Customer Support Specialist
Service Representative Job 20 miles from Middletown
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Management Company Accountant
Service Representative Job 21 miles from Middletown
Job Overview - Management Company Accountant:
Take on a key role with our client in New York, NY, as a Management Company Accountant. This hybrid position offers an exciting opportunity to contribute to the financial health and transparency of the organization by managing complex financial transactions, preparing GAAP-compliant reports, and driving accuracy in all accounting operations.
Compensation: $130,000 - $150,000/year + bonus
Location: New York, NY
Schedule: Monday to Friday (Hybrid)
Responsibilities as the Management Company Accountant:
GAAP Reporting: Prepare and maintain support schedules for monthly GAAP reporting, including accruals and prepaids.
Expense Analysis: Analyze and reconcile various expense accounts to ensure proper allocation and accuracy.
Month-End Closing: Participate in the month-end closing process, including posting journal entries and reconciling accounts for the Management Company and GP entities.
Quarterly and Year-End Processes: Assist in preparing quarterly and year-end GAAP consolidations and capital roll-forwards for GP entities.
Subsidiary Equity Management: Manage the recording and consolidation of equity in earnings of subsidiaries.
Audit Support: Assist with annual audit requests for Management Company and GP audits.
Qualifications for the Management Company Accountant:
Education: Bachelor's degree in Accounting required.
Experience: 5+ years of Corporate Accounting experience, with a background in investment asset management (audit or private experience preferred).
Technical Skills: Proficient in Excel, Word, and Outlook (experience with Workday Financials and IT/data expense management is a plus).
Skills: Demonstrates strong communication and multi-tasking abilities, with impeccable attention to detail and follow-through.
Attributes: Highly motivated self-starter with excellent organizational skills and the ability to handle sensitive and confidential situations.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
# 42274
Service Associate, Full Time - Roosevelt Field
Service Representative Job 34 miles from Middletown
Day-1 Medical, Dental, Vision Benefits for eligible colleagues
Competitive Pay
Paid Time Off
Flexible Holiday Time-Off & Flexible Scheduling
Instant access to earned wages with
PayActiv
Enhanced benefits: pet, home & auto insurance & more
401(k) plan options available
Bonus earning opportunities
Growth potential opportunities
Employee Discount at Bloomingdale's & Macy's Stores
About:
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview:
A Bloomingdale's Cash Office Professional role plays a critical role in the daily operations of our store. To deliver our mission statement to be like no other store in the world, our Cash Office Professionals possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. Each day provides our Cash Office Professionals detailed role responsibilities such as a responding to both Customer and Store Colleague questions, assist in gift wrapping, selling gift cards and greeting cards- just to name a few.
Essential Functions:
Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
Work closely with customers and colleagues on resolving credit card/loyalty card issues and questions
Greet our customers in person and on the phone and connect them with a Selling Team professional
Execute Cash Office functions and operations including but not limited to deposits, loans, currency exchange and manage super funds
Qualifications and Competencies:
High School Diploma or equivalent required
1-2 years related experience
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part of a team
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Requirements:
Requires prolonged periods of sitting and constant communication with customers
Requires working with multiple computer screens and programs simultaneously for extended periods of time.
Occasionally required to move/reach, stoop, kneel and crouch
Frequently required to lift 10lbs
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdales JOBS.com.
Client Service III Representative- Lobby Reception Concierge desk
Service Representative Job 21 miles from Middletown
US-NY-New York Type: Full-Time # of Openings: 1 NY - NY-Stifel-MS About the Role
Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Participates in the development, preparation and presentation of formal reporting requirements to the client.
- Point of escalation onsite to address and remediate client concerns.
- Responsible for maintaining site procedure guide documenting workflow processes and procedures.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Reception/Office Services:
-Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
-Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
-May also be responsible for copy/binding/copier maintenance.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - $28.20 hourly
- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Good customer service and communication skills.
- Ability to work OT as needed.
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
- Ability to multitask and prioritize in order to meet deadlines.
- Ability to work with minimal supervision.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#PM19 #LI-JZ1 #LI-ONSITE
PI8d9cccd186c1-26***********9
Association Services Associate
Service Representative Job 21 miles from Middletown
About Us
YWCA Retirement Fund, Inc. operates as a non-profit, tax-exempt organization, providing a cash balance defined benefit pension plan. Our sole purpose is to ensure income in retirement for employees of participating YWCA Associations. We are committed to supporting the retirement security of the workforce and work closely with YWCA Associations to help manage and maintain participant data.
Role Description
We are seeking an Association Services Associate to join our team and support participating YWCAs with managing and processing key data regarding employment status, contributions, salary, hours, and employee contribution elections. This position also assists with tracking, invoicing, and resolving any Fund-related inquiries. If you are a detail-oriented, highly organized individual with strong communication and problem-solving skills, we encourage you to apply.
Key Responsibilities
Resolve Contribution Discrepancies: Identify and resolve discrepancies in participant accounts, providing follow-up to ensure resolution and minimize recurrence. Solutions may include collecting missing enrollment, termination, or employee election forms, requesting overdue payments, and updating participant profiles or preparing contribution adjustments.
Eligibility Tracking: Generate monthly eligibility tracking templates for participating associations and securely upload them to the file transfer system.
Communication & Support: Communicate with YWCAs to address identified issues, calculate and process retroactive enrollments by requesting salary data, calculating retroactive payments and interest, and following up to reduce reoccurrence of issues.
Post Contributions & Account Adjustments: Post nonrecurring contributions to the Fund's recordkeeping system and adjust participant accounts as needed.
Employee Contributions Collection: Collect employee contributions on a daily basis, process employee contribution elections, and follow up on outstanding election reports.
System Support: Provide support to associations using eligibility tracking and invoicing software, especially in the production of retirement invoices, enrollments, re-enrollments, and terminations of participating employees.
Data Maintenance: Maintain and update employee data in the eligibility tracking and invoicing software, including historical hours and Social Security Numbers (SSNs).
Compliance Support: Assist the Accounting & Finance Department in conducting association compliance payroll reviews.
System Updates: Perform updates to association contact information and manage user access changes to Fund systems as needed.
Document Management: Retrieve and distribute documents received via the Fund's secure file transfer system and central email mailbox. Ensure proper filing of department records in the online document storage system.
Cross-Departmental Support: Provide assistance to other department call queues and support team members as needed.
Special Projects: Assist with special projects on occasion as assigned.
Qualifications Required:
Education & experience:
A Bachelor's degree and 3 years of business office experience,
or
An Associate's degree (or equivalent) and 5+ years of experience in benefits, insurance, retirement plan administration, or financial processing.
Skills & Competencies:
Strong verbal and written communication skills.
Exceptional organizational and time-management abilities.
Proficiency in Microsoft Office applications (Excel, Word, Outlook).
Detail-oriented with the ability to manage multiple projects and deadlines.
Strong analytical skills, with a focus on problem resolution and data accuracy.
Working at the YWCA Retirement Fund:
Some benefits we offer:
Excellent medical (with a medical reimbursement plan that covers all copays and coinsurance), dental, life insurance, STD & LTD coverage after 60 days of employment.
Pension Plan: YWCA employees become eligible for enrollment after working at least 1,000 hours for one year.
Paid Time Off, Sick/Safe Time, Paid Holidays, Personal Days, PFL, FMLA, Bereavement leave, Jury Duty leave, Military leave.
Flexible Benefits/Optional Benefits - Available with the first paycheck:
403b
Medical FSA
Dependent care FSA
Parking FSA
Health Equity/Wage Work Commuter Benefit
If you're looking to be part of a mission-driven organization that cares about the financial well-being of its employees and you have the qualifications and passion for member services and retirement fund administration, we'd love to hear from you.
Customer Service Representative
Service Representative Job 25 miles from Middletown
Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Height, NJ team. This role is on a hybrid schedule and the role will last for at least one year with the potential to extend to 2 years total. The role guarantees a 40 hour work week and pays up to $29.30/hr.
Responsibilities:
Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
* Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
* Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
* Follow Brand and Care provided social FAQ documents for launches and key social moments
* Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
* Recognizes and recommends new ways to influence consumers in their purchase decision
* Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
* Provide social content and engagement recommendations based on consumer feedback and trends
* Stay up to date on new social media platforms, tools and best practices
* Live in the social ecosystem, stay on top of emerging trends in the landscape
Responsiveness
* Maintain 100% Reply Rate and established Response Time goals across social channels
* Maintain consumer satisfaction and sentiment scores as established by the group
* Monitor personal social KPI's using Sprinklr
* Offers schedule flexibility to support the needs of the business which included weekends
* Meets established quality standards in all contacts across all channels
* Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
* Documents product issues in a way that the information can be used for product improvement or development
* Accurately enters required information in the CRM and surveys to ensure data integrity
Job Qualifications
* Bachelor's Degree
* 1-2 years' social media engagement experience
* Customer Service experience desired
* Customer obsessed mindset
* Knowledge and experience with major social media platforms required
* Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
* Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
* Report back to internal team to funnel insights into product / experience / content creation strategy
* High level of organization, attention to detail and positive attitude
* Interest in beauty, fashion and/or lifestyle brands
* Exceptional writing skills
* Excellent problem-solving ability
* Proficient in Microsoft applications including PowerPoint, Word and Excel.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Seasonal Merchandising Service Associate - Weekends Preferred
Service Representative Job 28 miles from Middletown
What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means:
Being friendly and professional, and engaging vendors and associates to meet store needs.
Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
Creating visually appealing product selections that are safe, clean, and easy for customers to access.
The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion.
What We're Looking For
Hourly Seasonal: Generally scheduled 10-40 hours.
Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location)
Physical ability to perform tasks that may require prolonged standing, sitting and other activities
Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
Ability to read, write, and perform basic arithmetic (addition, subtraction).
Ability to work overnight and weekends as required.
Ability to utilize web based computer programs to accomplish assigned tasks.
Preferred Qualifications
High school diploma or equivalent.
6 months of Lowe's sales floor experience.
6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
3 months of experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
#Full time RequiredPreferredJob Industries
Retail
Client Services
Service Representative Job 28 miles from Middletown
Client Service Representative
About Platinum Filings:
Platinum Filings is a global leader in due diligence, corporate, and compliance services for industry professionals. Specializing in the searching, filing, and retrieval of public records nationwide and globally, we serve leading law firms, corporations, and financial institutions with disruptive speed and efficiency. At the core of our services are innovation and excellence, backed by proprietary technology that is shaping the future of our industry.
Why Join Platinum Filings?
Build a career that builds you.
With over a decade of fast growth, Platinum Filings is one of the U.S.'s fastest-growing companies. Here, we offer more than jobs; we provide a platform to ignite your passion, build expertise, and chart a path toward professional excellence. Our team-driven culture is founded on collaboration, quality, and innovation, with a high-energy, action-packed, and supportive office environment. We have zero turnover and hire only the best, ensuring a culture where team members thrive and exceed expectations.
Your Role as Client Service Representative:
As a vital member of our Valley Stream, NY office, you will play a critical role in ensuring a first-class client experience. You'll handle a variety of responsibilities, including:
Processing corporate filings, lien research requests, and other orders.
Responding to client inquiries via phone and email.
Preparing quotes, processing orders, and working with our fulfillment teams.
Providing essential support in resolving client issues to maintain exceptional client satisfaction.
This role is diverse, challenging, and rewarding, with full training and support to help guarantee your success and growth within Platinum Filings.
What We're Looking For:
Education & Experience: Bachelor's degree, current college enrollment with evening classes, or equivalent work experience.
Skills: Strong writing abilities, command of the English language, and proficiency in Microsoft Office Suite.
Attributes: Exceptional multitasking skills, a positive attitude, strong interpersonal skills, and the ability to handle stressful situations with poise, understanding, and tact.
What We Offer:
Benefits: Comprehensive package including 401(k) matching, health, dental, and life insurance, paid time off, parental leave, Flexible Savings Accounts, volunteer time off, free snacks, and gym membership reimbursement.
Work Environment: A collaborative, supportive atmosphere that values work-life balance.
Growth Opportunities: Extensive training, mentoring, and clear paths for professional advancement within the company.
If you're ready to embark on an exciting career path with one of the industry's top companies, we'd love to hear from you!
Customer Service Representative (On-Site) - NJ
Service Representative Job 21 miles from Middletown
This is an On-Site role in our Piscataway, NJ location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service.
Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
2+ years of customer service experience
Experience with Zendesk and Shopify is REQUIRED.
High school diploma or equivalent
Fluency in English
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using customer service software and Microsoft Office Suite.
Passion for sports and a good understanding of our product offerings is a plus.
Must be able to pass a background check.
Flexibility to work various shifts, including weekends and holidays.
Show up for work!
Come on time and be committed to be your best.
What We Offer:
Competitive salary and benefits package.
Opportunity to work in a vibrant, sports-focused environment.
Climate Controlled office setting.
Career growth and development opportunities.
Employee discounts on our products.
A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Customer Service Representative
Service Representative Job 21 miles from Middletown
Homery is a market leader in home and living solutions, dedicated to delivering exceptional products and services that enhance the quality of life for our customers. We are passionate about creating beautiful and functional home environments, and we believe our success is built on the strength of our team.
Job Summary:
The Customer Service Representative at Homery plays a critical role in ensuring our customers receive exceptional service and support. This position involves handling customer inquiries, processing orders, resolving issues, and maintaining accurate records in our Odoo ERP system. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple tasks in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Process customer orders, returns, and exchanges accurately in the Odoo ERP system.
Maintain detailed records of customer interactions, transactions, and feedback.
Assist customers with product information, troubleshooting, and general support.
Resolve customer complaints or escalate them to the appropriate department when necessary.
Collaborate with other departments, such as sales, logistics, and technical support, to ensure seamless customer service.
Stay informed about product updates, policies, and promotions to provide accurate information to customers.
Contribute ideas to improve customer service processes and enhance the overall customer experience.
Qualifications:
High school diploma required; associate's or bachelor's degree preferred.
Minimum of 2 years of customer service experience, ideally in the appliance or home goods industry.
Familiarity with Odoo ERP or similar customer service and order management systems is a plus.
Strong communication skills, both written and verbal.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and work effectively in a fast-paced environment.
Customer-focused mindset with a commitment to delivering outstanding service.
What We Offer:
Competitive hourly pay and comprehensive benefits package.
Opportunities for growth and professional development.
A supportive and team-oriented work environment.
Customer Service Representative
Service Representative Job 21 miles from Middletown
Skyline Strategies, based in NYC, is a team of marketing and sales experts dedicated to helping brands grow with strategic sales and marketing initiatives. They focus on providing exceptional customer service to support brand development and growth.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Midtown, NYC. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives, Customer Support, and Customer Satisfaction skills
Experience in Customer Service and Customer Experience
Strong communication and interpersonal skills
Problem-solving and multi-tasking abilities
Ability to work in a fast-paced environment
Experience with CRM systems is a plus
High school diploma or equivalent required
Customer Service Representative
Service Representative Job 23 miles from Middletown
As a Customer Service Representative, you are an energetic, self-motivated individual who is well-versed in a Manufacturing environment and has a flawless reputation for putting the customer first. The primary mission of our Customer Service Representative is to provide top-notch support to our customers as well as our global sales team to help achieve our Company's revenue targets.
Key Responsibilities:
Deliver an exceptional customer experience.
Use excellent verbal and written skills to communicate effectively with customers, partners, and colleagues.
Process order entry accurately and efficiently with keen attention to details as per our ISO compliancy requirements.
Process invoices and prepare select documents for Shipping as needed.
Collaborate with other departments to ensure orders are fulfilled on time and notify customers in advance if orders will be late.
Participate in weekly Sales and Ops meetings.
Input Cases in CRM for assigned accounts as needed.
Maintain Contacts in CRM; manage emails and quotes in Accounts as required.
Reconcile daily and weekly Sales, Orders and Order Book spreadsheets for reports as needed.
Be cross trained within the Customer Service Team to provide support for other team members in their absence.
Perform other duties as assigned by Management.
Key Qualities and Skills:
Empathy, Respectful, Team Player. As a Customer Service Representative, you work well within an inclusive and diverse team culture as well as with an international customer base. You get along with different personalities and approach situations with a mindful perspective and a high level of professionalism.
Adaptability, Determination. You adapt to change, embrace new challenges, and manage the unexpected with confidence and poise.
Effective communicator. Customers, partners, and colleagues fully understand the information, situation, or ideas that you convey. You always use clear and positive language.
Organized, Attention to Detail, Follow Up. You manage time effectively in a well-organized manner and workspace. You keep commitments and are driven to succeed with great attention to the smallest details and follow-up skills that impress our customers.
Problem Solver. Ultimately, the responsibility of a Customer Service Representative is to create an alliance with each customer and to be an advocate for them before, during and after the order fulfillment process. The CSR will provide customers with answers but will also proactively ask key questions to understand issues with a clear focus on a resolution. This includes offering ideas to prevent issues from reoccurrence.
Qualifications:
1-3 years of B2B Customer Service or Administrative experience required.
Basic proficiency in MS Excel.
ERP experience, Sage 100 preferred, will train.
CRM experience, MS Dynamics preferred, will train.
Some college preferred.
Customer Service Representative - Online sports betting and casino
Service Representative Job 22 miles from Middletown
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
Part-time Customer Service Representative
Service Representative Job 21 miles from Middletown
Looking to dive into a fun and innovative role in the world of swimming gear? Join TheMagic5, where we're making a splash with our custom-fit swimming goggles! You might know us from getting our big start on ‘Shark Tank' where we got the opportunity to add Mark Cuban and Robert Herjavec to the team. Our team is all about creating goggles that are as unique as you are, providing a comfortable and secure fit for all your aquatic adventures. If you're passionate about swimming, love trying new tech, and want to be part of a team that's making waves in the industry, we want to hear from you! Jump in and apply now to bring your creativity and enthusiasm to TheMagic5 family. Let's make swimming even more magical together!
Job Description
THEMAGIC5 is looking for a customer-focused and detail-oriented Customer Service Representative to join us part-time (20 hours per week) in our New York office. The role will involve assisting customers and providing top-tier service.
You will be an integrated part of our team, where we are looking for someone with 1+ year experience with customer service.
We are seeking an individual who enjoys working in a fast-paced, team-orientated environment, likes taking on challenges, and values the opportunity to make a difference.
Job Responsibilities
Provide exceptional customer support via email and over the phone.
Address customers inquiries, troubleshoot issues, and ensure quick resolution.
Process orders, returns, and exchanges efficiently.
Collaborate with internal teams to improve customer satisfaction.
Maintain accurate records of customer interactions.
Various ad-hoc assignments across the company.
Possibility to help with the production team from time to time, though limited.
Qualifications
1+ year experience in customer service or a similar role.
Strong communication and problem-solving skills.
Ability to handle multiple tasks in a fast-paced environment.
Excellent written and verbal communication skills.
Tech-savvy with experience using CRM systems and customer service software.
Possess a strong work ethic, willingness to learn and share knowledge, and a positive attitude.
Availability to work in-office in New York
Experience with swim-related products or sports industry is a plus.
What We Can Offer
Be a part of an ambitious growth company with a flat hierarchy and show off your own skills autonomously.
A casual and sporty spirit in the office, where can-do attitude and passion is our fuel.
Flexible working hours during the week.
Weekly hours: 20 hours
Salary: $18/hour
Location: TheMagic5, 160 Van Brunt St, Brooklyn, New York.
Customer Service Representative
Service Representative Job 21 miles from Middletown
Insight Global is looking for customer service representatives for one of our clients to sit 5 days onsite in the Bronx, NY. Job Summary: The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families. Key Responsibilities: • Contact newly accepted students and their families to welcome them to the program. • Provide detailed information about the onboarding process, including required documentation, important dates, and next steps. • Answer any questions students and families may have about the program and the school. • Assist with the completion and submission of necessary forms and paperwork. • Coordinate with other departments to ensure a smooth onboarding experience. • Maintain accurate records of all communications and interactions with students and families. • Follow up with students and families to ensure all onboarding requirements are met. • Address any concerns or issues that arise during the onboarding process in a timely and professional manner. Compensation: $17-18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
REQUIRED SKILLS AND EXPERIENCE
• High school diploma or equivalent; associate's or bachelor's degree preferred. • Previous experience in customer service, preferably in an educational setting. • Excellent verbal and written communication skills. • Strong organizational and time management skills. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office Suite and other relevant software. • Bilingual skills are a plus.
Customer Service Representative
Service Representative Job 31 miles from Middletown
RRC - Ruiz Recruiting & Consulting is a specialized recruiting firm dedicated to collaborating with startup to fortune companies nationwide. We're hiring an Insurance CSR to join a growing firm!
We're in need of an Insurance CSR! You'll work directly with customers to help manage/service their policies and provide top notch service! We need someone Commercial Lines experience and Personal Lines is a plus!
The Insurance CSR Will:
Handle the processing of new policies and renewals for customers.
Offer quotes and facilitate the sale of new personal lines insurance policies.
Assist with the preparation and issuance of personal insurance policies, including endorsements, evidence of insurance, and other related documents.
Proactively identify and evaluate customer needs, delivering tailored and effective solutions.
Accurately process payments and submit insurance premiums in a timely manner.
Provide friendly and efficient support to customers through phone, email, and various communication channels.
The Insurance CSR Background:
Previous experience Independent Insurance agency experience required
2+ years of Customer Service Representative, Insurance specialist or Jr. Account Manager in Insurance industry
Commercial Experience required
Experience using ams360, EPIC or similar AMS
RRC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Bilingual French - Customer Service Representative
Service Representative Job 29 miles from Middletown
Must be bilingual French Speaking
Contract to hire
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate
fashion Working along with the sales team on delivering customer service excellence and
ensuring compliance with sales business policies.
Key Responsibilities:
• Managing customer master data ensuring timely maintenance, accuracy, completeness and
integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade
terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst
acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer's first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Sales Campaigns, brands/product presentations, customer
onsite training, customer visits, etc. through active participation in both organizational
preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects
Experience:
• Minimum 1-2 years of work experience in a B2B customer service environment preferred
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage
• Good business knowledge of order-to-cash flows.
• Working knowledge of Incoterms and customs rules.
• Fluent in English; French and Spanish a plus
• Working knowledge of Incoterms and customs rules
• Good knowledge of sales principles and methods
• Good working knowledge of Office Pack (Excel, Power Point, Word)
Customer Service Representative
Service Representative Job 29 miles from Middletown
We are looking for a Customer Account Specialist to manage and support customers who are not assigned to a sales manager, as well as assist selected customers alongside a sales manager. This role will also support the Head of Customer Service in optimizing daily processes and ensuring a seamless customer experience. The ideal candidate will be highly organized, customer-focused, and proactive in driving efficiency and satisfaction.
Key Responsibilities
Manage the end-to-end order process, from purchase order receipt to delivery and invoicing.
Serve as the primary point of contact for customers, handling inquiries, requests, and complaints.
Process and coordinate customer sample requests and shipments.
Oversee and coordinate customer complaints, working closely with Quality Assurance (QA).
Collaborate with the technical team to manage questionnaires and technical documentation.
Execute customer communication activities, including change notifications and updates.
Continuously assess and improve daily work processes to enhance efficiency and customer service.
Ensure high levels of customer satisfaction through proactive communication and problem-solving.
Monitor and follow up on customer contracts, agreements, and blanket orders.
Maintain close coordination with supply chain, warehouse, and forwarders to minimize delivery delays.
Qualifications & Experience
Business or commercial education background.
Up to 3 years of international work experience, ideally in a value-added solutions environment.
Strong analytical mindset with a proactive approach to problem-solving.
Comfortable working in an international and multicultural environment.
Experience using CRM/ERP systems.
Excellent communication and relationship-building skills.
Confidence in initiating customer interactions and maintaining professional engagement.
Customer Service Representative
Service Representative Job 29 miles from Middletown
FinPro, Inc is a management consulting firm that specializes in financial institutions, with a growing suite of digital analytics products. We are a recognized thought leader in the industry, regularly helping to set national policy and introduce new, ground-breaking changes to how the industry functions. We are the go-to firm for starting new banks, and have a wholly owned broker-dealer. We are always evolving, and always looking for a better way to do something.
Our clients hire us on the expectation that we are the best, so we demand the best from everyone that works here.
Our open position is for a Customer Service Representative on our Digital team. You will be expected to learn our digital systems and basic banking concepts, and provide customer service on those digital products.
There is potential for future advancement here as we build out the Customer Service team over time. You will have the ability to potentially take on leadership of the team as it grows.
We care about personality and culture. We don't care what your education background is, whether you went to college, or what "experience" you have in your prior positions. If you have the right attitude and drive to be the best, you will be far more successful than someone with years of experience who never does more than is necessary. Own everything you do.
If you have not been scared away, then Hi, I'm Bob Musso. I would love to get to know you more so please apply if you are interested, and in your application message, tell me about yourself, and why you think this is the right fit for you.
Some quick insights:
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Management of HubSpot customer service platform
Documentation and management of end user knowledge base
Financial Services Representative
Service Representative Job 27 miles from Middletown
About the job
Begin a career that allows you to leverage your personal drive, your people skills, and your commitment to helping others. As a Financial Services Representative with Barnum Financial Group, you'll develop the knowledge and skills needed to provide important financial guidance to people looking to protect and build their wealth.
We provide a powerful combination of support including:
our extensive training program, Advisor Pro.
personal coaching from proven winners
customized marketing support to help you acquire clients and build your brand
access to a broad range of products to meet client needs
tools to manage your practice and support the sales process
Duties and responsibilities:
Prospecting, networking and obtaining clients through various methods and strategies.
Participate in our state of the art Advisor Pro Training program.
Developing and maintaining long-term relationships with clients.
Providing financial solutions for clients through fact gathering and needs analyses.
Expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates.
Qualifications
Strong interpersonal, organizational and communication skills.
Self-starter who is goal oriented
Team player with a hearty work ethic
BA, BS, and/or Graduate Degree or equivalent work experience