Customer Support Specialist
Service Representative Job 8 miles from Mount Vernon
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Management Company Accountant
Service Representative Job 18 miles from Mount Vernon
Job Overview - Management Company Accountant:
Take on a key role with our client in New York, NY, as a Management Company Accountant. This hybrid position offers an exciting opportunity to contribute to the financial health and transparency of the organization by managing complex financial transactions, preparing GAAP-compliant reports, and driving accuracy in all accounting operations.
Compensation: $130,000 - $150,000/year + bonus
Location: New York, NY
Schedule: Monday to Friday (Hybrid)
Responsibilities as the Management Company Accountant:
GAAP Reporting: Prepare and maintain support schedules for monthly GAAP reporting, including accruals and prepaids.
Expense Analysis: Analyze and reconcile various expense accounts to ensure proper allocation and accuracy.
Month-End Closing: Participate in the month-end closing process, including posting journal entries and reconciling accounts for the Management Company and GP entities.
Quarterly and Year-End Processes: Assist in preparing quarterly and year-end GAAP consolidations and capital roll-forwards for GP entities.
Subsidiary Equity Management: Manage the recording and consolidation of equity in earnings of subsidiaries.
Audit Support: Assist with annual audit requests for Management Company and GP audits.
Qualifications for the Management Company Accountant:
Education: Bachelor's degree in Accounting required.
Experience: 5+ years of Corporate Accounting experience, with a background in investment asset management (audit or private experience preferred).
Technical Skills: Proficient in Excel, Word, and Outlook (experience with Workday Financials and IT/data expense management is a plus).
Skills: Demonstrates strong communication and multi-tasking abilities, with impeccable attention to detail and follow-through.
Attributes: Highly motivated self-starter with excellent organizational skills and the ability to handle sensitive and confidential situations.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
# 42274
Participate in Cybersecurity Challenge! Showcase your skills for DoD Job Opportunities!
Service Representative Job 19 miles from Mount Vernon
Correlation One is hosting the Cyber Sentinel Skills Challenge, a unique, one-day cybersecurity competition sponsored by the U.S. Department of Defense (DoD). Win your share of a $15,000 prize pool, solve fun cybersecurity challenges, and access new job opportunities at the DoD.
This event is designed to help you:
Unlock career opportunities and get on the radar of DoD recruiters
Test your skills and gain experience solving some of the most pressing security threats globally through 20+ Capture the Flag-style simulations
Connect with your peers and build a strong, supportive network of cybersecurity professionals
Competition details:
When: June 14, 2025
Where: Virtual
Duration: 8 hours (11am - 7pm ET)
Cost: Free
Early application deadline: April 8, 2025
Total prize pool: $15,000
Experience required: All levels of cybersecurity are welcome
Challenge categories: Forensics, Malware/ Reverse Engineering, Networking & Reconnaissance, Open-Source Intelligence Gathering (OSINT), Web Security
About you:
You must be a U.S. Citizen or a permanent resident with a valid Green Card.
You must be over the age of 18.
Individuals from all levels of cybersecurity experience, whether you are a seasoned cybersecurity professional or just starting in the field, are welcome to apply.
Client Service III Representative- Lobby Reception Concierge desk
Service Representative Job 18 miles from Mount Vernon
US-NY-New York Type: Full-Time # of Openings: 1 NY - NY-Stifel-MS About the Role
Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Participates in the development, preparation and presentation of formal reporting requirements to the client.
- Point of escalation onsite to address and remediate client concerns.
- Responsible for maintaining site procedure guide documenting workflow processes and procedures.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Reception/Office Services:
-Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
-Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
-May also be responsible for copy/binding/copier maintenance.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - $28.20 hourly
- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Good customer service and communication skills.
- Ability to work OT as needed.
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
- Ability to multitask and prioritize in order to meet deadlines.
- Ability to work with minimal supervision.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#PM19 #LI-JZ1 #LI-ONSITE
PI8d9cccd186c1-26***********9
Association Services Associate
Service Representative Job 18 miles from Mount Vernon
About Us
YWCA Retirement Fund, Inc. operates as a non-profit, tax-exempt organization, providing a cash balance defined benefit pension plan. Our sole purpose is to ensure income in retirement for employees of participating YWCA Associations. We are committed to supporting the retirement security of the workforce and work closely with YWCA Associations to help manage and maintain participant data.
Role Description
We are seeking an Association Services Associate to join our team and support participating YWCAs with managing and processing key data regarding employment status, contributions, salary, hours, and employee contribution elections. This position also assists with tracking, invoicing, and resolving any Fund-related inquiries. If you are a detail-oriented, highly organized individual with strong communication and problem-solving skills, we encourage you to apply.
Key Responsibilities
Resolve Contribution Discrepancies: Identify and resolve discrepancies in participant accounts, providing follow-up to ensure resolution and minimize recurrence. Solutions may include collecting missing enrollment, termination, or employee election forms, requesting overdue payments, and updating participant profiles or preparing contribution adjustments.
Eligibility Tracking: Generate monthly eligibility tracking templates for participating associations and securely upload them to the file transfer system.
Communication & Support: Communicate with YWCAs to address identified issues, calculate and process retroactive enrollments by requesting salary data, calculating retroactive payments and interest, and following up to reduce reoccurrence of issues.
Post Contributions & Account Adjustments: Post nonrecurring contributions to the Fund's recordkeeping system and adjust participant accounts as needed.
Employee Contributions Collection: Collect employee contributions on a daily basis, process employee contribution elections, and follow up on outstanding election reports.
System Support: Provide support to associations using eligibility tracking and invoicing software, especially in the production of retirement invoices, enrollments, re-enrollments, and terminations of participating employees.
Data Maintenance: Maintain and update employee data in the eligibility tracking and invoicing software, including historical hours and Social Security Numbers (SSNs).
Compliance Support: Assist the Accounting & Finance Department in conducting association compliance payroll reviews.
System Updates: Perform updates to association contact information and manage user access changes to Fund systems as needed.
Document Management: Retrieve and distribute documents received via the Fund's secure file transfer system and central email mailbox. Ensure proper filing of department records in the online document storage system.
Cross-Departmental Support: Provide assistance to other department call queues and support team members as needed.
Special Projects: Assist with special projects on occasion as assigned.
Qualifications Required:
Education & experience:
A Bachelor's degree and 3 years of business office experience,
or
An Associate's degree (or equivalent) and 5+ years of experience in benefits, insurance, retirement plan administration, or financial processing.
Skills & Competencies:
Strong verbal and written communication skills.
Exceptional organizational and time-management abilities.
Proficiency in Microsoft Office applications (Excel, Word, Outlook).
Detail-oriented with the ability to manage multiple projects and deadlines.
Strong analytical skills, with a focus on problem resolution and data accuracy.
Working at the YWCA Retirement Fund:
Some benefits we offer:
Excellent medical (with a medical reimbursement plan that covers all copays and coinsurance), dental, life insurance, STD & LTD coverage after 60 days of employment.
Pension Plan: YWCA employees become eligible for enrollment after working at least 1,000 hours for one year.
Paid Time Off, Sick/Safe Time, Paid Holidays, Personal Days, PFL, FMLA, Bereavement leave, Jury Duty leave, Military leave.
Flexible Benefits/Optional Benefits - Available with the first paycheck:
403b
Medical FSA
Dependent care FSA
Parking FSA
Health Equity/Wage Work Commuter Benefit
If you're looking to be part of a mission-driven organization that cares about the financial well-being of its employees and you have the qualifications and passion for member services and retirement fund administration, we'd love to hear from you.
Client Specialist
Service Representative Job 18 miles from Mount Vernon
The Trove West Village flagship store opened in November 2024. The store represents the next stage in the brand's evolution and gives Trove the opportunity to have a more intimate relationship with our customers. Trove West Village will also carry a select group of international jewelry designers whose work we love and whose jewelry reflects the same values we uphold, making the boutique a jewel box in itself.
The store was designed by celebrated interior designer Tali Roth. The 1,000-square-foot Trove store combines timeless elegance with contemporary flair, creating a sophisticated yet inviting shopping experience. In addition to the Trove collection and a range of jewelry we will also hold brand residencies for designers to showcase their designs in store.
As a jewelry sales associate, you're the heart of the store, way beyond just handling sales. Your day is filled with greeting customers, understanding their unique tastes and budget, and showcasing dazzling jewelry options. You're also there to recommend perfect pieces, answer queries, and smoothly wrap up sales, including payment processing. . Plus, you keep the store's sparkle by managing displays and inventory, all while sticking to strict security and safety protocols. Every day, you blend sales savvy with stellar customer service, making the store shine as bright as the gems you sell!
To shine as a jewelry sales associate, you need a mix of skills: top-notch customer service and communication for engaging interactions, sales and negotiation prowess for guiding purchases, and a passion for jewelry. Deep product knowledge, attention to detail, and precision are key. Teamwork skills ensure a cohesive store environment. Education-wise, a high school diploma, retail experience, and possibly jewelry certification or a license are often required. These abilities and qualifications are crucial for effective selling, customer satisfaction, and handling jewelry with care and expertise.
Responsibilities: Client Advisors hold the position of embodying the Trove Brand in every client interaction using their own flair for making each client's experience a memorable experience. An excellent communicator and brand ambassador. His or her passion for Trove is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every client advisor.
Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars. Developing client relationships and exceeding sales plan is first and foremost in the Trove sales professional's skill set.
Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Trove brand ambassador during every selling ceremony using your personal touch.
Qualifications:
Required Qualifications
Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
Proven track record in achieving sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Ability to work with a diverse client base.
Proficiency with Point of Sales (POS) systems and client tracking systems
Must have authorization to work in the United States or in the country where the position is based.
Preferred Qualifications:
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
The hiring range for this position ranges from $20-30 The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Client Services
Service Representative Job 18 miles from Mount Vernon
Client Service Representative
About Platinum Filings:
Platinum Filings is a global leader in due diligence, corporate, and compliance services for industry professionals. Specializing in the searching, filing, and retrieval of public records nationwide and globally, we serve leading law firms, corporations, and financial institutions with disruptive speed and efficiency. At the core of our services are innovation and excellence, backed by proprietary technology that is shaping the future of our industry.
Why Join Platinum Filings?
Build a career that builds you.
With over a decade of fast growth, Platinum Filings is one of the U.S.'s fastest-growing companies. Here, we offer more than jobs; we provide a platform to ignite your passion, build expertise, and chart a path toward professional excellence. Our team-driven culture is founded on collaboration, quality, and innovation, with a high-energy, action-packed, and supportive office environment. We have zero turnover and hire only the best, ensuring a culture where team members thrive and exceed expectations.
Your Role as Client Service Representative:
As a vital member of our Valley Stream, NY office, you will play a critical role in ensuring a first-class client experience. You'll handle a variety of responsibilities, including:
Processing corporate filings, lien research requests, and other orders.
Responding to client inquiries via phone and email.
Preparing quotes, processing orders, and working with our fulfillment teams.
Providing essential support in resolving client issues to maintain exceptional client satisfaction.
This role is diverse, challenging, and rewarding, with full training and support to help guarantee your success and growth within Platinum Filings.
What We're Looking For:
Education & Experience: Bachelor's degree, current college enrollment with evening classes, or equivalent work experience.
Skills: Strong writing abilities, command of the English language, and proficiency in Microsoft Office Suite.
Attributes: Exceptional multitasking skills, a positive attitude, strong interpersonal skills, and the ability to handle stressful situations with poise, understanding, and tact.
What We Offer:
Benefits: Comprehensive package including 401(k) matching, health, dental, and life insurance, paid time off, parental leave, Flexible Savings Accounts, volunteer time off, free snacks, and gym membership reimbursement.
Work Environment: A collaborative, supportive atmosphere that values work-life balance.
Growth Opportunities: Extensive training, mentoring, and clear paths for professional advancement within the company.
If you're ready to embark on an exciting career path with one of the industry's top companies, we'd love to hear from you!
Customer Service Representative- ERISA Fidelity Department
Service Representative Job 14 miles from Mount Vernon
Who are we?
Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial.
Position Overview
We are seeking a high-energy, customer-focused Customer Service Representative (CSR) for our ERISA Fidelity Department. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in sales. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed!
Key Responsibilities
Customer Service & Sales Support:
Engage with clients via phone and email, providing top-notch service and assistance.
Educate potential customers on ERISA Fidelity products and services, helping them navigate their options.
Proactively follow up on leads and in-progress applications to drive sales conversions.
Maintain accurate customer records and interactions in the CRM system.
Collaborate with internal teams to streamline processes and improve customer experience.
Administrative Responsibilities:
Process and track applications, renewals, and policy updates.
Ensure accurate data entry and maintain organized client records.
Assist in preparing reports, documentation, and client communications.
Support the team with invoicing, follow-ups, and other administrative tasks.
Qualifications & Skills
Experience:
1-3 years in customer service, sales support, or administrative roles.
Prior experience working in a CRM system is highly preferred.
Skills & Competencies:
Strong verbal and written communication skills - comfortable with a high-volume phone role.
Driven, self-motivated, and eager to grow in a sales-oriented environment.
Detail-oriented with strong organizational and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task, prioritize, and meet deadlines efficiently.
Education & Certifications:
BA Degree in Business in related field.
Why Join Us?
📞 Heavy phone presence & sales growth opportunities
💼 $45,000 base salary
🏆 Career advancement in a fast-growing company
📈 Monday-Friday, 8:30 AM - 5:30 PM schedule with a 1-hour lunch
🌟 Supportive team environment & professional development
If you're hungry for success, love being on the phone, and want to grow in sales, we'd love to hear from you!
Front Desk Operations - Customer Service Representative
Service Representative Job 15 miles from Mount Vernon
alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional
We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York City, Brooklyn, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth.
Compensation
FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.
Responsibilities
Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the Alteration Specialists Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Responsible for ordering, tracking and managing office inventory, supplies and purchases
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Thoughtful and authentic recommendations to customers through a deep understanding of their need
Thoughtful interaction with each customer
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
Contribute ideas to company policies to create an even better customer experience
Operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists
Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes
You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience
Experience in customer service related roles preferred
Prior responsibilities in the fashion industry, and communications management desired.
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
*This is an entry-level role.*
Why the Role is Compelling
As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
Customer Service Representative
Service Representative Job 18 miles from Mount Vernon
RRC - Ruiz Recruiting & Consulting is a specialized recruiting firm dedicated to collaborating with startup to fortune companies nationwide. We're hiring an Insurance CSR to join a growing firm!
We're in need of an Insurance CSR! You'll work directly with customers to help manage/service their policies and provide top notch service! We need someone Commercial Lines experience and Personal Lines is a plus!
The Insurance CSR Will:
Handle the processing of new policies and renewals for customers.
Offer quotes and facilitate the sale of new personal lines insurance policies.
Assist with the preparation and issuance of personal insurance policies, including endorsements, evidence of insurance, and other related documents.
Proactively identify and evaluate customer needs, delivering tailored and effective solutions.
Accurately process payments and submit insurance premiums in a timely manner.
Provide friendly and efficient support to customers through phone, email, and various communication channels.
The Insurance CSR Background:
Previous experience Independent Insurance agency experience required
2+ years of Customer Service Representative, Insurance specialist or Jr. Account Manager in Insurance industry
Commercial Experience required
Experience using ams360, EPIC or similar AMS
RRC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Customer Service Representative
Service Representative Job 18 miles from Mount Vernon
Homery is a market leader in home and living solutions, dedicated to delivering exceptional products and services that enhance the quality of life for our customers. We are passionate about creating beautiful and functional home environments, and we believe our success is built on the strength of our team.
Job Summary:
The Customer Service Representative at Homery plays a critical role in ensuring our customers receive exceptional service and support. This position involves handling customer inquiries, processing orders, resolving issues, and maintaining accurate records in our Odoo ERP system. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple tasks in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Process customer orders, returns, and exchanges accurately in the Odoo ERP system.
Maintain detailed records of customer interactions, transactions, and feedback.
Assist customers with product information, troubleshooting, and general support.
Resolve customer complaints or escalate them to the appropriate department when necessary.
Collaborate with other departments, such as sales, logistics, and technical support, to ensure seamless customer service.
Stay informed about product updates, policies, and promotions to provide accurate information to customers.
Contribute ideas to improve customer service processes and enhance the overall customer experience.
Qualifications:
High school diploma required; associate's or bachelor's degree preferred.
Minimum of 2 years of customer service experience, ideally in the appliance or home goods industry.
Familiarity with Odoo ERP or similar customer service and order management systems is a plus.
Strong communication skills, both written and verbal.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and work effectively in a fast-paced environment.
Customer-focused mindset with a commitment to delivering outstanding service.
What We Offer:
Competitive hourly pay and comprehensive benefits package.
Opportunities for growth and professional development.
A supportive and team-oriented work environment.
Customer Service Representative
Service Representative Job 18 miles from Mount Vernon
Skyline Strategies, based in NYC, is a team of marketing and sales experts dedicated to helping brands grow with strategic sales and marketing initiatives. They focus on providing exceptional customer service to support brand development and growth.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Midtown, NYC. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives, Customer Support, and Customer Satisfaction skills
Experience in Customer Service and Customer Experience
Strong communication and interpersonal skills
Problem-solving and multi-tasking abilities
Ability to work in a fast-paced environment
Experience with CRM systems is a plus
High school diploma or equivalent required
Customer Service Representative
Service Representative Job 18 miles from Mount Vernon
Insight Global is seeking a Customer Service Representative in the Bronx, NY area. This is an onsite position that will go from April-August. This will be a full-time, 40 hours per week, Monday-Friday position.
Our client is dedicated to providing a high-quality education and fostering a supportive community for their students. They are looking for a passionate and dedicated Customer Service Representative to join our team and help new students transition smoothly into their program.
Job Summary: The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families.
Key Responsibilities:
Contact newly accepted students and their families to welcome them to the program.
Provide detailed information about the onboarding process, including required documentation, important dates, and next steps.
Answer any questions students and families may have about the program and the school.
Assist with the completion and submission of necessary forms and paperwork.
Coordinate with other departments to ensure a smooth onboarding experience.
Maintain accurate records of all communications and interactions with students and families.
Follow up with students and families to ensure all onboarding requirements are met.
Address any concerns or issues that arise during the onboarding process in a timely and professional manner.
Qualifications:
High school diploma or equivalent; associate's or bachelor's degree preferred.
Previous experience in customer service, preferably in an educational setting.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and other relevant software.
Financial Services Representative
Service Representative Job 18 miles from Mount Vernon
About the job
Begin a career that allows you to leverage your personal drive, your people skills, and your commitment to helping others. As a Financial Services Representative with Barnum Financial Group, you'll develop the knowledge and skills needed to provide important financial guidance to people looking to protect and build their wealth.
We provide a powerful combination of support including:
our extensive training program, Advisor Pro.
personal coaching from proven winners
customized marketing support to help you acquire clients and build your brand
access to a broad range of products to meet client needs
tools to manage your practice and support the sales process
Duties and responsibilities:
Prospecting, networking and obtaining clients through various methods and strategies.
Participate in our state of the art Advisor Pro Training program.
Developing and maintaining long-term relationships with clients.
Providing financial solutions for clients through fact gathering and needs analyses.
Expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates.
Qualifications
Strong interpersonal, organizational and communication skills.
Self-starter who is goal oriented
Team player with a hearty work ethic
BA, BS, and/or Graduate Degree or equivalent work experience
Part-time Customer Service Representative
Service Representative Job 18 miles from Mount Vernon
Looking to dive into a fun and innovative role in the world of swimming gear? Join TheMagic5, where we're making a splash with our custom-fit swimming goggles! You might know us from getting our big start on ‘Shark Tank' where we got the opportunity to add Mark Cuban and Robert Herjavec to the team. Our team is all about creating goggles that are as unique as you are, providing a comfortable and secure fit for all your aquatic adventures. If you're passionate about swimming, love trying new tech, and want to be part of a team that's making waves in the industry, we want to hear from you! Jump in and apply now to bring your creativity and enthusiasm to TheMagic5 family. Let's make swimming even more magical together!
Job Description
THEMAGIC5 is looking for a customer-focused and detail-oriented Customer Service Representative to join us part-time (20 hours per week) in our New York office. The role will involve assisting customers and providing top-tier service.
You will be an integrated part of our team, where we are looking for someone with 1+ year experience with customer service.
We are seeking an individual who enjoys working in a fast-paced, team-orientated environment, likes taking on challenges, and values the opportunity to make a difference.
Job Responsibilities
Provide exceptional customer support via email and over the phone.
Address customers inquiries, troubleshoot issues, and ensure quick resolution.
Process orders, returns, and exchanges efficiently.
Collaborate with internal teams to improve customer satisfaction.
Maintain accurate records of customer interactions.
Various ad-hoc assignments across the company.
Possibility to help with the production team from time to time, though limited.
Qualifications
1+ year experience in customer service or a similar role.
Strong communication and problem-solving skills.
Ability to handle multiple tasks in a fast-paced environment.
Excellent written and verbal communication skills.
Tech-savvy with experience using CRM systems and customer service software.
Possess a strong work ethic, willingness to learn and share knowledge, and a positive attitude.
Availability to work in-office in New York
Experience with swim-related products or sports industry is a plus.
What We Can Offer
Be a part of an ambitious growth company with a flat hierarchy and show off your own skills autonomously.
A casual and sporty spirit in the office, where can-do attitude and passion is our fuel.
Flexible working hours during the week.
Weekly hours: 20 hours
Salary: $18/hour
Location: TheMagic5, 160 Van Brunt St, Brooklyn, New York.
Customer Service Representative - Online sports betting and casino
Service Representative Job 18 miles from Mount Vernon
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
Associate Sales Representative
Service Representative Job 21 miles from Mount Vernon
Our client is a fast-growing, industry-leading medical device company specializing in dermatology. With 400,000+ treatments performed annually using FDA-cleared devices, they are revolutionizing skin health.
They are now seeking an Associate Sales Representative in Northern New Jersey to drive new business while managing existing accounts within the territory.
This is an exciting opportunity to break into medical sales with a proven, high-growth company - perfect for those looking to make an impact in the industry!
Highlights:
Base + Uncapped Commissions (YR 1 OTE $70K-75K+)
Full Benefits & 401k
Full Expenses paid when traveling
Monthly Car Allowance + Phone & Internet Monthly Stipend + Gas Card
Provide a lot of opportunities to move up internally!
Requirements:
MUST have 6+ months of B2B sales experience (preferably outside sales)
Must have strong sales numbers/ documented success
Bachelor's Degree required
Have to be located in Northern NJ
Must be willing to travel up to 75% (in the field 4x a week, 5 overnights per month)
Email your resume to ********************************* if interested!
Customer Support Specialist
Service Representative Job 17 miles from Mount Vernon
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Customer Service Representative
Service Representative Job 18 miles from Mount Vernon
Insight Global is looking for customer service representatives for one of our clients to sit 5 days onsite in the Bronx, NY. Job Summary: The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families. Key Responsibilities: • Contact newly accepted students and their families to welcome them to the program. • Provide detailed information about the onboarding process, including required documentation, important dates, and next steps. • Answer any questions students and families may have about the program and the school. • Assist with the completion and submission of necessary forms and paperwork. • Coordinate with other departments to ensure a smooth onboarding experience. • Maintain accurate records of all communications and interactions with students and families. • Follow up with students and families to ensure all onboarding requirements are met. • Address any concerns or issues that arise during the onboarding process in a timely and professional manner. Compensation: $17-18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
REQUIRED SKILLS AND EXPERIENCE
• High school diploma or equivalent; associate's or bachelor's degree preferred. • Previous experience in customer service, preferably in an educational setting. • Excellent verbal and written communication skills. • Strong organizational and time management skills. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office Suite and other relevant software. • Bilingual skills are a plus.
Customer Service - TurboTax Product - NO Tax Experience Necessary!
Service Representative Job 21 miles from Mount Vernon
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details