Service Representative Jobs in Palatine, IL

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details

Correlation One is hosting the Cyber Sentinel Skills Challenge, a unique, one-day cybersecurity competition sponsored by the U.S. Department of Defense (DoD). Win your share of a $15,000 prize pool, solve fun cybersecurity challenges, and access new job opportunities at the DoD. This event is designed to help you: Unlock career opportunities and get on the radar of DoD recruiters Test your skills and gain experience solving some of the most pressing security threats globally through 20+ Capture the Flag-style simulations Connect with your peers and build a strong, supportive network of cybersecurity professionals Competition details: When: June 14, 2025 Where: Virtual Duration: 8 hours (11am - 7pm ET) Cost: Free Early application deadline: April 8, 2025 Total prize pool: $15,000 Experience required: All levels of cybersecurity are welcome Challenge categories: Forensics, Malware/ Reverse Engineering, Networking & Reconnaissance, Open-Source Intelligence Gathering (OSINT), Web Security About you: You must be a U.S. Citizen or a permanent resident with a valid Green Card. You must be over the age of 18. Individuals from all levels of cybersecurity experience, whether you are a seasoned cybersecurity professional or just starting in the field, are welcome to apply.

US-IL-Itasca Type: Part-Time # of Openings: 1 CUSA Itasca - Bruning Dr About the Role Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types. Your Impact - Provides outstanding service to customers calling the dispatch team for service. - Responds to routine customer inquiries via live call or Email as needed. - Provides follow through on any special customer needs in a timely manner. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - High School diploma or equivalent required. - Strong verbal and written communication skills. - Proficient in MS Office, strong attention to detail, organized and able to multitask. - Successful completion of Call Taker New-Hire training and introductory period. - Must be able to work wide variety of work shift/schedules with short notice In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to 21.84 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-KG1 #LI-HYBRID #PM19 PI1236e372bcf8-26***********1

Customer Service Advisor Type: Permanent Salary: $40,000 - $46,000 Are you passionate about providing top notch customer service? If so, we have an exciting opportunity for you! We are currently seeking a dedicated and friendly individual to join our client's team as a Customer Service Advisor at their Illinois site. This is a really excellent time to join my client's Customer Service team due to the huge growth they've seen in the last few years. There is real, tangible opportunity for progression in both your position and your salary. Role Overview: As a Customer Service Advisor, you will be an integral part of the team, responsible for addressing customer inquiries, resolving issues, and ensuring customers have a positive experience. Your role will involve: Assisting customers via phone, email, and chat. Providing information about our products and services. Resolving customer queries and concerns in a timely and professional manner. Maintaining accurate customer records and data. Collaborating with colleagues to ensure excellent service delivery We're looking For: Have 1-2 years of experience in customer service. Ability to occasionally travel across the USA. Possess excellent communication and interpersonal skills. Be a problem solver with a positive attitude. Enjoy working in a team-oriented environment. Technical support experience is advantageous but not essential. What's in it for you? Competitive salary bracket with regular reviews based on hard work and performance. Annual performance-based bonus Company pension and discount on company products Free parking, discounted canteen Progression. This is a fast growing company where you will grow too. If interested, please apply or send your CV direct to *********************

We are seeking a dedicated and customer-focused Customer Service Representative to join our clients team at their Downers Grove, IL office. As a crucial part of their support team, you will assist their current customers with their inquiries, concerns, and issues related to their merchant service products and other offerings. This role does not involve any sales activities; your primary focus will be on providing exceptional service and support to ensure customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and in-person. Assist customers with troubleshooting and resolving issues related to POS products and services. Document customer interactions and follow up to ensure resolution and customer satisfaction. Collaborate with other departments to address and resolve complex customer issues. Maintain a thorough understanding of our products and services to provide accurate and comprehensive support. Communicate effectively in both English and Spanish to assist our diverse customer base. Handle customer complaints with empathy and ensure they are resolved efficiently. Maintain customer records and update account information as necessary. Qualifications: High school diploma or equivalent required; additional education or certifications in customer service or related fields are a plus. Minimum of 3 years of experience in a customer service role preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficient in using customer service software, databases, and tools. Friendly and professional demeanor with a focus on customer satisfaction. Benefits: Competitive hourly wage ($18-$20 per hour). Paid time off and holidays. Benefits - 401K, Healthy, Dental, and Vision insurance Comprehensive training and ongoing professional development opportunities. Supportive and collaborative work environment.

Seeking energetic & self-motivated individuals to serve as a District Executive. This is a sales & management career opportunity that demands growth in all areas - recruiting youth, raising sustainable finances and working with top community leaders. Today's professional Scouters are diverse men and women sharing a dynamic career offering independence, achievement, and stability. This is work that makes a difference... work that calls one to continual learning and challenge... work that offers solid compensation, benefits, and advancement. Compensation and Benefits The Rainbow Council of the Boy Scouts of America offers team members a competitive package of benefits. The benefits offered are among the best in the nonprofit sector. The package includes major medical, dental, vision, and prescription coverage in addition to long-term disability, accident, and life insurance, and retirement plans. The starting salary for a District Executive is $40,000. Annual salary adjustments are based on an individual's contributions and overall performance. An allowance for both vehicle and mobile phone is provided. Training Comprehensive professional training opportunities are provided during the first three years of tenure. Annual training and development opportunities continue throughout the career. Qualifications for Employment Do you have the background needed for a career as a Scouting professional? To succeed, our team members must multi-task and combine many skills to complete the job. The basic qualifications are: Bachelor's degree from an accredited college or university United States citizenship or declared intention to become a U.S. citizen Adult - 21 years of age People-oriented, having the ability to work well with adult volunteers, community and business leaders, and representatives of other organizations Sales and marketing Able to work varied hours when necessary to achieve positive objectives / willing to work evenings and 1 - 2 weekends per month Must live in the geographical territory that you serve Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) Believe in the Boy Scouts of America and willing to subscribe to its principles and standards Eligible to receive a professional Scouting commission - a criminal background will be performed Bilingual skills are a plus! Benefits: 403(b) matching Dental Insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work at OMRON! OMRON is the world's leading manufacturer and distributor of personal heart health and wellness products. Since OMRON invented its first blood pressure monitors more than 40 years ago, the company has been passionate about empowering people to take charge of their health at home through precise technology. OMRON provides the World's #1 Blood Pressure Monitor (Global Home Appliance Market Comprehensive Survey 2020 by Fuji Keizai Co., Ltd. (2019)). The company's mission is Going for Zero, the elimination of heart attacks and strokes. Omron Healthcare - US, headquartered in Hoffman Estates, IL, is the healthcare subsidiary of Omron Corporation, a $8 billion global technology company celebrating more than 80 years of success. Omron also has recently launched VitalSight™ by OMRON. VitalSight™ by OMRON is a remote patient monitoring (RPM) program committed to supporting healthcare organizations in realizing remote care's potential for blood pressure management. VitalSight was developed in response to OMRON's nearly 50 years' experience in supplying clinically accurate home patient monitoring devices and personal heart-health technology. As a leader in at-home monitoring devices, it only makes sense that OMRON designed VitalSight to make participation in a clinically relevant remote patient monitoring program easier for both patients and providers-all in pursuit of Going for Zero mission. Account Support Representative This position is an integral part of the Omron Healthcare Operations team - working directly with customers, company sales representatives and supply chain management team members. This position will work with all aspects of the company to facilitate a smooth flow of orders to cash. Responsible for managing all aspects of order entry and communicating with customers on the status of their orders. Our Commitment to Employees: Training and Career Development Program to give employees a learning path with the necessary tools and resources they need to help build their career at Omron. Great financial opportunities with competitive compensation, immediate 401k match with 100% vesting, profit sharing, and Blue Cross Blue Shield for medical, dental, vision and prescription drug benefits. Community Programs that includes activities with local non-profit organizations and a Matching Gift Program. Work-Life Balance with Flexible Work Arrangements, Flexible Work Hours, and Sick/Vacation/Holiday Pay. Wellness Programs such as Walking Contests, Nutritional Learning Sessions, On Site Flu shots or Health Screenings, etc. Education Assistance Program. Responsibilities: Supports an efficient order to cash process for the customers. Enters/Reviews Sales Order information. Initiates the necessary information for daily shipments based on the customers requested delivery requirements. Coordinates customer delivery including quoting the freight charges, communicating the delivery details internally and externally, and monitoring until closure. Provides customers with requested information through both oral and written communication. Expedites all intra-company functions to assure timely shipment of product. Escalates issues as needed. Monitors customer web sites during prescribed windows of time to identify changes in customer requirements. Modifies internal procedures to reflect these changes. Issues Return Material Authorizations; will serve as primary or backup for returns processing. Manage VitalSight RPM program orders and other VitalSight customer-facing activities, as assigned. Assist with EDI order process and trouble-shooting; will serve as backup for this process, as assigned. Assist Deductions Specialist on investigation of chargebacks from customers; communicate with customers to resolve discrepancies, as assigned. Job Requirements: High school diploma or equivalent required; associate or bachelor's degree is preferred. Minimum of 1 year in Customer Service and/or Operations required, 3+ years preferred. Experience in business-to-business (B2B) operations and/or manufacturing distribution is preferred. Experience working with U.S. based retail customers is preferred. The hourly salary range for this role in Illinois is $26-$28/hr, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for an annual performance-based bonus program. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Omron we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Omron is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

LaSalle Network is currently hiring with one of our clients, who is a leading marketing communication company. They are currently seeking a Bilingual Client Services Representative to join their team onsite in the Kenosha, WI area. This organization is looking to expand its team as they are seeing rapid growth. Bilingual Client Services Representative Responsibilities: Serve as the daily internal contact for order management and associated inquiries Assist with special projects as necessary Manage incoming emails from varying internal sources Generate clear, consistent communication to internal and external team members regarding the status and requirements of programs Facilitate accurate incoming inventory (item setup validation, PO's, and communication with the warehouse) Follow through on exception reporting from beginning to end - generate reports, code items, follow up with stakeholders, and problem-solve as necessary to eliminate exceptions Prioritize orders and/or projects, including prompt expediting of emergency requests Maintain and distribute various reports as needed to ensure daily requirements are met Bilingual Client Services Representative Requirements: High school diploma/GED 1-2 years of customer service, reporting, or purchase order experience Excellent organizational, communication, and interpersonal skills, with the ability to work independently and manage priorities under tight timelines Must be Bilingual in Spanish Critical thinking, strong analytical and problem-solving skills Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests Must be a team player Excellent knowledge of Microsoft Office Suite products Experience with AS400 or similar database systems preferred If you are interested in this Bilingual Client Services Representative opportunity and feel you match the above criteria, please apply today! Thank you, Kaleb Krigbaum Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ********************************************************************************************************

Customer Service Rep Type: W2, Contract, FT Pay: $23/hr Summary: We are seeking an experienced Customer Service Professional to join the team of our client is Lisle, IL. Candidates need to be local to Lisle, IL and available to go onsite 3x a week. This is a contract role set until the end of August, with the possibility of extension. Interviews will be ONSITE. Pay is $23/hr Responsibilities: Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Key requirements: Bachelors degree At least 2 years of customer service experience Excellent communication skills Local candidates Ideal candidate: An ideal candidate for the Customer Service Representative position is a local resident of Lisle with excellent communication skills, a stable work history, and at least 2 years of customer service experience. They should be adaptable, professional, and able to work both independently and collaboratively within the organization.

The Service Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients. Your Tasks Inventory Management & Control: Create deliveries daily and monitor order processing. Monitor stock availability to ensure timely order clearance. Support account and purchasing team to troubleshoot order issues. Manage inventory updates, promotional planning, customer return cases, and inbound planning. Coordinate return shipments (e.g., create return labels). Client Issue Resolution: Communicate with customers on order status and expected delivery dates. Prepare and maintain status reports for client, management, and internal communications. Oversee customer accounts to ensure SLAs are met. Assist the Account Manager in providing data, advice, and resolving problems. Process Optimization & Documentation: Continuous involvement and support with departmental process improvements Business Reviews & Client Consultation: Participate in business reviews with the customer. Operational Leadership & Oversight Work closely with operations to ensure program requirements are met. Your Profile At least two years of Customer Service Experience At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required High School Diploma or equivalent, but college degree, preferred Must display initiative and flexibility to work in a fast-paced, changing environment Microsoft Office experience in PowerPoint and Power BI 3PL, Supply Chain, Logistics or similar experience, preferred Ecommerce experience, preferred SAP knowledge, a plus Project management experience Strong organizational skills Solid analytical ability Strong verbal and written communication skills Effective management of time and multi-tasking Ability to work independently and with others Ability to commute to: Pleasant Prairie, WI We Offer Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities.

Who are we? Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions. The Role: Setting: Hybrid (2 per week) Full Time role Location: Schaumburg, IL We are seeking a Customer Service Representative (CSR) to support one of our key Insurance clients. In this role, you will be responsible for handling customer inquiries via phone and email, participating in team meetings to enhance communication strategies, and maintaining in-depth knowledge of company products and services to provide the best possible customer support. Key Responsibilities: Manage a high volume of inbound and outbound calls efficiently and professionally. Follow established call center scripts while handling diverse customer inquiries. Identify customer needs, clarify information, research issues, and provide effective solutions. Maintain accurate and detailed records of all customer interactions in the call center database. Gather and verify client information during calls. Determine customer eligibility by comparing provided information against established requirements. Inform clients about procedures, answer questions, and provide necessary information. Escalate complex queries to managers or other relevant teams when needed. Requirements: Excellent communication skills, including professional email and phone etiquette. 1-2 years of experience working in a call center setting. Proficiency in MS Office (Word, Excel, PowerPoint) and experience with calendar management. Experience handling customer queries and providing resolutions in real-time (not limited to insurance). Ability to interact with C-level executives and other senior professionals. This role offers an exciting opportunity to work with a leading insurance client, enhance customer engagement, and develop problem-solving skills in a fast-paced environment.

Looking for carrier or customer sales reps with 1 or more years of experience who are looking to join an up and coming customer sales team in the 3PL space.

Client Success Associate - Hybrid (Chicago, IL) At Becker's Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content and immersive live and virtual event experiences. We're expanding and looking for a driven, resourceful, and customer-obsessed professional to ensure our healthcare partners/clients achieve outstanding results through our media and event platforms. As a Client Success Associate, you'll play a vital role in supporting and engaging with our partners, ensuring they maximize their experience with our portfolio of offerings. If you're gritty, independent, and take pride in delivering white-glove service, this is your opportunity to grow with a dynamic, fast-growing organization! Key Responsibilities: Client Management & Execution ● Own the execution of multimedia campaigns across hundreds of healthcare industry clients. ● Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management. ● Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes. ● Maintain an understanding of client goals and align our offerings to drive success. ● Build relationships with multiple decision-makers to enhance long-term client partnerships. ● Maintain a one-hour response time for client communication. Client Retention & Growth ● Hit monthly execution goals and year-over-year retention targets through strategic relationship-building and upselling. ● Achieve client retention and revenue growth by identifying expansion opportunities. ● Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities. ● Implement feedback from clients to continuously improve their experience. Insights & Market Intelligence ● Use data-driven insights to inform strategies and identify opportunities for improvement. ● Share wins, obstacles, and execution best practices within the team. ● Stay curious about competitors, market trends, and client needs to enhance our approach. What Success Looks Like in This Role: ● Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients. ● Meets or exceeds retention targets, showing a growth mindset and data-driven approach. ● Builds deep, lasting client relationships, leading to high retention and expansion rates. ● Clients consistently provide positive feedback on service, execution, and partnership value. Qualifications: Bachelor's degree in a relevant field. 1-2 years of proven success in client success, sales, or a related role. Strong academic background and demonstrated work ethic in both college and high school. Highly detail-oriented, independent, and goal-driven, with an ability to thrive in a fast-paced environment. Passionate about delivering great client experiences and achieving measurable results. We'd love to hear from you if… You're highly driven and ambitious with team first approach Proven ability to work under pressure and manage multiple priorities Results-oriented mindset with strong attention to detail Ability to make quick decisions in fast-paced environments You possess a strong work ethic with desire to advance and take on greater responsibilities. Benefits: Health Insurance Vision Insurance Dental Insurance 401k Generous PTO Paternal Leave Long-term Disability Insurance (LTD) Employee Assistance Program (EAP)

The Icon Protection Customer Care Representative is primarily responsible for providing superior customer service for all internal and external Icon Protection customers through excellent communication utilizing in-depth knowledge of company products, services, policies, and procedures. This position would provide coverage to Domestic and International customer base. CORE & ESSENTIAL FUNCTIONS: Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with the highest integrity. Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers. Act as point of contact for customer orders, quotes, sample requests, complaints, and compliments. Process customer sales orders, backorders and pick tickets timely and accurately. Make customer recommendations to optimize product mix and increase sales in orders, including suggestive selling and upselling of add on items. Make logistics and freight decisions based on cost and customer needs. Determine appropriate outside warehouse to process orders. Provide quick response to incoming customer order status and product knowledge requests. Partner with sales, marketing, purchasing, production, and shipping/receiving teams relating to customer orders, forecasts, and inventory accuracy. Perform outbound calls to customers to collect customer satisfaction information regarding promotional goods, services, or tradeshows. Process customer returns according to established department policies and procedures. Work closely with the credit department to resolve disputed credit items. Address customer issues and ensure effective and long-term problem resolution. Follow up to ensure that all requests and/or problems are resolved satisfactorily. Provide timely feedback to the company regarding service failures or customer concerns. Work closely with the Sourcing department to achieve appropriate and timely complaint resolution. Assist accounting department, as needed, in processing of customer invoices and credits. Maintain customer account information and communicate to other departments, as needed. All other duties as assigned. QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS: Must possess customer service experience. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Must display a professional image in all settings. Proficiency in using Microsoft Office Suite applications required. Customer service experience in a manufacturing environment and with an independent sales team is preferred. Inside sales experience is valued. SAP, Great Plains, Infor, Salesforce or other CRM system experience preferred. EQUAL OPPORTUNITY EMPLOYER Icon Protection, Inc. as represented by Garland Surface Protection, Inc, Surface Shields, Inc, Ram Board, Inc., and Trimaco, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated), protected veteran status, age, or any other protected characteristic under federal, state or local law.

A specialty services company in Illinois is actively seeking a new Customer Service Representative for a promising position with their team in the Greater Chicago area. In this role, the CSR will be responsible for managing customer queries & complaints as well as processing orders, modifications, and escalating complaints across a number of communication channels. Responsibilities: The Customer Service Representative will be responsible for: Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues, as necessary Providing feedback on the efficiency of the customer service process Managing a team of Jr. Customer Service Representatives, as needed Ensuring customer satisfaction and providing professional customer support Qualifications: 6+ months of Customer Service-related experience High School Diploma / GED Computer savvy Solid problem solving skills Exceptional phone etiquette Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: Bachelor's Degree preferred Associate's Degree required

We are currently seeking a Full-Time Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to provide outstanding customer service and problem resolution. This position requires in-office training for two weeks. Additionally, in-office work is required for two days out of the month (one day every other week). Responsibilities: Conduct inbound and outbound service calls with customers within the required time period. Resolve issues to minimize escalation to higher support levels. Take action to resolve pending or open issues within a reasonable timeframe. Help to promote a positive team atmosphere. Meet daily processing goals and targets while paying close attention to detail. Use a computer to complete basic tasks including starting and stopping software applications and opening, closing, and saving electronic files. Operate additional office equipment including printers, copy machines, and fax machines Additional duties may be expected depending on availability and fluctuation in volumes Qualification High School Diploma or equivalent required. Commits to minimal absenteeism and maintenance of an excellent attendance record. Excellent Interpersonal communication skills, written and oral. Possesses a positive attitude and pays close attention to detail. Experience in providing customer service over the phone and dispute resolution. Intermediate computer skills Authorized to work in the US for any employer Must live in the Chicagoland area Pay Scale: $20 on an hourly basis. Benefits: Comprehensive benefits package including: Performance Bonus Eligible 401(k) plan Medical, Dental and Vision Insurance Life and disability Insurance Commuter Benefits Paid time off options, including vacation, sick time, fixed holidays, parental lea ve. William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

** 2-3 month contract *** onsite in Chicago IL 60606 Monday- Friday 9A-5P An energy management and advisement organization is seeking contractors to support their utility bill management services. The primary responsibility of this role is to manage a daily list of utility bills to prevent aging and disconnection notices. This involves calling utility companies to gather data, entering the information into their system, and reporting back to management on potential delinquent bills. Key Responsibilities: Track customer utility bills to ensure timely payments. Coordinate with internal teams regarding bill payments. Make outbound calls to utility companies to confirm payments are made on time. Top Requirements/Qualifications: Experience in outbound customer service or collections. Data entry experience. Strong phone presence. Organizational skills

MedRock Pharmacy is a fast growing compounding pharmacy that focuses on the dermatology field. MedRock Pharmacy is currently located in Tampa, FL and Chattanooga, TN and soon Dallas, TX. We are looking to add a motivated Associate Territory manager in Chicago, IL, a dynamic professional to work with our team to establish and maintain existing business and add new accounts in the Illinois area. Must currently live in the territory. Job Duties: Establishes new accounts and services existing accounts by maintaining a daily work schedule to call on potential clientele and foster relationships with existing customers. Demonstrates the compounding platform to potential clients via in-person demonstrations, telephone solicitations, etc. Remains up to date on the latest industry updates and relays new features to clients. Submits bi-monthly marketing plans to management. Recommends changes to product features, delivery and services by evaluating results and soliciting feedback from existing and potential clients. Resolves customer complaints by investigating issues, developing timely solutions and communicating feedback to Senior Management. Frequent travelling to meet clients and present pharmacy features and offerings. Required Skills and Abilities: Proactive, goal-driven, self-starter. Ability to close deals. Strong presentation skills. Ability to build and foster relationships with key constituents. Ability to quickly absorb product and services information. Job Type: Full-time Compensation: Base Salary and Incentive Plan . Car Allowance and benefits. Required Education & Experience: Bachelor's Degree Job Type: Full-time Total Pay Range - $70,000.00 - $95,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Paid time off Schedule: Monday to Friday Experience: B2B sales: 2 years (Preferred) dermatology: 2 years (Preferred) medical sales: 2 years (Preferred) Work Location: On the road

Overview: Our customer support team is the cornerstone of our company, dedicated to meeting the needs of our valued customers. As a Customer Support Specialist, you will handle various tasks including responding to inquiries about product availability, pricing, order status, and more. You will also assist with quote preparation, coordinate quality and shipping issues, and initiate production orders when necessary. You are the right fit if you have strong problem-solving skills, have excellent reasoning skills, have strong mathematical skills, and are team-oriented. Key Responsibilities: Develop and maintain strong customer relationships Understand and meet customer expectations for new and repeat orders Clarify and resolve any discrepancies or unclear information in orders Respond to inquiries about product types, inventory levels, and pricing Process customer purchase requests and orders Initiate orders for custom-made products Follow up on high-value quotes Manage order changes and returns in collaboration with other departments Perform additional duties as assigned by the manager Qualifications: Minimum of 3 years of customer service experience, preferably with metal or technical products Experience in manufacturing or B2B environments is preferred Familiarity with processing B2B electronic orders is a plus Previous supervisory experience is advantageous High school diploma required; some college education is a plus