Customer Service Fundamentals Career Training Opportunity
Service Specialist Job In Miami, FL
"Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, American Express, or JPMorgan Chase among many other leading organizations in the Miami area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year."
PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Miami, FL-33134
Customer Relationship Specialist
Service Specialist Job In Tampa, FL
Enhance Connections: Customer Relationship Specialist Wanted!
Are you skilled at building strong relationships and ensuring customer satisfaction?
We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.
Responsibilities
Develop and maintain strong relationships with key clients and customers
Serve as the main point of contact for customer inquiries
Identify opportunities to upsell and cross-sell products or services
Coordinate with internal teams to fulfill customer needs
Participate in team workshops and career development initiatives
Monitor customer satisfaction and implement improvement strategies
Qualifications
Excellent communication and interpersonal skills
Proven ability to build and maintain professional relationships
Strong problem-solving and negotiation abilities
Proficiency in CRM software and MS Office Suite
Bachelor's degree in Business, Marketing, or related field
Previous experience in customer relations or account management
Benefits
Career advancement and professional development programs
Collaborative team environment focused on customer success
Access to workshops and continuous learning opportunities
Ready to make an impact as a Customer Relationship Specialist? Apply today!
Customer Service Representative
Service Specialist Job In Clearwater, FL
Our values start with our people, join a team that values you!
We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
Maintains a professional appearance and adheres to the Company's dress code at all times.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries
Retail
Client Services Representative
Service Specialist Job In Palm Beach, FL
Our client is seeking a Client Service Representative to join their team! This role is located in Palm Beach, FL.
Execute and/or submit client account servicing requests within appropriate time frames, including but not limited to submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues
Handle paying and receiving activities, including cash transactions and daily balancing activities
Fully understand and adhere to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet
Develop a strong understanding of required steps involved with each request, communicating with relationship management and NCSS teams as appropriate to obtain necessary information to properly execute the requested activity
Maintain a strong understanding of policies and procedures and addresses the requirements of each activity in a timely fashion and in strict adherence with the company and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management
Develop a strong knowledge of the various business applications critical to client and account servicing, including on-line tools and seeks to expand knowledge of the latest enhancements to company partner and client technology and/or systems in order to maintain highest standards of servicing
Assist with maintenance and servicing of Safe Deposit Boxes in offices where available
Desired Skills/Experience:
2+ years of related experience
Knowledge of federal regulation, banking guidelines, banking operations, products and services, acquired through related work experience is preferred
Strong client service skills, problem solving, and organizational skills are required to identify, research and/or resolve requests
Ability to think critically and to work well independently and as part of a team
Strong verbal and written communication skills.
Benefits:
Medical, Dental, & Vision Insurance Plans
401K offered
$12.72 - $18.17 (est. hourly rate)
Client Services Associate
Service Specialist Job In Lake Mary, FL
Title: Client Services Officer
Company: Reputable Financial Services Organization
Pay Rate: $22/HR
Duration: 6 month contract to hire
Environment: Hybrid, 3 days a week onsite
Required Skills & Experience
• 1+ years of experience within clients services from banking
• Experience working with wire payments, ACH payments, etc.
• Ability to collaborate in meetings and provide strong communication
• Strong customer service skills - willing to chase down answers and find solutions for their client
• Microsoft Office (specifically Excel)
Nice to Have Skills & Experience
• FX experience knowledge
• Spanish or Portuguese speaking
• CRM experience (specifically Microsoft Dynamics)
• Bachelor's Degree
Job Description
One of Insight Global's top banking clients is looking for a Client Services Officer to sit on site 3 days a week in Pittsburgh, PA or Lake Mary, FL. This person will join the Client Service team within the Treasury Services department of the bank. The Client Service team supports external clients to resolve the most complex day-to-day issues and leverages the appropriate resources to resolve their inquiries. The CSO will act as the main point of contact for the client and will be responsible for client retention and de-escalating / resolving any client issues that arise via email and phone. They will also be responsible for supporting the Sr. CSO's, helping offboard clients, sitting in on client meetings, and partnering with internal teams to gain information or guidance on how to resolve client issues. This role will be fast paced and needs a candidate who is passionate about customer service, enjoys multitasking, learning operational flows of resolving client inquiries, and comfortable advocating for their clients. This person will need to be flexible working 8 hours a day between the hours of 8am - 7pm EST. Some main responsibilities may include:
• Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication.
• Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention
• Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements
• Develop a firm understanding of all standards (policies/procedures) & Client Service tools/systems
• Acquire and utilize knowledge of core Treasury Services product suite and associated operational flows to appropriately address client inquires
Exact compensation may vary based on several factors, including skills, experience, and education.
Healthcare benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, financial protection benefits, as well as HSA, FSA, and DCFSA account options. 401k retirement account access is offered starting on the 90th day with employer matching after one year of service. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Process Operations Specialist
Service Specialist Job In Jacksonville, FL
Our client is seeking a process operations specialist to support the manufacturing process for the development of chemical products that are used in a plethora of industries and distributed internationally. This role will allow you to interface with process, product, and maintenance groups to support a safe and efficient manufacturing operation.
Required Education/Experience:
Minimum of HS diploma with at least 5 years of experience in a relevant operations or manufacturing environment that supports the fabrication or production process
Experience utilizing standard operating procedures and environmental analysis tools to adequately monitor production process.
Gather data from production process to make adjustments to manufacturing process equipment to maintain the quality of material and product volume according to daily schedule.
Accurately log operations procedures to account for trends during production process to maintain safe, efficient, and environmentally compliant.
Interface interdepartmentally to effectively gather imperative real-time information during production and to make require adjustments to process equipment
Preferred Education/Experience:
Associates of Science degree in chemistry, manufacturing, or engineering with 3 years of experience in a manufacturing environment
Experience supporting regulated environments in water/waste water, environmental, food & drug, or hazardous materials
Utilization of process control systems to monitor and analyze production operations
In accordance to change management standards conduct troubleshooting and corrective action to make recommendations when alterations to standard operation process are required
Customer Service Representative
Service Specialist Job In Fort Myers, FL
Client Service Representative
Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm in Fort Myers, FL is seeking to add a Client Service Representative to our team!
The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business.
Job Description:
The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery.
Key Skills:
Strong organizational skills
Excellent communication; written and verbal
Attention to detail and accuracy
Proactive management style and consistent follow-through
Active Listening and Decision Making
Minimum Requirements:
Finance/associate's degree preferred
Financial Industry experience preferred
Experience with MS Office Suite and the ability to learn new software quickly
CRM experience
Responsibilities:
This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include:
Client Service
Assisting clients with overall maintenance of annuity accounts
Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc.
Filing death claims for deceased clients.
Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim.
Keeping databases updated with closed accounts, portfolio values, and general information.
Helping clients with online registrations for accessing accounts via Orien or directly through company website.
Respond to incoming and outgoing client inquiries by phone and email requests.
Running annual RMD report for eligible clients; ensuring required distributions are taken.
Act as liaison between clients and financial advisors when needed.
Meeting with clients if necessary.
Balance Sheet, completion, and Appointment Prep
Assign task provided by advisor dictations to staff
Administrative/ Misc.
Attend educational seminars and client events
Assist in training and development
Back Up for client operations specialist
Ensure all scheduled appointments are readily prepared for each financial advisor
Database maintenance
Hours
M-F 9am-5pm
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Basic Life Insurance
401(k)
PTO
Salary
To be discussed by the firm
Presented by Advisor Employee Services Thank you for your interest in the Client Service Representative role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Client Success Associate
Service Specialist Job In Tampa, FL
Are you passionate about building relationships and helping clients achieve their goals? Do you thrive in a role where your work directly impacts customer satisfaction and business success? If you're ready to take your career to the next level, we want you as our next Client Success Associate!
In this role, you'll be the trusted partner for our clients, ensuring they get the most out of our products and services. Your ability to listen, problem-solve, and deliver exceptional support will make you a key player in our success.
What You'll Do:
Build and nurture relationships with clients, understanding their needs and goals.
Proactively guide clients on how to use our products and services to achieve success.
Address client concerns and troubleshoot issues with speed and care.
Monitor client accounts to identify opportunities for growth and improvement.
Collaborate with internal teams to ensure a seamless client experience.
What We're Looking For:
A client-first mindset with a passion for helping others succeed.
Strong communication and interpersonal skills, with a knack for building trust.
A problem-solving attitude and the ability to think on your feet.
Strong organizational skills and the ability to manage multiple priorities.
A positive, proactive attitude and a willingness to go the extra mile.
Why You'll Love This Role:
You'll play a key role in driving client satisfaction and business growth.
You'll work in a collaborative, supportive environment where your contributions are valued.
Every day brings new challenges and opportunities to learn, grow, and make an impact.
If you're ready to bring your passion for client success to a role where you can thrive, we want to hear from you! Apply now and let's achieve great things together.
Customer Care Coordinator
Service Specialist Job In Panama City, FL
The primary purpose of the Customer CARE Representative is to serve as the dedicated liaison between Comfort Systems USA and its customers, ensuring a seamless and positive customer experience. This role is focused on building and maintaining strong, long-term relationships with clients, understanding their needs, and delivering solutions that drive customer satisfaction and retention. The Customer CARE Representative is responsible for implementing strategies that enhance customer loyalty, addressing concerns promptly, and identifying opportunities for account growth, ultimately contributing to the overall success and reputation of the company.
Position Scope:
Act as the primary point of contact between the company and the customer, facilitating communication and ensuring a seamless customer experience.
Develop and maintain strong, long-term relationships with key accounts, ensuring a deep understanding of their needs and preferences.
Implement strategies to retain customers, addressing any issues or concerns promptly and effectively.
Work with local service team to set Monthly, Quarterly, and Semi-Annual customer meetings to review a consistent set of service inquiry questions.
Gather customer feedback by completing customer care surveys and provide to Service Managers and Admin
Represent customers at divisional Comfort Systems USA, Southeast renewal meetings.
Attend cross-divisional renewal meetings on cross-divisional accounts as needed.
Attend new customer Kick-Off meetings both internally and with the customer with the Business Development Representative and designated members of the service/management team.
Create/update asset lists (with repairs/replacement data) for customer budgeting conversations
Focus on renewing and up-selling maintenance contracts with customers.
Prepare financial data for potential comprehensive upsell potential.
Notify Business Development Representative of equipment additions, comprehensive coverage upsells, and contract increases for pricing.
Notify Project Sales Representative of project needs and pricing.
Qualifications:
To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required of a Business Development Representative. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
Abilities:
read, analyze, and interpret information
write reports and business correspondence
effectively present information and respond to questions from internal and external clients
ability to identify customer's needs and translate into sales opportunities
problem solve
adapt to individual and team work environment
proficiency of Microsoft Office products
Valid driver's license
Flexibility to work overtime and weekends (as needed)
Professional appearance
Strong interpersonal skills, achievement oriented, self-motivated, and organized
Overnight travel
Compensation
Annual Salary $50,000/year
Renewal commission on existing contract base
Vehicle Allowance + mileage
Phone allowance
Company credit card
Company supplied laptop computer
Comprehensive Benefits
Medical, Vision, Dental
Paid holiday and vacation
401(k) Plan with a corporate match and multiple investment options
Training and Development Programs
Employee discount programs
Company-paid and voluntary life insurance
Company-paid and voluntary accidental death & dismemberment (AD&D)
Company-paid short-term disability
Vehicle discount purchase programs
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Comfort Systems USA (Southeast), Inc. is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.
Sales Account Specialist
Service Specialist Job In Fort Lauderdale, FL
with a strong culture, high paying salary
combined with bonuses and a slew of employee benefits.
Empire Medical Training is the leading educational seminar provider to physicians, nurses, and other licensed healthcare professionals. With 25 years providing accredited training seminars and certification programs throughout the United States, Empire continues to shape the Aesthetics, Anti-Aging, and Pain Management fields through innovation, a full curriculum of 52+ workshops, and a faculty comprised of the most renowned medical professionals in the medical community.
Empire offers a full curriculum of hands-on training workshops in Aesthetics, Anti-Aging, Pain
Management, Business, Marketing, and more. Empire also offers online to supplement CME requirements.
Our customers are healthcare professionals interested in learning specialized techniques to
maximize their earning potential and their procedural skills. Some examples of the procedures
taught include performing Botox injections, using Lasers, and performing epidural injections. The training programs are conducted either through live hands-on workshops offered at hotels around the country or virtually.
Job Description:
An exciting opportunity for sales professionals who are seeking a challenge and want to grow professionally and financially. Employees in this position will be responsible for managing a portfolio of assigned customers. They will also focus on developing new business from existing clients and actively seeking new sales opportunities to drive revenue for the organization.
Deliverables and Responsibilities:
Full-time IN-OFFICE, Monday through Friday, with a 40-hour workweek and one Saturday a month
Working in Fort Lauderdale, alongside other account managers and a full team of educational professionals
Handle inbound calls from our customer base of Physicians and Nurses interested in attending educational seminars
NO COLD CALLS needed as company is 26 years established
Leads come from Website base that attracts over 5000 visitors per day
Position entails speaking with clients on the phone, outbound calls and communicating with them by email and other means
In addition to acquiring new customers, each Inside Sales associate will support our client base by answering questions and helping them prepare for upcoming training events
Qualifications (Education, Experience and Skills)
Minimum 3 years' experience working as a sales or account executive, preferably with professionals such as Physicians and Nurses
Extensive experience in sales preferably with professionals such as Physicians and Nurses
Experience working with customer CRM is important as working with a CRM is an integral part of the position (examples include SalesForce, Zoho, HubSpot, and MS Office)
Health Care background is a plus
We are seeking exceptional individuals to join our team and support our growth! If you are interested in helping others, possess high energy while speaking on the phone, and find excitement in sales and problem-solving, this opportunity is perfect for you.
Job Type: Full-time
Salary: Range $50,000.00 - $90,000.00 strong commission and bonus schedule, The average inside sales associate generates over $80,000, and, if you are a strong sales executive the potential to earn over $100,000 is very possible. In addition, there are pathways for growth in every position available through Empire Medical Training!
If you are not generating at least this minimum, you are not actively engaging customers and selling.
Benefits:
Fun environment & strong culture
401(k)
401 (k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift (9am - 6pm) IN OFFICE
Day shift
Monday to Friday
Weekend availability
Supplemental pay types:
Bonus pay
Commission pay
Ability to commute/relocate:
Fort Lauderdale, FL 33306: Reliably commute or planning to relocate before starting work (Required)
Background checks and reference checks will be performed. The company is a medium-sized firm with a 15% market share.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Customer Service Representative (Benefits/401K)
Service Specialist Job In West Palm Beach, FL
Job Title: Customer Service Representative (Benefits/HR)
Pay: 20 per hour
Our client, a Global Financial Services company is seeking a detail oriented Customer Service Representative with a focus on HR Benefits and the first point of contact for participants with inquiries about our client's Human Resource Solutions (HRS) products. This role is key to ensuring a seamless and positive service experience for all participants.
Key Responsibilities:
Serve as the initial point of contact for inbound participant requests and questions regarding HRS products.
Maintain in-depth knowledge of HRS products and systems to assist both internal and external partners effectively.
Handle daily participant calls, providing real-time support for questions, technical issues, and product navigation.
Log and document participant interactions to minimize repeat inquiries and optimize service delivery.
Offer technical support for participants using automated phone systems and employee websites, including assistance with menu navigation.
Utilize multiple software platforms (HRIS, Salesforce, Sungard, ORS) to provide accurate and efficient responses to participant needs.
Prioritize critical or time-sensitive issues for timely resolution while ensuring less urgent matters are addressed appropriately.
Follow up on unresolved calls to ensure issues are fully resolved, accurate, and compliant with established resolution time frames.
What We are Looking For:
Strong customer service and communication skills, with the ability to resolve issues effectively and empathetically.
Proficiency in using computer software and systems, including HRIS, Salesforce, Sungard, and ORS.
Ability to multitask and prioritize calls based on urgency and complexity.
Detail-oriented mindset with a focus on documenting interactions accurately and thoroughly.
A proactive approach to follow-up and ensuring participant satisfaction.
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!
How to apply
Interested candidates should submit their application here: mothershipcorp.com/questionnaire
Build a robust profile so we can know you well upfront:
The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.
Quick apply available here: mothershipcorp.com/apply.
We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the “who you referred you to us section” of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!
Equal Opportunity Statement
Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and become a key player in delivering outstanding service. We look forward to your application!
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!
Client Relations Associate - Financial Industry
Service Specialist Job In Tampa, FL
Independent investment firm, AGW Capital Advisors, is adding a new experienced client relations associate to its growing team. The ideal candidate will be an all-in team player, passionate about solving problems, detail-oriented, and hungry for a new challenge. Please send your resume to ******************* with a cover letter describing how your goals and experiences align with this position. This is a full time, in office, position so please only apply if in the Tampa Bay area and looking for in person work. Compensation negotiable based on experience.
General responsibilities
· Support investment consulting team.
· Communicate with clients, colleagues, and vendors daily by phone, email and other means in a professional, polite, and effective manner.
· Utilize various software and online tools to complete tasks and gather information for clients and colleagues.
· Facilitate meetings in conjunction with consulting team, where appropriate, for clients and other visitors with a spirit of hospitality and welcome.
· Lean in and care about clients and colleagues such that anticipating and seeking solutions for their needs and concerns is second nature.
· Work with various custodians to open and maintain client accounts.
Job requirements
· Bachelor's degree.
· 3-5 years experience in the financial services industry preferred.
· Outstanding customer service skills.
· Detail oriented and dependable.
· Demonstrated ability to handle multiple tasks.
· Strong verbal and written communication abilities.
· Effective time management, organizational, and analytical skills.
· Problem solver with proficiency in gathering and analyzing data and preparing reports.
· Team player with strong interpersonal skills and a positive attitude.
· Interest in the economy and capital markets.
· Advanced skills in Microsoft office and database management software.
· Series 65 license preferred (required within 12 months).
About AGW
Of all the investments we make at AGW, the most important thing we invest in is our people. As an independent, employee-owned capital advisory firm, everyone who works at AGW has a seat at the table and a hand in our success. We empower our teams with industry-leading resources in research, strategy and technology, and support continued development through financial certifications and leadership opportunities. Located in one of the fastest-growing markets in the U.S., our Tampa firm serves 135+ private, corporate and institutional clients with total assets over $3.5B. Learn more at agwcapital.com.
Notes
Employees must complete the Code of Ethics and Privacy Policy initially upon employment, and as an ongoing condition of employment. A background check/drug screen is a condition of employment and is to be completed prior to the first day of employment, and when requested subsequently. Agreeing to an Invention, Non-Disclosure, and Non-Solicitation Agreement is a requirement for employment. Any offer for employment is on an “at-will” basis. Both you or AGW can terminate your employment at any time with or without cause, in which case you will be entitled to only the base salary earned through the date of termination.
Customer Service Sales Specialist
Service Specialist Job In Miami, FL
Sales Support/ Customer Service
Employment Type: Full-Time
Department: Sales Support / Customer Service
Reports To: Sales Manager
Working for one of the world's largest zipper manufacturers, supplying high-quality fastening solutions to leading brands in fashion, outdoor gear, automotive, and beyond. Our commitment to innovation, reliability, and superior customer service has made us an industry leader for over 80 years.
Job Summary
We are seeking a Customer Service Representative to support our Sales Manager and ensure top-tier service for our clients. This role requires attention to detail, strong organizational skills, and the ability to manage customer interactions efficiently. The ideal candidate will be a proactive problem-solver, dedicated to maintaining customer satisfaction and seamless sales operations.
Key Responsibilities
Client Support: Serve as the main point of contact for customer inquiries, orders, and follow-ups, ensuring timely and professional responses.
Sales Team Assistance: Support the Sales Manager by managing client communications, scheduling meetings, and preparing sales reports.
Order Processing: Enter, track, and manage customer orders, ensuring accuracy and on-time delivery.
Customer Relationship Management: Maintain and update client records in the CRM system, ensuring accurate and up-to-date information.
Issue Resolution: Handle customer concerns, coordinate with internal departments, and find solutions to ensure client satisfaction.
Coordination with Production & Logistics: Work closely with production and logistics teams to track inventory and shipping schedules.
Sales & Marketing Support: Assist with promotional materials, customer outreach efforts, and trade show preparation.
Continuous Improvement: Identify and suggest opportunities to enhance customer service processes and internal efficiencies.
Qualifications & Requirements
2+ years of experience in customer service, sales support, or a related field.
Strong attention to detail with the ability to multitask and prioritize effectively.
Excellent verbal and written communication skills for interacting with customers and internal teams.
Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Ability to work independently while thriving in a collaborative team environment.
Problem-solving mindset with a customer-centric approach.
Experience in the manufacturing or fashion industry is a plus.
If you are a detail-oriented professional passionate about customer service and sales support, we'd love to hear from you!
Customer Service Representative
Service Specialist Job In Orlando, FL
Join Our Team as a Customer Service Representative and Make a Difference!
Are you a problem-solver who enjoys interacting with people?
We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.
Responsibilities
Handle customer inquiries and complaints via phone, email, or in-person
Provide product and service information to customers
Process orders, forms, applications, and requests
Keep records of customer interactions and transactions
Follow up to ensure resolution of customer issues
Participate in team-building activities and career development workshops
Collaborate with team members to improve service delivery
Qualifications
Strong communication and interpersonal skills
Customer-oriented mindset and ability to adapt/respond to different types of customers
Proficiency in MS Office and customer service software
Excellent problem-solving skills and attention to detail
High school diploma; college degree preferred
Experience in customer service or related field is advantageous
Benefits
Professional growth and advancement opportunities
Supportive and collaborative work environment
Participation in workshops and professional development programs
Be the voice of our company. Apply now to become a Customer Service Representative!
Client Service Associate - Wealth Management
Service Specialist Job In Miami, FL
We are seeking a highly motivated Client Services Associate to join our client. In this role, you will be responsible for managing the day-to-day operations and serving as the primary point of contact between our clients and service providers.
Key Responsibilities:
Serve as the main point of contact between clients and service providers, ensuring effective communication and timely delivery of services.
Review engagement letters and properly communicate client instructions to service providers such as attorneys, accountants, trust companies, and other vendors.
Assist clients with Private Equity matters including subscriptions, capital calls, distributions, and other communication materials.
Coordinate with internal teams and external service providers to ensure seamless and efficient operations.
Develop and maintain strong relationships with clients and service providers.
Manage and prioritize tasks to meet deadlines and provide high-quality service to clients.
Keep up-to-date with industry trends and regulations related to Private Equity and related matters.
Perform other duties as assigned by management.
Requirements:
Bachelor's degree in Business Administration, Finance, or related field.
Minimum of 2 years of experience in operations and client services
FINRA licenses preferred but not required
Attention to detail and able to multitask in fast environment.
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Customer Service Representative
Service Specialist Job In Tallahassee, FL
Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way?
Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person.
If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative!
Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.
You'll know you are a successful Customer Service Representative when you:
Provide outstanding customer service and problem resolution
Perform collection activities on delinquent accounts
Assist with insurance verifications
Perform Welcome Calls
Act as back up to our Administrative Assistant to receive loan payments and fund loans
Perform Skip Tracking and other locate activities
You could be a great addition as Customer Service Representative if you have:
Previous customer service and/or collections experience
A valid state driver's license, with an acceptable driver's record
Access to a reliable automobile for work use
Keep in mind that we provide:
An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your Company set goals!
Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
Growth Potential- We believe in fostering our employees' talents and providing a pathway for their individual career story.
TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
Come Begin Your Story! Apply Today!
Field Operations Specialist
Service Specialist Job In Tampa, FL
The Field Operations Specialist is a corporate role responsible for supporting the successful operation of national franchise branches across the US. This role focuses on delivering initial hands-on training to franchisees and branch staff, ensuring they understand and follow established processes and procedures. The Specialist will frequently travel to different locations to support new branch openings, train new hires, and provide additional operational support as needed. The position requires strong operational experience in the staffing industry and the ability to work independently while representing the company in diverse environments.
Travel Requirements:
Up to 50% overnight travel.
Extended trips of 2-4 weeks at a time, with approximately 120 travel days per year.
Essential Duties and Responsibilities:
Provide on-site training to franchisees and branch staff, focusing on company processes, compliance standards, and operational procedures.
Assist with the successful launch and initial setup of new branches, ensuring teams are fully trained and equipped to run daily operations.
Support existing branches by delivering refresher training and helping resolve any operational challenges.
Act as a field resource during high-demand periods, such as hurricane clean-up or other large-scale projects, to ensure smooth and efficient operations.
Collaborate with regional management and other corporate teams to ensure consistent operational standards across all branches.
Travel extensively to branch locations as needed to provide operational support and address any training gaps.
Qualifications:
Experience: 3-5 years of staffing industry experience, preferably within a daily or weekly pay model.
Training Skills: Experience in delivering structured training sessions and mentoring others on operational best practices.
Technical Skills: Proficient in Windows-based software, including Microsoft Word, Excel, Internet, and Outlook.
Communication Skills: Strong written, verbal, and interpersonal communication skills.
Customer Service: High level of customer service orientation and ability to build positive relationships.
Organization: Demonstrated ability to prioritize tasks, handle multiple assignments simultaneously, and maintain high levels of accuracy.
Adaptability: Flexibility to handle changing workloads, travel demands, and diverse operational needs.
Security Sales Account Specialist
Service Specialist Job In Orlando, FL
Pathway Technology Inc is looking to hire a Security Sales Account Specialist. The Security Sales Account Specialist is responsible for the achievement of branch sales goals through the preparation of estimates and quotes related to moves, adds, and for existing and new customers in partnership with the Commercial Sales Team. The Sales Specialist will work in accordance with the organization's policies and procedures, keeping in mind the overall values of Pathway Technologies.
Knowledge and Skills
College degree in related field preferred but not required
3+ years relevant experience in the Electronic Security Integration Industry
Desire to perform, grow and advance to a Sales Account Manager Position
Ability to work in a dynamic team environment with an expanding customer base
Ability to work in a fast-paced environment, capable of managing multiple tasks, setting priorities and meeting deadlines.
Highly motivated, organized, and analytical decision-making capabilities
Commitment to professional, ethical, and compliant business practices
Must possess excellent written and verbal communication skills; the ability to communicate with people via email, over the phone, and in person is required.
Ability to establish and maintain effective working relationships with both internal and external customers
Ability to conduct site visits and job walks
Essential Functions and Responsibilities
Managing the preparation of estimates and quotes related to MAC process
Responsible for timely and accurate presentation of MAC quotations to the customer
Coordinate and conduct job walks and site visits with new and existing customers
Daily verbal and written communication with Sales Team, Operations and customers as needed
Exceed sales objectives relative to the sales process and efficiencies set by the organization
Assist with preparation and presentation of company offerings to the customer
Support Sales Team in preparation of timely and accurate solutions proposals
Maintain quality assurance by complying with all organizational standards
Assist with other Sales projects as assigned by Leadership Team
ABOUT PATHWAY TECHNOLOGIES, INC.
Founded in 2008, Pathway Technologies, Inc. is a full-service electronic systems integrator that specializes in the design, installation, service, and support of the latest network, electronic security, audio-visual and healthcare technologies.
We are an IP centric organization with significant experience in the design and implementation of complex IP network architecture and the supporting structured cabling. We use this expertise to implement effective, cost-efficient, cutting-edge network, electronic security, and healthcare technology solutions for many vertical markets.
Beyond technology, we provide clients with training, work-flow design, and post-install maintenance. We are a relationship-driven organization with a proven track record of client satisfaction. We believe that through close partnerships with our customers that we provide unparalleled service and support.
PTI is headquartered in Raleigh, NC, with offices in Charlotte NC, Winston-Salem NC, Atlanta GA, Jacksonville FL, Savannah GA and Colonial Heights VA. We support our customers across the United States and abroad.
BENEFITS
Highly competitive benefits plan including: life, vision, medical, dental, short-term& long-term disability, 401k
Process Optimization Specialist
Service Specialist Job In Jacksonville, FL
At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients' rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world's most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.
Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients' challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We're business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best Law Firms in America.”
Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. To learn more about our firm culture, please visit our website.
ABOUT THE POSITION
Summary
We are seeking a results-driven Process Optimization Specialist to enhance the firm's operational efficiency and productivity. This role will focus on analyzing, optimizing, and managing workflows and task management processes, ensuring consistency and efficiency across departments.
The Process Optimization Specialist will collaborate closely with department heads, technologists, and operations teams to streamline processes, optimize tools, and improve overall performance.
Key Responsibilities:
Process Mapping and Documentation
Collaborate with department heads to map out current processes and workflows across various teams.
Develop standardized process documentation, including workflow diagrams, Standard Operating Procedures (SOPs), and best practices to ensure consistent execution and understanding across teams.
Ensure that all documentation is accessible and regularly updated to reflect any process changes.
Workflow Optimization and Task Management
Monitor task queues and ensure that personnel are actively working within the defined timeframes and aligned with established workflows.
Track and report task completion rates to identify bottlenecks or delays in the workflow.
Implement strategies to improve task management efficiency, ensuring compliance with Matter Plan protocols and timely task completion.
Work with teams to continuously refine task management processes and improve task handling.
Forms, Tools, and Matter Plan Content Management
Oversee the submission, review, and approval processes for forms, tools, matter-specific plans, and content within the firm's case management system, Litify.
Ensure standardization and accessibility of submitted content, optimizing it for future reuse in similar matters, thereby driving efficiency and consistency across the firm.
Work with the technologists to enhance the optimization of tools and content.
Performance Monitoring and Reporting
Regularly assess the effectiveness of task queues, workflows, task management processes, and user engagement.
Utilize data analysis and feedback to track performance, identify areas for improvement, and offer actionable insights to leadership.
Provide regular performance reports and recommendations to improve matter management processes, tool utilization, and producer performance.
Issue Resolution and User Enhancements
Track and monitor issues related to Matter Plans and user enhancement requests, ensuring timely resolution.
Collaborate closely with Operations and tech development teams to prioritize and address system issues, user requests, and feature enhancements.
Communicate solutions and updates back to the Operations team to ensure transparency and maintain trust in the system's capabilities.
Qualifications:
Education: Bachelor's degree in Business Administration, Operations Management, or a related field.
Experience: 3+ years of experience in process optimization, workflow management, or a related operational role. Experience with legal or professional services is preferred.
Skills:
Strong expertise in process mapping, workflow analysis, and optimization.
Proficiency in creating and managing process documentation (e.g., workflow diagrams, SOPs).
Familiarity with task management systems and tools such as Litify.
Strong analytical skills with experience in using data to drive decision-making and improve performance.
Excellent communication and collaboration skills for cross-functional work.
Problem-solving skills and a proactive approach to improving processes and resolving issues.
Key Competencies:
Ability to manage multiple priorities and handle complex workflows efficiently.
Strong project management skills, particularly in a fast-paced, deadline-driven environment.
Detail-oriented, with the ability to identify inefficiencies and implement effective solutions.
Strong organizational skills and a focus on continuous improvement.
ABOUT THE FIRM
At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients' rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world's most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.
Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients' challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We're business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best law firms in America.” For all current career openings, firm history, frequently asked questions, and professional development tracks please check out our careers page by clicking this link Careers: View Current Opportunities.
We've found that the key to doing great work is to love what you do and respect who you do it with. To continue reading about our firm, visit our website Jimerson Birr.
Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. Learn more about our firm culture here: JB Firm Culture: JB FOR ME.
WHY APPLY?
You'll get a Challenging Opportunity with a Company that Cares About Its Most Valuable Asset: YOU! At Jimerson Birr, we pride ourselves on our people and their collective achievements. Besides our list of legal industry honors, in 2021 and for the seventh consecutive year, the firm was named one of Florida's “Best Companies to Work For” by Florida Trend Magazine. In recent years, the firm was also distinguished as one of the “Best Places to Work” by the Jacksonville Business Journal and five times as one of the “50 Fastest Growing Companies.”
Opportunities abound for those who can meet and exceed the expectations set for our team. Jimerson Birr is comprised of high-performing and professionally fulfilled people. We believe that a positive attitude, personal accountability, and a commitment to quality work will put a talented person on a fast track for success. Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries.
Our core values are simple: Commitment to service; Commitment to quality; Commitment to results.
Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status.
Sandwich & Hospitality Specialist
Service Specialist Job In Sarasota, FL
Averaging up to $18/hour or MORE WITH shared team TIPS! Base wage $13/hour depending on experience AND availability. Immediate openings for early morning breakfast shifts OR evening closing shifts.
Do you have a great attitude and enjoy making customers smile? We are looking for energetic and dependable rockstars for our Jimmy John's team inside the SRQ Sarasota Airport.
Paychecks EVERY Friday!
Greet and thank every customer with a smile - you'll be making sandwiches, running the cash register and helping with inventory. Jimmy John's is a FUN place to work! Awesome people making FRESH sandwiches!!!
This restaurant is located inside the SRQ Sarasota Airport, past the Security Checkpoint. Employment at the SRQ Sarasota Airport is therefore contingent upon passing a clear 10-year Criminal History Records Check.
We are a local owner/operator of 17 Jimmy John's in the Sarasota/Tampa/Venice region, which means MORE career opportunities at MANY LOCATIONS!
#main PandoLogic. Category:Hospitality & Tourism, Keywords:Hospitality Specialist, Location:Sarasota, FL-34243