requirements as needed. 8. Excellent listening, negotiation and presentation skills 9. Proven ability to articulate the distinct aspects of services and products. 10. Knowledge of how to develop client-focused, differentiated and achievable solutions 11. Understanding of how to position products against competitors 12. Quick decision-making and problem-solving skills 13. Ability to educate and promote radiation safety as well as work safety 14. Understanding of regulatory compliance of medical devices, including FDA, State or local authorities EDUCATION and/or EXPERIENCE: Bachelor's degree in business, electronics, technology, electrical or related field 10-15 years of experience in related field. 5+ years of management experience. PHYSICAL DEMANDS: Approximately 50% travel required within US and occasional visit to Corporate HQ in Japan. Must have the physical capability to meet the demands of the schedule (airports, hospitals, etc.). WORK ENVIRONMENT: This role typically works in an office environment but will require visiting various service locations. Frequent attendance of trade shows also required. ADDITIONAL INFORMATION: Reporting to the VP of National Service The salary is based on the candidate's experience and qualifications, as well as market and business considerations. The pay range will be $125,000-$150,000 annually. Great benefits including sick days, vacation, matching 401k, life insurance, tuition reimbursement, medical, dental and vision plan. Solid company that has been around for 150 years. Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

1. Assist the overseas service director in formulating overseas after-sales strategy and overall service system planning, and establish a sound overseas service system according to the company's overseas after-sales business and objectives; 2. Formulate regional spare parts plan according to spare parts reserve strategy, and track the guarantee of spare parts plan; 3. Quarterly inventory of spare parts, timely handling of existing problems, timely warning of found risks; Do daily spare parts management. 4. Network planning and implementation. Responsible for the construction and operation management of overseas regional service stations, and make promotion plans according to market demand and service network development plan; Development and daily management of regional service points within the jurisdiction; 5. In order to meet market demand, build a service network, manage local service resources well, and ensure the timeliness and effectiveness of services: formulate regional service network development plans and implement them in accordance with the development plans; Make market demand arrangements to ensure that market demand is timely and effective; Do a good job in customer satisfaction management. 6. Team management: responsible for the establishment of overseas after-sales teams, personnel assessment, and the formulation and implementation of performance plans; Responsible for the team structure planning and members formation according to the overseas after-sales service department; 7. Responsible for overseas regional customer management, information management, cost management and policy research. Information management: responsible for the reception, confirmation, feedback and processing of front-end market information; 8. Responsible for other related work: regularly attend department meetings, report work status, accept work arrangements, and be responsible for the implementation progress of personal and regional responsibilities; Participate in pre-sale bid review, review agreement content, avoid project delivery risks and after-sales risk points; Complete other tasks assigned by company and department. Bachelor degree or above, with communication skills in (Chinese or Cantonese )and English ;

Legal Services Manager (Hybrid) Los Angeles, CA Jones Networking is recruiting for a Legal Services Manager for an opportunity with a Law Firm in the Los Angeles, CA area. Our client offers a competitive salary, generous health benefits package, life and disability insurance, 401(k) retirement plan and excellent work-life balance. Legal Services Manager Responsibilities: - Be able to manage Legal Assistant assignments - Be able to handle daily staffing, scheduling and workflow - Ensure coordination for completion of client as well as administrative tasks - Ensure staff are accountable to established core competencies - Conduct staff meetings to review office operations - Develop and implement any training, mentoring, development and succession plan - Facilitate onboarding and training of staff - Provide support, planning and coordination of any social functions - Work with Senior Management to ensure the support systems are functioning correctly - Work with Senior Management to plan and change any projects to include research, concept design, executive and evaluation Legal Services Manager Qualifications: - Bachelor's Degree in a related field - 7+ years relevant work experience with at least 2 years of people management experience, preferably within a law firm - Proficient with MS Office Suites, specifically Word - Experience with MS Project preferred - Experience with any document management systems - Experience with any accounting/timekeeping systems - Strong focus on client service and responsiveness - Ability to anticipate problems and focus on solutions - Strong negotiating skills - Be able to understand litigation processes - Ability to coordinate and direct work efforts of employees with differing abilities - Ability to delegate work to other Approximately $120,000 - $165,000/annually, depending on experience.

Linden Oaks is a non-profit school and therapy center serving children and young adults, ages 12 months through 40 years of age. Established in 1955, Linden Oaks has been a renowned leader in special education and disability services, supporting Southern California. Overall Purpose: Under the direction of the VP Of Admissions and Programs, the NPS Manager of Education Services will be responsible for bringing about the vision of Linden Oaks to nurture growth, inspire achievement and maximize the potential of our student's ages 5 years of age to 22 years of age through Linden Oaks non-public school special education programs. The NPS Principal will provide leadership and supervision to our TOSA, teaching staff, paraprofessional staff and other assigned personnel to ensure continued excellence. This position will be charged with oversight of curriculum, instructional quality and reporting. In addition, an emphasis will be placed on rapport with parents and school districts often through or surrounding the IEP process, parent engagement and school events. Essential Duties & Responsibilities: · Develop and oversee school wide programs to ensure excellence in instruction, application of curriculum across environments, positive behavior programs, student safety and collaboration across special education providers. · Supervises the campus daily, coordinating support services (e.g. transportation, paraprofessionals), personnel and campus visitors. · Maintains current knowledge of California Teaching Standards, common core state standards, special education legislation and the IEP process. · Creates, maintains and supervises internship programs with various universities. · Actively involved in student success, safety and achievement. · Provides training, supervision and performance management for faculty and para-educators on a monthly basis; works collaboratively with peer managers to create and deliver professional development workshops. · Serves as liaison and actively participates in the IEP process in collaboration with Program Specialist and district personnel. · Organizes, plans and supervises annual state testing, annual accreditation, graduations and other special school events as assigned. · Oversees the development of Individualized Education Programs (IEPs) which include annual goals and short-term objectives for students with exceptional needs. · Coaches special education staff in coordinating appropriate curricular resources to ensure IEP objectives are met in an organized and sequential manner. · Serve as a resource and liaison to IEP teams regarding placement considerations. · Oversees and aids in the coordination of assessments conducted by various professionals, develop effective transition plans from kindergarten level through adult transition programs, maintain educational records, write educational goals, objectives, and consultation summaries, and assist families and IEP team in determining desired student outcomes. · Oversees and aids in preparation of mandated or necessary reports in the Special Education area. · Works with department heads (supervisors) to maintain assessment instruments and processes for students with exceptional needs. · Provide technical support and follow-up to program staff. · Assists as a resource specialist for Special Education staff. · Oversees the collaborative design, pilot, and evaluate innovative professional learning opportunities for Special Education staff, including but not limited to face-to-face workshops, keynote presentations, classroom observations, virtual trainings, and school site visits. · Oversees the design, pilot, and evaluate innovative professional learning materials (at the resource, activity, and workshop level). · In-house professional development with regard to IEP development · Analyze and interpret instructional and behavioral data to monitor student progress. Respond to emergency situations involving students and student behavior. · Establish and maintain effective working relationships with staff, districts, and parents. Respond to questions, inquiries, and concerns. Mediate and resolve conflicts in a positive manner. · Assists the VP of Admissions and Programs in preparing and creating clear and concise procedures, correspondence, reports, and other written materials. · Other responsibilities as needed to collaboratively support Linden Oaks staff, students, and families. Relationships/Contacts: Supervises TOSA, Teachers, Sub Teachers, Instructors, and Administrative Assistants. Additional Dimensions: Ensure service levels are communicated to accounting office following individual services. Must be able to communicate clearly and concisely, both orally and in writing. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind work assignments. This position is classified as exempt, meaning more than 50% of the employee's time is spent performing exempt job duties consistent with this job description. If the employee finds the actual job duties change from those described herein so the employee is not performing exempt duties more than 50% of the time, the employee must immediately inform management. Qualification Requirements: Bachelor's Degree in Special Education, Psychology, Social Services, or related field A minimum of 3 years' experience in special education or working with individuals with disabilities At least 1 year of supervisory experience Mod/severe cleared CTC credential Valid Driver's License Excellent clinical, interpersonal, and writing skills Thorough knowledge of Intellectual Disabilities Field and Best Practices Physical Demands: Standing 70%, sitting 30%, walking 40%, lifting 50%, computer use 80%, bending 50%, stooping 50%, lifting up to 50lbs, ability to implement CPR and crisis intervention/de-escalation training at all times. Work Environment: Must work on multiple, concurrent tasks with frequent interruptions, interact successfully with various groups of people encountered in the course of work day. Office environment is fast paced with high pressure. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Angeles Academy of Music, the largest music academy in Los Angeles, is currently seeking a full-time Front Desk Sales Supervisor to support our locations in West Los Angeles. Compensation: - $27-$30 per hour, with additional commission on net sales - Medical, dental, and vision plans Requirements: 1. Sales proficiency, with a track record of meeting targets 2. Bachelor's degree in Business Administration preferred, but not required. 3. Strong customer service skills, team supervision experience, and administrative abilities 4. Ability to multitask and thrive in a fast-paced environment 5. Excellent interpersonal skills, particularly with children and adults 6. Exceptional memory and phone etiquette 7. Background in hospitality. 8. No background in music is necessary/ required. Position Details: - Immediate start - Proficiency in technology, Google docs, sheets, Canva and excel experience is also a plus. - Must have reliable transportation - Ability to work independently - Some flexibility to work evenings and weekends. Current Schedule Opening: 4 days per week, weekdays, 12:30-9 p.m. Weekends, 8:45-5:30 p.m. Must be able to work weekends. Exact 4 day schedule TBD. Once set, days are relatively permanent, 5th day may frequently be possible to cover other staff. Job Duties: 1. Sales: - Achieving academy's sales targets - followup with potential clients via phone to promote our programs - Register clients and completing student onboarding. 2. Customer Service and Administration: - Promptly answer customers phone calls and emails - Document requests and followup diligently to complete client requests. - Opening/closing/cleaning facilities - Supervising instructors to ensure highest quality operations. Education and Experience: - Bachelor's degree required, business or hospitality preferred - Sales, management, customer service experience is a plus - Front desk, restaurant and hospitality experience is a plus Ideal Background: - Front desk, for spa, a hotel, vet, dentist, bank teller, waiter, waitress, restaurant/ hospitality worker, retail salesperson. Additional Information: - Work locations: Tarzana and/or West Los Angeles - Billing responsibilities - Applicants must email resumes; no phone calls or drop-ins accepted ANY PHONE CALLS OR EMAILS TO THE BUSINESS WILL AUTOMATICALLY DISQUALIFY THE CANIDATE Ideal Candidate Traits: Confident sales skills Dependable and reliable People-oriented and adaptable Detail-oriented and achievement-driven Autonomous Thrives in high-pressure environments Benefit Conditions: - Waiting period may apply - Full-time employees only eligible Keywords Hospitality, Front desk, Management, Sales, Supervisor Job Type: Full-time Pay: $27.00 - $30.00 per hour Expected hours: 32 - 40 per week Benefits: Dental insurance Employee discount Health insurance Vision insurance Schedule: 8 hour shift Night shift Weekends as needed Supplemental pay types: Bonus opportunities Education: Bachelor's (Required) Experience: Sales: 2 years (Required) Work Location: In person

S&Co is looking for an Account Supervisor who is energetic and creative, has great media relationships and excellent writing skills to manage key accounts. In addition, this candidate must have an understanding of a strategic approach, deliver valuable earned press coverage, show professional client management skills, and be passionate about the brands, experts, and clients with whom we work. Our clients are in the healthy, active living category, including health and wellness, beauty, fitness and sports, lifestyle, and natural foods. Book PR experience is a plus. This position will work on brands and experts/individuals, so a combination of personal PR and brand/CPG experience is desired. The AS must have a wide range of established media relationships and be a self-starter and a great networker. Responsibilities: Work with Account Directors/VP in the development and execution of communications strategies and plans Draft press releases and pitches; pursue timely press opportunities and proactive outreach to support Agency clients, brands, and individuals Secure top-tier media coverage, including profile and product placement and pivot strategy and tactics when necessary Serve as client lead, managing day-to-day aspects of key accounts, including press outreach, activations and partnerships, and ongoing account support/admin Oversee/manage support team for mailings/product launch timelines, execution of PR plans, developing media lists and status reports Organize media-driven events and media tours (desksides) Write public relations materials: press releases, media alerts, bios, fact sheets, product briefs, etc. Negotiate and manage influencer contracts and relationships Develop and manage client budgets (e.g., event, travel) Manage and develop junior team members and interns Attributes: Strong communication skills, both written and spoken A creative, out-of-the-box thinker with a strategic mindset Solid media relationships across categories (health and wellness, beauty, business, sports, lifestyle, etc.) Social media savvy with an understanding of how PR and digital work hand-in-hand Proactive, great multi-tasker and self-starter Works efficiently and has exceptional ability to manage multiple projects and meet tight deadlines Charismatic, high-energy and team-player Appreciation for brands and personalities that promote healthy/active living Experience working with influencers and an understanding of influencer and affiliate networks and opportunities A pulse on the broader marketplace (health and wellness, women's empowerment, sports, entrepreneurship, entertainment) for partnership and event sponsorship/sampling opportunities Experience: 6-8 years of agency or in-house PR experience

Front Desk Supervisor - Sales-Focused Are you a sales-driven professional with a passion for beauty, wellness, and delivering exceptional client experiences? TUbeauty Med Spa is looking for a Front Desk Supervisor to lead our front-of-house operations with a strong focus on sales performance. This is your opportunity to join a high-end medical spa where your ability to connect with clients and drive revenue will directly contribute to our growth and success. About Us At TUbeauty Med Spa, we specialize in customized aesthetic and wellness treatments including injectables, advanced skincare, IV drips, and more. Our mission is to deliver transformative results through expert care and a luxurious client experience in a serene, welcoming environment. What You'll Do As the Front Desk Supervisor, your primary focus will be on generating revenue through product and service sales, while leading the front desk team and ensuring an exceptional client journey. Sales Leadership (Primary Responsibility): • Educate clients on services and skincare products, recommending personalized solutions. • Consistently meet or exceed individual and team sales goals for products and treatments. • Upsell and cross-sell based on client needs, treatment plans, and promotional opportunities. • Track sales metrics and work with management to develop strategies that drive revenue. • Stay up to date on treatment offerings, product lines, and sales techniques. Client Experience: • Greet all clients with professionalism, warmth, and enthusiasm. • Anticipate client needs to enhance their visit and encourage repeat business. • Ensure a five-star experience from check-in to check-out. Team & Operations Oversight: • Train, motivate, and support front desk staff with a focus on client service and sales performance. • Manage scheduling to maximize provider productivity and client satisfaction. • Oversee POS transactions, inventory of retail products, and front desk procedures. • Serve as the first point of contact for client concerns and escalate as needed. Who You Are • Sales-Oriented: Proven track record of meeting or exceeding sales goals in a spa, beauty, or retail setting. • Experienced: At least 2 years in a customer-facing role, ideally in a medical spa, luxury wellness, or retail sales environment. • Professional & Personable: Polished, confident, and skilled in building rapport and trust with clients. • Organized: Strong multitasking and time management skills with attention to detail. • Leader: Experience coaching or supervising a small team with a positive, hands-on approach. Why Join TUbeauty Med Spa? • Competitive hourly pay + commission/bonus structure based on performance. • Employee discounts on services and retail products. • Opportunity to be a key player in a growing, luxury brand. • Supportive, team-driven culture with room for growth. Ready to thrive in a sales-forward role while helping clients feel their best? We'd love to meet you.

We are seeking a Regional Field Service Manager to oversee service operations across the Western U.S. This role is ideal for an experienced water heater/boiler technician or a seasoned plumber looking for a new challenge. The position requires strong knowledge of state and national plumbing codes and the ability to manage field service operations while supporting customers and service providers. Responsibilities: Provide technical support and on-site service for water heating systems. Conduct customer site visits to troubleshoot and resolve issues. Train and manage contracted service providers. Ensure compliance with state and national plumbing codes. Work closely with sales, engineering, and quality teams to address product concerns. Handle service-related complaints and resolve warranty claims. Maintain relationships with reps and provide guidance on company policies. Travel extensively across NM, AZ, CA, CO, ID, UT, NV, WY, MT, WA, and OR. Qualifications: 5+ years of experience servicing water heaters/boilers or a strong plumbing background. Knowledge of plumbing codes (state and national regulations). Experience with HVAC, mechanical, and electrical systems is a plus. Trade certifications such as Certified Quality Engineer, EPA608, NATE preferred. Proficiency with Microsoft Office, SalesForce, and SAP. Strong problem-solving and customer service skills. Ability to work independently and manage multiple tasks efficiently. If you're an experienced technician or plumber ready to take the next step into field service management, we want to hear from you! Salary: $100K - $110K + bonus. To apply, please send your resume and cover letter highlighting your relevant experience to Alissa at **********************. Only shortlisted candidates will be contacted. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************** The Company will consider qualified applicants with arrest and conviction records.

Mission Linen Supply has immediate opportunities for our Management Trainee in state-of-the-art operating plants in California and Arizona. Service Management Trainee will learn to provide leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), ensuring unsurpassed customer satisfaction and pushing the team to achieve operational goals. RELOCATION REQUIRED: All candidates must be willing to relocate during or after training to manage their own team within the first 3 years of the career to qualify for the program. Management Trainee base salary is $68,640 - depending on experience. The starting salary is based on education, experience, other qualifications, and location of assignment. We are seeking hard working, motivated, and energetic individuals to work for a great company! Mission's culture provides employees a professional, safe and positive work environment with numerous opportunities for growth and success. BENEFITS: If you are seeking full-time employment with full benefits including; health insurance (medical, dental, vision), a retirement savings program, paid time off (sick, holiday, vacation) and MORE apply today. Qualified candidates will have excellent customer service skills, strong business acumen, and the ability to provide effective leadership. Requires a thorough understanding of the products and services provided by Mission, an excellent work ethic, a high level of organization, and computer literacy. Directs efforts designed to maximize new business accounts, further the penetration of existing accounts, and is responsible for account retention. Management Trainees will participate in a hands-on, well-structured management-training program. This program is to develop your skills in our industry and provide a well-structured understanding of the day-to-day life of our Managers. This program is designed to place high-potential managers on a thorough but fast track for future leadership opportunities as we continue to grow and build for the future at Mission. Once you complete the program you will be promoted to a Management position leading your own team. Why settle for a job when you can have a career at Mission Linen Supply! Our 30 Week Training Program: Combines a series of rotations in various departments with the purpose of preparing the trainee for what area best matches your interest, skills and abilities. All along the way you'll have the support of senior management, complete progress reports, and participate in company-sponsored management development workshops. You'll be part of a management career track which includes opportunities for growth into key management positions throughout the Company. Qualified candidates: Will have the education and experience that demonstrate intelligence, commitment, and a willingness to learn - all necessary to succeed at Mission. Will have the drive and desire to learn all aspects of our business and be able to make a difference. While previous industry experience is not required, we look for someone with demonstrated leadership potential, and a strong business and customer orientation. A college degree is highly desired and military experience is welcomed. 3-5 years experience in a management role. The ability to relocate upon completion to other states is important for career growth. Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers ‘needs while providing environmentally friendly goods and services. Mission Linen Supply is an Equal Opportunity Employer (EEO), Affirmative Action Plan (AAP), VEVRAA Protected Veterans, Federal Contractor and Worker with Disabilities employer. Mission Linen Supply is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, active duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Worker with Disabilities needing assistance applying please feel free to call HR Office at ************. To be considered for employment with Mission Linen Supply, you will need to apply online at missionlinen.com, select careers and apply for the position you are interested in. We will review your qualifications and will contact you via email or phone if you are selected for an interview.

Job Details RANCHO CUCAMONGA, CA $56,902.00 - $70,628.00 Salary/year Description Are you looking for a role where your leadership and technical skills can truly shine? By collaborating with the Service Manager, Field Technicians, and Help Desk, you'll be instrumental in helping our team achieve continued success! Purpose: This role supports AIS's purpose of providing technology that works for our clients and revolutionizes their business while providing service they'll fall in love with. Major Goals: Assist Service Manager (SM) in improving both the mechanical and electrical troubleshooting abilities of the field service technicians in addition to coaching and developing technicians following the BQC Philosophies. Conducting regular check-in meetings with assigned technicians, providing reports and evaluations to the SM, and ensuring technicians perform proper maintenance on equipment. Ensuring all customer concerns are addressed promptly and effectively, helping to maintain high service standards. Job Functions: The Field Service Supervisor is a key leader within our service team. This role involves upholding our values, overseeing technician performance, coaching and developing technicians, and ensuring smooth maintenance and repair operations. Daily Responsibilities Include: Provide weekly updates on any outstanding customer issues. Conduct check-in meetings with assigned technicians-this may mean traveling to each technician site as needed. Collaborate with the Service Manager to advance technicians' mechanical and electrical troubleshooting skills. Deliver timely reports to the Service Manager. Perform 1 to 2 monthly inspections on all technicians. Ensure all necessary paperwork is completed and submitted. Participate in monthly one-on-one meetings to discuss BEI. Assist technicians with challenging machines or customer-related issues. Carry out daily service tasks as needed, including emergency situations. Work with the Service Manager to assess the progress of technicians and support their career and training development. Collaborate closely with the Service Manager to meet productivity goals and implement improvements as necessary. Perform other duties as assigned. Who we are: AIS is a Premier IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California. AIS's Core Values: We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW. This is aligned with the AIS Mission Statement: Our mission as a Company is to Exceed our customers' expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies, and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community, and each other. We offer a comprehensive benefits package including medical, dental, vision, life, 401(k) Savings Plan with company match, PTO program that includes vacation time, personal time, and volunteer time off. We offer recognition programs and incentive travel rewards. Company sponsored events, team building events as well as a robust Leadership Development Program. AIS is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Qualifications Knowledge and Skills Requirements: Advanced Proficiency: Candidates must possess advanced skills in all areas of the job. Task Performance: Must confidently and professionally complete all assigned tasks. Technical Training: Candidates should be fully trained on Kyocera, Xerox, and HP products, including knowledge of connectivity. Alternatively, substantial prior field experience may qualify a candidate for this position. Professionalism: Always maintain a high level of professionalism; employees will be held to the highest standards in their interactions with peers and clients. Leadership: Must lead by example and uphold the organizational culture and core values Reporting Duties: The Field Service Supervisor is responsible for providing reports and feedback to the Service Manager regarding Field Service Technicians, including conducting field assessments and evaluations. Disciplinary Action: Handle and make recommendations regarding disciplinary actions for technicians as needed, ensuring adherence to company policies and standards. KPI Oversight: Monitor and evaluate technician performance to ensure they meet key performance indicators (KPIs) and measurable outcomes, providing guidance and support as necessary. Compensation: The salary range for this role is $56,902 to $70,628. The exact compensation will be determined based on the geographic location where the FSS will be based. The pay will be adjusted to ensure it aligns with the market conditions in that area.

div class="job__description body"divp The strong HVAC Service Field Supervisor/strong requires a highly technical, experienced residential technician to our team of sales professionalsstrong./strong The successful candidate must have experience with maintenance of residential HVAC systems and general price quotes. Excellent “tune- up” experience, sales driven problem-solving abilities, and exceptional customer service are rewarded with competitive pay, commissions and bonuses!!/p pCome be part of of a Winning Team - a #1 Industry Leader in Residential Air Conditioning -/p pEarn Top Pay for your performance!!/p pstrong Key Responsibilities:/strong/p ul li Verify and confirm Service amp; Maintenance Technicians are providing our customers with a consistent WOW precision tune-up and professional cleaning./li li Ensures department sales goals are being met, mentoring a team of HVAC Service Technicians/li li Repairs heating and air conditioning systems and related equipment (e.g. unit heaters, pumps, safety controls, etc.) for the purpose of providing residents with comfort./li li Maintains tools, supplies, and/or equipment (e.g., torches, cutters, drills, test equipment, sheet metal, filters, control components, gaskets, seals, etc.) to ensure safe operating condition./li li Conducts amp; Participates pre-season tune up training prior to the club membership drop./li li Coordinates with the Dispatch Department to assist with any issues on recent service calls and ensures each call is being completed beyond the client's satisfaction./li /ul pstrong Qualifications:/strong/p ul listrong /strong Strong communication and customer service skills/li li Ability to work with a high degree of integrity and promote a positive company image./li li Analytical, Focused on Quality, and Results-driven./li li Ability to understand and follow oral and written directions./li li Excel within a team environment and willing to support all areas of our business./li li Satisfactory passing of mandatory pre-employment drug screen and background check/li li Valid driver's license, with minimal DMV infractions./li /ul pstrong Physical Requirements:/strong/p ul li The principal duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain./li li Required to work in outside weather conditions, including heat, cold, and temperature swings, for extended periods of time./li li Requires concentration and attention to detail; requires a high level of organizational and prioritization skills./li li Standing up to 8 hours per day; Walking up to 8 hours per day on uneven, difficult terrain./li li Occasional heavy manual labor to include lifting and carrying up to 50 pounds./li li Regular and repetitive grasping, gripping, reaching, bending, stooping, crouching, climbing, squatting, kneeling, and working overhead./li li Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus./li li Expressing or exchanging ideas by means of the spoken word to impart oral information to others and to convey detailed spoken instructions accurately, loudly, or quickly./li li The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, or alarms)./li li May work in closed or cramped spaces on occasion./li /ul pstrong Benefits:/strong/p ul li Company Truck amp; Gas Card/li li Company Uniforms amp; Dry-Cleaning Service/li li Company Cellphone amp; iPad/li li Medical, Dental, Vision Benefits/li li 401K w/ Company Match/li li Vacation Pay/li li Life Insurance/li /ul p#SCCP/p/divdiv class="job__pay-ranges"div class="pay-range"p class="body body--medium"Pay Range/pp class="body"$75,000 - $85,000 USD/p/div/divdivpstrong About Service Champions:/strong/p pA career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them./p pYou can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service./p p/p pem We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. /em/p p/p/div/div

About Us Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer's relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. Job Description: The Service Center Supervisor is responsible for overseeing the day-to-day operations of the service center, ensuring efficient workflow, and delivering outstanding customer service. This role involves supervising Technical Support and Dispatch staff, maintaining quality standards, resolving escalations, and actively contributing to process improvements. The ideal candidate will possess strong leadership, problem-solving, and organizational skills. What you'll do: Key Responsibilities * Monitor Dispatch performance metrics, such as response times, data accuracy, efficient routing, and quick turnaround on service tasks. * Maintain open lines of communication between the dispatch team, service center staff, and external stakeholders to promptly address scheduling or logistical challenges. * Help develop and manage dispatch schedules to ensure coverage for all service calls * Supervise, train, and mentor service center staff, including performance evaluations, goal setting, and ongoing feedback. * Monitor team performance and productivity, identifying areas for improvement and implementing strategies to enhance efficiency. * Supervise daily operations including intake, ticketing, repairs, and customer service interactions * Manage escalated customer inquiries, complaints, and service issues promptly and effectively. * Implement strategies to improve customer satisfaction, reduce wait times, and enhance overall service quality. * Monitor key performance indicators (KPIs) related to customer service and operational efficiency, and take corrective actions as needed. * Ensure timely completion of service requests, adherence to established procedures, and compliance with company standards and policies. * Maintain accurate records of customer interactions, and services provided. * Collaborate with management and cross-functional teams to develop and implement best practices and streamline workflows. * Develop and maintain standard operating procedures (SOPs), ensuring consistent, high-quality customer experience. * Prepare regular reports on key performance indicators (KPIs), service metrics, dispatch metrics, presenting findings and recommendations to senior leadership. * Prepare and present regular performance reports to management, highlighting successes, challenges, and proposed solutions. * Maintain accurate documentation of staff performance, customer feedback, and operational processes. * Track and analyze data to anticipate trends and proactively address potential service issues or bottlenecks. What you need to know: Experience/Skills/Education Preferred: * Bachelor's degree in Business Administration, Operations Management, or a related field. * 2-4 years of experience in a supervisory or team lead role within a service center, call center, or similar customer-focused environment. * Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). * Proven ability to inspire and motivate a team, ensuring a high-performance culture. Strong organizational skills, with the ability to balance multiple priorities and meet deadlines under pressure. * Commitment to delivering exceptional customer service and maintaining high satisfaction levels. * Excellent verbal and written communication skills for effective team coordination and customer interactions. * Adept at identifying issues and implementing solutions to enhance operational efficiency. * Proficiency in using customer relationship management (CRM) systems, ticketing software, or related tools. * Fast-paced service center setting, where priorities can shift quickly. * May require occasional extended or irregular hours to meet operational needs. * Ability to stand or sit for extended periods, as well as occasional lifting of items weighing up to 30 pounds. What else can you expect with HydraFacial? PERKS! We proudly offer full health benefits, that's medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an a 401(K) plan with an Employer Match. Every person here is a key player in our success. We are firm believers in making the little things count each day so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. We mean it when we say you'll LOVE this role. (Base Salary Pay Range: $69,000 - $74,000/annually) An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of BeautyHealth's total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us! Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities. Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.